Andromeda Technology Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of operations at GT Mechanical. We’re an HVAC contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We needed an outsourced vendor to provide IT support and services.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions provides ongoing IT support. They manage our servers, all 30 of our workstations, our office phone system, and our cybersecurity efforts. The team is responsible for installing new hardware. They order, set up, and program each system. They also implemented a building security operation with connected key fobs.

In addition to their core support services, they’ve also helped with migration initiatives, disaster recovery and system backups, network monitoring, and multiple cloud-based projects.

What is the team composition?

Our main point of contact is our account coordinator, who heads a team of technicians.

How did you come to work with Andromeda Technology Solutions?

The company partnered with them before I joined. We continue to work with them because of their high-level customer service skills. Over the years, we’ve built up trust with their team.

How much have you invested with them?

We spend about $1,200 a month. It’s an all-inclusive price, but we pay additional fees for hardware installations.

What is the status of this engagement?

We started working with them in 2010, and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They keep our business up and running, making sure we stay online. If we ever crash, they provide quick solutions and install new hardware as soon as possible. For example, about two years ago one of our servers fried. Within two hours, they set us up on a virtual machine so that we could maintain our work pace. They provided new hardware within four days.

How did Andromeda Technology Solutions perform from a project management standpoint?

Their project management skills are excellent. They have a proactive approach to communication, reaching out on their own to follow up if they don’t hear back from us. Generally, I email the team of technicians, and it automatically creates a work ticket, but for urgent matters, I call our coordinator.

What did you find most impressive about them?

I really appreciate their customer service. They’re willing to work in whatever manner is best for their clients. When we call, we’re able to speak to a real person instead of being sent to a voicemail box.

Are there any areas they could improve?

I can’t think of anything right now.

Any advice for potential customers?

Clients should enter the partnership with an open mindset. They should listen to Andromeda Technologies Solutions’ ideas and suggestions. Their staff is bright, and they really know what they’re doing.

BACKGROUND

Introduce your business and what you do there.

I’m the system administrator and head of IT for two sister companies within one building and on a shared network. We manage our in-house servers, databases, and general IT needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

We’re a small IT department, and wanted a team to help with projects outside of our skillset. We were facing some system and hardware upgrades and wanted assistance.

SOLUTION

What was the scope of their involvement?

When we first started working together, we were on a small business server and exchange that supported our email. We had outgrown it, so they helped us transition to Office 365 in the cloud. They made that process completely seamless and moved everything off our old server.

They regularly help with any upgrades and we often ask their opinions on changes we’re considering. We go to them for any big projects we have. When we replaced a lot of our old server hardware, they made recommendations and helped with migration. They do implementations and any big fixes that we can’t do ourselves. They also help us with 24/7 support for both businesses.

What is the team composition?

We have one product manager and a tiered group of technicians. We can escalate issues as we need and have worked with the same group of people since we started working together.

How did you come to work with Andromeda Technology Solutions?

We wanted a local team that we could have a close relationship with. We liked their technological expertise, their security feature options, and their web knowledge. We interviewed a few companies, but they were a perfect fit for us. They had the same family-owned feel as our business and they stood out as the right choice.

How much have you invested with them?

We’ve spent upwards of $100,000, including their services and new hardware.

What is the status of this engagement?

We started working together in March or April 2016. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m much more relaxed as our IT point person. I can turn to them if there’s a situation I can’t handle. The biggest benefit for me has been that peace of mind. Our overall network performance is much better with them managing it and their expertise helps with our hardware purchases.

They’ve overhauled almost every aspect of our network. We had a really substandard wireless network that they’ve fixed to be as reliable as our wired network. It’s great to be able to move around our building with a variety of devices and maintain a good connection as we move.

How did Andromeda Technology Solutions perform from a project management standpoint?

The technicians we work with use their own internal documentation. I have an account manager and a good relationship with my initial contact at Andromeda. I can speak with either one of them and our communication is good. If I have any problems, they’re always upfront and open. They keep me informed.

What did you find most impressive about them?

I like the personal aspect of who I’m talking to. We’ve had the same people work with us throughout our partnership with them. The technicians know me and know my business. That’s a huge benefit.

Are there any areas they could improve?

No. I’ve been with them long enough to witness a few changes in their process, but those seem to be settled. I like their new team structure.

Do you have any advice for potential customers?

I don’t have any recommendations.

BACKGROUND

Introduce your business and what you do there.

I'm the director of information technology for Sterling Bay, a property investment development and management firm based in Chicago, Illinois.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Andromeda Technology Solutions?

I was looking for additional IT support to assist us with various tasks, from setting up camera systems and networks in buildings to troubleshooting network equipment and providing some desktop support.

SOLUTION

What was the scope of their involvement?

