MIS Solutions, Inc

BACKGROUND

Introduce your business and what you do there.

I’m the director of projects and analytics at Altum Healthcare Solutions, a healthcare and law firm. We handle insurance claims, third-party liability, workers’ compensation claims, and anything in the medical billing arena.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MIS Solutions, Inc.?

We had a former IT company that was overseeing our IT department. They were performing poorly, so we needed to find a new provider.

SOLUTION

What was the scope of their involvement?

MIS Solutions provides end user support, file transfer protocol hosting, and monthly penetration testing services. The team works with Microsoft Azure to house our servers and handles special projects for us when we have clients that need implementation or setup for a new business. They also provide updates and manage our systems. Overall, they oversee our entire IT department under my direction.

What is the team composition?

My main point of contact is Eric, the data center technical manager. I also worked with a project manager during the onboarding process. Additionally, I’ve interacted with Lliam, the owner.

How did you come to work with MIS Solutions, Inc.?

I did a Google search in Atlanta to find IT companies that would support our needs. We interviewed MIS Solutions about three times before deciding to hire them.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We signed the agreement on March 1, 2025, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MIS Solutions tries to resolve tickets within 24–48 hours. If they're not resolved, I follow up with someone to find out where they are in the status. If I don't think they're resolving tickets in a timely manner, I coordinate with Eric. However, we haven't had any delays. They've met our expectations in terms of performance and service quality.

How did MIS Solutions, Inc. perform from a project management standpoint?

The team meets deadlines and stays on budget. They provide feedback reports on any tickets my employees open. There's a ticket system that I review daily to see the ticket statuses. I have weekly calls with the technology manager to go over the prior week's activities and plan for the next project. We're in constant communication with any needs that the employees have.

When technical issues arise, we put in a ticket or call if it needs immediate attention. Then, we go through their routing service, which routes us to an engineer. The engineer talks through the issue and opens a ticket to ensure we have a history of the issue. If there's a critical issue, they have a dedicated phone number we can call for immediate attention.

What did you find most impressive about them?

Their communication and planning are impressive. They're good at meeting deadlines.

Are there any areas they could improve?

No, there aren't any.

Do you have any advice for potential customers?

Ensure you communicate effectively and in a timely manner. Make sure items are followed through, followed up on, and taken to completion. Additionally, ensure you have a record of that.

BACKGROUND

Please describe your company and position.

I am the IT Manager, Americas of MTI Baths

Describe what your company does in a single sentence.

MTI Baths is a manufacturing and production company for luxury bath, shower and additional facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MIS Solutions, Inc to accomplish?

• Maintain IT Infrastructure
• Ensure Cybersecurity coverage for our company
• Continuously improving our daily technological solutions

SOLUTION

How did you find MIS Solutions, Inc?

Referral

Why did you select MIS Solutions, Inc over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from MIS Solutions, Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Configure and deploy the following: 

• Workstations, Server, Firewalls, Network Infrastructure (Full) 
• Site operation Results: Successfully implemented and continuously maintaining all aspects of IT infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stability in daily functions of company from IT and technology perspective. Satisfactory results and execution of all projects when involved with our company. Increased productivity of our teams and individual employees with functional hardware.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management team operated with the following: 

• Timeliness 
• Precision execution of deliverables 
• Solid communication throughout 
• Realistic goal setting and expectation management.

What was your primary form of communication with MIS Solutions, Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

MIS Solutions, Inc was transparent, flexible, personable, adaptable, and willing to assess needs with customer desirables. If they can figure how to do something that may not be within standard practice for them but meets all IT best practices, they will find a way!

Are there any areas for improvement or something MIS Solutions, Inc could have done differently?

Workstation imaging processes and overall deployment.

BACKGROUND

Introduce your business and what you do there.

I am the office manager of an independent insurance agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MIS Solutions, Inc?

We’ve hired MIS Solutions, Inc for managed IT services. We needed our computer system revamped and thought they might be the right fit. We’ve used their services for many years since then.  

SOLUTION

What was the scope of their involvement?

