Digiryte

Introduce your business and what you do there.

I'm a physician and surgeon working as a consultant ophthalmologist in the Cambridge Vision Clinic in the UK. We have expertise in conducting cataract surgeries, corneal transplants, and intraocular lens (IOL) implantations.

What challenge were you trying to address with Digiryte?

We wanted to make our services known to patients in the local population. There have been so many developments in our field in the last few years that are not totally made available to people who are looking for such surgical solutions. 

We brought in Digiryte to help us Create a patient portal where people could have access to information and services in an easier, more interactive way. 

What was the scope of their involvement?

Digiryte created a patient portal that gives users the ability to book appointments, schedule consultations, check dates and times of clinic or physician availability, and access information around the more practical aspects of patient management. This eliminated the need to email people just to get information, although we have still kept our team’s contact details on the website in case they’re needed. The portal also provides knowledge around conditions such as cataracts, IOL implants, and refractive surgery solutions.

The first step Digiryte took was to make the portal readable, accessible, and patient-friendly. This involved gathering all information that any patient would require and presenting it in layman's terminology. The team ensured that through simple wording of medical concepts, we wouldn't overburden or confuse our patients. All medical information was sourced and provided by me, but the rest was researched by Digiryte.

They also utilized an independent platform through which patients could leave their feedback after they had received treatment. This platform communicates and interacts directly with the web portal. 

What is the team composition?

We interacted with Ramesh (Co-Founder & CEO) and worked individually with at least 4–5 people at various stages of the project. There were developers and designers who formatted and customized the portal according to our requirements. 

How did you come to work with Digiryte?

Quite a lot of people were selling and promoting finished products, but Digiryte was willing to customize a solution for our particular needs. They were also friendly, approachable, and able to tweak already available platforms to suit our requirements, which is what attracted me to them. At the time, I was also looking for an agency that was not exorbitant in terms of cost and hourly rates, and I found that their quotes were quite reasonable. 

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The project lasted about three months, from January–April 2019, but the team has remained in touch with us to monitor the web portal and make a few tweaks on it every now and then.

What evidence can you share that demonstrates the impact of the engagement?

The project was a success in terms of Digiryte being able to develop a portal according to our requirements. We worked with the team in a productive and friendly manner, free of any conflict or significant fallout. They were very patient throughout the project, especially when understanding our requirements.

At the end of it we gathered feedback from people who have used the web portal, and they all seemed to like the accessibility of information and ease of making appointments on the site. The portal has not only helped us not only gain new patients but also sustain existing ones. On the whole, I'm very happy with the outcome. 

How did Digiryte perform from a project management standpoint?

The project management was good overall. We had a few meetings to discuss the requirements and hash out solutions, with some experts from their team looking into the feasibility of my ideas. They were experienced in dealing with this kind of problem and had the right technical knowledge to execute what I asked for. They were very approachable, replied promptly to our queries, and had a system for escalating issues to more knowledgeable colleagues or seniors.

They were open to working with us using a variety of platforms, especially during the lockdown period. We did presentations and interviews via Zoom or Skype in place of face-to-face meetings. For more immediate clarifications, we reached out to each other through Whatsapp. We also had daily calls to receive the team’s progress updates and establish weekly goals.

What did you find most impressive about them?

Digiryte was very customer-sensitive and paid great attention to people's thoughts. Based on that and their good understanding of our requirements, they were able to give suggestions for a customer-friendly solution. They were also very patient with us since we come from a medical background and do not have a lot of IT-related knowledge. 

Every aspect of their performance was very good. They're not too business-oriented or too prescriptive, which was very nice.

Are there any areas they could improve?

Digiryte is constantly working on new projects across different industries, so they have not really built any strict expertise in the medical field. However, with time, we hope to see them work with more business in the medical industry. The more problems they solve, the more experience they gain, and the more experience they gain, the deeper their expertise becomes.

The best they can do is to continue what they are doing without dropping the customer-friendly aspect of their services. 

Introduce your business and what you do there.

I’m the managing director at Shelmerdine JFL. We’re an organization that produces bespoke guest destination guides for luxury hotels, five-star, and super luxury hotels all around the world.

What challenge were you trying to address with Digiryte?

We needed help to produce a completely digital, touchless, COVID-19 friendly version of the physical destination guides that we’d been producing for many years.

What was the scope of their involvement?

