Custom Software & Complex Website Solutions

GOLD VERIFIED

Emergent Software is a technology solution provider that offers a full set of software-based services from custom software development to ongoing system maintenance & support serving clients from all industries in the Twin Cities metro, greater Minnesota and throughout the country. We are a Certified Microsoft Development Partner with a talented team of full-stack developers, SQL Server DBA’s, Graphic & UI Designers, and Project Managers.

We also have a dedicated team of Microsoft Office experts ready to implement powerful tools such as SharePoint, PowerBI, Teams, and Power Apps.

Our unique blend of software consulting, systems maintenance, and product development experience positions our team to produce much more than just functioning software. We deliver complete technology solutions for all our customers.

The Emergent Software team has been building custom software systems, crafting complex websites, and optimizing SQL databases for over 15 years. Our comprehensive technical expertise and our lean management approach to projects makes us the perfect partner for engineering complex systems and applications that other development firms don’t have the technical depth to deliver. Let’s make sure your project is done right the first time. Contact Emergent Software Today!

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2015
Show all +
Minneapolis, MN
headquarters
  • 7650 Edinborough Way, Suite 200
    Minneapolis, MN 55435
    United States

Portfolio

Key clients: 

The Tile Shop, Kalahari Resorts, Milestone AV, Frandsen Financial, Toro, Minnesota Credit Union Network

The Tile Shop - Sitecore E-Commerce Website Image

The Tile Shop - Sitecore E-Commerce Website

After assessing The Tile Shop's goals and long-term strategy around their website re-build, Emergent Software recommended a package consisting of Sitecore XP Version 8 for the Content Management System (CMS), Azure Cloud Services for hybrid cloud hosting, and WECO E-Commerce for the website's cart functionality and SAP integration.

The result of the team's work was a new website with a refreshed and consistent design,

seamless integrations, advanced marketing capabilities, easy-to-manage-content, and this was all done in six months!
Compeer Financial - Insurance Scenario Tool Image

Compeer Financial - Insurance Scenario Tool

Emergent Software created two custom-built calculators that calculate crop insurance and dairy revenue protection rates for Compeer Financial's insurance team. These calculators give agents a competitive advantage in the market as they are able to generate custom insurance quotes in a matter of minutes. 

Kalahari Resorts - Umbraco & Azure Website Support   Image

Kalahari Resorts - Umbraco & Azure Website Support

A failed website development project with another local web development company left Kalahari’s digital marketing team searching for a new development partner during one of their busiest times of the year. Luckily, they found Emergent Software ready to pick up the pieces and carry the project through to completion with the level of urgency the situation required. The development activity of their Umbraco CMS website was

transitioned to Emergent in days, and the project was quickly completed within a month from the transition. 
Phoenix Loss Control - Claims Tracking System Image

Phoenix Loss Control - Claims Tracking System

Working on a timeline of only 30 days, the Emergent Software team guided Phoenix Loss Control through a swift process that lifted the entire legacy site and shifted over to new virtual machines for the team. Since the old system was custom-made by another software vendor, the Emergent Software team had to quickly learn the ins-and-outs of this legacy system while simultaneously migrating it. Once complete, the team worked

through a tailored support process with Phoenix Loss Control that allowed them to determine their priorities and how much time should be spent supporting, enhancing, and modernizing the functionality of this new system. 
Interest for Others - Website Integrations with Stripe & Plaid Image

Interest for Others - Website Integrations with Stripe & Plaid

Emergent Software built a beautiful website and integrated it with multiple online payment processing tools (Stripe & Plaid) to create a simple online donation experience for Interest for Others.

PinPoint Property Tax Finder - SaaS Product Development Image

PinPoint Property Tax Finder - SaaS Product Development

The tool, named PinPoint, has a brand all its own with a professional-looking website to market its capabilities and full-featured user-friendly application to back up its claims. With interactive maps, charts, and tables that put over 100 counties-worth of commercial property tax information at your fingertips, users can narrow in on a set of comparable properties and print visual aids highlighting tax inequities in just a few

clicks.

Reviews

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Custom Software Dev for Entertainment Company

“Emergent Software was the most trusted software company that we could find in the Twin Cities area.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - Ongoing
Project summary: 

Emergent Software developed a game show solution that allowed hosts to coordinate events. The software could be updated in real-time, and users could customize questions based on different event themes.

The Reviewer
 
51-200 Employees
 
Minneapolis, Minnesota
David Sauer
Founder, Game Show Battle Rooms
 
Verified
The Review
Feedback summary: 

Having unique themes allowed event coordinators to adjust their games on the spot based on their audience. Emergent Software’s team guided the internal staff through the development process, and it was clear that they enjoyed doing the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Game Show Battle Rooms. We create immersive game show experiences on site, with three locations in Minneapolis, Milwaukee, and Kansas City. Currently, we’re doing virtual game shows over Zoom.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We were looking to create a software for our game show content so that users could play both on site and virtually. The solution would serve as a centralized software for all of our game shows. 

SOLUTION

What was the scope of their involvement? 

Emergent Software developed a solution to manage our game show-related content. With the software, we could update questions in real-time while feeding it to our different locations. This key feature allowed us to tailor our content depending on who was walking through the doors.

