Software Development & Consulting Services

N-iX is an Eastern European provider of software development services with 750+ expert software engineers that power innovative technology businesses globally.

 

 

Our services:

  • Dedicated Development Team
  • Software Product Development 
  • Mobile Application Development 
  • OpenText Professional Services 
  • Game Development 
  • Game Art Production
  • Software QA & Testing
  • Technical Support 

Our expertise:

  • Microsoft Business Intelligence
  • Virtual Reality
  • Blockchain
  • Enterprise Mobility
  • UI/UX
  • Data Science
  • DevOps
  • Embedded Software
  • High Load Systems
  • Cloud Solutions
 
Undisclosed
 
$25 - $49 / hr
 
250 - 999
 Founded
2002
Show all +
Lviv, Ukraine
headquarters
  • N-iX
    32 Storozhenka Str.
    Lviv 79018
    Ukraine
    +38 0322 295 767
other locations
  • N-iX
    Adelgatan 5
    Malmö 211 22
    Sweden
    +46722264680
  • N-iX
    15-B Leiptsyzka St.
    Kyiv 04050
    Ukraine
  • N-iX
    Lubicz 23a
    Krakow 31503
    Poland
  • N-iX
    1213 E 6th Avenue
    Tampa, FL 33605
    United States

Focus

Service lines
  • Custom Software Development
  • Web development
  • BI & Big Data consulting & SI
Client focus
  • Enterprise (>$1B)
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
Industry focus
  • Financial services
  • Health care & life sciences
  • Hospitality & leisure
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

Lebara, Gogo, Currencycloud, RateSetter, Anoto, Schad, Orbus Software, HotSchedules, Mobile Trading Partners, KTC Group, OpenText, Book2Meet, op5, Novell.

 

Dedicated Development Center for a Global Telecommunications Company

N-iX has been working with global migrant brand Lebara for over 12 months, having built a development centre that consolidates a wide range of expertise – software development, quality assurance, business intelligence development and operations, application support, database administration, infrastructure support – everything is in one place.

The scope of co-operation encompasses support of the company’s core functions and innovations and covers full range of Lebara services and internal operations. N-iX team is responsible for code quality, stability, high performance and maintainability in such products as Bluepipe, Remitance,TopUp, LebaraPlay, BundleManager.

The team managed to significantly reduce time for adding new features to products as well as making changes in existing code. Another area of cooperation as iOS Application development for Lebara Talk, Lebara Hub, Lebara Travel and Android Application development for Lebara Money and Lebara Talk. A certain...

US Hospitality Leader's Team Extension in Ukraine

HotSchedules provides mobile and cloud-based tools for the restaurant, retail and hospitality industries, delivering solutions designed to automate operational challenges such as recruiting, training, scheduling, business intelligence, shift communication, labor and inventory management. HotSchedules products serve to more than 1.8 million users in over 110,000 locations across 26 countries.

Partnership Overview

HotSchedules has been successfully functioning for over a decade, being one of the most popular and trusted labor management solutions inside the US and providing its services to thousands of restaurants and fast-food networks. However, built on JSP technology, with time the system started to require modernization.

N-iX dedicated team, which consists of 19 developers and 8 QA specialists is currently working on HotSchedules transformation moving it from JSP to REST + Backbone. Project development is quite challenging due to short iterations (release...

Data Science and Business Intelligence for a Global In-flight Connectivity Provider

PARTNERSHIP OVERVIEW

Gogo has been a North American market leader in air-to-ground connectivity for over 20 years. It is a growing business that needs to support business functions and decisions with analyzed and prepared data. Therefore, Gogo has decided to extend their team capacity with N-iX team in Eastern Europe as a part of their 24/7 data development and support. N-iX was able to allocate a team of specialists with vast experience in AWS, Hadoop, Apache Spark, Tableau etc. Currently, the dedicated team is engaged in:

Big data

Since Gogo offers services to a number of global airlines, they need to store, monitor, and process a lot of data about the speed and quality of their solutions.

Data science

The engineers turn raw data into valuable insight into the performance of Gogo technologies. Thus the company can use these results to facilitate quick and continuous service improvements.

BI operations and support

Providing...

Long-Term Development Partnership with a UK leader in Fintech

Currencycloud delivers Cross Border Payments as a Service. Their platform leverages the Cloud to provide access to and optimise across a multitude of payment networks and exchange rate providers, provide comprehensive administration and control features and fully automate the entire payments lifecycle from pricing and beneficiary management, through execution & receipt to settlement and reporting. (Source: CrunchBase)

PARTNERSHIP OVERVIEW

1. Currencycloud dedicated team at N-iX developed a client-facing responsive web application Currencycloud Direct with RichUI powered by Knockout JS. This application runs with CC Payment Engine allowing web access to the main Currencycloud services. It is a good choice for customers who want to manage a few payments on a daily basis.

2. Development of a new enhanced version of CC RESTful API. New Connect API 2.0 is easy to use, fast, transparent and secure set of tools for developers. 3. Maintenance of existing...

Fintech Solution Development for a London-based P2P Lending Company

RateSetter is an award-winning peer-to-peer lending platform operating in the UK. The company was founded in 2010 and is now widely regarded as one of the world’s fintech leaders. RateSetter has matched over £1.6 bn in loans and helped its clients earn over £60 million without losing a penny.

