How does your company implement this platform or software?
The primary thing we use them for is domain names but we also use their hosting because it fits our customers. What attracts us more to them are their security solutions such as SiteLock and Codeguard because security is very important in today’s world.
There are three or four people from our team that interact with ResellerClub. They use their interface to contact them or make tickets. Ideally, you only need to contact them when you need support, otherwise, it all goes through an automated system.
What type of client is an ideal candidate? Who should possibly avoid these platforms?
I would say that they would fit into every kind business but at different levels. For a small to medium-sized company, they provide solutions for selling since they’re in partnership with various providers. For large corporations, they provide excellent services such as Codeguard, G Suite, and more. People who sell through them have access to their huge network of resellers and customers, which isn’t easy to come by if you do it directly.
What cost factors should clients keep in mind when considering this tool?
The pricing that we get from them is brilliant and we’re able to offer our customers a great price. This aspect is pretty straightforward as they’re very transparent. There’s no commitment to stay with them and you don’t have to use all their services. It’s really up to each customer.
Was your company considering other platforms? Why this platform?
We are very comfortable with them. I tried looking for other providers in the past but didn’t find anything as good as ResellerClub.
We have our own internal server for our direct customers. We use them for everything else including Windows hosting, servers, security systems, domain use, etc. We always try to sell their services to our customers and the best part is that it’s 100% white label, which matters a lot for small to medium-sized businesses.
On an annual or monthly basis, how much does your company spend to utilize the platform?
We spend approximately $200 to $500 per month.