IT Svit - Managed IT Services Provider

IT Svit is an IT consulting and Managed Services Provider from Kharkiv, Ukraine. We specialize in providing DevOps services and building dedicated teams to deal with projects of any scope for businesses of all sizes.

Due to the quality and reliability of our services proven by more than 20 positive customer reviews on Clutch, we are listed as one of the leaders of IT outsourcing market in Ukraine, one of top 10 MSPs worldwide and were named among top 250 Global Leaders in IT Services in 2017-2018.

At IT Svit we believe all businesses should have a chance to succeed. This is best ensured by being efficient while remaining a lean, mean, frugal machine. We make this possible by designing and building cloud-agnostic, highly-scalable, performant and cost-effective IT infrastructure available.

IT Svit DevOps expertise covers all the aspects and stages of cloud IT infrastructure management:

  • Customer's existing IT infrastructure assessment and audit
  • Identification of existing bottlenecks and potential room to growth
  • Offering, designing and implementing the cloud architecture solutions
  • Performing transition to the cloud from the legacy systems or migration between clouds
  • Building CI/CD pipelines for software development and maintenance in production
  • Web and MVP development, release and scaling
  • Cloud infrastructure design, implementation, and optimization
  • Monitoring, logging and alerting the production environments
  • Implementation of Big Data analytics and other Big Data solutions
  • Training of ML&AI models and algorithms
  • Security and compliance audit

IT Svit provides IT outstaffing for various roles, as well as ready teams for Time-and-Materials, Fixed Price or Dedicated Team project types.

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2005
Show all +
Kharkiv, Ukraine
headquarters
other locations
  • 555 Madison Ave, 5th Floor
    New York, NY 10022
    United States

Portfolio

Blockchain for sea ports

Problem

Bureaucracy and corruption in the seaports workflows

Solution

A blockchain-based system for document validation

Results

  • Elimination of

mediators
  • Faster document processing

  • Fraud-free and cheap

  • Gaining in customer's confidence

  • Faster customs procedures

  • Increased turnover

  • A Proof of Concept for NLG solution for retail enterprise

     

    Problem

    A plenty of reports that are hard to process and comprehend

     

     

    Solution

    We applied an NLG algorithm for rapid text composition

     

     

    Results

    • Freed

    up the resources and working hours of 10 analytics
  • Any C-suite executive can get the information on the current company situation in 1 click

    • CI/CD for out-of-the-box CMS solution - Coremedia

      Problem

      Complicated integration and customization process

       

      Solution

      We delivered a streamlined setup/configuration process for a showcase

       

      Results 

      • Our customer sold his system to 2 huge enterprise

      clients
    • The customer signed a long-term contract for support, which will be easy due to CI/CD process we provided

    • Quokka - A fully-automated visual testing of all website pages at once

      Problem

      Heavy burden on manual QA specialists

       

      Solution

      We developed an automated testing system

       

      Results

      • 60% increase in website testing speed

      • Visual representation of website

      structure and bugs
    • Simple tracking of bug fixes within visual projects

    • HRM system - A one-stop shop for all HR-related activities

      Problem

      The recruitment processes were manual, with lots of paperwork and overhead

       

      Solution

      We developed an integral recruiting and HR system

       

      Results

      • Improves the recruiting funnel results by

      70%
    • Improves relations between HR dept and the staff

    • Saves up to 40% of time on interviews

    • AWS peering - Unite the resources of multiple AWS accounts through simple Terraform manifests

      Problem

      Lack of resources on AWS accounts for certain tasks. Built-in solution is cumbersome in management and not too informative about the status of the peering connection.

       

      Solution

      We created a 1-click solution for enabling VPC peering between different AWS accounts.

       

      align="left">Results
      • Error-proof request issuing with 1 command

      • Simple management of VPC peering requests (approve, deny) with 1 mouse click in the AWS admin dashboard

      Reviews

      Sort by

      DevOps Services for Analytics Company

      “If you need help with infrastructure, IT Svit is the right team to hire.”

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      Confidential
       
      Dec. 2018 - Ongoing
      Project summary: 

      IT Svit provides DevOps support on an ongoing basis. Since they migrated an infrastructure from Mesos to Kubernetes, they’ve continued to provide support, add-ons, and fixes. 

      The Reviewer
       
      11- 50 Employees
       
      Wroclav, Poland
      Director of Engineering, Analytics Company
       
      Verified
      The Review
      Feedback summary: 

      IT Svit’s contributions and support have made the infrastructure much more secure, robust, and easy to manage and scale. They leveraged advanced data analytics technology to streamline the end-to-end system. The team’s reliability, delivery, and follow-through inspired full confidence in the client. 

      BACKGROUND

      Introduce your business and what you do there.

