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Andersen is a company with 3400+ developers, QA engineers, business analysts, and other software development professionals. We've been on the market for over a decade already and today represent a large and mature organization, which meets the highest standards and excels as an advancing and reliable business. Since 2007, we have cooperated with globally-known companies, delivering complex projects and gaining immense experience we can apply to your IT initiatives. Our processes are well established and make it possible to start a new project within as little as 10-15 days.
We would be happy to help you achieve the best possible IT outcomes which would meet your business needs, share our expertise tested by the world's top corporations and our passion for excellence.
Large enterprises and SMEs choose Andersen, relying on 100+ positive and confirmed references from all over the world, a vast number of diverse resources, a complete internal quality control system, and our deep business domain expertise:
- Financial services: our dedicated specialists help financial companies automate their business flows and implement innovative software systems in FinTech, Banking, Investment, and Insurance.
- Logistics: our in-house IT specialists have tailored their expertise in logistics and supply chain, and are willing to contribute to your custom-made order, transport, warehouse, or inventory software.
- Healthcare: our IT professionals help create and improve various EHR/EMR, TeleHealth, remote patient monitoring, and other health information management systems to ensure a seamless patient experience and exact accuracy.
Andersen's IT talent pool is made up of skilled and experienced industry experts. Most of them have taken part in large enterprise software development projects such as Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more.
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Logistics Portal for Spatial Web Protocol Company
the project
"The team is very professional, everything is clearly documented, and the quality of the work produced is outstanding."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
VERSES is creating the protocols for the next generation of the web, connecting people, places, and things. Our Spatial Web Protocols are universal and open standards for the next generation of the web that connects people, places, things, and currencies into a single, digital network - The Spatial Web.
For what projects/services did your company hire Andersen, and what were your goals?
We hired Andersen for redesigning the user portal for one of our Spatial Web Apps in the logistics sector.
How did you select this vendor and what were the deciding factors?
We researched dev shops online and shortlisted a few. After speaking with the team at Andersen, we selected this vendor based on their previous designs, which looked outstanding.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Deliverables: new wireframes & designs, build re-usable components, add charts and metrics tables.
How many people from the vendor's team worked with you, and what were their positions?
We hired one Project Manager, 2 Frontend Developers, 1 Solutions Architect, 1 Business Architect, and 1 Designer.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Better user experience (we received great feedback from our clients), some of the portal components were re-used in other projects, increase efficiency and resilience.
Describe their project management style, including communication tools and timeliness.
Weekly dev review and management meetings; in constant communication on Slack; multiple tracking and release notes regularly provided to us.
What did you find most impressive or unique about this company?
The team is very professional, everything is clearly documented (business requirements, vision, scope, deliverables, progress), and the quality of the work produced is outstanding.
Are there any areas for improvement or something they could have done differently?
The process for approving user stories can be improved upon and made simpler.
Focus
Portfolio
Samsung, Johnson & Johnson, GlobePayroll, Siemens, Ryanair, Media Markt, TUI, Marvel, IHS Markit, BNP Paribas, FTI, Parabellum, S&P Global, T-Systems, Universkin, Exigo and more

Medical Solution for a Skincare Provider
About company
Company is a revolutionary skincare provider with science-based approach to skincare
Project overview
Andersen has provided development services to the manufacturer of skin-care products, whose revolutionary tool allows for conduct of a deep diagnosis of skin condition and related diseases with a further treatment routine.
Solutions
In close cooperation with Andersen analysts and engineers, the skin-care company has been able to develop an innovative range of personalized solutions that would significantly improve a patient’s skin condition within just 5-6 weeks of routine.
Results
- successful stabilization of the system
- launch of a customized online store for patients
- made integration with the third parties: online payments systems, deep redesign and functional expansion of the doctoral platform
- delivery tracking system, consumer reviews system
- made integration with CRM-system
- applied new library for admin panel

Retail-Specific Set of IT Tools for a Wholesaler
About company
A European chain of stores selling electronic appliances with a total area of 8,000 square meters in 750 locations across the continent.
Challenge
The company needed technical solutions to solve the following challenges: aggregation of the product and stock-level data from each location, gathering of customer feedback to improve the loyalty program, streamline of the recruitment process, and refresh of the software for self-service-terminals.
Solutions
- software that aggregates information of product and stock in all the company’s retail outlets for the online-store in real time;
- system of surveys and questionnaires, data from these surveys is combined with purchase history and search requests to create a more personalized experience;
- store content filling system, a coupon system, a dynamic website menu for ease of use;
- support of a so-called abandoned basket: if there are goods in a virtual basket and no activity, a user receives a notification about their incomplete purchase;
- software for self-service terminals with a user-friendly interface and a lesser amount of steps needed to make a purchase;
- online recruitment portal, where job-seekers can easily apply to current vacancies.
Results
- the integration of real-time stock availability into the online store increased online sales by 14% within the first 6 months;
- 20% of customers opt to use the refreshed self-service terminals, thus reducing the burden on in-store staff;
- take-up of the new and improved loyalty program increased by 17% within the first 3 months, and the questionnaires continue to generate actionable feedback;
- the new recruitment portal increased the number of applicants for each role by 40% and helped to create a database of potential candidates for future vacancies.