There were also different themes that we could use depending on our audience. For example, if a customer was celebrating a birthday party, had a bachelorette event, or was doing a corporate team-building session, we could create a custom theme by pulling different questions.

What is the team composition? 

They had a team of developers as well as a project manager who helped us navigate the whole process. We were pretty inexperienced when it came to software development, so they did a great job of answering our questions and helping us overcome challenges.

How did you come to work with Emergent Software?

We got several bids from software companies and met with each one. Not only did we look at the price, but we also considered the overall fit. Would this team be good to work with? Do they seem trustworthy? After reading a lot of good reviews, we determined that Emergent Software was the most trusted software company that we could find in the Twin Cities area. 

How much have you invested with them?

It was over $100,000.

What is the status of this engagement?

They started working on our project in April 2019, and it took about a year to finish. Now, they update our software from time to time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re really happy with the results. Many of our game show hosts and technicians who use the software daily have raved about how easy it is to use. The solution is intuitive, and people enjoy having the ability to customize content based on their audience.

How did Emergent Software perform from a project management standpoint?

Emergent Software was well-organized during the main development phase. The team made sure that we were on schedule through weekly check-ins. And, if things were a bit slower, it was usually on us because we needed to provide certain files or images. 

When we needed to dissect an issue or provide feedback, we would meet with them in the office. They would resolve all of our issues pretty quickly, so we felt taken care of.

What did you find most impressive about them?

The team that we worked with did a really good job. They were responsive, and I could tell that they actually cared about our project — one of them said that it was one of the cooler products that they got to work on because there aren’t a whole lot of game show solutions out there.

Are there any areas they could improve?

It would’ve been helpful if they had a more integrated design process or a design team. We ended up having to pull a lot of our own images and provide some assets, but design support would’ve made for a better experience.

Do you have any advice for potential customers?

Come in with a good idea of what you want, including the key features and rough visuals. Having those references will help in terms of the overall design and can save a lot of time. The more detailed your plan, the better the outcome and the less time it’ll take.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development Support for Insurance Provider

“They’re professional, know what they’re doing, and are trustworthy.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2015 - Ongoing
Project summary: 

Emergent Software built a custom .NET application and CRM that automated business processes for a group insurance company. They also optimized a SQL Microsoft Azure environment, ensuring its security.

The Reviewer
 
11-50 Employees
 
Pittsburgh, Pennsylvania
Gina Spangenberg
IT Manager, Provident Academy
 
Verified
The Review
Feedback summary: 

Emergent Software delivers quality work and provides excellent support. Their expertise in in a variety of different things, including Microsoft Azure is what stands out about them. Through their responsiveness and scrum meetings, they’ve become and excellent partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT manager for Provident Agency. We provide group accident, health, and life policies for emergency response teams, including firefighters, police, and more. We also offer specialty policies, such as to cover an event. The company has been in business over 100 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We were building a custom .NET application to help automate it from the business processes around proposing new business to various emergency service entities. We needed some support, and were looking for a team to partner with us. 

SOLUTION

What was the scope of their involvement?

They’ve been involved in several projects over the years, doing software development, integration, and more.

They helped with the initial development of the custom .NET application. They also evaluated code and performed reviews to ensure everything was being done properly. They provided security and optimization of our SQL Microsoft Azure environment, ensure it runs optimally and securely.

Most recently, they headed up a CRM development, which allowed us to pull data from our customer application, and filter it into the CRM, creating business opportunities for our salespeople out in the field. They helped with integration between all our systems, including the CRM. 

They also helped us switch domains, and provided maintenance of our public website.

What is the team composition?

Mark (CTO) is a main point of contact. We also interact regularly with Chris (Sr. Software Engineer), who worked on the CRM, and Ben (Sr. Software Engineer), who provides part-time support/troubleshooting.

How did you come to work with Emergent Software?

The president of our company had personal connections with Mark. We worked together informally before he started his company, but have since created a more formal partnership.

How much have you invested with them?

We spent between $200,000–$999,999.

What is the status of this engagement?

We began working together around April 2015, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have never had any issues with the quality of their work. They’ve complimented whatever project we worked on, and provide excellent support. They bring the Azure expertise that we lack internally, and with it, peace of mind for me. We couldn’t be where we are without this team’s input. We are currently working on fixing bugs, and documentation, while planning to start a new project in the near future. 

How did Emergent Software perform from a project management standpoint?

We use Azure DevOps, which works great. We have Scrum calls twice per week. They are very responsive.

What did you find most impressive about them?

They have a lot of different experiences to draw from, and they partner with several companies, sometimes referring one to handle something out of their wheelhouse. They are a great partner for us, and it has been an educational process. 

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

They’re professional, know what they’re doing, and are trustworthy. They are also very transparent about what they don’t do, and will recommend someone if they can.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Dev for Mentoring Nonprofit

"Emergent Software is really good at keeping UX top of mind."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Emergent Software developed system automations to collect volunteer references in the business' mentoring database. The team also automated application assignments and created an API for the database.

