Custom Software & Complex Website Solutions

Silver
VERIFIED

Emergent Software is a technology solution provider that offers a full set of software-based services from custom software development to ongoing system maintenance & support serving clients from all industries in the Twin Cities metro, greater Minnesota and throughout the country. We are a Certified Microsoft Development Partner with a talented team of full-stack developers, SQL Server DBA’s, Graphic & UI Designers, and Project Managers.

In 2017, the Minneapolis/St Paul Business Journal named Emergent Software one of the Twin Cities' top software development firms!

In addition to software consulting, we also develop commercial software products like Innovative Mentoring Software, a full-featured CRM solution tailored to the needs of youth mentoring organizations. Our unique blend of software consulting, systems maintenance, and product development experience positions our team to produce much more than just functioning software. We deliver complete technology solutions for all our customers.

Emergent Software is the sister company of Emergent Networks, a mid-sized IT professional and managed services company located in the Twin Cities, Minnesota. Our roots go back to 2003 when our co-founders teamed up with Emergent Networks to deliver software solutions for their growing customer base. By 2015, the demand for our services was so great that we decided to spin off as our own company, and Emergent Software was born!

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2015
Show all +
Minneapolis, MN
headquarters
  • 7650 Edinborough Way, Suite 200
    Minneapolis, MN 55435
    United States

Portfolio

Key clients: 

Frandsen Financial, The Tile Shop, Kalahari Resorts, Milestone AV, Toro, Minnesota Credit Union Network

Reviews

Sort by

Software Development for Insurance Planning Company

“Their patience and ability to work through several different dynamics were both very impressive.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Emergent Software built a software solution for an insurance startup. Their work included an in-depth discovery phase where their team learned about the business and collected data to create a product to meet unique needs.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Owner, Income Protection Planning Company
 
Verified
The Review
Feedback summary: 

Now being beta tested, the product has received stellar feedback from advisors and clients. Emergent Software’s willingness to accept feedback, tackle a complex project, and adapt their project management style to meet needs is lining the partnership up to last for years to come.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a disability income protection planning organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

There currently aren’t any financial planning tools to educate clients on this specific area of service and how important planning is for them. I saw this missing link because many professionals were struggling with this. I wanted a software development team to build a system that would meet this need.

SOLUTION

What was the scope of their involvement?

When I first brought in Emergent Software, the work was very exploratory because we were working on something that had never been done before. They quickly got themselves up to speed on what we were doing, taking the time to understand our business, vernacular, and needs. They took all of this information and data and restructured it into an analysis software that made sense with the amount of information we wanted to present to clients.

So far, they’ve used Highcharts to create graphic elements and template forms, formatting them to our needs and data.

What is the team composition?

I originally worked with two points of contact during the discovery phase of the project. Once we had direction, they passed the project off to two technical leads, who I’ve been working with most closely since.

How did you come to work with Emergent Software?

I did a Google search for local software development companies. Emergent Software was one of the first results, so I hopped on their website and really liked what I saw. I reached out and, after discussing the project with them, thought they had a good approach. They seemed ready to get down in the weeds and understood our project, so we trusted them right from the start. We didn’t even look at any other software companies after speaking with them.

What is the status of this engagement?

The work started in January 2018 and is ongoing. We intend for this to be a long-lasting partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still too early to give any metrics, but the initial feedback from clients and advisors on our demo has been phenomenal. The product seems very strong.  

How did Emergent Software perform from a project management standpoint?

Communication as a whole has been amazing. There were points where we needed to be communicating daily for the project to go as planned, and sometimes we only needed to communicate once a week. Emergent Software adapted themselves to our needs. They’re great at taking feedback and making tweaks along the way.

What did you find most impressive about them?

Their patience and ability to work through several different dynamics were both very impressive.

Are there any areas they could improve?

At first, it was somewhat difficult to sync up our business language with their technological vernacular. That comes with the territory, though, and they really took the time to understand what we needed.

Do you have any advice for potential customers?

