Top BPO Companies in the United States

Ratings Updated: December 5, 2025

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Featured

What are Featured Providers?
Solvo Global

5.0 7 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

30% Back Office Outsourcing

15% Call Center Services

10% Finance & Accounting Outsourcing (FAO) +5 services

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruiting

10% Staffing

5% Sales Outsourcing

Solvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.

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Reviews mention Professional
Clients consistently commend Solvo Global for their professionalism and high-quality service. One executive highlighted their 'white glove treatment' and the unmatched caliber of their team, stating they exceed expectations daily. Another CEO noted their staff's intelligence, bilingual capabilities, and dedication to understanding client needs. Both reviews reflect an overall positive sentiment regarding Solvo's ability to maintain quality service while effectively reducing costs, showcasing their commitment to professional excellence.

Business Consulting & Recruiting Servies for Booking Agency

5.0 Nov 9, 2023

Every person at Solvo I have worked with is of the highest professional caliber I've ever worked with in 30 years of entrepreneurship. The talent pool is unmatched. The processes and professionalism.
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Outsourced Staff for Insurance Company

5.0 May 15, 2020

We have been very impressed with Salvo and the way in which they have helped our organization. Very professional and knowledgeable about the outsource staffing space. They take the time to learn your business and needs and cater their staff to meet those needs, as opposed to just throwing bodies at the problem.
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Solvo Global for their exceptional value and cost-effectiveness. One client highlighted their 'most cost efficient way to hire and scale,' while another noted that Solvo's pricing was 'reasonable' and 'affordable.' Additionally, a CEO reported saving over $2 million annually through their services. Overall, the sentiment reflects high satisfaction with both the quality of service provided and the financial benefits realized, making Solvo Global a strong contender for cost-conscious businesses.
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Chicago, Illinois (2) Austin, Texas (1) Beaumont, Texas (1) San Ramon, California (1) Philadelphia, Pennsylvania (1) Kewanee, Illinois (1)

Medellín, Colombia

Cl. 10 Sur # 48B - 29
Medellín, Colombia 050022
401 - 500

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Helpful
Clients have expressed a positive sentiment towards Hugo, highlighting their proactive and enthusiastic approach. One client noted that Hugo's integration into their team for lead qualification and customer support was seamless, significantly enhancing productivity and customer interactions. Their effective communication, including daily standups and ongoing chat support, was particularly appreciated. Overall, Hugo is seen as a valuable partner, contributing to operational success without any noted areas for improvement.

Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Hugo's operational support liberated us. By handling routine tasks like customer support and lead qualification, we redirected our resources to new business ventures and strategic priorities. This shift boosted productivity, innovation, and competitive edge, while Hugo ensured efficient day-to-day operations.
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Customer Support for Marketing & Advertising Company

5.0 Aug 28, 2023

Very enthusiastic people who are very proactive and keen to always help.
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Remote CoWorker

4.8 166 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves United States

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Call Center Services +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Sales Outsourcing

Remote CoWorker is a virtual assistance company that provides a wide range of services, including administrative support, marketing, and specialized tasks. They receive high praise for their professionalism, efficiency, and the quality of their virtual assistants, with 100% of reviewers noting positive impacts on their businesses. Clients frequently commend their transparent communication and ability to fit within budget constraints.

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23 of 23 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 23 times in the past 6 months
Recent client feedback for Remote CoWorker highlights a strong overall sentiment of satisfaction. Clients commend the professionalism, responsiveness, and expertise of their virtual assistants, noting significant improvements in operational efficiency and time savings. Specific instances include a CEO praising their assistant for dramatically reducing email management time and an attorney expressing gratitude for the high-quality legal support provided. No significant areas for improvement were identified, indicating a consistent level of service excellence.
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Industry Experience

Remote CoWorker has demonstrated expertise across various industries, including healthcare, legal, consulting, and marketing. Feedback highlights their strengths in administrative support, lead generation, and project management, often leading to increased efficiency and productivity. Clients appreciate their responsiveness, communication, and ability to provide tailored staffing solutions. Overall sentiment is positive, with many clients noting significant time savings and improved operational flow, making Remote CoWorker a strong fit for businesses seeking virtual assistance in these sectors.
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Healthcare Business services Medical Legal Consulting Contracting HVAC Transportation Manufacturing Other industries Hospitality & leisure Nonprofit Insurance Real estate Restaurants Education Arts, entertainment & music eCommerce Financial services Construction Beauty & Cosmetics Retail Software Information technology IT Services Food & Beverage Consumer products & services Consumer Products Automotive Food & Beverages Other Industry Wellness & Fitness Environmental Services Design Media Sports Publishing Advertising & marketing Energy & natural resources