Andromeda provides ongoing IT support, which has included setting up wireless networks for about eight different properties, providing wireless internet connection for both our staff and the residents of those properties. They've also set up, designed, and implemented entire networks at our property, including switches, firewall, and ISP routers.

What is the team composition?

The director of sales and client retention is my main point of contact, but I also work directly with network engineers and help desk staff.

How did you come to work with Andromeda Technology Solutions?

Our telecom broker recommended them to us.

How much have you invested with them?

We've invested around $500,000 thus far.

What is the status of this engagement?

I've been working with them since around August 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Andromeda successfully delivers reliable IT support as needed–they get each job done without any issues. We haven't experienced any network down time as a result of any of their work.

How did Andromeda Technology Solutions perform from a project management standpoint?

They're very responsive and accessible. Whenever an issue arises, I usually hear from someone on their staff right away. We use a ticketing system and generally communicate through email and phone for each project as needed.

What did you find most impressive about them?

Whatever we need, they get it done. Some of our properties have highly complex networks, but Andromeda has been able to work through every challenge, sourcing other vendors as needed.

BACKGROUND

Introduce your business and what you do there.

I’m the administrator of an ambulatory surgery center.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Andromeda Technology Solutions?

We needed help with our IT infrastructure.

SOLUTION

What was the scope of their involvement?

Andromeda Technology Solutions provides us with on-site and remote managed IT services. The team has helped us determine and revise our particular needs. Moreover, they perform monthly maintenance for us.

What was the team composition? 

We work with Jeff (CEO), Charlie (IT Field Technician), Christine (Service Advocate), Ben (IS Technician), and Martha (Telecom Services Coordinator).

How did you come to work with Andromeda Technology Solutions?

They were already servicing another floor in our building, so we thought having the same service provider on our floor would be easier.

How much have you invested with them?

Currently, we invest $3,000 with them every month.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Andromeda Technology Solutions is responsive to our needs.

How did Andromeda Technology Solutions perform from a project management standpoint?

Andromeda Technology Solutions' team stays on time and budget. Regarding tools and communication, we use email, phone calls, and a help desk to assist us whenever we need to contact them.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Charlie is very receptive and available to come on-site once a week to check up on us.

What did you find most impressive about them?

I'm impressed by Andromeda Technology Solutions' team's responsiveness in helping us get back to working and make everything function urgently.

Are there any areas they could improve?

We've had a particular situation where we were on hold for 15 minutes, but we haven't had any issues besides that.

Do you have any advice for potential customers?

Contact them if you have a problem because they follow up on issues. Ben and Martha are phenomenal and get back to their clients in time.

BACKGROUND

Please describe your company and position.

I am the Office Manager of a medical company

Describe what your company does in a single sentence.

Plastic Surgery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire to accomplish?

• Rebuild our server
• Keep our systems updated and operating
• IT support as needed

SOLUTION

How did you find Andromeda Technology Solutions?

Referral

Why did you select over others?

• Great culture fit
• Referred to me

How many teammates from were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team flew to our offices to examine the current set up, and operations for the office. Then the new set up was planned for the server build. The needs of the business where discussed, and a plan was proposed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our issues where fixed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Any issues we had where purely on the supply side. This was in the pandemic and computer chips/production were in short supply. Otherwise they had the task completed pretty much on time.

What was your primary form of communication with Andromeda Technology Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

The customer service is great. Andromeda Technology Solutions listens to the needs of the client and assists. There's no pressure or operational changes against our wishes. Our previous company moved us in a direction that wasn't working for our operations.

Are there any areas for improvement or something Andromeda Technology Solutions could have done differently?

Support wait times aren't brilliant. That's my only complaint.

BACKGROUND

Please describe your company and position.

I am the Project Manager of PharCom Solutions

Describe what your company does in a single sentence.

Global support for Engineering Solutions, mainly Validation Services and Project Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Andromeda Technology Solutions to accomplish?

• Propose a CCTV and Access Control system for a new facility
• Develop drawings, designs and proposal
• Supply, installation and training

SOLUTION

How did you find Andromeda Technology Solutions?

Online Search

Why did you select Andromeda Technology Solutions over others?

• Close to my geographic location
• Company values aligned

What was the size of Andromeda Technology Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CCTV system for warehouse and office area / Access control system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Complete CCTV system and Genetec server installed
• Complete Access Control system and ProWatch server installed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, clear and constant communication, straight forward solutions, solution-finders! They provided excellent service.

What was your primary form of communication with Andromeda Technology Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked very much the comprehensive array of platforms and software for designing, drawing and presenting the project, with very specific tools which made easy to understand and manage any item that came up through the duration of the project. Not to mention the great advantage of being ProWatch and now Genetec "authorized partners".

Are there any areas for improvement or something Andromeda Technology Solutions could have done differently?

None.