Go into early meetings with a good feel for what you’re trying to communicate to them in terms of project goals. This way, they know how to best approach the project moving forward. That’s something we struggled with at first, and it was just because we didn’t communicate our ideas well enough initially.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Redesign & Development for Brick-and-Mortar Retail Shop

"Emergent Software took the time to understand our needs so that they could meet them as efficiently as possible."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2018 - Jan. 2019
Project summary: 

Emergent Software redesigned and rebuilt a website in Sitecore CMS for a retailer. They provided full support at every stage, including scoping the project and providing SEO and QA.

The Reviewer
 
1,001-5,000 Employees
 
Greater Minneapolis Metro Area
Director of Marketing, Retail Shop
 
Verified
The Review
Feedback summary: 

Site traffic, page load speed, and site visit length have increased since the new site’s launch, leading to more customers and greater satisfaction. Emergent Software provided high-quality work as well as valuable insights. Technical expertise, diligence, and reliability led to a smooth workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing for a brick-and-mortar retailer. We own and operate 140 stores in 31 states.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We wanted to replatform and redesign our website while we were updating our backend ERP system. We were looking to jump into a new CMS and e-commerce platform.

SOLUTION

What was the scope of their involvement?

Emergent Software revamped our website, which is built in Sitecore CMS. The team was hands-on from the beginning. We had a quick but thorough needs discovery phase; we discussed where we’re at as a company, where we want to go, and what information we had. The process resulted in a detailed action plan on how we’d achieve our goals. 

The Emergent Software team then helped us through every process, from setting up the backend infrastructure to coordinating the contract negotiations for our new site platform. They also drove conversations with my team, our IT team, and other vendor partners that we work with. They supported us from ideation and planning to execution, QA, and launch. They even helped with some SEO work. Emergent Software was an invaluable resource from start to finish.

What is the team composition?

There were at least 5–6 front-facing individuals we worked with. The team consisted of frontend specialists, backend specialists, a project manager, and a combination solutions architect and general manager.

How did you come to work with Emergent Software?

We had previously worked with Emergent Software on a small project—to design a more user-friendly interface for a technology we purchased from Europe. They were extremely agile, reliable, and responsive to all communication. Based off of those intangible qualities, I felt they would be a great asset for a much larger scale project.

How much have you invested with them?

We spent between $500,000 and $1 million.

What is the status of this engagement?

We worked together from June 2018–January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen substantial increases in our page load speed, length of site visits, and total traffic. Pretty much every KPI we measured to account for user behavior on the new site had positive growth. The new site also has received praise for its design, flow, and options to find new products and content pieces. Our customer satisfaction scores and our volume of customers have both lifted.

How did Emergent Software perform from a project management standpoint?

I’d give Emergent Software top scores for their management. The team was extraordinarily accountable and reliable in all of their work. I would trust them again for any future project.

We communicated through in-person meetings twice a week and daily standups either in-person or over phone calls. Everything was tracked and managed in a ticketing system. We also used email overviews for executive-level status and progression updates.

What did you find most impressive about them?

Their competency stood out most to me. Emergent Software took the time to understand our needs so that they could meet them as efficiently as possible.

Are there any areas they could improve?

I don't have any feedback at this moment. 

Any advice for potential customers?

If you want a client partner that is going to invest in your business and act as an extension of your team, then Emergent Software is the company for you. They excel at developing a personal relationship. At the end of the day, I think it’s a definitive sign of success when you can count on them as if they were your own team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Application Development for Crop Insurance Company

“They're great to work with–very creative, solutions-oriented, and proactive about driving projects forward.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Feb. 2019
Project summary: 

Emergent Software developed an insurance decision tool on an Azure platform, from the discovery and requirements gathering stage through design and development.

