Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I have four metrics that I'm tracking right now which are the number of downloads, the number of registrations, the number of engaged users, and the percentage of people who invite a friend onto our app. The app and its backend platform are working as specified, and the app looks good.
What did you find most impressive about Intuz?
When I was searching for companies, I was constantly afraid of hidden fees being sprung on me. I did not want the company I paid for to charge me extra to fix mistakes that they made. Intuz was good about being upfront with their cost and fixing small things free of charge.
I'm pleased with the final product, but I found the process to be troubling. I'm not sure if Intuz has grown over the last year, causing them to have less time and resources. Product-wise, the app is good, but it was a struggle to get it to that stage.
The biggest benefit of working with Intuz is the value that they offer. Intuz does development for cheap, which is hard to come by.
Are there any areas Intuz could improve?
I think there's always room for improvement. When you're describing changes, and you can't see the process as it's happening, sometimes something is lost in the mix. We had one or two issues where I would give Intuz a wireframe and the end product would be built differently. The solution to this problem would be to ask for more documentation or transparency with the project's production.
My biggest challenge with Intuz was in terms of communication. There are many gaps, it's hard to get people on the phone, meetings have been skipped or ignored, and I've had to hound Intuz' team for answers. The work, at the end of the day, gets to where it needs to be, but it will take many rounds of iterations and fixes. What Intuz first puts out is not good.
Based on the scope of work and timeframes, they'll do something with many obvious bugs and issues. Everything has bugs, but there are many things which could be avoided with a quick check. An example would be the first iteration of an option for sharing things via text message. When clicking on "Share via text message," nothing happens. Quick tests of built features don't occur.
What tips or recommendations could you share that might increase the likelihood of success with Intuz?
For people under a tight timeframe, Intuz may not be the right group. I suggest that clients allow themselves more time than they feel the project would take, try to come to every meeting prepared with what they want to discuss, and take diligent notes, getting everyone on the same page.