Andromeda Technology Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the executive director at a real estate development management and construction company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed a more robust IT provider that could handle our managed services needs and network infrastructure at our development and office projects. Our team needed a group with multiple layers of expertise, so we hired Andromeda Technology Solutions. 

SOLUTION

What was the scope of their involvement?

We’ve had kickoff calls and rollouts of new security stacks with Andromeda Technology Solutions. They’ve communicated with our employees about contract negotiations. For implementation, they take the lead and guide us on the best practices for what we do. We’ve also had recurring meetings with different managers and departments from their side, depending on what area we’re targeting; they have subject matter experts associated with security, infrastructure, email, and other things. 

Andromeda Technology Solutions hasn’t purchased any hardware for us yet, but it’s one of the services they provide. The team recommends hardware improvements based on the industry's best practices. We haven’t made those purchases yet, but we’ll rely on their help when we acquire the hardware we need. Meanwhile, they mainly do remote work, and if they can’t, they send someone to do on-site work. The team also serves as our fractional CIO and offers network infrastructure management services. 

What is the team composition?

We’ve met a dozen of their teammates but primarily work with a customer success manager. They have members for tasks such as network upgrades, security stacks, domain blocking and filtering, and password management. I’ve interacted with 4–5 teammates, including Caitlin (Relationship Success Manager), Tela (IT Project Coordinator), Nate (LAN Technician II), and Dave (Remote Process Technician). 

How did you come to work with Andromeda Technology Solutions?

We hired a consultant to help us find a vendor and talk to 20 firms. Our team narrowed the list down to 10 and picked the top five. We interviewed three teams until we chose Andromeda Technology Solutions. 

How much have you invested with them?

We’ve spent between $10,000–$49,000 for monthly fees and implementation costs.

What is the status of this engagement?

Our partnership started in September 2023, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve gained better performance in terms of security, such as blocking spam and phishing attempts. We’ve avoided fraudulent websites and malware. 

How did Andromeda Technology Solutions perform from a project management standpoint?

Our team has been truly pleased with Andromeda Technology Solutions’ responsiveness, and their timeliness has been great. If they need more time to resolve something, they let us know that they’re working on it. This is better than not hearing anything at all — that’s a huge improvement compared to our previous service provider. They also work under budget. 

For tools, they use a ticketing system to manage our needs. We use Zoom or Microsoft Teams for weekly recurring meetings and emails to communicate with our customer success manager. 

What did you find most impressive about them?

I like that they’ve assigned a dedicated manager to us. We can go to that person when we have questions; she doesn’t always know the answer, but she can help find the right person from their team to answer us. 

Moreover, Andromeda Technology Solutions has true subject matter experts who are outstanding. Their communication is fantastic, and they’re great at helping us understand and do what we should be doing. We don’t have a strong IT background, and the team has been mindful of that. They’re thoughtful of the way they go about helping us improve what we’re doing. 

Are there any areas they could improve?

Even though they work below our budget, some of the onboarding costs have been slightly higher than expected. Nonetheless, we’d have been happier if they’d given us a bigger range. To be fair, they’ve had to evaluate more items than expected.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager for a company that produces traffic safety products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We’ve hired Andromeda Technology Solutions for consulting services and advice for overhauling and upgrading technologies in our infrastructure. 

SOLUTION

What was the scope of their involvement?

The main project we’ve been working on has been transitioning all emails and other technology-related infrastructure to Microsoft 365. They provide on and off-site services. Andromeda Technology Solutions offers IT services and guidance on any IT questions. They’re our vendor for antivirus’ and manage our network infrastructure. Andromeda Technology Solutions also provides software for end users and analytics. 

What is the team composition?

We work with 4–5 individuals from Andromeda Technology Solutions; this includes an account manager, an engineer, and a few other support individuals. 

How did you come to work with Andromeda Technology Solutions?

They were a recommendation from someone within our company. 

How much have you invested with them?

We’ve invested around $50,000. 

What is the status of this engagement?

We started working together in April 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been able to transition to the Microsoft 365 platform successfully and have received less phishing emails. This transition has allowed us to more easily share information and work efficiently. The antivirus has also been effective, and we’ve been able to control who connects to our infrastructure. 

How did Andromeda Technology Solutions perform from a project management standpoint?

They meet deadlines and stay within budget. We usually communicate via Microsoft Teams and email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Mike (Senior IT Consultant). He’s done a good job of answering any questions we have. 

What did you find most impressive about them?

Andromeda Technology Solutions provides us with great service for an affordable price. The team is patient, knowledgeable, and always willing to do the job. 

Are there any areas they could improve?

We were upgrading our network, and at one point, we could have used a clearer explanation for the decisions that were being made. 

Do you have any advice for potential customers?

Thoroughly explain what you’re looking for and have realistic expectations. You need to make sure that you’re communicating with Andromeda Technology Solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the global IT director of a vanilla products and flavorings manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed someone to provide us with managed IT services.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions serves as our primary IT helpdesk, providing us with infrastructure support and managed IT services. Their team is responsible for remote and on-site support, including server installation, network maintenance, customer support, and technology strategy.

What is the team composition?

We’ve mainly interfaced with the sales and product manager, the onboarding team, a relationship manager, and a technical support manager.

How did you come to work with Andromeda Technology Solutions?

Our VP initially found Andromeda Technology Solutions while searching for companies within an hour of our facility. We discussed our needs and what we were looking for in a provider and felt they were the most qualified vendor for this project.

How much have you invested with them?

We’ve invested at least $250,000 so far.

What is the status of this engagement?

Our ongoing partnership started in November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Andromeda Technology Solutions, we’re now operating at a much higher efficiency, and our working environment is 100% more secure. We have a solid professional relationship with their team, and their technical expertise greatly benefits our growth.

How did Andromeda Technology Solutions perform from a project management standpoint?

They consistently stay on budget, and their quotations and prices never vary, unless there’s a change in scope. They’re also very organized, which makes them efficient from a project management standpoint.

We typically communicate through Microsoft Teams.

What did you find most impressive about them?

We have a solid professional relationship with their team, and their technical expertise greatly benefits our growth.

Are there any areas they could improve?

They’re always striving to improve their processes, and they’ve been very open to receiving feedback regularly — and that’s all I could ever ask for from a company.

Do you have any advice for potential customers?

I highly recommend working with Andromeda Technology Solutions because they’re a company that prefers close collaborations and is very open to feedback.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of a digital consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

Andromeda Technology takes care of all our IT needs, like solving VPN problems that we run into, remotely accessing our systems to handle issues, and doing other things of that nature. Additionally, they manage our servers for us and keep them up to date.

Andromeda Technology has also helped us with our Microsoft licenses, as well as other software installations. Most of their service is off-site, but they’ve also been on-site when we needed them to check our on-premise servers in the past.

What is the team composition?

I work with 2–3 people from Andromeda Technology: a manager and 1–2 service technicians.

How did you come to work with Andromeda Technology Solutions?

They started working for us before I joined the company. At the time, they were operating under a different name, and we simply continued working with them when they became Andromeda Technology.

What is the status of this engagement?

They became Andromeda Technology around October 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most important aspect of working with Andromeda Technology is their responsiveness to our IT needs. They always respond within 24 hours to non-critical issues and 1–2 hours to critical problems. They’re always good at responding to and resolving issues.

How did Andromeda Technology Solutions perform from a project management standpoint?

Andromeda Technology performs well, and they’re good at following up. We use their portal to submit tickets, and we communicate via email.

What did you find most impressive about them?

Andromeda Technology’s responsiveness is outstanding.

Are there any areas they could improve?

No, we’re happy with them.

Do you have any advice for potential customers?

Use their portal; it’s the easiest way to get a hold of them.

BACKGROUND

Introduce your business and what you do there.

I’m the HR director for a healthcare services provider. We provide preventative healthcare, mental healthcare, and case management to our patients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We were continuously running into IT-related concerns, so we needed a partner who could assist us with those issues. It was very important to us to keep every patient’s information safe.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions serves as our IT support partner. They’ve installed antivirus software on all of our company laptops and computers. They continue to address any issues we have with our hardware.

What is the team composition?

We work with different people from their company. They assign a certain person to us depending on the issue.

What is the status of this engagement?

We started working with them in December 2021, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been able to assist us with all of our IT issues.

How did Andromeda Technology Solutions perform from a project management standpoint?

Whenever we have an issue, we submit a ticket through their website, and they reach out to us via phone or email. They’ve also met our deadlines.

What did you find most impressive about them?

It’s their attentiveness — they get back to us fairly quickly after we submit a ticket.

Are there any areas they could improve on?

They can think of a faster way to communicate with us. A quick phone call is more efficient than sending emails back and forth.

Do you have any advice for potential customers?

Ask as many questions as possible. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of a nonprofit law enforcement association.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed help with IT services.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions provides IT services. We initially told them about our needs, and they proposed a solution. They provide onsite and offsite services and maintenance.

What is the team composition?

We’ve worked with about 3–4 people. The project manager is our main point of contact.

How did you come to work with Andromeda Technology Solutions?

We searched on Google.

What is the status of this engagement?

We started working with them in January, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything is running smoothly. When we have problems, they fix them.

How did Andromeda Technology Solutions perform from a project management standpoint?

We have a help desk. When we have a problem, we put in a ticket. We communicate via Zoom, email, and in person.

What did you find most impressive about them?

They’re qualified and affordable.

Are there any areas they could improve?

No, there isn’t anything.

Do you have any advice for potential customers?

I’d recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the administrator of an ambulatory surgical center. I also have a background as a nurse, so I also oversee our clinical and administrative functions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed IT consulting services, so we hired Andromeda. 

SOLUTION

What was the scope of their involvement?

Andromeda supports all of our clinical and business workstations; they also support our connectivity at a professional building. We connect to their network and also have our own servers for maintaining data and information within our surgery centers. Moreover, the team collaborates with our medical record vendor to ensure we have the support and connectivity needed to keep our electronic medical records running. 

State and federal laws require us to maintain an archive of medical records, so Andromeda also supports us there. Overall, they make sure that our staff has the accessibility and functionality that we need while working in the office and during the after-hours when working remotely. 

Andromeda has also purchased and installed hardware for us. They recommend what equipment to get, and we decide on a budget. The team also ensures that everything they purchase, install, or implement is functional. We either call them and collaborate remotely or they visit us on-site as needed. They’ve previously visited us every Monday to troubleshoot issues, but as we build stability, we’ve decreased our need for in-person support.

In addition to that, they maintain our firewalls and send out random tests to assess our weaknesses. They’re also involved in our policy development with the current standards and requirements to ensure our HIPAA compliance, which protects our patient health information. 

What is the team composition?

We’ve dealt with Carl (Director of Sales & Senior Account Manager), who has been involved with us regularly in the beginning. They’ve since assigned Steve (Senior Technical Account Manager) to us, and we’ve had regular calls with him for our ongoing compliance policy review and security assessments. We also work with several technicians as needed. If we need an upgrade, they assign somebody to support us. 

How did you come to work with  Andromeda Technology Solutions?

Andromeda was recommended to our company, and my predecessor was the one who hired them. 

How much have you invested with them?

We’ve spent between $200,000–$500,000 on their services. 

What is the status of this engagement?

We started working together in February 2014, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Andromeda’s response times are immediate whether on the weekend or a weekday. While we don’t track any other specific metrics, we’re truly satisfied with them as a vendor. We also experience no issues. Overall, they’ve exceeded our expectations. 

How did Andromeda Technology Solutions perform from a project management standpoint?

They’ve done an excellent job in terms of project management. To communicate, we typically use phone calls, emails, and tickets. 

What did you find most impressive about them?

Their responsiveness, follow-through, and quality of work are impressive. 

Are there any areas they could improve?

No, there aren’t any. We’re quite happy with their services. 

Do you have any advice for potential customers?

Establish a contract that discusses on-site support if that’s what you need. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a mental healthcare network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We hired Andromeda to build the IT infrastructure for our children and adolescents’ center.

SOLUTION

What was the scope of their involvement?

Andromeda is currently designing and mapping out the entirety of our technology infrastructure. We’re relying on them to purchase and install the needed hardware and software. 

What is the team composition?

They have around 5–6 people who are working on the project at any given time. We have a project manager and we also interact with the owner for some of the installation work. 

How did you come to work with Andromeda Technology Solutions?

They were referred to us by one of the contractors when we started the design process of the building. 

What is the status of this engagement?

We engaged the team in the spring of 2021, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has yet to be completed, so we don’t have any quantifiable metrics. Anecdotally, however, Andromeda has been very easy to work with. They’re thorough, detailed, and able to find unique and creative solutions to specific technical challenges.

How did Andromeda Technology Solutions perform from a project management standpoint?

The Andromeda Team has been very organized. They’ve also been very upfront about any changes in the cost. If there are anticipated delays, they communicate those immediately.

We communicate through a combination of Teams and on-site meetings.

What did you find most impressive about them?

We’re most impressed by Andromeda’s technical knowledgeability, professional input, and attention to detail. 

Are there any areas they could improve?

No, I don’t have any suggestions in that regard. I’ve been satisfied with their services so far.

Do you have any advice for potential customers?

Know what you need and be clear about your project objectives. This will be helpful in getting the best out of their team.

BACKGROUND

Introduce your business and what you do there.

I’m a data scientist at Advis, a small healthcare consulting company. I also manage all of our IT-related needs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We hired Andromedia to manage our IT needs.

SOLUTION

What was the scope of their involvement?

Our company had used Andromeda before I started working here. We then switched to a different technology services provider. Then, about a year and a half ago, we talked to the Andromeda team to take over our tech support needs again. From there, we contacted their representatives and explained the things we wanted them to cover, such as the day-to-day technology, software, and security management. 

After that, they tailored their services to what we needed. We didn’t necessarily need a team to be available 24/7, but we needed someone who could manage specific technical issues that might arise.

At present, we use Andromeda’s services to manage all of our IT-related requirements and day-to-day needs. For instance, they help manage our software issues and assist us in onboarding new employees. I also communicate directly with them to oversee our data security and things like that. 

We’ve also been working on our Service Organization Control (SOC) 2 certification, a certification that proves our business has undergone an audit to demonstrate our business and practices as far as data and cybersecurity go. 

What is the team composition?

I work directly with a few people from their team. My main point of contact is Rachel (Client Success Manager), who serves as the liaison between me and the technicians. I talk to her when we need something specific that I can’t submit a ticket for,  such as purchasing new machines. 

I collaborate directly with Steve (Senior Technical Account Manager) on specific projects, such as planning for security updates in the future. I talk to him when we need to transition out of our old hardware. He’s essentially the grand forward-thinker that helps us make IT decisions.

Finally,  I’ve also worked with a few of their technicians who help us with our daily needs. There are 3–4 of them, and they’re all familiar with our company and the issues we tend to have. 

How did you come to work with Andromeda Technology Solutions?

Our company found Andromeda well before I joined it. 

How much have you invested with them?

We pay them roughly $4,000 per month. In total, we’ve invested around $80,000. 

What is the status of this engagement?

We started working together in October 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Compared to the other teams we’ve dealt with in the past, Andromeda’s response times are extremely fast. If I need them to look at something right away, I can tell them that it’s time-sensitive. Then, their team will work on it within an hour if not sooner. That directly relates to any downtime that we might have. Essentially, our consultants don’t have significant downtimes because Andromeda is always able to fix whatever issue we have in a quick manner. 

How did Andromeda Technology Solutions perform from a project management standpoint?

Andromeda’s project management is great. I’m in close communication with Steve, and he pushes any projects we have forward. I communicate with technicians through a ticketing system. Otherwise, I directly contact Steve and Rachel.

What did you find most impressive about them?

Steve has been a huge help in connecting me with people in the industry. The Andromeda team has also been a great resource for us in terms of our SOC 2 certification. Moreover, their team is exceeding far beyond our expectations. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Start the engagement by knowing exactly what you need from a contract standpoint. Determine how technologically savvy your employees are so you know the level of assistance you need from Andromeda. That way, you can tailor the technology solutions you get from them to your business. 

BACKGROUND

Introduce your business and what you do there.

I’m the clinical manager of a surgery center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed someone to provide IT support.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions fulfills our IT needs. They first updated our website, which was very outdated. The team modernized it and applied new website copy, which I provided. Afterward, they upgraded our entire system by setting up new servers and improving our firewall. 

Andromeda Technology Solutions continues to maintain our servers and monitor our security system. If they find any holes in our firewall, they upgrade it accordingly to increase our protection. 

In terms of our hardware, the Andromeda Technology Solutions team is in charge of acquiring and assembling them on-site. They also manage our phone system and set up our phone lines.

What is the team composition?

We’ve worked with the on-site technical team, a web development team, and an online support team. We have one central point of contact from each team.

How did you come to work with Andromeda Technology Solutions?

Andromeda Technology Solutions sent us a marketing package that included their contact information, the services they offered, and a stuffed animal. It intrigued me enough to reach out to them.

Upon contacting them, they were willing to help me create a project proposal for our board of directors. This was a big part of why we chose the team.

How much have you invested with them?

We’ve spent about $75,000.

What is the status of this engagement?

The project started in September 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The Andromeda Technology Solutions team is very good at monitoring our firewall at all times, effectively preventing cyber attacks. 

Overall, we feel much more secure now. Our phone systems also work a lot better.

How did Andromeda Technology Solutions perform from a project management standpoint?

The Andromeda Technology Solutions team has done a great job of working in an organized manner. 

In terms of communication, we initially contacted the team leads if we had any issues. Now we just submit tickets via email, and they’re very responsive. If we need to call them, we do.

What did you find most impressive about them?

Andromeda Technology Solutions has been a very valuable partner to us — we’re not technically savvy, but they’re always willing to work through things with us. The team has never made us feel stupid, and they patiently wait for us to understand what they’re doing.

Are there any areas they could improve?

There has been some miscommunication between us, but we expected that due to the project’s complexity.

Do you have any advice for potential customers?

If you need help understanding the project, don’t be afraid to ask the team to clarify any technical terms. They’ll also help you explain the project to your board of directors if needed.