The foundation of the solution is the map of the area local to a particular hotel or destination. It details the very best in guest experiences as usually directed by a concierge. It enables guests to receive that information prior to their arrival at the hotel.

It also allows them to use the guest destination guide in collaboration with the concierge to make the stay the very best it can be so they don’t have to waste time asking for information. Its purpose is to make the stay as easy as possible. We just completed the first phase.

What is the team composition?

There are three people. I had contact with two of them but mainly just our project manager.

How did you come to work with Digiryte?

We did some research, and they had a very good reputation working in similar areas. One of the principals of the business had worked with us many years ago and had a good understanding of what our business model was.

How much have you invested with them?

We’ve invested around $100,000.

What is the status of this engagement?

Our ongoing engagement started in November 2020.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very impressed with everything Digiryte has done. Their team has been very responsive. They’ve come up with suggestions, improvements, and actioned those right away. On top of all that, they’ve been completely transparent. We’ve been able to track the development at every level.

How did Digiryte perform from a project management standpoint?

We communicate face-to-face or verbally on a weekly basis. We use Trello to track the development as well as any changes, upgrades, or updates.

What did you find most impressive about them?

Digiryte understands our marketplace. They’re very responsive and easy to work with. Their team can communicate on every level whether the people have technical knowledge or are lay people who don’t have that much knowledge. They can get the point across on every level.

Are there any areas they could improve?

They could improve the design visuals. Their brief wasn’t to get involved in the design. Although, design and the visual layout were an important part of it.

Do you have any advice for potential customers?

Work with them to produce a full brief that everyone is happy with before you start the work. We had a fairly well-formed idea of exactly how we wanted things to look and wanted the product to work. We’ve made a lot of progress in a very short time.

Introduce your business and what you do there.

I’m a co-founder of a startup that develops an e-learning product.

What challenge were you trying to address with Digiryte?

We wanted to build a mobile platform that would bring education into people’s hands easily, especially during the COVID-19 pandemic.

What was the scope of their involvement?

Digiryte is developing an Android app that helps users find education resources at home, such as language and technical courses. We plan to develop an iOS version later on.

What is the team composition?

We’ve worked with three mobile developers, one designer, and one tester from Digiryte.

How did you come to work with Digiryte?

I contacted multiple companies when it came to starting the project. I found out about Digiryte from a friend, so I reached out to them directly.

What is the status of this engagement?

We started working with Digiryte in July 2020 and development is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with our collaboration so far. There are many educational apps on the market, and we wanted something unique. Digiryte has worked with us to that end by coming up with new and different ideas. We recently completed the first phase and are working on development and testing.

How did Digiryte perform from a project management standpoint?

They’ve been able to deliver according to schedule. They update us on every situation, giving us a clear idea on how impactful it’s going to be on the overall project. That clarity and transparency has given us the confidence to grow our startup.

We communicate over email and phone calls.

What did you find most impressive about them?

 They’re really positive and they come up with very unique ideas. I really appreciate that.

Are there any areas they could improve?

The project is ongoing, but we’re very satisfied with the first phase.

Do you have any advice for future clients of theirs?

If the client has a bunch of unfocused ideas, Digiryte can review those and come up collectively with better ideas, to bring forth a positive result.

Introduce your business and what you do there.

I’m the founder of a video production company and another new company.

What challenge were you trying to address with Digiryte?

I needed someone to develop a mobile application for my new company.

What was the scope of their involvement?

They developed a mobile app for grocery delivery and pickup services. It’s an aggregator platform where all the retailers can get listed. We hope to expand the platform’s services in phase two.

What is the team composition?

There are two mobile developers, three backend engineers, two designers, one business analyst, and a project manager.

How did you come to work with Digiryte?

I worked with them on another project and felt very comfortable working with them.

What is the status of this engagement?

We started working together in June 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They deliver good-quality work. That’s why I collaborated with them for a second time. We’re in the final phase of testing, and I’ve already spoken with a lot of retailers. We plan to launch the app next week.

How did Digiryte perform from a project management standpoint?

They onboarded me to their project setup so I could see what the team was doing and everything. They’re really transparent, and that gave me a lot of confidence in them. I also have a team of my own and they made sure that both teams were on the same page. We both collaborated to ensure everything was on point.

What did you find most impressive about them?

The whole process has been really positive, which made me very happy. They went above and beyond to take care of whatever I needed, which let me focus on other parts of the business.

Are there any areas they could improve?

There were no issues.

Do you have any advice for potential customers?

Be clear with your requirements and everything will be taken care of. They will also advise you and consult you on the project that will improve your product a lot.

Introduce your business and what you do there.

I have a video recording company.

What challenge were you trying to address with Digiryte?

We wanted someone who was already established in the market and had lots of experience developing mobile apps and could also support us in scaling the apps.

What was the scope of their involvement?

They developed an online marketplace for photo sharing and photo uploading. The purpose is to help with solving crimes and allowing insurance companies to see the photos captured on the dash cams. 

There are two categories that we support. One for security cameras at a home, and the other for car dashcams. These videos can be uploaded, and they can be shared so anyone involved in a car accident for insurance purposes or victims of a crime that may have been caught on camera can see. They could come to the marketplace and share a video, type in the exact location, and the date. The online platform allows law enforcement agencies to look for certain dates and locations.

We plan on launching the MVP in 1-2 months. Once the MVP is launched and we get feedback from customers, we will continue to add additional features and keep scaling the product.

What is the team composition?

I was in contact with the project manager. 

How did you come to work with Digiryte?

I found them through Clutch. We read all their client reviews and they seemed to be credible for us.

What is the status of this engagement?

We started working together in September 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with the quality of work. All I told them is that we needed an online marketplace for videos and from there, they iterated the whole project.

How did Digiryte perform from a project management standpoint?

They suggested that we work in an agile methodology. In the beginning, they gave me a complete project plan. They created a Slack group for us. It was really easy for me to communicate my ideas or thoughts. 

They give me regular updates on how the projects are going, and we have a weekly demo call. I’m very happy with the project management.

What did you find most impressive about them?

Even though they’re highly technical, they explained everything to me in a very simple language that I was able to understand. I had the idea to launch a separate app for iOS and Android but they told me that we could develop a single application and launch them both. 

They went beyond their scope of work and acted as a consultant for me as well. I hired them just to develop but they helped me with everything from ideation to launching, and how to scale the application, how to keep track of it, and with marketing. I’m very happy with them and how everything turned out.

Are there any areas they could improve?

No, everything went smoothly and as planned.

Do you have any advice for potential customers?

They will go beyond their scope of work and will help you in every way possible. They’re a very customer-centric company.

Please describe your company and your position there.

Our Company is focused on releasing fitness related application sing latest robust technologies which includes Blockchain, I am currently one of the investors and CTO

For what projects/services did your company hire Digiryte?

We just had the idea and some rough sketches for our app idea. We hired them to ideate and build the application completely from scratch. Since our application also involves lots of personal data, we wanted them to build a secure application by doing VAPT (Vulnerability assesment and penetrative testing).

What were your goals for this project?

We were trying to build a personalised Fitness application which could sync with the user by monitoring their behaviour and give them sugesstions on changing their habits and ultimately leading them to a better lifestyle.

Also we wanted to connect other people using this application with blocchain .We wanted to create a application which could be a friend and a part of the user's life rather than building just an application.

How did you select this vendor?

Since this is our dream project, we kept multiple rounds of vendor selection through which we wanted to identify the vendor's strength and their technical robustness and to see if they met our expectations. Out of the 17 vendors we shortlisted about six of them were selected for the final face to face meeting.

Even though all the six companies were technically good and offered great value, we wanted to go with Digiryte not only because of their technical strength, but also becuase of their ability to think and ideate our application from a business point of view making our product more comercially viable.

Describe the project and the services they provided in detail.

We are developing a Fitness application and wanted to connect all the people using this application through blockchain. In the initial discovery stage, one of their Business analysts spent time with us on a daily basis, gathering all the information required from us for the project, understanding how we wanted the app to look like from a design perspective.

They provided a complete documentation of the information gathered to us check if we were on the same page. Once that was signed off, they went ahead with the design phase and i was so happy to see the prototype as it was exactly the way i envisioned.

Since this involves lots of personal data they also suggested vulnerability assesment and penetrative testing after the development and the testing phase to make sure the site was secure and to close all the possible loopholes through which the hackers might try to access. They also educated us in a consulting approach and helped us in choosing the best tech stack and the right processes for building a scalable product.

What was the team composition?

The team working on my project was around 7-8 people and the business analyst was also the UI/UX designer.

Can you share any information that demonstrates the impact that this project has had on your business?

We are planning to launch the app by april or may and we are looking to extend our involvement with digiryte.

How was project management arranged and how effective was it?

They managed the product development in zoho projects and zoho sprints where they would allocate the tasks to the developers on a daily basis and they also added me to the zoho projects, so i was clearly able to see and monitor the tasks myself on a daily basis. So, i would say the project management was effective and transparent.

What did you find most impressive about this company?

They are really responsive and heed to my queries then and there.

Are there any areas for improvement?

There is very little they could improve.

Introduce your business and what you do there.

I’m the founder of an online marketplace for home maintenance and automation services. We’re basically the middleman between consumers looking for home maintenance services and businesses offering those services. We have a limited number of highly-vetted service providers working on our behalf. What’s more, we’re positioning ourselves as a niche and premium go-to place for people who don’t mind spending the extra money to get the highest standards of service.

The system we’ve developed is very simple. A customer logs into our platform and orders a service, which will then notify a number of service providers.

What challenge were you trying to address with Digiryte?

First, we determined the type of platform we wanted. Next, we designed a UI/UX prototype locally. Lastly, we went to Digiryte for development services.

What was the scope of their involvement?

Digiryte developed the platform’s frontend through Flutter, using an SQL database.

What is the team composition?

We have a project manager, two frontend developers, one backend developer, and one designer.

How did you come to work with Digiryte?

I used Clutch and interviewed people from all over the world, including the United States, the United Kingdom, and Asia. Every vendor said they could do it, but Digiryte asked me questions about issues that would come up a month or two down the line. This gave me the impression that they had some wit so I felt comfortable selecting them. In addition, they offered to do the project in a short amount of time and for the lowest cost. Other companies I contacted told me it’d cost 2–3 times more.

How much have you invested with them?

We’ve spent around $70,000.

What is the status of this engagement?

We started working with Digiryte in November 2019, and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

To be fair, the only challenge was in their UI/UX design revisions, they werent up to my expectation and required back and forth. In all fairness these problems are always inherent when trying to communicate your ideas to a designer, no one can design pages right from the first try. The good thing about Digiryte is that they’re very responsive and don’t take much time to change designs. In order to have full control, I ended up doing the UI/UX designs myself.

How did Digiryte perform from a project management standpoint?

This is where they really shine. Digiryte takes away my headaches. Most of our communication happens through Zoom, and we use Slack for minor questions. They’re really responsive and willing to do everything I request. Their team is honest about timelines and about what things are needed. I like that they don’t charge extra for requested changes.

What did you find most impressive about them?

They’re honest and have good integrity. Digiryte did exactly what we wanted them to do, and they did so in the best possible quality. Everything works fine. If I could describe them in one word, it’d be cooperative.

Are there any areas they could improve?

I had to meet their designer at the office 2–3 times and turn down a lot of the designs. However, that’s just an inherent problem with design in general. I don’t think there’s anything they could’ve done better, really.

Do you have any advice for future clients of theirs?

Make sure to communicate with them 24/7.

Please describe your company and your position there.

We provide services to the marketing departments of organisations that enable them to gain customer insights by consolidating data from multiple sources to give them a true view of each customer or prospect. I am the Managing Director.

For what projects/services did your company hire Digiryte?

Our challenge was to provide a unified view of customer data from many different sources on a mobile platform.

What were your goals for this project?

Our goal was to allow our clients to get a true customer view of all their activities, demographics and behaviors across multiple platforms on a mobile device. This could then provide their sales teams with a complete and up-to-date view of their customers and prospects whilst at exhibitions and on the road.

How did you select this vendor?

We contacted several of the leading mobile application development organisations and assessed them against a matrix of essential, desirable and preferable criterion. We then invited the 3 top companies to put forward and present a written proposal from which we selected Digiryte.

Describe the project in detail.

The project entailed extracting, verifying and importing customer, transactional, behavioural, commercial and demographic information and consolidating this into a single data repository. The information was then built into a mobile web application where sales and marketing staff could interrogate and analyse the data remotely.

What was the team composition?

We were assigned a single point of contact for all communication. The team at Digiryte were a good balance of IT and Data experts and our requirements were fully met .... and with a smile!!

Can you share any outcomes from the project that demonstrate progress or success?

The sales and marketing teams are now able to immediately gain access to accurate and up-to-date customer and prospect information whilst on the go. The insights gained from the analysis of the data has improved our marketing ROI by 25% by optimising marketing campaigns.

How effective was the workflow between your team and theirs?

Communication was outstanding throughout. We were regularly informed of progress. They suggested solutions to any issues that arose and they were all dealt with in a positive manner.

What did you find most impressive about this company?

Digiryte was outstanding in many ways. Their communication was top notch. They helped us scope the project properly. They advised on the technical and security aspects of the project as well as the most appropriate data structures and technical infrastructure. More importantly, they delivered the project on budget and on time.

Are there any areas for improvement?

None that I can really think of.

Please describe your company and your position there.

Cigarette company

For what projects/services did your company hire Digiryte?

Custom CRM software required by the company for the rapid growth phase it is experiencing.

What were your goals for this project?

To integrate the different processes of the company to enable synchronised just in time working, and allow inter-departmental visibility for multiple projects being worked on. Specifically, manufacturing, finance, procurement, sales, treasury and other departments. Visibility of data to be based as per members banded status, to allow critical top line data to be visible only to the visible to the leadership team.

How did you select this vendor?

Previous experience having built custom software for a company I used to work for, and excellent reviews online since.

Describe the project and the services they provided in detail.

Business Analyst spent weeks understanding the business. Requirements of each department and the short and long term targets analysed. Project planning with clear line of sight per responsible officer. Testing and adapting system multiple times to suit business requirements. On going service, adaptability and maintenance.

What was the team composition?

Business Analyst Business Advisor Developer Team Support Team

Can you share any information that demonstrates the impact that this project has had on your business?

We finally have a custom CRM that is unlike anything out of the box available on the market. It took months to finally choose the right partner, but with Digiryte, we hit the nail on the head. Now our business is fully equipped to deal with the rapid expansion plans we have confirmed ahead. All out departments know the status of any project in micro detail at any given point and we can manage what is visible to whom. Thank you Digiryte for the amazing work.

How was project management arranged and how effective was it?

Through dedicated project manager who spoke to us daily and visited us multiple times to resolve bottlenecks in the operations of the company to make it more streamlined to ensure the CRM is as used as well as it was built to be.

What did you find most impressive about this company?

The results speak for themselves. Excellent communication, time management to work around the schedules of the different departments with minimum hinderance to the day to day operations. Outstanding project planning and business analysis.

Are there any areas for improvement?

We only wish we could have had the CRM sooner. We used Slack, Monday.com, Sugar & Sage. It all got a bit too much and there was no clear line of signs and a lot of duplication. The CRM had a lot to accomplish, so it is understandable it took the time it did to create and perfect it, however we wish we had it sooner.

Introduce your business and what you do there.

I’m the sales manager for BA VPN.

What challenge were you trying to address with Digiryte?

We were about to release an Android and iOS app, and we hired Digiryte to assess the app.

What was the scope of their involvement?

Digiryte was supposed to analyze the app and tell us what we needed to improve. Then, they usually provide a quote for the best way to build up the processes. They were supposed to cover 24 different topics and give us a detailed plan to improve the codebase and the features.

How did you come to work with Digiryte?

We found them on Clutch. They had a lot of really positive reviews, but we were really disappointed with the results of our project.

How much have you invested with them?

We spent £1,200 (approximately $1,560 USD), but they’ve given us a 15% refund because of the quality of their work was so poor.

What is the status of this engagement?

We started working together in December 2019, and the project was supposed to be completed in two weeks, but they didn’t start until five weeks later and finished eight weeks after the agreed-upon timeline.

How did your relationship with the vendor evolve?

As they continued to delay our project, they gave us excuses after excuses as to why it wasn’t done properly and why it was taking so long.

We only got the results because we pestered them. The review they gave us was horrible. A child could have put together the spreadsheet they gave us.

They only reviewed about 15 points, and the final product they gave us only had about ten columns. Next to each one they just commented “good,” “almost fine,” or “fine.” But what does that even mean? It was completely useless information and not at all worth what we spent.

We complained a bit, and they gave us a little more information, but it still wasn’t something we’d consider paying for.

How was project management handled?

They have a virtual office in Manchester, near where we are, but they outsource all of their work. The service they provided was shockingly terrible. Their phone number goes to a receptionist for the whole building, not just their offices, and it’s a complete waste of time.

The CEO said they’d get back to us within 24 hours, but whenever they did, there were just more excuses. Nothing was delivered on time.

What advice do you have for clients with similar needs to yours?

Don’t use them all.