Software for Monitoring over Legislation Changes
About company
An international banking group, the world's 8th largest bank by total assets, which currently operates in 77 countries.
Challenge
The customer needed a solution for legislation changes monitoring, which should be universal and user-configurable to be equally successful in countries with different legislation, mindsets, and living standards.
Solutions
- an application with AI and ML components, which is able to process all incoming documents at a fast speed;
- an ETL module to instantly load provisions to the system, and the implemented algorithms automatically recognize useful information.
- a special computational platform in order to calculate and monitor dependencies, risks, etc.;
- electronic document flow, business-processes modeling and managing of them, management and synchronization of data.
Results
- toxic assets share is decreased by 7.3%;
- ROI of the project is estimated at 124%;
- the application is able to process a document of 500 pages within 2 minutes, while a person would spend no less than a week.

All-in-One CRM System to Manage E-Sales Operations
About company
Company is a Platform as a Service for direct selling companies.
Project overview
The developed platform is a large CRM system used in the field of direct selling of various goods and services. The system consists of numerous modules and is designed to automate business processes and improve the efficiency of employees and contractors of the company. The system allows the user to create an IT-solution that can be customized and adapted to their company and its needs. It can be a catalog, an order management system, an event adjuster, and other solutions that a client needs.
Solutions
The architecture implemented by our developers significantly speeded up, automated and simplified the work of the application for clients, as well as reduced costs, optimized the accounting of goods/orders/contractors and increased sales. The delivered product helped the customer increase its market share and attracting new clients. After the launch of the system, the customer satisfaction score reached 87%.

IT solutions for Mercedes-Benz Cafe
About company
Mercedes-Benz is a German vehicle brand known worldwide for its luxury vehicles. In 2018, Mercedes-Benz was the largest seller of premium vehicles in the world, having sold 2.31 million passenger cars.
Challenge
As the government of Moscow took a decision to remove all the car dealer’s showrooms from the city center, the company needed another way to maintain its brand presence in Moscow, where its potential customers concentrated most. The possible solution to the problem became the concept of Mercedes Me Café.
Solutions
- implementation of the concept in the form of an isolated software for Windows OS, with its own browser, social networks, email clients;
- introduction of the possibility to order meals and drinks, pay bills, interact with the multimedia marketing materials;
- development and integration of the AI-based system that suggests a user the most suitable car based on their appearance identification: age, sex, clothing style and color, hair color, mood, etc.;
- introduction of the possibility to play games, branded in the Mercedes-Benz style, on the touchscreens;
- implementation of other beautiful and interesting interactive elements that draw the visitors’ attention to the brand.
Results
- almost 25% of the cafe visitors signed up for a test-drive of a Mercedes car suggested by AI;
- Mercedes Me Café in Moscow has become an effective instrument of attracting new clients, which led to the appearance of similar Cafés in Hamburg and Beijing;
- within the first six months, the number of Café visitors reached 70,000;
- the number of sold cars has grown by 6,000 per year.

Management and Search for Standards Platform
About company
A global leader in information, analytics, and solutions for the major industries and markets that drive economies worldwide.
Challenge
One of the problems many engineering companies face is electronic components management: obsolescence, counterfeit products, and the risks of violating environmental laws continue to grow, which causes losses in profits. Another challenge is information search, as engineers waste up to 40% of their time searching for information.
Solutions
- a database of over 500 million elements, which is regularly checked and supplemented;
- a platform that provides a single point of access to the most important information - the system includes an extensive library of more than 135 million documents;
- software is equipped with multi-language understanding, text understanding methods, context-sensitive help.
Results
- the platform has been implemented to more than 10,000 key customers in over 50 countries;
- the platform for searching and managing standards allows companies to reduce costs and the amount of time that engineers usually spend on research and design by 30%;
- in some companies, productivity increased from 30 minutes to 2 hours per day per one engineer, which is 600,000 US dollars annually in the form of savings per 40 engineers.

Logistics Blockchain-Based Platform
Company
Company is a global leader in providing a powerful data and technology platform for personalized development.
Project overview
Owing to the potential of blockchain technologies and AI, the resulting logistics IT platform enables shippers to automate monotonous workflows, optimize business processes, detect bottlenecks, and identify logistics process challenges. On top of that, end-users can monitor and overview shipment activities in real-time.
Andersen’s team played two roles while working on the IT tool. On the one hand, the customer wanted to make the system more stable and user-friendly. Thus, they needed to expand their development team and get access to our IT talent pool possessing solid expertise in the field of blockchain. On the other hand, the customer lacked testing procedures and policies. As a result, the customer had to deal with multiple bugs and defects. Andersen’s team helped the customer to set up QA processes.
Solutions
While working on that IT project, Andersen's team focused on designing and building a clean and user-friendly API as well as a range of robust, scalable, and high-performing enterprise-grade microservices. Another development task was all about applying cutting-edge P2P protocols to deliver a safe and decentralized solution.
As for the testing process, such procedures were set up from scratch. Our QA experts successfully designed a testing strategy, built a traceability matrix, and introduced a test reporting process.