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United States (101) Canada (3) United Arab Emirates (2) Australia (1) Belgium (1) Ireland (1) England (1)

Hollywood, FL

2450 hollywood blvd
Hollywood, FL 33020
76 - 100

(561) 571-5222

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TECHSPEED INC

4.9 16 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves United States

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Data Annotation Services +5 services

15% Document Digitization & Management

10% Call Center Services

10% Content Moderation Services

10% Litigation Support Services

5% Transcription

TECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.

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Reviews mention Great project management
Clients consistently praised TECHSPEED INC for their exceptional project management skills. One client highlighted their 'tight feedback loop' and proactive communication, noting they became an extension of the client's team. Another client commended their responsiveness and ability to adapt quickly, stating they anticipated issues before they arose. Overall, the sentiment reflects a high level of satisfaction with their organized approach and commitment to quality, leading to timely and effective project delivery.

Lead Gen & Market Research for SaaS Business Mgmt. Provider

5.0 Feb 8, 2023

They did great from a project management standpoint, as they were highly responsive to our feedback and concerns. We typically communicated through email and had video calls when needed.
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Call Center & Data Entry for Healthcare Revenue Cycle Co

5.0 Nov 13, 2024

We had a pretty tight feedback loop on any issues. Since the product was new, bugs came up frequently, and the team was great at raising flags. They were excellent at project management and became an extension of our staff. We communicated using Slack and used Zoom, Google Meet, and GoTo Meeting. Most of our operations happened via Google Sheets.
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Customer Service Outsourcing for Home Care Agency

5.0 Sep 29, 2025

Their project management was highly effective. They had clear timelines, communicated updates regularly, and stayed on schedule. All deliverables were completed on time or ahead of deadline. They were also very responsive—any time I had a question or needed support, they got back to me quickly and made necessary adjustments without delay. Their project management was organized and reliable. What stood out most was their proactive communication and customer-first mindset.
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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, TECHSPEED INC has received positive feedback for their effective project management and high-quality service. Clients noted their responsiveness and proactive communication, with one remarking on their impressive ability to anticipate issues. Specific successes include high accuracy in data entry and timely project completion, with one client highlighting their commitment to understanding unique business needs. Overall, clients expressed satisfaction with the partnership and found no significant areas for improvement.
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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently commend TechSpeed Inc for their competitive pricing and exceptional value for money. For instance, one client noted that their pricing fit their budget while another emphasized the great value for the cost. The company's ability to deliver high-quality results on time further enhances their perceived value. Overall, the sentiment reflects satisfaction with cost-effectiveness and reliability, with no significant areas for improvement mentioned regarding pricing.
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United States (14) Canada (1)
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Allianze BPO Services

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Schaumburg, IL

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Custom Software Development +2 services

20% Customer Service Outsourcing

20% Market Research

Allianze BPO Services is a Market Research company. Located in Schaumburg, Illinois, the company was established in 2014. Their team specializes in Market Research and Custom Software Development.
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Schaumburg, IL

1635 W Wise Rd., Suite 10R, Schaumburg
Schaumburg, IL 60193
16 - 20

4377753216

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Liquid Networx

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Recruiting

20% Staffing

Liquid Networx is a call center headquartered in San Antonio, Texas. Launched in 1997, the team focuses on Call Center Services and Back Office Outsourcing.
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San Antonio, TX

415 North Main Avenue
San Antonio, TX 78205
151 - 200

(866) 934-9638

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Featured

What are Featured Providers?
Boldr.

4.8 10 reviews
Premier Verified

$1,000+

Undisclosed

1,000 - 9,999

Serves United States

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

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Reviews mention Understands their clients' needs
Boldr has received consistently positive feedback regarding their understanding of client needs. Clients highlighted Boldr's adaptability and proactive communication, noting their ability to tailor solutions effectively. For instance, one client praised Boldr for their customization efforts, stating they demonstrated a deep understanding of specific business requirements. Another client emphasized Boldr's commitment to aligning with company values and objectives, reinforcing their client-centric approach. Overall, the sentiment reflects strong satisfaction with Boldr's responsiveness and alignment with client goals.