The Reviewer
 
51-200 Employees
 
New York, New York
Associate Director of Evaluation & Performance, Nonprofit
 
Verified
The Review
Feedback summary: 

Emergent Software's efforts have increased internal bandwidth, enabling the business to focus on its constituents, and streamlined internal processes. The database is adaptable, and the team delivers when they say they will. They're committed to maintaining a good UX, which is evident in their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re the oldest mentoring organization in the US, working with youth in need. I’m an associate director of performance and evaluations for the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We were running our own database, and it was difficult to maintain. The developers we were working with had demanding schedules, and their understanding of our program wasn’t all that high. It took a lot of trial and error to explain our requirements to them and get things done.

We serve over 5,000 youths per year in New York, and all of our volunteers need to go through background checks, part of which involves collecting information from them. We would reach out to each of those volunteers and ask them to provide references for us to contact.

SOLUTION

What was the scope of their involvement?

One of the things we initially worked on with Emergent Software was creating some automation. They developed customizations through which volunteer references would be collected automatically in the database, and the individuals serving as references would receive emails automatically.

They also assign volunteer applications to a program manager. A point of contact within the database manages profiles, and we had to do this manually in the past. 

We worked it out with Emergent Software so that, if we knew that a person fit a particular profile, they would be assigned to someone within the organization for a walkthrough and personalized experience. It makes for a friendlier and less jarring experience.

The team also connected the database to our volunteer mobile app. The API they created allows us to pull information from the database onto the application, ensuring that volunteers have the most up to date information regarding their match relationships with mentees.

I’ve had a recent discussion with them about adding a new option to one of the locked dropdowns in the database.

What is the team composition?

Mark (CTO) is our main point of contact. Nicolette (Director, Innovative Mentoring) has also been helping us with a few of the customizations I’ve mentioned.

How did you come to work with Emergent Software?

We found them through a Google search, and it looked as though their database platform was already set up for mentoring. Emergent Software was working with small mentoring organizations, and they were hands-on and able to meet any customization needs we had.

Their product was built from the ground up to serve mentoring programs, and two of our affiliates had used them and had great things to say. One of the things we appreciated right away was that they were interested in updating their database to meet our growing needs. 

The quotes we got for these customizations were financially viable. Emergent Software was a team of developers and database experts who were interested in the mentoring field and understood our needs easily. We didn’t have to educate them on how our programs got broken down.

How much have you invested with them?

We pay an annual fee for all our users, which we find to be reasonable. The customizations can range from $250–$4,000. More often than not, the invoices are within the $250–$1,000 range.

We’ve asked for fewer customizations than normal in 2020 because we’re having a difficult time financially. The last customization we made was for around $2,000.

What is the status of this engagement?

We made the final transition to Emergent Software in 2016. We must’ve started the migration discussion around November 2015, and we set up trainings for everyone around that time. We’re still working with them, and we’re actively adding customizations to the database.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with the relationship. The automations that Emergent Software developed have helped us free up staff members and shift focus to our volunteers and program clients. We were less bogged down with scheduling phone calls and asking reference questions. We’re getting all of those online now.

It’s been great to have a database product that has grown with us as our needs and programs have changed. It’s great to have people on the other side of the line that understand our lingo and what we’re trying to do.

How did Emergent Software perform from a project management standpoint?

There’s an automated helpdesk that we can call from the database itself, but we have a long-lasting working relationship with Emergent Software, so, even if it’s a small issue or request, we’ll oftentimes just go straight to Mark or Nicolette. They’ll advise us or work with their team to make the necessary changes on our behalf.

Because of his new responsibilities, it might take 3–4 days for Mark to get back to us, but he’s typically been very responsive. It used to be that we could schedule calls within the same day. We understand that there’s just less time for us, and it’s not the same as it used to be.

In terms of timelines and deliverables, they’ve always been consistent. If Mark promises to deliver a project by a certain date, he’ll do so. The only issue would be if we made a shift in the customization. We’ll typically discuss the need internally, I’ll write it up and send it to Mark for review, and we’ll get a quote and set up a timeline. 

Because we spend a lot of time talking through a customization and its implications, there are typically no delays in development once we commit. We’re willing to pay a bit extra to also have a sandbox environment to test out the customizations without any risk to the production database.

What did you find most impressive about them?

They’ve identified easy-to-use vendors that connect to their platform, allowing outside organizations to start building on their own through those services. The database itself connects to a number of services, including SurveyGizmo and SendGrid, which allows us to automate various tasks. 

The services they’ve connected to the database have been easy enough to work with, so we don’t necessarily need the team to make modifications. 

Since we’ve made the connection with SurveyGizmo, we’ve been able to create our own surveys and even use it outside of our database for external purposes. Emergent Software is really good at keeping UX top of mind.

Are there any areas they could improve?

While I mentioned that the UX is pretty good, the UI could use a bit of a polish. It’s a bit dated. If someone isn’t trained on it, they may get lost in the ways in which files move through it. It’s okay once we get familiar with it. 

One of our initial requests was to spruce up the database, and the Emergent Software team told us that they, unfortunately, couldn’t. We’ve grown accustomed to its look, though.

They’ve always been able to push out new features inside the database, but I personally feel it would be helpful if they had other users come in for feedback. We do it because we have a close relationship with Mark, but I don’t know whether other nonprofit or mentoring organizations using their platform have as much voice as us.

