IT Managed Services
$50,000 to $199,999
Jan. 2024 - Ongoing

5.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.5

"They get it done quickly and don't harass me with questions."

May 31, 2025

Director, IT Marketing Agency

Anonymous

Other industries
Melbourne, Australia
11-50 Employees
Online Review
Verified

National IT Solutions provides managed IT services for an IT marketing agency. They help ensure the client's network is secure by managing their devices, installing software, and implementing regular updates.

National IT Solutions has made the client's network more secure, allowing them to focus on other business priorities. The team is efficient, always delivering quality services in a timely manner. They also exhibit strong project management by ensuring minimal disruptions to the client's workflow.

BACKGROUND

Introduce your business and what you do there.

I'm the director of a company that provides marketing solutions for IT service companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with National IT Solutions?

We needed help securing our network.

SOLUTION

What was the scope of work with National IT Solutions?

National IT Solutions manages our devices and ensures everything is up to date and secure. Their team has discovered that half of our team didn't have antivirus software, and they've fixed that. Additionally, they've moved our on-premises server to Azure.

To manage our devices and ensure everything is up to date and secure, they've installed software and started patching the devices.

How did you come to work with National IT Solutions?

We found them through a referral. We chose them because they were at the right place at the right time.

How much have you invested with them?

We spend about $2,500 each month.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our network is secure, and National IT Solutions has provided a report showing that it's working. The report includes users, software used, risks, and the versions of the software people are using. I no longer have to help fix IT issues, which is great.

How did National IT Solutions perform from a project management standpoint?

Their project management is good and seamless. They don't bother me often.

What did you find most impressive about them?

They get it done quickly and don't harass me with questions.

Are there any areas they could improve?

I don't think there's anything they can improve on.

RATINGS

5.0

National IT Solutions

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