What was the scope of their involvement?
Heart of Texas IT helps us with our hardware solutions, including deploying new laptops for new staff members. They make sure that we're installing the software to connect to our printers. They also support us on our servers (Microsoft and Dell) in two locations. We have an account with HP so we purchase our own laptops. Then we give them to Heart of Texas IT and they install the highly-technical tax software (Lacerte) that we use.
They also help us install drivers for printers, as well as scanners on individual people's desks. They helped us build a VPN tunnel between our two locations. They support our anti-virus, anti-phishing, and server maintenance on an ongoing monthly basis.
What is the team composition?
We primarily work with Dave and Casey (co-owners, Heart of Texas IT). They do all the higher-end computer connectivity, software installation, and hardware technical support. They've brought in a third person on occasion for some lower level support.
How did you come to work with Heart of Texas IT?
A client referred them to us. They're a good fit for us because we liked that they're local, and they had the technical expertise to do the work that we needed done.
How much have you invested with them?
It's a pretty significant cost. We spend between $15,000–$25,000 a year.
What is the status of this engagement?
We’ve been working together for probably 3–5 years.