Value Delivered by N-iX

Since the client needed engineering resources to scale their business, our task was to allocate a strong development team in Ukraine. Thanks to the extensive recruitment capacities and the positive employer image, N-iX managed to find the best engineers within a short time frame. This allowed the client to deliver a range of service improvements:

uptime and flexibility the company needed to meet the demands of their growing user base; faster implementation of technological tasks

great progress in replacing the monolithic architecture with a more adaptable microservice system

valuable insights into software architecture and...

VR Solution Development for a London-based Charity Consulting

Africa is a demo VR project developed for Samsung Gear VR but also compatible with other headsets. It is a virtual reality that takes you to Africa where you can explore the life of local communities and even interact with the environment. The solution was developed for The Drummer Agency, a London-based charity consultancy, that needed to create a virtual reality experience that would take the potential donors to Africa and let them experience the life of local communities.

Implementation

N-iX VR department’s expertise in developing for Samsung Gear VR, Oculus Rift, HTC Vive and other headsets has made it possible to meet 2 major client’s demands, namely, make the demo as realistic as possible and deliver it in a very short time. To reach the level of realism the client desired, we used photos of real locations, and people when creating assets and characters. Although buildings and locations are not photographic, we used the photos of real locations to recreate the...

Development of a Forex Trading Platform

Baxter platform’s web interface offers a cost effective way to access the Forex market and allows for sophisticated professional trading despite its simplicity. By opening one clearing account with Baxter-FX, a trader can buy on one platform, sell on another, and see margins and P/Ls across all platforms – in one account.

All Baxter systems are built and supported with proprietary technology, which makes Baxter systems more reliable and adaptive than any white-labelled system or platforms using 3rd party technologies. Every aspect of Baxter’s trading systems can be customised to meet specific customer requirements.

The team has been involved in all Baxter development projects including the development of the trading platform, automated testing, CL (continuous integration) and system integration on Clouds.

Real-Time Booking Platform Development for a Hospitality Startup

N-iX fully provided Book2Meet with web competency to design and implement the complex booking application from architecture design to final implementation and testing.

The team successfully solved a range of technical challenges during the project:

  • Managed to deliver a complex application with fast search algorithms by moving to NoSQL infrastructure with clustering mechanism.
  • Found a solution to find the best matching results and quickly reserve space for the users.
  • Found a way to make users well informed about suggested locations and suggest similar proposals around any supported location.

Development Partnership with a Healthcare Company

Cure Forward is a network that seeks to connect patients who are keen to try experimental treatments for their cancer with researchers who may be looking for subjects with their genetic pathology. The site also aims to connect patients with each other.At the core of the service is a “trial exchange” — an eBay-style forum where patients can host the genomic data about their cancer. Researchers leading clinical trials can browse the postings looking for a match. Cure Forward also has an educational component. When a patient’s cancer is sequenced, they’re typically handed a set of letters and numbers that represent the genetic mutations responsible for their disease which makes little sense for them. To help patients better understand their genomic data, the website will also host a collection of narratives that explore the story of individual mutations known to be associated with cancer.

At the beginning of cooperation, N-iX...

Enterprise App that Monitors and Controls Automated Systems

Applying innovation to process automation and equipment maintenance, SCHAD has created EXTEND7000, a powerful set of mobile tools that provide plant technicians responsible for operations and maintenance activities both real-time SCADA notifications and full visibility and control of automation systems.

The dedicated development team at N-iX has been working on enhancing EXTEND7000, company’s existing product. The team created a brand new solution, including both server-side and a highly customizable and flexible mobile client. For the period of cooperation N-iX:

  1. Designed architecture of ESB-like integration platform using well known industry standards and patterns to match integration challenges with various CMMS systems....

OpenText Professional Services

N-iX has a broad experience with OpenText StreamServe products that dates back to 2005. After Stream Serve`s aquisition by OpenText, our company continued to work on Open Text development projects up to 2014.

Now, being OpenText Authorized Partner, N-iX offers a team of certified StreamServe & Content Server consultants with over 150 projects completed in close cooperation with OpenText Professional Services team in 27 countries worldwide, for short-term or long-term engagements to help customers enhance their team and complete more projects in-house.

Maintenance and Improvement of the Unified Security Management Platform

N-iX has started its partnership with AlienVault at the second part of 2015. Our team is working on AlienVault USM improvement and maintenance. The project is about enhancement of AlienVault’s core product – Unified Security Management platform that enables coordinated security monitoring, simple security event management and reporting, continuous threat intelligence and fast deployment.

It is powered by the latest AlienVault’s products as Labs Threat Intelligence and the Open Threat Exchange – the world’s largest crowd-sourced threat intelligence exchange. Since November 2015 N-iX dedicated development team has already performed two patch releases that include hot fixes and some new features added to the product.

High Load System for an Enterprise Content Management Solution

The dedicated development team at N-iX is engaged in the full cycle of software development of the new product’s version migrating the system from hosting to cloud and making the place for further data analysis and aggregation.The main challenges during the work were the development of the services based on Microservice Architecture and porting some of the previous software components to a new cloud-based platform.

The next steps are expected to include the usage of NLP to structure the information flow, implementation of analytics and suggestions (also known as Machine learning) to improve the functionality of the service and the quality of the suggested results.

Top Connect Mobile Application

Top Connect is an alternative telecommunications company that provides corporate and institutional customers with a seamless wireless and fixed telecommunication service.

Top Connect approached us with an idea of integrating travel sim accounts of other operators with their subscribers’ existing accounts so that they could use the remaining funds on travel sim cards after travel to make outgoing calls.

The mobile development team provided a solution that included development of authentication server and mobile application server. The Android team delivered full-cycle development from project design, UI design, back-end development, to implementation and app integration with mobile operator’s services.

