Customer Service Outsourcing PROJECT HIGHLIGHT
Top Phone Support Services in the United States
630 Companies
List of the Top United States Customer Service Phone Support Companies
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SupportYourApp
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
55% Customer Service Outsourcing25% Call Center Services15% Back Office Outsourcing +15% Data Annotation ServicesFocus Areas
31% Phone Support Services42% Chat Support Services17% Email Support Services +110% Order Processing & TakingSupportYourApp is a Customer Support Outsourcing company, delivering comprehensive services such as Call Center Solutions and Remote Customer Care. The reviews highlight their professionalism and effective project management, with 100% satisfaction in areas like timely delivery and proactive communication. Approximately 80% of reviewers commend their high-quality service and value for cost, while multiple reviews emphasize their ability to improve customer satisfaction and streamline support operations.
11 of 14 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costWas this helpful?
Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight SupportYourApp's competitive pricing and excellent value for money. Feedback indicates that the company's services fit well within budget constraints while delivering high-quality support. One client noted, 'Good value for cost,' while another emphasized, 'Pricing fit our budget.' Overall sentiment reflects satisfaction with the cost-effectiveness of the services, contributing to improved customer satisfaction and operational efficiency.
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2 of 3 reviews are 5 stars3 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 3 times in the past 6 months
Recent reviews highlight SupportYourApp's effective 24/7 support and impressive responsiveness, particularly during peak periods. Clients from StarWind Software noted enhanced efficiency in call handling and improved customer satisfaction, while Kurzgesagt praised their ability to manage high volumes of inquiries seamlessly. Overall, the sentiment is positive, with clients appreciating the team's adaptability and professional setup, although some areas for improvement were identified in initial customer contact accuracy.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +210% Content Moderation Services10% Data Annotation ServicesFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Hard working
Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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11 of 12 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Services provided
60% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center ServicesFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingHelpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
3 of 3 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Average Project Cost Breakdown
What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
In the past six months, Helpware has received positive feedback for their exceptional project management and resource training capabilities. A CEO of a Managed Security Service Provider noted the team's ability to exceed quality and timeliness targets, resulting in significant cost savings and improved performance. Clients praised the proactive communication and dedication of Helpware's staff, stating that their commitment contributed positively to the client's success. Overall, sentiment reflects satisfaction with Helpware's services and outcomes.
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More responsive than most other service providers
Helpware is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr250 - 999Hatboro, PA
Services provided
30% Customer Service Outsourcing40% Back Office Outsourcing30% Call Center ServicesFocus Areas
30% Phone Support Services30% Chat Support Services30% Email Support Services +110% Order Processing & TakingHelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
6 of 6 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry
5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise HelpSquad for offering excellent value for money, noting that their pricing aligns well with project budgets. For instance, a Director from Mason Bottle highlighted that their 'good value for cost' significantly improved conversion rates. Additionally, a CEO from ReVerb appreciated the 'great culture fit' and affordability, stating they secured ten more leads weekly. Overall, sentiment reflects satisfaction with both the cost-effectiveness and quality of service provided by HelpSquad.
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More responsive than most other service providers
HelpSquad is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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small $185 50 chats per month 25 FAQs per month medium $350 100 chats per month 50 FAQs per month large $600 200 chats per month 100 FAQs per month24 x 7 Managed Chat Service
HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.
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$1,000+$25 - $49 / hr250 - 999Orlando, FL
Services provided
20% Customer Service Outsourcing45% Call Center Services15% Sales Outsourcing +210% Back Office Outsourcing10% StaffingFocus Areas
50% Phone Support Services20% Email Support Services20% Order Processing & Taking +110% Chat Support ServicesXACT is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a 90% satisfaction rate, highlighting their adaptive program design and bilingual support. While praised for responsiveness and problem-solving, 20% of feedback suggests improvement in internal documentation and technological integration. Overall, XACT is valued for efficiency and client-specific customization.
0 of 3 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
IT Managed Services for Logistics Co
4.0 — XACT provides managed IT services for a logistics company. The team has provided full-service desk phone coverage on weekends, evenings, and holidays to escalate time-sensitive issues to on-call Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight XACT's competitive pricing and value for money, noting that their services fit within budget constraints while delivering quality support. Feedback indicates satisfaction with the overall cost-effectiveness, as seen in comments like 'Pricing fit our budget' and 'Good value for cost.' Many clients appreciate the flexibility and responsiveness of the team, which contributes to a favorable cost-benefit ratio. Overall, the sentiment is positive, reflecting a strong alignment of service quality with pricing.
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More responsive than most other service providers
XACT is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$10,000+< $25 / hr250 - 999Overland Park, KS
Services provided
20% Customer Service Outsourcing20% HR Outsourcing15% Back Office Outsourcing +315% Call Center Services15% Finance & Accounting Outsourcing (FAO)15% Sales OutsourcingFocus Areas
40% Phone Support Services20% Chat Support Services20% Email Support Services +120% Order Processing & Taking1840 & Company is a Customer Service BPO specializing in Customer Support Outsourcing with a team that effectively manages chat, email, and phone support channels. Reviews highlight their impressive flexibility and responsiveness, consistently achieving a 96% customer satisfaction rate and maintaining quick response times. Clients praise their cultural fit and cost-effective services, reflecting a strong alignment with their business needs.
1 of 1 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support for Fashion Wholesale Management Platform
5.0 — 1840 & Company provides customer support for a fashion wholesale management platform. The team has multiple agents that provide chat, email, and phone support covering EU, US, Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently express satisfaction with 1840 & Company's pricing, describing it as fitting within their budgets and offering good value for money. For instance, a COO noted that 1840 provided a 'good value for cost,' while others highlighted the company's ability to deliver quality services at reasonable prices. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness of their offerings, despite minor concerns regarding billing clarity in some cases.
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1 of 2 reviews are 5 starsLess than $10,000 avg. project costReviewed 2 times in the past 6 months
In the past six months, clients have praised 1840 & Company for their professionalism and responsiveness. A Sales Support Manager noted improved customer interactions and timely project delivery, while a COO highlighted their swift recruitment process and ability to adjust to changing requirements. Overall sentiment reflects satisfaction with the team's courtesy and efficiency, although some clients suggested improvements in initial project kick-off timing and candidate suitability.
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$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
15% Customer Service Outsourcing45% Call Center Services25% Back Office Outsourcing +115% Sales OutsourcingFocus Areas
100% Phone Support ServicesHit Rate Solutions is a Customer Service BPO specializing in Customer Support Outsourcing, Call Center Outsourcing, and Remote Customer Care. The reviews indicate a high level of satisfaction with 100% of clients noting responsiveness, cost-effectiveness, and commitment to project goals. The company is praised for its tailored support, efficient management, and seamless communication.
3 of 3 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Sales Outreach for Food Safety Consulting Co
5.0 — Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Hit Rate Solutions as providing excellent value for their cost. Feedback indicates that their pricing fits within clients' budgets while delivering effective results. For instance, one client noted, 'Good value for cost,' while another praised the 'quality of work done for the price.' Overall, the sentiment regarding cost and value is positive, with many clients expressing satisfaction with the services relative to the investment made.
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2 of 2 reviews are 5 stars$10,000 – $49,000 avg. project costReviewed 2 times in the past 6 months
Recent reviews for Hit Rate Solutions reflect a positive sentiment, highlighting their efficiency and reliability. Clients commend the company's quick project turnaround and effective communication, with one client noting the impressive performance of a dedicated employee. Measurable outcomes include reduced processing times and increased appointment scheduling. However, there is a suggestion for improvement regarding English accents. Overall, clients appreciate the value for cost and the alignment with their project needs.
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$1,000+< $25 / hr250 - 999Newport Beach, CA
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +110% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingStellar Staff is a Customer Service BPO specializing in outsourced customer support and remote customer care solutions. The company consistently receives high praise for their cultural adaptability and technical competence, with 100% of reviews highlighting their exceptional project management and customer-centric approach. Clients often commend their seamless integration into company workflows and ability to transform routine interactions into relationship-building opportunities.
21 of 25 Customer Service Outsourcing reviews are 5 stars17 new reviews for Customer Service Outsourcing in past 6 months$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Recruitment Agency
5.0 — Stellar Staff provided recruitment services for a recruitment agency. The team conducted initial screening interviews, handled inbound inquiries from hiring managers, and implemented a centralized Read more
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Average Project Cost Breakdown
What Clients Have Said
Client feedback highlights Stellar Staff's competitive pricing and strong overall value for money. Multiple reviews emphasize that their services fit clients' budgets while delivering high-quality results. For instance, one client noted, "Good value for cost" and another remarked on their ability to provide a significant return on investment by improving operational efficiency. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, making them a recommended choice for outsourcing needs.
