Andersen Inc.

BACKGROUND

Please describe your company and position.

I am the Founder of a real estate company

Describe what your company does in a single sentence.

Crowdsourced real estate database

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Build the project to MVP stage
• Continue support after MVP

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project was to first understand the founder's vision for the project and thoroughly create a roadmap for developing it, along with analyzing all user stories. The second step was to design the visuals to iron out how the user experience would be designed while simultaneously designing the back-end architecture of the database. 

The third step was live implementation and incrementally creating each fully functioning feature until the MVP was ready. Finally, the project has transitioned to maintenance of the current systems while simultaneously adding new features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Development and implementation of the platform as designed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I've been thoroughly impressed by the Andersen team's project management abilities. Even though we're not geographically near each other, the team works very effectively.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to assemble and manage such a fantastic team from across a wide geographic area.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Keep up the great work!

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of a gps, navigation & gis company

Describe what your company does in a single sentence.

Ride-hailing where price is proposed by passengers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Launch new vertical in the company
• Scale it to all counties in the region

SOLUTION

How did you find Andersen Inc.?

Referral

Why did you select Andersen Inc. over others?

Good value for cost

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Launch two new products in ride-hailing 
• Both related to financial products 
• Both includes front-end development and back-end with integrations to partners 
• Full cycle of implementation is covered from architecture and development to testing and analytics set-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launch of the first product took only 6 weeks 
• Initial metrics are 6x higher than was expected in the business plan 
• Team capacity grew 2x for 3 months of work 
• Team performance helped business team to align on strategic partnership with main product partner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Team is outperforming expectations 
• Delivery time is always as expected 
• The team is highly flexible and responsive to any business need in no time.
• Team has a great culture-fit and is great complement to a business team

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to be flexible to all appeared business need and desire to be customer centric at all time

Are there any areas for improvement or something Andersen Inc. could have done differently?

Develop more transparent processes of managing the team eg vacations, review etc

BACKGROUND

Please describe your company and position.

I am the Key Account Manager - Fire Engineering of Akzo Nobel

Describe what your company does in a single sentence.

Coatings manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Develop estimation software for intumescent passive fire protection coatings

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver a series of defined work packages to improve an existing web application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sign-off on pre-defined work packages deployed to the web application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been invariably excellent. Some work packages were not delivered on time for various reasons, but mainly due to complexity of the work request. Their response to urgent items requiring attention has been excellent throughout.

What was your primary form of communication with Andersen Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication level and impeccable standard of English language spoken was the immediate impression made by their team. This was also reflected in the standard of their work and ability to absorb and understand quite complex business requirements for the web application being developed.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Better communication of the reasons for the delays during the work package at the end of 2022, but this was addressed a fed back to the team at the time. The process and performance has noticeably improved since that time.

BACKGROUND

Please describe your company and position.

I am the Managing Director of RenalWorks Pte Ltd

Describe what your company does in a single sentence.

We develop cloud-based dialysis patient and clinic management software for the global dialysis industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• To develop the dialysis industry's first accessible, scalable and regulatory compliant cloud-based platform

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Andersen Inc. were assigned to this project?

23

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work: 

• Andersen team was approached with a request to create an ISO 13485 certified EMR system for managing haemodialysis procedures for patients with kidney diseases in Dialysis centres. 
• The system is aimed to store the information about the patient's clinical condition and issues, haemodialysis procedures, prescriptions, and medications needed for providing healthcare services. 
• To provide us with a more user-friendly UI for their daily administrative and care delivery activities. 
• Acting as a Critical supplier on this project, Andersen’s compliance team has assisted with successfully passing the ISO 13485 audit and certification as well as have consulted on other compliance guidance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have regular sprints, reviews, and product demonstrations, as well as successfully passing our ISO13485 audit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

to be completed

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

to be completed

Are there any areas for improvement or something Andersen Inc. could have done differently?

n.a.

BACKGROUND

Please describe your company and position.

I am a Scrum Master at DECTA

Describe what your company does in a single sentence.

Payments and payment infrastructure

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• to support with additional scope of work and deliver results faster

SOLUTION

How did you find Andersen Inc.?

Online Search

Why did you select Andersen Inc. over others?

• Great culture fit
• Good value for cost

How many teammates from Andersen Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On a regular basis our team needs additional high-level of IT support. Their team has proven fantastic job at supporting challenging projects and delivering high level results

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Product quality increase, stakeholder feedback, enhanced employee engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The integration of employees from Andersen into our team has been instrumental in expanding our capabilities and taking on additional scope. Their expertise and experience have added immense value to our project, enabling us to tackle new challenges and deliver outstanding results.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The collaboration between our existing team members and the Andersen employees has been seamless and synergistic. They have quickly integrated into our work culture, bringing fresh insights and innovative ideas that have sparked creativity and problem-solving.

