DSS is a ServiceNow Registered Partner, a rapidly growing IT company that provides professional consulting and software development services. Our main goal is to help businesses improve their processes in the most beneficial way and achieve their digital transformation as fast and as apt as possible We have flexible and strictly individual approach to every client in solving their respective business needs. Our specialists have extensive technical knowledge and deep understanding of how organizations function based on years of experience in helping some of the largest enterprises to successfully achieve their strategic objectives. DSS is servicing big businesses and government agencies since 2017 and has become a renowned provider of qualitative services.
DSS as a software development company supports several banking and financial institutions offering them wide range of services, including custom development, UX/UI design, Scrum Services, Project Management, Business Analysis.
aIDentix is the first inhouse developed solution for easing the digital customer journey. The OCR tool combines person and liveness verification with customizable questionnaire for seamless onboarding.
Its ServiceNow team consists of 20+ certified experts who can provide professional consulting services in implementation and delivery of ServiceNow based ITSM solutions and many other IT processes, such as HR, GRC, Facility management, Finance, Infrastructure, FSM etc. With our consulting help, you can bring more visibility into all of your IT processes and allow timely reaction to incidents, problems and events. Furthermore, you can also minimize negative impact of infrastructural changes and positively optimize the organization's IT support cost.
Trust our expertise and get in touch with DSS today.
Contact us and we will offer you premium conditions for seamlessly joining your thrilling digital transformation journey.
Send your enquiry to sales@dss.bg or dial straight +359 899 100 233
DSS - Digital and Software Solutions offers competitive pricing that fits various budgets, providing good value for cost as noted by multiple clients. Specific project costs were not disclosed, but clients appreciated the flexibility, timely delivery, and effective communication throughout their engagements.
DSS - Digital and Software Solutions Review Insights
Overall Review Rating
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
Top Mentions
Review Highlights
Outstanding Attention to Detail
Clients highlight the company's precision and attention to detail, ensuring all deliverables meet high-quality standards and client expectations.
Expertise in Diverse IT Solutions
The company demonstrates expertise across various IT solutions, including cybersecurity platforms, mobile banking, and ServiceNow development, showcasing their versatility.
Successful Implementation of Advanced Features
The company successfully implemented advanced features in projects, such as mobile banking enhancements and cybersecurity tools, showcasing technical prowess.
Effective Communication Channels
DSS - Digital and Software Solutions maintains effective communication through various channels, including in-person and virtual meetings, ensuring client needs are promptly addressed.
No Noted Areas for Improvement
Across multiple reviews, clients did not identify any significant areas for improvement, indicating a high level of satisfaction with the services provided.
"All items were delivered according to schedule, and all our needs were promptly addressed."
Feb 27, 2024
Professor, University
Anonymous
Verified
Other industries
Sofia, Bulgaria
1,001-5,000 Employees
Online Review
Verified
DSS - Digital and Software Solutions developed and designed a cybersecurity platform for a university. The team also crafted a business process management tool and supplied new-generation mobile computers.
DSS - Digital and Software Solutions delivered all tasks within schedule and met all of the client's requirements. The team demonstrated stellar project management and maintained clear communication throughout the engagement. Their versatility, reliability, and responsiveness were second to none.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Professor at a University
Describe what your company does in a single sentence.
Higher engineering education and research
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DSS - Digital and Software Solutions to accomplish?
DSS has been identified and selected as a trusted supplier of a centralized cyber security platform for evaluation and analysis of cyber risks
DSS has been chosen as the lead partner for delivery of a unified electronic platform for business process management and work process quality control
DSS is the partner responsible for the delivery of hardware and high performance laptops for one of the departments of university
SOLUTION
How did you find DSS - Digital and Software Solutions?
Referral
Other
Why did you select DSS - Digital and Software Solutions over others?
Pricing fits our budget
Good value for cost
Company values aligned
How many teammates from DSS - Digital and Software Solutions were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
DSS Digital and Software Solutions Ltd. as a reliable IT consultancy and software development company is a long year partner of the university. So far, there are at least 3 successfully finished projects to the highest satisfaction of the customer. DSS acted as a nominated trusted supplier of complex platforms for cybersecurity and business process management as well as high performance equipment of world class. The company fully designed and developed a customized state of the art platform for managing cyber threads, leveraging the risk factors and analyzing the data for prevention and counter measures. The business process management tool optimizes the process flow within the entire department allowing various stakeholders to overview and manage the organizational chart with the respective duties, schedules, tasks assigned and completion. Upon customer’s request and strict performance requirements DSS supplied new generation mobile computers for our University.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
designed and developed centralized cyber security platform for evaluation and analysis of cyber risks
unified electronic platform for business process management and work process quality control
delivered new generation mobile computers delivered
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was excellent, with clear communication and prompt response, efficient resource allocation and strict compliance with the timelines. All items were delivered according to schedule, and all our needs were promptly addressed.
What was your primary form of communication with DSS - Digital and Software Solutions?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Reliability, wide range of IT services and consultancy provided, relevant management and prompt response
Are there any areas for improvement or something DSS - Digital and Software Solutions could have done differently?