The Reviewer
 
501-1,000 Employees
 
Sun Prairie, Wisconsin
Cullen Kennedy
Product Manager, Compeer Financial
 
Verified
The Review
Feedback summary: 

Emergent Software delivered a custom, well-designed platform that's been well received thus far. In addition to the quality of their work, their responsiveness and customer-centric approach set them apart. They were responsive, collaborative, and proactive throughout the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the product manager at Compeer Financial.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We reached out to Emergent Software to help us develop an insurance decision tool.

SOLUTION

What was the scope of their involvement?

Emergent Software helped us do some requirements gathering, discovery, and design work for the project, since most of our internal tech team wasn't involved on this project. Then, they developed the tool on an Azure website from scratch.

Features include a crop insurance sales tool that's used to compare various products in the industry, and a dairy revenue protection insurance tool that allows farmers to pull pricing from third-party sources of different types of milk. They continue to provide support and build out certain features, including a notification feature that alerts farmers with daily quotes. 

What is the team composition? 

We worked with a project manager and about four developers.

How did you come to work with Emergent Software?

We found them through an online search, looking for vendors willing to take on smaller projects. 

How much have you invested with them?

We've invested between $100,000–$250,000.

What is the status of this engagement?

We worked together from June 2018–February 2019, but they provide ongoing support as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The tool just recently launched, so we don't have any metrics to report yet, but the product has been very well received thus far. 

How did Emergent Software perform from a project management standpoint?

They're great to work with–very creative, solutions-oriented, and proactive about driving projects forward. They were also organized and easy to communicate with, meeting with us several times in person and holding weekly standup meetings as well. 

What did you find most impressive about them?

Their responsiveness sets them apart. Even though our project is on the smaller side, they treated us the same as their larger clients.

Are there any areas they could improve?

No, I can't name anything specific.

Do you have any advice for potential customers?

No, but I highly recommend working with them

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development & CMS Training for Nonprofit Institute

“They delivered a website that's visually perfect and works flawlessly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Oct. 2018
Project summary: 

Emergent Software developed the backend of a website using Umbraco, and provided training on how to use the CMS they selected. 

The Reviewer
 
1,001-5,000 Employees
 
Minneapolis, Minnesota
Sheri Hansen
Director of Communications, The American Institute of Architects
 
Verified
The Review
Feedback summary: 

Emergent Software delivered a user-friendly, robust website that's received a lot of positive feedback. In addition to the quality of their work, their process was seamless and stress-free. They were also responsive to client needs and very collaborative overall. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of communications at the American Institute of Architects Minnesota.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We reached out to Emergent Software to develop a new website and to train us on the new CMS. 

SOLUTION

What was the scope of their involvement?

Emergent Software developed the backend of a website from scratch on Umbraco, using designs from a third-party. They selected the CMS and provided training to our staff on how to use it. They incorporated features, including about 50 case studies that are searchable by various criteria, and ensured our graphic elements were clear and uploaded properly. 

What is the team composition? 

We worked closely with a team of about five during development and training phases.

How did you come to work with Emergent Software?

Our design agency recommended them based on their experience working with them. 

How much have you invested with them?

We've invested between $10,000–$50,000.

What is the status of this engagement?

The project took place between September–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered a website that's visually perfect and works flawlessly. It's received a lot of positive feedback from users thus far, who appreciate its functionality and seamless user experience.  

Compared to other developers I've worked with, their process is a lot more seamless. They were also great about training our staff on how to use the new CMS and were prompt to fix any bugs or make modifications to the site as needed. 

How did Emergent Software perform from a project management standpoint?

They were very responsive, stuck to timelines, and were very communicative and collaborative throughout the project. We had some in-person meetings, which we found to be productive and efficient. 

What did you find most impressive about them?

They were able to develop technical solutions from the non-technical information we provided. They intuitively understood our needs and effectively translated them into a great end product. 

Are there any areas they could improve?

No. Their process was solid throughout the engagement. 

Do you have any advice for potential customers?