      I’m the director of engineering for an analytics company. We gather, integrate, and run machine learning on analytics data to provide insights for social, web, and advertisement campaigns.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We needed help gathering a large volume of data, processing it quickly, and making it quarriable. We have a lot of real-time data coming in, and we needed to figure out a way to quarry it as soon as possible so we could run a machine learning algorithm and build an infrastructure to support it.

      SOLUTION

      What was the scope of their involvement?

      IT Svit provides us with DevOps services. Our engagement is staff augmentation to a degree. They set up and continuously monitor our infrastructure so they can fix any issues and support our needs.

      The team deploys any new pieces of infrastructure we need. The system runs on AWS, and They maintain Apache Druid so it can run faster and handle many smaller database tasks.

      What is the team composition? 

      We work with an account manager and another resource who implements the actual work.

      How did you come to work with IT Svit?

      Our CEO introduced us. After we were satisfied with the month trial period, we continued working with them.

      What is the status of this engagement?

      We started working together in December 2018, and the work is ongoing.
       

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      When the team started, we were running Mesos. They deployed and helped move all our apps to Kubernetes, which improved our internal infrastructure. Setting up Spinnaker helped us manage the largest components of our infrastructure.

      Managing the scaling process used to be quite painful, but the new system they set up makes it much easier and more robust. If a node goes down, it gets restored automatically. We haven’t experienced any issues with Apache Druid or Kafka so far.

      How did IT Svit perform from a project management standpoint?

      Once IT Svit commits to a task, we know it will be taken care of. They deliver what they promise and never forget about anything.
      We hold calls twice a week to discuss what we’ve accomplished and what needs to happen next.

      What did you find most impressive about them?

      IT Svit is a solid team. I have full confidence in them. Sometimes, they even completed work sooner than we expected. 

      Are there any areas they could improve?

      They correct any problems we bring up to them. We had minor issues initially, but they’ve solved them all since.

      Do you have any advice for potential customers?

      If you need help with infrastructure, IT Svit is the right team to hire.

      4.0
      Overall Score The initial problems were a bit surprising, but they have all been solved.
      • 5.0 Scheduling
        ON TIME / DEADLINES
        We never had problems with meeting deadlines.
      • 5.0 Cost
        Value / within estimates
        They’ve provided great value to us.
      • 5.0 Quality
        Service & deliverables
        They delivered everything as we expected.
      • 5.0 NPS
        Willing to refer

      Host Platform Migration & Infrastructure Dev for Software Company

      “Our teams are in constant contact throughout the project.”

      Quality: 
      4.0
      Schedule: 
      4.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $10,000 to $49,999
       
      Jan. 2019 - Ongoing
      Project summary: 

      IT Svit is helping migrate a hosting infrastructure for production and staging systems to a new platform. They’re also building out new features for testing capabilities and implementing a monitoring system.

      The Reviewer
       
      11- 50 Employees
       
      Attenkirchen, Germany
      Frederik Fix
      CTO, MICE Portal
       
      Verified
      The Review
      Feedback summary: 

      IT Svit has nearly finished a sophisticated platform that will yield numerous benefits for in-house developers. It promises to improve software observability and testing, enhance productivity, and reduce labor. The team’s work cut costs internally. Consolidating hosting providers will maximize ROI.

      BACKGROUND

      Introduce your business and what you do there.

      I’m the CTO of MICE Portal, a B2B marketplace for events.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We had a longstanding project plan to migrate our hosting infrastructure. After the engineer on our staff with the requisite expertise left our company, we needed to outsource the project.

      SOLUTION

      What was the scope of their involvement?

      The project is structured in two phases. Phase one, which involves moving our existing infrastructure over to the new hosting platform, is nearly complete. The hosting aspect is for both our production and staging systems.

      As part of the staging system, IT Svit built new capabilities for testing features that we didn’t have in our previous setup. Phase two will be spent implementing a monitoring system tailored to fit within the hosting platform.

      What is the team composition? 

      One full-time engineer from IT Svit does most of the work for our project. We work with two other people, including the CTO who does most of the conceptual, strategic planning. He provides high-level guidance to the engineers who perform individual tasks.

      How did you come to work with IT Svit?

      We spoke to three different providers. After we explained the project, we had each of them come back to us with an estimate and a project proposal. We chose IT Svit because their company was more of a structured organization than the other freelancers and agencies we considered. They had the expertise we were looking for as well as ability to provide us with replacements if necessary.

      How much have you invested with them?

      We’ve spent $15,000-$20,000 so far.

      What is the status of this engagement?

      We started working together in January 2019, and the project is ongoing.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      The work IT Svit provides for us is very much behind the scenes. Since their deliverable is not yet in use, it’s hard to give concrete results. Once complete, we anticipate that having a platform to roll out changes will improve our developers’ productivity and reduce their workload. The platform will also improve our system’s testability and offer better observability for software in production. 