As for the projects fulfilled, they were executed excellently with no significant areas for improvement or changes needed
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design for Bank
Custom Software DevelopmentUX/UI Design
Usability Testing
+2
$200,000 to $999,999
Jan. 2019 - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They always look for the best solution."
Jun 25, 2025
Head of Mobile Banking Department, United Bulgarian Bank
Mirela Yakimova
Verified
Banks
Sofia, Bulgaria
5,001-10,000 Employees
Online Review
Verified
DSS - Digital and Software Solutions has been hired by a bank to improve the UX of their mobile app. The team has created new designs using best practices, made new prototypes, and integrated advanced features.
DSS - Digital and Software Solutions has successfully met the client's objectives. The team manifests their professionalism through timely deliverables and prompt support. Moreover, their flexibility, attention to detail, and problem-solving capabilities distinguish them from other vendors.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of mobile banking department of United Bulgarian Bank
Describe what your company does in a single sentence.
Banking business.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DSS - Digital and Software Solutions to accomplish?
Increase customer satisfaction
Increase customer base
SOLUTION
How did you find DSS - Digital and Software Solutions?
Referral
Why did you select DSS - Digital and Software Solutions over others?
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from DSS - Digital and Software Solutions were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Improving customer experience in mobile banking applications. Making a design following best practices. Create a customer interviews. Create a prototypes for all processes in the application including new features.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Enhanced functionalities in banking solutions, including advanced mobile and online banking features, as well as optimized digital landing pages
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. Already was delivered on time. Very quick response for our needs
What was your primary form of communication with DSS - Digital and Software Solutions?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their flexibility, precision to detail. They always look for the best solution for the client
Are there any areas for improvement or something DSS - Digital and Software Solutions could have done differently?
No recommendations here. Digital and software solutions are the perfect vendor.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for IT Services Co
Custom Software DevelopmentIT Managed ServicesOther IT Consulting and SI
Other app platform
Confidential
June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They are very flexible, scalable, and knowledgeable.''
Sep 19, 2023
ITSM Team Leader, Eviden
Alexander Valov
Verified
Information technology
Bulgaria
501-1,000 Employees
Online Review
Verified
An IT services company has hired DSS - Digital and Software Solutions for custom software development. They've focused on ServiceNow development services through DevOps methodology.
DSS - Digital and Software Solutions has successfully addressed all of the client's requirements. DSS - Digital and Software Solutions' team has delivered on time and with great quality. The client also praises the team's knowledge and flexibility.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the ITSM team leader of Eviden
Describe what your company does in a single sentence.
IT implementations and support
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DSS - Digital and Software Solutions to accomplish?
DevOps
ServiceNow development
SOLUTION
How did you find DSS - Digital and Software Solutions?
Referral
Other
Why did you select DSS - Digital and Software Solutions over others?
Close to my geographic location
Great culture fit
Good value for cost
Company values aligned
How many teammates from DSS - Digital and Software Solutions were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Deliver development based on DevOps metodology for services related with ServiceNow platform
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful deliver stories as per customer requirements
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Tasks are delivered on time with a great quality.
Our needs and needs of customer are fully covered
What was your primary form of communication with DSS - Digital and Software Solutions?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
They are very flexible, scalable, and knowledgeable
Are there any areas for improvement or something DSS - Digital and Software Solutions could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for IT Services Company
Application Management & SupportApplication TestingCustom Software DevelopmentIT Managed ServicesIT Staff AugmentationOther IT Consulting and SIWeb Development
Other app platform
+5
$50,000 to $199,999
Mar. 2020 - Nov. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am happy with the way DSS work."
Jul 12, 2023
General Manager, IT Services Company
Anonymous
Other industries
Sofia, Bulgaria
51-200 Employees
Online Review
DSS - Digital and Software Solutions developed custom software for an IT services company. The team was responsible for automating multiple ITSM processes and integrating ServiceNow with third party solutions.
DSS - Digital and Software Solutions delivered modules and functionalities that increased the client's time to resolve issues within their service. The automated processes reduced the need for manual effort. They were professional, cooperative, and responsive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the General Manager of an it services company
Describe what your company does in a single sentence.
Company delivers software development, ServiceNow development and consulting and outsourcing services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire DSS - Digital and Software Solutions to accomplish?
Automating and optimizing variaty of processes
Improving customer satisfaction
Reduce time to resolve issues
SOLUTION
How did you find DSS - Digital and Software Solutions?
Referral
Why did you select DSS - Digital and Software Solutions over others?
Close to my geographic location
Good value for cost
Referred to me
How many teammates from DSS - Digital and Software Solutions were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project aimed to implement ServiceNow ITSM module along with other custom modules development. Within the project focus was on automating multiple ITSM processes, such as Incident,Problem, Change, as well as CMDB and Asset Management. We also worked on integration ServiceNow with 3rd party solutions.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivered modules and functionalities. Increase time to resolve issues within ServiceNow. Automate processes, i.e. reduced need for manual effort.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
DSS project management worked on high-professional level and were very cooperative
What was your primary form of communication with DSS - Digital and Software Solutions?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Spirit of the team.Team is full of young people, knowing what and how to do. Also, they were responding fast to our needs and questions, which helped for the good progress of the project.
Are there any areas for improvement or something DSS - Digital and Software Solutions could have done differently?
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