Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Naperville, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249Livingston , Scotland
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Capito Ltd is a midsize Livingston , Scotland-based IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999
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Visionet Systems is a custom software development company. They were established in 1995 and specialize in Custom Software Development and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$25,000+$50 - $99 / hr1,000 - 9,999New York, NYServices provided
See all 98 projectsVention is a versatile software development company specializing in AI, software development, and staff augmentation. With a consistent record of delivering projects on time and high-quality work, Vention has received overwhelmingly positive feedback from clients (approximately 100% satisfaction), who praise their talented engineers, effective collaboration, and impressive project management. They are noted for their flexibility, responsiveness, and alignment with client needs.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
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UndisclosedUndisclosed50 - 249Minato City, Japan
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Established in 1996, EIRE Systems is a cloud consulting & SI company. The midsize team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Noida, India
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IT managed services company Progressive Infotech Pvt. Ltd is located in Noida, India. The team focuses on IT managed services and cloud consulting & SI.
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$1,000+$25 - $49 / hr1,000 - 9,999Atlanta, GA
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Big data analytics company X-Byte Enterprise Crawling was launched in 2012. The company focuses on BI & big data consulting & SI and cloud consulting & SI, and is large.
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UndisclosedUndisclosed10 - 49Carrum Downs, Australia
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Steadfast Solutions is an IT strategy consulting company. Their team is based in Carrum Downs, Australia and specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Founded in 1998, MouseCalls Technology Solutions, a small big data analytics company, is in Nashville, Tennessee. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 8 projectsFlairsTech is a versatile outsourcing company that provides customer support, technical services, project management, and graphic design across various industries. The reviews are overwhelmingly positive, with more than 90% highlighting their professionalism, adaptability, and value for cost. Many clients commend FlairsTech for its strong cultural alignment, timely delivery, and ability to effectively integrate with existing teams and processes.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 32 projectsDreamix is a software development company that specializes in custom solutions, team augmentation, and digital transformation across various industries, including aviation, construction, and IT services. Their reviews highlight a consistent pattern of high-quality deliverables, excellent project management, and proactive communication. Approximately 100% of reviewers praised Dreamix for their cultural fit and technical expertise, with no significant negative feedback noted.
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UndisclosedUndisclosed10 - 49Knoxville, TN
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Data analytics company Integracon Technologies, LLC focuses on BI & big data consulting & SI and cloud consulting & SI. They are located in Knoxville, Tennessee.
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UndisclosedUndisclosed50 - 249Trumbull, CT
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Corserva is an IT strategy consulting company founded in 1985. The midsize team provides IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed10 - 49Sherwood Park, Canada
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Based in Sherwood Park, Canada, Alt-Tech Inc. Is a cloud consulting & SI company. They offer cloud consulting & SI and IT managed services.
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Undisclosed$50 - $99 / hr10 - 49Sandton, South Africa
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Cloud consulting & SI company Westech was founded in 1994. The small team provides cloud consulting & SI and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249Beograd, SerbiaServices provided
See all 2 projectsGDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.
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UndisclosedUndisclosed10 - 49Noida, India
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CHL Softech, a big data company, was established in 1987. The company focuses on BI & big data consulting & SI and cloud consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249Bedford, TX
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Launched in 2005, Iconic IT is a midsize Bedford, Texas-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr10 - 49Chalandri, Greece
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BEWISE is a small IT strategy consulting company. They specialize in IT strategy consulting and CRM consulting and SI and were established in 2018.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Midsize IT strategy consulting company BeyondID, is located in San Francisco, California. The team provides IT strategy consulting and cloud consulting & SI.
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$25,000+< $25 / hr250 - 999Newark, CA
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KPI Partners is a Newark, California-based big data company. They provide BI & big data consulting & SI and IT strategy consulting.
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$5,000+Undisclosed50 - 249Schaumburg, IL
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Founded in 1955, Pulse Technology is a midsize Schaumburg, Illinois-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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Undisclosed$150 - $199 / hr10 - 49New York, NY
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Information Technology Management Group, Inc. Is a Cybersecurity company. The New York, New York-based agency was established in 1989. Their team focuses on Cybersecurity and IT managed services.
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$1,000+$100 - $149 / hr10 - 49San Diego, CA
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Natural Networks is an IT strategy consulting company. The firm is headquartered in San Diego, California. Their team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Newark, CA
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IT strategy consulting company Renascence IT Consulting was launched in 2010. The team specializes in IT strategy consulting and cloud consulting & SI.
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$1,000+$300+ / hr1,000 - 9,999London, England
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Noventiq India is an IT strategy consulting company founded in 1993. The firm specializes in IT strategy consulting and cloud consulting & SI, and is large.
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$1,000+$100 - $149 / hr10 - 49Lake Charles, LA
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IT strategy consulting company National Networks, LLC is in Lake Charles, Louisiana and Nederland, Texas. The team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49New City, NY
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XSolutions, an IT strategy consulting company, offer IT strategy consulting and cloud consulting & SI. They were founded in 1999.
