Accedia

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of Vet-AI

Describe what your company does in a single sentence.

Vet AI is a UK-based company aiming to make high-quality pet care easier to access and afford by combining veterinary expertise with smart tools like AI health checks, symptom tracking, and virtual consultations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• We worked with Accedia to develop a mobile app that gives pet owners easier access to veterinary care. The goal was to enable remote consultations, support diagnosis with AI, and strengthen connections with pet insurers.

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

Great culture fit

How many teammates from Accedia were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covers the full development lifecycle of a mobile app — from initial implementation to testing, deployment, and ongoing support. Key deliverables include native apps for iOS and Android, supported by a backend designed to handle AI-powered diagnostics and integrations with payment providers and insurer systems. The team also developed an internal web platform for managing pets and their consultations using a mix of technologies like Go, Angular and Encore. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have replatformed to go global and seem an improvement in system stability since doing so. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia’s project management is highly effective, with clear communication and a flexible approach. We have regular check-ins, and they are quick to respond to feedback or any changes needed. Throughout the process, they keep me informed and demonstrate strong problem-solving and adaptability when challenges arise.

What was your primary form of communication with Accedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What I appreciate most is their solid technical knowledge and how quickly they understood both the business context and the user’s needs. Their understanding of user behavior helped shape a product that feels relevant to our specific audience. Additionally, communication and project management are clear and consistent, which helps in keeping things moving while allowing room for feedback and changes.

Are there any areas for improvement or something Accedia could have done differently?

While there were some minor challenges along the way, nothing has impacted on the overall outcome. The team is responsive, proactive, and easy to work with, making the collaboration a positive experience and there’s nothing we would change at this stage.

BACKGROUND

Please describe your company and position.

I am the Senior Software Developer of Torchy's Tacos

Describe what your company does in a single sentence.

Torchy’s Tacos serves up damn good tacos with bold flavors, fresh ingredients, and a rebellious Texas spirit.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Access Specialized Skillsets On Demand
• Accelrate Development Velocity
• Enhance Data Lake Integrations

SOLUTION

How did you find Accedia?

Online Search

Why did you select Accedia over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia was engaged to support and extend our internal IT capabilities with a focus on two core areas: Data Lake Operations and Custom Application Development.

1. Data Lake Maintenance & Troubleshooting
Accedia provided ongoing support for our cloud-based data lake infrastructure. Responsibilities included:

Monitoring data ingestion pipelines to ensure consistent data flow.
Identifying and resolving data latency, transformation, and schema issues.
Optimizing pipeline performance and storage efficiency.
Collaborating with internal stakeholders to validate data accuracy and availability for reporting and analytics.
2. Custom Application Development
Accedia also supported the full software development lifecycle of internal-facing applications, including:

Requirements gathering and design in collaboration with internal teams.
Backend and frontend development using modern frameworks.
Testing, deployment, and post-launch support.
Key Deliverables
Internal Operations Dashboard
A web-based dashboard providing real-time visibility into operational metrics primarily for the IT operations department, powered by integrated data from the data lake.
Integrations with External Systems
Implementation of APIs and secure data workflows to connect internal platforms with external services (e.g., HR systems, POS platforms), enabling more seamless cross-platform functionality.
Internal Fundraiser Tracking Application
A custom tool to plan, track, and report on fundraising initiatives, including support for location-based tracking, goal setting, and performance visualization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Data Pipeline Reliability

Significant reduction in data ingestion failures across key pipelines after implementation of monitoring and automated recovery processes.

Data latency issues reduced, ensuring near real-time availability for reporting.
Improved Operational Visibility

Deployment of the internal operations dashboard enabled real-time access to KPIs that were previously compiled manually.

Faster Integration Timelines

Successfully integrated external systems, accelerating project timelines.

Fundraiser Tracking Efficiency:

• The internal fundraiser tracking application significantly simplified the process of managing and monitoring fundraising efforts.
• Replaced multiple spreadsheets and manual email updates with a centralized, user-friendly interface.
• Enabled team members to log, update, and view fundraiser data in real time without IT involvement.
• Resulted in significant reductions in manual tracking tasks, freeing up time for field teams and support staff.
• Increased accuracy and consistency of fundraiser reporting across all locations

Development Velocity & Support Coverage

Augmented team capacity resulted in faster delivery of new features and fixes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia demonstrated strong project management practices throughout the engagement. They followed an agile approach, with regular sprint planning, demos, and stand-ups that kept the work transparent and on track:

• On-Time Delivery: Most deliverables were completed on schedule or ahead of deadlines, even when project scope evolved midstream.
• Responsiveness to Needs: Accedia was highly responsive to shifting priorities and business needs. They adapted quickly when timelines changed or new requirements emerged, providing clear communication and thoughtful recommendations.
• Collaboration: They worked closely with internal stakeholders, maintained detailed task tracking, and were proactive in identifying potential roadblocks before they became issues.

