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Andersen is a company with 3500+ developers, QA engineers, business analysts, and other software development professionals. We've been on the market for over a decade already and today represent a large and mature organization, which meets the highest standards and excels as an advancing and reliable business. Since 2007, we have cooperated with globally-known companies, delivering complex projects and gaining immense experience we can apply to your IT initiatives. Our processes are well established and make it possible to start a new project within as little as 10-15 days.
We would be happy to help you achieve the best possible IT outcomes which would meet your business needs, share our expertise tested by the world's top corporations and our passion for excellence.
Large enterprises and SMEs choose Andersen, relying on 100+ positive and confirmed references from all over the world, a vast number of diverse resources, a complete internal quality control system, and our deep business domain expertise:
- Financial services: our dedicated specialists help financial companies automate their business flows and implement innovative software systems in FinTech, Banking, Investment, and Insurance.
- Logistics: our in-house IT specialists have tailored their expertise in logistics and supply chain, and are willing to contribute to your custom-made order, transport, warehouse, or inventory software.
- Healthcare: our IT professionals help create and improve various EHR/EMR, TeleHealth, remote patient monitoring, and other health information management systems to ensure a seamless patient experience and exact accuracy.
Andersen's IT talent pool is made up of skilled and experienced industry experts. Most of them have taken part in large enterprise software development projects such as Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more.
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Logistics Portal for Spatial Web Protocol Company
the project
"The team is very professional, everything is clearly documented, and the quality of the work produced is outstanding."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
VERSES is creating the protocols for the next generation of the web, connecting people, places, and things. Our Spatial Web Protocols are universal and open standards for the next generation of the web that connects people, places, things, and currencies into a single, digital network - The Spatial Web.
For what projects/services did your company hire Andersen, and what were your goals?
We hired Andersen for redesigning the user portal for one of our Spatial Web Apps in the logistics sector.
How did you select this vendor and what were the deciding factors?
We researched dev shops online and shortlisted a few. After speaking with the team at Andersen, we selected this vendor based on their previous designs, which looked outstanding.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Deliverables: new wireframes & designs, build re-usable components, add charts and metrics tables.
How many people from the vendor's team worked with you, and what were their positions?
We hired one Project Manager, 2 Frontend Developers, 1 Solutions Architect, 1 Business Architect, and 1 Designer.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Better user experience (we received great feedback from our clients), some of the portal components were re-used in other projects, increase efficiency and resilience.
Describe their project management style, including communication tools and timeliness.
Weekly dev review and management meetings; in constant communication on Slack; multiple tracking and release notes regularly provided to us.
What did you find most impressive or unique about this company?
The team is very professional, everything is clearly documented (business requirements, vision, scope, deliverables, progress), and the quality of the work produced is outstanding.
Are there any areas for improvement or something they could have done differently?
The process for approving user stories can be improved upon and made simpler.
Focus
Portfolio
Samsung, Johnson & Johnson, GlobePayroll, Siemens, Ryanair, Media Markt, TUI, Marvel, IHS Markit, BNP Paribas, FTI, Parabellum, S&P Global, T-Systems, Universkin, Exigo and more

Medical Solution for a Skincare Provider
About company
Company is a revolutionary skincare provider with science-based approach to skincare
Project overview
Andersen has provided development services to the manufacturer of skin-care products, whose revolutionary tool allows for conduct of a deep diagnosis of skin condition and related diseases with a further treatment routine.
Solutions
In close cooperation with Andersen analysts and engineers, the skin-care company has been able to develop an innovative range of personalized solutions that would significantly improve a patient’s skin condition within just 5-6 weeks of routine.
Results
- successful stabilization of the system
- launch of a customized online store for patients
- made integration with the third parties: online payments systems, deep redesign and functional expansion of the doctoral platform
- delivery tracking system, consumer reviews system
- made integration with CRM-system
- applied new library for admin panel

Retail-Specific Set of IT Tools for a Wholesaler
About company
A European chain of stores selling electronic appliances with a total area of 8,000 square meters in 750 locations across the continent.
Challenge
The company needed technical solutions to solve the following challenges: aggregation of the product and stock-level data from each location, gathering of customer feedback to improve the loyalty program, streamline of the recruitment process, and refresh of the software for self-service-terminals.
Solutions
- software that aggregates information of product and stock in all the company’s retail outlets for the online-store in real time;
- system of surveys and questionnaires, data from these surveys is combined with purchase history and search requests to create a more personalized experience;
- store content filling system, a coupon system, a dynamic website menu for ease of use;
- support of a so-called abandoned basket: if there are goods in a virtual basket and no activity, a user receives a notification about their incomplete purchase;
- software for self-service terminals with a user-friendly interface and a lesser amount of steps needed to make a purchase;
- online recruitment portal, where job-seekers can easily apply to current vacancies.
Results
- the integration of real-time stock availability into the online store increased online sales by 14% within the first 6 months;
- 20% of customers opt to use the refreshed self-service terminals, thus reducing the burden on in-store staff;
- take-up of the new and improved loyalty program increased by 17% within the first 3 months, and the questionnaires continue to generate actionable feedback;
- the new recruitment portal increased the number of applicants for each role by 40% and helped to create a database of potential candidates for future vacancies.

