Andersen Inc.

BACKGROUND

Please describe your company and position.

I am the Services, Portals & Applications Manager of Dustin

Describe what your company does in a single sentence.

Focus on selling hardware, software, services and solutions to a wide range of B2B customers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Continous development of an IT service portal for customers

SOLUTION

How did you find Andersen Inc.?

Dustin acquired a company already using Andersen Inc

Why did you select Andersen Inc. over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Andersen Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed a web portal called Skyportal where Dustin's service customers can visualize and maintain their services in different service modules.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finalized new development of a module, feature or replacing old legacy code with new code.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional project managers who are always transparent and ensure that the team from Andersen is efficient and does what is requested and at the same time is proactive and takes own initiatives.

What was your primary form of communication with Andersen Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

They have excellent skills in full stack and frontend development and are productive and very easy to work with. Everything is smooth and easy within an area where competence can be hard to find in Nordics and Benelux.

Are there any areas for improvement or something Andersen Inc. could have done differently?

If we have identified improvements in the way we work and collaborate, Andersen is always quick to respond and adapt.

BACKGROUND

Please describe your company and position.

I am the Managing Director of i22 Digitalagentur GmbH

Describe what your company does in a single sentence.

We deliver and maintain business solutions for digital commerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

Support our developer teams

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• High ratings
• Good value for cost

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Since we started to work with Andersen, we found that everything went exactly as was promised and expected by us. The process of finding and integrating colleagues is smooth and effortless, - except for 2 exceptions - Andersen could always right away deliver the quality in software engineering that we needed. Personally I have to add that all the Andersen’s colleagues that we worked with are extremely professional and also always persons that is fun to work with. 

Overall service at Andersen is very good: The contact persons are always there to help when questions occur, we appreciate the regular updates and even accounting is working just fine. Also having used the trial periods with some of the new colleagues helped a lot. If there is anything that could be improved in the future I would recommend setting up an online self-service portal to help keep track of agreements, SOWs, working hours and invoices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

RATING (1-5; 5 being the best): 

• Scheduling - ON TIME / DEADLINES: 5 
• Cost - VALUE / WITHIN ESTIMATES: 4 
• Quality - SERVICE & DELIVERABLES: 5 
• NPS - WILLING TO REFER: 5 
• Overall satisfaction: 5

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Andersen was always able to bring in results in time and budget. They responded always on short notice.

What was your primary form of communication with Andersen Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Andersen can be very proud of its employees. They were very competent and helpful and always brought a positive spirit to the projects.

Are there any areas for improvement or something Andersen Inc. could have done differently?

-

BACKGROUND

Please describe your company and position.

I am a team lead at ZDF Digital

Describe what your company does in a single sentence.

Content, Technology, Innovation (Media Sector)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Support with development
• in the future: QS/QA support
• in the future: UX/UI support (possibly)

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Conception and development of BPMN process definitions for VIO, including the Programming of necessary "Java delegates" for flowable/activiti.
• Conception and development of integration components for connected third-party third-party systems as OSGI bundles according to the VIO development schema. This also includes the implementation of the APIs of third-party systems or, if required, the development of adapter adapter applications.
• Development of unit and integration tests for processes and maintenance of the Maven projects and Git repositories. 
• Optimization of existing build and deployment processes. 
• Documentation of the services provided in Jira and Confluence 
• Communication, exchange and advice with project management, consulting, operations 
• (Further) development of the Media Asset Management System
• Development, extension and customization of Camunda Worker Microservices 
• Continuous improvement process through update(s) of the underlying technologies 
• DevOps of the systems on AWS
• Asana task integration
• Standardization of certain components
• Implementation of the Codemill designs 
• Development of the Outgests module & improvement of the Ingests module 
• Refactoring of certain code components
• Development of complex logics 
• (Further) development of rights-in (incl. catalog) and rights-out management 
• Development of the synchronization service - Continuous improvement process through update(s) of the underlying technologies
• Design of the rights-out modules 
• Integrate user feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• satisfied customer 
• high ticket output 
• high feature output 
• good team integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and to our needs.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• very communicative
• fast response time 
• highly skilled 
• fast onboarding

Are there any areas for improvement or something Andersen Inc. could have done differently?

- personal meetings would be great (including team members)

BACKGROUND

Please describe your company and position.

I am the Founder of a real estate company

Describe what your company does in a single sentence.

Crowdsourced real estate database

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Build the project to MVP stage
• Continue support after MVP

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project was to first understand the founder's vision for the project and thoroughly create a roadmap for developing it, along with analyzing all user stories. The second step was to design the visuals to iron out how the user experience would be designed while simultaneously designing the back-end architecture of the database. 