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30 of 39 reviews are 5 stars17 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 39 times in the past 6 months
In the last six months, clients have consistently praised Stellar Staff for their exceptional project management, adaptability, and strong communication skills. A notable example includes their ability to efficiently handle urgent requests, such as rescheduling assessments for healthcare clients, which improved satisfaction rates. Clients highlighted their proactive support and cultural alignment, particularly in sensitive industries. Overall, feedback reflects a high level of satisfaction, with many clients noting Stellar Staff's commitment to enhancing operational efficiency and client experience.
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$1,000+< $25 / hr250 - 999Portland, OR
Services provided
10% Customer Service Outsourcing70% Back Office Outsourcing10% Call Center Services +110% Sales OutsourcingFocus Areas
10% Phone Support Services55% Order Processing & Taking25% Email Support Services +110% Chat Support ServicesPrialto, a provider of Customer Support Outsourcing services, is widely recognized for its exceptional administrative and customer service support, seamlessly integrating into client operations. The reviews reflect a high level of satisfaction, with 100% of users impressed by their communication and proactive service. Clients frequently praise Prialto’s attention to detail and ability to improve processes, indicating a strong alignment with client needs and values.
Reviews mention Great team
Clients consistently praise Prialto's team as exceptional, highlighting their responsiveness and professionalism. For instance, one client noted that their assistant, Ellie, became an essential team member, significantly improving communication and reducing stress. Another client commended the seamless integration of administrators into their workflow, emphasizing their readiness for any situation. Overall, the sentiment reflects a strong appreciation for Prialto's commitment to employee care and effective service delivery, with clients expressing delight in their collaborative experiences.
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Virtual Assistant & Mktg Support for Sales Training Services
5.0 Aug 31, 2023I was impressed with their culture and team spirit. Continuous improvement. Client service.
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Staffing & Administrative Support for Financial Services Co
5.0 Jun 22, 2023The entire Prialto team was consistently available to navigate the complexity of our business processes. I've interacted with employees from the CEO to front line PA and they all embody the values of the company and are committed to building a collaborative win-win oriented culture for all stakeholders.
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Admin & Sales Support for Nonprofit Journalist Organization
5.0 Sep 29, 2021The care and genuine admiration for the people. You can tell when it's just lip service, that's not the case here. They have a fantastic team all the way through.
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Business Services for Coaching & Consulting Company
5.0 Sep 16, 2021I really like that Prialto is a team that is focused on the growth and development of everyone. The VAs are all employees so it's not just a bunch of contractors without loyalty. Additionally, I really appreciate that there is never a gap in coverage.
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6 of 6 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Operational & Admin Assistance for Security Services Company
5.0 — A security services company hired Extrity Services to assist them in departmental tasks. These tasks included checking for credentials from new applicants, managing administrative tasks, and Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Prialto for its competitive pricing and exceptional value for money. Multiple reviews highlight that the pricing fits within their budgets while delivering high-quality service, with remarks such as 'good value for cost' and 'great culture fit.' Customers appreciate the proactive support and seamless integration of assistants, noting that the services provided have saved them significant time and improved overall productivity. Overall, sentiment towards Prialto’s cost-effectiveness is overwhelmingly positive.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
Services provided
30% Customer Service Outsourcing50% Back Office Outsourcing10% Call Center Services +110% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingUAM, a business process outsourcing (BPO) service provider, specializes in administrative support, CRM management, and lead generation, offering services like data entry, bookkeeping, and customer assistance. Their reviews reveal a 100% satisfaction rate, highlighting their strong communication, proactive approach, and seamless integration into client teams. Approximately 35% of reviewers emphasize their effective project management and training processes, with no significant areas noted for improvement.
Reviews mention Transparent
UAM has received consistently positive feedback regarding their transparency. Clients highlighted clear and timely communication, with one stating, 'the communication loop is clear and current,' and another noting that UAM keeps them 'in the loop with their progress.' Additionally, a client appreciated the daily task lists provided, which enhanced their sense of transparency. Overall, clients expressed high satisfaction with UAM's proactive and open approach, reinforcing their reliability as a partner.
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Back-Office Accounting Outsourcing for Beverage Manufacturer
5.0 Jul 30, 2024Communication is proactive, training is readily available and not purely reliant on the internal team. The UAM folks are all SO personable and passionate about their work, it's a real pleasure to have them supporting us. The communication loop is clear and current, and our clerks produce accurate and timely work. No, the team has been proactive and transparent from day one.
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Accounting & Virtual Assistance for Digital Marketing Agency
5.0 Jan 12, 2022They’re on top of their project management game — Uassist.ME communicates clearly with our team and responds to our needs within a business day. Additionally, they’re a highly transparent partner that keeps us in the loop with their progress. We’re most impressed with Uassist.ME’s outstanding backend support. We can always count on them to track our staff activities with dedication and accuracy.
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Virtual Assistant for Engineering Firm
4.5 Sep 4, 2019The communication between our teams is the best part of working with Uassist.ME. They send us daily lists of tasks they’ve completed, which I’ve never had to ask them for. I appreciate being able to skim through the notes and see what’s going on within the system. Their transparency really shows, even though we’re not in the same office.
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Average Project Cost Breakdown
What Clients Have Said
UAM is perceived as a cost-effective solution, providing good value for money. Clients have noted that their pricing structure fits within budgets while maintaining high-quality service. For instance, one client stated, "UAM's pricing fit our budget," while another mentioned, "the cost-effectiveness for the quality that is provided is good." However, there are mixed sentiments, as one review highlighted dissatisfaction with the quality of service relative to cost, indicating variability in client experiences.
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More responsive than most other service providers
Uassist.ME is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr50 - 249Berkeley, CA
Services provided
20% Customer Service Outsourcing40% Back Office Outsourcing20% Call Center Services +120% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingWing Assistant is a Customer Service BPO providing outsourced customer support and administrative services. They are consistently praised for their efficiency, professionalism, and ability to seamlessly integrate into client operations, as noted by 100% of reviewers. Although some mention the need for improved vetting of assistants, 83% highlight the company's proactive communication and adaptability in meeting diverse business needs.
5 of 7 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service & Sales Outsourcing for Job Consultancy
5.0 — Wing Assistant provided sales outsourcing services for a job consultancy. The team developed and implemented sales strategies, researched potential clients, and closed leads. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend Wing Assistant for offering excellent value for money, with many noting that their pricing fits within budgetary constraints while delivering high-quality service. For instance, a COO highlighted their 'good value for cost,' while the CEO of a software company appreciated the 'pricing fit our budget.' Overall, sentiment surrounding cost and value is overwhelmingly positive, emphasizing affordability without compromising service quality.
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7 of 8 reviews are 5 stars3 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costReviewed 8 times in the past 6 months
In the last six months, client feedback on Wing Assistant has been overwhelmingly positive, highlighting their punctuality, professionalism, and responsiveness. Clients noted significant improvements in operational efficiency and customer satisfaction, with one client reporting a 40% increase in patient satisfaction scores. However, there were minor concerns about overcommitment by some team members and occasional difficulties in reaching administrative support. Overall, clients expressed strong confidence in Wing Assistant's capabilities and value for cost.
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$5,000+< $25 / hr10 - 49Miami, FL
Services provided
20% Customer Service Outsourcing40% Call Center Services20% Back Office Outsourcing +120% Sales OutsourcingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingCloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.
3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Back-Office Support for ABA Therapy Center
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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5 of 5 reviews are 5 stars3 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costReviewed 5 times in the past 6 months
Recent client feedback on Cloud Sourcing highlights exceptional service and prompt communication, with several clients noting significant improvements in operational efficiency and cost savings. For instance, a CEO reported saving hundreds of thousands of dollars and achieving seamless billing processes, while another client noted a tripling in company growth. Overall, sentiment is overwhelmingly positive, with clients praising the quality of personnel and the effective management of projects, stating that there are no areas for improvement.
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$1,000+< $25 / hr250 - 999Beachwood, OH
Services provided
25% Customer Service Outsourcing20% AI Development20% Sales Outsourcing +315% Call Center Services10% Back Office Outsourcing10% Content Moderation ServicesFocus Areas
35% Phone Support Services35% Email Support Services30% Chat Support ServicesSummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting.
Reviews mention Honest
The feedback regarding SummitNext reflects a strong sentiment of honesty, highlighted by a client noting their 'integrity, integration, and innovation' as impressive qualities. The CEO of SEAbizs emphasized that the company's values aligned with theirs, reinforcing a foundation of trust. Furthermore, the client described their project management as 'professional and perfect,' indicating reliability and transparency in their operations. Overall, the sentiment remains highly positive, with no areas for improvement identified.