Get them involved early, because their input around the design and functionality of the site will provide a lot of value.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Waterpark Resort

“They're willing to save me money even at their own expense.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec.2017 - Ongoing
Project summary: 

Emergent Software provided development resources for a site migrated from Umbracco CMS to Azure. They fixed many bugs, integrated custom features, and continue to make updates as needed.

The Reviewer
 
1,001-5,000 Employees
 
Lake Delton, Wisconsin
Kassie Rizzo
Digital Media Director, Kalahari Resorts
 
Verified
The Review
Feedback summary: 

Emergent Software essentially fixed many issues left over from a poor working relationship with another vendor. They've significantly improved site uptime and efficiencies that have led to increased business leads and other savings. Personable and highly motivated, working with them has been a huge relief.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the digital media director for Kalahari Resorts & Conventions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

In addition to losing an internal developer on our team, a relationship with a vendor we started to work with fell apart mid-project. We had a huge project that was only about 65% completed for what I had paid for, so I was already more than $100,000 over budget. I needed a development partner I could trust to finish the project and fix bugs that would have our best interest at heart.

SOLUTION

What was the scope of their involvement?

It started with a panicked phone call to Emergent Software explaining our situation and the type of structure we needed help on. We had just migrated our site from Umbraco CMS to Azure, so Emergent Software helped complete the project and fix many bugs. Much of the .NET site is custom coded, but they used a lot of open source items as needed.

In one example, the website was going down for 30 seconds every 20 minutes. After doing a deep dive, Emergent Software found and fixed a corrupt file that was causing the memory leak and other data pools that were piling up. In another instance, they helped fix the custom integration of Pardot and Salesforce. They've also integrated a chat box to connect site visitors to our customer service center and provided some SEO services.

What is the team composition?

I work with a sales representative and lead developer who is available even by text message. There's also a couple people working on the backend.

How did you come to work with Emergent Software?

When the previous vendor we were working with started making a lot of internal changes, many of their staff left the company. One person I had been working with on their team reached out to me personally to recommend Emergent Software.

How much have you invested with them?

We've invested around $50,000 thus far and plan to invest a lot more. Had I met them sooner, I would've liked to have given them our full $400,000-project from the start.

What is the status of this engagement?

We started working together around December 2017 and I don't see an end in the relationship anytime soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Emergent Software has helped secure the functionality of our website, which is a huge revenue source for us. By installing things like Uptime Robot, I have complete clarity when the website is down. They're also able to fix it right away. The uptime on our website has been enormous and our online bookings continue to increase. Due to improvements in efficiency, time on site has dropped slightly as well as bounce rate.

How did Emergent Software perform from a project management standpoint?

I've worked with many tech companies, but Emergent Software is one of the most personable vendors I've found. They take pride in their work and are always willing to do things on the fly and respond to my many requests. In addition to being tolerant of my needs, they have the ability to get things done quickly and stay self-motivated without me having to check in.

What did you find most impressive about them?

They're willing to save me money even at their own expense. They've found ways for me to be more efficient even if it means that it would lead to less work for them in the future. For example, when they noticed a memory leak on our site leftover from the previous vendor's work, they found a way to decrease our overall hosting spending by a few hundred dollars each month. Our previous vendor's solution was to increase bandwidth and server fees to deal with an issue that Emergent found a much more efficient way of handling.

Are there any areas they could improve?

No. I'm very happy with how the relationship is going.

Do you have any advice for potential customers?

If I could start over from a better position, I would prioritize my needs and give them more time to identify the best path for the work overall. I'd just suggest allowing them to do their job, because they're extremely capable and thoughtful when it comes to conquering projects in the best order.

5.0
Overall Score I wouldn't have been able to get through a very stressful situation without their help.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always fit enough time in each week to meet my needs.
  • 5.0 Cost
    Value / within estimates
    They're very competitively priced.
  • 5.0 Quality
    Service & deliverables
    They test their own technology, so you receive quality coding without major issues.
  • 5.0 NPS
    Willing to refer
    I've already recommended them a few times to others.

