Andersen Inc.

BACKGROUND

Please describe your company and your position there.

Our company supports various customers with custom implementation of web applications. I am the leader of the development team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc., and what were your goals?

Last year we implemented a platform for our customer, which needed to be extended in several ways to support the latest use caeses of the customer and to replace another old system from the customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked together with Andersen on another project and asked them for assistance here as well as we had positive experience working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had mockups done by our designer. Andersen managed the project in Jira, implemented the web frontend (React and TypeScript) and was responsible for QA of the whole project.

How many people from the vendor's team worked with you, and what were their positions?

We had three people working from Andersen:

• Business Analyst
• QA Specialist
• Senior Web Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our customer was highly satisfied with the outcome of the project and already got positive feedback from the users of the platform. The expectations of the web application were fully met.

Describe their project management style, including communication tools and timeliness.

We had weekly sync meetings to talk about open questions and decisions. Tasks were managed in Jira and most communication was done in MS Teams.

What did you find most impressive or unique about this company?

Most impressive for me was the level of professionalism the communication was prepared (Tasks, QA Reports, Meeting Minutes). Also the quality of the web application was very high and we did not need to conduct separate tests.

Are there any areas for improvement or something they could have done differently?

With the amount of time I was available the team from Andersen did the best what was possible. For some pages in the application the development took a bit longer than I would have expected.

BACKGROUND

Please describe your company and your position there.

Marketing Manager in a healthcare company,

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc., and what were your goals?

Company shifted from investigational to commercial use . Requirements to initial website changed and it had to be adapted to be more user-centric and patient-oriented.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor was selected before I joined the project. Decision was based on proposal, concept and price offer

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

rework of complete website, new sitemap, new graphics and animations, added functionalities such as location finder and hotline.

How many people from the vendor's team worked with you, and what were their positions?

4-5 people, project manager, Key Account manager and IT project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website was successfully launched, team was always very responsive and eager to find solutions

Describe their project management style, including communication tools and timeliness.

Easy communication via Teams calls or written, email. Check-in calls to align on processes. Good to check-in via Teams to ensure timely delivery.

What did you find most impressive or unique about this company?

We were impressed with how they took care of their teams and held up the business, service, and spirit despite the political crisis situation.

Are there any areas for improvement or something they could have done differently?

Change of project manager twice during process, first one did not manage the project well enough, second one left the company towards the end of the project - led to some delays, but was made up for immediately. Would have wished for some more advice on several layout and functionality decisions, i.e. possible implications on SEO, ratings etc.

BACKGROUND

Please describe your company and your position there.

Co-founder of a medical device startup headquartered in Lausanne, Switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen Inc.?

UI/UX for a companion app to a robotic rehabilitation device for patients at home.

SOLUTION

How did you select this vendor?

We interviewed 10 vendors that were either recommended, had contacted us in the past, or that we identified based on clutch ranking. Then we selected the vendor based on relevant portfolio, value-for-price, and emotional appeal.

Describe the project in detail and walk through the stages of the project.

The project was divided in 2 work packages: The first work package was centered around building the user flows and wireframes (1 week sprint), while the second work package was to develop the design concepts for a complete clickable prototype in Figma (2 week sprint).

How many resources from the vendor's team worked with you, and what were their positions?

1 UI/UX designer and 1 Project Manager per work package.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very happy with the clickable prototype which exceeded our expectations. The prototype is the first demonstration for a future version of our product and will be used to both secure funding for implementation and for early customer feedback.

How effective was the workflow between your team and theirs?

The workflow was very effective, we had daily short meetings to show progress and discuss questions. An account manager also followed up regularly regarding our overall satisfaction with the project.

What did you find most impressive or unique about this company?

The team was responsive and fast. There were no delays except the ones incurred from our team between work packages. They also have an impressive pool of talent given how quickly they could find good resources in short time. The designers were very good and paid close attention to our user personas and their needs (elderly/accessible design). Moreover, the team engaged different designers along the process to ensure matching skillsets and project demands.

Are there any areas for improvement or something they could have done differently?

A live project Gantt so we can always follow the project plan could be helpful.

BACKGROUND

Please describe your company and your position there.

We are a medical artificial intelligence company, developing solutions for the diagnosis and management of neurological conditions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen, and what were your goals?

Andersen was tasked with developing a comprehensive web-based cloud processing platform, allowing for high-throughput multi-modal data processing.

SOLUTION

How did you select this vendor and what were the deciding factors?

After speaking with a number of other vendors, Andersen was selected based on the competitive pricing offered, relevant background, and enthusiastic approach to understanding and delivering the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As part of the project, an initial scoping piece was carried out by engaging with a business analyst at Andersen, creating UI designs, and user stories and describing the required tech stack needed to deliver the project. Subsequently, the actual development work started, which involved sprints defined based on the user stories described by the business analyst, and continuous feedback from our team.

How many people from the vendor's team worked with you, and what were their positions?

approximately 6 personnel: 1) project manager 2) business analyst 3) dev-ops specialist 4) UI/UX designer 5) front-end developer 6) python developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered within budget and time and captured all the requirements set out by us. The team at Andersen were very accommodating of unforeseen changes or requirements that came to light during the development phase.

Describe their project management style, including communication tools and timeliness.

The project management was carried out very effectively, using various reporting tools to communicate spring objectives, what has been delivered, cash burn rate, outstanding issues and bugs, etc. Tools such as Jira and SharePoint were used to achieve this.

What did you find most impressive or unique about this company?

They enthusiastically worked with us to understand our needs and proactively offered solutions and improvements. They wanted to deliver an end result that even went beyond our anticipated goals for this phase of the development.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am the VP of Product at ChronWell, Inc, a digital therapeutics company with focus on Liver Health and Cardio-metabolic Health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen?

We hired Andersen for initial prototype and UX design of our digital health app.

SOLUTION

How did you select this vendor?

We searched and validated multiple vendors. Andersen impressed us with the quality of their work and people.

Describe the project in detail and walk through the stages of the project.

The UX team conducted cursory market research on resources we provided, evaluated existing wireframes and ideas/designs, iterated on the wireframes and delivered UX prototypes for the MPV as well as overall vision of the product. The team also conducted user testing and incorporated the learnings into the design.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked directly with their UX/UI designers, project manager and clinical expert. Technical and BA experts also participated when we needed. Overall team was very eager and available to help with any needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team at Andersen delivered great quality prototypes that helped us accelerate our concept validation and product development. We are continuing to work with them as we grown the product and add more features.

How effective was the workflow between your team and theirs?

The team at Andersen was very responsive, quick to understand general concepts and turn them into actionable prototypes. They established clear deliverable timelines and stayed on point.

What did you find most impressive or unique about this company?

Two things impressed us the most about Andersen. First, the speed and level of understanding from their team on the needs of the project and the general concepts presented to them. One conversation of an idea is sufficient to get exactly the outcome you're looking for. This is a rare and valuable quality for the team and the company.

Next, we have been impressed with the extent that the company has gone to take care of their employees and consistency in communicating with their clients in a difficult situation full of uncertainty and stress.

Are there any areas for improvement or something they could have done differently?

So far, no additional comments.

BACKGROUND

Introduce your business and what you do there.

I am the founder and former CEO of a travel tech startup. I’m in charge of our company’s main product, specifically the R&D, software development, and project management around it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andersen?

Andersen is providing us with resources that help develop our product’s backend and UX.

SOLUTION

What was the scope of their involvement?

Andersen provides individual resources who are part of a larger, mostly remote team setup. They are part of the development process where they have to perform like a normal employee. Together with these resources, we’re building our initial product and bringing it to a sales-ready level so that we can use it with clients. They help us with UI/UX design, software development, and Python backend development.

What is the team composition?

We have three people from Andersen working with us. They have provided a fourth resource, but there has been a switch due to the Invasion of Ukraine. One of the guys is based there and is limited in his capacity right now. From their side, we have UI/UX designers, software developers, and backend engineers who mainly work with Python.

How did you come to work with Andersen?

I came across their newsletter years ago. Sometime later, we experienced a resource gap when our outsourcing agency in Lithuania struggled to find Python resources. That’s when we reached out to various agencies, including Andersen.

We received info from those agencies, and we vetted all the profiles in a normal recruiting process. In the end, we chose Andersen because they delivered the best available profiles and because they had a really confident project manager who came through with a very professional and cleanly structured process. They also have a German entity that can communicate in Russian, German, and English.

How much have you invested with them?

With about 20–25 people involved, we have spent about $2 million.

What is the status of this engagement?

They started working with us in September 2021, and it is an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re not necessarily delivering a product for us, but they have helped us build and launch the product. It’s normal for some issues to come up since we’re dealing with people, but in general, they have delivered what we expected from them and at a very good cost. If we compare the output to the daily or hourly rate, it is really attractive. 

How did Andersen perform from a project management standpoint?

We have a scrum master that handles all project management, including the business and contractual parts. We do a monthly review where we discuss where we are standing, how each resource is performing, and whether we need additional resources. Andersen is very engaged when it comes to that, and it has all been very good.

What did you find most impressive about them?

Andersen has an impressive professional approach to outsourcing. The whole process and the whole administration have been really good. 

They always provide a clear contract with clear requirements of what they need and don’t need. They’re strict about their terms when we negotiate, and they don’t simply give in. Everything is really straightforward, and the project management team, especially our project manager, is really helpful. To sum it up, they have great accountability.

Are there any areas they could improve?

The only constructive feedback we have is related to the individual resources or the profiles that Andersen produces. However, we vet all candidates like in a normal recruiting process, so there isn’t much room for them to wiggle. They can only produce the profiles that are out there, so it’s okay.

Do you have any advice for potential customers?

The key thing is how you treat them and integrate them into your own team. Bring them into your system and processes and acquaint them with your standards. You’ll also need a clear understanding of your product, what you want, and what deliverables you need. I think that’s part of the recipe for success when working with them.

BACKGROUND

Please describe your company and your position there.

Founder and CEO of TaskDent; online financial monitoring platform for business owners in healthcare.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen, and what were your goals?

We were looking for solutions to help doctors be able to easily be able to keep track of their business performance and manage their overall financials all in one place. A solution that would track different metrics and create proper analytics related to business and personal financial data.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched and contacted multiple vendors with experience in this kind of projects. Primarily via the clutch.co and companies websites. Andersen found to be very responsive and cooperative with a large network of resources which gave us a better impression compared to others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with discovery phase and business analysis. Once we agreed on the scope of the project and initial cost for MVP we moved on to the design and development phase.

How many people from the vendor's team worked with you, and what were their positions?

One business analyst, one designer, one project manager and team leader and 1-2 developers. During the project we had 2-3 substitutes in each position which went smoothly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our software was built from scratch and more features added or were modified based on needs. We have started testing and debugging the product already and the outcome seems to be inline with the expectations.

Describe their project management style, including communication tools and timeliness.

The management was great and caring about our experience. We communicated via Skype, Jira and email during the project which was very organized.

What did you find most impressive or unique about this company?

Most impressive part of the project was the responsiveness and communication. Each step of the way we had quick feedback and followed the time lines very closely. Another aspect as a very positive point was their attention to our eproence and satisfaction with their performance.

Are there any areas for improvement or something they could have done differently?

In these kind of complicated projects, it is expected there will some flaws and need for improvements. During the development and testing it is normal that things don’t perform or appear as expected. We always communicated any issues and received great response and cooperation to solve them.

BACKGROUND

Introduce your business and what you do there.

I am the digital marketing director, web developer, and product manager for an e-commerce publication at a commercial printing company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andersen?

We hired Andersen to develop our website. 

SOLUTION

What was the scope of their involvement?

Andersen is developing our new site from a legacy site that's existed for over 10 years. The site is built in ASP.NET MVC in a SQL Server, and the frontend is in Razor. Andersen is also using some Javascript for the development. They've added some bells and whistles, including single sign-on, and refactored our old application. Andersen is also performing some bug fixes and maintenance where it's needed. 

What is the team composition?

We're working with three teammates from Andersen, and the project manager is our main point of contact. 

How did you come to work with Andersen?

I did a quick Google search and reached out to them because they seemed the most professional. Their team got back to me quickly, so we hired them. 

How much have you invested with them?

We've invested around $75,000 with Andersen thus far. 

What is the status of this engagement?

This project with Andersen began in August 2021, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site is still in development, but Andersen is performing very well for the price, given that they're remote developers. I am 90% satisfied with Andersen's work thus far — they've exceeded my expectations. 

How did Andersen perform from a project management standpoint?

Andersen's project manager isn't very involved with our project because we're not paying them for that service. Their developers generally meet deadlines and stay on budget, but there have been some minor delivery issues. We constantly communicate via Microsoft Teams and have biweekly 30-minute phone calls with the Andersen team. 

What did you find most impressive about them?

Andersen's technical ability is excellent — they provide excellent developers for a reasonable price.  

Are there any areas they could improve?

Andersen requires that I have a hands-on role in architecting technical solutions. That is a general issue of having remote developers who don't take ownership of an application, but I would prefer if they took more initiative to architect solutions. 

Do you have any advice for potential customers?

I'd advise customers to be very hands-on with the system architecture and be prepared to provide Andersen's developers with the architectural solutions and marching orders for the development. Customers shouldn't expect a lot of feedback regarding architectural solutions either. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an HR SaaS company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andersen?

We wanted to have a scalable development team to help us build our product’s version one from scratch.

SOLUTION

What was the scope of their involvement?

Anderson has built our software that allows our clients to sign-up, upload information, and manage their employees. They developed our MVP, which is a web portal. Their team is using React.js for frontend development and Python Django for backend development. 

Our app is an employee management software. It contains a database that stores employee information, and it supports onboarding, recruitment, and time tracking. 

In addition, our tool can conduct performance reviews — users can set milestones and log employee metrics. We intend to make it a workflow machine. If a user triggers a task, another user can approve it. 

Andersen also helped us design the app’s UI/UX — they created high-fidelity wireframes and mockups using Figma. 

Our in-house product owners are working with Andersen to communicate requirements and review designs. Our team provides feedback and suggestions to their work. The whole process is collaborative, and their development is ongoing. 

What is the team composition?

We work with five developers, one Scrum master, one designer, and three QA specialists. The Scrum master is our point of contact, but we also have an account manager. 

How did you come to work with Andersen?

I searched on Google for offshore software developers from Eastern Europe, and Andersen was one of the firms that came up. I looked at their website and found it to be very professional. 

On our initial discussions, I found that they were a relatively large company with a few hundred employees, increasing my confidence. I also looked at their reviews, including on Clutch, and the feedback I saw was quite positive. With that, I decided to work with them. 

How much have you invested with them?

We’ve spent around $100,000–$200,000. 

What is the status of this engagement?

We started working together around February 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Andersen cares about our product, and they always come up with ideas on how we can improve the code. The quality of their work is also excellent — they meet our expectations.

They propose refactoring work to make our app more scalable. They also suggest tools that we should use to improve our operations. I’m very optimistic about their work, and I’m happy with the engineers we have. 

How did Andersen perform from a project management standpoint?

Andersen’s team is very professional. We do sprint planning, and they review our documentation and create a project timeline. Most of the time, they meet their deadlines. We use Slack for communication, and we have a daily sprint call with their team. 

What did you find most impressive about them?

Their team is open to discussion and feedback. As a result, our sprint planning runs smoothly, and we can easily communicate what we need. Everything is very transparent, so I’m confident that they’ll deliver based on our requirements. 

Are there any areas they could improve?

Overall, I’m delighted working with Andersen. I can’t think of anything that they can improve. 

Do you have any advice for potential customers?

Documentation is very important. Make sure that you’re aligned with Andersen's team and figure out a communication system that works. 

BACKGROUND

Please describe your company and your position there.

VERSES is creating the protocols for the next generation of the web, connecting people, places, and things. Our Spatial Web Protocols are universal and open standards for the next generation of the web that connects people, places, things, and currencies into a single, digital network - The Spatial Web.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Andersen, and what were your goals?

We hired Andersen for redesigning the user portal for one of our Spatial Web Apps in the logistics sector.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched dev shops online and shortlisted a few. After speaking with the team at Andersen, we selected this vendor based on their previous designs, which looked outstanding.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Deliverables: new wireframes & designs, build re-usable components, add charts and metrics tables.

How many people from the vendor's team worked with you, and what were their positions?

We hired one Project Manager, 2 Frontend Developers, 1 Solutions Architect, 1 Business Architect, and 1 Designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Better user experience (we received great feedback from our clients), some of the portal components were re-used in other projects, increase efficiency and resilience.

Describe their project management style, including communication tools and timeliness.

Weekly dev review and management meetings; in constant communication on Slack; multiple tracking and release notes regularly provided to us.

What did you find most impressive or unique about this company?

The team is very professional, everything is clearly documented (business requirements, vision, scope, deliverables, progress), and the quality of the work produced is outstanding.

Are there any areas for improvement or something they could have done differently?

The process for approving user stories can be improved upon and made simpler.