What was your primary form of communication with Accedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Accedia was their ability to combine technical expertise with a true sense of partnership. They didn’t just execute tasks — they brought thoughtful recommendations, quickly understood our business context, and worked as an extension of our team. Their flexibility, professionalism, and ability to ramp up quickly on both custom development and complex data integration projects made a lasting impression.

Are there any areas for improvement or something Accedia could have done differently?

Working across time zones occasionally introduced minor delays in feedback loops or decision-making. More structured overlap windows or scheduled check-ins helped mitigate this.

BACKGROUND

Please describe your company and position.

I am the Director of Products and Reader Revenue of Economedia

Describe what your company does in a single sentence.

Economedia is the biggest quality publisher in Bulgaria, with a combined monthly unique audience of more than 2.5 million
Established as a local startup and still independent - privately owned by local entrepreneurs.
Its flagship publications are Capital, the biggest business media, and Dnevnik - one of the leading Bulgarian general news websites.
Economedia is the biggest conference business in the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• We have the pleasure of working with Accedia on rebuilding our platform to create a more user-friendly solution tailored to our audience's needs. The goal is to increase user engagement, encourage interaction with our content, and develop new monetization opportunities, while also ensuring the platform is scalable for future growth.

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia is rebuilding our platform to provide an intuitive, user-friendly experience with an expanded toolset, while continuously adding new functionalities that bring value to users and improve the overall business model. Key deliverables include the development of mobile applications and multilingual support, improved security through database segmentation to better protect sensitive data, and new features aimed at increasing user engagement, such as curated experiences for logged-in users. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes of the project include higher customer engagement, easier access to key website features, and increased revenue through new curated subscription opportunities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management is well-organized, using Agile and Scrum methodologies to establish clear structure and defined responsibility roles. This made the whole process accountable and kept the workflow efficient. The Accedia team responded promptly to our feedback, adapting quickly to any changes. Regular and productive discussions allowed them to address our needs, guaranteeing key milestones are delivered on time.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by how Accedia aligned their technological expertise with our business goals, making sure every decision added value to our broader objective of increased user engagement. They have brought valuable ideas and suggestions that improved the outcome. Their commitment stands out as they are going beyond just delivering the agreed-upon features and are contributing to the overall success of the platform.

Are there any areas for improvement or something Accedia could have done differently?

I would not like them to change a thing about our collaboration. I am more than satisfied with the results so far. 

BACKGROUND

Please describe your company and position.

I am the CTO of Wapi Bulgaria

Describe what your company does in a single sentence.

Wapi Bulgaria is part of Kingsway Group, leader of trade marketing solutions in the European Market with more than 25 years of experience. We are a development team which specializes in consulting, analyzing and the creation of digital marketing and business solutions. Our clients are amongst the largest European companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?
We hired Accedia to build a communication bridge between the newly upcoming Warehouse Management System (WMS) that would improve our logistics operations, enhance inventory management, and integrate with our existing systems.

SOLUTION

How did you find Accedia?

• Referral
• Other

Why did you select Accedia over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia developed a customized communication bridge and protocol to fit our specific needs, linking it with the new WMS API, Linkeepers API, and our website. 
Key deliverables included features for tracing misalignment between the external systems, logging, audit, performance and stability optimizations, real-time inventory tracking, reporting tools, and smooth integration with third-party systems like ERP and payment gateways.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes of the project include faster order processing, more accurate inventory tracking with real-time updates, and valuable insights from detailed reporting. These results increased our operational efficiency and helped us achieve our business growth goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accedia's project management was well-organized and responsive, using the Kanban methodology to adapt to changing requirements quickly. They consistently met milestones on time and maintained clear communication throughout the whole process. 
Overall, they made the entire collaboration efficient and easy to navigate from start to finish, without any unnecessary delays or miscommunication.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was that they are experts in leveraging the latest technologies and optimizing DEV processes, and they also showed strong dedication to the project. Accedia’s team was committed to delivering excellent results, handling tough challenges like complex third-party system integrations. 
Furthermore, they demonstrated a strong understanding of our business objectives and proactively identified the most effective approaches to achieve them, utilizing their technological expertise. As a result, Accedia delivered a solution that managed to fully meet our operational needs and business goals.

Are there any areas for improvement or something Accedia could have done differently?

Accedia handled every part of the project exceptionally well, meeting our expectations and delivering exactly what we needed. There’s nothing I would suggest they change.

BACKGROUND

Please describe your company and position.

