What evidence can you share that demonstrates the impact of the engagement?
TEAM International’s assistance has improved our efficiency and productivity. Overall, our teams have been satisfied. There’ve been a couple of rough spots, but they responded to the issues well and turned them around. They stemmed from a steep learning curve regarding how to incorporate remote members into teams that weren’t used to that work style.
How did TEAM International perform from a project management standpoint?
They’ve performed well. We don't ask much of them from a project management standpoint because we've retained control over the projects their members are working on. Their communication and responsiveness have been strong and effective, and they’re constantly in-touch at the managerial level. They’re aware of our hiring needs and potential issues and are good about following up on everything.
We use Jira and Wiki software, as well as Bitbucket for code reviews and management. Microsoft Teams are used for group chats and meetings, though we’ll occasionally use Zoom; we’ve had more success with that than with Skype for business.
What did you find most impressive about them?
They’re constantly aware of how things are going. Whenever I speak to Andres about what’s happening with one of the teams, it’s obvious he’s touch with his people and knows what types of deliverable they’re working on. The engineering leads we’ve put in place (who come from the vendor) have been versatile in bringing their colleagues up to speed with our work style.
Are there any areas they could improve?
Once we selected our leads, we experimented with them being solely responsible for bringing on new hires and keeping our team out of the interview process. This caused some of the rough patches, but we’ve worked those out and discovered it’s important for our team to be actively involved in interviewing and bringing on candidates.
TEAM International has several different development centers, most of which are in Eastern Europe. Our teams in the US are in Chicago and on the West Coast, so we needed better time zone alignment. Therefore, we’ve been working with their Columbian development center.
Do you have any advice for potential customers?
Be actively engaged in the hiring process because it’ll affect your whole team dynamic. Communicate with and treat remote team members like anyone else, engaging them in the entire process, from creating a design to doing code review.