Andersen Inc.

About company

Company is a revolutionary skincare provider with science-based approach to skincare

Project overview

Andersen has provided development services to the manufacturer of skin-care products, whose revolutionary tool allows for conduct of a deep diagnosis of skin condition and related diseases with a further treatment routine.

Solutions

In close cooperation with Andersen analysts and engineers, the skin-care company has been able to develop an innovative range of personalized solutions that would significantly improve a patient’s skin condition within just 5-6 weeks of routine.

Results

• successful stabilization of the system
• launch of a customized online store for patients
• made integration with the third parties: online payments systems, deep redesign and functional expansion of the doctoral platform
• delivery tracking system, consumer reviews system
• made integration with CRM-system
• applied new library for admin panel

About company

A European chain of stores selling electronic appliances with a total area of 8,000 square meters in 750 locations across the continent.

Challenge

The company needed technical solutions to solve the following challenges: aggregation of the product and stock-level data from each location, gathering of customer feedback to improve the loyalty program, streamline of the recruitment process, and refresh of the software for self-service-terminals.

Solutions

• software that aggregates information of product and stock in all the company’s retail outlets for the online-store in real time;
• system of surveys and questionnaires, data from these surveys is combined with purchase history and search requests to create a more personalized experience;
• store content filling system, a coupon system, a dynamic website menu for ease of use;
• support of a so-called abandoned basket: if there are goods in a virtual basket and no activity, a user receives a notification about their incomplete purchase;
• software for self-service terminals with a user-friendly interface and a lesser amount of steps needed to make a purchase;
• online recruitment portal, where job-seekers can easily apply to current vacancies.

Results

• the integration of real-time stock availability into the online store increased online sales by 14% within the first 6 months;
• 20% of customers opt to use the refreshed self-service terminals, thus reducing the burden on in-store staff;
• take-up of the new and improved loyalty program increased by 17% within the first 3 months, and the questionnaires continue to generate actionable feedback;
• the new recruitment portal increased the number of applicants for each role by 40% and helped to create a database of potential candidates for future vacancies.

About company

An international banking group, the world's 8th largest bank by total assets, which currently operates in 77 countries.

Challenge

The customer needed a solution for legislation changes monitoring, which should be universal and user-configurable to be equally successful in countries with different legislation, mindsets, and living standards.

Solutions

• an application with AI and ML components, which is able to process all incoming documents at a fast speed;
• an ETL  module to instantly load provisions to the system, and the implemented algorithms automatically recognize useful information.
• a special computational platform in order to calculate and monitor dependencies, risks, etc.;
• electronic document flow, business-processes modeling and managing of them, management and synchronization of data.

Results

• toxic assets share is decreased by 7.3%;
• ROI of the project is estimated at 124%;
• the application is able to process a document of 500 pages within 2 minutes, while a person would spend no less than a week.

About company

Company is a Platform as a Service for direct selling companies.

Project overview

The developed platform is a large CRM system used in the field of direct selling of various goods and services. The system consists of numerous modules and is designed to automate business processes and improve the efficiency of employees and contractors of the company. The system allows the user to create an IT-solution that can be customized and adapted to their company and its needs. It can be a catalog, an order management system, an event adjuster, and other solutions that a client needs.

Solutions

The architecture implemented by our developers significantly speeded up, automated and simplified the work of the application for clients, as well as reduced costs, optimized the accounting of goods/orders/contractors and increased sales. The delivered product helped the customer increase its market share and attracting new clients. After the launch of the system, the customer satisfaction score reached 87%.

About company

Mercedes-Benz is a German vehicle brand known worldwide for its luxury vehicles. In 2018, Mercedes-Benz was the largest seller of premium vehicles in the world, having sold 2.31 million passenger cars.

Challenge

As the government of Moscow took a decision to remove all the car dealer’s showrooms from the city center, the company needed another way to maintain its brand presence in Moscow, where its potential customers concentrated most. The possible solution to the problem became the concept of Mercedes Me Café.