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Lead Generation for Value Added Reseller
5.0 Mar 30, 2023The client's feedback highlights the company's integrity, noting that it was impressive. Their integrity, integration, and Innovation were impressive. This suggests a commitment to honesty and transparency in their dealings.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Social Media Management for Sales Technology Company
5.0 — SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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$1,000+Undisclosed1,000 - 9,999Brooklyn, NY
Services provided
10% Customer Service Outsourcing60% Sales Outsourcing20% Call Center Services +110% Back Office OutsourcingFocus Areas
70% Phone Support Services10% Chat Support Services10% Email Support Services +110% Order Processing & TakingAppointment Setter Online is a Customer Service Outsourcing company specializing in appointment setting and call center solutions. Reviews highlight their effective customer support services, with a focus on appointment setting, achieving a 90% lead conversion rate for some clients. While all feedback is positive, 33% of reviewers mention their impressive project management and communication skills.
3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Services & Sales Outsourcing for Resume Writing Co
5.0 — A resume company has hired Appointment Setter Online to manage their calls, chats, and emails. The team has also made outbound calls and answered the inquiries. Currently, they answer calls in the Read more
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6 of 6 reviews are 5 stars3 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costReviewed 6 times in the past 6 months
In the past six months, clients have consistently praised Appointment Setter Online for their promptness and effectiveness in lead management and appointment setting. One client noted their ability to contact leads within 30-40 seconds, significantly improving conversion rates. Another highlighted the team's detail-oriented approach and adaptability, enhancing overall communication. While some requested a broader agent diversity, feedback remains overwhelmingly positive, with clients recommending them for their reliability and cost-effectiveness in appointment setting services.
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More responsive than most other service providers
Appointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
15% Customer Service Outsourcing30% Recruiting15% Sales Outsourcing +410% Back Office Outsourcing10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% StaffingFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingStaffwiz LLC is a Customer Service BPO specializing in providing remote customer care and outsourced customer support services. Reviews highlight their exceptional hiring process and dedicated team, with 100% positive feedback, emphasizing reduced first reply and resolution times by over 60%. Their project management is praised for being organized and effective.
1 of 1 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for E-Commerce Platform
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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1 of 2 reviews are 5 starsUnknown avg. project costReviewed 2 times in the past 6 months
Recent feedback on Staffwiz LLC highlights strong client satisfaction, particularly regarding their responsiveness and effective communication. A healthcare supervisor noted successful hires and praised the company's assertiveness. Similarly, a director from an education software firm appreciated their value for cost and flexibility, leading to improved team performance and project management. Both clients reported no areas for improvement, reflecting a positive overall sentiment toward Staffwiz LLC's services.
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More responsive than most other service providers
Staffwiz LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Undisclosed< $25 / hr250 - 999Farmers Branch, TX
Services provided
10% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +810% HR Outsourcing10% PEO/Employee Leasing10% Recruiting10% Recruitment Process Outsourcing10% Sales Outsourcing10% Staffing5% Employer of Record (EOR) Services5% Finance & Accounting Outsourcing (FAO)Focus Areas
50% Phone Support Services25% Chat Support Services25% Email Support ServicesRelay Human Cloud is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. Their reviews highlight seamless integration with existing teams, enhanced productivity, and significant labor cost reductions. Impressively, 100% of reviewers praise their ability to double daily productive hours and improve tenant satisfaction, with no areas for improvement noted.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$1,000,000 – $9,999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Staff Augmentation for Real Estate Company
5.0 — Relay Human Cloud provided staff augmentation services for a real estate company. The team handled data entry, data analytics, reporting, and QA. Read more
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What Clients Have Said
Clients consistently highlight Relay Human Cloud's competitive pricing and strong value for money. One reviewer noted that their pricing fit well within budget while providing dedicated accounting support, leading to increased productivity. Another emphasized the company's ability to augment local teams at a fraction of local costs, attributing significant productivity gains to Relay's services. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services provided.
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More responsive than most other service providers
Relay Human Cloud is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+$50 - $99 / hr250 - 999Las Vegas, NV
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Back Office OutsourcingFocus Areas
64% Phone Support Services20% Chat Support Services16% Order Processing & TakingSureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Financial Services Co
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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What Clients Have Said
Clients consistently commend SureCall for their competitive pricing and exceptional value for money. One client noted their 'good value for cost' and praised the flexibility and culture fit. Another highlighted that SureCall designed a tailored solution at a 'very reasonable price.' Overall, the sentiment is positive, with users feeling that the cost aligns well with the quality of service provided, making them a reliable choice for various business needs.
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More responsive than most other service providers
SureCall is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Services provided
10% Customer Service Outsourcing45% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO) +310% Call Center Services10% HR Consulting10% Sales OutsourcingFocus Areas
33% Phone Support Services34% Chat Support Services25% Email Support Services +18% Order Processing & TakingRemote CoWorker is a Customer Service BPO firm providing outsourced customer support and administrative services. Across reviews, they are praised for their efficient project management, quick response times, and the high quality of their remote workers. Approximately 90% of reviewers mention their proactive and tailored approach, enhancing operational efficiency and client satisfaction. Their services are noted for reducing in-house workloads and fostering seamless integration with client operations.
13 of 19 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Staff Augmentation Sevices for Contracting Company
5.0 — Remote CoWorker provides staff augmentation services for a contracting company. The vendor's remote worker handles end customer inquiries, manages emails, processes job intakes, and maintains the Read more
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What Clients Have Said
Clients generally perceive Remote CoWorker as offering good value for money, with many highlighting their competitive pricing and effective service delivery. For instance, one client noted they selected Remote CoWorker due to its 'good value for cost' and another emphasized the 'excellent communication' and responsiveness. Overall, the sentiment reflects satisfaction with the balance of cost and quality, although some reviews suggest a need for improved training and onboarding processes.
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15 of 18 reviews are 5 stars3 new reviews for Customer Service Outsourcing servicesLess than $10,000 avg. project costReviewed 18 times in the past 6 months
In the past six months, Remote CoWorker has received overwhelmingly positive feedback from clients. Notable strengths include excellent project management, timely communication, and a high degree of adaptability. Clients praised the responsiveness of their account managers and the quality of the virtual assistants provided. For instance, one client highlighted a significant increase in bookings attributed to the effective social media strategy implemented by Remote CoWorker. Overall, clients expressed satisfaction with the value for cost and the seamless onboarding process.
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$1,000+< $25 / hr50 - 249Portland, OR
Services provided
15% Customer Service Outsourcing20% Back Office Outsourcing15% Data Annotation Services +515% Document Digitization & Management10% Call Center Services10% Content Moderation Services10% Litigation Support Services5% TranscriptionFocus Areas
20% Phone Support Services30% Order Processing & Taking25% Chat Support Services +125% Email Support ServicesTECHSPEED INC offers comprehensive Customer Service Outsourcing (CSO) services, including data mining, data entry, web research, and data processing. The reviews highlight the company's efficiency, reliability, and thoroughness, with notable success in targeting and expanding customer bases across diverse demographics. Clients particularly appreciate TECHSPEED INC's speed and effectiveness in reaching new and youthful demographics.
Reviews mention Reliable
TECHSPEED INC has received positive feedback regarding their reliability, with clients noting that the output is consistent and dependable. One reviewer highlighted that issues are infrequent and are promptly addressed when they arise. Additionally, the company's quick responses and effective communication about project progress further enhance their reliability. Overall, clients express a strong sense of trust in TECHSPEED INC's ability to deliver quality results.
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Data Entry Services for Data Solutions Company
5.0 Jun 2, 2021Output is consistent and reliable. Issues rarely occur and, when they do, they are sure to correct quickly.
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What Clients Have Said
Clients consistently highlight TECHSPEED INC's competitive pricing and exceptional value for money across various projects. For instance, one client noted that their investment of $25,000–$50,000 yielded significant operational improvements, while another praised their ability to deliver high-quality results at a reasonable cost. Overall, feedback reflects a strong sentiment of satisfaction regarding the company's cost-effectiveness and the quality of service provided, with many clients stating they would recommend TECHSPEED INC for its outstanding support and responsiveness.
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$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Services provided
35% Customer Service Outsourcing55% Back Office Outsourcing10% Call Center ServicesFocus Areas
30% Phone Support Services30% Order Processing & Taking20% Chat Support Services +120% Email Support ServicesUnity Communications specializes in Customer Service Outsourcing services, offering robust solutions like Call Center Outsourcing and Customer Care Outsourcing. Across reviews, 90% of clients commend their professionalism, efficiency, and ability to align with business goals. While some note areas for improvement in transition processes, 80% praise Unity Communications for their responsiveness and ability to integrate seamlessly with clients' operations.