      Historically, we’ve been unable to test various aspects of our software outside of production. With the migration, part of the goal was to extend the area within our system that we can actually test before we roll out changes. 

      Lastly, IT Svit is helping us consolidate our hosting infrastructure. Replacing the two hosting providers we use with a single one will reduce expenses for our company. After compensating IT Svit, we’re looking at a payback period of about 18 months for the ROI. Their work will continue to save us money in the future.

      How did IT Svit perform from a project management standpoint?

      Project management has been average. We use the agile methodology.  Every week, we set up two calls to go through specific planning. Our teams are in constant contact throughout the project. We share a Slack channel to communicate. 

      I felt like we had different understandings on both sides about how quickly we needed to proceed to get to the end result. We’re about a month behind where we would have expected to be. However, we gave them additional requirements after our initial discussions which expanded the scope. 

      What did you find most impressive about them?

      The CTO is very knowledgeable. He was quick to pick up the specifics of our platform and what we wanted to achieve. They transformed the instructions we gave them into an actionable plan for the engineers to implement.

      Are there any areas they could improve?

      They could have a more detailed estimation process for the scoping of the project. I would like to know more clearly how long the project will take.

      Do you have any advice for potential customers?

      I recommend getting the CTO involved in your project. If you have more complicated requirements, spend some extra time on making them clear.

      4.0
      Overall Score I’ve generally been very pleased with the engagement, even though it’s taking a bit more time than anticipated.
      • 4.0 Scheduling
        ON TIME / DEADLINES
        They hit every short-term deadline up two weeks and deliver individual tasks on time, but the whole project is taking a bit longer than I expected.
      • 5.0 Cost
        Value / within estimates
        They’re half as expensive as most options in Germany, which is part of why we hired them.
      • 4.0 Quality
        Service & deliverables
        Their work is generally solid and high quality. They make use of modern techniques and approaches.
      • 5.0 NPS
        Willing to refer
        I’d definitely refer them.

      Python Dev & Staff Augmentation for Software Company

      "Knowledgeable and timely, they produce high-quality, thoughtful code."

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      Confidential
       
      Jan. 2019 - Ongoing
      Project summary: 

      IT Svit provides staff augmentation to develop features using Python and Django. The partnership is ongoing.

      The Reviewer
       
      11- 50 Employees
       
      Los Angeles, California
      Operations, Software Company
       
      Verified
      The Review
      Feedback summary: 

      The resources provided deliver top-notch code. Professional and patient, their work arrives consistently on time and at outstanding value. Their diligence to meet their promises and deadlines stands out most.

      BACKGROUND

      Introduce your business and what you do there.

      I’m the head of operations for a software company.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      IT Svit provides staff augmentation and consulting for software development.

      SOLUTION

      What was the scope of their involvement?

      We first brought IT Svit the requirements to help their team understand what we wanted to do. After a few upfront meetings to determine the fit, IT Svit put together a proposal. We reviewed it, had some back-and-forth, and then signed the contract. 

      IT Svit provides resources to develop features for us using Python and Django. Their developer has done an excelling job staying on top of tasks and delivering quality work.

      What is the team composition?

      We work with two people: a developer and a project manager. We communicate every business day. 

      How did you come to work with IT Svit?

      We found IT Svit through Upwork. They had a strong profile there. We interviewed a couple of other people as well, but IT Svit ultimately interviewed well, and we chose them.

      What is the status of this engagement?

      We started working together in January 2019, and the project is ongoing.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      IT Svit’s resources were able to come in and hit the ground running. They have been more successful than other developers that we've outsourced to in the past.

      How did IT Svit perform from a project management standpoint?

      The team is very professional. They make all their meetings on time. The project manager is not involved daily, but he checks in from time to time. I don't have any complaints. 

      What did you find most impressive about them?

      IT Svit delivers on their promises. Knowledgeable and timely, they produce high-quality, thoughtful code.

      Are there any areas they could improve?

      No, I can’t think of anything at this time. 

      Any advice for potential customers?

      Make sure your requirements are clear and well-thought-out. Keep the lines of communication open. English is not IT Svit’s first language, so you have to be very clear about what you want to get the results you want. 

      5.0
      Overall Score
      • 5.0 Scheduling
        ON TIME / DEADLINES
        They do what they say they're going to do in a timely manner.
      • 5.0 Cost
        Value / within estimates
        Their output relative to their price is a good ratio.
      • 5.0 Quality
        Service & deliverables
        IT Svit has delivered on everything that they promised without sacrificing quality.
      • 5.0 NPS
        Willing to refer
        I recommend anyone looking at similar development projects to start with IT Svit.

      AWS DevOps for Cryptocurrency Company

      “Their technical skills are amazing [... and] their communication is always prompt.”