Do you have any advice for future clients of theirs?

The best thing someone can do is set up a time to talk to Emergent Software’s project lead and let them understand what the needs are. Clients should be clear on what their ask is and whether they need any kind of customizations.

They should talk to the internal team before sending out the message, just to make sure they’re using Emergent Software’s time efficiently. I believe they’ll deliver exactly what the client needs, but it’s important to be intelligent in formulating the ask. 

Being vague isn’t going to be helpful for anyone. One thing we came to realize is that, even though the team knows mentoring, they won’t necessarily know what our problem or use case is, so having that fleshed out is helpful.

5.0
Overall Score They’ve always understood our needs and delivered exactly what we wanted.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d recommend Emergent Software to anyone looking for a mentoring database.

Software Dev & Maintenance for Nonprofit Grocery Store

"Their customer service is excellent."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Ongoing
Project summary: 

A nonprofit grocery store engages Emergent Software for software development services. The team developed both a database and a POS system from scratch. They maintain the platforms and continuously update them.

The Reviewer
 
11-50 Employees
 
Grand Rapids, Michigan
AJ Fossel
Executive Director, Community Food Club of Grand Rapids
 
Verified
The Review
Feedback summary: 

Emergent Software provides valuable expertise to creatively address unique organizational challenges with effective solutions. The team consistently produces deliverables on time and on budget, if not under initial cost estimates. They efficiently execute projects and effectively communicate.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of the Community Food Club, which is a nonprofit grocery store. We focus on providing healthy food to our community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We came to emergent in need of customized software so that we could run our grocery store.

SOLUTION

What was the scope of their involvement?

Emergent created a membership database and POS system. After that initial project, their team tweaked the software. They continue to further customize these platforms for us.

As our organization’s unique, there’s not a standard process to follow for our projects. I typically talk to Mark (CTO) and his team about what we need. Then, they create a scope of work in a way that I can understand.

What is the team composition?

I work with a project manager, salespeople, and a few other people who deploy the projects.

How did you come to work with Emergent Software?

One of our board members had a connection to Mark. Once we started working with him, we realized that he and Emergent were gems.

How much have you invested with them?

We’ve invested over $50,000 in their services.

What is the status of this engagement?

We opened our doors in 2015, so we probably started working with Emergent in early 2014. As they maintain our software, it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They almost always manage to fit us into their schedule. We’re not a big account but they always make us feel valued.

They’re always willing to troubleshoot and accommodate our unique situation. Their team’s creative and puts my mind at ease because I know that we’re in good hands.

They’re personable too. I’m not a tech person but they always make their work easy to understand. I never feel like they’re trying to string us along. Their team helps us figure out what’s best for our organization, even if it’s not the route that will give them the most hours.

How did Emergent Software perform from a project management standpoint?

Their team always delivers within the timeframe detailed in the scope of work, which makes it easy to execute the project. They’re upfront about when they can begin a project too. Their team hasn't missed a deadline and either met or come under the number of hours outlined in their scopes of work. They're creative, nimble, and fast.

What did you find most impressive about them?

Their customer service is excellent. It can be difficult for development companies to speak in non-technical terms. However, I haven’t had that with Emergent. They’re personable. Their team took the time to understand my organization and figure out what will best serve us.

They also look at the big picture. Their team looks 3–5 years down the road and tries to put systems into place that will continue to provide the best service for our customers.

Are there any areas they could improve?

No, I don’t think so. I’ve always had a great experience with them.

Do you have any advice for potential customers?

If you clearly outline what you need, Emergent will be realistic about what they can do for you. Their team will also help to problem solve and figure out the best option for you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    This is a hard question because we’re a nonprofit.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

POS Custom Software Dev for Manufacturing Company

"Their team wanted to make sure that their solutions were scalable and flexible to support our next iterations."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2003 - Ongoing
Project summary: 

In addition to data analysis, Emergent Software provided software development services to streamline sales processes. They built tools that integrated with an EDI system to import, manage, and map POS data.

The Reviewer
 
501-1,000 Employees
 
Eden Prairie, Minnesota
Kris Murray
Director of Customer Insights, Manufacturing Company
 
Verified
The Review
Feedback summary: 

Emergent Software produced deliverables that enabled multiple individuals to input and analyze data, which significantly advanced the efficiency of data processing. To advance efficiency, they delivered solutions that prevented data duplication. Their thoroughness results in a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the director of customer insights for a manufacturer of audiovisual brands. The company sells through a variety of dealers and distributors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

I worked with them on many projects. However, the most recent project involved sales credit for our sales team. We had a lot of small dealers and it became advantageous for them to get supplies from distributors. Our sales team became frustrated because they would call accounts that would buy directly from us but not get adequate credit for the sales.

We needed to train our distributor customer base to provide us with POS information. One challenge was that the technical capabilities of the distributors and the formats of the information were varied.

SOLUTION

What was the scope of their involvement?

Their team helped us with POS data from our distributors. They took the data and put them into a standard database. We took responsibility for collecting the data but Emergent did much of the formatting work. That included pulling the data from an EDI (electronic data interchange) system and taking the distributors' spreadsheets and then creating maps for them.

