Emergent Software

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen substantial increases in our page load speed, length of site visits, and total traffic. Pretty much every KPI we measured to account for user behavior on the new site had positive growth. The new site also has received praise for its design, flow, and options to find new products and content pieces. Our customer satisfaction scores and our volume of customers have both lifted.

How did Emergent Software perform from a project management standpoint?

I’d give Emergent Software top scores for their management. The team was extraordinarily accountable and reliable in all of their work. I would trust them again for any future project.

We communicated through in-person meetings twice a week and daily standups either in-person or over phone calls. Everything was tracked and managed in a ticketing system. We also used email overviews for executive-level status and progression updates.

What did you find most impressive about them?

Their competency stood out most to me. Emergent Software took the time to understand our needs so that they could meet them as efficiently as possible.

Are there any areas they could improve?

I don't have any feedback at this moment. 

Any advice for potential customers?

If you want a client partner that is going to invest in your business and act as an extension of your team, then Emergent Software is the company for you. They excel at developing a personal relationship. At the end of the day, I think it’s a definitive sign of success when you can count on them as if they were your own team.

What evidence can you share that demonstrates the impact of the engagement?

They delivered a website that's visually perfect and works flawlessly. It's received a lot of positive feedback from users thus far, who appreciate its functionality and seamless user experience.  

Compared to other developers I've worked with, their process is a lot more seamless. They were also great about training our staff on how to use the new CMS and were prompt to fix any bugs or make modifications to the site as needed. 

How did Emergent Software perform from a project management standpoint?

They were very responsive, stuck to timelines, and were very communicative and collaborative throughout the project. We had some in-person meetings, which we found to be productive and efficient. 

What did you find most impressive about them?

They were able to develop technical solutions from the non-technical information we provided. They intuitively understood our needs and effectively translated them into a great end product. 

Are there any areas they could improve?

No. Their process was solid throughout the engagement. 

Do you have any advice for potential customers?

Get them involved early, because their input around the design and functionality of the site will provide a lot of value.

What evidence can you share that demonstrates the impact of the engagement?

The website allows users to successfully access specific parts of the city's comprehensive plan more quickly than in previous years. Users seem very happy with it overall—it's intuitive, beautiful, and modern. Any minor issues or bugs were addressed by Emergent's team quickly and thoroughly.

How did Emergent Software perform from a project management standpoint?

Emergent's team is very responsive and easy to work with. They provided great ideas for some of the challenges that came up along the way and remained flexible and receptive to things we changed in the middle of the process.

While we did meet them in-person occasionally, most of our communication occurred through email, phone, and web meetings.

What did you find most impressive about them?

I'm most impressed by their level of professionalism. Despite the complexity of our project, they were able to turn it around quickly and thoroughly. They came up with a product that was better than what we originally envisioned.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Put a lot of thought into what you're trying to achieve with your product or website. Come into it with your own ideas, so they're able to craft it into something that matches your goals.

What evidence can you share that demonstrates the impact of the engagement?

Their code is top-notch and every project they’ve worked on has met or exceeded expectations. In the case of the survey project, their initial deliverables were on time, and of such high quality that we continue to do additional projects with the same client. My company would not be experiencing this level of repeat business without Emergent.

How did Emergent Software perform from a project management standpoint?

They’re always on top of things. Regular reports from them keep me aware of where they stand. If there is an issue, Emergent readily communicates that in order to correct it. They never turn in an unfinished or untested product. Our correspondence is mostly through email and that has worked out great. Project management is a real strong point for them.

What did you find most impressive about them?

I’ve been in IT a long time and I’m always impressed with the quality of their deliverables. They do a great job of testing their own work and are sticklers for meeting deadlines.

Do you have any advice for potential customers?

They have a lot of practical knowledge regarding project management so the earlier you get them involved in the course of a project, the better the results will be.