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $10,000 to $49,999
       
      Mar 2018 - Ongoing
      Project summary: 

      IT Svit came onboard to assist with cryptocurrency development using Amazon Web Services. They brought core app infrastructure online and developed a hack-monitoring feature.

      The Reviewer
       
      11- 50 Employees
       
      Toulouse, France
      CTO, IT Service Company
       
      Verified
      The Review
      Feedback summary: 

      Their team is highly responsive and works efficiently. Their technical expertise is worth the investment. They’ve taken a complex project from very early stages to a market-ready product

      BACKGROUND

      Introduce your business and what you do there.

      I’m the CTO of a cryptocurrency company whose primary clientele are brokerages. We’re currently building a bitcoin and cryptocurrency exchange service. We also support additional wallets for mobile devices and offer a blockchain explorer service.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We wanted help with our cryptocurrency development.

      SOLUTION

      What was the scope of their involvement?

      We built everything using Amazon Web Services (AWS), primarily through communities, but we also used Terraform to deploy our main resources on AWS. They host our core infrastructure and we have continuous integration and deployment linked into different repositories that we use to build the app. The whole process has been challenging, but they converted our specs into a first iteration, which we’re using for product development. At this point, we’re almost ready to release the final product.

      One critical feature of the app is its ability to monitor the system to prevent hacking. We use a lot of technologies that conform to the syscalls issued by the application. We also have a lot of network segregation between different parts of the app to ensure that wallets are not accessing it directly—they have to pass through a proxy before authentication.

      What is the team composition?

      Their CEO is our main point of contact.

      How did you come to work with IT Svit?

      Our company is small and needed to scale up in order to undertake this project. I didn’t want to hire developers in-country because it’s too expensive, so I interviewed a number of agencies and freelancers. IT Svit asked the best questions and provided good feedback and documentation. They also offered a price that I could afford.

      How much have you invested with them?

      We’ve spent about $27,000 USD.

      What is the status of this engagement?

      We started working together in March 2018 and the work is ongoing. It began as part-time and went full-time in July 2018.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      It would’ve been difficult to develop this product ourselves since it’s so complicated. They have the technical expertise to quickly understand what we need and they provide good options when I don’t give them specific instruction on where to go next.

      How did IT Svit perform from a project management standpoint?

      Their CEO works nearly full-time on this project with us, and we touch base every day via Slack or GitHub. We also have conference calls once a month so I can share feedback from our side of the process. Their whole operation runs very efficiently and we haven’t had any issues.

      What did you find most impressive about them?

      Their technical skills are amazing. They’re responsive when we have any issues, even if it’s in the evening, which isn’t something I expected from freelancers. On top of that, their communication is always prompt.

      Are there any areas they could improve?

      None that I can think of.

      Do you have any advice for potential customers?

      Have a clear objective before starting the project and provide clear expectations. They’ll be able to offer better insights into the project that way.

      5.0
      Overall Score The project went quite well.
      • 5.0 Scheduling
        ON TIME / DEADLINES
        They meet deadlines and fix problems right away, even on the weekends.
      • 5.0 Cost
        Value / within estimates
        They’re on the low end compared to offers I’ve received from competitors.
      • 5.0 Quality
        Service & deliverables
        They’re highly technical and communicate well. Things go smoothly.
      • 5.0 NPS
        Willing to refer
        I don’t generally acknowledge that we use freelancers, but I’d likely recommend them.

      Blockchain & Shopify Dev for Application Developer

      "They executed the project according to our specifications and produced quality code."

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $10,000 to $49,999
       
      Oct. 2017 - June 2018
      Project summary: 

      IT Svit served as a blockchain development partner for multiple Shopify projects. The team worked on application architecture and design implementation.

      The Reviewer
       
      1-10 Employees
       
      Minsk, Belarus
      Co-Founder, Application Developer
       
      Verified
      The Review
      Feedback summary: 

      The functional solutions had a stable code. The team was responsive, but could have been better organized at different stages of the partnership. Nonetheless, they met deadlines in a cost-effective manner. IT Svit is an ideal long-term partner for small-to-medium projects.

      BACKGROUND

      Introduce your business and what you do there.

      I am the co-founder of an app development company. We develop e-commerce software and build SaaS products.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We hired IT Svit to provide development services.

      SOLUTION

      What was the scope of their involvement?

      They worked on several projects including a blockchain loyalty solution for the Shopify market. We provided specifications and initial designs. Both teams met to discuss the application architecture and design implementation. More recently, they helped with applications that we connected to a Shopify store’s marketing side.

      What is the team composition?

      We worked with 6–7 people.

      How did you come to work with IT Svit?

      We found them via Upwork.

      How much have you invested in them?

      We have invested between $10,000–$50,000.

      What is the status of this engagement?

