TatvaSoft

BACKGROUND

Please describe your company and your position there.

I work as a Scrum master for a medium-sized CRM software vendor in the UK. We have recently launched a bespoke software development arm of our business, and I am responsible for managing the development process for custom projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We began working with TatvaSoft to extend our development capabilities for bespoke projects. Specifically, we were looking to build a cross-functional Scrum team to focus on large initiatives.

What were your goals for this project?

Our goal was to build a relationship with the development team at TatvaSoft and prove the results of the successful partnership with high-quality software development.

SOLUTION

How did you select this vendor?

Although not directly involved in the selection process, I understand that our company did a significant amount of online research along with various introductory phone conversations and proof of concepts.

Describe the project and the services they provided in detail.

TatvaSoft has provided dedicated development resources to our organization for over a year now. For one project, the team helped mock up, develop, and refine a contact center solution that would be capable of managing and deploying third-party contractors. We provided user stories and mockups as requirements.

What was the team composition?

We work with frontend and backend developers from TatvaSoft and solution architects from the UK. The team has scaled up and down through each stage of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The work completed by TatvaSoft significantly reduced the time spent on training new employees. It has also helped improve productivity as employees are now able to handle more calls and deployments per day.

How was project management arranged and how effective was it?

The project requirements were managed and maintained by a UK-based product owner using the Scrum methodology. TatvaSoft provided an excellent overseer and manager who managed the backlog of work and kept both parties informed. This proved incredibly valuable for both the UK and Indian teams.

What did you find most impressive about this company?

We are incredibly impressed by TatvaSoft’s adaptability and response to change. The team’s attitude and effort are amazing.

Are there any areas for improvement?

We would like to see them continue to raise their concerns to ensure that both parties continue to grow. We do what we can to help them work effectively, and they listen to our feedback.

BACKGROUND

Please describe your company and your position there.

I’m the operations director for a CRM and e-commerce SaaS company. We create and develop software services for small and medium-sized businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We selected Tatvasoft to develop an insurance claims management platform to handle home emergencies.

What were your goals for this project?

The insurance sector has poor existing solutions, so we wanted to build an industry-leading claims management system. It would reduce the complexity of tasks for calling agents and integrate line of business applications into a telephone system.

SOLUTION

How did you select this vendor?

After initial contact, we gave them a test project to gauge their skills and capabilities as a Microsoft Gold Partner. We were impressed with their knowledge and flexibility and decided to go ahead with the development.

Describe the project and the services they provided in detail.

Tatvasoft provides a variety of VueJS and .NET development and maintenance services. They’ve worked with SQL and Cosmos DB, contributed to UX projects, and integrated several third-party APIs and Azure cloud services into the platform. We’ve also used them for Xamarin app development.

What was the team composition?

We started with four developers and are now working with seven, though that number is likely to grow significantly over the next few months.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients think the new system is incredible. It has a lot of reselling potential if we choose to go down that road.

How was project management arranged and how effective was it?

We manage all our projects with Microsoft Teams and Azure DevOps. I’m impressed by their team and the quality of their work. We never have to double check anything. Communication happens with them via Teams and VSTS, in addition to us traveling to India to meet with them frequently.

What did you find most impressive about this company?

Flexible and available, they provide support on demand, including on weekends if something is urgent. They have plenty of integrity and only hire decent, trustworthy people. Everyone from their CEO on down is committed to providing excellent customer service.

Are there any areas for improvement?

Every company should be looking to improve all the time.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and a co-founder of a company that develops specific software products, mainly financial systems. We make market assessments to decide the kind of products we want in our portfolio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We engaged TatvaSoft to handle all the design, development, testing, QA, and project management for several projects. We pretty much outsourced all tasks to them.

What were your goals for this project?

We wanted to complete high-quality products within our budget and timeframes.

SOLUTION

How did you select this vendor?

We did our research online, picked a couple of vendors, and asked for proposals. TatvaSoft was the best vendor to partner with.

Can you go into detail about the services they provided and the scope of the project?

They did everything from providing concepts to recommending technologies as well as everything else related to development.

What was the team composition?

They assigned a project manager, a frontend developer, a backend developer, and a tester/QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The products for which we worked together with TatvaSoft are selling well and contributing towards us attaining our goals for 2019.

How was project management arranged and how effective was it?

We’re very happy with their project management. We had frequent Skype meetings with the team, and they were very responsive to our feedback and change requests. They also completed all tasks on time.

What did you find most impressive about this company?