Event Management System for Entertainment Industry
Company
Client is a company that provides innovative business networking solutions.
Project overview
Our customer is a company engaged in managing business events. The company’s activity caters for thorough organization and optimization of every single aspect and hence requires software that would automate the business processes, as well as store and edit all the necessary information. Also, there was a need for a software solution to manage the customer’s extensive client base. The development of this solution was entrusted to the Andersen team.
Solutions
- We established the QA process and normalized the communication between Dev and QA teams
- The application was covered with test documentation
- We made Andersen’s pool of real devices available for testing
- We automated testing process and implemented a script that automatically creates bugs from failed tests
Results
- Effective early time testing reduced risks of producing defects
- Over 90% test coverage of the application
- We set up continuous testing with nightly runs of regression tests
- Positive feedback from end users

Software for HR Management and Payroll Accounting
About company
The company is engaged in producing solutions for automating labor-intensive payroll accounting and HR-management processes.
Challenge
International companies face difficulties in personnel management and payroll accounting in accordance with the regulations of each particular country, spending a lot of money on various software and corresponding specialists.
Solutions
- a single software solution consists of several interconnected modules, besides, we created a mobile app where the most commonly used functionality is available;
- HR-module with well-structured information about employees, different documents and notification templates, with a possibility of monitoring KPIs;
- payroll accounting and data analyzing module that allows changing parameters for the payroll, monitor the amount of social contributions paid from salaries, view the dynamics of payments, assign additional payment or exclude a day from the payment in just one click.
Results
- after 6 months from release project ROI is above 130%;
- payroll accounting speed optimized and it’s 64% faster now;
- the cost for the accounting department and HR-specialists is reduced by 20%;
- the solution can support 20,000 users at a time and perform up to 1,000 accounts per minute.

Car Rental Application
About company
A European company with a simple but innovative approach to car rental.
Challenge
The task was to build a car rental system capable of all the functionality common for other such systems with two conditions: the system should be keyless and highly intuitive.
Solutions
- a car rental platform consisting of a web admin part and a cross-platform mobile application that allows clients to rent a car for a certain time, book a car in advance, choose a car by several parameters such as class, cost, size, fuel, location, etc.;
- the use is simple: a user installs the application, registers, adds their ID and driving license information, finds the closest location to pick up a suitable car. Once the car is chosen the user receives a key-password which allows them to open the vehicle via Bluetooth;
- the application will help the user to find the closest and therefore most convenient place to park the car after finishing the trip. Payment is processed post factum.
Results
- the system positively stands out from the huge amount of similar products;
- the possibility to choose a car by class, cost, size, fuel, location, etc. increased the number of clients;
- the implemented car door lock system provided additional protection from the car thefts.

IT Improvements for Travel Services
About company
The FTI Group is a German travel group. The parent company FTI Touristik GmbH, based in Munich, operates and has around 90 subsidiaries worldwide. The group employs 12,000 staff worldwide and is the fourth largest tour operator in Europe.
Challenge
Improvement and optimization of the language school website, voucher implementation, redevelopment of the official website modules, and development of a cross-platform mobile application for more convenient usage.
Solutions
On the backend, most of the development was on TYPO3, which is a well-known German CMS. Frontend was Vue.js and Node.js. A lot was done using PHP. Also, we provided some design services like UI/UX specialists.
Results
Andersen has delivered four subprojects to the customer, and all of them have already produced positive results. Leading to an increase in customer loyalty and 16% of new clients. The work on the language and the main website’s performances has significantly increased the traffic. Switching to a new email provider resulted in significant cost savings. The new mobile application and voucher implementation ensured the convenience of the company’s services.

EHR System for Clinics
About company
A software solution provider that helps to improve patient care at various healthcare facilities through their EHR product suite.
Challenge
The customer’s company was interested in making improvements to its electronic health record system for clinics - a web-based version of their existing EHR-system, an electronic medication administration record system to minimize the risk of prescribing conflicting drugs or treatments, and an electronic document management system.
Solutions
- a web-based version of the existing EHR-system that contain a patient’s medical history, diagnoses, medications, treatment plans, immunization dates, and test results;
- an electronic medication administration record (eMAR) system to minimize the risk of prescribing conflicting drugs or treatments and created an electronic document management system (DMS) for organizing and storing different kinds of medical documents.
Results
- the solution optimized the work of the staff and significantly increased their KPI (+49%);
- with the help of the integrated systems, the customer’s company managed to increase the quality of its medical services, which resulted in an increase in customer loyalty and attraction of new clients (+14%)

IoT-Powered Health Tracking Tool for Medical Staff
About company
The customer, Emfit, is a manufacturer of devices for contactless tracking and measurement of vital health parameters.
Challenge
Before approaching Andersen, the company developed some portions of the app. The resulting solution, however, functioned incorrectly. The customer also lacked the capabilities to manage the system. Along with that, it was necessary to automate the solution based on user requests.
Solutions
- an IoT tool functioning on a ballistocardiography basis was developed;
- the tool connects with ferroelectric sensors to obtain a graphical representation of a human body's repetitive movements;
- this way, it collects a wide range of health data;
- medical personnel is immediately notified in case of emergency;
- sleep statistics are analyzed based on the data collected.
Results
- proper assessment of heart muscle recovery levels is ensured;
- the resulting API can be used for academic research;
- patient indicators are recorded seamlessly and remotely;
- 89% user satisfaction rate;
- 20% increase in data accuracy.

