Can you share any information that demonstrates the impact that this project has had on your business?
A number of our clients now employ resources who were originally on our roster to ensure they have good quality, which demonstrates the value that not only we, but all our clients, recognize. Since we merged with another company, we've begun a ramp up our TEAM resources to support our erecruit platform. This was due to the success we've had together.
How was project management arranged and how effective was it?
The communication is excellent, with daily contact via Skype and video conference calls. Jira is used for tracking and the details are good. The high-level management is very cooperative and the fact they are American at that level allows us to get the strongest possible communication, given the cultural differences.
They always provide strong management and support to their staff, and we also integrate the team with our own local resources to ensure good communication and steering throughout our agile scrum process.
What did you find most impressive about this company?
They employ intelligent people and have a strong affinity with local education. The people are their most impressive asset. They won't just say yes; they want to discuss and properly understand what it is you want them to do. Sometimes this comes across as a little arrogant for some, but this is where the U.S. management comes to the fore and ensures smooth running.
Are there any areas where they can improve?
Of course, nobody is perfect. For me, periodic proactive calls from the management structure—just to check we are happy—would be a nice improvement.