      We started working together in October 2017 and the project ended in June 2018.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      IT Svit delivered a fully-functional solution. They executed the project according to our specifications and produced quality code. We used external QA testing and that team didn’t find any significant issues.

      How did IT Svit perform from a project management standpoint?

      The team was transparent. I led the project from all side and never encountered any issues. My team spoke with them daily. I interacted with IT Svit 1–2 times per week.

      What did you find most impressive about them?

      They were responsive and addressed any questions we had.

      Are there any areas they could improve?

      They could’ve been more organized during development and QA. The team did not cover all the processes we required.

      Do you have any advice for potential customers?

      IT Svit provided quality results at a reasonable price. We are still working with them because we’re satisfied with their services. The team is well-suited for small or mid-sized projects; I’m not sure about larger projects.

      5.0
      Overall Score
      • 5.0 Scheduling
        ON TIME / DEADLINES
        Even when we had to change the scope slightly, they still met the deadlines.
      • 5.0 Cost
        Value / within estimates
        They have lower rates.
      • 5.0 Quality
        Service & deliverables
      • 5.0 NPS
        Willing to refer
        I have already recommended them to another company.

      ELK Stack Custom Software Dev for Risk Management Company

      "IT Svit provides more resources and greater attention to detail than other vendors we’ve contracted."

      Quality: 
      4.5
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      Less than $10,000
       
      June 2018 - Ongoing
      Project summary: 

      IT Svit is an engineering and software development partner. The team executes projects using the ELK Stack and AWS cloud hosting.

      The Reviewer
       
      51-200 Employees
       
      Mandeville, Louisiana
      Ryan Wischkaemper
      Software Engineering Manager, PEC Safety
       
      Verified
      The Review
      Feedback summary: 

      The team is knowledgeable and iterates quickly. They capably managed early technical challenges and now provide consistent service. IT Svit leads each project with regular meetings and strategic resource allocation.

      BACKGROUND

      Introduce your business and what you do there.

      I’m software engineering manager for PEC Safety.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We hired IT Svit to provide engineering services on a short-term contract.

      SOLUTION

      What was the scope of their involvement?

      We held initial planning meetings to discuss our expectations for the engagement. During this stage, IT Svit made several recommendations. Currently, the team does custom software development with ELK Stack, Elasticsearch, Kibana, and Logstash in AWS. They also use Rancher Orchestration and Docker Orchestration.

      What is the team composition?

      We work with about three resources including the product manager, a lead developer, and 1–2 other developers.

      How did you come to work with IT Svit?

      We found them on Upwork.

      How much have you invested with them?

      We’ve spent between $5,000–$10,000.

      What is the status of this engagement?

      We started working together in June 2018 and the partnership is ongoing.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      Up until two months ago, IT Svit worked under constrained conditions because we had security implications with our AWS infrastructure. Those concerns limited their capacity to work, and we appreciated their persistence during those challenges. Now, IT Svit has a greater capacity to deliver; they've picked up the pace on their deliverables. They’re doing a great job on that end.

      How did IT Svit perform from a project management standpoint?

      Overall, I’m happy their allocation of resources. Each week, we have at least three 30-minute video calls and several sync meetings; the latter is with the lead developer. The product manager stays in touch and keeps the project on track.

      What did you find most impressive about them?

      IT Svit provides more resources and greater attention to detail than other vendors we’ve contracted. Likewise, the team iterates quickly.

      Are there any areas they could improve?

      No, we’re happy with the engagement.

      Do you have any advice for potential customers?

      Although clients should evaluate several different options, IT Svit’s ELK Stack expertise distinguished the team from other prospective vendors. I did preliminary research for the interviews; the team clearly knew what they were talking about.

      5.0
      Overall Score We’re happy with their work.
      • 5.0 Scheduling
        ON TIME / DEADLINES
      • 5.0 Cost
        Value / within estimates
        The team is well-priced.
      • 4.5 Quality
        Service & deliverables
        They do excellent work.
      • 5.0 NPS
        Willing to refer

      Cloud Architecture Dev For Bioscience Company

      "The system administration component was strong, but the final result didn’t come together."

      Quality: 
      3.0
      Schedule: 
      2.5
      Cost: 
      2.5
      Willing to refer: 
      2.0
      The Project
       
      $10,000 to $49,999
       
      Apr. - Sep. 2018
      Project summary: 

      IT Svit was asked to develop a big data processing solution on Google Cloud Platform (GCP). The team suggested Jenkins for prototyping before transferring the pipeline to GCP.

      The Reviewer
       
      1-10 Employees
       
      Berlin, Germany
      Artyom Pugachev
      CEO, ProteiQ Biosciences GmbH
       
      Verified
      The Review
      Feedback summary: 

      Both prototype and GCP implementation were unusable to process multiple files. IT Svit did not provide a reasonable and immediate fix after issues arose during testing. They had strong sales skills, but limited expertise in GCP and high prices did not create value.