Web Tool for Logistics Companies and Customers
Project overview
The project's objective was to create a platform of the highest possible quality and capable of matching the requirements of a wide network of shippers, suppliers, retailers, cargo recipients, and carriers. To resolve this IT challenge successfully, the customer approached Andersen as a partner with an extensive track record and industry-specific expertise to augment its in-house software development team.
Solutions
In close collaboration with the customer, Andersen successfully accomplished its ambitious mission. We helped them to digitize their logistics business via modern solutions made easily available for multiple end-users. We also contributed to optimizing the platform performance and extending its functionality
Our team has been involved in the development of several solutions. One of them was a platform for Time Slot Management via which 23 million time slots are booked every year. On top of that, it can optimize the efficiency of warehouse functions as well as significantly reduce the waiting time for trucks.
A lot of work was dedicated to the back-end software development portion. The purpose of those activities was to ensure projects' real-time visibility and effective functioning of the customer's hybrid mobile apps. Further, Andersen was entrusted with ensuring security, authentication, SSO, and authorization.
Our cross-functional team also assisted with creating a reporting system (the latter stores documents in a centralized fashion and links them directly to the relevant transportation units) and a freight bid management platform.

Enterprise-Level App to Compare Grocery Prices
UX-research
Having gathered the requirements for the product from the customer, we started a thorough investigation of the stores, the goods of which would be compared in the future app. Particularly, we focused on the assortment of goods, their prices, deals, and discounts. In addition, we studied consumer reviews on both stores to figure out the direction we should follow.
UI-system
When creating a user interface, we followed the principles of minimalism, simplicity, and attractiveness. Practically, it all was about the following direction: minimalism in colors, buttons, and icons, simple and intuitive navigation, and the use of delicious-looking food images.

Internal Workflow Tools for a Tourism Company
About company
World-leading British-German tourism and travel company.
Project overview
Intending to make client services more user-friendly, our team developed four effective projects from scratch and assisted in improving the service for transforming data obtained from various resources. In addition, we provided advice on design engineering, which helped to significantly increase the conversion rate on the customer's website. Andersen’s design team paid particular attention to intuitive navigation, simple controls, and the user-friendly look and feel of the projects delivered.
Solutions
Andresen provided multitasking specialists who assisted in the development of internal projects, working in several directions at once. The provided solutions allowed the customer's employees to interact with the company's database faster, manage content, and quickly reply to market needs. In addition to these tech issues, the resulting solutions are notable for their convenient, optimized, and streamlined UI/UX. As an outcome, the end-users now feel more engaged, satisfied, and effective at work.

eCommerce Tool to Order Meals during Sports Games
Challenges
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Increased risk of missing a defect into production due to the absence of testing.
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Support of the app on various iOS and Android devices without crashes.
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Due to the lack of internal expertise the customer required Andersen’s assistance in automating the QA processes for iOS and Android development.
Solutions
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Introduced a QA team of Senior QA specialists into the client's project to set up the testing process and activities for defects prevention to production. QA workflow was included in the SDLC process, tuned communication between Dev & QA teams.
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The testing was carried out on every required device (iOS and Android). All features were covered with test documentation. We have set up and are keeping the knowledge base in Confluence up to date.
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Set up automation testing process, configured TestRail integration with CI system and Jira for a clear vision of test coverage of every feature.
Project results
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Decreased risks of missing defects to production through set up testing process by 90%.
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Prevented the app from crashes by increasing the testing coverage with a pull of iOS and Android devices.
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Reduced the time needed for regression testing of the app by 5 times through introducing automation testing.

Dental businesses IT solution
About company
TaskDent is a Texas based dental care provider dealing with large volumes of medical and business data. The CEO has reached out to Andersen for a reliable solution needed to securely store sensitive records that would be instantly accessible from any business location.
Originally, TaskDent used spreadsheets to keep its dental and business records. However, there was simply too much heterogeneous data that could not be handled and effectively processed this way.
Project details
An advanced monitoring dashboard with a user-friendly interface to provide all-in-one platform, accurate, and timely tracking of healthcare business numbers. The platform is capable of receiving and arranging data from all of its industry-specific data sources and websites, and provides for effective management of accounts, revenues, expenses etc. Andersen’s task was to ensure that the solution is able to obtain, store, process, and provide easy and HIPAA compliant access to multi-faceted data. The number of data points is plenty, encomassing physicians and their performance, patient medical records, healthcare facilities and their incomes, expenditures, etc.
App functionality
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Keeping track of income, expenses and overall financial status ensured by up-to-date metrics and analytics algorithms
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User profiles and accessibility rights defined by admins only
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Intelligent structure of calculations and charts based on the uploaded numbers
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Convenient data input - manual or automated upload - and reports generation based on this data
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Assignment of Daily and monthly tasks to prevent any discrepancies
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Increased scalability as well as simpler intergrations and migration due to the AWS-based data

Class Action Web Application
UX-research
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
UI-system
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.