The third step was live implementation and incrementally creating each fully functioning feature until the MVP was ready. Finally, the project has transitioned to maintenance of the current systems while simultaneously adding new features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Development and implementation of the platform as designed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I've been thoroughly impressed by the Andersen team's project management abilities. Even though we're not geographically near each other, the team works very effectively.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to assemble and manage such a fantastic team from across a wide geographic area.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Keep up the great work!

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of a gps, navigation & gis company

Describe what your company does in a single sentence.

Ride-hailing where price is proposed by passengers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Launch new vertical in the company
• Scale it to all counties in the region

SOLUTION

How did you find Andersen Inc.?

Referral

Why did you select Andersen Inc. over others?

Good value for cost

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Launch two new products in ride-hailing 
• Both related to financial products 
• Both includes front-end development and back-end with integrations to partners 
• Full cycle of implementation is covered from architecture and development to testing and analytics set-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launch of the first product took only 6 weeks 
• Initial metrics are 6x higher than was expected in the business plan 
• Team capacity grew 2x for 3 months of work 
• Team performance helped business team to align on strategic partnership with main product partner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Team is outperforming expectations 
• Delivery time is always as expected 
• The team is highly flexible and responsive to any business need in no time.
• Team has a great culture-fit and is great complement to a business team

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to be flexible to all appeared business need and desire to be customer centric at all time

Are there any areas for improvement or something Andersen Inc. could have done differently?

Develop more transparent processes of managing the team eg vacations, review etc

BACKGROUND

Please describe your company and position.

I am the Key Account Manager - Fire Engineering of Akzo Nobel

Describe what your company does in a single sentence.

Coatings manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Develop estimation software for intumescent passive fire protection coatings

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver a series of defined work packages to improve an existing web application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sign-off on pre-defined work packages deployed to the web application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been invariably excellent. Some work packages were not delivered on time for various reasons, but mainly due to complexity of the work request. Their response to urgent items requiring attention has been excellent throughout.

What was your primary form of communication with Andersen Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication level and impeccable standard of English language spoken was the immediate impression made by their team. This was also reflected in the standard of their work and ability to absorb and understand quite complex business requirements for the web application being developed.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Better communication of the reasons for the delays during the work package at the end of 2022, but this was addressed a fed back to the team at the time. The process and performance has noticeably improved since that time.

BACKGROUND

Please describe your company and position.

I am the Managing Director of RenalWorks Pte Ltd

Describe what your company does in a single sentence.

We develop cloud-based dialysis patient and clinic management software for the global dialysis industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• To develop the dialysis industry's first accessible, scalable and regulatory compliant cloud-based platform

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

23

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work: 

• Andersen team was approached with a request to create an ISO 13485 certified EMR system for managing haemodialysis procedures for patients with kidney diseases in Dialysis centres. 
• The system is aimed to store the information about the patient's clinical condition and issues, haemodialysis procedures, prescriptions, and medications needed for providing healthcare services. 
• To provide us with a more user-friendly UI for their daily administrative and care delivery activities. 
• Acting as a Critical supplier on this project, Andersen’s compliance team has assisted with successfully passing the ISO 13485 audit and certification as well as have consulted on other compliance guidance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have regular sprints, reviews, and product demonstrations, as well as successfully passing our ISO13485 audit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

to be completed

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

to be completed

Are there any areas for improvement or something Andersen Inc. could have done differently?

n.a.

BACKGROUND

Please describe your company and position.

I am a Scrum Master at DECTA

Describe what your company does in a single sentence.

Payments and payment infrastructure

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• to support with additional scope of work and deliver results faster

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Great culture fit
• Good value for cost

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On a regular basis our team needs additional high-level of IT support. Their team has proven fantastic job at supporting challenging projects and delivering high level results

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Product quality increase, stakeholder feedback, enhanced employee engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The integration of employees from Andersen into our team has been instrumental in expanding our capabilities and taking on additional scope. Their expertise and experience have added immense value to our project, enabling us to tackle new challenges and deliver outstanding results.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The collaboration between our existing team members and the Andersen employees has been seamless and synergistic. They have quickly integrated into our work culture, bringing fresh insights and innovative ideas that have sparked creativity and problem-solving.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Highly suggest to offer English courses for some of the employees. Due to language barriers, some of the processes are slower than it should be

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for the automation team at Spiromatic, an automation company. We build software automation for the storage distribution of raw ingredients, mostly in industrial bakeries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andersen Inc.?

We needed Andersen’s help with custom software development. We automate the entire installations we build for our customers, and these installations are done on a project basis. This means that every installation is different for every customer but uses the same components.

These automation solutions need standard software to support them, but the software needs to be customized according to every project. Although our in-house automation engineers do the customization, we rely on Andersen to help us develop the standard software.

SOLUTION

What was the scope of their involvement?