Web Development for Local Government Organization

“They came up with a product that was better than what we originally envisioned.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2017 - Mar. 2018
Project summary: 

Emergent provided backend development services to display a traditional PDF document on an interactive website using Umbraco CMS and incorporated custom features.

The Reviewer
 
1,001-5,000 Employees
 
Greater Minneapolis Metro Area
City Planner, Government Agency
 
Verified
The Review
Feedback summary: 

Emergent built a platform that exceeded expectations, receiving positive feedback from users that the site is both attractive and user-friendly. Their team's level of professionalism and attentiveness sets them apart. They were quick to fix any bugs and provided invaluable creative input.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a city planner within a department of community planning and economic development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

For the last couple years, a colleague and I have been managing a project to update our city's comprehensive plan. Traditionally, the document has been produced as a PDF that's several hundred pages long. We were looking for a way to make it more accessible and interactive by putting it online.

SOLUTION

What was the scope of their involvement?

Subcontracted under another design firm, Emergent handled the backend development of the project. They built the website using Umbraco CMS, customizing the navigation of the various chapters of the comprehensive plan as requested.

What is the team composition?

Mike (Principle Engineer, Emergent Software) acted as our lead developer, but we also worked with a project manager.

How did you come to work with Emergent Software?

The design firm we hired through our RFP process wanted to subcontract their work with Emergent. We felt that both firms were a good fit, because they clearly understood what our requirements were and had a lot of creative ideas for how to make it happen in their interview.

How much have you invested with them?

We've invested around $100,000 in total, but that also includes the design work from our other vendor. I'm unsure what portion of that was spent on the backend work that Emergent provided.

What is the status of this engagement?

We worked with them from November 2017 to March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website allows users to successfully access specific parts of the city's comprehensive plan more quickly than in previous years. Users seem very happy with it overall—it's intuitive, beautiful, and modern. Any minor issues or bugs were addressed by Emergent's team quickly and thoroughly.

How did Emergent Software perform from a project management standpoint?

Emergent's team is very responsive and easy to work with. They provided great ideas for some of the challenges that came up along the way and remained flexible and receptive to things we changed in the middle of the process.

While we did meet them in-person occasionally, most of our communication occurred through email, phone, and web meetings.

What did you find most impressive about them?

I'm most impressed by their level of professionalism. Despite the complexity of our project, they were able to turn it around quickly and thoroughly. They came up with a product that was better than what we originally envisioned.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Put a lot of thought into what you're trying to achieve with your product or website. Come into it with your own ideas, so they're able to craft it into something that matches your goals.

5.0
Overall Score They were a pleasure to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered everything on time.
  • 5.0 Cost
    Value / within estimates
    They went above and beyond in terms of delivering a product within our budget.
  • 5.0 Quality
    Service & deliverables
    They exceeded our expectations in both process and product.
  • 5.0 NPS
    Willing to refer
    I already have been recommending them to others.

Web Dev for Bank Donation Non-Profit

"Very solid partner focused on doing right by the customer."

Quality: 
5.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Nov. 2016 - Oct. 2017
Project summary: 

Emergent developed a website with SQL Server, using third-party tools to enable money transfers via multiple payment methods. Deliverables also included backend automation.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Mark Greene
CEO & Founder, Interest for Others Foundation
 
Verified
The Review
Feedback summary: 

Banks give Emergent favorable reviews on their work on protecting confidential information during the money transfer process. The site has been bug free, and the team is very easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Interest for Others Foundation, a nonprofit that gives bank customers a way to donate earned interest to various charities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We needed a website that provides information to visitors about different charities. It also needed to be transactional, conducting money transfers from banks to charities.

SOLUTION

What was the scope of their involvement?

I provided the functional specifications and an initial design to the team. They held interactive sessions with us to refine the look and feel of the site. They selected the back-end tools and development environment; the site is built on an SQL Server and uses open source web hosting.

The first version of the site took 4–6 weeks to code once I approved the technical design.