The mobile app enables mobile operator subscribers that use travel sim cards of other mobile operators to connect their phone accounts so they can use remaining funds on their travel sim...

Mobile RPG - Elements: Epic Heroes

Epic Heroes is an all-new action role playing game (RPG) on Android and iOS devices that makes it easy to experience a true action RPG on mobile. It is one of the best implementations of hack’n’slash mechanics on the market: you can play solo or co-op with your friends to slay giant bosses together online.

The Kingdoms of Elements are being invaded by the Dark Lord and his evil forces are corrupting once beautiful lands and unleashing chaos upon them. The realm is in need of powerful Heroes that can save the world and free it from the grip of monstrous Darkness.

  • 3m+ downloads on Android and iOS
  • Top 2 New Game on Google Play during summer 2014
  • ARPPU – $15

«The real interesting thing here is the control scheme. There aren’t any clunky dual joysticks, players just need to tap where they want to move or who they want to attack. There are a few virtual buttons for special abilities, but by the large, getting around is very...

Mobile App for Cloud-based Spam Protection

SpamDrain is a cloud-based spam protection for all desktop and mobile devices. Spamdrain’s mobile application creates a space to use spam- free e-mail aggregated from multiple accounts.

Spamdrain needed to implement mobile app redesign and to align the design styles on iOS and Android applications.

The team of ioS and Android developers managed to implement the redesign and to align app design across ioS and Andtoid platforms. Moreover, the team made sure the new design performs well on older phones with limited functionality.

Embedded Software Development for a Digital Pen Manufacturer

Anoto‘s main product is the Anoto Digital Pen, a combination of ordinary ink pen and digital camera (as well as supporting hardware) designed to digitally record everything written with the pen. The pen works by recognizing a special non-repeating dot pattern that is printed on the paper. The non-repeating nature of the pattern means that the pen is able to determine which page is being written on, and where on the page the pen is. The digital pen technology has multiple applications in such industries as healthcare, pharmaceuticals, education, financial services and transport and logistics. It practically eliminates the need for manual data entry and provides almost instant information to clients. Anoto solutions cause minimal workflow interruption, speed up invoicing time and facilitate tracking, tracing and signature capture

The dedicated development team for Anoto has been involved in the ...

Reviews

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Developed Clinical Trial Enrollment Platform for Healthcare Firm

"I can tell N-iX is thinking about our project because they often bring back valuable input."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

N-iX developed a healthcare logistics platform meant to aid patient enrollment in clinical trials. Rich API integration and other product enhancements are now the main focus.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Doug Bachelor
CTO, Cure Forward
 
Verified
The Review
Feedback summary: 

N-iX has proven to be a capable, responsive, and flexible partner. The project team consistently offers valuable strategic insight, which has translated into a more dynamic solution. 

BACKGROUND

Introduce your business and what you do there.

Cure Forward essentially involves technology-enabled logistical services where we help patients connect with different emerging therapies that are being promoted through clinical trials. I’m our chief technology officer, and I’m responsible for all of the product development, security compliance, and corporate IT for our company.

My company initiates digital-based marketing that targets Stage 3 and Stage 4 cancer patients who register through our site, and then we provide them with high-touch services and a rich personal profile that includes their demographics, lifestyles, clinical laboratory, and genomic characteristics. We then identify opportunity sets for the patients to participate in different clinical trials and guide them all the way through the final enrollment. We’re engaged in one model with patients and caregivers and another model with recruiters, pharmaceuticals, contract research organizations, and entities that are providing these trials. We work with them to move the patients through the funnel. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with N-iX?

There was a move to bring N-iX in to execute more effectively with direct controls from Cure Forward. Before that, we'd engaged three other contractors and they had all struggled.

SOLUTION

What was the scope of their involvement?

The work N-iX was doing was all web-based: distributed systems and building multiple portals for personas of patients, recruiters, and site managers.

N-iX also handled design and delivered a lot of the rich API services that would connect with our different modules. When we staffed the N-iX teams initially, we were running with a team of 13–14 that included a mix of Java and Python developers, a project manager, some architects, and UI designer. 

When I joined the Cure Forward staff, one of the first actions with N-iX’s treatment of our product was in maturing the SDLC process. The N-iX team was extremely responsive to that. We shifted the composition of the teams to include integrated testing engineers without any real delay or issue. Most recently, as we’ve been continuing to build out our Boston team, we’re starting to further expand the N-iX team into 3–4 smaller teams that are specific to certain modules. N-iX has been extremely responsive in adjusting and adding new members through the recruitment. 

Our director of engineering and our head of product management have visited N-iX for one week each. We’re going to be bringing an interchange of folks from N-iX here to work with us to continue our close collaboration. We made the decision in November to start increasing our team size and accommodate multiple teams. We’ve increased to 20, and we anticipate staying at that level or slightly increasing this year, and then staying at that level or slightly increasing in 2018. N-iX also has aided us with members on the operations side to bring us to full capability.

How did you come to work with N-iX?

The original project predates me. The previous head of development had a longstanding relationship with these Eastern European countries, and he brought the N-iX team in to start in 2015. They inherited the initial work and have advanced it ever since.

I first got involved with N-iX when I started as the acting CTO in May 2016. I came on full time in mid-July 2016. I’ve been working closely with the N-iX team since I began working with Cure Forward.

What is the status of this engagement?

