Your Brand. Our Passion.

Global Response was founded in 1974 by Herman Shooster, who learned about customer care long before he started Global Response. We offer a full range of contact center services, including high-touch customer care, inbound sales, order processing, chat, email, SMS text and social media support. Global Response is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose.

Min project size
$50,000+
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
Margate, FL
Year founded
Founded 1974
Languages
Timezones

Service Lines

Customer Service Outsourcing: 50%
Call Center Services: 20%
Back Office Outsourcing: 15%
IT Managed Services: 15%

Select Focus Area

Back Office Outsourcing

Claims Processing: 20%
Data Entry & Processing: 20%
Medical Billing Services: 20%
Payment Processing: 20%
Revenue Cycle Management: 20%

Inbound Services

Answering services: 50%
Inbound appointment scheduling: 50%

Customer Service Outsourcing

Phone Support Services: 77%
Order Processing & Taking: 23%

IT Managed Services Focus

Help desk: 100%

Outbound Services

Customer Surveys & Market Research Calls: 70%
Collections Recovery Services: 30%

Industries

Automotive: 10%
Consumer products & services: 10%
Education: 10%
Financial services: 10%
Hospitality & leisure: 10%
Medical: 10%
Retail: 10%
eCommerce: 10%
Business services: 5%
Energy & natural resources: 5%
Media: 5%
Real estate: 5%

Clients

Enterprise (>$1B): 40%
Midmarket ($10M - $1B): 30%
Small Business (<$10M): 30%

Pricing Snapshot

Min. project size $50,000+

Avg. hourly rate Undisclosed

Rating for cost 4.4 /5

What Clients Have Said

Global Response offers competitive pricing with various billing structures, including flat fees and annual contracts. Annual spending ranges from $5,000 to over $10 million. Clients report significant savings in both time and money, highlighting the provider's value for cost.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 9 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Global Response Review Insights

Overall Review Rating

4.5

Quality 4.5
Schedule 4.4
Cost 4.4
Willing to Refer 4.6

Top Mentions

Review Highlights

Positive Client Relationships

The company is noted for valuing client relationships and maintaining a strong team, contributing to positive experiences and successful ongoing partnerships.
Room for Technological Improvements

While generally satisfied, some clients mentioned the need for Global Response to enhance their technology offerings, suggesting an area for potential growth and development.
Strategic Partner for Business Success

Clients view Global Response as a strategic partner critical to their business operations, highlighting their importance in providing inbound services that contribute to overall success.
Innovation and Efficiency

Global Response is recognized for its innovative ideas and efficient handling of tasks. Clients appreciate the time and cost savings achieved through their services.
Expertise in Business Process Outsourcing

The company is acknowledged as an expert in business process outsourcing, particularly in handling high volumes of inbound calls and providing tech and billing support.
Reliable and Consistent Performance

Clients commended Global Response for their reliability and consistency in delivering services, ensuring smooth operations and meeting deadlines across projects.

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Global Response Reviews

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Call Center Services
$50,000 to $199,999
Jan. 2013 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They are self-sufficient in everything they do for us."

Nov 2, 2017

Business Development Manager, Retail Company

Anonymous

Retail
Kissimmee, Florida
10,001+ Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It is important for the business I work in. We did use to handle in house but it got to be too much, and took up too much time.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

20.

What challenge were you trying to address with the service provider?

The goal was to make our jobs easier and more efficient.

SOLUTION

What was the scope of the service provider's involvement?

Global Response handles answering customer calls and call backs. They also process any orders we have by phone and online.

Could you describe the pricing structure and how they billed you?

I'm not really sure about how we are billed. Someone else handles that at my company.

How did you come to work with this service provider?

We found them online in a list of others, but Global Response best met our requirements.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick and efficient. I haven't had any problems with them yet.

How much time, in hours, does this service provider save you each month?

I would say they save us time in a measure of about ten to twelve days a month.

How much money does this service provider save you each month?

Plenty. Not sure exactly, but it is a hefty chunk.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have a high volume of calls and happy customers.

What are the service provider's strengths?

They are self sufficient in everything they do for us.

How can the service provider improve?

Nothing. They are great.

How long has your company been working with this service provider?

2013 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

RATINGS

5.0

Call Center Services
$10,000 to $49,999
Jan. 2012 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 4.5

"They act as a strategic partner that is crucial to our business success."

Dec 24, 2017

IT Director, Health Care & Life Sciences Company

Anonymous

Other industries
Hartsville, South Carolina
5,001-10,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use inbound services because of the comprehensive coverage and benefits they provide our organization. We use both third party services and in-house services.