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$5,000+$150 - $199 / hr10 - 49Durham, NC
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In Durham, North Carolina, INFOTEC I, Inc., DBA ITSco is a small IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Dallas, TX
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GDT - General Datatech is a large IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were established in 1996.
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UndisclosedUndisclosed250 - 999Dallas, TX
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BuzzClan is an IT strategy consulting company established in 2013. The agency offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Midsize IT strategy consulting company Walkerscott, is located in Sydney, Australia and Wellington, New Zealand. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Irvine, CA
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Interra Information Technologies is a cloud consulting & SI company. Founded in 1996, their team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Houston, TX
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Elevated Technologies is an IT strategy consulting company in Houston, Texas. Founded in 2006, the team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Kinver, England
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Serveline IT, an IT strategy consulting company, was launched in 2008. The team specializes in IT strategy consulting and cloud consulting & SI and is in Kinver, England.
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$250,000+$25 - $49 / hr1,000 - 9,999Luton, England
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Launched in 2005, Mouri Tech Limited is an IT strategy consulting company. The team offers IT strategy consulting and BI & big data consulting & SI and is in Luton, England.
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$50,000+$50 - $99 / hr1,000 - 9,999
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Emircom is a large IT strategy consulting company in Riyadh, Saudi Arabia and Abu Dhabi, United Arab Emirates. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49West Mifflin, PA
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Ideal Integrations is a small IT strategy consulting company. Established in 2009, the team offers IT strategy consulting and cloud consulting & SI.
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$25,000+Undisclosed50 - 249Hod Hasharon, Israel
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MedOne Ltd is an IT strategy consulting company. They focus on IT strategy consulting and BI & big data consulting & SI and were founded in 1997.
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Undisclosed$50 - $99 / hr50 - 249Essen, Germany
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Citadelle systems AG is a midsize Essen, Germany-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$1,000+$150 - $199 / hr50 - 249Langley Township, Canada
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Founded in 1999, TLC Solutions Inc. Is a midsize Langley Township, Canada-based IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Singapore, Singapore
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Adventus is a midsize IT strategy consulting company. Established in 2005, the team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Buckshaw Village, England
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IT strategy consulting company Netcentrix was established in 1995. The midsize team offers IT strategy consulting and cloud consulting & SI.
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$5,000+Undisclosed250 - 999Lakewood, NJ
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DigaCore Technology Consulting is an IT strategy consulting company founded in 2016. The firm focuses on IT strategy consulting and cloud consulting & SI, and is midsize.
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UndisclosedUndisclosed50 - 249Halifax, Canada
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IT strategy consulting company GBS Technologies focuses on IT strategy consulting and cloud consulting & SI. They were launched in 2001.
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UndisclosedUndisclosed10 - 49
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The Walker Group is an IT strategy consulting company headquartered in Farmington, Connecticut. Established in 2018, the team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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Axxys Technologies is a small IT strategy consulting company established in 1987. Their team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$200 - $300 / hr50 - 249
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Northern Computer is an IT strategy consulting company in Kelowna, Canada and Penticton, Canada. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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WebSIA, an IT strategy consulting company, is located in São Paulo , Brazil. They offer IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr10 - 49Charlotte, NC
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Refresh Technologies, Inc is a Charlotte, North Carolina-based IT strategy consulting company. Established in 1999, the team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr50 - 249
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IT strategy consulting company PCS Beratungscontor AG was founded in 2004. The firm offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
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Trecom is an IT strategy consulting company. The Warszawa, Poland-based team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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IT strategy consulting company Enstep Technology Solutions offers IT strategy consulting and IT managed services. They are located in Houston, Texas.
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$5,000+$100 - $149 / hr2 - 9Minneapolis, MN
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See all 1 projectsExecutive Solutions is a consultancy firm specializing in compliance and security solutions, including SIEM tool deployment and cloud security audits. Reviews highlight their extensive knowledge and commitment, with 100% positive feedback on their team’s expertise and patient guidance. However, 20% of feedback noted challenges with onboarding non-security clients and response times.
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$5,000+$25 - $49 / hr2 - 9Iași, Romania
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See all 1 projectsnewroco is a versatile technology consultancy specializing in web development and systems support, known for their flexibility and proactive approach. Their services range from developing complex web applications to providing ongoing system support. Reviews highlight their responsiveness and alignment with client values, with 100% positive feedback regarding their adaptability and technological innovation.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.4/40.015.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
37/40.020/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
35/40.017.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35.4/40.017/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34.2/40.015.8/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
34.2/40.017/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Manufacturing IT Strategy Drives Smart Factory Success
Your smart manufacturing ROI depends on IT infrastructure. Explore the 4 critical foundations, real case studies, and a practical 4-phase implementation...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.