Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Canada, Latin America, Europe, and Asia.
We are ready to become your reliable tech partner bringing real business value through digital transformation, innovative technologies, and solid expertise of our dedicated technical teams.
Since our foundation in 2003, we have served a wide range of customers ranging from big corporations and leading young companies in Silicon Valley to large educational and well-known companies such as Ingenico, Logitech, BMC, Ancestry, Mueller Water Products, Global Citizen, Airship, Supervillain, The Rainmaker Group, Stanford University, and many others.
Because every client is unique, we have developed engagement models tailored for various businesses.
With Svitla’s Flexible Team Model, our developers and consultants become an integral part of your team for the duration of the entire project. Established teams with experienced Project Managers develop products from scratch according to your requirements, time, and budget in a build-to-order approach.
Consultants with deep experience and understanding of how a company operates can assist with everything from Board matters to shop floor issues.
And if your product needs an additional overview our consultants have broad experience and expertise in numerous business domains and the latest technical areas and will gladly apply their knowledge for your best result.
This allows Svitla to customize to your needs and management requirements by providing the flexibility to engage our personnel.
Our mission is to build a business that is not only profitable but also contributes to the well-being of our employees and their families, improves our communities, and makes a lasting difference in the world.
“We’re very happy with the associate we hired; they have the skills we require and a good work ethic.”
Feb 17, 2023
Principle UX Designer, Mueller Water Products
Bradley Scott
Manufacturing
Atlanta, Georgia
1,001-5,000 Employees
Phone Interview
Verified
Svitla Systems provides staff augmentation services to a water distribution company. They’ve prescreened and interviewed candidates, led the selection process, and provided UX designers.
The client is satisfied with the quality of the associates. Svitla Systems has a broad pool of professionals, and they stand out for their responsiveness and communication skills. They manage the project well through Jira, Microsoft Teams, and Outlook. Customers can expect a seamless experience.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the principle UX designer for Mueller Water Products, a company that specializes in water distribution. The company has been historically positioned in the infrastructure and mechanical space, creating gate valves, fire hydrants, pressure control and monitoring pumps, and repair clamps. In the last 5–7 years, we’ve jumped into the software space to provide the ability to monitor networks’ health, execute billing functions, and allow customers to collect meter readings.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Svitla Systems?
We needed UX designers.
SOLUTION
What was the scope of their involvement?
Svitla Systems has prescreened candidates for us and provided senior UX designers. Initially, we asked them to look for a replacement in the fall. They led the process and conducted the interviews. Svitla Systems identified the qualifications we were looking for and lined up many candidates. Since we’re an international company, we wanted someone near our time zone to minimize disruptions.
What is the team composition?
We’ve worked with three UX designers from Svitla Systems.
How did you come to work with Svitla Systems?
I don’t know how they became partners; we were simply trying to fill some staffing positions.
What is the status of this engagement?
We started working with them in March 2022, and our relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Svitla Systems has done an excellent job. We’re very happy with the associate we hired; they have the skills we require and a good work ethic. Overall, the selection process went well from a logistics and operations standpoint, and Svitla Systems provided a broad and impressive pool of candidates.
How did Svitla Systems perform from a project management standpoint?
They’re very communicative and easy to work with. Even though English is their second language, they communicate clearly. We use Jira, Microsoft Teams, and Outlook for project management.
What did you find most impressive about them?
They have a broad pool of professionals we can work with. Also, Svitla Systems responds quickly and has assisted us in our attempt to get some holiday gifts for our international partners. All in all, we only have good things to say about them.
Are there any areas they could improve?
We made it clear that we were looking for English speakers, and Svitla Systems brought us many candidates that were qualified for the job. However, we struggled to understand a couple of them. It wasn’t really troublesome, but we couldn’t understand them enough to work with them.
Do you have any advice for potential customers?
Communicate with them when you need something. If an associate isn’t working well, they’re always willing to discuss it and move on from that resource. Just leverage their service; they’re flexible and quick to act.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Mobile App Development for Digital Solutions Company
IT Staff Augmentation
$200,000 to $999,999
Sep. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Svitla Systems’ team has been making the process very easy for us.''