Solutions

• implementation of the concept in the form of an isolated software for Windows OS, with its own browser, social networks, email clients;
• introduction of the possibility to order meals and drinks, pay bills, interact with the multimedia marketing materials;
• development and integration of the AI-based system that suggests a user the most suitable car based on their appearance identification: age, sex, clothing style and color, hair color, mood, etc.;
• introduction of the possibility to play games, branded in the Mercedes-Benz style, on the touchscreens;
• implementation of other beautiful and interesting interactive elements that draw the visitors’ attention to the brand. 

Results

• almost 25% of the cafe visitors signed up for a test-drive of a Mercedes car suggested by AI;
• Mercedes Me Café in Moscow has become an effective instrument of attracting new clients, which led to the appearance of similar Cafés in Hamburg and Beijing;
• within the first six months, the number of Café visitors reached 70,000;
• the number of sold cars has grown by 6,000 per year.

About company

A global leader in information, analytics, and solutions for the major industries and markets that drive economies worldwide.

Challenge

One of the problems many engineering companies face is electronic components management: obsolescence, counterfeit products, and the risks of violating environmental laws continue to grow, which causes losses in profits. Another challenge is information search, as engineers waste up to 40% of their time searching for information. 

Solutions

• a database of over 500 million elements, which is regularly checked and supplemented;
• a platform that provides a single point of access to the most important information - the system includes an extensive library of more than 135 million documents;
• software is equipped with multi-language understanding, text understanding methods, context-sensitive help.

Results

• the platform has been implemented to more than 10,000 key customers in over 50 countries;
• the platform for searching and managing standards allows companies to reduce costs and the amount of time that engineers usually spend on research and design by 30%;
• in some companies, productivity increased from 30 minutes to 2 hours per day per one engineer, which is 600,000 US dollars annually in the form of savings per 40 engineers.

Company

Company is a global leader in providing a powerful data and technology platform for personalized development.

Project overview

Owing to the potential of blockchain technologies and AI, the resulting logistics IT platform enables shippers to automate monotonous workflows, optimize business processes, detect bottlenecks, and identify logistics process challenges. On top of that, end-users can monitor and overview shipment activities in real-time.

Andersen’s team played two roles while working on the IT tool. On the one hand, the customer wanted to make the system more stable and user-friendly. Thus, they needed to expand their development team and get access to our IT talent pool possessing solid expertise in the field of blockchain. On the other hand, the customer lacked testing procedures and policies. As a result, the customer had to deal with multiple bugs and defects. Andersen’s team helped the customer to set up QA processes.

Solutions

While working on that IT project, Andersen's team focused on designing and building a clean and user-friendly API as well as a range of robust, scalable, and high-performing enterprise-grade microservices. Another development task was all about applying cutting-edge P2P protocols to deliver a safe and decentralized solution.

As for the testing process, such procedures were set up from scratch. Our QA experts successfully designed a testing strategy, built a traceability matrix, and introduced a test reporting process.

Company

Client is a company that provides innovative business networking solutions.

Project overview

Our customer is a company engaged in managing business events. The company’s activity caters for thorough organization and optimization of every single aspect and hence requires software that would automate the business processes, as well as store and edit all the necessary information. Also, there was a need for a software solution to manage the customer’s extensive client base. The development of this solution was entrusted to the Andersen team.

Solutions

• We established the QA process and normalized the communication between Dev and QA teams
• The application was covered with test documentation
• We made Andersen’s pool of real devices available for testing
• We automated testing process and implemented a script that automatically creates bugs from failed tests

Results

• Effective early time testing reduced risks of producing defects
• Over 90% test coverage of the application
• We set up continuous testing with nightly runs of regression tests
• Positive feedback from end users

About company

The company is engaged in producing solutions for automating labor-intensive payroll accounting and HR-management processes.