Over the past year, we acquired more brands and wanted POS information for each brand from various distributors. Their team developed an import tool, which meant we wouldn’t have to continue to manually manipulate POS data. They created a matching tool that ensured a customer would only show up once. Their team wrote a process that suggested matches, which meant we didn’t have to manually match customers who bought from more than one distributor.

What is the team composition?

We mostly worked with developers, report writers, and a project manager on this project. We initially worked with a data analyst who helped us to format POS data.

How did you come to work with Emergent Software?

I started working with Emergent when I first joined the company.

How much have you invested with them?

For the distributor POS data and reporting, we probably spent at least $250,000 on their services. A lot of their work was done on retainer.

What is the status of this engagement?

I started working with them around April 2003, and Emergent’s partnership with the company’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The turnaround time for the data has greatly improved because multiple people on the team can now load formatted data and perform the matching. Emergent prevented us from duplicating data many times, which was important because we used the data to pay commissions. For example, they identified distributors that sent the same set of data two times in a row. Unlike other IT vendors, Emergent does a great job testing their solutions too.

How did Emergent Software perform from a project management standpoint?

We never had issues with Emergent meeting deadlines. There were occasions over the past year when we didn’t respond to them in time for them to move forward.

They were a partner that understood our business well. I worked mostly with Emergent’s leadership, but they were still involved with their team members. Their team asked good questions because they knew enough about the business to give alternative ideas.

What did you find most impressive about them?

I considered them a partner more so than a vendor. They sought to understand our business rather than to simply create a solution. Their team wanted to make sure that their solutions were scalable and flexible to support our next iterations. That’s hard to find.

Are there any areas they could improve?

They could outline the expertise of different team members. It wasn't a problem, but there were occasions when I sent information to the wrong party who would then forward it to the right person. It would've been more efficient if I sent the information to the right person from the start.

Do you have any advice for potential customers?

Share the big picture around the project.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev & CRM Integration for Agr Equip Distributor

“They’ve really helped guide us in getting to our end goal while keeping the budget in check.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. - Aug. 2020
Project summary: 

Emergent Software developed an Umbraco platform and integrated it with an internal Dynamics 365 CRM. The platform provides agricultural equipment dealers with information on pricing, service, parts, and more.

The Reviewer
 
11-50 Employees
 
Des Moines, Iowa
VP, Agricultural Equipment Distributor
 
Verified
The Review
Feedback summary: 

Emergent Software executed a well-organized project and ultimately translated the client’s goals into a professionally built platform. They were receptive to last-minute requests and were able to make them happen in a short amount of time. Their experience with CMS integrations sets them apart.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a distribution company for an agricultural equipment supplier. We operate across North America, with around 100 dealership locations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We needed to build an information portal for dealers.

SOLUTION

What was the scope of their involvement?

Emergent Software developed a platform that allows our dealers to log in and view pricing, service, and sales program information. It integrates with our CRM, acting as a central point of contact and user information.

They have a lot of experience with Umbraco and recommended it. It allowed us to work with our .NET infrastructure and to easily hook into our Dynamics 365 CRM.

What is the team composition?

We had 5–6 people on Emergent’s team, including a project manager, a frontend designer, and two server-side developers working on the integration part and building our templates.

How did you come to work with Emergent Software?

We found them through a web search. We were looking for someone based out of the Midwest, and Emergent is in Minneapolis. They had experience building dealer portals and integrating them into CRMs, so they seemed like the best team for our project. They seemed to really get what we were trying to do when we met with them, so we moved forward with them.

How much have you invested with them?

We came in right around $60,000.

What is the status of this engagement?

We started working with Emergent in April 2010, and we wrapped up the first phase in the first week of August.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still phasing the platform into our dealers and doing some internal training, so it’ll probably be a few months before we have actual numbers.

The project was well-organized, and the platform is professionally-built. Emergent has unit testing and everything else in place to build a solid dealer platform.

How did Emergent Software perform from a project management standpoint?

I give them high ranks on that. They really focused on communicating things proactively, and, if there was an issue, they were upfront in explaining it and providing alternative approaches. They’ve really helped guide us in getting to our end goal while keeping the budget in check.

What did you find most impressive about them?

There were some last-minute requests they were able to pull off. Specifically, I brought the integration with our parts management system when we were halfway through the project, and they integrated that into the dealer platform in a relatively short amount of time. They were able to quickly look at something and identify whether or not it would fit into the scope, and they pulled it off. That was pretty impressive.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

Emergent is a great company to put on the list if you’re looking for a professional team with a lot of experience with CMS integrations. They have people in place to explain and guide you from a project perspective. They can listen to the company goals and translate those into a nice finished product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Dev & Support for Damage Recovery Company

"Their level of communication sets them apart."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2018 - Ongoing
Project summary: 

Emergent Software developed a database using Microsoft technologies for a damage recovery company. They built features such as a dashboard to streamline claim management. They continue to advance the platform.