In addition to managed IT services, MIS Solutions, Inc also supplies cybersecurity solutions. When we started with MIS Solutions, Inc, we had around six servers, which they took care of, but as other options, such as cloud computing, became available, they moved all of our servers to their private cloud. A few years later, they built a new and improved cloud, and we moved to it two years ago. 

We also have many cybersecurity systems, but if there is ever a breach, MIS Solutions, Inc helps us respond to it. 

What is the team composition?

We work with an account manager and a lead technician. 

How much have you invested with them?

We've spent around $140,000 annually. 

What is the status of this engagement?

We started working together in January 2003, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve used their services for 20 years and have been very satisfied with them. Since they’ve converted us to the private cloud, we’ve seen a drastic increase in uptime. They meet and exceed our expectations consistently. 

How did MIS Solutions, Inc perform from a project management standpoint?

Their team has very detailed project management, and we have regularly scheduled meetings. MIS Solutions, Inc keeps us apprised of everything that is happening and where they are in projects. They use a ticket management tool, and we communicate via emails and phone calls. 

What did you find most impressive about them?

The entire team that we work with is wonderful. After 20 years of being partners, we’ve been very impressed with their ability to put their clients first. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

You have to be willing to invest in your network and computer systems.

BACKGROUND

Introduce your business and what you do there.

I’m the trust manager of a building materials company. We provide products for residential and commercial buildings. Moreover, we have nine locations across the Metro Atlanta area and an average of $200 million yearly revenue. Before, I used to be the project manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MIS Solutions, Inc?

When I joined my company, we had a smaller managed IT services provider based in another state. We had some issues with that service provider, so we started looking for other options with local representatives.

SOLUTION

What was the scope of their involvement?

MIS Solutions is in charge of hosting all of our servers — we have about 20. Their team also hosts our ERP system for delivery, dispatch, and document management and handles our tech support.

MIS Solutions’ work also includes new user setups, specific training, network security compliance, and network infrastructure management. Their training has included standard PC usage, application training, and software usage training.

Their team also handles our enterprise purchasing and software license management, including our Microsoft license. Basically, they’ve been in charge of revamping and managing our entire IT systems, offering both on-site and remote support. Whenever we have projects coming up, we consult with them to look at any changes that would be required for our infrastructure, as well as any training involved.

Initially, MIS Solutions came in and talked with everyone within our organization who had anything to do with computer-related activities to identify our needs, security gaps, and infrastructure gaps. They documented everything and provided us with a solution.

We then reviewed MIS Solutions’ proposal before implementing it. Their team then established a schedule for the implementation. After that, they handled the migration of our email, hosting services, and applications.

MIS Solutions also provided us with help desk support for an extended period for our main location. Additionally, for around 24 months, we had one of their representatives in our main location one day per week to do further interviews, suggest improvements, and verify that everything was running properly.

What is the team composition?

MIS Solutions’ team has changed over the years. For example, two technicians have been assigned to our help desk. We’ve also worked with Eric (Enterprise Account Manager). Additionally, they have teams for different areas, such as a cloud team and a customer service team. Overall, around eight of their team members have been involved in the process.

How did you come to work with MIS Solutions, Inc?

When we were looking for other managed IT service providers, we found MIS Solutions and interviewed them. Finding them was a result of their marketing efforts, as we were originally contacted by them.

How much have you invested with them?

We’ve spent around $2 million.

What is the status of this engagement?

We’ve been working with MIS Solutions for over five years. Our engagement started in the spring of 2018, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since working with MIS Solutions, our uptime has greatly increased, and we haven’t experienced significant cybersecurity events. Additionally, our user support requests have greatly decreased. Throughout our engagement, we’ve gone from 60 users to around 200 users.

As for the quality of their work, I would give MIS Solutions almost perfect ratings; they’ve been excellent. The team does their due diligence, follows up, and continuously looks for ways to understand our processes and our needs. Moreover, they continuously give us suggestions for better performance — they’ve acted as a true partner.

How did MIS Solutions, Inc perform from a project management standpoint?

MIS Solutions has delivered on time and within budget. Although we’ve had a few overages in those regards, neither we nor they have had control over the situation, and the instances have been few and far apart.