9 of 10 Customer Service Outsourcing reviews are 5 stars8 new reviews for Customer Service Outsourcing in past 6 months$1,000,000 – $9,999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Billing Services for Mental Health Services Company
5.0 — Unity Communications provides billing services for a mental health services company. The team manages day-to-day billing tasks, processes patient claims, and handles accounts receivable. Read more
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What Clients Have Said
Unity Communications has been consistently recognized for providing good value for money across various projects. Clients noted that their pricing fit well within budgets, with specific feedback highlighting cost-effectiveness, such as one client stating they achieved a 15% reduction in operational costs. Overall sentiment reflects satisfaction with the quality of service relative to the cost, reinforcing Unity's reputation as a reliable partner for outsourcing needs.
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9 of 11 reviews are 5 stars8 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 11 times in the past 6 months
Recent reviews of Unity Communications reflect a predominantly positive sentiment, highlighting their professionalism, responsiveness, and effective project management. Clients noted significant improvements in operational metrics, such as increased revenue and customer satisfaction. Specific commendations include the team's ability to deliver timely results and maintain clear communication. However, some clients suggested areas for improvement, such as smoother transitions during team changes and more accurate performance evaluations. Overall, Unity Communications is viewed as a reliable partner for various operational needs.
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$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Services provided
50% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +215% Employer of Record (EOR) Services5% Data Annotation ServicesFocus Areas
30% Phone Support Services30% Email Support Services25% Chat Support Services +115% Order Processing & TakingBoldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.
1 of 2 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$1,000,000 – $9,999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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What Clients Have Said
Client feedback on Boldr highlights a strong sentiment regarding cost-effectiveness and overall value for money. One client noted annual savings of $6 million due to Boldr's services, emphasizing their affordability compared to in-house staffing. Another client appreciated Boldr's pricing as a good fit for their budget, reflecting a positive view on the balance of cost and quality. Overall, clients consistently express satisfaction with Boldr's performance relative to their investment, reinforcing a favorable perception of their value proposition.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews of Boldr. highlight strong client satisfaction, particularly regarding their effective BPO services and genuine partnership approach. A notable client, Babylist, reported saving $6 million annually due to Boldr.'s support in scaling their team. They praised Boldr. for low attrition rates and responsive project management. However, some clients noted that the hiring process could be expedited. Overall, clients commend Boldr. for their commitment to quality service and employee care.
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More responsive than most other service providers
Boldr. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+< $25 / hr1,000 - 9,999Savannah, GA
Services provided
30% Customer Service Outsourcing30% Call Center Services10% Back Office Outsourcing +310% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingFocus Areas
45% Phone Support Services20% Chat Support Services20% Email Support Services +115% Order Processing & TakingSelect VoiceCom is a Customer Service BPO specializing in Customer Support Outsourcing, delivering exceptional call center solutions. Their reviews consistently emphasize high-quality service, effective communication, and cultural alignment, with 100% positive feedback on responsiveness and adaptability. Clients appreciate their commitment to quality control and proactive problem-solving, highlighting their comprehensive and reliable support services.
2 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Back Office & Customer Service Outsourcing for Law Firm
5.0 — Select VoiceCom provides back office and customer service outsourcing for a law firm. The team is responsible for lead verification, QC, data management, legal intake, and case administration. Read more
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What Clients Have Said
Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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More responsive than most other service providers
Select VoiceCom is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Services provided
30% Customer Service Outsourcing70% Call Center ServicesFocus Areas
50% Phone Support Services50% Order Processing & TakingGo Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.
Reviews mention Hard working
Clients consistently commend Go Answer for the diligence of their employees. One review explicitly states, 'Their employees work very hard,' highlighting the company's commitment to providing quality service. This sentiment is echoed in multiple reviews, where the hardworking nature of their staff is recognized as a significant strength, contributing to the overall positive perception of the company.
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Numerous Answering Services for Financial Firm
4.0 Aug 12, 2017The strength is hardworking employees. Their employees work very hard.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive Go Answer as a provider of high-value services at a reasonable cost. One law firm noted a $5,000 investment led to improved lead quality and client conversion, emphasizing the service's worth. Another client reported a 66% reduction in costs compared to their previous provider, highlighting Go Answer's cost-effectiveness. While some clients noted that pricing can escalate with usage, the overall sentiment is that clients receive a premium service that justifies the expense.
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$1,000+Undisclosed250 - 999Brooklyn, NY
Services provided
55% Customer Service Outsourcing35% Back Office Outsourcing5% Call Center Services +15% Sales OutsourcingFocus Areas
65% Phone Support Services15% Email Support Services10% Chat Support Services +110% Order Processing & TakingTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider, renowned for its efficient handling of call management and proctoring services. With a 100% satisfaction rate across reviews, clients praise their professionalism and timely communication. Approximately 90% of reviewers highlight their alignment with company values and their ability to streamline operations effectively.
3 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Ghostwriting Company
5.0 — Top Customer Service provides customer service outsourcing for a ghostwriting company. The team manages inbound and outbound calls and emails, and has implemented a live chat option. Read more
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What Clients Have Said
Clients have praised Top Customer Service for providing excellent value for money, often highlighting their cost-effectiveness. One client noted, "we're saving over 50% in costs" compared to in-house solutions. Another emphasized that their "pricing fit our budget" and described the service as a "good value for cost." Overall, the sentiment reflects strong satisfaction with the balance of quality and affordability in their offerings.
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3 of 3 reviews are 5 stars3 new reviews for Customer Service Outsourcing services$200,000 – $999,999 avg. project costReviewed 3 times in the past 6 months
In the past six months, clients have praised Top Customer Service for their professionalism, timely delivery, and effective communication. A CEO highlighted their efficiency in managing operations, leading to increased job acquisition. The EPA department head noted a significant reduction in technical issues and improved compliance support. Additionally, a marketing director commended their customer service outsourcing, which resulted in enhanced customer satisfaction and cost savings. Overall, sentiment remains highly positive, with no significant areas for improvement identified.
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Undisclosed< $25 / hr50 - 249Duluth, GA
Services provided
10% Customer Service Outsourcing80% Call Center Services10% Sales OutsourcingFocus Areas
100% Phone Support ServicesMoneypenny USA (formerly VoiceNation) is a comprehensive call center and answering service provider, offering customized solutions such as call answering, call directing, live chat, and lead sorting. The feedback highlights a 99.9% satisfaction rate with their adaptability and customer service, emphasizing their effective communication and project management. Approximately 80% of reviewers commend Moneypenny’s responsiveness and personalized approach, though some suggest improvements in data mapping and script adherence.
Average Project Cost Breakdown
What Clients Have Said
Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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UndisclosedUndisclosed250 - 999Tallahassee, FL
Services provided
10% Customer Service Outsourcing90% Call Center ServicesFocus Areas
50% Phone Support Services50% Order Processing & TakingPATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.
Reviews mention Autonomous
The overall sentiment related to autonomy in PATLive's service is positive. Clients appreciate the ability to integrate their systems with PATLive's protocols, allowing for seamless operations. One client noted that PATLive's service enabled them to manage a high volume of calls without direct oversight, significantly saving time and resources. However, there is a suggestion for improvement regarding the availability of Spanish-speaking agents to better handle diverse customer inquiries.
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Live Answering Services for Real Estate Firm
5.0 Feb 7, 2019Working with PATLive has been a great opportunity to scale up my business. I've mailed out a lot of more letters since working with them, and I don't have to worry about anything. In general, they save me a significant amount of time and money.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive PATLive's services as valuable but express concerns regarding pricing. For instance, one client noted they are 'expensive' yet acknowledged that 'you get what you pay for.' Another client described their expenses as 'money well-spent,' emphasizing the efficiency gains achieved. Overall, while some clients feel the cost is high, they consistently highlight the quality of service and the time saved as justifying the investment.
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More responsive than most other service providers
PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
40% Customer Service Outsourcing40% Call Center Services20% Back Office OutsourcingFocus Areas
70% Phone Support Services20% Chat Support Services10% Email Support ServicesOnQ Global is a Houston, Texas-based call center. They focus on Call Center Services and Customer Service Outsourcing and were established in 2013.
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Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Services provided
60% Customer Service Outsourcing10% Application Testing10% Back Office Outsourcing +210% Call Center Services10% Finance & Accounting Outsourcing (FAO)Focus Areas
20% Phone Support Services40% Email Support Services35% Chat Support Services +15% Order Processing & TakingPartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.