The Reviewer
 
11-50 Employees
 
Denver, Colorado
Cathy Barna
VP, Phoenix Loss Control
 
Verified
The Review
Feedback summary: 

Emergent Software delivered a secure and reliable platform that increased the efficiency of processes. The team not only provides precise project outlines but also ensures initiatives remain on time and budget. Their transparent communication and technical expertise lead to a valuable partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of Phoenix Loss Control. We work on recoveries across the nation for damages that occurred to utilities—underground, overhead, and anything outside. We investigate the damages to determine fault, create an invoice for repairs, and send the invoice to the responsible party. From there, we work to recover those dollars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We needed a company to make our database more efficient and user-friendly using modern developmental tools.

SOLUTION

What was the scope of their involvement?

We first presented Emergent Software with our needs and previous experiences with what did and didn’t work. Their team then designed modules and built our database. They use Microsoft tools.

Emergent Software designed and developed several tools including our ILS (Integrated Legal Services) and our MRS (Mobile Reporting System). They helped to build a dashboard for us to manage claims. 

Their team also implemented specific data points and modules for data collection. We’re able to pull reports from the database to manage the business. We can also format reports in a way that makes sense to our clients.

Currently, their team’s helping to redesign and update our database to increase user-friendliness.

What is the team composition?

We work with 4–5 people including the owner and developers. Chris (General Manager) is our main point of contact for billing and hourly rates.

How did you come to work with Emergent Software?

We searched online and found Emergent Software. They showed us their work with previous clients, which made us comfortable in their abilities to handle all of our requirements. It was easy to communicate with them. Rather than telling us how we should build our database, their team was also willing to work according to our needs.

How much have you invested with them?

We’ve spent between $300,000–$500,000 on their services

What is the status of this engagement?

Our collaboration began in August 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Emergent Software implemented functions that make our system run efficiently. They play a large part in helping us to manage our business.

Since we started working with them, our system hasn’t crashed. Their team implements backups that work well to ensure our data’s secure. We haven’t experienced any infiltrations, so our data’s well protected.

We track the number of hours and dollars spent; those numbers remain on track. If we feel that costs need to be brought back in line, they’re cooperative.

Timeliness is also a key indicator for us. Their team completes SOWs close to their estimated deadlines.

How did Emergent Software perform from a project management standpoint?

Our database manager meets with them weekly to discuss their progress on projects and other tickets such as maintenance. Their communication’s good.

Their team assigns a lead to each project based on that individual's experiences. Then, they create a solid SOW that we revise. Once we agree, their team begins their work quickly. They perform well.

What did you find most impressive about them?

They’re database experts. Their level of communication sets them apart. They let us know if they encounter any difficulties. Their team updates us if they’re ahead or behind schedule. That has made for a far superior experience than our previous engagements.

Are there any areas they could improve?

I can’t think of any areas for improvement. We immediately address any issues — big or small — and they take care of it.

Do you have any advice for potential customers?

Understand your needs and expectations for the developers. As well, try to understand that not all challenges are an emergency. That helps to keep costs down.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SharePoint Dev & Data Warehousing for AEC consulting Firm

“Their team is always professional and looking to make sure that we’re happy as a customer and getting what we need.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2017 - Ongoing
Project summary: 

Emergent Software has worked on various SharePoint projects, including an overhaul of an internal communication portal. The team also developed a data warehouse that they’re currently migrating to the cloud.

The Reviewer
 
201-500 Employees
 
Minneapolis, Minnesota
IT Application Administrator, AEC consulting Firm
 
Verified
The Review
Feedback summary: 

The redesigned portal has dramatically improved internal communication, while the ongoing data warehousing work allows for more effective and efficient data construction and analysis. The attentive team delivers quality work on time and budget, acting as more of a partner than a contractor.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for an AEC consulting firm. I’m the IT application administrator working under our VP of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We’ve used Emergent for SharePoint-based projects – both traditional and modern SharePoint – as well as for data warehousing and data analysis work. 

We were looking for more efficient ways of working. We wanted someone who would really partner with us to achieve goals that are constantly in motion; as we achieve one goal, it brings up the next goal.

SOLUTION

What was the scope of their involvement?

On the latest engagement, we were looking to do an overhaul on our internal SharePoint portal for internal staff collaboration and communication. We really wanted to have a well-designed, interactive, and modern look and feel to that portal. In terms of technologies used, the focus was on the modern Office 365 SharePoint experience. They tried to use out-of-the-box tools that were readily available and deploy them in the most effective, efficient, and eye-catching manner. When we had requirements like our staff directory or project management portal, they went above and beyond what was out-of-the-box and looked to provide customized solutions that were going to meet our needs.

On the data warehousing and analytics side, we didn't have any internal staff with the time or skills capable of performing those functions; however, it was an extremely high need for our organization in order to move forward with our business intelligence (BI) and business analytics projects that we have going on. I reached out to Emergent and was introduced to their data warehousing team. We had our SQL environment set up, but they’ve helped us extend that into Azure Synapse on the Microsoft side so that we can connect our Power BI and Azure SQL and have a cloud-to-cloud connection for our production BI environment. They've introduced a few additional tools, but they've really tried to stay largely within that Microsoft realm where we are; they met us where we needed to be technology- and experience-wise.

What is the team composition?

On the SharePoint side, we engaged with 4–5 different staff members, including a project manager, a business analyst, and SharePoint developers. 