      BACKGROUND

      Introduce your business and what you do there.

      I’m the CEO and founder of ProteiQ Biosciences GmbH. We process large amounts of proteomics data.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We wanted to create a scalable cloud solution for big data processing and offer that as a service to third parties. We hired IT Svit to architect a scalable infrastructure on Google Cloud Platform (GCP).

      SOLUTION

      What was the scope of their involvement?

      We met with IT Svit to discuss our ideas behind the project. The team looked at our software and ran it on their computer to experience the processing pipeline. A month later, we developed a roadmap. Since IT Svit thought the software was too complicated, they proposed to create a cloud-based prototype using Jenkins Pipeline.

      What is the team dynamic?

      We worked with a team lead and 2–3 developers. Different managers onboarded throughout the engagement.

      How did you come to work with IT Svit?

      I posted a job listing on Upwork that targeted agencies with GCP experience. I then interviewed the technical leads from each company we considered. We chose IT Svit based on the team’s experience and their performance in the interview.

      How much have you invested with them?

      We spent approximately $33,000.

      What is the status of this engagement?

      We started working with them from March–September 2018.

      RESULTS & FEEDBACK

      How did your relationship with IT Svit evolve?

      The implementation started in April 2018. But I later noticed that the team had been adding new features we didn’t need. I sat down with them again in May to define the features we needed for a working and scalable solution. At the end of June, I asked them to just build what we defined without adding anything new.

      IT Svit completed the first prototyping milestone in about a month and a half on Jenkins. We tested it and moved to implementation on GCP based on IT Svit's suggested architecture. We then did the first test in August of the GCP implementation. Unfortunately, IT Svit’s deliverables did not match our expectations. The solution crashed when we attempted to process more than one file in a project. When we aired our frustration, the team stated that we had never communicated the target picture to them, which prevented their ability to scale the solution. The team then gave us two options—stop the project or pay a fee to remedy the problem.

      That interaction led me to arrange a discussion between the technical lead and CEO. That exchange did not yield immediate results. As a workaround, our team bought a different server for our laboratory and migrated our workflow on to that. I then assigned our in-house team to complete the GCP project.

      The in-house team could remedy coding mistakes and make the solution work on a few files, however, the architecture proposed was not suitable for our task. We discussed the solution with Google Cloud engineers who confirmed that it could never work. We are now rebuilding everything from scratch with a different vendor.

      What problems arose and what did IT Svit do to address them?

      The internal team reviewed IT Svit’s work and determined that a misunderstanding occurred around GCP. They identified several basic mistakes that hindered the infrastructure’s scalability.

      IT Svit spent too much time on prototyping, but they completely lacked an understanding of GCP. Ultimately, even the prototype on Jenkins proved to be unhelpful.

      Describe the impact this engagement has had on your business.

      The Jenkins Pipeline implementation took 600 hours when the team’s initial estimate was 60 hours. Furthermore, transferring to GCP and prototyping was a disaster, likely as a result of from IT Svit’s unfamiliarity with GCP. Although this engagement hasn’t hindered our relationship with customers, it did keep us from performing faster. But our significant amount of internal activity made it difficult to pinpoint IT Svit’s overall impact.

      How was project management handled?

      Our project scope was clear and stable, but IT Svit didn’t create value for the cost. Their daily updates stopped abruptly. Similarly, the team had to redo documentation on three occasions. Our team interacted with account managers as needed. We also communicated via email and biweekly calls with the technical team.

      Is there anything that the vendor did well or that you would consider a strength?

      The team had strong sales, marketing, and communication skills. Although IT Svit needed extra time, they did a good job with the Jenkins Pipeline implementation. That component was basic system administration work, but they executed it well.

      In what specific areas can they improve?

      IT Svit needed to be more transparent about their GCP competency and abilities to handle complex projects.

      What advice do you have for clients with similar needs to yours?

      Give them clear instructions in writing and monitor their work closely.

      3.0
      Overall Score The communication wasn’t bad, but there was no value.
      • 2.5 Scheduling
        ON TIME / DEADLINES
        They never committed to specific deadlines. The team billed hours and gave excuses.
      • 2.5 Cost
        Value / within estimates
        We paid near our upper price limit because they offered a team lead and architecting services. However, we expected more for the amount of money.
      • 3.0 Quality
        Service & deliverables
        The system administration component was strong, but that's about it.
      • 2.0 NPS
        Willing to refer
        I’m not likely to refer them.

      Company response

      “I’m a big fan of people who speak negatively about me in public, and I’m most afraid of those who do it in secret”—Jay Baer.

      We received 16 reviews during 2 years of our presence at Clutch.co. 
      It’s the first ever review where the client hasn’t given us 5-stars, however, it may be the most valuable. 