Customer Service Outsourcing for GPS Pet Tracker Provider

4.5 Jan 15, 2024

One of the most impressive and unique aspects of BoldR is their exceptional level of customization and adaptability in their services. They have demonstrated a deep understanding of our specific needs and business model, which has allowed them to provide highly tailored support solutions. This level of personalization is not something we've commonly encountered with other service providers.
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Recruiting Services for Relationship Management Company

5.0 Dec 23, 2023

I love that Boldr is focused on their employees (or team members); they focus on natural working hours and building a great team. They thoroughly understood our needs and effectively delivered on them.
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Customer Service for E-Commerce and Consumer Products Co.

5.0 Jul 19, 2022

They really understand us as a client and resonate with our objectives, including the soft skills that we want to instill in all our team members. From a personnel standpoint, they’ve been highly responsive to the way we treat individuals at our company and by extension their team.
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Venue Processing & Outbound Sales Support for Event Platform

5.0 May 17, 2022

I really appreciate that Boldr has been able to understand our business — we have a unique product and marketplace setup. They've taken what we've provided and figured out how to best train others to make our processes repeatable.
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Boldr. for their cost-effectiveness and value for money. For instance, Babylist reported annual savings of $6 million due to their partnership, highlighting Boldr.'s ability to deliver significant cost reductions. Tractive emphasized that Boldr.'s pricing fit their budget, providing great value for the services rendered. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, with clients appreciating the balance of quality service and affordability.
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More responsive than most other service providers

Boldr. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (6) Austria (1) Canada (1)
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HelpSquad

5.0 10 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves United States

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

HelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.

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Reviews mention Personable
Clients have consistently praised HelpSquad for their personable approach, highlighting the 'personalized level of service' and responsiveness to needs as standout qualities. One client noted their willingness to adapt to changing requirements, emphasizing a collaborative spirit. Overall, the sentiment reflects a high level of satisfaction with HelpSquad’s customer service, contributing to a positive perception of their engagement and support capabilities.

Call Center Staff Aug for Higher Education Institution

5.0 Jul 24, 2025

What did you find most impressive or unique about this company? The distinction here is their personalized level of service and broad technical depth for the cost.
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised HelpSquad for delivering excellent value for their cost. Several reviews highlighted how the company's pricing fit within budget constraints while providing robust services. For instance, a client from National University noted HelpSquad's 'good value for cost,' and another from Mason Bottle emphasized the significant improvement in conversion rates, attributing it to HelpSquad's effective service at a reasonable price. Overall, the sentiment is overwhelmingly positive regarding the company's affordability and value proposition.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Big Outsource

5.0 46 reviews
Premier Verified

$10,000+

< $25 / hr

250 - 999

Serves United States

Services provided

40% Customer Service Outsourcing

30% Back Office Outsourcing

20% Call Center Services +1 service

10% Finance & Accounting Outsourcing (FAO)

Big Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.

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Reviews mention Experienced
The feedback regarding Big Outsource highlights a highly positive sentiment, with clients noting significant improvements in customer service efficiency, such as reducing response times from 18 hours to under 3. The personalized approach in matching VAs to client needs was particularly appreciated, enhancing the overall experience. Clients also reported a notable increase in positive feedback scores and brand ratings. While the service was praised, suggestions for improvement included expanding creative support for listings.

Customer Service Outsourcing for Beauty Brand

5.0 Jun 14, 2025

I appreciated that they didn’t just assign someone randomly. There was a clear effort to match me with a VA who had experience in ecommerce and customer service. It felt personalized. Also, her English skills and tone were a perfect fit for my brand voice.
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Average Project Cost Breakdown

$50,000 to $199,999 (15) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients frequently commend Big Outsource for their competitive pricing and exceptional value for money. Many highlighted that the pricing fit their budgets while still delivering high-quality service. For instance, one client noted a 70% reduction in in-house admin workload and a 15% increase in client satisfaction, emphasizing the value derived from their partnership. Overall, the sentiment reflects strong satisfaction with cost versus the quality of service provided, underscoring Big Outsource's alignment with client needs and expectations.
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More responsive than most other service providers

Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Santo Tomas, Philippines

Brgy. San Roque
Santo Tomas, Philippines 4234
50 - 75

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Bristol Healthcare Services

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Cerritos, CA

Services provided

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% Insurance Services & Brokers +3 services

20% Other IT Consulting and SI

10% Call Center Services

10% Customer Service Outsourcing

Bristol Healthcare Services is an other IT consulting and SI company. Based in Cerritos, California, their team provides other IT consulting and SI and Back Office Outsourcing.
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Cerritos, CA

12454, Pine Creek Road
Cerritos, CA 90703
301 - 400

8002537320

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WellReceived

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Portland, OR

Services provided

75% Call Center Services

15% Customer Service Outsourcing

10% Back Office Outsourcing

WellReceived is a call center. They were established in 2020 and focus on Call Center Services and Customer Service Outsourcing.
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Portland, OR

1033 Main Street
Portland, OR 97214
1001 - 2000

18008004449

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Pzmeer

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Takoma Park, MD

Services provided

55% Sales Outsourcing

15% Market Research

10% CRM Consulting and SI +2 services

10% Content Marketing

10% Email Marketing

Pzmeer is a Sales Outsourcing company established in 2021. Their services include Sales Outsourcing and Market Research.
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Takoma Park, MD

7710 Maple Avenue
Takoma Park, MD 20912
21 - 30

678 609-8076

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Prestige dealer alliance

Not yet reviewed

$250,000+

$200 - $300 / hr

10 - 49

Seagoville, TX

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Recruiting

20% Sales Outsourcing

Founded in 2021, Prestige dealer alliance is a small Seagoville, Texas-based answering service. Their services include Call Center Services and Back Office Outsourcing.
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Seagoville, TX

1940 Canterbury Drive
Seagoville, TX 75159
6 - 9

4693288532

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Intradiem

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Marietta, GA

Services provided

80% Call Center Services

10% Other Application Development

10% Web Development

Intradiem is a Marietta, Georgia-based call center company. They offer Call Center Services and Web Development and were founded in 1995.
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Bristol, England

1 Glass Wharf
Bristol, England BS2 0ZX
2 - 5

001 888 566 9457

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Featured

What are Featured Providers?

TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1 service

10% Call Center Services

TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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More responsive than most other service providers

TDCX is responsive
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Singapore (7) Germany (1) Spain (1) United States (1)

Barcelona, Spain

Carrer Joan Miró 21, Barcelona, 08005, Spain
Barcelona, Spain 08005
More than 5k

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Pro Medical Billing Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Houston, TX

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Finance & Accounting Outsourcing (FAO)

20% IT Managed Services

Pro Medical Billing Solutions is a Back Office Outsourcing company. They were founded in 2010, and their services include Back Office Outsourcing and IT managed services.
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Houston, TX

5450 Northwest Central, Suite 120,
Houston, TX 77092
50 - 75

(725) 237-2757

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Hudson Software

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Washingtonville, NY

Services provided

70% Call Center Services

20% Application Testing

10% Customer Service Outsourcing

Founded in 1993, Hudson Software is a call center service. Their services include Call Center Services and Application Testing.
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Washingtonville, NY

5 Fair Lawn Drive
Washingtonville, NY 10992
50 - 75

+1 (914) 773-0400

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10G

Not yet reviewed

$10,000+

Undisclosed

10 - 49

New York, NY

Services provided

70% Sales Outsourcing

20% Call Center Services

10% Conversion Optimization

Launched in 2016, 10G is a small Sales Outsourcing company. Their services include Sales Outsourcing and Call Center Services.
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New York, NY

205 East 16th Street
New York, NY 10003
2 - 5

+1 833-832-6104

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Valoroo

Not yet reviewed

$10,000+

Undisclosed

250 - 999

San Diego, CA

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% IT Staff Augmentation +2 services

20% Recruiting

20% Staffing

Valoroo, an IT staff augmentation company, is headquartered in San Diego, California. Established in 2019, the team provides IT staff augmentation and Call Center Services.
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San Diego, CA

9466 Black Mountain Road
San Diego, CA 92126
501 - 750

+1(858) 251-1210

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Five9

2.5 2 reviews

Undisclosed

$100 - $149 / hr

250 - 999

San Ramon, CA

Services provided

60% CRM Consulting and SI

20% ERP Consulting and SI

10% Call Center Services +1 service

10% Other IT Consulting and SI

Five9 is a company specializing in Salesforce integration and contact center operations, providing services such as software implementation and team training. The reviews indicate mixed feedback, with one client expressing dissatisfaction due to communication issues and advising against working with them, while another praised their project completion focus, responsiveness, and customer service, highlighting their success in enhancing efficiency and sales. Overall, 50% of the reviews were positive, while 50% were negative.

