What evidence can you share that demonstrates the impact of the engagement?
It’s been good working with them because instead of us having to be really pedantic on changing little things, they come up with better ideas than what we have since we’re not technical. They make our job very easy in this sense. They’re experts and a key part in changing how the UX is going to look.
How did Digiryte perform from a project management standpoint?
Communication with the project manager is really good. He’s proactive about asking questions or coming up with his own ideas. Once we agree on what we’re going to do, he gets the work done and comes back to us for approval.
Digiryte executes on a very high level. We use Slack sometimes, but we generally set up calls via Skype or Zoom when we have things to discuss. We did one call a day for about two weeks straight at the start. Now, we have a call once a week and a few messages over Slack.
What did you find most impressive about them?
When signing the contract at the beginning, they were willing to give us a really good deal. I’m sure they solely did it intending to get future work with us, which shows really good business acumen. Their owners think further ahead than what’s normal for app development firms.
We also really appreciate how the project manager provides his own ideas. Some of the designs that came through were things we wouldn’t have thought of. Overall, they’re a key part of building the app.
Are there any areas they could improve?
Communication occasionally suffers due to connectivity issues, so some key points are accidentally missed because we’re never communicating in-person. Regardless of that, their project manager is great.
Do you have any advice for potential customers?
In the past, we’ve gotten to development, and we’re happy with the code, but then we want to change designs and add ideas to the project. By then, it’s obviously too late to implement our changes. If clients want to have a smooth process from start to finish, they need to make sure that they work out the entire scope beforehand.
Ensure that all wireframes are completed and approved. Each piece has to be right rather than going back to the vendor later and asking for more designs. It creates a massive mess and several delays.
Though they’ve just begun marketing the app, it already has several hundred Android users and several thousand iOS users. Always forward-thinking, Digiryte’s team suggested changes that would improve the platform as they worked. Daily communication helped them address concerns as they arose.