Texaport

Please describe your company and your position there.

I work as an account manager at Spiritmedia, which is a media planning and buying agency within the advertising sector.

For what projects/services did your company hire Texaport Ltd?

As we are a small company, we needed to hire an external company to provide dedicated IT support.

What were your goals for this project?

At the most basic level, we wanted to ensure the day-to-day workings of our IT system.

How did you select this vendor?

Texaport Ltd is a local company who offers above and beyond what we were looking for. They’re able to be on site for anything we need and offer competitive pricing for their services.

Describe the project in detail.

Texaport Ltd provides IT support whether we’re working in the office or remotely. They ensure that every team member has the technology required to do their job. They also assist with any internet or server issues in a timely manner. They work on our backend server so that our data is safe, secure, and accessible.

What was the team composition?

We initially dealt with a director and a manager to discuss our company’s needs and agree on the IT setup. Now we discuss any issues directly with our primary contact.

Can you share any outcomes from the project that demonstrate progress or success?

Our company runs efficiently and we rarely have problems. Texaport Ltd fixes any connectivity or hardware issues in a timely manner. They inform us as soon as new data security guidelines or updated processes are released, and then they quickly put those in place.

How effective was the workflow between your team and theirs?

Workflow is extremely effective. We have a number of ways to get in touch with the team, which ensures we always have a point of contact who is available to manage any issues or queries.

What did you find most impressive about this company?

They always deal with issues in a timely manner. We never have to wait overly long for problems to be resolved. They work hard to ensure that we’re able to work with few IT issues. Texaport Ltd often flags and resolves issues before we even notice there’s a problem.

Are there any areas for improvement?

No, I can’t think of any areas for improvement at the moment.

Introduce your business and what you do there.

I'm the director of Orora Landsberg, a global supplier of paper and packaging.

What challenge were you trying to address with Texaport Ltd?

We reached out to Texaport for some general IT services for our office in Scotland. Our previous provider was based in California and the time difference was starting to present too many challenges to continue the relationship.

What was the scope of their involvement?

Texaport initially provided IT support as we moved our office to a new location, setting up our servers from scratch. They continue to provide any tech support needed based on help tickets we submit to their team.

What is the team composition? 

I work directly with the managing director, but they have an entire team ready to handle tickets as we submit them on an ad-hoc basis.

How did you come to work with Texaport Ltd?

The owners of the building we're renting from had worked with Texaport and recommended them to us. 

What is the status of this engagement?

We've been working with them since around January 2018.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Texaport's support, our systems operate flawlessly. Their tech support has been very reliable and great overall.

How did Texaport Ltd perform from a project management standpoint?

They're very responsive. As soon as we submit a ticket, their team starts working on it right away. They're also able and willing to show up to our office within minutes when necessary–I couldn't ask for a better IT team.

What did you find most impressive about them?

They're very level-headed, intelligent, and professional in demeanor. They leave their ego at the door. 

Are there any areas they could improve?

Not really.

Do you have any advice for potential customers?

Don't waste time looking for another vendor–they're the best!

Please describe your company and your position there.

I’m an assistant property manager for Clouds Property Management. We let top-end properties for individuals and corporate clients.

For what projects/services did your company hire Texaport Ltd?

We needed someone to maintain our office’s IT systems.

What were your goals for this project?

We were trying to smooth out the tech side of our business.

How did you select this vendor?

We heard about them through word of mouth.

Describe the project in detail.

They help out whenever we have IT issues.

Can you share any outcomes from the project that demonstrate progress or success?

We’re very satisfied with Texaport's services.

How effective was the workflow between your team and theirs?

We can always rely on them to help us out in an emergency.

What did you find most impressive about this company?

The responsiveness of their entire staff is outstanding.

Are there any areas for improvement?

Thoroughly testing changes before implementing them company-wide would be appreciated.

Please describe your company and your position there.

I’m the founder and director of Appetite Events. We’re an event catering services company.

For what projects/services did your company hire Texaport Ltd?

We needed someone to set up and maintain our IT systems and security, as well as manage our GDPR compliance, troubleshooting and maintenance, and VoIP phone system.

What were your goals for this project?

We set out to develop a reliable and robust IT system to ensure continuity of business.

How did you select this vendor?

We used to share an office with Hugh (Founder Texaport). He and his team offered a cost-effective, reliable, and responsive service.

Describe the project in detail.

They’re responsible for fulfilling all our IT requirements on an ongoing basis, including 24-hour support desk services.

What was the team composition?

We have access to engineers and technicians when we need them, including Hugh himself.

Can you share any outcomes from the project that demonstrate progress or success?

They’ve given us great value. I can’t recommend them highly enough.

How effective was the workflow between your team and theirs?

Their communication is top notch, and they respond to us quickly.

What did you find most impressive about this company?

Their desire to provide the best possible service and solutions to their customers is outstanding, as is their efficiency.

Are there any areas for improvement?

No, not that I’ve seen.