      So let’s describe the situation:

      * The client had a complete control over the extended team and decided how to organize the resources while planning ahead by regular calls.
      * Every 2 weeks, we survey all clients in our internal feedback system. Artyom always rated us with top grades.
      * Artyom suddenly terminated the assignment and began to demand things that were not included in the initial scope of work.
      * After that, he stopped the contract, violating the agreement and not paying the bill.

      In our opinion, only one point in this feedback reflects the essence of all claims:
      “What advice do you have for clients with similar needs to yours?
      Give them clear instructions in writing and monitor their work closely.”

      The client acted as the project manager and project lead. Being a distributed team, we weren't informed about his business goals and could not meet his expectations becuase of that.

      We wish ProteiQ Biosciences to become a successful, unique company with a valuable mission. And IT Svit is always ready to help and achieve the clear and defined results.

      Cryptocurrency System Dev for Passive Yield Company

      “They have a unique skillset and deliver quality products very quickly.”

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $50,000 to $199,999
       
      May 2018 - Ongoing
      Project summary: 

      IT Svit develops a cryptocurrency system for a passive yield company. Using Kubernetes, Prometheus, the AWS stack, and other technology, the system offers support to institutional investors.

      The Reviewer
       
      1-10 Employees
       
      New York, New York
      Founder & CEO, Investment Company
       
      Verified
      The Review
      Feedback summary: 

      Within a very short timeline, IT Svit delivered an MVP from scratch that generates revenue and continues to grow. They are communicative, stay ahead of any backlog, and react to variable priorities.

      BACKGROUND

      Introduce your business and what you do there.

      I'm the founder and CEO of a staking company. We provide staking services in cryptocurrencies on behalf of institutional investors. Essentially, we provide an interest rate for the investors we serve.

      OPPORTUNITY / CHALLENGE

      What challenge were you trying to address with IT Svit?

      We wanted to build a system in Kubernetes that had a high degree of automation and flexibility.

      SOLUTION

      What was the scope of their involvement?

      We outlined the architecture we wanted to build and they helped us think through implementation strategies. They quickly built an MVP solution and made a series of recommendations regarding software and strategies to accomplish our goals.

      We use Kubernetes, Prometheus, the AWS stack, and several other tools. With a broad range of capabilities, they’ve also written shell scripts and Python scripts for us. The finished product isn’t quite a web application, but more of a behind-the-scenes technology service.

      What is the team composition?

      We have an account manager, an architecture lead, and a developer.

      How did you come to work with IT Svit?

      We found them on Upwork. We interviewed a number of consultants who were familiar with Kubernetes and other orchestration systems. They stood out for their level of competence and a skillset that matched our needs.

      How much have you invested with them?

      We’ve spent around $50,000.

      What is the status of this engagement?

      We started working together in May 2018. The project is ongoing and I anticipate a continued relationship.

      RESULTS & FEEDBACK

      What evidence can you share that demonstrates the impact of the engagement?

      We developed a system that generates revenue. We went from nothing to a fully functional, highly available production and staging environment that uses a lot of different technologies. It currently supports four different cryptocurrency chains and we hope to move up to ten by the end of the year. We’ve had a smooth process, in spite of a fast timeline.

      How did IT Svit perform from a project management standpoint?

      They work very well. They stay on top of our backlog and understand how to react to changing priorities. We use GitHub to keep track of key tasks and have a daily standup each morning on Slack. They start work ahead of us, so we actively communicate throughout the first part of our day and the end of theirs.

      What did you find most impressive about them?

      They have a unique skillset and deliver quality products very quickly.

      Are there any areas they could improve?

      I can’t think of anything they should improve or do differently.

      Do you have any advice for potential customers?

      Anyone looking for a good partner should hire them.

      5.0
      Overall Score
      • 5.0 Scheduling
        ON TIME / DEADLINES
      • 5.0 Cost
        Value / within estimates
      • 5.0 Quality
        Service & deliverables
        They reliably deliver high-quality products.
      • 5.0 NPS
        Willing to refer

      Frontend Development for Casino Software

      "Their prices are too low for the work and effort they put forth."

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $10,000 to $49,999
       
      Apr. - July 2018
      Project summary: 

      IT Svit provided frontend development for a React-based casino live game application with features for tracking and calculating scores. They also gave helpful suggestions that improved the product.

      The Reviewer
       
      1-10 Employees
       
      Sweden
      Per-Håkan Westman
      CTO, Codeta
       
      Verified
      The Review
      Feedback summary: 

      The score-keeping feature they implemented has boosted the number of new and returning users. Their advice throughout the engagement and outstanding attention to details led to high-quality and timely results.

      BACKGROUND

      Please describe your company and your position there.

      I’m the CTO of Codeta, an online live casino operator.

      OPPORTUNITY / CHALLENGE

      For what projects/services did your company hire IT Svit?

      We wanted to develop a leading live casino experience.

      SOLUTION

      How did you select this vendor?

      We had a list of demands and questions for vendors and contacted seven different outsourcing companies in Ukraine. IT Svit lived up to our requirements regarding availability, time to deliver, and company size, among other criteria.

      Can you go into detail about the services they provided and the scope of the project?

      IT Svit provided developers for our React/Firebase project, focusing mainly on the frontend portion of the application. They built features for gathering player data and calculating their Skill Score, as well as a function that retrieved information from external sources, storage, calculations, and more. They also suggested and implemented improvements to the system. The project expanded and cloud-based SQL was added along with Google BigQuery.

      What was the team composition?

      The project team consisted of two developers for the first stage and a third developer added at a later stage.

      RESULTS & FEEDBACK

      Can you share any information that demonstrates the impact that this project has had on your business?

      Skill Score is a prominent feature in the casino industry, and its implementation resulted in a rise in new users as well as returning reactivated users.

      How was project management arranged and how effective was it?

      The project was, in agreement with It Svit, mainly handled by ourselves. However, their team would give us preventive advice when necessary to avoid potential issues.

      What did you find most impressive about this company?

      IT Svit handled changing circumstances well. They're also very attentive to their clients.

      Are there any areas where they can improve?

      Their service was flawless. I have no complaints in terms of the way they handled the scope of the project.

      5.0
      Overall Score They’re great people and a great organization.
      • 5.0 Scheduling
        ON TIME / DEADLINES
        They were flawless in this regard.
      • 5.0 Cost
        Value / within estimates
        Their prices are too low for the work and effort they put forth.
      • 5.0 Quality
        Service & deliverables
        Their attention to details is remarkable.
      • 5.0 NPS
        Willing to refer
        I would never hesitate to recommend IT Svit.

      Backend Dev for Tokyo-based Mobile Dating App

      "Working with them is smooth, and as a CEO, that's the best outcome."

      Quality: 
      5.0
      Schedule: 
      5.0
      Cost: 
      5.0
      Willing to refer: 
      5.0
      The Project
       
      $10,000 to $49,999
       
      Dec. 2017 - Ongoing
      Project summary: 

      IT Svit took previous app infrastructure and used it to fully build and currently maintain backend development. Svit provides feedback, recommendations, and specialized expertise.

      The Reviewer
       
      1-10 Employees
       
      Tokyo
      Shoin Wolfe
      CEO, Global Creations K.K.
       
      Verified
      The Review
      Feedback summary: 

      The transition to Svit's engineers was seemless, thanks to detailed and effective communication, even despite both language and cultural barriers. Svit's staff consists of notably specialized and talented workers.

      BACKGROUND

      Please describe your company and your position there.

      I am the CEO of Hatch, a dating app based in Japan.

      OPPORTUNITY / CHALLENGE

      For what projects/services did your company hire IT Svit?

      We needed someone to build and maintain our app’s backend. We don’t have any in-house engineers, so we were looking to outsource.

      What were your goals for this project?

      Our goals were to build the backend quickly and efficiently while also soliciting feedback on both how to scale properly and on what dev-ops changes could be made.

      SOLUTION

      How did you select this vendor?

      After interviewing and running tests with a few teams and people, IT Svit seemed like the best fit for us.

      Describe the project in detail.

      Once we selected them, we had a meeting via Skype to talk about the project. After that, their backend engineer spent a month working with the previous project engineers to learn how the infrastructure worked.

      What was the team composition?

      We primarily worked with one project manager and one backend engineer and occasionally received dev-ops support.

      RESULTS & FEEDBACK

      Can you share any outcomes from the project that demonstrate progress or success?

      From the beginning, IT Svit was comfortable with the position of being a remote-CTO for our projects. They’re also comprised of many talented workers, so that when we need specialized expertise (like dev-ops for Amazon web services), they had people readily available.

      How effective was the workflow between your team and theirs?

      After the previous project engineers left, the transition to IT Svit’s engineer was seamless. Considering we have a language and cultural barrier and only talk via Slack, we communicate exceptionally well. The engineer and project manager both write in detail.

      What did you find most impressive about this company?

      I honestly don't have any complaints about them, and that's what's most impressive. Working with them is smooth, and as a CEO, that's the best outcome.

      Are there any areas for improvement?

      The engineers respond quickly, but the project manager could respond more quickly. Overall, it's really a non-issue.

      5.0
      Overall Score
      • 5.0 Scheduling
        ON TIME / DEADLINES
      • 5.0 Cost
        Value / within estimates
      • 5.0 Quality
        Service & deliverables
      • 5.0 NPS
        Willing to refer