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Reviews mention High-quality work
Five9 has received high praise for delivering quality work, particularly in project management and customer service. A client noted that Five9 completed an urgent project within a week, significantly improving efficiency and sales. Their team demonstrated exceptional diligence, with prompt responses to inquiries and proactive troubleshooting during a transition to remote work. Clients appreciate their structured problem-solving approach, although some feedback indicated that the software interface could be more streamlined.

Sales & Marketing Support for Legal Service Access Firm

4.0 Jul 29, 2020

Five9 tends to be really project completion oriented. They make sure they’re paying attention to getting your project done. The team is also really diligent in their response time. If you submit a ticket, they tend to reach back out within about an hour, even for not urgent matters. Their communication is their strength. Also, their ability to diagnose technical problems is excellent. Five9 provides really structured approaches to finding solutions. It’s very helpful.
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Industry Experience

Five9 has demonstrated expertise across the financial services and legal industries. In financial services, feedback indicates issues with Salesforce integration and communication, leading to a negative sentiment. Conversely, in the legal sector, Five9 received positive reviews for project management, efficiency improvements, and strong customer support during transitions, highlighting their capacity for timely problem-solving. Overall, clients in the legal industry found strong value in their services, while financial services clients expressed concerns regarding communication and integration challenges.
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Financial services Legal

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Client feedback on Five9's cost and value for money presents a mixed sentiment. One client invested between $20,000–$30,000 but expressed dissatisfaction with integration issues, advising potential customers to seek other vendors. Conversely, another client who spent between $10,000–$50,000 praised Five9 for delivering timely results and achieving efficiency goals, highlighting their diligent communication and project completion focus. Overall, while some clients appreciated the service, concerns over value and communication persist.
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San Ramon, CA

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
76 - 100

800.553.8159

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AnswerAide

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

St. Augustine, FL

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

AnswerAide is a small call center company located in St. Augustine, Florida. The team specializes in Call Center Services and Sales Outsourcing.
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St. Augustine, FL

4475 US Highway 1 S, Suite 302
St. Augustine, FL 32086
10 - 15

8664273500

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Press-One Customer Care

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Fort Collins, CO

Services provided

30% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing +7 services

10% IT Managed Services

10% SMS Marketing

10% Sales Outsourcing

5% AI Development

5% Generative AI

5% Recruitment Process Outsourcing

5% Staffing

Press-One Customer Care is a call center service. The team offers Call Center Services and IT managed services and is based in Fort Collins, Colorado and Fort Collins, Colorado.
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Fort Collins, CO

200 West Foothills Parkway
Fort Collins, CO 80525
10 - 15

9703720498

Fort Collins, CO

200 West Foothills Parkway
Fort Collins, CO 80525
10 - 15

9703720498

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Cascade Answering Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Puyallup, WA

Services provided

75% Call Center Services

25% Customer Service Outsourcing

Cascade Answering Solutions is an answering service. Their small team is in Puyallup, Washington and offers Call Center Services and Customer Service Outsourcing. The agency was launched in 2015.
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Puyallup, WA

105B W Main Suite 111
Puyallup, WA 98371
16 - 20

2537990008

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SDRengine

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Palm Springs, CA

Services provided

45% Sales Outsourcing

30% Call Center Services

5% CRM Consulting and SI +4 services

5% Conversion Optimization

5% Digital Strategy

5% Direct Marketing

5% Email Marketing

SDRengine is a Sales Outsourcing company launched in 2020. Their services include Sales Outsourcing and Call Center Services.
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Palm Springs, CA

777 E Tahquitz Canyon Way
Palm Springs, CA 92262
21 - 30

8582998970

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myVA360

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

30% Back Office Outsourcing

25% Customer Service Outsourcing

25% Social Media Marketing +2 services

10% Accounting

10% Graphic Design

MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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Miami, FL

4300 BISCAYNE BLVD STE 203
Miami, FL 33137
16 - 20

+1(888) 698-2360

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Resource Extension Inc.