I am the Chief Technical Officer of an automotive company 

Describe what your company does in a single sentence.

Creates and sells innovative products to increase productivity of automobile collision repair shops

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Develop and test software applications
• Manage Dev Ops

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

Referred to me

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implemented apps and multiple major features in multiuser, multi-data source, enterprize-level toolset for interactive use by collision shop employees and management. Based on initial design criteria and behavior from our company, developed and tested, including automated tests, the requirements and made valuable suggestions and optimizations during the entire process.

They are very resilient, adaptive, and responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Performance to their original time to complete estimates
• Short time needed for final testing and verification reflecting stable code
• Very low level of errors reported after release
• Wide and enthusiastic acceptance of the market to the products

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Weekly status reviews, including progress reporting
• Helpfulness and availablity of the company upper management.
• Met their original time to complete estimates
• Resilience, adatability and responsiveness to multiple change requests during process and after delivery from users.

What was your primary form of communication with Accedia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Quality of each individual in the team regarding knowledge depth, dedication, and attention to detail is impressive. (I have many years of hiring and managing developers.)
• Adaptability
• Ability to accurately judge a project and provide a detailed schedule with order of development
• Consistent attention to reporting and managing Gitlab progress indicators
• Excellent English language skills of all individuals involved

Are there any areas for improvement or something Accedia could have done differently?

No. We are quite pleased with our experience with Accedia.

BACKGROUND

Please describe your company and position.

I am the Product Owner Customer Service / BI of Embrace The Human Cloud

Describe what your company does in a single sentence.

Our company helps organizations automate business processes and connect people through software solutions, focused on digital collaboration, knowledge sharing and digital services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Accelerate development: Outsource C# back-end tasks to gain efficiency
• Enhance quality: Leverage external expertise for testing and QA

SOLUTION

How did you find Accedia?

Online Search

Why did you select Accedia over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accedia has been a valuable partner engaged with providing support and expertise in various areas of software development, with a focus on both back-end and front-end technologies, as well as quality assurance and technology research.

Some of the key deliverables included:

• Development and maintenance of C# code for the back-end systems using technologies like EF, RabbitMQ, Elastic and SignalR
• Building and enhancing UI using React, Angular, HTML5, and CSS
• Actively participated in development teams, contributing ideas and solutions
• Conducting thorough testing of software components and systems
• Exploring and evaluating new technologies and provided us with valuable recommendations for adoption and implementation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Engaging Accedia led to an increase in our development speed. This allowed us to allocate internal resources and take on additional projects that would have been challenging to tackle otherwise. Accedia's ability to upscale by adding additional high-skilled professionals allowed us to upscale faster than we would otherwise be able to do in our own geographic location. Outsourcing non-critical tasks freed up our internal team to concentrate on core product development, leading to a faster time-to-market for our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

While we didn't utilize Accedia's project management services, their developers seamlessly integrated into our own internal teams. They worked closely with our own developers, ensuring timely delivery of products with the expected quality. Their communication and willingness to think of the best possible technical solution were key to our successful collaboration.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Accedia impressed us with its commitment to exceeding expectations. Their dedication is visible in their work and the administrative work-related processes; it was obvious that quality was important to them. Its strong cultural and value alignment with our company was evident in areas like leadership, openness to new ideas, and intercultural sensitivity. This really helped with team alignment and collaboration. Their highly developed business processes inspired us, and their commitment to employee training and quality and security standards helped us see them as trustworthy partners.

Are there any areas for improvement or something Accedia could have done differently?

While we really appreciate the value Accedia provides, we've found their recent rate increases to be challenging. Greater transparency and lead time regarding pricing adjustments would be beneficial for long-term planning.

BACKGROUND

Please describe your company and position.

I am the Founder of an environmental services company 

Describe what your company does in a single sentence.

Sustainability and compliance data management software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• Software development and enhancements in MS Azure
• Upgrade application Angular 14

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Upgraded my cloud based Azure application from legacy Angularjs to Angular 14 including refactoring C# libraries
• Built APIs for data integration
• Modenerized the UI/UX using controls and HTML5/JS
• SQL database performance enhancements
• Created Azure functions and Logic apps
• Built new tasking/reminders module
• Built login security model using Azure AD/B2C
• Cyber security enhancements and monitoring

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed and fully tested tasks based on a list of requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each project is assigned a Project Manager who oversees project staffing, quality assurance, and communication with us regarding progress, potential issues, and staffing availability. This model is excellent as it ensures tasks are completed on schedule, and if there's any potential scope creep, we receive clear explanations and are kept well-informed.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work provided by the programmers was exceptional. They consistently strive to ensure tasks are delivered punctually and with top-notch quality, never compromising on standards. Accedia has become our trusted business partner for all our IT requirements, earning our confidence through their exemplary performance. They demonstrate a genuine commitment to our success by consistently delivering high-quality work.

