What was the scope of their involvement?
We shared our needs with Diceus, and they essentially created a one-stop shop to help us manage our business operations. They integrated all of our manual processes into a single solution that includes our inventory information, accounting system, HR and payroll details, and CRM to track our clients, contacts, and calls. Each of our internal departments has their own login that permits a different level of access. Staff members have a customized dashboard view that only displays information relevant to their specific role.
One of the most important functions of the software is inventory tracking. We receive orders from a variety of sources—phone calls, emails, WhatsApp, and more—and we needed to be able to track and fill these orders efficiently. It was a huge challenge with our manual process, especially when customers returned items. Diceus solved all of our problems with the automated solution. Now, when customers return a product, the system updates our inventory and accounts and issues a credit note in real time.
What is the team composition?
We don’t have a technical background, so Diceus provided a point person to guide us through the process. We also interacted with a project manager, who was present in a few discussions to clarify details and ask questions.
How did you come to work with Diceus?
We’d worked with local companies in the past, but the experiences weren’t great. After a bit of online research and some thorough interviews with potential vendors, I decided to work with Diceus. They were approachable and communicative, speaking in accessible language to simplify technical elements. Additionally, they showed a high-level of customer service and offered a competitive pricing agreement.
How much have you invested with them?
We spent about $100,000 on this project.
What is the status of this engagement?
We worked with them from May 2017–July 2018. The first phase lasted about six months, and the rest of the engagement was spent adding new features and making final adjustments.
Within a short time after the product's launch, it enabled several BI deliverables, such as a risk review, to enrich and strengthen existing processes. The Diceus team's sprint methodology has been very successful, allowing for effective team management and the incorporation of new technologies.