WebRence

BACKGROUND

Introduce your business and what you do there.

I am the founder and director of Biologists Without Borders, a nonprofit that supports African wildlife conservation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebRence?

We needed to develop a mobile application for our organization.

SOLUTION

What was the scope of their involvement?

The app allows people to file reports on illegal ivory sales, which are then submitted to wildlife authorities for investigation. It follows the design of our previous app, and was developed for both Android and iOS.

What is the team composition?

We had one developer, and Nigel Shaw [Client Services Manager, WebRence] occasionally stepped in as well.

How did you come to work with WebRence?

I found them through a project bidding site. Their prices were reasonable, and after checking their website they seemed to be legitimate. I spoke to Nigel, who was eager to take the project on and gave me a price break because we are a nonprofit.

How much have you invested in them?

We spent $500.

What is the status of this engagement?

We began working with them in September of 2017, and the project was completed in January of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been released, works fine, and has been received well. So far, we are getting positive feedback. People think it is fairly easy to use.

How did WebRence perform from a project management standpoint?

They were fairly good at communication and occasionally called me from India to give me updates. They could have been a little faster in responding to my emails, concerns about the app, and edits and changes to be made.

What did you find most impressive about them?

They are very nice, friendly people who obviously care about their business a lot.

Are there any areas they could improve?

The app took longer to develop than we anticipated.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of About-Fraud.com.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebRence?

I hired them to build my website from scratch, including additional features which were applied after its launch.

SOLUTION

How did you select this vendor?

I spoke to several vendors and explored reference projects. I had a call with WebRence to get a better understanding of how they work regarding timelines, costs, and other such details.

Can you go into detail about the services they provided and the scope of the project?

I provided a clear outline of what the website should look like and we improved that it even further during the project. They designed and created the website and also implemented several custom functionalities to it.

What was the team composition?

WebRence assigned one project manager who interfaced with the engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I launched the website a year ago and we got massive visibility within our industry. We're now adding further content and features to start monetizing.

How was project management arranged and how effective was it?

The project management was mainly carried out via Skype and email. It was very straightforward.

What did you find most impressive about this company?

I was very impressed with the fast turnaround of new features.

Are there any areas where they can improve?

I would suggest for them to figure out specific details upfront before beginning the work.