Software for Monitoring over Legislation Changes
About company
An international banking group, the world's 8th largest bank by total assets, which currently operates in 77 countries.
Challenge
The customer needed a solution for legislation changes monitoring, which should be universal and user-configurable to be equally successful in countries with different legislation, mindsets, and living standards.
Solutions
- an application with AI and ML components, which is able to process all incoming documents at a fast speed;
- an ETL module to instantly load provisions to the system, and the implemented algorithms automatically recognize useful information.
- a special computational platform in order to calculate and monitor dependencies, risks, etc.;
- electronic document flow, business-processes modeling and managing of them, management and synchronization of data.
Results
- toxic assets share is decreased by 7.3%;
- ROI of the project is estimated at 124%;
- the application is able to process a document of 500 pages within 2 minutes, while a person would spend no less than a week.

All-in-One CRM System to Manage E-Sales Operations
About company
Company is a Platform as a Service for direct selling companies.
Project overview
The developed platform is a large CRM system used in the field of direct selling of various goods and services. The system consists of numerous modules and is designed to automate business processes and improve the efficiency of employees and contractors of the company. The system allows the user to create an IT-solution that can be customized and adapted to their company and its needs. It can be a catalog, an order management system, an event adjuster, and other solutions that a client needs.
Solutions
The architecture implemented by our developers significantly speeded up, automated and simplified the work of the application for clients, as well as reduced costs, optimized the accounting of goods/orders/contractors and increased sales. The delivered product helped the customer increase its market share and attracting new clients. After the launch of the system, the customer satisfaction score reached 87%.

IT solutions for Mercedes-Benz Cafe
About company
Mercedes-Benz is a German vehicle brand known worldwide for its luxury vehicles. In 2018, Mercedes-Benz was the largest seller of premium vehicles in the world, having sold 2.31 million passenger cars.
Challenge
As the government of Moscow took a decision to remove all the car dealer’s showrooms from the city center, the company needed another way to maintain its brand presence in Moscow, where its potential customers concentrated most. The possible solution to the problem became the concept of Mercedes Me Café.
Solutions
- implementation of the concept in the form of an isolated software for Windows OS, with its own browser, social networks, email clients;
- introduction of the possibility to order meals and drinks, pay bills, interact with the multimedia marketing materials;
- development and integration of the AI-based system that suggests a user the most suitable car based on their appearance identification: age, sex, clothing style and color, hair color, mood, etc.;
- introduction of the possibility to play games, branded in the Mercedes-Benz style, on the touchscreens;
- implementation of other beautiful and interesting interactive elements that draw the visitors’ attention to the brand.
Results
- almost 25% of the cafe visitors signed up for a test-drive of a Mercedes car suggested by AI;
- Mercedes Me Café in Moscow has become an effective instrument of attracting new clients, which led to the appearance of similar Cafés in Hamburg and Beijing;
- within the first six months, the number of Café visitors reached 70,000;
- the number of sold cars has grown by 6,000 per year.

Management and Search for Standards Platform
About company
A global leader in information, analytics, and solutions for the major industries and markets that drive economies worldwide.
Challenge
One of the problems many engineering companies face is electronic components management: obsolescence, counterfeit products, and the risks of violating environmental laws continue to grow, which causes losses in profits. Another challenge is information search, as engineers waste up to 40% of their time searching for information.
Solutions
- a database of over 500 million elements, which is regularly checked and supplemented;
- a platform that provides a single point of access to the most important information - the system includes an extensive library of more than 135 million documents;
- software is equipped with multi-language understanding, text understanding methods, context-sensitive help.
Results
- the platform has been implemented to more than 10,000 key customers in over 50 countries;
- the platform for searching and managing standards allows companies to reduce costs and the amount of time that engineers usually spend on research and design by 30%;
- in some companies, productivity increased from 30 minutes to 2 hours per day per one engineer, which is 600,000 US dollars annually in the form of savings per 40 engineers.

Logistics Blockchain-Based Platform
Company
Company is a global leader in providing a powerful data and technology platform for personalized development.
Project overview
Owing to the potential of blockchain technologies and AI, the resulting logistics IT platform enables shippers to automate monotonous workflows, optimize business processes, detect bottlenecks, and identify logistics process challenges. On top of that, end-users can monitor and overview shipment activities in real-time.
Andersen’s team played two roles while working on the IT tool. On the one hand, the customer wanted to make the system more stable and user-friendly. Thus, they needed to expand their development team and get access to our IT talent pool possessing solid expertise in the field of blockchain. On the other hand, the customer lacked testing procedures and policies. As a result, the customer had to deal with multiple bugs and defects. Andersen’s team helped the customer to set up QA processes.
Solutions
While working on that IT project, Andersen's team focused on designing and building a clean and user-friendly API as well as a range of robust, scalable, and high-performing enterprise-grade microservices. Another development task was all about applying cutting-edge P2P protocols to deliver a safe and decentralized solution.
As for the testing process, such procedures were set up from scratch. Our QA experts successfully designed a testing strategy, built a traceability matrix, and introduced a test reporting process.