We first started working with N-iX in January 2015 and the engagement has been ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The N-iX team has been instrumental in the evolution of our patient portal and our administrative modules. We believe they’ve contributed to the greater stickiness on our site, as well as the increased number of patients that are coming through it. We’re consistently getting anywhere from 18–20 patients registering a day on our site. I’d say that was a strong plus because we weren't necessarily expecting that many. The N-iX team also has done nice, thoughtful work on incrementally moving us toward a unified data model. Their insight and their participation with our initiatives demonstrate our close collaboration; we’re all on an even playing field. Ultimately, we end up with synergies in multiple perspectives delivering a better, more capable software platform. In terms of overall stats, we’ve had over 100,000 site visits, starting with a soft launch in May 2016. We’re now kind of evolving our model to the next stage.

How did N-iX perform from a project management standpoint?

I’ve probably been setting up and managing offshore partners since about 2001. Comparing our N-iX team to a number of the other models, I would say that they rank right at the top. I can tell N-iX is thinking about our project because they often bring back valuable input. That’s not always the case with offshore teams. We’re trying to engage them for autonomy, empowerment, and ownership, and they’re responding well to that model.

Our N-iX team is tightly integrated into our systems. We’re utilizing Atlassian’s JIRA Confluence as our primary Agile tools and knowledge management, which the N-iX team has embraced. We have Slack capabilities for communications, and we use a co-browsing video conferencing capability with Zoom. Traditionally we’re running a cadence where there are early scrums with the meetings with the teams, and then there’s the scrum of scrums every morning. We have technology leadership sessions, architecture sessions, joint sprint planning, joint sprint reviews. and joint retrospectives ... we include our N-iX team in as a member of our town halls. We view the situation as Cure Forward and N-iX moving together as one team.

Are there any areas N-iX could improve?

The one thing we’re always trying to tell N-iX is that we want open communication and that no question is a wrong question. There was some reticence in the past with some assigned team members not being fully engaged, but we’ve seen that model shifting, which we’re excited about.

What tips or recommendations could you share that might increase the likelihood of success with N-iX? 

It’s good to run a trial proof of concept. Sometimes it’s tricky when you're 5,000 miles away: you bring a cautious tone when you bring on an outsource. As that first team gains traction, then you can start to expand further. I think getting communication, practices, and conventions in place early will greatly help both teams.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Long-Term Engagement with Computer Software Company

"We work together more like colleagues than consultants."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

N-iX provides a frontend developer, designer, and QA specialist to expand development resources. The team has collaborated on 4 news sites, a Symfony conference tool, and additional ongoing mobile development.

The Reviewer
 
11-50 Employees
 
Norway
Kristian Redi
Technology Manager, BetaVest
 
Verified
The Review
Feedback summary: 

N-iX works efficiently within a lean development process and delivers results quickly, increasing average page stack and average time on site by 50 percent. The team has a diverse range of skills that helped reduce networking costs during and ISP switch. They communicate well and are self-organized.

BACKGROUND

Introduce your business and what you do there.

We are a small startup company consisting of journalists, salespeople, and project managers. Our company is owned by one of the largest newspapers in Norway; however, we operate independently from the publication, setting our own goals and running the business ourselves.

In my role as a technology manager, my responsibilities are quite diverse, ranging from running development to acting as product owner in our relationship with N-iX. I also offer first-line support for our journalists whenever I am available.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with N-iX?

While working with another company in Ukraine, I came to know three people from the current N-iX team. When that company in Ukraine closed, I held interviews with other developers, with the goal of trying to bring my old team to a new company. N-iX fostered this effort by hiring my specialists. Later, we further expanded our team by adding more people from N-iX.

SOLUTION

What was the scope of their involvement?

Product development is handled by our chief editor and CEO, and in our current process, it is my job to discuss our requirements with the senior developer from N-iX. The work has been run as a lean startup project, so we’ve tried to develop new functionalities quickly, determining whether or not they work without much prior analysis.

N-iX helped us to expand our development team by assigning an additional front-end developer, a designer, and a quality-assurance person to our existing group of three full-stack developers. I was a part of the hiring process for our original three developers, but these new specialists were recruited by N-iX.

We have created four different news sites with the help of N-iX. They have mostly done CMS work in WordPress and MongoDB, and they built a conference tool for us using Symfony. Beyond this, they have also worked on mobile development for our company.

How did you come to work with N-iX?

Once the other company with which we were working closed, I started looking for alternatives in a number of European countries. As we already had a team in Ukraine, I asked some of my contacts in that country for referrals, and N-iX was one of those referrals.

How much have you invested with N-iX?

The total development cost with N-iX has been around $500,000.

What is the status of this engagement?

We have an ongoing relationship with N-iX.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Because of our lean development process, we’ve tried to come up with new ideas and implement them as quickly as possible. N-iX delivers results quickly, and we were able to increase our average page stack, as well as the average time spent on the sites, by 50 percent.

N-iX’s diversity allowed them to handle some DevOps tasks for us when we were forced to switch to Amazon Web Services from the dedicated ISP we had been using in Norway. N-iX’s involvement in this effort allowed us to reduce our networking costs.

How did N-iX perform from a project management standpoint?

We initially used Pivotal Tracker for project management, but then migrated to Jira because of some structural changes within the team. Additionally, our team grew from the three original developers to a total of six. And while this growth didn’t change how we worked together, it was harder to manage the larger team; we should have anticipated that this growth would require some reorganization. More often than not, however, N-iX has delivered on time, and some of the delays we did experience were partially our fault, because they originated from our functionality orders.

What did you find most impressive about N-iX?

