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ENTERPRISE IT

5.0
4 reviews

Pulling your hair out over mindless call after another about broken links, and troubleshooting issues? Struggling to attend that meeting because you were on the phone trying to find out why you couldn’t log in? Or maybe you’re considering setting up your IT infrastructure, but don’t have the know-how, nor the time to figure things out. It’s simple, you need Texaport.

A tech support (pun intended) company, we’re in the no-nonsense IT support and consultancy business for SMEs who have too much on their plate to worry about their IT problems. Located in the heart of Edinburgh's tech community at the TechCube, our reason for existence is to help take the pressure off every technical issue; whilst maintaining a high level of service and accountability to you, and your clients.

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$1,000+
 
Undisclosed
 
2 - 9
 Founded
2012
Show all +
Edinburgh, United Kingdom
headquarters

Reviews

5.0
4 reviews
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Ongoing IT Support for Media Agency

"Texaport Ltd often flags and resolves issues before we even notice there’s a problem."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2016 - Ongoing
Project summary: 

Texaport Ltd provides ongoing IT support service to a media agency. They handle internet connectivity, server maintenance, and data management.

The Reviewer
 
11-50 Employees
 
Edinburgh, Scotland
Emma Carter
Account Manager, Spiritmedia
 
Verified
The Review
Feedback summary: 

Communicating clearly from the start, Texaport Ltd’s expert team inspires confidence throughout the project. They correct problems quickly and respond equally as promptly to all concerns. The availability of their resources is a hallmark of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as an account manager at Spiritmedia, which is a media planning and buying agency within the advertising sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texaport Ltd?

As we are a small company, we needed to hire an external company to provide dedicated IT support.

What were your goals for this project?

At the most basic level, we wanted to ensure the day-to-day workings of our IT system.

SOLUTION

How did you select this vendor?

Texaport Ltd is a local company who offers above and beyond what we were looking for. They’re able to be on site for anything we need and offer competitive pricing for their services.

Describe the project in detail.

Texaport Ltd provides IT support whether we’re working in the office or remotely. They ensure that every team member has the technology required to do their job. They also assist with any internet or server issues in a timely manner. They work on our backend server so that our data is safe, secure, and accessible.

What was the team composition?

We initially dealt with a director and a manager to discuss our company’s needs and agree on the IT setup. Now we discuss any issues directly with our primary contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our company runs efficiently and we rarely have problems. Texaport Ltd fixes any connectivity or hardware issues in a timely manner. They inform us as soon as new data security guidelines or updated processes are released, and then they quickly put those in place.

How effective was the workflow between your team and theirs?

Workflow is extremely effective. We have a number of ways to get in touch with the team, which ensures we always have a point of contact who is available to manage any issues or queries.

What did you find most impressive about this company?

They always deal with issues in a timely manner. We never have to wait overly long for problems to be resolved. They work hard to ensure that we’re able to work with few IT issues. Texaport Ltd often flags and resolves issues before we even notice there’s a problem.

Are there any areas for improvement?

No, I can’t think of any areas for improvement at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We're always able to talk to a team member.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    There are never any quality issues.
  • 5.0 NPS
    Willing to refer

IT Services for Global Packaging Company

“Thanks to Texaport's support, our systems operate flawlessly.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Texaport provides ongoing IT support as needed, including on-location services and setting up new servers. 

The Reviewer
 
5,000 - 10,000 Employees
 
United Kingdom
Jim Jarosz
Director, Orora Landsberg
 
Verified
The Review
Feedback summary: 

Texaport offers extremely quick and reliable tech support. Their team operates with a level of professionalism and respect that sets them apart. They continue to bring a lot of value to the organization's systems and are great partners overall.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of Orora Landsberg, a global supplier of paper and packaging.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texaport Ltd?

We reached out to Texaport for some general IT services for our office in Scotland. Our previous provider was based in California and the time difference was starting to present too many challenges to continue the relationship.

SOLUTION

What was the scope of their involvement?

Texaport initially provided IT support as we moved our office to a new location, setting up our servers from scratch. They continue to provide any tech support needed based on help tickets we submit to their team.

What is the team composition? 

I work directly with the managing director, but they have an entire team ready to handle tickets as we submit them on an ad-hoc basis.

How did you come to work with Texaport Ltd?

The owners of the building we're renting from had worked with Texaport and recommended them to us. 

What is the status of this engagement?

We've been working with them since around January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Texaport's support, our systems operate flawlessly. Their tech support has been very reliable and great overall.

How did Texaport Ltd perform from a project management standpoint?

They're very responsive. As soon as we submit a ticket, their team starts working on it right away. They're also able and willing to show up to our office within minutes when necessary–I couldn't ask for a better IT team.

What did you find most impressive about them?

They're very level-headed, intelligent, and professional in demeanor. They leave their ego at the door. 

Are there any areas they could improve?

Not really.

Do you have any advice for potential customers?

Don't waste time looking for another vendor–they're the best!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Support for Property Management Firm

"We can always rely on them to help us out in an emergency." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2019
Project summary: 

Texaport Ltd provides managed IT services, solving any issues that arise.

The Reviewer
 
1-10 Employees
 
Edinburgh, Scotland
Jonathon Mcavoy
Property Assistant, Clouds Property Management
 
Verified
The Review
Feedback summary: 

Reliable and responsive, Texaport Ltd provides services that are more than satisfactory to internal stakeholders.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m an assistant property manager for Clouds Property Management. We let top-end properties for individuals and corporate clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texaport Ltd?

We needed someone to maintain our office’s IT systems.

What were your goals for this project?

We were trying to smooth out the tech side of our business.

SOLUTION

How did you select this vendor?

We heard about them through word of mouth.

Describe the project in detail.

They help out whenever we have IT issues.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re very satisfied with Texaport's services.

How effective was the workflow between your team and theirs?

We can always rely on them to help us out in an emergency.

What did you find most impressive about this company?

The responsiveness of their entire staff is outstanding.

Are there any areas for improvement?

Thoroughly testing changes before implementing them company-wide would be appreciated.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Support and Management for Event Catering Company

"Their communication is top notch, and they respond to us quickly." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2014 - Ongoing
Project summary: 

Texaport Ltd provides comprehensive IT services including 24-hour support, GDPR consulting, and troubleshooting.  

The Reviewer
 
11-50 Employees
 
Edinburgh
Nigel Kennedy
Founder, Appetite Events Ltd
 
Verified
The Review
Feedback summary: 

Communicative and responsive, Texaport Ltd represents a strong value. Their ability to minimize costs without sacrificing efficiency or service quality is exceptionally noteworthy.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder and director of Appetite Events. We’re an event catering services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texaport Ltd?

We needed someone to set up and maintain our IT systems and security, as well as manage our GDPR compliance, troubleshooting and maintenance, and VoIP phone system.

What were your goals for this project?

We set out to develop a reliable and robust IT system to ensure continuity of business.

SOLUTION

How did you select this vendor?

We used to share an office with Hugh (Founder Texaport). He and his team offered a cost-effective, reliable, and responsive service.

Describe the project in detail.

They’re responsible for fulfilling all our IT requirements on an ongoing basis, including 24-hour support desk services.

What was the team composition?

We have access to engineers and technicians when we need them, including Hugh himself.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve given us great value. I can’t recommend them highly enough.

How effective was the workflow between your team and theirs?

Their communication is top notch, and they respond to us quickly.

What did you find most impressive about this company?

Their desire to provide the best possible service and solutions to their customers is outstanding, as is their efficiency.

Are there any areas for improvement?

No, not that I’ve seen.

5.0
Overall Score They're one of the best vendors we deal with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very flexible.
  • 5.0 Cost
    Value / within estimates
    They're extremely cost effective.
  • 5.0 Quality
    Service & deliverables
    It's always on point.
  • 5.0 NPS
    Willing to refer
    I've already recommended them many times.