1 of 2 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 months$200,000 – $999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Support for OOH Media & Tech Company
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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What Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews of PartnerHero reflect a strong overall sentiment, highlighting their effective customer service and alignment with client values. A client from GXVE Beauty praised their 'white glove' service, achieving an impressive 4.65/5 in customer satisfaction. They noted PartnerHero's timely project management and proactive communication as key strengths, describing them as 'a true partner' with excellent collaboration. No areas for improvement were identified, underscoring a positive experience.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
Services provided
10% Customer Service Outsourcing10% Back Office Outsourcing10% Call Center Services +1210% Finance & Accounting Outsourcing (FAO)10% IT Managed Services5% API Development5% Accounting5% Application Management & Support5% CRM Consulting and SI5% Custom Software Development5% Ecommerce Marketing5% Graphic Design5% Social Media Marketing5% Unified Communications Consulting & SI5% Video ProductionFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingIT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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$1,000+< $25 / hr1,000 - 9,999Honolulu, HI
Services provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +120% IT Staff AugmentationFocus Areas
60% Phone Support Services25% Email Support Services10% Order Processing & Taking +15% Chat Support ServicesConnext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
Reviews mention Hard working
The feedback regarding Connext highlights their hard-working nature, with clients noting their commitment to excellence and proactive support. One client praised Connext for their reliable recruitment process, stating they 'work very hard to match candidates with our preferred profile.' Another mentioned their proactive response during the pandemic, ensuring continuity of services. Overall, clients express strong satisfaction with Connext's dedication and the seamless integration of their team into client operations.
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Staff Augmentation for Title & Escrow Company
5.0 Jan 23, 2023Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile. We always feel supported by their management team and have access to them always should a problem come up. The staff are engaged and committed to providing excellent service, they continuously strive for excellence in all that they do.
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Staff Augmentation for Accounting Management Firm
5.0 Dec 17, 2021As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Connext's competitive pricing and exceptional value for money, noting their ability to provide high-quality talent quickly and efficiently. One client emphasized that Connext was chosen over other firms primarily due to cost and expertise, while another remarked on the significant reduction in operational costs and enhanced processes achieved through their partnership. Overall, the sentiment reflects satisfaction with the investment, underscoring Connext's commitment to fostering long-term relationships and delivering substantial returns on engagement.
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$5,000+< $25 / hr1,000 - 9,999Houston, TX
Services provided
70% Customer Service Outsourcing20% Back Office Outsourcing10% Call Center ServicesFocus Areas
50% Phone Support Services20% Chat Support Services20% Email Support Services +110% Order Processing & TakingSupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.
Reviews mention Timely
SupportZebra has consistently demonstrated timely performance, meeting and exceeding deadlines, particularly in urgent projects. One client noted that SupportZebra resolved large data review requests within a week, showcasing their efficiency. Additionally, they appreciated the company's ability to adapt quickly to sudden project demands, ensuring prompt turnaround times. Overall, the sentiment regarding timeliness is highly positive, with clients expressing satisfaction in SupportZebra's responsiveness and dedication to meeting project timelines.
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Content Moderation Services for SaaS Company
4.0 May 29, 2024They’ve met deadlines and exceeded our expectations in terms of turnaround times. Because of our job's nature, we sometimes have to give them projects suddenly. Our team often encounters content that violates our community standards, and we might not know it existed on the platform before. We want to deal with it as quickly as possible, so we give SupportZebra a giant spreadsheet and ask them to review it as fast as they can. In most cases, these projects are resolved within a week even with a large amount of data.
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1 of 1 Customer Service Outsourcing reviews are 5 starsUnknown avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Expense Management Company
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients have praised SupportZebra for their competitive pricing and overall value for money. One client noted they chose SupportZebra as a more affordable option while ensuring employee welfare, stating, "They were one of the more affordable options and treated their employees better." Another client highlighted significant improvements in service efficiency and customer satisfaction, indicating a strong return on investment. Overall, feedback reflects a positive sentiment regarding the cost-effectiveness of their services.
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More responsive than most other service providers
SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed1,000 - 9,999Reno, NV
Services provided
10% Customer Service Outsourcing40% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +220% HR Outsourcing10% IT Staff AugmentationFocus Areas
30% Phone Support Services30% Email Support Services30% Order Processing & Taking +110% Chat Support ServicesSatellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.
Average Project Cost Breakdown
What Clients Have Said
Clients have praised Satellite Office for their transparency regarding costs and the overall value they provide. One client noted a significant reduction in overheads, allowing for better resource allocation and efficiency, stating they have spent approximately $500,000 annually since 2018. The partnership has been characterized by effective communication and a commitment to client needs, with one client emphasizing that Satellite Office has become a true partner rather than just a service provider.
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More responsive than most other service providers
Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
50% Customer Service Outsourcing25% Call Center Services25% Sales OutsourcingFocus Areas
50% Phone Support Services50% Order Processing & TakingContactWorks is a customer service BPO specializing in call center outsourcing and remote customer care solutions. The company consistently receives positive feedback for its strong culture fit, responsiveness, and industry knowledge, with zero negative reviews noted. Approximately 80% of clients highlight their exceptional project management and ability to exceed service level agreements and KPIs.
5 of 6 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center & Customer Support for Business Solutions Co
5.0 — ContactWorks provides back-office, call center, and customer support services for a business solutions company. The team provides 24/7 customer support, focusing on meeting inbound SLAs and QA Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently express satisfaction with ContactWorks' value for money, noting their competitive pricing and ability to deliver high-quality services. For instance, one CEO highlighted that ContactWorks provided 'good value for cost' and aligned well with their budget. Another client emphasized that the partnership led to significant cost savings, estimating $1,500 per month. Overall, the sentiment reflects a positive perception of the company's pricing structure and the quality of service received.
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3 of 3 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costReviewed 3 times in the past 6 months
In the past six months, ContactWorks has received positive feedback for their responsiveness, collaboration, and effective project management. Clients praised their ability to meet and exceed service level agreements, as highlighted by Brohawk Solutions, which noted consistent success in customer support metrics. Tengo Internet commended their flexibility and quality staffing, while TrachMar highlighted their impressive call handling and prompt communication. Overall, the sentiment is overwhelmingly positive, with no significant areas for improvement identified.
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$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
40% Customer Service Outsourcing35% Call Center Services25% Sales OutsourcingFocus Areas
80% Phone Support Services10% Chat Support Services10% Email Support ServicesBlue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Blue Valley Marketing for providing excellent value for money, with numerous reviews highlighting that their pricing aligns well with budgetary constraints. One client noted, 'Pricing fit our budget and good value for cost,' while another mentioned their 'cost per order' was favorable. Overall, the sentiment reflects a strong appreciation for the quality of services relative to the costs, indicating that clients feel they receive substantial returns on their investments.
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1 of 1 reviews is 5 starsUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews highlight Blue Valley Marketing's strong project management and communication skills, with one client noting their dependable performance in telemarketing projects. The Director of Audience Growth praised their ability to meet expectations for cost per renewal and deliver all projects on time, including unexpected tasks. Overall, feedback is highly positive, with no areas for improvement identified, indicating a strong alignment with client needs and objectives.
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More responsive than most other service providers
Blue Valley Marketing is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+< $25 / hr50 - 249Afton, WY
Services provided
65% Customer Service Outsourcing25% Call Center Services10% IT Staff AugmentationFocus Areas
30% Phone Support Services30% Email Support Services25% Chat Support Services +115% Order Processing & TakingWOW24-7 is a Customer Support Outsourcing company that excels in providing 24/7 customer care services. Reviews highlight their flexibility, timely response, and effectiveness, with 100% positive feedback on project management and communication efficiency. Clients appreciate their cost-effective solutions and dedicated support teams, making WOW24-7 a reliable choice for Customer Service BPO needs.
6 of 7 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Risk Management Company
5.0 — WOW24-7 provides customer support services for a risk management company. The team is responsible for providing level one customer support. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend WOW24-7 for their competitive pricing and high value for money. For instance, one CEO highlighted that their pricing aligned perfectly with their budget while delivering exceptional service quality. Another client noted significant cost savings, stating WOW24-7 provided dedicated support at half the cost of a comparable in-house team. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and quality of services provided, making WOW24-7 a recommended partner for customer support solutions.
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2 of 2 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$10,000 – $49,000 avg. project costReviewed 2 times in the past 6 months
In the last six months, client feedback for WOW24-7 has been overwhelmingly positive. Clients praised their strong communication skills and responsiveness, particularly noting the effective management of live chat and customer service operations. One client highlighted the team's ability to escalate urgent issues promptly. No significant areas for improvement were identified. Overall, WOW24-7 is recommended for their flexibility, value for cost, and commitment to client support.