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Lake Forest, CA

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO) +5 services

10% HR Consulting

10% HR Outsourcing

10% Recruitment Process Outsourcing

10% Search Engine Optimization

10% Staffing

Resource Extension Inc. Is a Back Office Outsourcing company founded in 2011. The midsize team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Lake Forest, CA

27472 Portola Parkway
Lake Forest, CA 92610
101 - 150

9498778765

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Apollo Answering Service, LLC

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

Houston, TX

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Apollo Answering Service, LLC is a call center company. Launched in 1966, their team offers Call Center Services and Customer Service Outsourcing.
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Houston, TX

702 Jackson Hill St
Houston, TX 77007
16 - 20

713.863.3333

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Sage Outsource Solutions

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Pompano Beach, FL

Services provided

90% Customer Service Outsourcing

10% Call Center Services

Sage Outsource Solutions is a Customer Service Outsourcing company. Headquartered in Pompano Beach, Florida, the agency offers Customer Service Outsourcing and Call Center Services.
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Pompano Beach, FL

Gateway Drive
Pompano Beach, FL 33069
101 - 150

8004601222

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eServMD

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Coral Springs, FL

Services provided

55% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

15% Accounting +1 service

10% Call Center Services

EServMD is a midsize Back Office Outsourcing company established in 2010. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Coral Springs, FL

11471 West Sample Road #40
Coral Springs, FL 33065
10 - 15

19542281813

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Answerwest Inc

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Reno, NV

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Call center company Answerwest Inc was launched in 1987. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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Reno, NV

439 West Plumb Lane
Reno, NV 89509
21 - 30

7758252222

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Front Office Staff-Reno

Not yet reviewed

$1,000+

Undisclosed

10 - 49

Reno, NV

Services provided

64% Call Center Services

16% Sales Outsourcing

10% Business Consulting +1 service

10% Marketing Strategy

Front Office Staff-Reno is a call center service. They are headquartered in Reno, Nevada and have small team. They provide Call Center Services and Sales Outsourcing.
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Reno, NV

1755 E Plumb Ln
Reno, NV 89502
10 - 15

7753536600

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Svast Healthcare Technologies

Not yet reviewed

$250,000+

$25 - $49 / hr

50 - 249

Brentwood, TN

Services provided

100% Call Center Services

Svast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.
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Brentwood, TN

217 Ward Circle
Brentwood, TN 37027
16 - 20

+1 802-383-4691

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SiteStaff Chat

Not yet reviewed

$10,000+

$50 - $99 / hr

10 - 49

Aurora, CO

Services provided

100% Customer Service Outsourcing

SiteStaff Chat is a Customer Service Outsourcing company. Launched in 2011, the agency is based in Aurora, Colorado. Their services include Customer Service Outsourcing.
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Aurora, CO

3033 S Parker Rd
Aurora, CO 80014
31 - 40

3035234562

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UnityPay

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Gaithersburg, MD

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Mobile App Development

20% Product Design

UnityPay is a Product Design company launched in 2006. Based in Gaithersburg, Maryland and Gaithersburg, Maryland, the team provides Product Design and IT managed services.
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Gaithersburg, MD

656 Quince Orchard Road
Gaithersburg, MD 20878
41 - 49

16507092400

Gaithersburg, MD

656 Quince Orchard Road
Gaithersburg, MD 20878
41 - 49

(650)-709-2400

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Acena

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

New Hyde Park, NY

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Acena, a call center, provide Call Center Services and Back Office Outsourcing. They were founded in 1998.
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New Hyde Park, NY

1981 Marcus Ave, Ste C109
New Hyde Park, NY 11042
16 - 20

+1.800.875.0114

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Royal Call Centers

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Mount Prospect, IL

Services provided

48% Call Center Services

26% Customer Service Outsourcing

16% Sales Outsourcing +1 service

10% Back Office Outsourcing

Royal Call Centers is a call center company. Based in Mount Prospect, Illinois, the firm was launched in 2014. Their services include Call Center Services and Customer Service Outsourcing.
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Mount Prospect, IL

1699 Wall St, Suite 503
Mount Prospect, IL 60056
2 - 5

800.637.5680

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Alliance Communications

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Orlando, FL

Services provided

48% Call Center Services

30% Customer Service Outsourcing

12% Sales Outsourcing +1 service

10% Back Office Outsourcing

Established in 1987, Alliance Communications is a call center. The team focuses on Call Center Services and Customer Service Outsourcing.
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Orlando, FL

5135 Adanson Street Suite 112
Orlando, FL 32804
10 - 15

800.555.3738

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Endicott Communications

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

South Brunswick Township, NJ

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Endicott Communications is an answering service. Established in 2007, the team offers Call Center Services and Customer Service Outsourcing.
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Miami, FL

Bryant Answering Service - 13335 SW 124th Street Suite 110
Miami, FL 33186
2 - 5

786.293.8434

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Keener Communications, Inc. VA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Richmond, VA

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Phone answering service Keener Communications, Inc. VA is based in Richmond, Virginia. They focus on Call Center Services and Sales Outsourcing and were established in 1985.
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Richmond, VA

6606 W Broad St Suite 400,
Richmond, VA 23230
21 - 30

+1.877.527.8680

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SafetyCall International, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Bloomington, MN

Services provided

40% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing

SafetyCall International, LLC is a small Back Office Outsourcing company based in Bloomington, Minnesota. Their services include Back Office Outsourcing and Call Center Services.
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Bloomington, MN

3600 American Blvd W #725,
Bloomington, MN 55431
151 - 200

952.852.4600

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Oasis Marketing Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Pearland, TX

Services provided

50% Call Center Services

30% Sales Outsourcing

20% Customer Service Outsourcing

Call center Oasis Marketing Solutions was established in 2009. The firm specializes in Call Center Services and Sales Outsourcing.
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Pearland, TX

2205 Appian Way
Pearland, TX 77584
50 - 75

+1.877.340.0187

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Centro Healthcare

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Winchester, VA

Services provided

50% Back Office Outsourcing

30% Call Center Services

20% Customer Service Outsourcing

Centro Healthcare is a Back Office Outsourcing company. The Winchester, Virginia-based team provides Back Office Outsourcing and Call Center Services.
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Winchester, VA

300 West Brooke Rd
Winchester, VA 22603
41 - 49

571.385.1716

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A V Lauttamus Communications & Security

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Weirton, WV

Services provided

38% Customer Service Outsourcing

33% Back Office Outsourcing

29% Call Center Services

A V Lauttamus Communications & Security is a Customer Service Outsourcing company. Launched in 1998, the agency provides Customer Service Outsourcing and Back Office Outsourcing.
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Weirton, WV

1344 Cove Rd
Weirton, WV 26062
41 - 49

800.285.2197

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MOD Assistants

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lakewood, CO

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

MOD Assistants, an answering service company, focus on Call Center Services and Back Office Outsourcing. They were launched in 2009.
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Lakewood, CO

215 S Wadsworth Blvd Suite 550,
Lakewood, CO 80226
2 - 5

+1.303.957.7149

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Lease A Sales Rep

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

50% Call Center Services

50% Sales Outsourcing

Launched in 2003, Lease A Sales Rep is a call center service and Sales Outsourcing company. The firm specializes in Call Center Services and Sales Outsourcing, and is small.
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Raleigh, NC

4904 Waters Edge Dr Ste 275
Raleigh, NC 27606
50 - 75

+1.919.827.0019

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McIntosh & Associates

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Lewisville, TX

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Launched in 1997, McIntosh & Associates is a small telephone answering service and Customer Service Outsourcing company. Their team provides Call Center Services and Customer Service Outsourcing.
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Lewisville, TX

1955 Lakeway Drive, Suite 270B
Lewisville, TX 75057
41 - 49

214.488.2321

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iCall Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Oglesby, IL

Services provided

50% Call Center Services

40% Back Office Outsourcing

10% Sales Outsourcing

Located in Oglesby, Illinois, iCall Services is a small call center service. The team specializes in Call Center Services and Back Office Outsourcing.
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Oglesby, IL

345 N Lewis Ave
Oglesby, IL 61348
10 - 15

(877) 648-5977

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Opus Virtual Offices

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Boca Raton, FL

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Established in 2010, Opus Virtual Offices is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing.
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Boca Raton, FL

1825 NW Corporate Blvd,
Boca Raton, FL 33431
16 - 20

+1.888.898.9868

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Simple Solutions CC, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