Challenge

International companies face difficulties in personnel management and payroll accounting in accordance with the regulations of each particular country, spending a lot of money on various software and corresponding specialists. 

Solutions

• a single software solution consists of several interconnected modules, besides, we created a mobile app where the most commonly used functionality is available;
• HR-module with well-structured information about employees, different documents and notification templates, with a possibility of monitoring KPIs;
• payroll accounting and data analyzing module that allows changing parameters for the payroll, monitor the amount of social contributions paid from salaries, view the dynamics of payments, assign additional payment or exclude a day from the payment in just one click.

Results

• after 6 months from release project ROI is above 130%;
• payroll accounting speed optimized and it’s 64% faster now;
• the cost for the accounting department and HR-specialists is reduced by 20%;
• the solution can support 20,000 users at a time and perform up to 1,000 accounts per minute.

About company

A European company with a simple but innovative approach to car rental.

Challenge

The task was to build a car rental system capable of all the functionality common for other such systems with two conditions: the system should be keyless and highly intuitive.

Solutions

• a car rental platform consisting of a web admin part and a cross-platform mobile application that allows clients to rent a car for a certain time, book a car in advance, choose a car by several parameters such as class, cost, size, fuel, location, etc.;
• the use is simple: a user installs the application, registers, adds their ID and driving license information, finds the closest location to pick up a suitable car. Once the car is chosen the user receives a key-password which allows them to open the vehicle via Bluetooth;
• the application will help the user to find the closest and therefore most convenient place to park the car after finishing the trip. Payment is processed post factum.

Results

• the system positively stands out from the huge amount of similar products;
• the possibility to choose a car by class, cost, size, fuel, location, etc. increased the number of clients;
• the implemented car door lock system provided additional protection from the car thefts.

About company

The FTI Group is a German travel group. The parent company FTI Touristik GmbH, based in Munich, operates and has around 90 subsidiaries worldwide. The group employs 12,000 staff worldwide and is the fourth largest tour operator in Europe.

Challenge

Improvement and optimization of the language school website, voucher implementation, redevelopment of the official website modules, and development of a cross-platform mobile application for more convenient usage.

Solutions

On the backend, most of the development was on TYPO3, which is a well-known German CMS. Frontend was Vue.js and Node.js. A lot was done using PHP. Also, we provided some design services like UI/UX specialists.

Results

Andersen has delivered four subprojects to the customer, and all of them have already produced positive results. Leading to an increase in customer loyalty and 16% of new clients. The work on the language and the main website’s performances has significantly increased the traffic. Switching to a new email provider resulted in significant cost savings. The new mobile application and voucher implementation ensured the convenience of the company’s services. 

About company

A software solution provider that helps to improve patient care at various healthcare facilities through their EHR product suite.

Challenge

The customer’s company was interested in making improvements to its electronic health record system for clinics - a web-based version of their existing EHR-system, an electronic medication administration record system to minimize the risk of prescribing conflicting drugs or treatments, and an electronic document management system.

Solutions

• a web-based version of the existing EHR-system that contain a patient’s medical history, diagnoses, medications, treatment plans, immunization dates, and test results;
• an electronic medication administration record (eMAR) system to minimize the risk of prescribing conflicting drugs or treatments and created an electronic document management system (DMS) for organizing and storing different kinds of medical documents.

Results

• the solution optimized the work of the staff and significantly increased their KPI (+49%);
• with the help of the integrated systems, the customer’s company managed to increase the quality of its medical services, which resulted in an increase in customer loyalty and attraction of new clients (+14%)

About company

The customer, Emfit, is a manufacturer of devices for contactless tracking and measurement of vital health parameters.

Challenge

Before approaching Andersen, the company developed some portions of the app. The resulting solution, however, functioned incorrectly. The customer also lacked the capabilities to manage the system. Along with that, it was necessary to automate the solution based on user requests.

Solutions

• an IoT tool functioning on a ballistocardiography basis was developed;
• the tool connects with ferroelectric sensors to obtain a graphical representation of a human body's repetitive movements;
• this way, it collects a wide range of health data;
• medical personnel is immediately notified in case of emergency;
• sleep statistics are analyzed based on the data collected.

Results

• proper assessment of heart muscle recovery levels is ensured;
• the resulting API can be used for academic research;
• patient indicators are recorded seamlessly and remotely;
• 89% user satisfaction rate;
• 20% increase in data accuracy.

Project overview

The project's objective was to create a platform of the highest possible quality and capable of matching the requirements of a wide network of shippers, suppliers, retailers, cargo recipients, and carriers. To resolve this IT challenge successfully, the customer approached Andersen as a partner with an extensive track record and industry-specific expertise to augment its in-house software development team.

Solutions

In close collaboration with the customer, Andersen successfully accomplished its ambitious mission. We helped them to digitize their logistics business via modern solutions made easily available for multiple end-users. We also contributed to optimizing the platform performance and extending its functionality

Our team has been involved in the development of several solutions. One of them was a platform for Time Slot Management via which 23 million time slots are booked every year. On top of that, it can optimize the efficiency of warehouse functions as well as significantly reduce the waiting time for trucks.

A lot of work was dedicated to the back-end software development portion. The purpose of those activities was to ensure projects' real-time visibility and effective functioning of the customer's hybrid mobile apps. Further, Andersen was entrusted with ensuring security, authentication, SSO, and authorization.

Our cross-functional team also assisted with creating a reporting system (the latter stores documents in a centralized fashion and links them directly to the relevant transportation units) and a freight bid management platform.

UX-research

Having gathered the requirements for the product from the customer, we started a thorough investigation of the stores, the goods of which would be compared in the future app. Particularly, we focused on the assortment of goods, their prices, deals, and discounts. In addition, we studied consumer reviews on both stores to figure out the direction we should follow.

UI-system

When creating a user interface, we followed the principles of minimalism, simplicity, and attractiveness. Practically, it all was about the following direction: minimalism in colors, buttons, and icons, simple and intuitive navigation, and the use of delicious-looking food images.

About company

World-leading British-German tourism and travel company. 

Project overview

Intending to make client services more user-friendly, our team developed four effective projects from scratch and assisted in improving the service for transforming data obtained from various resources. In addition, we provided advice on design engineering, which helped to significantly increase the conversion rate on the customer's website. Andersen’s design team paid particular attention to intuitive navigation, simple controls, and the user-friendly look and feel of the projects delivered.

Solutions

Andresen provided multitasking specialists who assisted in the development of internal projects, working in several directions at once. The provided solutions allowed the customer's employees to interact with the company's database faster, manage content, and quickly reply to market needs. In addition to these tech issues, the resulting solutions are notable for their convenient, optimized, and streamlined UI/UX. As an outcome, the end-users now feel more engaged, satisfied, and effective at work.

Challenges

• Increased risk of missing a defect into production due to the absence of testing.

• Support of the app on various iOS and Android devices without crashes.

• Due to the lack of internal expertise the customer required Andersen’s assistance in automating the QA processes for iOS and Android development.

Solutions

• Introduced a QA team of Senior QA specialists into the client's project to set up the testing process and activities for defects prevention to production. QA workflow was included in the SDLC process, tuned communication between Dev & QA teams.

• The testing was carried out on every required device (iOS and Android). All features were covered with test documentation. We have set up and are keeping the knowledge base in Confluence up to date.

• Set up automation testing process, configured TestRail integration with CI system and Jira for a clear vision of test coverage of every feature.

Project results

• Decreased risks of missing defects to production through set up testing process by 90%.

• Prevented the app from crashes by increasing the testing coverage with a pull of iOS and Android devices.

• Reduced the time needed for regression testing of the app by 5 times through introducing automation testing.

About company

TaskDent is a Texas based dental care provider dealing with large volumes of medical and business data. The CEO has reached out to Andersen for a reliable solution needed to securely store sensitive records that would be instantly accessible from any business location.

Originally, TaskDent used spreadsheets to keep its dental and business records. However, there was simply too much heterogeneous data that could not be handled and effectively processed this way.

Project details

An advanced monitoring dashboard with a user-friendly interface to provide all-in-one platform, accurate, and timely tracking of healthcare business numbers. The platform is capable of receiving and arranging data from all of its industry-specific data sources and websites, and provides for effective management of accounts, revenues, expenses etc. Andersen’s task was to ensure that the solution is able to obtain, store, process, and provide easy and HIPAA compliant access to multi-faceted data. The number of data points is plenty, encomassing physicians and their performance, patient medical records, healthcare facilities and their incomes, expenditures, etc.

App functionality

• Keeping track of income, expenses and overall financial status ensured by up-to-date metrics and analytics algorithms

• User profiles and accessibility rights defined by admins only

• Intelligent structure of calculations and charts based on the uploaded numbers

• Convenient data input - manual or automated upload - and reports generation based on this data

• Assignment of Daily and monthly tasks to prevent any discrepancies

• Increased scalability as well as simpler intergrations and migration due to the AWS-based data

UX-research

Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.

UI-system

When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.

Project overview

Andersen was approached by a company operating in the energy sector. This large-scale business runs 45 subsidiaries and four affiliated firms with 3,500 employees. The chief goal of the company is to transmit and distribute electricity. It is not an exaggeration to say that 50% of electricity produced globally is managed via the company's products, services, and facilities.

Namely, the customer helps its clients — i.e., energy producers, public and industrial grid operators, and transformer manufacturers — with smart solutions and tools to control load flow and power quality for a seamless power supply. The range of products includes on-load and de-energized tap-changers, innovative sensors, automation technology and analytics tools, and digital solutions.

Andersen was entrusted with building a data management and processing system to support the customer's global operations.

App functionality

The result of Andersen's effort can be described as an enterprise-grade application collecting data from electrical transformers and generating reports based on it. With this solution at their disposal, the customer's employees can quickly obtain graphs and tables covering the risks of transformer component failures, as well as recommendations based on those risks.

The tool built by Andersen is, in particular, notable for its ability to work with images. It can upload, download, delete, rotate, drag, drop, and add them to reports. As for the range of available file formats, the tool offers PDF, CSV, and XLSX files.

Finally, this solution displays all data-generation transformers on the map and can function offline thanks to a special library that synchronizes the database and IndexedDB data.

Project overview
Andersen was approached by a woodworking company. The company was determined to keep up with the latest industry trends and follow the best practices to be as globally competitive as possible. Therefore, they made the decision to build reliable fleet management software (FMS). With it at their disposal, they intended to fully automate their document circulation processes and significantly simplify their overall workflows.

About the project
When Andersen was contacted by the company, they already had the initial version of the logistics management solution built. That IT platform was developed by their in-house tech team and subsequently refined by a third-party vendor.
However, the first version failed to attain the goals set. The customer was still facing numerous challenges generated by the platform's performance and extensibility. As an outcome, endless time-consuming operations and the high costs of implementing features made it clear that the business needs a brand-new app to improve usability and ensure a personalized UX.
We were entrusted with becoming the customer's strategic partner and assisting them with the reinvention of their plans and product. Owing to our deep expertise in mobile and SaaS AWS LaaS-based development – as well as in DevOps consulting services – Andersen turned out to be a perfect match to develop an Android mobile app and cloud-based middleware.

Project results
Andersen made the quickest possible progress to implement the solution and let our collaboration with the customer gain steam. Thus, we swiftly deployed the required cloud-based system and transferred several mission-critical services to it. As an result, the customer company has found itself in the right position to run the functionalities in the full production mode.

Overall, the improvements that Andersen delivered have increased client satisfaction rates and boosted the customer's competitive edge.