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UndisclosedUndisclosed1,000 - 9,999Margate, FL
Services provided
50% Customer Service Outsourcing20% Call Center Services15% IT Managed Services +115% Sales OutsourcingFocus Areas
77% Phone Support Services23% Order Processing & TakingGlobal Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions.
Reviews mention Exceptional performance
Global Response has consistently received exceptional feedback from clients, highlighting their expertise and outstanding customer service. One client noted, "They are experts in this business," while another praised their ability to provide timely assistance, stating, "Our company values Global Response's great customer service." Overall, clients express high satisfaction, emphasizing that the company effectively saves money and time, with no significant areas for improvement identified.
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Order Processing Support for Financial Company
4.0 Nov 2, 2017They are experts in this business.
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Customer Service and Product Support for Business Services Company
5.0 Nov 2, 2017They value their customers and have great people working for them.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive Global Response as providing excellent value for money, with many noting significant cost savings and efficient service. One client reported saving $12,000 monthly, while another highlighted substantial employee hour savings. Although specific pricing details were often undisclosed, feedback indicates that their services are affordable and yield high returns. Overall, clients describe Global Response as a reliable partner that enhances operational efficiency and customer service without sacrificing quality.
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$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Services provided
70% Customer Service Outsourcing30% Call Center ServicesFocus Areas
20% Phone Support Services80% Chat Support ServicesPeak Support is a customer service outsourcing company that provides comprehensive support services, including email, chat, and social media management. The reviews highlight a high satisfaction rate, with over 90% of customers praising their professionalism, flexibility, and communication skills. While team stability and turnover are minor concerns, Peak Support’s ability to integrate seamlessly with clients and exceed service level agreements is consistently lauded.
1 of 1 Customer Service Outsourcing reviews are 5 stars1 new review for Customer Service Outsourcing in past 6 monthsUnknown avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service Outsourcing for Textile Recycling Company
5.0 — Peak Support provided customer support services for a textile recycling company. The team managed email-based support tickets through the client's help desk, responded to inquiries, resolved issues, Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Peak Support for their cost-effectiveness and high value for money. One client noted an average monthly investment of $2,000, highlighting the flexibility in scaling resources. Another emphasized that Peak Support's pricing fit their budget while maintaining excellent service levels, achieving a CSAT score of 4.8+. Overall, feedback reflects a strong ROI and satisfaction, with clients appreciating the quality of service relative to their investment.
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1 of 1 reviews is 5 stars1 new review for Customer Service Outsourcing servicesUnknown avg. project costReviewed 1 time in the past 6 months
Recent client feedback highlights Peak Support's exceptional performance in managing customer service operations for Trashie, achieving a CSAT score of 4.8+. Clients commend their proactive communication, adaptability, and ability to meet SLA targets consistently, especially during peak periods. Notably, their seamless integration with internal teams has been praised as a key strength. While there was an initial learning curve, the overall sentiment reflects high satisfaction and confidence in Peak Support's capabilities.
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$1,000+$25 - $49 / hr50 - 249Oakland, CA
Services provided
60% Customer Service Outsourcing24% Call Center Services16% Sales OutsourcingFocus Areas
53% Phone Support Services17% Chat Support Services17% Email Support Services +113% Order Processing & TakingTelecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.
Reviews mention Positive attitude
Clients have consistently highlighted Telecom, Inc.'s positive attitude and exceptional client service. One client noted the company's willingness to incorporate feedback, stating that Telecom 'takes feedback extremely seriously.' Additionally, the company's performance met client expectations, even with challenging leads, reflecting their dedication and proactive approach. Overall, the sentiment surrounding Telecom, Inc. is overwhelmingly positive, with no areas for improvement identified by clients.
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Call Center Services for Solar Sales Company
5.0 Feb 24, 2023Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided. Weekly check-in calls and calls whenever we requested them. Positive attitude. Client service. There wasn't anything they needed to improve on.
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Average Project Cost Breakdown
What Clients Have Said
Clients have praised Telecom, Inc. for their competitive pricing and value for money, particularly in the context of high-quality service delivery. One reviewer noted they chose Telecom due to their willingness to accommodate a payment structure that aligned with their budget. Another highlighted that Telecom's rates were favorable compared to other U.S.-based call centers. Overall, feedback reflects satisfaction with the company's performance relative to its cost, indicating a strong value proposition.
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UndisclosedUndisclosed50 - 249Tampa, FL
Services provided
55% Customer Service Outsourcing45% Call Center ServicesFocus Areas
27% Phone Support Services45% Chat Support Services28% Order Processing & TakingAnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.
Reviews mention Reliable
The feedback regarding AnswerFirst highlights their reliability as a significant strength. Clients noted their ability to manage call volumes effectively and provide timely responses, which has led to substantial cost savings. One client emphasized their reliability, stating, 'They are reliable and have served us well.' Overall, the sentiment reflects a strong confidence in AnswerFirst's consistent performance and ability to meet client needs.
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Inbound Calling Support for IT Company
4.5 Nov 2, 2017They are reliable and have served us well. Like I mentioned, reliability is their strong suit. We’ve had their services for 3 years, since 2014.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive AnswerFirst as offering good value for money, highlighting significant cost savings. One client noted they save thousands monthly, while another estimated savings of $5,000 due to reduced hiring needs. Feedback indicates satisfaction with the pricing structure, often described as reliable and affordable, though some clients suggested potential improvements in pricing. Overall, the sentiment reflects a positive assessment of the company's cost-effectiveness and service quality.
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$5,000+Undisclosed250 - 999Beverly, MA
Services provided
55% Customer Service Outsourcing30% Sales Outsourcing15% Call Center ServicesFocus Areas
41% Phone Support Services45% Chat Support Services14% Order Processing & TakingOnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.
Reviews mention Professional
Clients consistently highlight OnBrand24's professionalism, noting their quick response times and supportive customer service. One client emphasized the company's role in creating a positive business environment and praised their readiness to assist during challenging times. Overall, the sentiment reflects a strong appreciation for OnBrand24's dedicated and professional approach, which has contributed significantly to client success.
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Order Processing for Consumer Products Company
4.5 Nov 2, 2017OnBrand24 provides a great level of professionalism. When our company was stuck, OnBrand24 support team was always ready to assist.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive OnBrand24's pricing as competitive and value-driven. One client noted that the service saved them approximately $1,000 per month and over $10,000 annually, highlighting the cost-effectiveness of outsourcing compared to in-house hiring. Another client emphasized the pay-as-you-go structure, which allows for flexibility and affordability. Overall, the sentiment regarding cost and value for money is positive, with many clients appreciating the significant savings and professional service provided.
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Undisclosed< $25 / hr50 - 249Peoria, AZ
Services provided
40% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +215% Finance & Accounting Outsourcing (FAO)15% StaffingFocus Areas
100% Phone Support ServicesGabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.
Reviews mention Easy to work with
Gabtech Global LLC has received consistently positive feedback regarding their ease of collaboration. Clients have noted that the workflow with Gabtech was 'very easy' and described the team as 'friendly, supportive, inquisitive, and results-oriented.' One client emphasized their 'cooperative support and friendly engagement styles,' highlighting their readiness to assist at short notice. Overall, the sentiment reflects a high level of satisfaction with Gabtech's approach to client relations and project execution.
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Staff Augmentation for IT Company
5.0 Oct 25, 2022Workflow was very easy. They were very easy to work with.
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Recruitment & Bookkeeping Services for Home Care Agency
4.5 Oct 5, 2022The Gabtech team has flexed to our availability and needs as we've been growing the business. The people I have on my team have always maintained a friendly engagement style even when challenged.
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Average Project Cost Breakdown
What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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UndisclosedUndisclosed50 - 249Margate, FL
Services provided
20% Customer Service Outsourcing60% Call Center Services10% Sales Outsourcing +25% Back Office Outsourcing5% Business ConsultingFocus Areas
75% Phone Support Services15% Chat Support Services5% Email Support Services +15% Order Processing & TakingAnswering Service Care is a Customer Service BPO specializing in call center solutions and outsourced customer support. The company is praised for its bilingual services and 24/7 live agent availability. Reviewers highlight improved workflow and customer satisfaction with 100% positive feedback on prompt issue resolution, despite occasional internal communication issues.
Reviews mention Team players
Clients have expressed a highly positive sentiment regarding Answering Service Care's team player attitude. One client noted that Luis, the COO, effectively acts as an extension of their business, showcasing exceptional communication skills and responsiveness. The collaborative partnership has been highlighted as a significant advantage, with clients appreciating the team's ability to understand concerns and navigate challenges together. Overall, the feedback emphasizes a strong, supportive relationship that enhances customer service operations.
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Call Center Services for Roofing Contractor
5.0 Oct 20, 2021Luis, in particular, has done a sensational job of being an extension of our business. His communication skills are top-tier and he’s very responsive despite the fact that he’s probably handling hundreds of emails a day. It might come across as braggadocious, but we have worked together through tough times and I’m on a very good path with Answering Service Care.
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Call Center Services for Roofing Contractor
5.0 Oct 20, 2021Successful execution and great communication are a hallmark of Answering Service Care’s work. They understand our concerns and are able to work with us through difficult times. It's a very collaborative partnership and it's a big win for us.
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1 of 2 Customer Service Outsourcing reviews are 5 stars$10,000 – $49,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Chiropractic Company
5.0 — A chiropractic company has hired Answering Service Care for call center services. The team is responsible for answering the client's phones, focusing on freeing up time and addressing scheduling Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Answering Service Care's competitive pricing and value for money, noting that their services fit within budget constraints. One client emphasized the 'good value for cost,' while another remarked on their 'slightly lower' pricing compared to competitors. Overall, the sentiment is positive, with many clients expressing satisfaction with the return on investment and the quality of service provided.
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UndisclosedUndisclosed250 - 999Portland, OR
Services provided
20% Customer Service Outsourcing80% Call Center ServicesFocus Areas
50% Phone Support Services50% Chat Support ServicesRuby is a virtual receptionist service provider, known for efficiently managing inbound calls with professionalism and exceptional customer service. Overall, 100% of the reviews highlight their high call quality and reliability, with clients appreciating the valuable support in maintaining a professional image. The services are noted as cost-effective, saving clients substantial time and money.
Reviews mention Professional
Clients consistently highlight Ruby Receptionists' professionalism, noting their courteous and qualified receptionists who deliver exceptional service. One attorney emphasized the importance of having a live answering service, describing it as 'more professional' than automated alternatives. Another client praised their thoroughness and ability to handle unusual situations flawlessly, stating they have never encountered any issues in years of collaboration. Overall, the sentiment reflects a strong appreciation for Ruby Receptionists' commitment to maintaining high standards of professionalism.
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Virtual Receptionist Service for Law Firm
5.0 Aug 11, 2020It’s nice to have a live answering service, especially because many solo practitioners have an automated answering service. Having a real person answering my calls is more professional. When I need to speak with someone, I email them. They also have a mobile app that allows me to make changes to my account and preferences easily.
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Receptionist Support for Law Firm
5.0 Nov 19, 2018Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I truly appreciate their professionalism, thoroughness, and remarkable ability to handle even unusual situations flawlessly. I have never had a single issue with any of their receptionists in all of the years I have used their services.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend Ruby Receptionists for their cost-effectiveness and value for money. One attorney noted spending under $300 monthly for a service that significantly enhances professionalism, while another client highlighted savings of $1,000 to $2,000 each month, describing the pricing as 'quite inexpensive.' Overall, the sentiment reflects strong satisfaction with the quality of service provided relative to the investment.
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$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Services provided
15% Customer Service Outsourcing50% Call Center Services25% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
100% Phone Support ServicesDialAmerica is a business process outsourcing company that provides both inbound and outbound call services, specializing in customer engagement and lead generation. Reviews highlight their professionalism, efficiency, and ability to improve customer service experience, with approximately 90% positive feedback. Clients commend DialAmerica's quality of service, organizational skills, and adaptability to client needs, although some suggest enhancements in technology and pricing models.
Reviews mention Professional
Clients consistently commend DialAmerica for their professionalism and quality of service. One client noted their ability to save time and money while demonstrating a high level of professionalism to others. Another highlighted their quick response and issue resolution capabilities, stating, "They're very professional and can resolve issues quickly." Overall, the sentiment regarding professionalism is overwhelmingly positive, reflecting DialAmerica's effectiveness in enhancing client operations.
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Customer Support and Orders Processing for Real Estate Company
4.5 Dec 23, 2017I think it is a job that fits perfectly with companies. It helps them to save time and money and the service demonstrates quality work and professionalism to other companies. Their strengths are their organization and speed.
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Customer Service & Call Management for Life Sciences Firm
4.0 Nov 2, 2017They're very professional and can resolve issues quickly. They treat their employees well.
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Average Project Cost Breakdown
What Clients Have Said
DialAmerica's pricing structure is generally perceived as fair, offering various packages that cater to different budgets. Clients reported significant savings, with one company saving approximately $25,000 monthly, while another highlighted a cost-effective return on investment. Despite some feedback suggesting potential improvements in pricing and reporting, most clients expressed satisfaction with the value received relative to their expenditure, indicating that the quality of service often justifies the costs.
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$25,000+Undisclosed250 - 999Orem, UT
Services provided
19% Customer Service Outsourcing45% Call Center Services36% Sales OutsourcingFocus Areas
48% Phone Support Services26% Chat Support Services26% Email Support ServicesSqueeze is a content creation and marketing company specializing in generating engagement through valuable informational content and strategic outreach. The feedback is overwhelmingly positive, with clients highlighting the high return on investment and consultative approach, resulting in long-term partnerships and minimal complaints. Their adaptability and ongoing collaboration are praised, with 100% of reviewers noting their effective project management and tailored strategies.
Average Project Cost Breakdown
What Clients Have Said
Clients generally express a positive sentiment regarding Squeeze Media's cost and value for money, noting a return on investment of three to four times their expenditure. One client highlighted a $200,000 investment over eight years, emphasizing ongoing satisfaction with the results and the consultative approach to strategy development. The value of the content created and the effective communication were also praised, indicating that clients feel they receive significant value relative to their financial commitment.
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UndisclosedUndisclosed50 - 249Nesconset, NY
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingFocus Areas
100% Phone Support ServicesAnswering Legal is a specialized answering service company catering to law firms, providing 24/7 call handling, client intake, and message forwarding. Reviews indicate a high satisfaction rate, with approximately 95% of clients praising their professionalism and responsiveness. Common themes in feedback highlight their seamless integration into legal practices, effective communication, and the ability to handle high call volumes efficiently, with very few areas for improvement noted by clients.
Reviews mention Well-organized projects
The feedback regarding Answering Legal's project organization is overwhelmingly positive. Clients appreciate the team's efficiency and responsiveness, noting that issues are addressed promptly through a support ticket system. One client emphasized the accuracy and timeliness of messages received, while another highlighted the seamless feedback process, regardless of the representative. Overall, clients feel confident in the service's ability to handle urgent calls, enhancing their business operations.
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Call Center Services for Law Firm
5.0 Feb 7, 2020The team is very well organized, so if there’s ever an issue or a question you are able to just send off a ticket to their support email and get a response back right away. Any issue we’ve ever had has been dealt with in a timely manner. The system that they use is incredibly efficient and effective, and there is always seamless feedback regardless of whether you get the same person you started the request with or not.
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Average Project Cost Breakdown
What Clients Have Said
Overall, clients express satisfaction with Answering Legal's cost-effectiveness and value. Many note that their pricing is flexible, based on call volume, with one client stating they pay around $25,000 annually, while others mention monthly investments ranging from $150 to $800. Clients appreciate the professional service and responsiveness, emphasizing that the cost is justified by the quality of service received. One reviewer highlighted that even a single new client per month can make the service worth the investment.
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UndisclosedUndisclosed10 - 49King of Prussia, PA
Services provided
20% Customer Service Outsourcing50% Call Center Services15% Back Office Outsourcing +115% Sales OutsourcingFocus Areas
50% Phone Support Services50% Order Processing & TakingSpecialty Answering Service is a Customer Service BPO specializing in outsourced customer support and call center solutions. Reviews highlight their cost-effective and reliable services, with 100% of users appreciating the timely and responsive nature of their offerings. Approximately 80% of reviewers commend their flexibility and customization options, indicating strong satisfaction with their customer engagement capabilities.
5 of 5 Customer Service Outsourcing reviews are 5 stars2 new reviews for Customer Service Outsourcing in past 6 monthsLess than $10,000 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Call Center Services for Material Handling Equipment Co
5.0 — Specialty Answering Service provides call center services for a material handling equipment company. The team has provided operators to answer calls for the client and set up an automated call Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Specialty Answering Service's competitive pricing and excellent value for money. For instance, one client noted that the pricing fit their budget while delivering substantial customer service improvements. Another remarked on the 'excellent value for the pricing' and how the service significantly reduced their operational costs compared to hiring additional staff. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the cost-effectiveness of the service.
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1 of 1 reviews is 5 starsLess than $10,000 avg. project costReviewed 1 time in the past 6 months
In recent reviews, clients have praised Specialty Answering Service for their responsiveness and effective communication. An Executive from Rapid Towing highlighted their ability to refine service implementation over time, noting, 'It has worked out well for us.' Overall sentiment is positive, with no significant areas for improvement mentioned, indicating strong client satisfaction with the services provided.
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$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Services provided
40% Customer Service Outsourcing35% Call Center Services10% Back Office Outsourcing +210% Business Consulting5% HR ConsultingFocus Areas
50% Phone Support Services50% Order Processing & TakingGCS Agents is a comprehensive service provider specializing in call center operations, training, inbound services, and back office support. Reviews highlight their exceptional performance in call management, adaptability in training, and efficiency in back office tasks, with 100% of reviewers noting their strong communication skills and dedication to client success. Clients appreciate their ability to tailor solutions and maintain high-quality service, contributing to significant operational efficiencies and cost savings.
Reviews mention Customized support
Clients have expressed high satisfaction with GCS Agents' customized support, noting their ability to listen and develop tailored training solutions. One client highlighted the effectiveness of the training on tone and empathy, which significantly improved customer satisfaction and quality scores. Additionally, GCS Agents maintained excellent communication throughout the engagement, showing genuine interest in the client's success. Overall, the sentiment regarding their customized support is overwhelmingly positive, with no reported areas for improvement.
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Corporate Training for Electric Utility Company
5.0 Feb 18, 2020I would highlight their ability to really listen to the client and construct a tailored solution. They put together exactly what we needed. They’re also skilled in implementing small changes that make a big difference.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend GCS Agents for delivering high value relative to their cost. One client noted a significant annual investment of $25 to $30 million, emphasizing their ongoing satisfaction with GCS's performance. Another client, who spent approximately $17,000, highlighted the quality of service despite the cost, stating that GCS was not merely profit-driven. Overall, feedback indicates strong value for money, with clients appreciating the efficiency and professionalism provided.
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UndisclosedUndisclosed10 - 49Spokane, WA
Services provided
50% Customer Service Outsourcing50% Call Center ServicesFocus Areas
50% Phone Support Services25% Chat Support Services25% Order Processing & TakingSound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.
Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.
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Answering Services for Education Service
5.0 Aug 12, 2017The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive Sound Telecom's pricing as reasonable and reflective of the value delivered. One client noted a flat rate of $500 per week for off-hour support, while another appreciated the monthly contract with a set call limit, indicating satisfaction with the cost relative to service quality. Overall, feedback highlights that clients feel they receive good service for their investment, although some expressed a desire for potential cost improvements. The sentiment is predominantly positive regarding the company's value for money.
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$1,000+< $25 / hr50 - 249Scottsdale, AZ
Services provided
10% Customer Service Outsourcing50% Call Center Services30% Back Office Outsourcing +110% Market ResearchFocus Areas
25% Phone Support Services25% Chat Support Services25% Email Support Services +125% Order Processing & TakingIntelemark is a lead generation and appointment setting company specializing in cold calling and outreach services across various industries, including healthcare, technology, and business services. The majority of reviews highlight their professionalism, responsiveness, and ability to integrate seamlessly with clients' teams, with many clients reporting increased sales leads and successful engagements. Notably, 100% of reviewers express satisfaction with Intelemark’s services, emphasizing effective communication and project management, while none report areas needing significant improvement.
Reviews mention Accommodating
Intelemark has received positive feedback regarding their accommodating nature. Clients highlighted their flexibility in adapting to unique project needs, such as creating tailored scripts and integrating with internal tools. One client noted their willingness to develop a non-standard fee arrangement, demonstrating a commitment to client satisfaction. Another mentioned their proactive communication and collaboration, which contributed to a seamless project management experience. Overall, clients expressed high satisfaction with Intelemark's ability to adapt and respond to their requirements.
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Cold Calling Services for National Electrical Supplier
5.0 Mar 10, 2022We’re truly satisfied with the services we receive from them. Intelemark runs everything in a professional manner. Moreover, our fee arrangement — us paying for hours and appointments — isn’t a common business practice for them; this isn’t the way they normally run a campaign. However, they’ve shown tremendous flexibility in accommodating this setup. They’re willing to create something that helps us grow our business. They could’ve easily said no to us since this isn’t the way they do things. Luckily, they’ve chosen to think about it and come back to us to accommodate our needs. Overall, they’ve delivered a workable program for our company.
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Lead Generation & Outbound Calling for Product Launch
5.0 May 1, 2020Once the campaign started, we had weekly base touches to communicate back and forth what was happening. It was a great process. They were very accommodating and used a lead generation form we gave to them so that they can put the information so it could go into Marketo. Since we had our own internal tools, they were willing to work with the tools that we provided so that we could adequately track the leads in our system. They helped to craft the approach and were very flexible in accommodating our needs.
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Average Project Cost Breakdown
What Clients Have Said
Intelemark is frequently noted for delivering strong value for money in their lead generation services. Clients have praised their cost-effectiveness, with one stating they spent less than $5,000 for significant lead generation results. Another client highlighted that despite higher costs compared to previous services, Intelemark consistently provided solid leads, justifying the expense. Overall, client sentiment reflects satisfaction with the balance of quality service and pricing, often leading to profitable outcomes.
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- Work experience and previous projects
- Market presence and reputation in the industry
List of the Top 15 United States Customer Service Phone Support Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
55% Customer Service Outsourcing31% Phone Support Services45% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
38.4/40.019.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
40% Customer Service Outsourcing25% Phone Support Services60% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.7/40.018/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
60% Customer Service Outsourcing30% Phone Support Services40% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Phone Support Services50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
35/40.017.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing80% Phone Support Services60% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing30% Phone Support Services70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.3/40.018.4/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing30% Phone Support Services35% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
30% Customer Service Outsourcing50% Phone Support Services70% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Customer Service Outsourcing40% Phone Support Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.3/40.014.6/20 Reviews6.9/10 Clients & Experience9.8/10 Market PresenceService focus
50% Customer Service Outsourcing77% Phone Support Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.8/40.017/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
32.1/40.016.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing20% Phone Support Services30% Other -
$1,000+< $25 / hr250 - 999Newport Beach, CA
Ability to deliver
34.9/40.020/20 Reviews8.1/10 Clients & Experience6.8/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Customer Service Outsourcing10% Phone Support Services90% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
32.7/40.015.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
30% Customer Service Outsourcing25% Phone Support Services70% Other -
$1,000+$25 - $49 / hr50 - 249Oakland, CA
Ability to deliver
30.1/40.016.4/20 Reviews8.4/10 Clients & Experience5.3/10 Market PresenceService focus
60% Customer Service Outsourcing53% Phone Support Services40% Other -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.7/40.013.6/20 Reviews9.4/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing27% Phone Support Services45% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.7/40.018.8/20 Reviews9.2/10 Clients & Experience8.7/10 Market PresenceService focus
20% Customer Service Outsourcing25% Phone Support Services80% Other -
$5,000+Undisclosed250 - 999Beverly, MA
Ability to deliver
29/40.015/20 Reviews5.2/10 Clients & Experience8.9/10 Market PresenceService focus
55% Customer Service Outsourcing41% Phone Support Services45% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
28.8/40.017.8/20 Reviews5.4/10 Clients & Experience5.6/10 Market PresenceService focus
55% Customer Service Outsourcing65% Phone Support Services45% Other -
Undisclosed< $25 / hr50 - 249Peoria, AZ
Ability to deliver
29.8/40.015.8/20 Reviews6.7/10 Clients & Experience7.3/10 Market PresenceService focus
40% Customer Service Outsourcing100% Phone Support Services60% Other -
UndisclosedUndisclosed50 - 249Margate, FL
Ability to deliver
32.3/40.015.8/20 Reviews7.4/10 Clients & Experience9.1/10 Market PresenceService focus
20% Customer Service Outsourcing75% Phone Support Services80% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
15% Customer Service Outsourcing100% Phone Support Services85% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
29.3/40.016.2/20 Reviews6.4/10 Clients & Experience6.7/10 Market PresenceService focus
19% Customer Service Outsourcing48% Phone Support Services81% Other -
UndisclosedUndisclosed50 - 249Nesconset, NY
Ability to deliver
30.2/40.016.2/20 Reviews5.6/10 Clients & Experience8.4/10 Market PresenceService focus
20% Customer Service Outsourcing100% Phone Support Services80% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
31.6/40.016.4/20 Reviews8.5/10 Clients & Experience6.7/10 Market PresenceService focus
20% Customer Service Outsourcing50% Phone Support Services80% Other -
$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Ability to deliver
26.1/40.015.8/20 Reviews4.6/10 Clients & Experience5.7/10 Market PresenceService focus
40% Customer Service Outsourcing50% Phone Support Services60% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.1/40.014.6/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing100% Phone Support Services90% Other
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