What is the volume of inbound calls your company was handling per day?

Per day we handle at least 100 inbound calls across all departments.

What were your company’s goals for the partnership with this service provider?

I'd rather not discuss our goals in detail.

SOLUTION

What does this service provider provide for you on a normal basis?

They provide tech support, billing support, etc.

Could you describe this service provider's pricing structure and how they bill you?

I'd rather not share this detail.

How did you find and select this service provider?

We found them through vendor research.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They are great.

How much time and money do you estimate that this service provider saves you each month?

I'd rather not disclose this information.

Based on your experience, what takeaways can you share about working with this service provider?

They act as a strategic partner that is crucial to our business success.

What do you think are the strengths of this service provider?

They are very responsive and attentive to their clients' needs.

Where do you think this service provider can improve?

Nothing really.

RATINGS

4.5

Call Center Services
$50,000 to $199,999
Jan. 2007 - Ongoing

4.0

Quality: 3.0

Schedule: 3.5

Cost: 4.0

Willing to Refer: 4.0

"They offer more innovative ideas."

Dec 20, 2017

Finance Vice President, Financial Services Company

Anonymous

Financial services
Phoenix, Arizona
501-1,000 Employees
Survey Response

Call Center Services
$200,000 to $999,999
Jan. 2012 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"They are experts in this business."

Nov 2, 2017

IT Manager, Financial Company

Anonymous

Financial services
Elmhurst, New York
10,001+ Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We were looking for a method to save money.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It was about 5%. The success my company doesn't exactly rely on me getting inbound calls.

What challenge were you trying to address with the service provider?

We wanted to find an affordable provider and save money.

SOLUTION

What was the scope of the service provider's involvement?

They primarily help us with processing orders.

Could you describe the pricing structure and how they billed you?

I’m not sure.

How did you come to work with this service provider?

I believe we chose them based upon Accenture’s recommendation.

How would you assess the service provider for answering calls, customer service, and communication?

We have no issues with them.

How much time, in hours, does this service provider save you each month?

I don't know exactly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They save us money.

What are the service provider's strengths?

They are experts in this business.

How can the service provider improve?

I can’t think of anything.

How long has your company been working with this service provider?

I believe it has been 5 years now.

How much money do you spend annually with this service provider?

We’re spending $200,000 to $999,999.

RATINGS

4.0

Call Center Services
$10,000,000 +
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very reliable and do a great job."

Nov 2, 2017

Customer Service Manager, Hotel

Anonymous

Hospitality & leisure
Phoenix, Arizona
10,001+ Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We are a hotel, so inbound services are crucial for reservations and customers’ questions. We pride ourselves on giving great customer service and need assistance in doing so.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We had approximately 500 calls per day we were answering.

What challenge were you trying to address with the service provider?

We wanted to have a seamless approach and make it the best possible experience for our consumers.

SOLUTION

What was the scope of the service provider's involvement?

They give us a great package involving support and training services.

Could you describe the pricing structure and how they billed you?

We pay an annual fee which includes three in-person visits a year for training.

How did you come to work with this service provider?

They were recommended by our owners.

How would you assess the service provider for answering calls, customer service, and communication?

They are always friendly and come through on what they say they will do.

How much time, in hours, does this service provider save you each month?

We save at least an hour a day, but I can't really put a price tag on that.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are very reliable and do a great job.

What are the service provider's strengths?

It would be their customer service.

How can the service provider improve?

I think everything is great.

How long has your company been working with this service provider?

It has been 2 years since we started using their services.

How much money do you spend annually with this service provider?

Perhaps it is over $10,000,000 a year.

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
Aug. 2011 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They save us a substantial amount of employee hours."

Nov 2, 2017

C-Level Finance Executive, Financial Services Company

Anonymous

Financial services
Brooklyn, New York
10,001+ Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

The volume is too large to handle in-house.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 50%.

What challenge were you trying to address with the service provider?

They provided excellent service that met our needs. The challenge was to support the large volume of inbound calls.

SOLUTION

What was the scope of the service provider's involvement?

Answering, processing, and directing calls; as well as back-end support.

Could you describe the pricing structure and how they billed you?

We have a long-term contract with a set pric for the term of the contract.

How did you come to work with this service provider?

It was through a competitive billing process.

How would you assess the service provider for answering calls, customer service, and communication?

They respond very quickly.

How much time, in hours, does this service provider save you each month?

They save us a substantial amount of employee hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are there when we need them doing superlative work.

What are the service provider's strengths?

Their infrastructure.

How can the service provider improve?

Overall technology.

How long has your company been working with this service provider?

We have been working together since 2011 and it is ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

RATINGS

4.5

Call Center Services
$50,000 to $199,999
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.5

"They take the hard work off our hands."

Nov 2, 2017

Director, Retail Company

Anonymous

Retail
Oceanside, California
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need things to work.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

1,000.

What challenge were you trying to address with the service provider?

We need everything handled.

SOLUTION

What was the scope of the service provider's involvement?

They take the hard work off our hands.

Could you describe the pricing structure and how they billed you?

I submit regular payments.

How did you come to work with this service provider?

They were recommended.

How would you assess the service provider for answering calls, customer service, and communication?

They are the best I have ever worked with to date.

How much time, in hours, does this service provider save you each month?

Personally? 20. Company wide? Thousands.

How much money does this service provider save you each month?

Thousands.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are the best in the business.

What are the service provider's strengths?

They are efficient.

How can the service provider improve?

They need more options.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

RATINGS

4.5

Call Center Services
Less than $10,000
Feb. 2017 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.5

"They are a great company that performs good work on time."

Nov 2, 2017

Owner, Real Estate Company

Anonymous

Real estate
Upper Marlboro, Maryland
11-50 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We needed inbound services because we have leads that we need to call to close deals.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It is about 40% daily but it can change and is usually more.

What challenge were you trying to address with the service provider?

Our goal was to have a smooth effortless transaction to get more leads contacted with less overhead.

SOLUTION

What was the scope of the service provider's involvement?

They answer incoming calls and call cold leads for us.

Could you describe the pricing structure and how they billed you?

They bill us a flat fee monthly no matter the amount of work.

How did you come to work with this service provider?

I found them through a personal referral from a fellow friend of ours.

How would you assess the service provider for answering calls, customer service, and communication?

They respond quickly and have met all deadlines with no problem.

How much time, in hours, does this service provider save you each month?

20.

How much money does this service provider save you each month?

Close to $2000 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a great company that performs good work on time.

What are the service provider's strengths?

They can handle a large volume of work very quickly.

How can the service provider improve?

They can increase their use of technology.

How long has your company been working with this service provider?

Feb. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

RATINGS

4.0

Call Center Services
$10,000 to $49,999
June 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They value their customers and have great people working for them."

Nov 2, 2017

Administrative Manager, Business Service

Anonymous

Business services
Millville, New Jersey
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need to be able to provide our customers with help with their products and answer their questions. This helps our business thrive and makes our customers feel valued.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Probably close to 100 or more.

What challenge were you trying to address with the service provider?

Our goal was to be able to help all of our customers in a timely manner. We don't want our customers having to wait to get the help they need.

SOLUTION

What was the scope of the service provider's involvement?

They help answer customer calls, provide answers to questions, and direct our customers to the correct department.

Could you describe the pricing structure and how they billed you?

We have a short term package deal for now.

How did you come to work with this service provider?

We found them through a personal reference then we researched them online.

How would you assess the service provider for answering calls, customer service, and communication?

Our company values Global Response's great customer service and ability to answer our customers' concerns.

How much time, in hours, does this service provider save you each month?

Roughly 2-3 hours.

How much money does this service provider save you each month?

That I am not sure of. I would have to look into it.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are a great company to work with!

What are the service provider's strengths?

They value their customers and have great people working for them.

How can the service provider improve?

We are currently happy with everything we have been provided by Global Response.

How long has your company been working with this service provider?

June 2016 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

RATINGS

5.0

Showing 1-9 of 9 Reviews

Locations (3)

777 South State Road 7 Margate, FL, United States 33068

Contact Global Response

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Global Response

Your Brand. Our Passion.

1 Language that we service

2 Timezones that we service

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Global Response Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Client Relationships

Room for Technological Improvements

Strategic Partner for Business Success

Innovation and Efficiency

Expertise in Business Process Outsourcing

Reliable and Consistent Performance

Reviews mentioning:

Global Response Reviews

Customer Service and Order Processing for Retail Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Tech and Billing Support for Life Sciences Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

BPO Services for Financial Services Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Order Processing Support for Financial Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Reservation & Customer Support Services for Hotel

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Phone Support for Financial Services Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

System Management and Maintenance for Retail Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Lead Contact and Follow-Up for Real Estate Firm

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service and Product Support for Business Services Company

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (3)

Contact

Connect with Global Response on Social

Connections

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