Having a vendor that’s fluent in English was a huge bonus. TatvaSoft has very competent resources.

Are there any areas where they can improve?

I’m happy with everything so far.

BACKGROUND

Please describe your company and your position there.

We are a business consulting firm specializing in communication and content marketing for the real estate and construction industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We used to have our own development capabilities, but had eliminated them. We hired TatvaSoft for assistance with a range of development projects, including several WordPress websites with special database functions, interactive mobile-optimized database publications for our clients, and online ideation software for both client and company use.

What were your goals for this project?

The online database publications were to serve as a channel for several research and development projects and startups to publically present their results. We wanted the ideation software to be a simple but versatile tool capable of involving dozens or hundreds of people in strategy work.

SOLUTION

How did you select this vendor?

TatvaSoft contacted us in the midst of our online search for a new, flexible, and capable vendor. We set up a meeting and found them to be competent with the right attitude and an active, engaging methodology, which many local vendors lacked. 

Can you go into detail about the services they provided and the scope of the project?

We provided them with written specifications, completed mockups, and, occasionally, interactive UI prototypes. TatvaSoft verified their initial quote against our specifications and began working independently. They built and tested first versions of the solutions, then launched them. 

What was the team composition?

Our own project manager communicates directly with TatvaSoft’s. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Collaborating with TatvaSoft has given us a competitive edge by allowing us to accept previously impossible projects and focus on the most value-creating work from our clients' perspectives.  We have also been able to maintain reasonable pricing.

How was project management arranged and how effective was it?

We have been well informed about project status and have had no issues with the schedule or outcomes. We regularly request additions to the original specifications, but TatvaSoft has been accommodating and communicative in immediately implementing the changes. 

What did you find most impressive about this company?

Their quality of work is exceptional and the entire team has been helpful and responsive. We feel well taken care of. 

Are there any areas where they can improve?

Our communication relies heavily on email and Skype. I would suggest a simpler customer project management portal, such as Slack, for the future. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of 118Contact. We provide modern-day outsource centers, business processes, professional services, and software development work to clients on a global scale. We have a suite of multi-channel technology platforms that are designed for integration with our clients’ businesses. Our company is based in South Africa and we mainly serve the government, manufacturing, consumer goods, technology, and finance verticals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We needed to develop more modules that allowed our web portal to utilize credit card rewards for various travel and hospitality deals.

What were your goals for this project?

Ultimately, we wanted to launch a platform where users can redeem rewards points for local and international travel packages, flights, car rentals, and accommodation fees. Because we were dealing with customers’ bank accounts, the website needed to be fully secure.

SOLUTION

How did you select this vendor?

In our selection process, we shortlisted several suppliers and conducted a virtual meeting with each. We chose TatvaSoft based on their impressive client references, flexible engagement terms, a strong portfolio, and a dynamic pool of resources. After a few preliminary tests with their team, we found they were the best fit for our requirements.

Can you go into detail about the services they provided and the scope of the project?

TatvaSoft developed a web solution to manage our company’s financial services and allow users to apply their rewards to travel fees. Users receive various discounts based on their membership plan and their user roles. Through our web portal, our customers can conduct advanced searches for flights, hotels, and cars. The search feature has multiple filtering capabilities to help refine results. Additionally, the system allows users to books their desired package and plan a custom itinerary with other discounted deals.

What was the team composition?

We worked with a project manager, three developers, and a QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

With the new rewards system, we have built a stronger bond with our customers and we are now much more competitive within our industry.

How was project management arranged and how effective was it?

It was a very smooth process. We followed the standard management methods in the development industry.

What did you find most impressive about this company?

The team’s level of business knowledge and expertise were key to their success. Also, they were very cost-oriented. It was clear that they valued our money and they offered fair costs for their services.

Are there any areas where they can improve?

I can’t think of a specific area for improvement. Overall, we appreciated their cooperation and are satisfied with their work.

BACKGROUND

Introduce your business and what you do there.

I'm the chief information officer for a company that auctions real estate across the US and sometimes internationally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TatvaSoft?

I needed to hire additional programming staff but could not afford US rates. 

SOLUTION

What was the scope of their involvement?

TatvaSoft provides ongoing technical support for us for multiple websites. Our team handles the design and user interface work, and their team handles the development in PHP and SQL. They also work with third party APIs including integrating Google and our email service provider into the sites as needed.

What is the team composition?

I work directly with various programmers as well as a project manager. The number of programmers I work with on their team fluctuates, and they allow me to be involved in the selection process. I was also able to meet the managing director in-person and was very impressed by him.

How did you come to work with TatvaSoft?

I spent a lot of time researching vendors in India and came across TatvaSoft. I had previous experience working with other programmers in the region and thought it would be a good solution for us.

What is the status of this engagement?

We've been working together since March 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm very pleased with the quality of TatvaSoft's coding and their dedication to our projects. We rely on their team 100% and they do a great job of meeting our expectations.

How did TatvaSoft perform from a project management standpoint?

They're highly collaborative and professional, mostly communicating through a ticketing system and by email. Despite the 12-hour time zone difference between us, our collaboration is seamless. By the time I provide them feedback and new project tasks, they're able to work on them overnight, so the timing works out very well.

What did you find most impressive about them?

When one of their staff is going to become unavailable, they're very good about transitioning a new programmer onto a project. They catch them up to speed on our business model and the code before they start working with us, so it's a seamless process.

Are there any areas they could improve?

I have a great relationship with them, so I've been very happy overall. Finding them, however, took a lot of research, so I'd only suggest that they advertise themselves better.

BACKGROUND

Please describe your company and your position there.

We are one of the leading providers of health and bodybuilding supplements & nutrition. As CTO, my mission is to ensure that operations are running as efficiently and optimized as possible. I also enhance customer service by way of improving IT infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We selected TatvaSoft to develop our online store using the Magento platform., which allows for online sales and faster deliveries. TatvaSoft helped us through the different stages.

What were your goals for this project?

We wanted to improve our e-commerce platform with the advanced features that Magento allows for. It also allowed us to more efficiently make changes as needed.

SOLUTION

How did you select this vendor?

We were in need of quality Magento developers, and TatvaSoft has certified Magento team. After we initially contacted them, we gave them a test project to gauge their skills. We were impressed with their flexibility and decided to go ahead with development. The teams are very stable, which gave the project the continuity.

Can you go into detail about the services they provided and the scope of the project?

TatvaSoft provides a variety of services including migrating data, redesigning functionality, integrating and developing new plugins, implementing layouts, and configuring the Magento platform and related extensions.

What was the team composition?

We started with three developers initially, and as we took on new projects, we’ve gone up to seven. It was easy to add more resources and was done in a reasonable time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve seen a massive increase in positive reviews from our partners. We also expect visits and conversions to multiply in moving forward. We have a stable, modern platform that’s taking us to the next level financially, as well as giving us the ability to mold our online presence and represent our brand.

How was project management arranged and how effective was it?

We managed all our projects over Trello, then Redmine later on. I’ve been impressed with the team reliability and quality of work thus far. We communicate constantly using Skype and email for project development/management. TatvaSoft has met all of our deadlines, including the launch date. We always discussed compromises ahead of time to avoid delays or surprises along the way. We frequently visit their headquarters in India. The team is available to provide support on major activities and events when troubleshooting or monitoring effort is required.

What did you find most impressive about this company?

We are very impressed with their integrity and quality of service. They work flexibly and provide additional support on demand. Their team’s experience and variety of skills puts us at ease; There wasn't a single challenge they couldn’t address. Their dedication, determination, and availability make the TatvaSoft team a great asset.

Are there any areas where they can improve?

No. They're an excellent partner that we can depend on.

BACKGROUND

Please describe your company and your position there.

I am the director of application services for The United Distribution Group, a North American industrial supplies distributor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We wanted to automate our asset distribution process in various areas to speed up our services. We needed the software that can help to automate and sync all the processes.

What were your goals for this project?

We are expanding several of our business units to maintain our reputation as a top distributor. We wanted a system that efficiently helped handle the asset distribution process and schedule upcoming allocation processes.

SOLUTION

How did you select this vendor?

Their work experience aligned with our desired scope. TatvaSoft understood what we wanted to accomplish during our initial business meeting. Then they performed a test project, which went smoothly. All other factors considered, we decided to enlist their team for the project.

Can you go into detail about the services they provided and the scope of the project?

TatvaSoft installed an Asset Management System that automated the asset identification and allocation process. The system includes a dynamic configuration to standardize the life cycle of the assets. Additionally, there is a module that stores the asset details and performs regular testing to assure a seamless operation. General features of this process include importing information from a P21 system, manual asset creation, and role-based control of the system. More specific features include asset location tracking, schedule management, a news display, unit type creation, employee account management, asset history, and a CRM platform.

What was the team composition?

We worked with a project manager, a business developer, a QA tester, and three developers from their team during the development phase.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The solution helped easily maintain the assets which saved us money. It improved tracking of our vehicles and increased the output capacity by tracking the asset availability. Additionally, it helped optimize work orders, provided better customer service, and improved the efficiency of planning and scheduling.

How was project management arranged and how effective was it?

TatvaSoft team's extensive knowledge enabled them to be very helpful. We constantly communicated using Skype and email for project development and management but never had to double-check basic things. We visited their headquarters in India multiple times, and they efficiently delivered the expected outcome.

What did you find most impressive about this company?

They are extremely knowledgeable and skilled at development in the industrial sector. Throughout the implementation of one of the more challenging features, they remained enthusiastic without complaining, which was a pleasant surprise.

Are there any areas where they can improve?

I wish there was less turnover in the staff during the project. However, the project was completed on time and efficiently.

BACKGROUND

Please describe your company and your position there.

Plumbers' Supplies Co-operative is an Australian plumbing services provider. I am the information technology manager and I am responsible for all technology decisions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We hired TatvaSoft to develop a customized online portal and mobile app for our members in Australia.

What were your goals for this project?

The goal of our web platform was to help us maintain a track record of our customers and allow us to provide diverse services to our clients, including a range of hot water system along with a variety of customized products. The solution also needed to allow customers to maintain their payment history and make individual payments for multiple generated invoices.

SOLUTION

How did you select this vendor?

We were in touch with TatvaSoft after the 2016 CeBIT conference. We approached a few selected vendors and submitted requests for proposals. Out of the few shortlisted vendors, we found TatvaSoft to be an ideal development partner based on their responsiveness to our business needs, their excellent technical support, pricing, and customer service.

Can you go into detail about the services they provided and the scope of the project?

We tasked their team with optimizing a custom e-commerce platform where the list of products is integrated into the solution. There were more than 20,000+ products to sort and the ability to apply filters to leverage the usage of it. They created an option to find a store nearby, where the user can enter the postcode or town name to find a store. A detailed screen will show the address, contact information, location map, and photographs of the store. Other features include payment gateway integration, product selection, and purchasing. Each user has a profile with a history of payments that are cleared and pending. Members can log onto the web portal directly using member portal featured in the mobile application.

What was the team composition?

We were in a fixed cost engagement with TatvaSoft. Their team consisted of a project manager, a technical lead, three developers, a handful of designers, and a tester.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The successfully developed solution expanded the usage of the website and lets customers purchase services and parts available. The easy and secured online payment feature helped the customer keep track of payments and even relieve them from paper-based record maintenance. Due to the easy use of the website, the appealing design of it helps attract more customers.

How was project management arranged and how effective was it?

We used Trello, email, and Skype to communicate and stay updated on project development. The overall project management was excellent, and the team always kept us updated on project milestones. We were struggling to keep feeding information to TatvaSoft because their execution was very quick.

What did you find most impressive about this company?

Their team excels at monitoring work and delivering on time, along with accepting changes if asked. It is difficult to find that trait, and they were a good fit to accomplish our objectives.

Are there any areas where they can improve?

The only suggestion I have is that TatvaSoft can do bit more testing before releasing any updates to the customer.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of ThoughWare, a healthcare-focused, software development firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TatvaSoft?

We needed someone to maintain our platform and develop new capabilities.

What were your goals for this project?

We were hoping to bring on a long-term development partner.

SOLUTION

How did you select this vendor?

We were already familiar with outsourcing so we were comfortable with the arrangement. We chose Tatvasoft because of their economical rate, use of Australian invoicing, and team flexibility.

Can you go into detail about the services they provided and the scope of the project?

They work with SQL, .NET, and UI Bootstrap for the most part.

What was the team composition?

The team has varied greatly over the five years we’ve been working together based on what we were focused on, covering everything from UI design to report development. As a range, it has gone from as small as one person to as large as five.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Economically, we wouldn’t have been able to apply as many development resources to our project if we hadn't engaged Tatvasoft. They’ve helped our business grow faster than it would have without them.

How was project management arranged and how effective was it?

Though it has varied over the years, Tatvasoft mostly provides higher level management resources. Their overall arrangements have been highly effective.

What did you find most impressive about this company?

Their flexibility to grown and shrink their engagement based on our needs was key. They make a wide range of skills available to us and their account management staff is always friendly and helpful.

Are there any areas where they can improve?

They could demand more from their clients in terms of clear specifications and structured management. If those things aren't forthcoming then they could insist that a TatvaSoft resource be assigned to the project to ensure that a disciplined approach and proper documentation are achieved.