We got feedback from customers, then went back to Emergent for additional features and tweaks to the navigation. They also added automation on the backend to help process the money transfers and log transaction history. In total, there were three software releases over the course of a year, but the bulk of the work was done on the first release.

Emergent used two third-party tools—from a company called Plaid and a company called Strike—which allows the site to move money. The site is able to process payments via Automated Clearing House (ACH) bank transaction, credit card, debit card, or Apple pay.

What is the team dynamic?

There was one main project manager who we interacted with on a daily basis, and he had a team of 4–5 people. Additional specialists were brought in to work on security issues and the database.

How did you come to work with Emergent Software?

I was referred to them by a former colleague. I interviewed the project manager and developers before signing. I found them to be approachable and technically competent, so it was a good fit.

What is the status of this engagement?

Work began in November of 2016 and finished in October of 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The early feedback from the banks has been favorable in terms of compliance with the relevant banking regulations on security and protecting Personally Identifiable Information [PII].

The site just launched, but I have no doubt that its system will be able to accommodate more than 10,000 transactions a month.

How did Emergent Software perform from a project management standpoint?

We had weekly or bi-weekly status phone calls with the project manager where he provided updates on timelines and deliverables. They were accurate and timely with invoices.

Some project deliverables were a day or two late, but they generally met the main deadlines.

What did you find most impressive about them?

Attention to customer satisfaction is their biggest strength. They made sure that we got the exact product that we wanted, as opposed to just what was agreed to on paper. They’re also very easy to work with.

Are there any areas they could improve?

There was an occasional misinterpretation of a functional requirement and a few of the algorithms and navigation schemes needed to be fixed. They've been very responsive to that feedback and quick to implement the corrections.  

Do you have any advice for potential customers?

The individuals that you work with matters, so it's useful to interview and meet the team ahead of time.

4.0
Overall Score Very solid partner focused on doing right by the customer.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They generally met deadlines, but were occasionally a day or so late.
  • 3.5 Cost
    Value / within estimates
    Fair value for the money.
  • 5.0 Quality
    Service & deliverables
    Everything was delivered as advertised.
  • 4.0 NPS
    Willing to refer
    I'm happy to refer them to others.

Multiple Dev Projects for IT Consultancy

“Their code is top-notch and every project they’ve worked on has met or exceeded expectations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2016 - Ongoing
Project summary: 

Emergent developed high-end survey software and an SQL database. They worked as subcontractors to meet client requirements. The software includes multiple programming languages and runs on Microsoft Azure.

The Reviewer
 
1-10 Employees
 
Grand Rapids, Michigan
David Anderson
Principal, 3rd Wave Computing
 
Verified
The Review
Feedback summary: 

They produced a survey tool that can be used simultaneously across the client’s 500 users. Project management and high-quality deliverables are their specialties. Additional projects are offered based on the success of Emergent’s work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of 3rd Wave Computing, an IT consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

One of my clients wanted to do extensive custom web development requiring a SQL database. Having worked with Emergent on several projects, I knew this was one of their strengths. I subcontracted them as a full-fledged development team in order to meet my client’s requirements.

SOLUTION

What was the scope of their involvement?

If a client needs extensive development work done, I usually bring in Emergent right away. Then, we analyze the project together. They often recommend several alternatives. We decide on an approach and once the project is approved, I leave it to them to do most of the software development and database work. I monitor the project, conduct product testing, and interact with the client throughout.

Our most recent project together was the development of a custom, multi-lingual survey tool. It included custom reporting with multiple programming languages involved. Within the results coming from the survey, we included a lot of ways to filter different information and apply custom charting. The software has around 500 users and is able to run surveys simultaneously across the customer base. It currently runs on Microsoft Azure and we’ve added administrative tools to monitor the site

What is the team dynamic?

The team consisted of 5 individuals, 4 of which were database specialists or web developers. We also had 1 front-end/ graphic designer.

How did you come to work with Emergent Software?

I've had a previous working relationship with their vice president. Once he was with Emergent, it made sense to tap into that resource.