Are there any areas for improvement or something Accedia could have done differently?

Very minimal. We would like to see more services offered in the future like 24/7 cyber security monitoring.

BACKGROUND

Please describe your company and position.

I am the CFO of an information technology company 

Describe what your company does in a single sentence.

Оur company leverages artificial intelligence and machine learning to transform the way people access secure areas usingfacial biometric control.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

Being a fast-growing company means our product development needs are constantly evolving, in response to product and technology maturity, enterprise clients’ requirements and regulatory compliance. Therefore, we need a development partner who can evolve and adapt as fast as we do, with extensive expertise in AI & machine learning, DevOps engineering and front-end development. 
We hired Accedia to help us with various, ongoing software development tasks, ensuring that as our products and services evolve, they remain at the cutting edge of technology and market demand.

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• Close to my geographic location
• Good value for cost

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Accedia was working on the following features:

• implementation of facial recognition capabilities using computer vision, 
• establishing multi-factor authentication for user verification, 
• and ensuring robust data security and storage. 

The key deliverables were particularly focused on refining the facial recognition algorithm to increase accuracy and efficiency and developing an intuitive and user-friendly front-end interface for admin users’ access control purposes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accedia helped us release new and improved features, which opened the way to new business for us.They also assisted us with setting up our DevOps engineering practices which allow for continuous deployment and continuous integration of new features. This enabled us to reduce operational waste in our software development processes, and to push product updates faster and more securely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was quite straightforward, we had product owners and scrum masters on our side, while collaboration with Accedia’s technical specialists went quite easy thanks to the assigned PM on their side as a central contact point. We really appreciated their fast response time and proactiveness to questions that may affect scalability in the future.

What was your primary form of communication with Accedia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with how engaged and willing to contribute with product development decisions they were. This was an indication of how committed they are to our success, on top of simply delivering the agreed functionality.

Are there any areas for improvement or something Accedia could have done differently?

Cannot think of anything worth mentioning, we are more than happy with our collaboration.

BACKGROUND

Please describe your company and position.

I am an executive at DGS Consulting Ltd.

Describe what your company does in a single sentence.

We are a technology consulting agency specialized in quality assurance and test automation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Accedia to accomplish?

• I've had the pleasure of working with Аccedia on a project for one of our enterprise clients in the Nordics region. We specialize in providing comprehensive QA services, and often, our clients require additional software development expertise that goes beyond our capacity. This is where our decade-long partnership with Accedia comes into play. 
• For this particular project, we sought Accedia's expertise to develop a monitoring solution aimed at tracking faults and sending notifications regarding the client‘s internal system for components order and inventory, primarily used by their sales teams. The objective was clear: 
  • equip our client with the tools to receive proactive alerts on potential defaults in their system behavior, enabling them to prevent cyber attacks or any downtime that could affect users.

SOLUTION

How did you find Accedia?

Referral

Why did you select Accedia over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Accedia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project with Accedia encompassed the programming of backend logic for monitoring system logs and detecting behaviors that deviated from the norm. Additionally, they were tasked with developing a straightforward front-end admin panel designed for the project management teams of our client. The deliverables were focused on enhancing the client's ability to manage and monitor their system's health effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the primary goals was to reduce system downtime to zero in the first year following the introduction of the monitoring solution—a target that was successfully met. Furthermore, the client observed a notable increase in user satisfaction among the sales representatives who relied on the system, compared to prior to the implementation of the solution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In this case we had a project manager on the client's side, ensuring a seamless collaboration process. Together with Accedia, we worked on defining requirements, clarifying expectations, and building a Proof of Concept (PoC). Their ability to deliver items on time and respond adeptly to our needs underscored their professionalism and commitment to the project's success.

What was your primary form of communication with Accedia?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What truly sets Accedia apart is their customer-centric approach. Every member of the team engaged in the project, irrespective of their position within the company, displayed a genuine eagerness to collaborate. Moreover, their active listening skills were evident throughout the project. They paid close attention to client needs and objectives and adapted their technological approach accordingly.

Are there any areas for improvement or something Accedia could have done differently?

It's hard to pinpoint anything significant as the project was managed exceptionally well. One aspect that could have potentially enhanced the project's kickoff was an onsite introduction with the client. 

The constraints imposed by Covid measures made this impossible, and while this wasn't directly within Accedia's control, such face-to-face interactions often lay a strong foundation for project success. Despite this, I must emphasize that we still managed to navigate these challenges successfully, and the project's outcomes were not affected.