Andersen helps us develop automation solutions for our customers — they’ve worked with us on different projects. We work together daily, so our team is basically 50% of Andersen’s resources and 50% of internal resources. Whenever we finish one project, we move on to the next one. Although each project has different features and functionality, we keep the same team.

The software that we customize alongside Andersen for these projects is an ingredient-handling system. This system helps users manage the ingredients needed in a bakery, such as flour, water, yeast, and sugar. Additionally, it helps them manage recipes that the equipment leverages to produce dough for different products, like bread or pizza.

In addition to ingredient and recipe management, this system allows for making production orders for batches of dough. The production planning is then sent automatically through open platform communication interfaces to the programable logic controllers that operate the machines at the bakery.

Andersen has collaborated with us on developing all parts of the entire system, from setting the materials and recipes to planning the production orders. On top of that, when production orders are executed in the bakery, we capture a lot of data for traceability purposes.

In the food industry, we need to be able to trace back the process for a certain end product and the ingredients used. With this traceability feature, we capture a lot of data from the production process. Then, we put it in a database and produce reports based on that information.

Moreover, Andersen is entirely in charge of our testing automation; that’s something they do by themselves. As for the technology stack, we’ve used .NET Core and an SQL Database. We also have an Angular, web-based UI on which Andersen is also heavily working.

What is the team composition?

We’ve been working with three teammates from Andersen over the last two years, who work with us full-time. We initially started working with one person, but the team has grown over time.

How did you come to work with Andersen Inc.?

Although I don’t recall exactly how we met them, I believe that they presented themselves to us. At the time, finding software engineers wasn’t easy, so we took the opportunity. However, we started carefully by hiring only one engineer from their team. Over time, we got used to working with external resources, so we kept growing the team.

How much have you invested in them?

We spent around €30,000 (approximately $33,000 USD), so we’ve spent close to €500,000 (approximately $542,000 USD) thus far.

What is the status of this engagement?

We started working together in September 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the best success metrics for working with Andersen is that I’ve never had to go back to them to get a refund or have a discussion with them regarding quality issues. Although we had some challenges in the first year, we’ve never had quality issues since then, which is great.

How did Andersen Inc. perform from a project management standpoint?

We work on a sprint-cycle basis with Andersen all the time, and their developers have become friends with our developers over time, so it doesn’t feel like we’re outsourcing anymore. We’re in charge of the project management ourselves, and Andersen’s resources almost always deliver good quality products on time. 

As for communication, we use Azure DevOps. We communicate in English, and aside from one teammate from Andersen who had some difficulties communicating in English, we’ve had no issues with our communication.

What did you find most impressive about them?

Andersen is very proactive. If one of their team members needs some training, I don’t even have to mention it; they notice that and make sure that they get the appropriate training. Additionally, We’ve worked with other consultancy companies, and we’ve seen a big difference in working with Andersen. Other companies treat the people they outsource as if they were numbers. However, I don’t have that feeling about Andersen. They care about their people, which is good.

Are there any areas they could improve?

During the first year, we had some issues working with Andersen. They were a bit pushy at trying to incorporate a project manager from their team, and it took us some time to make them understand that that wasn’t how we wanted to work.

Ultimately, Andersen accepted our decision, and we started collaborating very well — all we needed was to get to know how to work together. Now, they’re like a part of our team.

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of (a/an) Financial services

Describe what your company does in a single sentence.

We are a digital platform leading a new era of private equity investing. We enable the world's most engaged investor community to access expert knowledge and bite-sized, private equity investments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Company has extensive talent pool and can provide the right candidates on short notice
• Provides constant improvement of engineering knowledge based on feedback
• Ensure that rates are acceptable compare to other vendors

SOLUTION

How did you find Andersen Inc.?

Referral

Why did you select Andersen Inc. over others?

• Close to my geographic location
• Good value for cost
• Referred to me

What was the size of Andersen Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All engineers are fully involved in the software development lifecycle and are responsible for delivering a high-quality product, development a new features and maintaining an old functionality. They are part of scrum teams and together with their team members are working on achieving company goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High quality product
• Achieving team goals
• Taking ownership of key projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All developers are members of different teams in our Engineering department. They take the initiative in their daily team activities, always supportive, open to challenges and feedback, willing to improve and constantly growing as professionals. We can entrust almost any task and be sure of a good result. They are hard working, not scary to work on various complex tickets and take ownership of key features on our application.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

There are several things I am very happy about working together with Andersen: first of all it's a talented engineers and also great account managers. The customer is very important to them. They follow the process, provide constant feedback and updates, also takes requirements and requests very seriously. We have timely communication, there are no surprises. And this is reflected in the fact that we have been working with them for over a year and a half so far.

Are there any areas for improvement or something Andersen Inc. could have done differently?

So far, there has been nothing from my side that I have wanted to highlight