N-iX allows their teams to be self-organized. For me, the collaboration has been just like having an internal development department within our own company. We work together more like colleagues than consultants. This has helped improve the way we communicate future plans because we don’t have to worry about the information we share with the N-iX team.

Are there any areas N-iX could improve?

We asked N-iX to hire DevOps for us, as a shared service between projects. While they were able to partially accommodate us in this respect, we haven’t reached our goal. This has meant that our own developers have had to do the DevOps work. More clients could benefit from this service, and I’m not sure why N-iX hasn’t managed to offer it.

5.0
Overall Score Overall, I would have to say that our collaboration with N-iX has been better than what we have experienced with any other development company.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It would be better to have established scrum routines that were followed precisely.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    The only negative aspect has been the lack of DevOps services from N-iX.
  • 5.0 NPS
    Willing to refer
    N-iX’s general management setup is very good.

Integrated Development Team for Computer Software Firm

"They are dedicated to us."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2015 - Ongoing
Project summary: 

N-iX was hired for additional development resources and capabilities. The team is currently collaborating on rebuilding a module and redesigning the UI and interactions for an existing scheduling application.

The Reviewer
 
201-500 Employees
 
Austin, Texas
VP Product Engineering, Service Solution Provider
 
Verified
The Review
Feedback summary: 

N-iX works rapidly in an agile scrum and methodology, completing all tasks in two-week sprints. Their work quality has a very low kickback rate from the in-house QA team. The team has maintained continuity in personnel and resources throughout the project, facilitating a more invested relationship.

BACKGROUND

Please describe your organization.

We have a suite of back-office service solutions for restaurant operators. The industry we service is restaurant-centric, and we're an international organization. We have a platform as a service offering, where the data from the point-of-sale systems in those restaurants is integrated into our platform, which allows for a few different things. One is that additional application can be built on top of that data, based upon the platform APIs [application programming interfaces] and additional services that it offers. The platform is then also there to disseminate data to our applications and services, such as the schedule and inventory management applications and others. Ultimately, that platform is meant to be where business analytics and other reporting services can be offered to existing customers.

What is your position?

I'm the vice president of project engineering.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

We expanded to N-iX to have additional resources and capabilities. In some of the geographies that we're currently in, it's been fairly difficult to source reliably good talent – software engineers, quality assurance, and those kinds of positions. We were looking for another geography base that we could tap into and get good people to help work on our applications. Eastern Europe was recommended, so we began to explore the available options.

SOLUTION

Please describe the scope of their involvement.

They're working on a scheduling application. They are rebuilding one of the modules for the existing application. It's one of the key components. Our product management team, along with UX/UI [user experience/user interface] designers, started on this about a year ago [2014] to re-envision how that part of our system would function. They wanted to find improvements and efficiencies while also looking at how we could make our system work better for some other segments in the restaurant industry, such as quick serve. They basically re-envisioned that particular module and redesigned the user interface and the interactions.

When we enlisted N-iX, that was the project that we initiated them on. We are now about six months into that project, and it's been going very well. It's on track, if not even a little ahead of schedule. We plan to allow some of our customers to start beta testing it in the late November or early December [2015] timeframe.

We specifically designed the composition of the N-iX team. Initially, it was a fairly small team. We decided to get three software engineers, and we wanted one to be fairly senior so they could lead the team, provide some supervision, and do code reviews. Essentially, within that geography, that person would provide leadership to the team that was there. The other two developers are mid-level. Then we also put in two QA [quality assurance] engineers there to work specifically with that team on what they were developing, and those folks are mid- to senior-level engineers.

The initial team composition was five. We've since expanded and been actually augmenting other projects and other teams that we have. Here in Austin, we've been hiring additional team members at N-iX to augment those teams. I think, overall, we've hired four more software engineers, and a couple of those are mobile application developers as well as two more quality assurance. Things are going very well and, if anything, we're expanding with them.

They will go out and hire developers or QA, where necessary, for the position. Sometimes, they have folks internally already, who may not have an existing project, and they're able to reposition into a project of ours. Most of the people that we've hired weren't already working for N-iX. We went through interview processes with those folks. When they'd bring somebody to us, they had a salary expectation for that individual. It's always based on United States dollars, but then paid in local currency.

How did you come to work with N-iX?

From working at other companies, I was familiar with other folks who have used outsourced resources in the past. Eastern Europe seemed to be the place to be these days based on some research I had done. I found a few different companies that looked like good candidates. One thing I wanted to do was find one that either I or one of my contacts had direct experience with. I found N-iX through a company I had previously worked for. I was able to contact a former coworker and get a very good reference for them, and that's what closed me on N-iX.

Could you provide a sense of the size of this initiative in financial terms?

I can't give you an exact figure because it's confidential. But, once you factor in N-iX's overhead and fees, things like that, comparing them to the folks that we hire from a cost standpoint, I would say they come in at about two-thirds of the cost here.

What is the status of this engagement?

We started our search at the end of 2014, and we engaged them at the start of 2015. We started interviewing candidates at N-iX in the first quarter of this year, and we actually started the development around April of this year. The work is currently ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have specific numbers, but I can say that overall we've been very happy with their velocity, and I'm stating that from an agile scrum and methodology standpoint. We basically do everything in structured two-week sprints. Based on some initial velocity out of those first few sprints, our product management team will then estimate how many sprints it'll take us to get to certain milestones. From using that same planning process with previous teams, against the N-iX team, they've performed very well. That velocity we see is high. Their velocity, and the way they've performed against our plan based on that velocity, has been as good as, if not better than, any other team we've had.

Also, we can see the quality of work through what we call kickbacks from our quality assurance team. We do have metrics around that which we pay attention to, and their kickback rate has been very low.

How did N-iX perform from a project management standpoint?

We use JIRA heavily in terms of building epics, and then decomposing that into user stories in a variety of tickets. That's actually what we move through all of our sprints. We being with a sprint planning meeting, and that's where we do estimates on tickets, which allows us to figure out what we can fit in that sprint. Then it's working through those tickets. Our QA reviews those tickets, those items and those sprints. The N-iX team has had a low kickback rate, meaning not many items have had to be reworked. That is an important metric for us.

What distinguishes N-iX from other providers?

I've worked with offshore and nearshore teams in the past, and many them have high turnover rates. It is very hard to have good continuity when people are turning over frequently. We wanted something more aligned with how we operate internally. We want to retain talented people and build them up over longer periods of time, train them, improve their skills, and get that return on investment.

Our hope and expectation with N-iX is that we should be able to retain people for a longer period of time there, invest in them, and actually see the benefits of that. Since we began working with them, we've been working with the same developers and engineers at N-iX. They are dedicated to us. It's not like other models, where you're just paying for work done or hours spent. There's no scope of work statement with N-iX, it's purely a resource arrangement, and that's what we were after.

We have aligned them and they now use our processes and development methods. In that way, it's just the resources working in our model. The benefit of that is that we're able to compare their performance against other teams' performances that we have. It ensures a certain level of quality.

Is there anything N-iX could have improved or done differently?

Not really. The process has been very smooth so far. I really don't have any particular feedback for them at this point.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Team for Business Services Startup

"For a company their size I think they have just the right amount of process in place to ensure top quality."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2014 - Ongoing
Project summary: 

N-iX serves as a dedicated IT team, providing Web and mobile development services. The team manages web and mobile app, B2B connections, and third party system integrations.

The Reviewer
 
1-10 Employees
 
Brussels, Belgium
IT Director, Book2Meet
 
Verified
The Review
Feedback summary: 

N-iX’s agility, smaller size, and entrepreneurial approach complement the startup culture. The team is relaxed but honest and transparent, tracking their work progress in two-week iterations using a remote Agile development model. 

BACKGROUND

Please describe your organization.

We are an online service for booking meeting rooms and meeting spaces, in general. Our company is called Book2Meet. We have a website where people can book meeting places.

What is your position?

I am the IT [information technology] director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

We needed a qualified IT team. Because we couldn't hire anybody with our startup budget and because of limited recruitment possibilities here in Brussels, we looked more for an offshore or near-shore team. Technical skill, experience working on complex tech projects and price were the key drivers for us. 

SOLUTION

Please describe the scope of their involvement in detail.

So far, we have used N-iX for Web development and mobile development. We have a dedicated team that was built specifically for us. The team they gave us is quite young. Our team lead is very good. In the beginning, we had two or three rather senior people. At the moment, since the project is a bit more mature, the juniors we had in the beginning grew a lot as well. When seniors left the team, we replaced them with more junior or mid-level people.

N-iX has one purpose: to run our Web and mobile apps, our B2B [business-to-business] connections, and the system integrations that we're doing with some other third parties. The work is not really project based. It's ongoing work.

How did you come to work with N-iX?

We went through the whole RFP [request for proposal] selection process and three Ukrainian companies responded. From what we saw, we chose N-iX. Their cost was a driver to our selection process, but not the most important one. We visited the offices, and we liked the people. We saw that they had nice offices, nicely decorated open spaces, a friendly atmosphere, and that set them a little bit apart from the other Eastern European competitors. In terms of atmosphere, recruitment, and the people who were presented to us, they were the very best. We hired our current team lead more or less on the spot, on our first visit, even before we signed the contract.

Could you provide a sense of the size of this initiative in financial terms?

We've spent around $30,000 per month, since April last year [2014].

What is the status of this engagement?

Our collaboration with them is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are numbers that I would prefer not to share, but it would be difficult to quantify the development work. We have an increasing foothold in our market, and we are probably one of the biggest players in online booking of meeting rooms. We're still a niche market, and we're still early on, but I'm afraid I can't share specific numbers.

How did N-iX perform from a project management standpoint?

We have been tracking their progress using a model for remote Agile development. We work in two-week iterations, after which the N-iX guys showcase to the internal stakeholders what has been achieved in the last two weeks. We've got a backlog of work that we monitor, and we also monitor their process and the number of features they output every two weeks.

I'm actually preparing to leave the company, and then the whole IT team will be N-iX. It is a leap of faith. Internally, we will still have program managers, but in terms of technology and IT, the responsibility will move even more to N-iX.

What distinguishes N-iX from other providers?

So far, N-iX has been very relaxed and honest. For a company their size, I think they have just the right amount of process in place to ensure top quality but, at the same time, they keep it light. We actually picked them because they were more agile and comparable to the size of our startup. I think they have a quite entrepreneurial approach, which suits the culture of a startup very well.

In hindsight, are there areas in which they could improve, or things you might do differently?

Honestly, no. That would be a bit farfetched. We never wanted any other services. We wanted a dedicated offshore team, and that's what we got, and we're very happy with it.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Team For WorldOfHumanity

"I never had an issue, and they were always on time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

N-iX serves as a nonprofit organization's long-term development partner. They have provided interface design, database configuration, and Windows software development for several unique platforms.

The Reviewer
 
1-10 Employees
 
New York City Metro Area
Michael Feldman
Founder & CEO, WorldOfHumanity
 
Verified
The Review
Feedback summary: 

N-iX delivereds consistently outstanding results without making errors or straying outside of schedule. Their professionalism, adaptable team structure, and deep development knowledge set them apart from the competition. The team continually finds new ways to improve their services.

BACKGROUND

Please describe your organization.

I'm a software engineer by trade, and I had an e-commerce platform, which ran a company called HealthyChic and TheSpaMarket. So, that's one project that N-iX was involved in, and my most recent project is WorldOfHumanity.

What is your position?

I am the founder of WorldOfHumanity.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with N-iX?

I needed a development team that was skilled and reliable. I've worked with them in the past, and it was a natural choice for me to hire them for my WorldOfHumanity project.

SOLUTION

Please describe the scope of their involvement in detail.

Basically, they did everything from the ground up. Their junior-level developers are equivalent to U.S. senior developers, in all honesty. I've been a developer for many years as well, and I've recognized the type of quality work that they're completing. Their juniors are really our seniors, but I had experience with a lead software engineer and technical engineer as well as a junior and a senior person. I had experience with all three of these categories.

They actually have another firm that they used to do design work for me, but N-iX did all the HTML and cutting out all of the images into a functional interface. I wouldn't use them for training, except possibly for training other developers.

They have been working on my database configuration and development as well. My website uses a database, so they did the database work for that, and they did middleware interfaces, they did work on Windows-based executables for me. They worked across different platforms and different specs. I am hosting the website myself.

How did you come to choose N-iX?

It was a referral to me from my friend here. I had a person out of New Jersey, and he had an Indian development team. I had him for many years, but then I switched because I recognized that the talent was a little better, and they were less expensive than hiring a person here. I got that referral from my friend, who has a QA [quality assurance] team.

Can you give a sense of the size of the initiative in financial terms?

I've probably spent around $30,000.

What is the status of this engagement?

Right now, we are taking a little break. I'm going to need to get my website to scale, and then I'll resume again.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

When compared to the previous team I had been working with, N-iX is much faster, more consistent, and more skilled in development. I never had an issue, and they were always on time. There was never a delay with assigned work. They actually delivered faster than I thought that they were going to deliver. They spoke perfect English. Even the people who claimed that they didn't speak perfect English, spoke perfect English.

I typically did all the final testing of their work. They have done some of the initial testing, and then after their testing, I did testing as well. I wanted multiple layers of quality assurance. They have always been very consistent. They actually took steps to understand what should be done, rather than here's what is being done and what's been asked of them. That's why I really loved working with them. They eliminated a lot of extra steps that I would normally have to take back when I was working with my Indian team.

What distinguishes N-iX from other providers?

I think the professionalism was one of the things that really struck me, and the fact that they would sign contracts with me. Since I've dealt with them for several years, there were instances where a person left the company, and he transitioned us very smoothly and the knowledge base was maintained. The way that they structured our contract was very smart. For instance, he said that instead of hiring two people, I should hire one person quarterly, a technical engineer a quarter of the time. They were very flexible in that matter, in the way that they structured the team, which I've not really seen from any other company. Just the way that they form the team, they search for their talent, and they work with you on what's needed.

In one other instance, there was a pause of time last year, when I went on vacation and came back. They said, "We realize that you are going in a certain direction. The technology that we use – even though it's working now and you would have never noticed – during these two months of your pause time, we completely revamped it and put into use this new technology, because it will work better for you for the next time." They didn't charge me for it, so that was something that was very nice.

In hindsight, are there areas in which they could improve, or that you would do differently?

Really, no. They made me feel like they had a dedicated team for me, which they did. I was nervous to let people go on pause because I was afraid that those people are going to be gone indefinitely, but that's nothing that they can improve on. There's really nothing that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I want to keep them for myself, so no.

Dedicated Team for Digital Writing Solutions Provider

"We see them as part of our team, rather than just another vendor that we have to manage."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

N-iX was initially outsourced to assist with mature .NET product maintenance. The team now provides new development services, regularly assigning approximately 10 mid-level and senior developers.

The Reviewer
 
51-200 Employees
 
Lund, Sweden
Sr. VP of Technology & Services, Solutions Development Company
 
Verified
The Review
Feedback summary: 

N-iX operates multiple teams simultaneously to deliver code for pre-launch system testing. They cooperate well in a team environment and quickly established an effective workflow with the in-house teams. The team is responsive, easily adaptable, and provides high-quality code.

BACKGROUND

Please describe your company.

Our company, Anoto, develops digital writing and software solutions. We develop both hardware and software for our customers.

What are your role and responsibilities?

I'm the senior vice president for technology and services, which means that I'm responsible for our outsourced teams and IT project management.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with N-iX?

We had too much to do in terms of project workload. We develop a lot of new things, and we maintain a lot of older, legacy products. So, we looked for a good outsourcing team that could take on mature products for maintenance. It was really about adding to our internal bandwidth so we could focus on other priorities without being worried about the quality of our service provision going down.

SOLUTION

Could you describe the scope of their involvement in detail?

We looked for a team with developers who worked extensively with .NET. At the beginning, we gave them only mature products for maintenance but, in time, our relationship has evolved. They are now involved in new development as well as maintenance. We regularly source around 10 mid-level and senior developers from them.

How did you come to choose N-iX?

A former board member who had worked with N-iX before had recommended them to me.

Can you give a sense of the size of the initiative?

I don't have those figures.

Is the relationship ongoing?

Yes. We have worked with them for several years now. I think we started the relationship back in 2009, so it's been fairly long-term. 

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?

We have several teams operating at once, and everything that these different teams develop is delivered for system testing before launch. We are very happy with what they deliver. They deliver very high-quality code. Of course, there are always some defects or bugs, but I wouldn't say there are any more defects with N-iX than with anybody else we've used before. 

I am very satisfied with their project management, too. We work very closely with them, and we're very happy with the cooperation we get from them and how they work in a team setting. It didn't take long to establish an effective workflow with them, which was great.

When working with N-iX, is there anything that you would consider unique about their practice?

They are very quick to respond. They adapted to our organization very quickly, and we get very good cooperation. We see them as part of our team, rather than just another vendor that we have to manage.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Java Development for Cyber Security Firm

"N-iX really became an extended arm of what we were doing."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

N-iX provided primarily Java-based functional development, building applications on top of existing framework. The team managed large amounts of complicated, aggregated data and used specific language skills.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Vice President of Engineering, Cyber Security Firm
 
Verified
The Review
Feedback summary: 

N-iX produced the same level of quality and technical results as the in-house team. The team was significantly more responsive and reliable previous vendors. They operated with the same workflow, worked well autonomously, and integrated into the established R & D development cycle seamlessly.

BACKGROUND

Please describe your company.

We're a software company based in Boston, and we work in cyber security. Essentially, we harvest sources from the Web, Twitter feeds and places like that, and then we do heavy analysis on that data, breaking it down to more tangible pieces. Then, we present that in high-level, powerful visualizations. We use open source data to give our customers a better way of predicting and securing their business.

What is your position?

I'm the vice president of engineering.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address with N-iX?

We should actually go back to my former company because that's when I used them the most, although I do use them now in my current capacity. For now, I will refer back to 2005. My former company was also a software company, but more into what we call output and input management. N-iX worked on back-end and front-end operations, IT [information technology], everything – we sort of just expanded and made our overall R&D [research and development] capacity so much bigger by using their development resources. We delegated a lot of very technical work to them during that time.

Then, I moved over to this company, and we began working with six developers from N-iX. They did a specific part of the work that we didn't have the manpower to do, so we really leveraged them as a team augmentation partner. That project is completed, and now we have only one person from N-iX doing operations work for us.

SOLUTION

Could you describe the actual scope of work delegated to them?

The work has been primarily Java-based functional development, so they built applications on top of our framework using our APIs [application programming interfaces]. I should add that we've used specific language skills, in this case, Russian, to be able to harvest the Russian language sources, and we're still using N-iX for that. They're working with a lot of complicated, aggregated data.

How did you come to choose N-iX?

We had been outsourcing to India because we had acquired a company there but, for many different reasons, that was not working very well. When a new CEO joined us, we made the decision to terminate our relationship with our previous provider and tried out N-iX. We contacted them and set up a testing workshop to begin with, trying to make sure we had found the appropriate management. We ran the test run for about six months, and it was working very well. N-iX really became an extended arm of what we were doing. They were much more responsive than our previous partner and very well versed in Russian, which made dealing with our data a lot easier for them.

Could you provide a general cost estimate for the amount you've invested in their services?

We spend between $4,000 and $5,000 a month working with N-iX, depending on what type and the amount of development resources we use.

Is the relationship ongoing?

Yes.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics or user feedback that would demonstrate the quality of their work or the success of the engagement?

We've been using the same metrics as we do with our own team, essentially measuring the new development speed. I don't see any difference in terms of what they can produce compared to what our own team can produce. They have the same quality level and the same technical skill level, so the only real difference is cost. Then, of course, there is the additional communication issue since they're not here where we are, and their main language is not English. This inevitably leads to a dip in terms of efficiency, but it's still much better and more reliable than our previous partner.

I would say that if I had them here in Sweden, rather than Ukraine, we would get somewhat greater efficiency. That's not due to their skills or anything. That's due to the fact they're not here – they're not physically close to us. I think it's been working extremely well – much better than our prior experience. 

The project management has worked very well, too, but we took very cautious steps to make sure that we didn't have any barriers in that regard. I made sure that, on my side, I had someone who could connect with his counterpart in N-iX. They are our main source of communication, and we have contact on a daily basis. We didn't have to micro-manage, we just designed their teams so they had the same structure as ours. Having the same workflow has worked out great.

We really had no problems. We were clear with them that if they saw problems or issues with the relationship to let us know. We told them that they needed to act as if they were employed by us or hired by us, and that worked very well. We had no issues whatsoever.

When working with N-iX, is there anything that you would consider unique about their practice that distinguishes them from other vendors?

One of the unique things was actually our joint way of handling things, of making them an arm of our business. Instead of just giving them specific projects, we really made sure they could work in different ways, extending our R&D power and making them part of our own development cycle. They'd get their own projects, but they could also be part of a mixed team, just like any other resource we would have in-house.

I haven't really seen that business model before. We were part of the hiring process, we could see what we were paying and the actual salaries that their people received, and we could influence that compensation by highlighting exceptional contributions. That helped us get them involved in a much better way. That whole business model is very unique, and I haven't seen that before. It's not the traditional offshore business offering, so I would point to that one being the single important thing that stands out.

What advice, if any, would you give a future client of theirs?

Make sure to have a single point of contact at N-iX. Regardless of the size of the project, you still need that one key contact, someone who is proficient in English and also a person who is good in technical and project management skills. So, you find that sort of starting point, and that will help you a long way. Also, they really are an extension of your business, and if you treat them like that, if you're paying attention, really make sure they feel well taken care of, that gives you a really good starting point. Again, find the one with the good English skills. That key person has to be very good.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer