Trusted Software Development Partner Since 2002

N-iX is an Eastern European provider of software development services with 800+ expert software engineers that power innovative technology businesses globally.

  • Top 100 Global Outsourcing Companies by IAOP
  • Delivery centers in Ukraine, Poland, and Belarus
  • Access to talent pools of 335K+ IT Specialists

Services:

  • Custom Software Product Development 
  • Dedicated Development Team
  • Mobile Application Development 
  • OpenText Professional Services
  • Game Development & VR 
  • Game Art Production
  • Software QA & Testing
  • Technical Support 

Expertise:

  • Digital Transformation
  • BI & Big Data consulting & SI
  • Machine Learning & AI
  • Blockchain
  • VR/AR Production
  • Enterprise Mobility
  • CCM/ECM
  • Embedded Software
  • DevOps

N-iX is among the fastest-growing IT companies in Europe. For the second consecutive year, N-iX is featured in the list of the top 100 Global Outsourcing Companies by IAOP. In 2018 Forrester named N-iX a Comprehensive Practitioner in Now Tech Report: Service Providers For Custom Software Development

Awards & Industry recognition:

  • 2018 & 2017 Global Outsourcing 100 Company
  • 2018 Inc. 5000 Europe
  • 2018 GSA Global Sourcing Awards
  • 2017 Clutch Global Leader
  • 2017 Software 500 Company
  • 2017 GSA UK Awards
  • 2017 IT Europa Awards

Certifications & Partnerships:

  • ISO 27001:2013
  • ISO 9001:2008
  • PCI DSS Competency
  • Certified Microsoft Gold Partner
  • Certified OpenText Silver Partner
 
$50,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2002
Show all +
Lviv, Ukraine
headquarters
other locations
  • N-iX
    15-B Leiptsyzka St.
    Kyiv, KV 04050
    Ukraine
  • N-iX
    Adelgatan 5
    Malmö, SK 211 22
    Sweden
  • N-iX
    9500 Koger Blvd. N.
    St. Petersburg , FL 33702
    United States
  • N-iX
    Jana Sobieskiego 1\2
    Krakow, ML 33-332
    Poland
  • N-iX
    Biryuzova St. 10
    Minsk, MI 220073
    Belarus

Focus

Service lines
  • Custom Software Development
  • IT Staff Augmentation
  • BI & Big Data Consulting & SI
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Financial services
  • Telecommunications
  • Business services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

Lebara, Gogo, Currencycloud, RateSetter, HotSchedules, Travelport Locomote, OpenText, StreamServe, Anoto, Novell, Deutsche Post, Orbus Software, Alien Vault, Schibsted Media Group, Think Research, Efficio, Cure Forward, Spotzer, Vable, Schad, Cardo.

 

N-iX Company Video

N-iX is an Eastern European IT company with over 15 years of excellence as a reliable technology partner for innovative companies.

Our Story: N-iX started out as Novellix — a product startup founded by Andrew Pavliv and two other partners in Lviv, Ukraine back in 2002. Novellix was developing Novell’s applications for Linux platform. This activity got attention from Novell’s top management, which resulted in Novell acquiring the technology from Novellix and becoming the first customer of re-branded N-iX. Since then, N-iX business model became Service as a Product.

Nowadays N-iX is among the fastest-growing IT companies in Europe. For the last three years, N-iX grew 331% and made it to the rankings of Inc. 5000 Europe and Software 500. For the second consecutive year, N-iX is featured in the list of the Top 100 Global Outsourcing Companies by IAOP.

N-iX supports a nationwide IT industry development being a founding member of Lviv IT Cluster...

Dedicated Development Center for a Global Telecommunications Company

Lebara is a telecommunications company providing services in many countries around the world, using the mobile virtual network operator business model.

Partnership period: December 2014 - present;

Team size: 120+ people;

Technologies: .Net, ASMX Web Services, SQL, Azure Cloud Service, Azure Service Bus, iOS, Xcode, Swift, Android, Java, Spring stack (MVC, Data, Security), MySQL, Elasticsearch, Spring boot, Hybris OOB stack, JavaScript, jQuery, Gulp JS, NodeJS, JSP, Hybris CMS

 

N-iX has been working with a global telecom brand Lebara since December 2014, having built a development center that consolidates a wide range of expertise – software development, quality assurance, business intelligence development and operations, application support, database administration, infrastructure support – everything is in one place.

The scope of cooperation encompasses support of the company’s core...

Data Science and Business Intelligence for a Global In-flight Connectivity Provider

Gogo is a leading provider of in-flight connectivity and entertainment with over 20 years of experience and more than 1,000 employees.

Partnership period: January 2017 - present;

Team size: 30+ people;

Technologies: AWS, Spark, Hadoop, Tableau, R, Scala, Pig, Hive, Python, SQL.

 

Gogo has been a North American market leader in air-to-ground connectivity for over 20 years. It is a growing business that needs to support business functions and decisions with analyzed and prepared data. Therefore, Gogo has decided to extend their team capacity with N-iX team in Eastern Europe as a part of their 24/7 data development and support. N-iX was able to allocate a team of specialists with vast experience in AWS, Hadoop, Apache Spark, Tableau etc. Currently, the dedicated team is engaged in:

The scope of services and expertise provided by N-iX includes Big Data, Data Science, Data engineering,...

Cloud-based Payments Platform Development for Currencycloud - a Renowned FinTech Company

Currencycloud is a B2B platform delivering Cross Border Payments as a Service.

Partnership period: 2013 – present;

Team size: 20+ people;

Technologies: Ruby, Ruby On Rails, JRuby, Sinatra, KnockoutJS, Cucumber, AWS.

 

Currencycloud required a dedicated development team with strong engineering skills and FinTech expertise to enhance and support its payments platform. The engineers had to create a secure and flexible web application on the basis of the Payment Engine as well as develop a new improved version of Currencycloud RESTful API.

N-iX team has enhanced the functionality of the platform including the APIs, core banking and payments services, customer-facing features, etc. Also, the developers have built Currencycloud Direct, a responsive web app that allows the platform users access the Payment Engine without requiring any integration.

Value delivered by N-iX:

    ...

Fintech Solution Development for a Global P2P Lending Platform

RateSetter is an award-winning peer-to-peer lending platform operating in the UK. The company was founded in 2010 and is now widely regarded as one of the world’s fintech leaders.

Partnership period: May 2016 - present;

Team size: 25+ people;

Expertise delivered: Cloud Solutions SOA, Microservices, Identity and Access Management.

 

RateSetter addressed N-iX with a need to extend the team to cope with large amounts of technological tasks. Since they couldn’t access enough resources in London, the client considered nearshoring to Eastern Europe. The decision to cooperate with a team at N-iX has been influenced by the positive references and the vendor’s vast experience in fintech industry.

N-iX gathered a mature team of specialists in the most innovative technologies. The developers are engaged in software architecture design and development, quality assurance, and other engineering...

US Hospitality Leader's Team Extension in Ukraine

HotSchedules is a US-based company providing one of the most popular employee scheduling and labor management solution in the restaurant industry. 

Partnership period: April 2015 – present;

Team size: 28+ people;

Technologies: MS SQL, Spring, REST, Backbone/Marionette, ReactJS, Android, ObjectiveC.

 

HotSchedules is one of the most popular and trusted labor management solutions inside the US. However, built on JSP technology, with time the system started to require modernization.

N-iX dedicated team, which consists of 19 developers and 8 QA specialists is currently working on HotSchedules transformation moving it from JSP to REST + Backbone. Project development is quite challenging due to short iterations (release every 2 weeks), high load and high-quality requirements.

Dedicated Development Team for Travelport Locomote - a Global Travel Platform

Travelport Locomote is industry-leading corporate travel technology that powers how you plan, approve, and book travel while enabling duty of care and traveller safety all from one place. 

Partnership period: June 2017 - present;

Team size: 26+ people;

Technologies: Ruby, Rails, LESS, SCSS, Slim, Docker, Resque; NodeJS, CoffeeScript, Javascript (ES5, ES6), PostgreSQL, MySQL, Redis, Spine.js, AWS, jQuery, Bootstrap; Cane, Reek, Rubocop; RSpec, Cucumber, Capybara; Grunt, Mocha.js, Should.js, Sinon.js, Wd.js, Selenium.

 

Locomote engaged N-iX to contribute to software development, testing, and enhancing of the existing corporate travel platform. There are three teams on our side collaborating with the client on the product. Each of them comprises 7 professionals: four developers, a Manual QA specialist, a Business Analyst, a Scrum Master/Delivery Lead.

Travelport Locomote is a large-...

Embedded Software Development for a Digital Pen Manufacturer

Anoto is a global leader developing digital writing and drawing solutions.

Partnership period: 2007 - present;

Team size: 10+ people;

Technologies: C++ (MS VS6/VS2005/VS2008), C# (MS VS2005/VS2008), Win32 API, NSIS, .NET, WCF, WPF, Wise installation studio; libraries: STL, BOOST, MFC, ATL, OOA/OOP, UML and XML.

 

N-iX dedicated development team for Anoto has been involved in the development of Forms Design Tool , a plugin for Adobe Acrobat Professional that allows the user to generate a paper layout with the Anoto pattern; penDirector , an app that synchronizes, controls and manages digital pen behavior using existing SDKs and allows synchronization of data between a PC and a digital pen through Bluetooth and USB; penUpgrader , an application for updating pen firmware; AFP Document Tools , an application to show how digital...

QA, Software Testing and Tech Support of an Enterprise Product Suite

Orbus Software is the sole developer and distributor of iServer Product suite worldwide.

Partnership period: April 2015 – present;

Team size: 35+ people;

Technologies: TFS, ASP MVC, C#, SalesForce API, Azure Database, jQuery, AngularJs, Umbraco (CMS), HTML, CSS, Javascript.

 

N-iX Dedicated QA team started the project in close cooperation with Orbus UK-based developers, quickly became an integral extension of the client’s in-house team and proved that it can perform complicated tasks and be responsible for the result. 

At the moment, our team of testers performs all quality assurance operations connected with iServer Suite and a new Orbus product which is currently under development. These operations include:
• Test planning
• Test design
• Test execution
• Evaluation and reporting.

Strategic Partnership Encompassing R&D and Professional Services

StreamServe (now part of OpenText) is a leader in dynamic document composition, document process automation and enterprise output management. 

Partnership period: 2005 - 2014;

Team size: 37+ people;

Technologies: C++, .NET, MFC, Visual Studio 2005, JBoss AS, LDAP, Oracle, MS SQL Server, XDP, XFA, XML, AFP, MFC, COM, Stingrey, data providers (ODBC, MQ series, SAP, BAAN, Movex, etc), Solaris operating systems, Oracle, MS SQL, UNIX systems, Java.

For the 9 years of cooperation, StreamServe’s nearshore team at N-iX has contributed to the development and testing of the above listed StreamServe products, special areas of involvement being development and testing of products’ server-side components, modules, drivers and web applications.

StreamServe’s Professional Services team at N-iX was launched in 2005 as a pilot project to enhance the client’s in-house team. Today, the team includes 20+ specialists that align OpenText StreamServe™ on customers...

Enterprise Software for IT Network Monitoring and Management

OP5 develops and operates OP5 Monitor, a technology for network monitoring and management based on the Nagios Open Source Project. OP5 Monitor is a turn-key, fully supported product that monitors and troubleshoots IT environments and collects information both from hardware, software, virtual and/or cloud-based services.

Project overview:

Partnership period: 2008- 2012;

Team size: 8+ people;

Technologies: C/C++, PHP, MySQL, PostgreSQL, Perl, git, Shell. Design: OOA/OOP, Design patterns, UML , XML, Network protocols: Nagios, TCP/IP, NCP, DCHP, SLP.

N-iX Dedicated team for OP5 contributed to the development and testing of OP5 Monitor. The team also developed two extensions: OP5 LogServer Extension enables to collect logs from any system and create sophisticated rule sets that can trigger alarms, notifications, and reports in OP5 Monitor solution. op5 LogServer also helps to enhance security, data integrity and to meet compliance requirements.

Sports VTS

SportsVTS is a US company that creates simulated reality training experiences, allowing athletes to combine real-world repetitions within the immersive VR environment.

Project overview:

Partnership period: November 2016 - Present;

Team size: 16+ people;

Technologies: Unreal Engine, Oculus, Optitrack System, Maya, Autodesk.

 

A strong team of VR experts at N-iX specializing in 3D graphics, animation, Unreal Engine, Oculus, Optitrack Motion Capture System, and other technologies developed QBSIM, a realistic simulation solution integrated with the latest VR hardware.

Value delivered by N-iX

  • VR solution backed by gigabytes of data about the top NFL players;
  • Ultra-realistic 3D Graphics;
  • Data performance tracking and analytics;
  • Integration with Motion Capture System.

Software Product Development for Schibsted – an International Media Corporation

Client Background

Schibsted is an international media corporation with more than 7,300 employees in 22 countries. The company provides a broad range of media services from newspapers and multimedia content to online classified marketplaces and media houses.

Business Challenge

The client needed to extend their development capabilities to build new solutions as well as modernize the existing media products. They teamed with N-iX to integrate multiple websites, CMSs, and services into one platform and adopt new technologies.

Value delivered by N-iX

N-iX team designed, developed and tested Schibsted’s multiple software products, introduced a lot of new features and wide functionality, modernized the tech stack, performed a number of integrations. Read full case study.

Software Product Development for Think Research - a Canadian HealthTech Company

Client Background

Think Research is a Canadian healthtech company developing knowledge-based solutions and tools to help clinicians deliver better care and enhance patient outcomes.

Business Challenge

The client needed to modernize the technological stack of their software products as well as develop new solutions aimed to solve some of the health care’s most complex challenges.

Transformation

N-iX dedicated development team has boosted the client’s engineering capabilities and helped them to deliver value to the end-users faster. We have modernized the EntryPoint platform, developed an online referral management tool, built a virtual care platform, and completed many other tasks to help the client meet their business goals. Read full case study.

High Load System for an Enterprise Content Management Solution

The dedicated development team at N-iX is engaged in the full cycle of software development of the new product’s version migrating the system from hosting to cloud and making the place for further data analysis and aggregation.The main challenges during the work were the development of the services based on Microservice Architecture and porting some of the previous software components to a new cloud-based platform.

The next steps are expected to include the usage of NLP to structure the information flow, implementation of analytics and suggestions (also known as Machine learning) to improve the functionality of the service and the quality of the suggested results.

Reviews

Sort by

IT Outsourcing for Class Coordination Company

“They've developed a lot of custom features and improved web performance overall.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Ongoing
Project summary: 

N-iX provides two full-time engineers for ongoing assistance with backend and frontend development, as well web performance optimization.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Founder & CEO, Class Coordination Company
 
Verified
The Review
Feedback summary: 

The engineers provided by N-iX continue to deliver top quality development services that exceed expectations. Despite their distance, they remain responsive and attentive to client needs. Their high level of competency and customer service sets them apart.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a service that enables customers to find and book cooking classes, food tours, and corporate team-building events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with N-iX?

We wanted to expand our engineering team's capacity by hiring additional resources to assist with frontend and backend web development.

SOLUTION

What was the scope of their involvement?

N-iX provided us with two full-time engineers who work on frontend and backend development, as well as performance optimization, using Laravel.

What is the team composition?

We work with two engineers from their team and manage them on our end.

How did you come to work with N-iX?

A friend of mine had been working with them and suggested I reach out. I was considering one other company, but felt N-iX was a better fit.

How much have you invested with them?

We invest about $100,000 annually.

What is the status of this engagement?

We started working together in October 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're very happy with the work N-iX has done for us thus far. They've developed a lot of custom features and improved web performance overall.

How did N-iX perform from a project management standpoint?

They're great about following up with us to make sure we're happy with the work from the two assigned engineers. Project management is mostly handled from our end, but I also had the chance to meet with their team personally in Ukraine. 

What did you find most impressive about them?

I'm most impressed by the quality of work their engineers produce—they're highly experienced and competent in their field. Despite their distant location, their English speaking skills are very strong, so communicating is never an issue.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

N-iX is a great company to work with. Make sure you introduce yourself to their team of engineers, so you can feel out which people would work best for your team.

5.0
Overall Score Their engineers are great to work with and very responsive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They meet deadlines and are good at managing schedules.
  • 4.0 Cost
    Value / within estimates
    Although they're a little pricier than others, the value is worth it.
  • 5.0 Quality
    Service & deliverables
    They're fast, they listen, and they deliver results.
  • 5.0 NPS
    Willing to refer

Developed Clinical Trial Enrollment Platform for Healthcare Firm

"I can tell N-iX is thinking about our project because they often bring back valuable input."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

N-iX developed a healthcare logistics platform meant to aid patient enrollment in clinical trials. Rich API integration and other product enhancements are now the main focus.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Doug Bachelor
CTO, Cure Forward
 
Verified
The Review
Feedback summary: 

N-iX has proven to be a capable, responsive, and flexible partner. The project team consistently offers valuable strategic insight, which has translated into a more dynamic solution. 

BACKGROUND

Introduce your business and what you do there.

Cure Forward essentially involves technology-enabled logistical services where we help patients connect with different emerging therapies that are being promoted through clinical trials. I’m our chief technology officer, and I’m responsible for all of the product development, security compliance, and corporate IT for our company.

My company initiates digital-based marketing that targets Stage 3 and Stage 4 cancer patients who register through our site, and then we provide them with high-touch services and a rich personal profile that includes their demographics, lifestyles, clinical laboratory, and genomic characteristics. We then identify opportunity sets for the patients to participate in different clinical trials and guide them all the way through the final enrollment. We’re engaged in one model with patients and caregivers and another model with recruiters, pharmaceuticals, contract research organizations, and entities that are providing these trials. We work with them to move the patients through the funnel. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with N-iX?

There was a move to bring N-iX in to execute more effectively with direct controls from Cure Forward. Before that, we'd engaged three other contractors and they had all struggled.

SOLUTION

What was the scope of their involvement?

The work N-iX was doing was all web-based: distributed systems and building multiple portals for personas of patients, recruiters, and site managers.

N-iX also handled design and delivered a lot of the rich API services that would connect with our different modules. When we staffed the N-iX teams initially, we were running with a team of 13–14 that included a mix of Java and Python developers, a project manager, some architects, and UI designer. 

When I joined the Cure Forward staff, one of the first actions with N-iX’s treatment of our product was in maturing the SDLC process. The N-iX team was extremely responsive to that. We shifted the composition of the teams to include integrated testing engineers without any real delay or issue. Most recently, as we’ve been continuing to build out our Boston team, we’re starting to further expand the N-iX team into 3–4 smaller teams that are specific to certain modules. N-iX has been extremely responsive in adjusting and adding new members through the recruitment. 

Our director of engineering and our head of product management have visited N-iX for one week each. We’re going to be bringing an interchange of folks from N-iX here to work with us to continue our close collaboration. We made the decision in November to start increasing our team size and accommodate multiple teams. We’ve increased to 20, and we anticipate staying at that level or slightly increasing this year, and then staying at that level or slightly increasing in 2018. N-iX also has aided us with members on the operations side to bring us to full capability.

How did you come to work with N-iX?

The original project predates me. The previous head of development had a longstanding relationship with these Eastern European countries, and he brought the N-iX team in to start in 2015. They inherited the initial work and have advanced it ever since.

I first got involved with N-iX when I started as the acting CTO in May 2016. I came on full time in mid-July 2016. I’ve been working closely with the N-iX team since I began working with Cure Forward.

What is the status of this engagement?

We first started working with N-iX in January 2015 and the engagement has been ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The N-iX team has been instrumental in the evolution of our patient portal and our administrative modules. We believe they’ve contributed to the greater stickiness on our site, as well as the increased number of patients that are coming through it. We’re consistently getting anywhere from 18–20 patients registering a day on our site. I’d say that was a strong plus because we weren't necessarily expecting that many. The N-iX team also has done nice, thoughtful work on incrementally moving us toward a unified data model. Their insight and their participation with our initiatives demonstrate our close collaboration; we’re all on an even playing field. Ultimately, we end up with synergies in multiple perspectives delivering a better, more capable software platform. In terms of overall stats, we’ve had over 100,000 site visits, starting with a soft launch in May 2016. We’re now kind of evolving our model to the next stage.

How did N-iX perform from a project management standpoint?

I’ve probably been setting up and managing offshore partners since about 2001. Comparing our N-iX team to a number of the other models, I would say that they rank right at the top. I can tell N-iX is thinking about our project because they often bring back valuable input. That’s not always the case with offshore teams. We’re trying to engage them for autonomy, empowerment, and ownership, and they’re responding well to that model.

Our N-iX team is tightly integrated into our systems. We’re utilizing Atlassian’s JIRA Confluence as our primary Agile tools and knowledge management, which the N-iX team has embraced. We have Slack capabilities for communications, and we use a co-browsing video conferencing capability with Zoom. Traditionally we’re running a cadence where there are early scrums with the meetings with the teams, and then there’s the scrum of scrums every morning. We have technology leadership sessions, architecture sessions, joint sprint planning, joint sprint reviews. and joint retrospectives ... we include our N-iX team in as a member of our town halls. We view the situation as Cure Forward and N-iX moving together as one team.

Are there any areas N-iX could improve?

The one thing we’re always trying to tell N-iX is that we want open communication and that no question is a wrong question. There was some reticence in the past with some assigned team members not being fully engaged, but we’ve seen that model shifting, which we’re excited about.

What tips or recommendations could you share that might increase the likelihood of success with N-iX? 

It’s good to run a trial proof of concept. Sometimes it’s tricky when you're 5,000 miles away: you bring a cautious tone when you bring on an outsource. As that first team gains traction, then you can start to expand further. I think getting communication, practices, and conventions in place early will greatly help both teams.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Long-Term Engagement with Computer Software Company

"We work together more like colleagues than consultants."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

N-iX provides a frontend developer, designer, and QA specialist to expand development resources. The team has collaborated on 4 news sites, a Symfony conference tool, and additional ongoing mobile development.

The Reviewer
 
11-50 Employees
 
Norway
Kristian Redi
Technology Manager, BetaVest
 
Verified
The Review
Feedback summary: 

N-iX works efficiently within a lean development process and delivers results quickly, increasing average page stack and average time on site by 50 percent. The team has a diverse range of skills that helped reduce networking costs during and ISP switch. They communicate well and are self-organized.

BACKGROUND

Introduce your business and what you do there.

We are a small startup company consisting of journalists, salespeople, and project managers. Our company is owned by one of the largest newspapers in Norway; however, we operate independently from the publication, setting our own goals and running the business ourselves.

In my role as a technology manager, my responsibilities are quite diverse, ranging from running development to acting as product owner in our relationship with N-iX. I also offer first-line support for our journalists whenever I am available.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with N-iX?

While working with another company in Ukraine, I came to know three people from the current N-iX team. When that company in Ukraine closed, I held interviews with other developers, with the goal of trying to bring my old team to a new company. N-iX fostered this effort by hiring my specialists. Later, we further expanded our team by adding more people from N-iX.

SOLUTION

What was the scope of their involvement?

Product development is handled by our chief editor and CEO, and in our current process, it is my job to discuss our requirements with the senior developer from N-iX. The work has been run as a lean startup project, so we’ve tried to develop new functionalities quickly, determining whether or not they work without much prior analysis.

N-iX helped us to expand our development team by assigning an additional front-end developer, a designer, and a quality-assurance person to our existing group of three full-stack developers. I was a part of the hiring process for our original three developers, but these new specialists were recruited by N-iX.

We have created four different news sites with the help of N-iX. They have mostly done CMS work in WordPress and MongoDB, and they built a conference tool for us using Symfony. Beyond this, they have also worked on mobile development for our company.

How did you come to work with N-iX?

Once the other company with which we were working closed, I started looking for alternatives in a number of European countries. As we already had a team in Ukraine, I asked some of my contacts in that country for referrals, and N-iX was one of those referrals.

How much have you invested with N-iX?

The total development cost with N-iX has been around $500,000.

What is the status of this engagement?

We have an ongoing relationship with N-iX.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Because of our lean development process, we’ve tried to come up with new ideas and implement them as quickly as possible. N-iX delivers results quickly, and we were able to increase our average page stack, as well as the average time spent on the sites, by 50 percent.

N-iX’s diversity allowed them to handle some DevOps tasks for us when we were forced to switch to Amazon Web Services from the dedicated ISP we had been using in Norway. N-iX’s involvement in this effort allowed us to reduce our networking costs.

How did N-iX perform from a project management standpoint?

We initially used Pivotal Tracker for project management, but then migrated to Jira because of some structural changes within the team. Additionally, our team grew from the three original developers to a total of six. And while this growth didn’t change how we worked together, it was harder to manage the larger team; we should have anticipated that this growth would require some reorganization. More often than not, however, N-iX has delivered on time, and some of the delays we did experience were partially our fault, because they originated from our functionality orders.

What did you find most impressive about N-iX?

N-iX allows their teams to be self-organized. For me, the collaboration has been just like having an internal development department within our own company. We work together more like colleagues than consultants. This has helped improve the way we communicate future plans because we don’t have to worry about the information we share with the N-iX team.

Are there any areas N-iX could improve?

We asked N-iX to hire DevOps for us, as a shared service between projects. While they were able to partially accommodate us in this respect, we haven’t reached our goal. This has meant that our own developers have had to do the DevOps work. More clients could benefit from this service, and I’m not sure why N-iX hasn’t managed to offer it.

5.0
Overall Score Overall, I would have to say that our collaboration with N-iX has been better than what we have experienced with any other development company.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It would be better to have established scrum routines that were followed precisely.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    The only negative aspect has been the lack of DevOps services from N-iX.
  • 5.0 NPS
    Willing to refer
    N-iX’s general management setup is very good.

Integrated Development Team for Computer Software Firm

"They are dedicated to us."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2015 - Ongoing
Project summary: 

N-iX was hired for additional development resources and capabilities. The team is currently collaborating on rebuilding a module and redesigning the UI and interactions for an existing scheduling application.

The Reviewer
 
201-500 Employees
 
Austin, Texas
VP Product Engineering, Service Solution Provider
 
Verified
The Review
Feedback summary: 

N-iX works rapidly in an agile scrum and methodology, completing all tasks in two-week sprints. Their work quality has a very low kickback rate from the in-house QA team. The team has maintained continuity in personnel and resources throughout the project, facilitating a more invested relationship.

BACKGROUND

Please describe your organization.

We have a suite of back-office service solutions for restaurant operators. The industry we service is restaurant-centric, and we're an international organization. We have a platform as a service offering, where the data from the point-of-sale systems in those restaurants is integrated into our platform, which allows for a few different things. One is that additional application can be built on top of that data, based upon the platform APIs [application programming interfaces] and additional services that it offers. The platform is then also there to disseminate data to our applications and services, such as the schedule and inventory management applications and others. Ultimately, that platform is meant to be where business analytics and other reporting services can be offered to existing customers.

What is your position?

I'm the vice president of project engineering.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

We expanded to N-iX to have additional resources and capabilities. In some of the geographies that we're currently in, it's been fairly difficult to source reliably good talent – software engineers, quality assurance, and those kinds of positions. We were looking for another geography base that we could tap into and get good people to help work on our applications. Eastern Europe was recommended, so we began to explore the available options.

SOLUTION

Please describe the scope of their involvement.

They're working on a scheduling application. They are rebuilding one of the modules for the existing application. It's one of the key components. Our product management team, along with UX/UI [user experience/user interface] designers, started on this about a year ago [2014] to re-envision how that part of our system would function. They wanted to find improvements and efficiencies while also looking at how we could make our system work better for some other segments in the restaurant industry, such as quick serve. They basically re-envisioned that particular module and redesigned the user interface and the interactions.

When we enlisted N-iX, that was the project that we initiated them on. We are now about six months into that project, and it's been going very well. It's on track, if not even a little ahead of schedule. We plan to allow some of our customers to start beta testing it in the late November or early December [2015] timeframe.

We specifically designed the composition of the N-iX team. Initially, it was a fairly small team. We decided to get three software engineers, and we wanted one to be fairly senior so they could lead the team, provide some supervision, and do code reviews. Essentially, within that geography, that person would provide leadership to the team that was there. The other two developers are mid-level. Then we also put in two QA [quality assurance] engineers there to work specifically with that team on what they were developing, and those folks are mid- to senior-level engineers.

The initial team composition was five. We've since expanded and been actually augmenting other projects and other teams that we have. Here in Austin, we've been hiring additional team members at N-iX to augment those teams. I think, overall, we've hired four more software engineers, and a couple of those are mobile application developers as well as two more quality assurance. Things are going very well and, if anything, we're expanding with them.

They will go out and hire developers or QA, where necessary, for the position. Sometimes, they have folks internally already, who may not have an existing project, and they're able to reposition into a project of ours. Most of the people that we've hired weren't already working for N-iX. We went through interview processes with those folks. When they'd bring somebody to us, they had a salary expectation for that individual. It's always based on United States dollars, but then paid in local currency.

How did you come to work with N-iX?

From working at other companies, I was familiar with other folks who have used outsourced resources in the past. Eastern Europe seemed to be the place to be these days based on some research I had done. I found a few different companies that looked like good candidates. One thing I wanted to do was find one that either I or one of my contacts had direct experience with. I found N-iX through a company I had previously worked for. I was able to contact a former coworker and get a very good reference for them, and that's what closed me on N-iX.

Could you provide a sense of the size of this initiative in financial terms?

I can't give you an exact figure because it's confidential. But, once you factor in N-iX's overhead and fees, things like that, comparing them to the folks that we hire from a cost standpoint, I would say they come in at about two-thirds of the cost here.

What is the status of this engagement?

We started our search at the end of 2014, and we engaged them at the start of 2015. We started interviewing candidates at N-iX in the first quarter of this year, and we actually started the development around April of this year. The work is currently ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have specific numbers, but I can say that overall we've been very happy with their velocity, and I'm stating that from an agile scrum and methodology standpoint. We basically do everything in structured two-week sprints. Based on some initial velocity out of those first few sprints, our product management team will then estimate how many sprints it'll take us to get to certain milestones. From using that same planning process with previous teams, against the N-iX team, they've performed very well. That velocity we see is high. Their velocity, and the way they've performed against our plan based on that velocity, has been as good as, if not better than, any other team we've had.

Also, we can see the quality of work through what we call kickbacks from our quality assurance team. We do have metrics around that which we pay attention to, and their kickback rate has been very low.

How did N-iX perform from a project management standpoint?

We use JIRA heavily in terms of building epics, and then decomposing that into user stories in a variety of tickets. That's actually what we move through all of our sprints. We being with a sprint planning meeting, and that's where we do estimates on tickets, which allows us to figure out what we can fit in that sprint. Then it's working through those tickets. Our QA reviews those tickets, those items and those sprints. The N-iX team has had a low kickback rate, meaning not many items have had to be reworked. That is an important metric for us.

What distinguishes N-iX from other providers?

I've worked with offshore and nearshore teams in the past, and many them have high turnover rates. It is very hard to have good continuity when people are turning over frequently. We wanted something more aligned with how we operate internally. We want to retain talented people and build them up over longer periods of time, train them, improve their skills, and get that return on investment.

Our hope and expectation with N-iX is that we should be able to retain people for a longer period of time there, invest in them, and actually see the benefits of that. Since we began working with them, we've been working with the same developers and engineers at N-iX. They are dedicated to us. It's not like other models, where you're just paying for work done or hours spent. There's no scope of work statement with N-iX, it's purely a resource arrangement, and that's what we were after.

We have aligned them and they now use our processes and development methods. In that way, it's just the resources working in our model. The benefit of that is that we're able to compare their performance against other teams' performances that we have. It ensures a certain level of quality.

Is there anything N-iX could have improved or done differently?

Not really. The process has been very smooth so far. I really don't have any particular feedback for them at this point.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Team for Business Services Startup

"For a company their size I think they have just the right amount of process in place to ensure top quality."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2014 - Ongoing
Project summary: 

N-iX serves as a dedicated IT team, providing Web and mobile development services. The team manages web and mobile app, B2B connections, and third party system integrations.

The Reviewer
 
1-10 Employees
 
Brussels, Belgium
IT Director, Book2Meet
 
Verified
The Review
Feedback summary: 

N-iX’s agility, smaller size, and entrepreneurial approach complement the startup culture. The team is relaxed but honest and transparent, tracking their work progress in two-week iterations using a remote Agile development model. 

BACKGROUND

Please describe your organization.

We are an online service for booking meeting rooms and meeting spaces, in general. Our company is called Book2Meet. We have a website where people can book meeting places.

What is your position?

I am the IT [information technology] director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

We needed a qualified IT team. Because we couldn't hire anybody with our startup budget and because of limited recruitment possibilities here in Brussels, we looked more for an offshore or near-shore team. Technical skill, experience working on complex tech projects and price were the key drivers for us. 

SOLUTION

Please describe the scope of their involvement in detail.

So far, we have used N-iX for Web development and mobile development. We have a dedicated team that was built specifically for us. The team they gave us is quite young. Our team lead is very good. In the beginning, we had two or three rather senior people. At the moment, since the project is a bit more mature, the juniors we had in the beginning grew a lot as well. When seniors left the team, we replaced them with more junior or mid-level people.

N-iX has one purpose: to run our Web and mobile apps, our B2B [business-to-business] connections, and the system integrations that we're doing with some other third parties. The work is not really project based. It's ongoing work.

How did you come to work with N-iX?

We went through the whole RFP [request for proposal] selection process and three Ukrainian companies responded. From what we saw, we chose N-iX. Their cost was a driver to our selection process, but not the most important one. We visited the offices, and we liked the people. We saw that they had nice offices, nicely decorated open spaces, a friendly atmosphere, and that set them a little bit apart from the other Eastern European competitors. In terms of atmosphere, recruitment, and the people who were presented to us, they were the very best. We hired our current team lead more or less on the spot, on our first visit, even before we signed the contract.

Could you provide a sense of the size of this initiative in financial terms?

We've spent around $30,000 per month, since April last year [2014].

What is the status of this engagement?

Our collaboration with them is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are numbers that I would prefer not to share, but it would be difficult to quantify the development work. We have an increasing foothold in our market, and we are probably one of the biggest players in online booking of meeting rooms. We're still a niche market, and we're still early on, but I'm afraid I can't share specific numbers.

How did N-iX perform from a project management standpoint?

We have been tracking their progress using a model for remote Agile development. We work in two-week iterations, after which the N-iX guys showcase to the internal stakeholders what has been achieved in the last two weeks. We've got a backlog of work that we monitor, and we also monitor their process and the number of features they output every two weeks.

I'm actually preparing to leave the company, and then the whole IT team will be N-iX. It is a leap of faith. Internally, we will still have program managers, but in terms of technology and IT, the responsibility will move even more to N-iX.

What distinguishes N-iX from other providers?

So far, N-iX has been very relaxed and honest. For a company their size, I think they have just the right amount of process in place to ensure top quality but, at the same time, they keep it light. We actually picked them because they were more agile and comparable to the size of our startup. I think they have a quite entrepreneurial approach, which suits the culture of a startup very well.

In hindsight, are there areas in which they could improve, or things you might do differently?

Honestly, no. That would be a bit farfetched. We never wanted any other services. We wanted a dedicated offshore team, and that's what we got, and we're very happy with it.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Team For WorldOfHumanity

"I never had an issue, and they were always on time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

N-iX serves as a nonprofit organization's long-term development partner. They have provided interface design, database configuration, and Windows software development for several unique platforms.

The Reviewer
 
1-10 Employees
 
New York City Metro Area
Michael Feldman
Founder & CEO, WorldOfHumanity
 
Verified
The Review
Feedback summary: 

N-iX delivereds consistently outstanding results without making errors or straying outside of schedule. Their professionalism, adaptable team structure, and deep development knowledge set them apart from the competition. The team continually finds new ways to improve their services.

BACKGROUND

Please describe your organization.

I'm a software engineer by trade, and I had an e-commerce platform, which ran a company called HealthyChic and TheSpaMarket. So, that's one project that N-iX was involved in, and my most recent project is WorldOfHumanity.

What is your position?

I am the founder of WorldOfHumanity.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

I needed a development team that was skilled and reliable. I've worked with them in the past, and it was a natural choice for me to hire them for my WorldOfHumanity project.

SOLUTION

Please describe the scope of their involvement in detail.

Basically, they did everything from the ground up. Their junior-level developers are equivalent to U.S. senior developers, in all honesty. I've been a developer for many years as well, and I've recognized the type of quality work that they're completing. Their juniors are really our seniors, but I had experience with a lead software engineer and technical engineer as well as a junior and a senior person. I had experience with all three of these categories.

They actually have another firm that they used to do design work for me, but N-iX did all the HTML and cutting out all of the images into a functional interface. I wouldn't use them for training, except possibly for training other developers.

They have been working on my database configuration and development as well. My website uses a database, so they did the database work for that, and they did middleware interfaces, they did work on Windows-based executables for me. They worked across different platforms and different specs. I am hosting the website myself.

How did you come to choose N-iX?

It was a referral to me from my friend here. I had a person out of New Jersey, and he had an Indian development team. I had him for many years, but then I switched because I recognized that the talent was a little better, and they were less expensive than hiring a person here. I got that referral from my friend, who has a QA [quality assurance] team.

Can you give a sense of the size of the initiative in financial terms?

I've probably spent around $30,000.

What is the status of this engagement?

Right now, we are taking a little break. I'm going to need to get my website to scale, and then I'll resume again.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

When compared to the previous team I had been working with, N-iX is much faster, more consistent, and more skilled in development. I never had an issue, and they were always on time. There was never a delay with assigned work. They actually delivered faster than I thought that they were going to deliver. They spoke perfect English. Even the people who claimed that they didn't speak perfect English, spoke perfect English.

I typically did all the final testing of their work. They have done some of the initial testing, and then after their testing, I did testing as well. I wanted multiple layers of quality assurance. They have always been very consistent. They actually took steps to understand what should be done, rather than here's what is being done and what's been asked of them. That's why I really loved working with them. They eliminated a lot of extra steps that I would normally have to take back when I was working with my Indian team.

What distinguishes N-iX from other providers?

I think the professionalism was one of the things that really struck me, and the fact that they would sign contracts with me. Since I've dealt with them for several years, there were instances where a person left the company, and he transitioned us very smoothly and the knowledge base was maintained. The way that they structured our contract was very smart. For instance, he said that instead of hiring two people, I should hire one person quarterly, a technical engineer a quarter of the time. They were very flexible in that matter, in the way that they structured the team, which I've not really seen from any other company. Just the way that they form the team, they search for their talent, and they work with you on what's needed.

In one other instance, there was a pause of time last year, when I went on vacation and came back. They said, "We realize that you are going in a certain direction. The technology that we use – even though it's working now and you would have never noticed – during these two months of your pause time, we completely revamped it and put into use this new technology, because it will work better for you for the next time." They didn't charge me for it, so that was something that was very nice.

In hindsight, are there areas in which they could improve, or that you would do differently?

Really, no. They made me feel like they had a dedicated team for me, which they did. I was nervous to let people go on pause because I was afraid that those people are going to be gone indefinitely, but that's nothing that they can improve on. There's really nothing that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I want to keep them for myself, so no.

Dedicated Team for Digital Writing Solutions Provider

"We see them as part of our team, rather than just another vendor that we have to manage."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

N-iX was initially outsourced to assist with mature .NET product maintenance. The team now provides new development services, regularly assigning approximately 10 mid-level and senior developers.

The Reviewer
 
51-200 Employees
 
Lund, Sweden
Sr. VP of Technology & Services, Solutions Development Company
 
Verified
The Review
Feedback summary: 

N-iX operates multiple teams simultaneously to deliver code for pre-launch system testing. They cooperate well in a team environment and quickly established an effective workflow with the in-house teams. The team is responsive, easily adaptable, and provides high-quality code.

BACKGROUND

Please describe your company.

Our company, Anoto, develops digital writing and software solutions. We develop both hardware and software for our customers.

What are your role and responsibilities?

I'm the senior vice president for technology and services, which means that I'm responsible for our outsourced teams and IT project management.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with N-iX?

We had too much to do in terms of project workload. We develop a lot of new things, and we maintain a lot of older, legacy products. So, we looked for a good outsourcing team that could take on mature products for maintenance. It was really about adding to our internal bandwidth so we could focus on other priorities without being worried about the quality of our service provision going down.

SOLUTION

Could you describe the scope of their involvement in detail?

We looked for a team with developers who worked extensively with .NET. At the beginning, we gave them only mature products for maintenance but, in time, our relationship has evolved. They are now involved in new development as well as maintenance. We regularly source around 10 mid-level and senior developers from them.

How did you come to choose N-iX?

A former board member who had worked with N-iX before had recommended them to me.

Can you give a sense of the size of the initiative?

I don't have those figures.

Is the relationship ongoing?

Yes. We have worked with them for several years now. I think we started the relationship back in 2009, so it's been fairly long-term. 

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?

We have several teams operating at once, and everything that these different teams develop is delivered for system testing before launch. We are very happy with what they deliver. They deliver very high-quality code. Of course, there are always some defects or bugs, but I wouldn't say there are any more defects with N-iX than with anybody else we've used before. 

I am very satisfied with their project management, too. We work very closely with them, and we're very happy with the cooperation we get from them and how they work in a team setting. It didn't take long to establish an effective workflow with them, which was great.

When working with N-iX, is there anything that you would consider unique about their practice?

They are very quick to respond. They adapted to our organization very quickly, and we get very good cooperation. We see them as part of our team, rather than just another vendor that we have to manage.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Java Development for Cyber Security Firm

"N-iX really became an extended arm of what we were doing."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

N-iX provided primarily Java-based functional development, building applications on top of existing framework. The team managed large amounts of complicated, aggregated data and used specific language skills.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Vice President of Engineering, Cyber Security Firm
 
Verified
The Review
Feedback summary: 

N-iX produced the same level of quality and technical results as the in-house team. The team was significantly more responsive and reliable previous vendors. They operated with the same workflow, worked well autonomously, and integrated into the established R & D development cycle seamlessly.

BACKGROUND

Please describe your company.

We're a software company based in Boston, and we work in cyber security. Essentially, we harvest sources from the Web, Twitter feeds and places like that, and then we do heavy analysis on that data, breaking it down to more tangible pieces. Then, we present that in high-level, powerful visualizations. We use open source data to give our customers a better way of predicting and securing their business.

What is your position?

I'm the vice president of engineering.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with N-iX?

We should actually go back to my former company because that's when I used them the most, although I do use them now in my current capacity. For now, I will refer back to 2005. My former company was also a software company, but more into what we call output and input management. N-iX worked on back-end and front-end operations, IT [information technology], everything – we sort of just expanded and made our overall R&D [research and development] capacity so much bigger by using their development resources. We delegated a lot of very technical work to them during that time.

Then, I moved over to this company, and we began working with six developers from N-iX. They did a specific part of the work that we didn't have the manpower to do, so we really leveraged them as a team augmentation partner. That project is completed, and now we have only one person from N-iX doing operations work for us.

SOLUTION

Could you describe the actual scope of work delegated to them?

The work has been primarily Java-based functional development, so they built applications on top of our framework using our APIs [application programming interfaces]. I should add that we've used specific language skills, in this case, Russian, to be able to harvest the Russian language sources, and we're still using N-iX for that. They're working with a lot of complicated, aggregated data.

How did you come to choose N-iX?

We had been outsourcing to India because we had acquired a company there but, for many different reasons, that was not working very well. When a new CEO joined us, we made the decision to terminate our relationship with our previous provider and tried out N-iX. We contacted them and set up a testing workshop to begin with, trying to make sure we had found the appropriate management. We ran the test run for about six months, and it was working very well. N-iX really became an extended arm of what we were doing. They were much more responsive than our previous partner and very well versed in Russian, which made dealing with our data a lot easier for them.

Could you provide a general cost estimate for the amount you've invested in their services?

We spend between $4,000 and $5,000 a month working with N-iX, depending on what type and the amount of development resources we use.

Is the relationship ongoing?

Yes.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics or user feedback that would demonstrate the quality of their work or the success of the engagement?

We've been using the same metrics as we do with our own team, essentially measuring the new development speed. I don't see any difference in terms of what they can produce compared to what our own team can produce. They have the same quality level and the same technical skill level, so the only real difference is cost. Then, of course, there is the additional communication issue since they're not here where we are, and their main language is not English. This inevitably leads to a dip in terms of efficiency, but it's still much better and more reliable than our previous partner.

I would say that if I had them here in Sweden, rather than Ukraine, we would get somewhat greater efficiency. That's not due to their skills or anything. That's due to the fact they're not here – they're not physically close to us. I think it's been working extremely well – much better than our prior experience. 

The project management has worked very well, too, but we took very cautious steps to make sure that we didn't have any barriers in that regard. I made sure that, on my side, I had someone who could connect with his counterpart in N-iX. They are our main source of communication, and we have contact on a daily basis. We didn't have to micro-manage, we just designed their teams so they had the same structure as ours. Having the same workflow has worked out great.

We really had no problems. We were clear with them that if they saw problems or issues with the relationship to let us know. We told them that they needed to act as if they were employed by us or hired by us, and that worked very well. We had no issues whatsoever.

When working with N-iX, is there anything that you would consider unique about their practice that distinguishes them from other vendors?

One of the unique things was actually our joint way of handling things, of making them an arm of our business. Instead of just giving them specific projects, we really made sure they could work in different ways, extending our R&D power and making them part of our own development cycle. They'd get their own projects, but they could also be part of a mixed team, just like any other resource we would have in-house.

I haven't really seen that business model before. We were part of the hiring process, we could see what we were paying and the actual salaries that their people received, and we could influence that compensation by highlighting exceptional contributions. That helped us get them involved in a much better way. That whole business model is very unique, and I haven't seen that before. It's not the traditional offshore business offering, so I would point to that one being the single important thing that stands out.

What advice, if any, would you give a future client of theirs?

Make sure to have a single point of contact at N-iX. Regardless of the size of the project, you still need that one key contact, someone who is proficient in English and also a person who is good in technical and project management skills. So, you find that sort of starting point, and that will help you a long way. Also, they really are an extension of your business, and if you treat them like that, if you're paying attention, really make sure they feel well taken care of, that gives you a really good starting point. Again, find the one with the good English skills. That key person has to be very good.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer