Digiryte

What evidence can you share that demonstrates the impact of the engagement?

They delivered above and beyond our expectations. Digiryte produced a professional and well-built platform. We’ve received positive feedback from our customers. We had a few complaints about duplicate bills, but we’ve resolved the issue. The automated box curation has really benefitted our business. It helps us save time, track our inventory, and provide more personalized services. We’re now able to focus more on marketing efforts.

How did Digiryte perform from a project management standpoint?

We had a bit of a bumpy ride, but it wasn’t entirely their fault. Our request for a quick turnover deviated from their normal scheduling procedures. They preferred to thoroughly asses the overall timeline before structuring each milestone. We really pushed them to work as fast as possible. On top of that, there were some unforeseen issues that stemmed from external parties, like PayPal. The delays built up, which continued to push back the completion date.

All that said, we’re still happy with the experience. We’re even working with them on a different project right now, following the same management procedure as the first. In terms of communication, we mainly spoke via Skype. I talked to Naresh for my day-to-day needs. Additional team members would sit in if we were discussing bigger issues. They were extremely responsive throughout the project.

What did you find most impressive about them?

They care about their clients. We asked a lot of them, but they never said no to a challenge. It was clear that they wanted to deliver the best product possible. Their problem-solving skills are impressive. Given the obstacles we ran into, they had to work additional hours to get us back on track. Furthermore, we initially paid for a four-month project, but we soon realized it would take longer to complete the scope of work. Digiryte didn’t charge us any more for the rest of the year.

Are there any areas they could improve?

They should’ve pushed back when we asked them to work faster than their normal procedures.

Any advice for potential customers?

Clients need to clearly explain the scope of the project and their expectations because some information can get lost in translation. They should prioritize tasks before assigning the work to Digiryte. This will set the foundation for smooth collaboration.

What evidence can you share that demonstrates the impact of the engagement?

The website performed exactly how we envisioned. We needed someone who could deliver something that matched our sponsor’s ad campaign and also fit within the broadcasting schedule, and Digiryte did both.

How did Digiryte perform from a project management standpoint?

They clearly established expectations and project milestones. We held regular Skype sessions to discuss updates and any questions, and we also communicated over Slack.

What did you find most impressive about them?

They knew how to talk our language and avoid tech-heavy jargon. Right from the beginning, more straightforward told us what they could do and weren’t afraid to make changes to the scope to make it easier or more cost-effective. They offered functionality that we hadn’t even thought of because that’s not our area of expertise. They promised a functioning website skeleton but delivered something even better.

Are there any areas they could improve?

A few things got lost in translation. Sometimes, I had to look up a few technical terms that they just assumed we knew. Making their communication even clearer would improve their services.

What evidence can you share that demonstrates the impact of the engagement?

Digiryte delivered the exact products we wanted. Whenever we used the app or website, it was always in line with the expectations we wanted to fulfill. It seems like they carefully recorded everything we said and referred back to it during development. Clear communication channels helped us fostered a healthy relationship. Rather than speaking once a week or only using email, we had an engaging mode of contact. I can't remember a single incident where they deviated from our requests.

As our ongoing technology partner, Digiryte has been fantastically knowledgeable and understanding. I appreciate that they've taken the time to get to know our business. I can measure the quality of their work with confidence based on past experience. My team had already tried to work with two other developers who took our project in a scattered direction and left us in the dark. Development is usually a laborious, time consuming, and stressful process. With Digiryte, I've had no stress to speak of.

How did Digiryte perform from a project management standpoint?

Our process was very uniform and consistent. Digiryte has met with us in person and even attended our events to see how our live environment works. They completed all the work in adherence to the specific timeline and exact specifications we discussed face-to-face. They took relevant notes in our meetings and set up a WhatsApp group chat for us to always be in contact.

For the first month, we held three online conference calls per week. They’d brainstorm and create wireframes based on our existing data and the IP we'd already built for the app. As we pivoted into the first layer of actual programming, we scaled down to two conference calls per week. There was a deliverance point after each one as far as we were concerned.

What did you find most impressive about them?

Digiryte walks us through the process from an educational perspective in a way that really makes us feel cared about. They're a productive team that works hard to help clients grow their vision. Having an open line of communication empowers us to relay requests and provides transparency about the path they’re taking.

Are there any areas they could improve?

If they hired more staff, Digiryte could have a lot more clients and grow into a five-billion-dollar company. I’m sure this company is going to get to the top of the U.K. Technology development awards. My experience has been great. I don’t know how many teammates they have now, but I'm sure if they scale up they'll have more happy clients like myself. I can't think of anything that they should change. Actually, I almost hope they don't so I can keep getting this level of service. 

Do you have any advice for potential customers?

Any new client should just relax and trust that they've found the right partner. I suggest being honest about where you are with your development and hold nothing back. Enjoy their professionalism, and they'll support you step-by-step through the process.