An energy data management system
Project overview
Andersen was approached by a company operating in the energy sector. This large-scale business runs 45 subsidiaries and four affiliated firms with 3,500 employees. The chief goal of the company is to transmit and distribute electricity. It is not an exaggeration to say that 50% of electricity produced globally is managed via the company's products, services, and facilities.
Namely, the customer helps its clients — i.e., energy producers, public and industrial grid operators, and transformer manufacturers — with smart solutions and tools to control load flow and power quality for a seamless power supply. The range of products includes on-load and de-energized tap-changers, innovative sensors, automation technology and analytics tools, and digital solutions.
Andersen was entrusted with building a data management and processing system to support the customer's global operations.
App functionality
The result of Andersen's effort can be described as an enterprise-grade application collecting data from electrical transformers and generating reports based on it. With this solution at their disposal, the customer's employees can quickly obtain graphs and tables covering the risks of transformer component failures, as well as recommendations based on those risks.
The tool built by Andersen is, in particular, notable for its ability to work with images. It can upload, download, delete, rotate, drag, drop, and add them to reports. As for the range of available file formats, the tool offers PDF, CSV, and XLSX files.
Finally, this solution displays all data-generation transformers on the map and can function offline thanks to a special library that synchronizes the database and IndexedDB data.

A Back-End Middleware Platform for Logistics
Project overview
Andersen was approached by a woodworking company. The company was determined to keep up with the latest industry trends and follow the best practices to be as globally competitive as possible. Therefore, they made the decision to build reliable fleet management software (FMS). With it at their disposal, they intended to fully automate their document circulation processes and significantly simplify their overall workflows.
About the project
When Andersen was contacted by the company, they already had the initial version of the logistics management solution built. That IT platform was developed by their in-house tech team and subsequently refined by a third-party vendor.
However, the first version failed to attain the goals set. The customer was still facing numerous challenges generated by the platform's performance and extensibility. As an outcome, endless time-consuming operations and the high costs of implementing features made it clear that the business needs a brand-new app to improve usability and ensure a personalized UX.
We were entrusted with becoming the customer's strategic partner and assisting them with the reinvention of their plans and product. Owing to our deep expertise in mobile and SaaS AWS LaaS-based development – as well as in DevOps consulting services – Andersen turned out to be a perfect match to develop an Android mobile app and cloud-based middleware.
Project results
Andersen made the quickest possible progress to implement the solution and let our collaboration with the customer gain steam. Thus, we swiftly deployed the required cloud-based system and transferred several mission-critical services to it. As an result, the customer company has found itself in the right position to run the functionalities in the full production mode.
Overall, the improvements that Andersen delivered have increased client satisfaction rates and boosted the customer's competitive edge.
Reviews
the project
Website Development for Healthcare Company
"We were impressed with how they took care of their teams and held up the business."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Marketing Manager in a healthcare company,
For what projects/services did your company hire Andersen Inc., and what were your goals?
Company shifted from investigational to commercial use . Requirements to initial website changed and it had to be adapted to be more user-centric and patient-oriented.
How did you select this vendor and what were the deciding factors?
This vendor was selected before I joined the project. Decision was based on proposal, concept and price offer
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
rework of complete website, new sitemap, new graphics and animations, added functionalities such as location finder and hotline.
How many people from the vendor's team worked with you, and what were their positions?
4-5 people, project manager, Key Account manager and IT project manager
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Website was successfully launched, team was always very responsive and eager to find solutions
Describe their project management style, including communication tools and timeliness.
Easy communication via Teams calls or written, email. Check-in calls to align on processes. Good to check-in via Teams to ensure timely delivery.
What did you find most impressive or unique about this company?
We were impressed with how they took care of their teams and held up the business, service, and spirit despite the political crisis situation.
Are there any areas for improvement or something they could have done differently?
Change of project manager twice during process, first one did not manage the project well enough, second one left the company towards the end of the project - led to some delays, but was made up for immediately. Would have wished for some more advice on several layout and functionality decisions, i.e. possible implications on SEO, ratings etc.
the project
UI/UX Design Services for Medical Device Startup
"The designers were very good and paid close attention to our user personas and their needs."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Co-founder of a medical device startup headquartered in Lausanne, Switzerland.
For what projects/services did your company hire Andersen Inc.?
UI/UX for a companion app to a robotic rehabilitation device for patients at home.
How did you select this vendor?
We interviewed 10 vendors that were either recommended, had contacted us in the past, or that we identified based on clutch ranking. Then we selected the vendor based on relevant portfolio, value-for-price, and emotional appeal.
Describe the project in detail and walk through the stages of the project.
The project was divided in 2 work packages: The first work package was centered around building the user flows and wireframes (1 week sprint), while the second work package was to develop the design concepts for a complete clickable prototype in Figma (2 week sprint).
How many resources from the vendor's team worked with you, and what were their positions?
1 UI/UX designer and 1 Project Manager per work package.
Can you share any outcomes from the project that demonstrate progress or success?
We were very happy with the clickable prototype which exceeded our expectations. The prototype is the first demonstration for a future version of our product and will be used to both secure funding for implementation and for early customer feedback.
How effective was the workflow between your team and theirs?
The workflow was very effective, we had daily short meetings to show progress and discuss questions. An account manager also followed up regularly regarding our overall satisfaction with the project.
What did you find most impressive or unique about this company?
The team was responsive and fast. There were no delays except the ones incurred from our team between work packages. They also have an impressive pool of talent given how quickly they could find good resources in short time. The designers were very good and paid close attention to our user personas and their needs (elderly/accessible design). Moreover, the team engaged different designers along the process to ensure matching skillsets and project demands.
Are there any areas for improvement or something they could have done differently?
A live project Gantt so we can always follow the project plan could be helpful.
the project
Cloud-Based Web Development for Medical AI Company
"They enthusiastically worked with us to understand our needs and proactively offered solutions and improvements."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a medical artificial intelligence company, developing solutions for the diagnosis and management of neurological conditions.
For what projects/services did your company hire Andersen, and what were your goals?
Andersen was tasked with developing a comprehensive web-based cloud processing platform, allowing for high-throughput multi-modal data processing.
How did you select this vendor and what were the deciding factors?
After speaking with a number of other vendors, Andersen was selected based on the competitive pricing offered, relevant background, and enthusiastic approach to understanding and delivering the project.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
As part of the project, an initial scoping piece was carried out by engaging with a business analyst at Andersen, creating UI designs, and user stories and describing the required tech stack needed to deliver the project. Subsequently, the actual development work started, which involved sprints defined based on the user stories described by the business analyst, and continuous feedback from our team.
How many people from the vendor's team worked with you, and what were their positions?
approximately 6 personnel: 1) project manager 2) business analyst 3) dev-ops specialist 4) UI/UX designer 5) front-end developer 6) python developer
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The project was delivered within budget and time and captured all the requirements set out by us. The team at Andersen were very accommodating of unforeseen changes or requirements that came to light during the development phase.
Describe their project management style, including communication tools and timeliness.
The project management was carried out very effectively, using various reporting tools to communicate spring objectives, what has been delivered, cash burn rate, outstanding issues and bugs, etc. Tools such as Jira and SharePoint were used to achieve this.
What did you find most impressive or unique about this company?
They enthusiastically worked with us to understand our needs and proactively offered solutions and improvements. They wanted to deliver an end result that even went beyond our anticipated goals for this phase of the development.
Are there any areas for improvement or something they could have done differently?
No.
the project
UI/UX Design for Digital Therapeutics Company
"They established clear deliverable timelines and stayed on point."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the VP of Product at ChronWell, Inc, a digital therapeutics company with focus on Liver Health and Cardio-metabolic Health.
For what projects/services did your company hire Andersen?
We hired Andersen for initial prototype and UX design of our digital health app.
How did you select this vendor?
We searched and validated multiple vendors. Andersen impressed us with the quality of their work and people.
Describe the project in detail and walk through the stages of the project.
The UX team conducted cursory market research on resources we provided, evaluated existing wireframes and ideas/designs, iterated on the wireframes and delivered UX prototypes for the MPV as well as overall vision of the product. The team also conducted user testing and incorporated the learnings into the design.
How many resources from the vendor's team worked with you, and what were their positions?
My team worked directly with their UX/UI designers, project manager and clinical expert. Technical and BA experts also participated when we needed. Overall team was very eager and available to help with any needs.
Can you share any outcomes from the project that demonstrate progress or success?
The team at Andersen delivered great quality prototypes that helped us accelerate our concept validation and product development. We are continuing to work with them as we grown the product and add more features.
How effective was the workflow between your team and theirs?
The team at Andersen was very responsive, quick to understand general concepts and turn them into actionable prototypes. They established clear deliverable timelines and stayed on point.
What did you find most impressive or unique about this company?
Two things impressed us the most about Andersen. First, the speed and level of understanding from their team on the needs of the project and the general concepts presented to them. One conversation of an idea is sufficient to get exactly the outcome you're looking for. This is a rare and valuable quality for the team and the company.
Next, we have been impressed with the extent that the company has gone to take care of their employees and consistency in communicating with their clients in a difficult situation full of uncertainty and stress.
Are there any areas for improvement or something they could have done differently?
So far, no additional comments.
the project
Custom Software Dev for a TravelTech Startup
"They have a really confident project manager who came through with a very professional and cleanly structured process."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the founder and former CEO of a travel tech startup. I’m in charge of our company’s main product, specifically the R&D, software development, and project management around it.
What challenge were you trying to address with Andersen?
Andersen is providing us with resources that help develop our product’s backend and UX.
What was the scope of their involvement?
Andersen provides individual resources who are part of a larger, mostly remote team setup. They are part of the development process where they have to perform like a normal employee. Together with these resources, we’re building our initial product and bringing it to a sales-ready level so that we can use it with clients. They help us with UI/UX design, software development, and Python backend development.
What is the team composition?
We have three people from Andersen working with us. They have provided a fourth resource, but there has been a switch due to the Invasion of Ukraine. One of the guys is based there and is limited in his capacity right now. From their side, we have UI/UX designers, software developers, and backend engineers who mainly work with Python.
How did you come to work with Andersen?
I came across their newsletter years ago. Sometime later, we experienced a resource gap when our outsourcing agency in Lithuania struggled to find Python resources. That’s when we reached out to various agencies, including Andersen.
We received info from those agencies, and we vetted all the profiles in a normal recruiting process. In the end, we chose Andersen because they delivered the best available profiles and because they had a really confident project manager who came through with a very professional and cleanly structured process. They also have a German entity that can communicate in Russian, German, and English.
How much have you invested with them?
With about 20–25 people involved, we have spent about $2 million.
What is the status of this engagement?
They started working with us in September 2021, and it is an ongoing partnership.
What evidence can you share that demonstrates the impact of the engagement?
They’re not necessarily delivering a product for us, but they have helped us build and launch the product. It’s normal for some issues to come up since we’re dealing with people, but in general, they have delivered what we expected from them and at a very good cost. If we compare the output to the daily or hourly rate, it is really attractive.
How did Andersen perform from a project management standpoint?
We have a scrum master that handles all project management, including the business and contractual parts. We do a monthly review where we discuss where we are standing, how each resource is performing, and whether we need additional resources. Andersen is very engaged when it comes to that, and it has all been very good.
What did you find most impressive about them?
Andersen has an impressive professional approach to outsourcing. The whole process and the whole administration have been really good.
They always provide a clear contract with clear requirements of what they need and don’t need. They’re strict about their terms when we negotiate, and they don’t simply give in. Everything is really straightforward, and the project management team, especially our project manager, is really helpful. To sum it up, they have great accountability.
Are there any areas they could improve?
The only constructive feedback we have is related to the individual resources or the profiles that Andersen produces. However, we vet all candidates like in a normal recruiting process, so there isn’t much room for them to wiggle. They can only produce the profiles that are out there, so it’s okay.
Do you have any advice for potential customers?
The key thing is how you treat them and integrate them into your own team. Bring them into your system and processes and acquaint them with your standards. You’ll also need a clear understanding of your product, what you want, and what deliverables you need. I think that’s part of the recipe for success when working with them.
the project
Custom Software Dev for Online Financial Monitoring Platform
"The management was great and caring about our experience."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Founder and CEO of TaskDent; online financial monitoring platform for business owners in healthcare.
For what projects/services did your company hire Andersen, and what were your goals?
We were looking for solutions to help doctors be able to easily be able to keep track of their business performance and manage their overall financials all in one place. A solution that would track different metrics and create proper analytics related to business and personal financial data.
How did you select this vendor and what were the deciding factors?
We researched and contacted multiple vendors with experience in this kind of projects. Primarily via the clutch.co and companies websites. Andersen found to be very responsive and cooperative with a large network of resources which gave us a better impression compared to others.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We started with discovery phase and business analysis. Once we agreed on the scope of the project and initial cost for MVP we moved on to the design and development phase.
How many people from the vendor's team worked with you, and what were their positions?
One business analyst, one designer, one project manager and team leader and 1-2 developers. During the project we had 2-3 substitutes in each position which went smoothly.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our software was built from scratch and more features added or were modified based on needs. We have started testing and debugging the product already and the outcome seems to be inline with the expectations.
Describe their project management style, including communication tools and timeliness.
The management was great and caring about our experience. We communicated via Skype, Jira and email during the project which was very organized.
What did you find most impressive or unique about this company?
Most impressive part of the project was the responsiveness and communication. Each step of the way we had quick feedback and followed the time lines very closely. Another aspect as a very positive point was their attention to our eproence and satisfaction with their performance.
Are there any areas for improvement or something they could have done differently?
In these kind of complicated projects, it is expected there will some flaws and need for improvements. During the development and testing it is normal that things don’t perform or appear as expected. We always communicated any issues and received great response and cooperation to solve them.
the project
Website Development for Commercial Printing Company
"I am 90% satisfied with Andersen's work thus far — they've exceeded my expectations."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the digital marketing director, web developer, and product manager for an e-commerce publication at a commercial printing company.
What challenge were you trying to address with Andersen?
We hired Andersen to develop our website.
What was the scope of their involvement?
Andersen is developing our new site from a legacy site that's existed for over 10 years. The site is built in ASP.NET MVC in a SQL Server, and the frontend is in Razor. Andersen is also using some Javascript for the development. They've added some bells and whistles, including single sign-on, and refactored our old application. Andersen is also performing some bug fixes and maintenance where it's needed.
What is the team composition?
We're working with three teammates from Andersen, and the project manager is our main point of contact.
How did you come to work with Andersen?
I did a quick Google search and reached out to them because they seemed the most professional. Their team got back to me quickly, so we hired them.
How much have you invested with them?
We've invested around $75,000 with Andersen thus far.
What is the status of this engagement?
This project with Andersen began in August 2021, and it's ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The site is still in development, but Andersen is performing very well for the price, given that they're remote developers. I am 90% satisfied with Andersen's work thus far — they've exceeded my expectations.
How did Andersen perform from a project management standpoint?
Andersen's project manager isn't very involved with our project because we're not paying them for that service. Their developers generally meet deadlines and stay on budget, but there have been some minor delivery issues. We constantly communicate via Microsoft Teams and have biweekly 30-minute phone calls with the Andersen team.
What did you find most impressive about them?
Andersen's technical ability is excellent — they provide excellent developers for a reasonable price.
Are there any areas they could improve?
Andersen requires that I have a hands-on role in architecting technical solutions. That is a general issue of having remote developers who don't take ownership of an application, but I would prefer if they took more initiative to architect solutions.
Do you have any advice for potential customers?
I'd advise customers to be very hands-on with the system architecture and be prepared to provide Andersen's developers with the architectural solutions and marching orders for the development. Customers shouldn't expect a lot of feedback regarding architectural solutions either.