McCordsville, IN

Services provided

50% Call Center Services

30% Back Office Outsourcing

20% Sales Outsourcing

Simple Solutions CC, LLC is a phone answering service. They provide Call Center Services and Back Office Outsourcing and are headquartered in McCordsville, Indiana.
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McCordsville, IN

6814 N. Denton Ct.
McCordsville, IN 46055
41 - 49

877.867.8199

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Prepare for Success - PFS

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Appleton, WI

Services provided

50% Call Center Services

50% Sales Outsourcing

Prepare for Success - PFS is an Appleton, Wisconsin-based answering service and Sales Outsourcing company. The team provides Call Center Services and Sales Outsourcing.
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Appleton, WI

15 Park Place, Suite 500
Appleton, WI 54914
2 - 5

920-932-3079

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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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East Rochester, NY

105 Despatch Dr
East Rochester, NY 14445
31 - 40

+1.866.293.7482

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Call Center Systems

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Winchester, KY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Call Center Systems is a phone answering service launched in 2015. The company specializes in Call Center Services and Customer Service Outsourcing, and is small.
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Winchester, KY

321 Venable Road, Suite 1
Winchester, KY 40391
2 - 5

+1.859.838.8024

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Answer One

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nashville, TN

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Answer One is a small answering service in Nashville, Tennessee and Lexington, Kentucky. The team specializes in Call Center Services and Customer Service Outsourcing.
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Lexington, KY

2216 Young Dr., Ste 3
Lexington, KY 40505
16 - 20

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ESA Fabrication

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Phoenix, AZ

Services provided

100% Sales Outsourcing

ESA Fabrication is a Sales Outsourcing company headquartered in Phoenix, Arizona and Phoenix, Arizona. Launched in 2015, the team offers Sales Outsourcing.
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Phoenix, AZ

1037 East Tonto Street
Phoenix, AZ 85034
1

+1 602-550-7173

Phoenix, AZ

1037 East Tonto Street
Phoenix, AZ 85034
16 - 20

+1 602-550-7173

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B2B Data Partners

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

La Mirada, CA

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

B2B Data Partners is a small Customer Service Outsourcing and Sales Outsourcing company founded in 2002. Their services include Customer Service Outsourcing and Sales Outsourcing.
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La Mirada, CA

14241 Firestone Blvd
La Mirada, CA 90638
6 - 9

+1.888.912.9939

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OnCalla

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

New York, NY

Services provided

30% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2 services

20% Staffing

10% Litigation Support Services

Small call center company OnCalla, is located in New York, New York. The team specializes in Call Center Services and Back Office Outsourcing.
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New York, NY

82 Nassau Street
New York, NY 10038
41 - 49

1-833-652-5900

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USMedBill

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Richmond, KY

Services provided

30% Back Office Outsourcing

30% Sales Outsourcing

20% Accounting +1 service

20% Financial Consulting

Back Office Outsourcing company USMedBill was founded in 2023. The team provides Back Office Outsourcing and Sales Outsourcing and is in Richmond, Kentucky.
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Richmond, KY

212 North 2nd Street
Richmond, KY 40475
50 - 75

+1 270-888-7560

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Level 9 Virtual

1.0 1 review

Undisclosed

Undisclosed

50 - 249

Roseville, CA

Services provided

20% Customer Service Outsourcing

20% Graphic Design

20% Social Media Marketing +3 services

20% Web Development

10% Back Office Outsourcing

10% Call Center Services

LEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.

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Industry Experience

Level 9 Virtual has experience primarily in the consulting industry, where they provided virtual assistance for marketing automation and client support. Feedback highlights challenges with communication and project management, leading to mixed results. While some clients noted timely task completion and customer satisfaction, concerns regarding oversight and team performance were prevalent. Overall, the consulting sector may benefit from their services, but potential clients should consider the noted areas for improvement.
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Consulting

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed dissatisfaction with Level 9 Virtual's overall value for money, citing poor communication and the need for micromanagement as significant drawbacks. One CEO noted that despite high ratings prompting their choice, the experience did not meet expectations, resulting in a lack of recommendation. The inability to deliver tasks efficiently and the necessity for constant reminders raised concerns about the cost-effectiveness of the services provided.
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Roseville, CA

1352 Blue Oaks Blvd
Roseville, CA 95678
2 - 5

916.675.0700

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