On the data warehousing side, we’ve worked with Kevin (Director of Database Development & Administration) and a data analyst. Both of them are extremely qualified, and we’ve been very happy working with them on the data warehousing project. They’ve very responsive and get to the heart of what we’re looking for.

How did you come to work with Emergent Software?

We had worked with Emergent Technologies prior to Emergent Software being spun off. We knew of them in the marketplace just from our experience in the past, so we reached out to them directly.

How much have you invested with them?

We’ve spent about $200,000.

What is the status of this engagement?

The first project began in May or June 2017, and we’ve worked with them on two additional projects since 2019. It’s ongoing, and we see our current warehousing operations continuing through 2020 and probably 2021. We view them as a partner in achieving our goals, and we have a lot of ongoing needs as we continue to build out our data warehouse environment.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have performed very well in the different projects we’ve worked with them on. Having them there as a business partner rather than just a contractor has really been fantastic for us.

For the SharePoint portal, the Emergent Software team did a fantastic job of really digging into our requirements and eliciting out a lot of information that we hadn't thought of, or introducing us to new ways of looking at it. If we brought up something that was a challenge, they identified alternative solutions to what we were looking for. We ended up with a fantastic redesign that has really overhauled how we're able to communicate internally with our staff.

After getting off the ground and working with a couple of their different data analytics professionals, we've really been able to partner with them. I view them as an extension of our internal analytics team because they understand what we're trying to accomplish. They're able to convert our business lingo into the technical backend systems and help us understand how we can construct our data in a more efficient and effective manner to achieve those goals that we're really trying to get at when we're creating our visualizations and business intelligence reports.

We continue to work with them to deliver the data tables, views, and reports that we’re looking for. Our metrics are really around their timely turnaround and ability to deliver a quality product. They understand what we’re trying to achieve, and they’re able to turn around our requests in a timely manner. We see deliverables turned around within the week, so if we begin the process at the beginning of the week, we have what we’re looking for in the agile, iterative process by the end of the week. They always seem to come in on time and on budget.

How did Emergent Software perform from a project management standpoint?

The SharePoint team was really solid and did a fantastic job. They were very organized and used the same toolsets that we were using in the Microsoft stack, like Teams to collaborate, communicate, and exchange ideas. They were very prompt in making sure that deliverables and deadlines were identified and held to. We had weekly check-in meetings, and they started those by running down what had been done and what needed to be done.

Our data warehousing is a bit more fluid; they’re more of a partner that we work with on an as-needed basis, so it’s not necessarily specific to any project deliverables. We don’t have a project management perspective there, but they’re very qualified. 

In general, they’ve always been very responsive, and they provide affordable solutions for the things we’re looking for. We communicate primarily via email and video conferencing, as they’re a remote team. When we get to a point where a meeting or a conversation is necessary, we connect using Zoom.

What did you find most impressive about them?

I appreciate their attentiveness to our needs. I’d say Chris (General Manager) does a great job of trying to stay in communication with me on at least a quarterly basis; he reaches out to see how things are going. Their team is always professional and looking to make sure that we’re happy as a customer and getting what we need. If we have any questions, we can reach out to them at any time, and they’re willing to meet with us on our schedule and help us get through any challenges that we’re running into. I don’t feel like I’m being ignored or forgotten about; they give us the right amount of attention when we need it, and they check in to make sure that everything is moving along smoothly.

Are there any areas they could improve?

Nothing comes to mind immediately.

Any advice for potential customers?

Ask as many questions as possible, and throw out crazy ideas to them – they’re willing to look at whatever you have going on and try to devise solutions that meet you where you’re at. Everybody they’ve brought to the table has been more than qualified to do the work that we’re asking for, so just engage with them, keep open lines of communication, and reach out and ask questions when you have them. They will stop what they’re doing and answer your questions to make sure that you understand before they proceed, rather than just putting a lot of work into something and then hoping what they deliver at the end is what you’re looking for. They ensure their progress aligns with your expectations.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Dev for Medical Device Company

“Emergent Software’s speed and flexibility made them stand out.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 – Ongoing
Project summary: 

Emergent Software developed a web app for a medical device manufacturing and distribution company. The team built a library of marketing resources available offline for sales presentations. 

The Reviewer
 
201-500 Employees
 
Plymouth, Minnesota
Marketing & Comm. Manager, Medical Device Distributor
 
Verified
The Review
Feedback summary: 

The web app has received praise, both internally and externally, on its design and use as a sales tool. Emergent Software remains flexible and accommodating in the face of changes to the budget or timeline. The team provides high-quality services that fit the specific needs of the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the marketing and communications manager at a medical device manufacturing and distribution company. Specifically, I work in the sleep and respiratory care division. Our medical device is a vibrating vest our patients wear that allows them to expel mucus.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

We had just issued iPads to our sales team, who frequently made presentations in hospitals or other locations with poor reception. We were looking to create a way for the team to present sales materials without needing service.

SOLUTION

What was the scope of their involvement?

Emergent Software developed a web app for our sales team. The app is available offline to ensure that presentations can be made regardless of reception. Our sales team uses the external client-facing app to make sales pitches to hospitals or care providers.

Their team built an app that allows our sales team to build a presentation. The app contains a library of our sales materials and reps can add materials to a playlist. Our library contains 12 categories of marketing materials, which include videos, PDFs, and more. Emergent Software continues to add features and functionalities to the app.

What is the team composition?

I worked with a team of five at Emergent Software and had one main point of contact, which switched halfway through the project. There was presumably a team of people behind the scenes that I did not meet.

How did you come to work with Emergent Software?

I had a connection with an employee of Emergent Software. Additionally, one of my colleagues had used them while working at a different company and had a great experience.

How much have you invested with them?

We have invested $50,000.

What is the status of this engagement?

Our engagement with Emergent Software began in January 2019. While we were ready to launch in April, there was an internal delay and we did not launch until summer. Emergent Software continues to provide maintenance and support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The web app has been very well received among our audience. They’re very appreciative to have something on an iPad as opposed to a smaller screen. The web app is professional and works really well. We’ve had minimal errors or issues, but when they do arise, Emergent Software is quick to troubleshoot them. It’s a very welcome advance in our field.

One of our intentions was to reduce our internal printing costs. The web app has helped us reduce our spend on printing hardcopy literature. On top of that, when we close to launching the web app, I went out on maternity leave. They had to switch to a different group of people internally and were incredibly adaptable. 

How did Emergent Software perform from a project management standpoint?

Emergent Software is very organized, timely, and responsive. We primarily communicated through email, although we now use Smartsheet. They were willing to break down technical information for non-technical people. Their team made things easy to understand to help us make decisions.

We were under a very tight timeline and had been going back and forth on budget and schedule, but Emergent Software was flexible with us. They were willing to work with us as the project evolved.

What did you find most impressive about them?

Emergent Software’s speed and flexibility made them stand out.

Are there any areas they could improve?

No, nothing comes to mind. They did a great job with the changing of the guard as they transitioned us to another account manager.

Do you have any advice for potential customers?

Anyone doing this kind of project should go in with clear intentions and goals. If someone didn’t have those, Emergent Software is able to synthesize and distill information to help you get to that point.

5.0
Overall Score They’ve met and exceeded some of our expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were flexible as our timeline evolved and never failed to meet a deadline.
  • 5.0 Cost
    Value / within estimates
    They were a leader in value.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Software Development for Insurance Planning Company

“Their patience and ability to work through several different dynamics were both very impressive.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Emergent Software built a software solution for an insurance startup. Their work included an in-depth discovery phase where their team learned about the business and collected data to create a product to meet unique needs.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Owner, Income Protection Planning Company
 
Verified
The Review
Feedback summary: 

Now being beta tested, the product has received stellar feedback from advisors and clients. Emergent Software’s willingness to accept feedback, tackle a complex project, and adapt their project management style to meet needs is lining the partnership up to last for years to come.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a disability income protection planning organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Emergent Software?

There currently aren’t any financial planning tools to educate clients on this specific area of service and how important planning is for them. I saw this missing link because many professionals were struggling with this. I wanted a software development team to build a system that would meet this need.

SOLUTION

What was the scope of their involvement?

When I first brought in Emergent Software, the work was very exploratory because we were working on something that had never been done before. They quickly got themselves up to speed on what we were doing, taking the time to understand our business, vernacular, and needs. They took all of this information and data and restructured it into an analysis software that made sense with the amount of information we wanted to present to clients.

So far, they’ve used Highcharts to create graphic elements and template forms, formatting them to our needs and data.

What is the team composition?

I originally worked with two points of contact during the discovery phase of the project. Once we had direction, they passed the project off to two technical leads, who I’ve been working with most closely since.

How did you come to work with Emergent Software?

I did a Google search for local software development companies. Emergent Software was one of the first results, so I hopped on their website and really liked what I saw. I reached out and, after discussing the project with them, thought they had a good approach. They seemed ready to get down in the weeds and understood our project, so we trusted them right from the start. We didn’t even look at any other software companies after speaking with them.

What is the status of this engagement?

The work started in January 2018 and is ongoing. We intend for this to be a long-lasting partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still too early to give any metrics, but the initial feedback from clients and advisors on our demo has been phenomenal. The product seems very strong.  

How did Emergent Software perform from a project management standpoint?

Communication as a whole has been amazing. There were points where we needed to be communicating daily for the project to go as planned, and sometimes we only needed to communicate once a week. Emergent Software adapted themselves to our needs. They’re great at taking feedback and making tweaks along the way.

What did you find most impressive about them?

Their patience and ability to work through several different dynamics were both very impressive.

Are there any areas they could improve?

At first, it was somewhat difficult to sync up our business language with their technological vernacular. That comes with the territory, though, and they really took the time to understand what we needed.

Do you have any advice for potential customers?

Go into early meetings with a good feel for what you’re trying to communicate to them in terms of project goals. This way, they know how to best approach the project moving forward. That’s something we struggled with at first, and it was just because we didn’t communicate our ideas well enough initially.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Emergent Software, LLC
Status
Active
Jurisdiction of Formation
Minnesota
Id
814673700022
Date of Formation
Mar 2, 2015
Last updated
Apr 18, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
October 20, 2020