Our communication channels depend on the needs at the time. MIS Solutions is more than willing to meet in person when needed. Still, most of our conversations or ticket openings happen over the phone. We directly call their help desk. We can also send tickets via email. Either way, they’re very responsive.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Eric has done a great job; he’s a fantastic representative for us to this day. Moreover, James (Cloud Engineer) has been of great help for a long time. Although he has changed roles within MIS Solutions, he’s still involved in the project and does a fantastic job too. He has learned about our environment and culture and blended really well within our company — he’s an outstanding member of their team.

Chad (Support Scalation Engineer) has also been of tremendous help. He’s very responsive and digs deep to find solutions for our issues.

What did you find most impressive about them?

MIS Solutions’ willingness to come in and learn about our company, culture, needs, and goals has been impressive. Their owners are very engaged and are great partners overall. They get involved, find out where we want to go, and present solutions to achieve those objectives. I couldn’t ask for a better partner.

Are there any areas they could improve?

I can’t think of anything MIS Solutions could improve on; they’ve done a great job.

Do you have any advice for potential customers?

Get your key players involved early in the process. Let MIS Solutions interview them, ask questions, provide documentation, and don’t be shy about being actively involved. That way, MIS Solutions will get the best information and be very clear about your needs and goals.

BACKGROUND

Please describe your company and position.

I am the Information Systems Manager of Alabama State Bar

Describe what your company does in a single sentence.

We are the licensing and regulatory agency for attorneys in the state of Alabama.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MIS Solutions, Inc to accomplish?

• Move Data Center and Services to the Cloud

SOLUTION

How did you find MIS Solutions, Inc?

Referral

Why did you select MIS Solutions, Inc over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from MIS Solutions, Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MIS helped us move our entire data center to the cloud and now manages it for us. MIS also provides a VDI like environment for staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful cutover of on-premise services to MIS cloud services, including email migration to O365 and application and infrastructure VMs to the cloud.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was great. They were very responsive and always timely.

What was your primary form of communication with MIS Solutions, Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to decipher our "lingo" and make it work in the cloud without too many headaches. I was due to update our services and MIS made the most sense to management at the time.

Are there any areas for improvement or something MIS Solutions, Inc could have done differently?

MIS could have worked on the costs and the after action items. We still have some local servers that need to be terminated, mainly DCs and such. Nothing crazy but still hanging out there. Costs have also increased but they have increased world-wide.

BACKGROUND

Please describe your company and position.

I am a department director at Moore Colson

Describe what your company does in a single sentence.

Moore Colson is an accounting and advisory firm that provides traditional Tax and accounting, and consulting needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MIS Solutions, Inc to accomplish?

• Uplift all servers and data into their managed data center
• Move email from on-premise to O365
• Provide on-going data and application support, security, and updates

SOLUTION

How did you find MIS Solutions, Inc?

Online Search

Why did you select MIS Solutions, Inc over others?

• Close to my geographic location
• Company values aligned

How many teammates from MIS Solutions, Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MIS Solutions was hired as our all-in-one Managed Service Provider to help us with back-end infrastructure hosting, applicatoin updates, and Citrix hosting and end-point management (patching and security).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The move to MIS Solutions was also timed with our office move, so we had to move to the new office over a weekend and MIS delivered on that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was good and we had a dedicated Project Manager assigned who kept us on-point and within budget.

What was your primary form of communication with MIS Solutions, Inc?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

At the time when we signed up MIS SOlutions as an MSP we were their largest CPA firm client. It was a rocky start, but MIS Solutions, Inc was willing to learn about our business and adjusted accordingly.

Are there any areas for improvement or something MIS Solutions, Inc could have done differently?

We now have a solid cadence established and the lines of communicatoin are always open (both ways), so I thikn we are in a good place.

BACKGROUND

Introduce your business and what you do there.

I’m the VP and CFO of Stuart Pro Heating & Air. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MIS Solutions, Inc?

We’ve been working MIS Solutions, Inc for a long time; we hired them for IT support services. 

SOLUTION

What was the scope of their involvement?

They don’t work on one project for us; they support us with various IT services. They act as our IT support and have converted our server from the cloud and set up our database. MIS Solutions, Inc also helps us with our database when people leave the company and when we have new hires. 

What is the team composition?

We work with an account manager and a dedicated team of five people. However, the team size changes based on the project we’re working on. 

How did you come to work with MIS Solutions, Inc?

They were a referral. 

How much have you invested with them?

We’ve spent around $500,000 across the course of our engagement. 

What is the status of this engagement?

We started working together in 2005, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

MIS Solutions, Inc is on top of everything for us, and we have confidence that our company is in good hands with their support. 

How did MIS Solutions, Inc perform from a project management standpoint?

They always deliver on time, within budget, and consistently provide what they promise.

What did you find most impressive about them?

MIS Solutions, Inc isn't just a vendor, they’re a partner. They do anything we need, and we can call them anytime. Without their support, we wouldn’t be where we are technologically. They have an excellent company culture, and if there is an issue, they handle it. We always have complete faith in them, and even though they have grown, their service has never decreased. We never want this partnership to end. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

We’re confident they will provide the best service for anyone who hires them and treat them like family. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing attorney at a law firm based in Atlanta, Georgia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MIS Solutions, Inc.?

We needed someone to manage our technology infrastructure, so we hired MIS.

SOLUTION

What was the scope of their involvement?

MIS manages all of our technology infrastructure, providing both on-site and remote services. Their scope has included purchasing and installing all of our company’s hardware and software, as well as certifying us for data security compliance.

Moreover, MIS manages all of our IT resources and handles our cybersecurity. Their cybersecurity services include performing penetration testing and protecting our database.

What is the team composition?

MIS has a team dedicated to serving our company, although I don’t know how many teammates that team includes. Eric (Enterprise Client Account Manager) is my main point of contact.

How did you come to work with MIS Solutions, Inc.?

We’ve been a client of MIS for many years, so I don’t remember much about the discovery phase. Still, I found them because they’re also in Atlanta. Moreover, they had good reviews on the sources I looked at, so that was the reason why I contacted them. When I met with their owners, I felt good about engaging them, so I hired them.

How much have you invested with them?

We pay them over $40,000 per year.

What is the status of this engagement?

I’ve been doing business with MIS since 2010.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

MIS’ work is very successful because we haven’t experienced any downtime, and our network speed has increased. Additionally, their cybersecurity work is excellent; we haven’t experienced attacks.

How did MIS Solutions, Inc. perform from a project management standpoint?

MIS’ project management is very good; they’re communicative, meet their deadlines, and stay on budget. Moreover, their team approach works very well. We communicate via phone calls and emails.

What did you find most impressive about them?

MIS is proactive in helping me ensure that I have everything I need to operate my business. They understand my business and my needs and manage our IT infrastructure accordingly. Moreover, their team is very responsive and knowledgeable.

Are there any areas they could improve?

I can’t think of anything MIS could improve on.

Do you have any advice for potential customers?

Talk to Jennifer (President) and Lliam (CEO) directly about how MIS can help you meet your needs.

BACKGROUND

Please describe your company and position.

I am the Director of Finance of Image Manufacturing Group

Describe what your company does in a single sentence.

Manufacture and install custom exterior and interior signage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MIS Solutions, Inc to accomplish?

• define a hybrid solution to work with our needs
• find the best and most affordable cloud environment
• find the appropriate hardware to support on-premise needs

SOLUTION

How did you find MIS Solutions, Inc?

Referral

Why did you select MIS Solutions, Inc over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from MIS Solutions, Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Determine the best course of action to move from an on-premise environment to a hybrid environment. Gather information from each department about what they are required to produce, how they do that now, what would make things easier and more efficient. The MIS team will review the needs and recommend options to achieve the desired result. An option will be chosen and MIS will facilitate the implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Data has been gathered and the assessment is underway.

What was your primary form of communication with MIS Solutions, Inc?

• In-Person Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The MIS team is responsive and available. They listen well and make adjustments when necessary.

What did you find most impressive or unique about this company?

MIS is a team of people who see each client as a company with individual needs. There are no pre-set solutions and plenty of flexibility.

Are there any areas for improvement or something MIS Solutions, Inc could have done differently?

Not at this point.