Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 170 projectsRemote CoWorker is a virtual assistant company offering administrative, scheduling, and creative support services. The company is praised for its professionalism, efficient communication, and ability to match clients with suitable virtual assistants promptly. Client feedback is overwhelmingly positive, with 100% satisfaction reported in terms of responsiveness, quality of service, and alignment with client values.
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UndisclosedUndisclosed50 - 249Frenchs Forest, Australia
Services provided
Back Office Outsourcing and IT managed services company Virtual Team is in Frenchs Forest, Australia. Established in 2017, the team focuses on Back Office Outsourcing and IT managed services.
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$1,000+Undisclosed50 - 249Melbourne, Australia
Services provided
No name is an answering service company based in Melbourne, Australia. They offer Call Center Services and Transcription.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
See all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
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UndisclosedUndisclosed50 - 249Chennai, India
Services provided
Carisma Solutions Private Limited is a Chennai, India-based Back Office Outsourcing company. They offer Back Office Outsourcing and Robotics Process Automation and were launched in 2006.
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UndisclosedUndisclosed50 - 249Medina, OH
Services provided
Concept Services is an answering service company located in Medina, Ohio. Their services include Call Center Services and Email Marketing.
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$1,000+$150 - $199 / hr50 - 249Provo, UT
Services provided
Located in Provo, Utah, CallForce is a phone answering service. Launched in 2016, the team focuses on Call Center Services.
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$5,000+$25 - $49 / hr50 - 249Sint-Truiden, Belgium
Services provided
In Sint-Truiden, Belgium, Callexcell is a midsize telephone answering service. Their services include Call Center Services and AI Agents.
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UndisclosedUndisclosed50 - 249
Services provided
3Gen consulting is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and were launched in 2017.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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UndisclosedUndisclosed50 - 249Cape Town, South Africa
Services provided
Persuade is a Sales Outsourcing company. Founded in 2017, the company is headquartered in Cape Town, South Africa. Their team offers Sales Outsourcing and Market Research.
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UndisclosedUndisclosedFreelancer
Services provided
Established in 2024, asdasd is a small answering service company in. Their team provides Call Center Services and Back Office Outsourcing.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
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$5,000+$50 - $99 / hr50 - 249Bibra Lake, Australia
Services provided
Document Digitization & Management and Waste Management company Confidential Document Destruction specializes in Document Digitization & Management and Waste Management. They were founded in 2022.
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$1,000+$25 - $49 / hr50 - 249Dubai, United Arab Emirates
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Xeratek Document Solutions LLC, a Document Digitization & Management company, specialize in Document Digitization & Management. They were launched in 2009.
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$5,000+$200 - $300 / hr10 - 49
Services provided
CourseCREEK is a web design company. Their small team is headquartered in Hailey, Idaho and. Their services include Web Design and Video Production.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Lingo Translation Services Qatar, a Back Office Outsourcing and Translation company, was founded in 2008. The firm offers Back Office Outsourcing and Translation.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
Services provided
Real Receptionist is a call center and HR Outsourcing company. Founded in 2019, the agency offers Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr2 - 9Dallas, TX
Services provided
Small Sales Outsourcing company Outboundify, is in Dallas, Texas. Their services include Sales Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Preston, England
Services provided
Business Consulting company Frontline Sales Consultancy was established in 2014. In Preston, England, the team focuses on Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9
Services provided
Perto Costa is a small answering service. Founded in 2023, the team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49
Services provided
See all 1 projectsEngage48 offers appointment setting programs and qualified lead generation services, particularly in the B2B sector. The overall feedback highlights their responsiveness, flexibility, and expertise in lead generation and account-based business development. Clients appreciate their ability to meet key performance indicators, though they suggest room for improvement in reporting.
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$1,000+$150 - $199 / hr10 - 49Eden Prairie, MN
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Established in 2010, Grow Your Sales Pipeline is a small Sales Outsourcing company. Their team offers Sales Outsourcing and Corporate Training & Coaching.
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$1,000+Undisclosed250 - 999Mumbai, India
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Viaante Business Solutions , a software development firm, was launched in 2011. Headquartered in Mumbai, India and Mumbai, India, the team focuses on Custom Software Development and Web Development.
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$25,000+$25 - $49 / hr10 - 49
Services provided
ClinicAid is a Back Office Outsourcing company in Victoria, Canada. They provide Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Launched in 2021, Thyleads is a Sales Outsourcing company. The agency offers Sales Outsourcing, and is small.
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$5,000+< $25 / hr2 - 9Tijuana, Mexico
Services provided
Acierto Call Center is a small answering service company launched in 2018. Their services include Call Center Services and Email Marketing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
Services provided
See all 1 projectsMedallion is a provider data management and licensing company. The feedback predominantly highlights skillful persuasion, but also reveals significant challenges, with reports of ignored requests and compliance issues. Approximately 100% of the reviews mention negative experiences with communication and project management.
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Undisclosed< $25 / hr2 - 9Toronto, Canada
Services provided
Small telephone answering service Mekka Communications Incorporated, is in Toronto, Canada. The team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9Vancouver, Canada
Services provided
Prospect Solutions is a Back Office Outsourcing company. They are in Vancouver, Canada and have small team. They specialize in Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr2 - 9Noida, India
Services provided
NSB BPO Solution Pvt. Ltd. Is a phone answering service. Their small team is headquartered in Noida, India and India. Their services include Call Center Services and Transcription.
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$1,000+< $25 / hr10 - 49Edmonton, Canada
Services provided
In Edmonton, Canada and Ann Arbor, Michigan, Priority Credit Management Corp. Is a small telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr10 - 49Surat, India
Services provided
AdminAid is a Back Office Outsourcing company. The company is based in Surat, India. Their team offers Back Office Outsourcing and Customer Service Outsourcing.
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$75,000+$25 - $49 / hr10 - 49पिंपरी चिंचवड, India
Services provided
AGI Brains Private Limited is an artificial intelligence firm. The पिंपरी चिंचवड, India-based company specializes in Artificial Intelligence and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Telephone answering service Silgate Solutions Ltd. Was launched in 2001. Based in Mumbai, India, the team offers Call Center Services and Web Design.
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$1,000+< $25 / hr50 - 249Mandaluyong, Philippines
Services provided
Midsize call center CSP, is in Mandaluyong, Philippines. The team provides Call Center Services.
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$1,000+< $25 / hr50 - 249Gurugram, India
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Q2 Serves Infotech is a call center based in Gurugram, India. Launched in 2005, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Lapu-Lapu City, Philippines
Services provided
Blueprint Business Solutions Corp is a Back Office Outsourcing company. Their midsize team is based in Lapu-Lapu City, Philippines. Their team focuses on Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249
Services provided
ISN Global Solutions Pvt. Ltd. Is a midsize Back Office Outsourcing company founded in 2001. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Pune, India
Services provided
Kavya Sourcing is a midsize Back Office Outsourcing company founded in 2007. Their services include Back Office Outsourcing and Advertising.
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$1,000+< $25 / hr50 - 249Colchester, England
Services provided
GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England.
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UndisclosedUndisclosed50 - 249Ahmedabad, India
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Call center company Infomatic Solutions provides Call Center Services and IT managed services. They were founded in 2009.
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UndisclosedUndisclosed50 - 249Asheville, NC
Services provided
Daniels Communications, Inc. Is a phone answering service founded in 1955. Based in Asheville, North Carolina, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Jonesborough, TN
Services provided
Freeswitchdialer is a call center established in 2011. Headquartered in Jonesborough, Tennessee, the team offers Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Miami, FL
Services provided
Launched in 2011, AU Telecom LLC is a call center. The agency specializes in Call Center Services and CRM consulting and SI, and is midsize.
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Undisclosed< $25 / hr50 - 249
Services provided
Call Managment Resources is an answering service company. The Columbus, Ohio-based company was launched in 1959. Their team offers Call Center Services.
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$100,000+$25 - $49 / hr50 - 249
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Customer Service Outsourcing company Teksoft Solutions is based in Orem, Utah. They offer Customer Service Outsourcing and were launched in 2015.
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UndisclosedUndisclosed50 - 249
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Customer Service Outsourcing company WRITING PERFECT was founded in 2022. The midsize team provides Customer Service Outsourcing.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Midsize Sales Outsourcing company Tansy Molequle, is headquartered in Kolkata, India. The team specializes in Sales Outsourcing.
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$100,000+$100 - $149 / hr50 - 249Lansdowne, VA
Services provided
Located in Lansdowne, Virginia, FC Billing, LLC is a midsize Back Office Outsourcing company. The team focuses on Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Georgetown, TX
Services provided
Centex rack is a Business Consulting and Sales Outsourcing company. Based in Georgetown, Texas, their midsize team offers Business Consulting and Sales Outsourcing. The agency was founded in 2016.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Microtalk is a call center service. Their team is in London, England and Kolkata, India and provides Call Center Services.
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$1,000+< $25 / hr50 - 249Noida, India
Services provided
Established in 2011, Winet Infratel Pvt Ltd is a midsize phone answering service located in Noida, India. Their team provides Call Center Services.
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UndisclosedUndisclosed50 - 249Hà Nội, Vietnam
Services provided
Established in 2020, CÔNG TY CỔ PHẦN TẬP ĐOÀN DIGINEXT, a midsize call center, is in Hà Nội, Vietnam. Their services include Call Center Services.
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- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.