the project
Software Development & UI/UX Design for HR SaaS Company
"Their team is open to discussion and feedback. As a result, our sprint planning runs smoothly."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder of an HR SaaS company.
What challenge were you trying to address with Andersen?
We wanted to have a scalable development team to help us build our product’s version one from scratch.
What was the scope of their involvement?
Anderson has built our software that allows our clients to sign-up, upload information, and manage their employees. They developed our MVP, which is a web portal. Their team is using React.js for frontend development and Python Django for backend development.
Our app is an employee management software. It contains a database that stores employee information, and it supports onboarding, recruitment, and time tracking.
In addition, our tool can conduct performance reviews — users can set milestones and log employee metrics. We intend to make it a workflow machine. If a user triggers a task, another user can approve it.
Andersen also helped us design the app’s UI/UX — they created high-fidelity wireframes and mockups using Figma.
Our in-house product owners are working with Andersen to communicate requirements and review designs. Our team provides feedback and suggestions to their work. The whole process is collaborative, and their development is ongoing.
What is the team composition?
We work with five developers, one Scrum master, one designer, and three QA specialists. The Scrum master is our point of contact, but we also have an account manager.
How did you come to work with Andersen?
I searched on Google for offshore software developers from Eastern Europe, and Andersen was one of the firms that came up. I looked at their website and found it to be very professional.
On our initial discussions, I found that they were a relatively large company with a few hundred employees, increasing my confidence. I also looked at their reviews, including on Clutch, and the feedback I saw was quite positive. With that, I decided to work with them.
How much have you invested with them?
We’ve spent around $100,000–$200,000.
What is the status of this engagement?
We started working together around February 2021, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Andersen cares about our product, and they always come up with ideas on how we can improve the code. The quality of their work is also excellent — they meet our expectations.
They propose refactoring work to make our app more scalable. They also suggest tools that we should use to improve our operations. I’m very optimistic about their work, and I’m happy with the engineers we have.
How did Andersen perform from a project management standpoint?
Andersen’s team is very professional. We do sprint planning, and they review our documentation and create a project timeline. Most of the time, they meet their deadlines. We use Slack for communication, and we have a daily sprint call with their team.
What did you find most impressive about them?
Their team is open to discussion and feedback. As a result, our sprint planning runs smoothly, and we can easily communicate what we need. Everything is very transparent, so I’m confident that they’ll deliver based on our requirements.
Are there any areas they could improve?
Overall, I’m delighted working with Andersen. I can’t think of anything that they can improve.
Do you have any advice for potential customers?
Documentation is very important. Make sure that you’re aligned with Andersen's team and figure out a communication system that works.
the project
Logistics Portal for Spatial Web Protocol Company
"The team is very professional, everything is clearly documented, and the quality of the work produced is outstanding."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
VERSES is creating the protocols for the next generation of the web, connecting people, places, and things. Our Spatial Web Protocols are universal and open standards for the next generation of the web that connects people, places, things, and currencies into a single, digital network - The Spatial Web.
For what projects/services did your company hire Andersen, and what were your goals?
We hired Andersen for redesigning the user portal for one of our Spatial Web Apps in the logistics sector.
How did you select this vendor and what were the deciding factors?
We researched dev shops online and shortlisted a few. After speaking with the team at Andersen, we selected this vendor based on their previous designs, which looked outstanding.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Deliverables: new wireframes & designs, build re-usable components, add charts and metrics tables.
How many people from the vendor's team worked with you, and what were their positions?
We hired one Project Manager, 2 Frontend Developers, 1 Solutions Architect, 1 Business Architect, and 1 Designer.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Better user experience (we received great feedback from our clients), some of the portal components were re-used in other projects, increase efficiency and resilience.
Describe their project management style, including communication tools and timeliness.
Weekly dev review and management meetings; in constant communication on Slack; multiple tracking and release notes regularly provided to us.
What did you find most impressive or unique about this company?
The team is very professional, everything is clearly documented (business requirements, vision, scope, deliverables, progress), and the quality of the work produced is outstanding.
Are there any areas for improvement or something they could have done differently?
The process for approving user stories can be improved upon and made simpler.
the project
Website Relaunch for First Response Nonprofit Organization
"They are professionals and very well organized and friendly!"
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Co-Project lead and Head of Digital Marketing Department
For what projects/services did your company hire Andersen, and what were your goals?
We wanted to relaunch our website and therefore moved to a headless architecture with React. In order to support our internal dev's we needed external manpower.
How did you select this vendor and what were the deciding factors?
I was contacted by Andersen before the relaunch via linkedin and therefore was already in contact with them.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We used scrum for the development. The developer of Andersen were fully integrated in our processes like internal dev's. The development was done with React.
How many people from the vendor's team worked with you, and what were their positions?
2 full stack web developers
Can you share any measurable outcomes of the project or general feedback about the deliverables?
It took some time for the dev's to get used to our rules and coding principeles but it went smooth and the knowledge of them was on a very high level.
Describe their project management style, including communication tools and timeliness.
We communicated with Slack and Github during the whole project.
What did you find most impressive or unique about this company?
They are professionals and very well organized and friendly!
Are there any areas for improvement or something they could have done differently?
No, everything went smooth.
Since the Andersen team began working on the app, the company has received more positive feedback regarding its UX. The company liked the work so much in fact that they re-used some of the assets of the portal on other projects they were working on to increase their efficiency and resilience.