Event Management System for Entertainment Industry
Company
Client is a company that provides innovative business networking solutions.
Project overview
Our customer is a company engaged in managing business events. The company’s activity caters for thorough organization and optimization of every single aspect and hence requires software that would automate the business processes, as well as store and edit all the necessary information. Also, there was a need for a software solution to manage the customer’s extensive client base. The development of this solution was entrusted to the Andersen team.
Solutions
- We established the QA process and normalized the communication between Dev and QA teams
- The application was covered with test documentation
- We made Andersen’s pool of real devices available for testing
- We automated testing process and implemented a script that automatically creates bugs from failed tests
Results
- Effective early time testing reduced risks of producing defects
- Over 90% test coverage of the application
- We set up continuous testing with nightly runs of regression tests
- Positive feedback from end users

Software for HR Management and Payroll Accounting
About company
The company is engaged in producing solutions for automating labor-intensive payroll accounting and HR-management processes.
Challenge
International companies face difficulties in personnel management and payroll accounting in accordance with the regulations of each particular country, spending a lot of money on various software and corresponding specialists.
Solutions
- a single software solution consists of several interconnected modules, besides, we created a mobile app where the most commonly used functionality is available;
- HR-module with well-structured information about employees, different documents and notification templates, with a possibility of monitoring KPIs;
- payroll accounting and data analyzing module that allows changing parameters for the payroll, monitor the amount of social contributions paid from salaries, view the dynamics of payments, assign additional payment or exclude a day from the payment in just one click.
Results
- after 6 months from release project ROI is above 130%;
- payroll accounting speed optimized and it’s 64% faster now;
- the cost for the accounting department and HR-specialists is reduced by 20%;
- the solution can support 20,000 users at a time and perform up to 1,000 accounts per minute.

Car Rental Application
About company
A European company with a simple but innovative approach to car rental.
Challenge
The task was to build a car rental system capable of all the functionality common for other such systems with two conditions: the system should be keyless and highly intuitive.
Solutions
- a car rental platform consisting of a web admin part and a cross-platform mobile application that allows clients to rent a car for a certain time, book a car in advance, choose a car by several parameters such as class, cost, size, fuel, location, etc.;
- the use is simple: a user installs the application, registers, adds their ID and driving license information, finds the closest location to pick up a suitable car. Once the car is chosen the user receives a key-password which allows them to open the vehicle via Bluetooth;
- the application will help the user to find the closest and therefore most convenient place to park the car after finishing the trip. Payment is processed post factum.
Results
- the system positively stands out from the huge amount of similar products;
- the possibility to choose a car by class, cost, size, fuel, location, etc. increased the number of clients;
- the implemented car door lock system provided additional protection from the car thefts.

IT Improvements for Travel Services
About company
The FTI Group is a German travel group. The parent company FTI Touristik GmbH, based in Munich, operates and has around 90 subsidiaries worldwide. The group employs 12,000 staff worldwide and is the fourth largest tour operator in Europe.
Challenge
Improvement and optimization of the language school website, voucher implementation, redevelopment of the official website modules, and development of a cross-platform mobile application for more convenient usage.
Solutions
On the backend, most of the development was on TYPO3, which is a well-known German CMS. Frontend was Vue.js and Node.js. A lot was done using PHP. Also, we provided some design services like UI/UX specialists.
Results
Andersen has delivered four subprojects to the customer, and all of them have already produced positive results. Leading to an increase in customer loyalty and 16% of new clients. The work on the language and the main website’s performances has significantly increased the traffic. Switching to a new email provider resulted in significant cost savings. The new mobile application and voucher implementation ensured the convenience of the company’s services.

EHR System for Clinics
About company
A software solution provider that helps to improve patient care at various healthcare facilities through their EHR product suite.
Challenge
The customer’s company was interested in making improvements to its electronic health record system for clinics - a web-based version of their existing EHR-system, an electronic medication administration record system to minimize the risk of prescribing conflicting drugs or treatments, and an electronic document management system.
Solutions
- a web-based version of the existing EHR-system that contain a patient’s medical history, diagnoses, medications, treatment plans, immunization dates, and test results;
- an electronic medication administration record (eMAR) system to minimize the risk of prescribing conflicting drugs or treatments and created an electronic document management system (DMS) for organizing and storing different kinds of medical documents.
Results
- the solution optimized the work of the staff and significantly increased their KPI (+49%);
- with the help of the integrated systems, the customer’s company managed to increase the quality of its medical services, which resulted in an increase in customer loyalty and attraction of new clients (+14%)

IoT-Powered Health Tracking Tool for Medical Staff
About company
The customer, Emfit, is a manufacturer of devices for contactless tracking and measurement of vital health parameters.
Challenge
Before approaching Andersen, the company developed some portions of the app. The resulting solution, however, functioned incorrectly. The customer also lacked the capabilities to manage the system. Along with that, it was necessary to automate the solution based on user requests.
Solutions
- an IoT tool functioning on a ballistocardiography basis was developed;
- the tool connects with ferroelectric sensors to obtain a graphical representation of a human body's repetitive movements;
- this way, it collects a wide range of health data;
- medical personnel is immediately notified in case of emergency;
- sleep statistics are analyzed based on the data collected.
Results
- proper assessment of heart muscle recovery levels is ensured;
- the resulting API can be used for academic research;
- patient indicators are recorded seamlessly and remotely;
- 89% user satisfaction rate;
- 20% increase in data accuracy.

Web Tool for Logistics Companies and Customers
Project overview
The project's objective was to create a platform of the highest possible quality and capable of matching the requirements of a wide network of shippers, suppliers, retailers, cargo recipients, and carriers. To resolve this IT challenge successfully, the customer approached Andersen as a partner with an extensive track record and industry-specific expertise to augment its in-house software development team.
Solutions
In close collaboration with the customer, Andersen successfully accomplished its ambitious mission. We helped them to digitize their logistics business via modern solutions made easily available for multiple end-users. We also contributed to optimizing the platform performance and extending its functionality
Our team has been involved in the development of several solutions. One of them was a platform for Time Slot Management via which 23 million time slots are booked every year. On top of that, it can optimize the efficiency of warehouse functions as well as significantly reduce the waiting time for trucks.
A lot of work was dedicated to the back-end software development portion. The purpose of those activities was to ensure projects' real-time visibility and effective functioning of the customer's hybrid mobile apps. Further, Andersen was entrusted with ensuring security, authentication, SSO, and authorization.
Our cross-functional team also assisted with creating a reporting system (the latter stores documents in a centralized fashion and links them directly to the relevant transportation units) and a freight bid management platform.

Enterprise-Level App to Compare Grocery Prices
UX-research
Having gathered the requirements for the product from the customer, we started a thorough investigation of the stores, the goods of which would be compared in the future app. Particularly, we focused on the assortment of goods, their prices, deals, and discounts. In addition, we studied consumer reviews on both stores to figure out the direction we should follow.
UI-system
When creating a user interface, we followed the principles of minimalism, simplicity, and attractiveness. Practically, it all was about the following direction: minimalism in colors, buttons, and icons, simple and intuitive navigation, and the use of delicious-looking food images.

Internal Workflow Tools for a Tourism Company
About company
World-leading British-German tourism and travel company.
Project overview
Intending to make client services more user-friendly, our team developed four effective projects from scratch and assisted in improving the service for transforming data obtained from various resources. In addition, we provided advice on design engineering, which helped to significantly increase the conversion rate on the customer's website. Andersen’s design team paid particular attention to intuitive navigation, simple controls, and the user-friendly look and feel of the projects delivered.
Solutions
Andresen provided multitasking specialists who assisted in the development of internal projects, working in several directions at once. The provided solutions allowed the customer's employees to interact with the company's database faster, manage content, and quickly reply to market needs. In addition to these tech issues, the resulting solutions are notable for their convenient, optimized, and streamlined UI/UX. As an outcome, the end-users now feel more engaged, satisfied, and effective at work.

eCommerce Tool to Order Meals during Sports Games
Challenges
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Increased risk of missing a defect into production due to the absence of testing.
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Support of the app on various iOS and Android devices without crashes.
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Due to the lack of internal expertise the customer required Andersen’s assistance in automating the QA processes for iOS and Android development.
Solutions
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Introduced a QA team of Senior QA specialists into the client's project to set up the testing process and activities for defects prevention to production. QA workflow was included in the SDLC process, tuned communication between Dev & QA teams.
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The testing was carried out on every required device (iOS and Android). All features were covered with test documentation. We have set up and are keeping the knowledge base in Confluence up to date.
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Set up automation testing process, configured TestRail integration with CI system and Jira for a clear vision of test coverage of every feature.
Project results
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Decreased risks of missing defects to production through set up testing process by 90%.
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Prevented the app from crashes by increasing the testing coverage with a pull of iOS and Android devices.
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Reduced the time needed for regression testing of the app by 5 times through introducing automation testing.

Dental businesses IT solution
About company
TaskDent is a Texas based dental care provider dealing with large volumes of medical and business data. The CEO has reached out to Andersen for a reliable solution needed to securely store sensitive records that would be instantly accessible from any business location.
Originally, TaskDent used spreadsheets to keep its dental and business records. However, there was simply too much heterogeneous data that could not be handled and effectively processed this way.
Project details
An advanced monitoring dashboard with a user-friendly interface to provide all-in-one platform, accurate, and timely tracking of healthcare business numbers. The platform is capable of receiving and arranging data from all of its industry-specific data sources and websites, and provides for effective management of accounts, revenues, expenses etc. Andersen’s task was to ensure that the solution is able to obtain, store, process, and provide easy and HIPAA compliant access to multi-faceted data. The number of data points is plenty, encomassing physicians and their performance, patient medical records, healthcare facilities and their incomes, expenditures, etc.
App functionality
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Keeping track of income, expenses and overall financial status ensured by up-to-date metrics and analytics algorithms
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User profiles and accessibility rights defined by admins only
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Intelligent structure of calculations and charts based on the uploaded numbers
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Convenient data input - manual or automated upload - and reports generation based on this data
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Assignment of Daily and monthly tasks to prevent any discrepancies
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Increased scalability as well as simpler intergrations and migration due to the AWS-based data

Class Action Web Application
UX-research
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
UI-system
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.

An energy data management system
Project overview
Andersen was approached by a company operating in the energy sector. This large-scale business runs 45 subsidiaries and four affiliated firms with 3,500 employees. The chief goal of the company is to transmit and distribute electricity. It is not an exaggeration to say that 50% of electricity produced globally is managed via the company's products, services, and facilities.
Namely, the customer helps its clients — i.e., energy producers, public and industrial grid operators, and transformer manufacturers — with smart solutions and tools to control load flow and power quality for a seamless power supply. The range of products includes on-load and de-energized tap-changers, innovative sensors, automation technology and analytics tools, and digital solutions.
Andersen was entrusted with building a data management and processing system to support the customer's global operations.
App functionality
The result of Andersen's effort can be described as an enterprise-grade application collecting data from electrical transformers and generating reports based on it. With this solution at their disposal, the customer's employees can quickly obtain graphs and tables covering the risks of transformer component failures, as well as recommendations based on those risks.
The tool built by Andersen is, in particular, notable for its ability to work with images. It can upload, download, delete, rotate, drag, drop, and add them to reports. As for the range of available file formats, the tool offers PDF, CSV, and XLSX files.
Finally, this solution displays all data-generation transformers on the map and can function offline thanks to a special library that synchronizes the database and IndexedDB data.

A Back-End Middleware Platform for Logistics
Project overview
Andersen was approached by a woodworking company. The company was determined to keep up with the latest industry trends and follow the best practices to be as globally competitive as possible. Therefore, they made the decision to build reliable fleet management software (FMS). With it at their disposal, they intended to fully automate their document circulation processes and significantly simplify their overall workflows.
About the project
When Andersen was contacted by the company, they already had the initial version of the logistics management solution built. That IT platform was developed by their in-house tech team and subsequently refined by a third-party vendor.
However, the first version failed to attain the goals set. The customer was still facing numerous challenges generated by the platform's performance and extensibility. As an outcome, endless time-consuming operations and the high costs of implementing features made it clear that the business needs a brand-new app to improve usability and ensure a personalized UX.
We were entrusted with becoming the customer's strategic partner and assisting them with the reinvention of their plans and product. Owing to our deep expertise in mobile and SaaS AWS LaaS-based development – as well as in DevOps consulting services – Andersen turned out to be a perfect match to develop an Android mobile app and cloud-based middleware.
Project results
Andersen made the quickest possible progress to implement the solution and let our collaboration with the customer gain steam. Thus, we swiftly deployed the required cloud-based system and transferred several mission-critical services to it. As an result, the customer company has found itself in the right position to run the functionalities in the full production mode.
Overall, the improvements that Andersen delivered have increased client satisfaction rates and boosted the customer's competitive edge.
Reviews
the project
Dev Support for Technical Process Automation Software
“They have a very good ability to adapt to the processes of our company.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of Quality Management for a process automation software.
What challenge were you trying to address with Andersen?
We needed development support.
What was the scope of their involvement?
They provide the main part of development as well as quality management and involvement in product management.
What is the team composition?
There are 12 people.
How did you come to work with Andersen?
They distributed a movie and wrote an email to my supervisor. We were impressed with the movie. They spoke very good German and were very promising.
What is the status of this engagement?
We started working together in January 2018 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their quality is high-level. They do reviews themselves. I’m very satisfied. The quality of the developers is dependent on the input that we have here. From time to time, the input isn’t ideal and then they have to ask more questions. As soon as they ask, they deliver high quality.
They have a very good ability to adapt to the processes of our company. They’re very good at improving processes. They helped us a lot with the basics here.
How did Andersen perform from a project management standpoint?
They come up with ideas on how we can work better together in Jira. We were suffering a little bit low on project management. They’re getting better. As we give them new requirements all the time, they couldn’t keep the original estimated target dates. We use a Scrum framework and it’s becoming better. The estimations are rather good.
What did you find most impressive about them?
They improved the quality of the product and added new features to the product.
Are there any areas they could improve?
Sometimes the programmers’ English could be better. In the beginning, we had only a few programmers whose English was a little poor, but training helped improve that.
Do you have any advice for potential customers?
The better you prepare the project, the better they can take part, anticipate, and implement the product you have. Be very prepared with having very good specifications available. The development is rather quick and able to understand. Treat the team as your own team.
the project
Remote Dev Staff Augmentation for Emergency Dispatch Center
"Andersen is very active in supporting us."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the development manager at eurofunk Kappacher, an emergency dispatch center.
What challenge were you trying to address with Andersen?
We needed remote development support.
What was the scope of their involvement?
Andersen provides development support. They augment our team with remote developers. We have local developers in all the teams, as well as product owners and scrum masters. Requirement management and project management are done on our side.
What is the team composition?
We have a team of seven individuals spread out over three teams. Most of them are software developers. We also have one DevOps engineer.
How did you come to work with Andersen?
My predecessors found them through an online search. Andersen had a very good availability of talent, and they were very cooperative. We also found the whole process of negotiating the legal framework worked very well for us.
How much have you invested with them?
We spent 300,000 € (approximately $329,000 USD).
What is the status of this engagement?
We started working together in December 2018, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Andersen is very active in supporting us. They’re constantly in touch and checking if everything is going alright. With the COVID-19 situation, when we switched to more comprehensive teleworking overall, they doubled their effort.
There’s been a very good response to the situation on their part. We had some technical issues and the team made some adjustments to their data centers, which worked out quite well. We managed to get their IT teammates and ours to work together to eliminate whatever network problems we had.
How did Andersen perform from a project management standpoint?
We work in an agile framework, so we have daily standup meetings. The teams manage themselves to a large extent. Andersen’s account manager is always around, and so is the office manager for the developers.
It’s a flawless process. The management communication is mostly done via email, which is convenient because I have lots of meetings. We also have video call tools set up with the developers.
What did you find most impressive about them?
Andersen continues to have readily available talent, which is important because we’re a growing company and we’re scaling up. They work with our requirements and qualification profiles.
Are there any areas they could improve?
We’re doing team augmentation with them which means we carry the risk associated with managing the teams. The tools, the process coaches, and the product design is ours. We’ve had some discussions surrounding how long we can take to decide who we want to hire and how long it takes for that whole process.
From initial selection, the confirmation that the candidate is someone we want to work with is about two weeks. We take about two weeks to create the administrative stuff and build them up in ERP and IT until we have the remote desktop machine and everything set up.
These four weeks have sort of been a point of contention and have led to a bit of pressure occasionally. However, it’s not a big issue.
Do you have any advice for potential customers?
Work out details and high-quality qualification profiles. Andersen seems to have the talent to match the requests quite well.
the project
Mobile & Social Platform Dev for Gaming Company
"We have shared all the procedures and tools."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am a Team Lead in one of the leading mobile devgame companies. I am leading the R&D team that supports two games.
For what projects/services did your company hire Andersen?
Our R&D team is supporting several games on mobile and social platforms. We faced the lack of free hands to properly handle the situation with maintenance and feature development. Especially, we identified the need in extra QA and back-end resources.
What were your goals for this project?
We wanted to get the gap in QA capacity closed so that QA engineers could test all what the developers provide. Plus, there was a need in a specific back-end skillset that we could not find on the market. So the impact anticipated was that our games' support would be fully operational.
How did you select this vendor?
we selected from several prospects for each position. The interviews were held by the members of other teams within the company, they confirmed the competencies of the suggested candidates from Andersen.
Describe the project in detail.
I am a direct manager of the whole R&D team and lead the full maintenance and feature development procecss. So we took people from Andersen as regular members of the team, with all respective access, permissions, processes.
What was the team composition?
We took two persons fromo Andersen., So, one is a QA engineer who adds to the already exisiting QA engineer. Another is a back-end developer responsible for maintenance and feature developemnt for one of the game.
Can you share any outcomes from the project that demonstrate progress or success?
All games started being fully covered with the full scope of R&D suppoort. Games are success now, fully opeerational and have plans for further development
How effective was the workflow between your team and theirs?
Because we took Andersen people as regular team members, we have shared all the procedures and tools.
What did you find most impressive about this company?
I value most the selection of the specialists so that we didn't waste time tring to figure out the proper candidate among the list of names. Each person suggested was really the person professionaly suitable for us.
Are there any areas for improvement?
Everything is fine. Any ptential improvement can be advised only when we could see it. So far, everything is fine
the project
Web App & Platform Dev for Energy Software Company
"Their team is very helpful and flexible."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the lead of IT and development at a software company in the energy sector.
What challenge were you trying to address with Andersen?
We needed development support.
What was the scope of their involvement?
They did front- and backend development work for our web application and platform. They used Angular, Go, and Node.js.
What is the team composition?
Initially, we worked with two developers. Now, we work with five of them.
How did you come to work with Andersen?
I made a tender with selected providers, and Andersen made the best offer.
How much have you invested with them?
We’ve spent $197,000 so far.
What is the status of this engagement?
We started working together in March 2019, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
In the beginning, we had some problems, but they provided me with new resources. Their work is of good quality, and we have a good relationship with the developers.
How did Andersen perform from a project management standpoint?
The team is very helpful and flexible. They have an experienced management team. Additionally, our cooperation and teamwork with them have been good.
What did you find most impressive about them?
Our collaboration with them has been good.
Are there any areas they could improve?
In the beginning, it was challenging to find the right people with the right skills. Management was open to helping us get new resources with the required skills.
Do you have any advice for potential customers?
Define your skill requirements clearly. Do a trial period so that you can see if it all matches your needs.
the project
Web App for Regional Bank for Small Businesses
“They finished their work on time and the quality was good.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of Xpence Ltd.
What challenge were you trying to address with Andersen?
We started a new version of our web application based on a new technology. We were searching for someone who has experience in Flutter.
What was the scope of their involvement?
We ordered a pilot project from them. The project took about three months and now we’re finalizing it. The first project was based on a fixed price. After this, we took another month to add some features. As a pilot, it had no documentation from our side.
What is the team composition?
There are developers, a scrum master, and QA person.
How did you come to work with Andersen?
After interviewing developers from the company, it became clear that they really knew what to do. We tried to cooperate with them on another project before this, but their estimation was too expensive for us as a startup. We hired someone else, but when we required another tool, the offer from Andersen was more suitable.
How much have you invested with them?
We’ve spent about €30,000 (approximately $30,000 USD).
What is the status of this engagement?
We started working together in January 2020 and the work is ongoing. We’ve suspended it for a time due to COVID-19 but plan to start up again in the summer.
What evidence can you share that demonstrates the impact of the engagement?
I’m very happy with the cooperation. They gave me the right balance between the developers and the QA people. I’m happy to continue with them. They explained a lot of things and why it’s better to do it certain ways.
How did Andersen perform from a project management standpoint?
They work in a scrum methodology. They were good with scheduling and meeting deadlines. One time they understood they were going slightly out of scope and arranged additional developers to outline the timeline. It was done without any questions from us. The project was put back on time. Their work was done really professionally.
What did you find most impressive about them?
They finished their work on time and the quality was good.
Are there any areas they could improve?
Sometimes the resources would change in the project. The QA person was replaced and during the middle of the project, their scrum master took another position. I think they could have found resources who could be on the project the entire time. On the other hand, the team was very small. It wasn’t a big problem to manage the directors because they were quite advanced and it wasn’t necessary to micromanage them. There was a gap in their work but it had no impact.
Do you have any advice for potential customers?
They’re flexible with all the agreements. Don’t tell them that you won’t cooperate with them on the first impression or the price. It’s possible to find an agreement.
the project
Shopify App Development for Telecommunications Company
"The monthly reports are in-depth and provide a clear understanding from the developers side, which we appreciate."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Vertex is a company positioned in the heart of Lithuania - Vilnius. Here at Vertex we are working on a lot of different projects and are always looking for new ideas. My role in this company is project manager.
For what projects/services did your company hire Andersen?
Currently we are working on a new app called Sendato which will help Shopify users to send marketing SMS and MMS to their clients worldwide. we hired Andersen to help us with development process.
What were your goals for this project?
Our goal is to create an app for Shopify users so that they could reach their clients via text messages about their new items in stock, collect reviews and boost their revenue.
How did you select this vendor?
We have found Andersen just by searching for developers. There where a lot of other companies/people we have considered, but we chose Andersen because they provided great developers for a good price.
Describe the project and the services they provided in detail.
Sendato is an app for Shopify which allows users to send text messages to their clients. Andersen provides development services to us.
What was the team composition?
We are working with 2 senior developers which are helping with creating our app.
Can you share any information that demonstrates the impact that this project has had on your business?
Our task creation and closing rate has spiked and the progress has sped up around 3 times.
How was project management arranged and how effective was it?
All of our tasks are being managed via GitLab. Communications are being handled by Skype. As well as that, Andersen provides monthly reports including all of the metrics and analysis.
What did you find most impressive about this company?
The monthly reports are in-depth and provide a clear understanding from the developers side, which we appreciate.
Are there any areas for improvement?
Everything was quite great, but it would've been better if developers would have created their own issues from the main tasks. It would've given our developer some more time for his own work.
the project
Site & ERP App Dev for Financial Services Company
"The team excelled at working in stressful conditions and meeting deadlines."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Company works in payday loans industry, I am serving as Chief Technology officer there.
For what projects/services did your company hire Andersen?
Andersen was hired in order to assist with development and support of company's core product - lending ERPP platfform & website for customers.
What were your goals for this project?
To achieve stable and fast feature development, quality control and technical improvements.
How did you select this vendor?
Vendor was selected based on feedback for peers.
Describe the project and the services they provided in detail.
Andersen covered part of development, testing and support cycle, along with in-house IT team
What was the team composition?
Team consisted around 10 people, developers, QA testers and business analysts.
Can you share any information that demonstrates the impact that this project has had on your business?
Business requirements & goals were achieved according to development timeline, quality surpassed the expectations.
How was project management arranged and how effective was it?
Project management was done by our in-house team.
What did you find most impressive about this company?
The team excelled at working in stressful conditions and meeting deadlines.
Are there any areas for improvement?
Probably communication.
the project
Back-End Development for Ticket Operator
Andersen provides a high level of service and offers effective solutions for the development of our business."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the CIO of Kassir.ru, the largest ticket operator in Eastern Europe, which cooperates with promotion companies in Russia and the world, and is also the official ticket operator for events of a federal scale.
For what projects/services did your company hire Andersen?
We attracted Andersen developers to develop new functionality and support the back part of the site
How did you select this vendor?
We needed a reliable partner, ready to provide the high level of data security needed in modern realities. After a series of checks, we made sure that we can trust Andersen.
Describe the project and the services they provided in detail.
Andersen employees worked on the development of the backend part of the Kassir.ru website. Work was carried out to support the existing functionality, as well as to develop new functionality that allows the company to attract more customers and increase its sales.
What was the team composition?
2 employees (back-end developer) of Andersen company became part of the Kassir.ru team + support and management of a part of the team from Andersen - 1PM.
Can you share any information that demonstrates the impact that this project has had on your business?
The functionality introduced in the process of cooperation made it possible to increase the stability of the work and website conversion, which ultimately increased sales.
How was project management arranged and how effective was it?
Andersen's specialists adhere to the project schedule and priorities, they are always available to resolve issues of any complexity and are ready to respond to any changes.
Work on the project was carried out according to a flexible methodology, which made it possible to quickly make adjustments taking into account priority, and the reporting provided by Andersen provided transparency of cooperation.
What did you find most impressive about this company?
Andersen provides a high level of service and offers effective solutions for the development of our business.
Are there any areas for improvement?
At the moment, we are satisfied with the quality of the services provided by Andersen. We are ready to cooperate in the future on our new projects.
the project
SaaS Development for Business Services Company
"They are flexible, friendly, and professional developers."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We create cyustom B2B SaaS products and licence them to our customer
For what projects/services did your company hire Andersen?
Senior frontend and backend developers as well as designer
What were your goals for this project?
Create and update our large scale Saas service.
How did you select this vendor?
Our colleague recommended Anderslab as company and also specific developers there.
Describe the project and the services they provided in detail.
Senior frontend developers Senior backend developers Designer
What was the team composition?
Team size has varied from 5-10 developers. Consting FE,BE and designer
Can you share any information that demonstrates the impact that this project has had on your business?
This project was very important to us and its making it happen was critical to our business.
How was project management arranged and how effective was it?
Project management was done by us (in-house)
What did you find most impressive about this company?
Very good communication They are flexible, friendly, and professional developers.
Are there any areas for improvement?
Nothing comes to my mind.
the project
ERP Development for Learning Materials Company
"We very much appreciated having a reliable partner, who delivers on time and has open communication."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We produce learning material and software for digital learning in a specific niche. I am the CEO.
For what projects/services did your company hire Andersen?
In our country, qualified software development resources are short. We needed qualified and reliable resources in order to meet our goals.
What were your goals for this project?
Continuous software development based on specifications by our product management and product design team.
How did you select this vendor?
Professional key account- and project managers, good value for money and most importantly absolutely reliable!
Describe the project and the services they provided in detail.
continuous software development for multiple features in an ERP system, online booking solution as well as digital learning platform.
What was the team composition?
Team team changed over time, depending on the needs. We very much appreciated the flexibility in staffing qualified resources to the project. The project manager never changed, which was very important to us. There were 3-4 people on our side, and 3-4 people on Andersens side.
Can you share any information that demonstrates the impact that this project has had on your business?
The project is still going on, but thanks to Andersen's resources we can react quickly to customer needs and recommendations, which helps us to win clients and keep them satisfied.
How was project management arranged and how effective was it?
Project management was very professional and reliable.
What did you find most impressive about this company?
Reliable and "tangible". We very much appreciated having a reliable partner, who delivers on time and has open communication.
Are there any areas for improvement?
improve English language skills of some developers.
Since the Andersen team began working on the app, the company has received more positive feedback regarding its UX. The company liked the work so much in fact that they re-used some of the assets of the portal on other projects they were working on to increase their efficiency and resilience.