Are there any areas for improvement or something Andersen Inc. could have done differently?

Highly suggest to offer English courses for some of the employees. Due to language barriers, some of the processes are slower than it should be

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for the automation team at Spiromatic, an automation company. We build software automation for the storage distribution of raw ingredients, mostly in industrial bakeries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andersen Inc.?

We needed Andersen’s help with custom software development. We automate the entire installations we build for our customers, and these installations are done on a project basis. This means that every installation is different for every customer but uses the same components.

These automation solutions need standard software to support them, but the software needs to be customized according to every project. Although our in-house automation engineers do the customization, we rely on Andersen to help us develop the standard software.

SOLUTION

What was the scope of their involvement?

Andersen helps us develop automation solutions for our customers — they’ve worked with us on different projects. We work together daily, so our team is basically 50% of Andersen’s resources and 50% of internal resources. Whenever we finish one project, we move on to the next one. Although each project has different features and functionality, we keep the same team.

The software that we customize alongside Andersen for these projects is an ingredient-handling system. This system helps users manage the ingredients needed in a bakery, such as flour, water, yeast, and sugar. Additionally, it helps them manage recipes that the equipment leverages to produce dough for different products, like bread or pizza.

In addition to ingredient and recipe management, this system allows for making production orders for batches of dough. The production planning is then sent automatically through open platform communication interfaces to the programable logic controllers that operate the machines at the bakery.

Andersen has collaborated with us on developing all parts of the entire system, from setting the materials and recipes to planning the production orders. On top of that, when production orders are executed in the bakery, we capture a lot of data for traceability purposes.

In the food industry, we need to be able to trace back the process for a certain end product and the ingredients used. With this traceability feature, we capture a lot of data from the production process. Then, we put it in a database and produce reports based on that information.

Moreover, Andersen is entirely in charge of our testing automation; that’s something they do by themselves. As for the technology stack, we’ve used .NET Core and an SQL Database. We also have an Angular, web-based UI on which Andersen is also heavily working.

What is the team composition?

We’ve been working with three teammates from Andersen over the last two years, who work with us full-time. We initially started working with one person, but the team has grown over time.

How did you come to work with Andersen Inc.?

Although I don’t recall exactly how we met them, I believe that they presented themselves to us. At the time, finding software engineers wasn’t easy, so we took the opportunity. However, we started carefully by hiring only one engineer from their team. Over time, we got used to working with external resources, so we kept growing the team.

How much have you invested in them?

We spent around €30,000 (approximately $33,000 USD), so we’ve spent close to €500,000 (approximately $542,000 USD) thus far.

What is the status of this engagement?

We started working together in September 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the best success metrics for working with Andersen is that I’ve never had to go back to them to get a refund or have a discussion with them regarding quality issues. Although we had some challenges in the first year, we’ve never had quality issues since then, which is great.

How did Andersen Inc. perform from a project management standpoint?

We work on a sprint-cycle basis with Andersen all the time, and their developers have become friends with our developers over time, so it doesn’t feel like we’re outsourcing anymore. We’re in charge of the project management ourselves, and Andersen’s resources almost always deliver good quality products on time. 

As for communication, we use Azure DevOps. We communicate in English, and aside from one teammate from Andersen who had some difficulties communicating in English, we’ve had no issues with our communication.

What did you find most impressive about them?

Andersen is very proactive. If one of their team members needs some training, I don’t even have to mention it; they notice that and make sure that they get the appropriate training. Additionally, We’ve worked with other consultancy companies, and we’ve seen a big difference in working with Andersen. Other companies treat the people they outsource as if they were numbers. However, I don’t have that feeling about Andersen. They care about their people, which is good.

Are there any areas they could improve?

During the first year, we had some issues working with Andersen. They were a bit pushy at trying to incorporate a project manager from their team, and it took us some time to make them understand that that wasn’t how we wanted to work.

Ultimately, Andersen accepted our decision, and we started collaborating very well — all we needed was to get to know how to work together. Now, they’re like a part of our team.

BACKGROUND

Please describe your company and position.

I am the Director of Engineering of (a/an) Financial services

Describe what your company does in a single sentence.

We are a digital platform leading a new era of private equity investing. We enable the world's most engaged investor community to access expert knowledge and bite-sized, private equity investments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andersen Inc. to accomplish?

• Company has extensive talent pool and can provide the right candidates on short notice
• Provides constant improvement of engineering knowledge based on feedback
• Ensure that rates are acceptable compare to other vendors

SOLUTION

How did you find Andersen Inc.?

Referral

Why did you select Andersen Inc. over others?

• Close to my geographic location
• Good value for cost
• Referred to me

What was the size of Andersen Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All engineers are fully involved in the software development lifecycle and are responsible for delivering a high-quality product, development a new features and maintaining an old functionality. They are part of scrum teams and together with their team members are working on achieving company goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High quality product
• Achieving team goals
• Taking ownership of key projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All developers are members of different teams in our Engineering department. They take the initiative in their daily team activities, always supportive, open to challenges and feedback, willing to improve and constantly growing as professionals. We can entrust almost any task and be sure of a good result. They are hard working, not scary to work on various complex tickets and take ownership of key features on our application.

What was your primary form of communication with Andersen Inc.?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

There are several things I am very happy about working together with Andersen: first of all it's a talented engineers and also great account managers. The customer is very important to them. They follow the process, provide constant feedback and updates, also takes requirements and requests very seriously. We have timely communication, there are no surprises. And this is reflected in the fact that we have been working with them for over a year and a half so far.

Are there any areas for improvement or something Andersen Inc. could have done differently?

So far, there has been nothing from my side that I have wanted to highlight

BACKGROUND

Please describe your company and your position there.

Our company supports various customers with custom implementation of web applications. I am the leader of the development team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc., and what were your goals?

Last year we implemented a platform for our customer, which needed to be extended in several ways to support the latest use caeses of the customer and to replace another old system from the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked together with Andersen on another project and asked them for assistance here as well as we had positive experience working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had mockups done by our designer. Andersen managed the project in Jira, implemented the web frontend (React and TypeScript) and was responsible for QA of the whole project.

How many people from the vendor's team worked with you, and what were their positions?

We had three people working from Andersen:

• Business Analyst
• QA Specialist
• Senior Web Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our customer was highly satisfied with the outcome of the project and already got positive feedback from the users of the platform. The expectations of the web application were fully met.

Describe their project management style, including communication tools and timeliness.

We had weekly sync meetings to talk about open questions and decisions. Tasks were managed in Jira and most communication was done in MS Teams.

What did you find most impressive or unique about this company?

Most impressive for me was the level of professionalism the communication was prepared (Tasks, QA Reports, Meeting Minutes). Also the quality of the web application was very high and we did not need to conduct separate tests.

Are there any areas for improvement or something they could have done differently?

With the amount of time I was available the team from Andersen did the best what was possible. For some pages in the application the development took a bit longer than I would have expected.

BACKGROUND

Please describe your company and your position there.

Marketing Manager in a healthcare company,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc., and what were your goals?

Company shifted from investigational to commercial use . Requirements to initial website changed and it had to be adapted to be more user-centric and patient-oriented.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor was selected before I joined the project. Decision was based on proposal, concept and price offer

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

rework of complete website, new sitemap, new graphics and animations, added functionalities such as location finder and hotline.

How many people from the vendor's team worked with you, and what were their positions?

4-5 people, project manager, Key Account manager and IT project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website was successfully launched, team was always very responsive and eager to find solutions

Describe their project management style, including communication tools and timeliness.

Easy communication via Teams calls or written, email. Check-in calls to align on processes. Good to check-in via Teams to ensure timely delivery.

What did you find most impressive or unique about this company?

We were impressed with how they took care of their teams and held up the business, service, and spirit despite the political crisis situation.

Are there any areas for improvement or something they could have done differently?

Change of project manager twice during process, first one did not manage the project well enough, second one left the company towards the end of the project - led to some delays, but was made up for immediately. Would have wished for some more advice on several layout and functionality decisions, i.e. possible implications on SEO, ratings etc.

BACKGROUND

Please describe your company and your position there.

Co-founder of a medical device startup headquartered in Lausanne, Switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc.?

UI/UX for a companion app to a robotic rehabilitation device for patients at home.

SOLUTION

How did you select this vendor?

We interviewed 10 vendors that were either recommended, had contacted us in the past, or that we identified based on clutch ranking. Then we selected the vendor based on relevant portfolio, value-for-price, and emotional appeal.

Describe the project in detail and walk through the stages of the project.

The project was divided in 2 work packages: The first work package was centered around building the user flows and wireframes (1 week sprint), while the second work package was to develop the design concepts for a complete clickable prototype in Figma (2 week sprint).

How many resources from the vendor's team worked with you, and what were their positions?

1 UI/UX designer and 1 Project Manager per work package.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very happy with the clickable prototype which exceeded our expectations. The prototype is the first demonstration for a future version of our product and will be used to both secure funding for implementation and for early customer feedback.

How effective was the workflow between your team and theirs?

The workflow was very effective, we had daily short meetings to show progress and discuss questions. An account manager also followed up regularly regarding our overall satisfaction with the project.

What did you find most impressive or unique about this company?

The team was responsive and fast. There were no delays except the ones incurred from our team between work packages. They also have an impressive pool of talent given how quickly they could find good resources in short time. The designers were very good and paid close attention to our user personas and their needs (elderly/accessible design). Moreover, the team engaged different designers along the process to ensure matching skillsets and project demands.

Are there any areas for improvement or something they could have done differently?

A live project Gantt so we can always follow the project plan could be helpful.