How much have you invested with them?

We have spent $120,000+ with Emergent Software over the last 2 years, covering a variety of project work. 

What is the status of this engagement?

We started working together in September 2016, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their code is top-notch and every project they’ve worked on has met or exceeded expectations. In the case of the survey project, their initial deliverables were on time, and of such high quality that we continue to do additional projects with the same client. My company would not be experiencing this level of repeat business without Emergent.

How did Emergent Software perform from a project management standpoint?

They’re always on top of things. Regular reports from them keep me aware of where they stand. If there is an issue, Emergent readily communicates that in order to correct it. They never turn in an unfinished or untested product. Our correspondence is mostly through email and that has worked out great. Project management is a real strong point for them.

What did you find most impressive about them?

I’ve been in IT a long time and I’m always impressed with the quality of their deliverables. They do a great job of testing their own work and are sticklers for meeting deadlines.

Do you have any advice for potential customers?

They have a lot of practical knowledge regarding project management so the earlier you get them involved in the course of a project, the better the results will be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Home Improvement Retail Company

“They were thorough and understood our requests, and they built a solution quickly.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - July 2017
Project summary: 

Emergent Software made adjustments and added functionality to an existing .NET platform. They coded new elements for UI and backend design and incorporated them into a point of sale system.

The Reviewer
 
1,001-5,000 Employees
 
United States
Chief Information Officer, Retail Company
 
Verified
The Review
Feedback summary: 

Improvements provide management and merchandising teams easy access to data sets. Emergent Software anticipates questions, and manages projects with efficiency and an eye for detail.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a home improvement retail company that provides high-end tile to builders and homeowners for kitchen and bathroom remodels. I am the Chief Information Officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We had a .NET system from the early 2000s that needed updating. We wanted to add additional capabilities to our point of sale [POS] system to help our associates.

SOLUTION

What was the scope of their involvement?

They’ve participated in several projects, including a freight management tool in our POS system. Prompts in the system allow associates to ship freight to customers’ home locations. Emergent was involved in the initial design, and came up with UI [user interface] options and backend design. They coded those elements, deployed them for testing, and integrated them into the POS system. They also helped organize a broad coupon management program.

Most of their work has been .NET-based; they’ve also done lightweight website programming and enabling in WinForms.

What is the team dynamic?

We interact with three people, including a project manager. They manage about 90% of development for each project, and bring in extra staff for certain pieces as they deem appropriate.

How did you come to work with Emergent Software?

I’ve known one of their co-owners for about 10 years, and worked with him at a previous company. I had an idea of their capabilities and skills, and approached them based upon my knowledge of their work.

What is the status of this engagement?

The initial project was from April to July 2017. We’ve come back to them for other projects since then.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most of the work they’ve done embellished existing structures within the company, so there are no directly measurable statistics to support their impact. The tools they added have made interaction with the data much easier, which saves time for management and merchandising teams. We only get positive comments from the individuals who use the new tools.

How did Emergent Software perform from a project management standpoint?

They’re well organized, efficient, and detail oriented. They keep a checklist of questions and tasks, and were always prepared for meetings. They anticipated our questions, and were quick to answer.

We communicated mostly by email, and they met with us every other week with updates. We also used Skype occasionally, as well as an instant messaging service while they were in the middle of programming.

What did you find most impressive about them?

They were thorough and understood our requests, and they built a solution quickly and efficiently.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Our midstream changes caused some scheduling issues, but Emergent occasionally overbooked themselves and were a little late on a couple of deadlines.
  • 4.5 Cost
    Value / within estimates
    Compared to their competition, we paid less for more quantity and higher quality.
  • 5.0 Quality
    Service & deliverables
    Everything they delivered was well packaged, with accompanying manuals to explain tools and functions. It’s a very stable product.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them in the past.
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Silver
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Minnesota
ID
814673700022
Date of Formation
Mar 2, 2015
Last Updated
Apr 18, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
9
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
July 25, 2019