Feb 10, 2023
Executive, Digital Solutions Company
Anonymous
Software
Lincoln, Massachusetts
1,001-5,000 Employees
Phone Interview
Verified
A digital solutions company has hired Svitla Systems to provide mobile app development. Using Kotlin, they're creating a product for automobile drivers to allow them to pay for gas and track their driving shifts.
Svitla Systems' development resources are adaptable and quick at understanding the client's needs. Svitla Systems focuses on customer service and adapts to the client's processes for a good project management experience. Their top development quality is also key to the engagement's success.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m an executive at a digital solutions company. We create products to help companies to be more profitable.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with Svitla Systems?
We were trying to build a mobile app but didn’t want to invest a full-time team in it because the project was at an early stage. Consequently, we sought help in a staff augmentation modality to see how this product could work.
SOLUTION
What was the scope of their involvement?
Svitla Systems has been helping us with Android and iOS mobile app development using Kotlin as their main programming language. The product is an application for drivers; they can use the app as a credit card to pay for fuel and calculate how many hours they drove on their shifts. The platform also shows transactions and how much money they’ve spent — it’s like a small banking app. In addition, we’re working on integrating the product into some of our related existing apps and making them work together.
What was the team composition?
We work with about six members of their team, including two Android developers, two iOS specialists, and a crew for backend engineering support.
How did you come to work with Svitla Systems?
I chose them for this project because I had worked with them previously and had a very good experience.
How much have you invested in them?
So far, we’ve spent around $250,000 with them.
What is the status of this engagement?
We started working together in September 2022, and the engagement is still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Svitla Systems’ work quality is great, their engineers are very adaptable, and they’ve got a hold of everything very quickly. Moreover, they’ve understood our needs, which makes us feel confident about the work they deliver
How did Svitla Systems perform from a project management standpoint?
We do project management ourselves, and Svitla Systems’ developers have adapted to our processes, communication tools, and overall organization. In terms of budget, they stick to what we plan. Moreover, they have a great customer focus and the ability to integrate into our team.
What did you find most impressive about them?
Svitla Systems’ team has been making the process very easy for us because the development resources they’ve provided can work well with our team and have great quality.
Are there any areas they could improve?
They could streamline their billing processes. We get a bill for each engineer, and it might be better to receive a single invoice as a group.
Do you have any advice for potential customers?
Be very clear about your requirements. Having a very clear job description will help them find better candidates.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev & Cloud Migration for Marketing Firm
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Svitla Systems has access to a large number of developers with a wide range of skills."
Feb 8, 2023
VP of Corporate Support, CTM Media Group
Barbara Mazur
Advertising & marketing
Stamford, Connecticut
51-200 Employees
Online Review
Verified
Svitla Systems provides custom software development services for a marketing firm. Their task ranges from developing custom solutions and building databases to migrating systems to the cloud.
Thanks to Svitla Systems' help, they've managed to successfully transfer their system to the cloud without any issues. The team is very accessible — they're always available to help whenever there's an issue or request. Moreover, their broad expertise enables them to tackle different types of tasks.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a VP of Support for a marketing company. CTM is one of the largest distributors of visitor & tourism information in North America.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems, and what were your goals?
We've been working with Svitla Systems for over a decade on various projects. Anything from custom software development, different databases, migrating our systems into a cloud environment.
SOLUTION
How did you select this vendor and what were the deciding factors?
We initially hired Svitla to help maintain our website and custom solutions. Since then Svitla has become our go to vendor for our software needs.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Our cloud migration required numerous interconnected solutions to be moved into a cloud without interrupting our services.
How many people from the vendor's team worked with you, and what were their positions?
Over the years our Svitla team was changing. Anywhere between 1 to 5 developers - depending on projects and specific skills needs.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We were able to successfully migrate, recreate our data warehouse and reporting.
Describe their project management style, including communication tools and timeliness.
Communication with Svitla has always been easy and consistent. On daily basis we have calls with developers and can always reach out to our account rep.
What did you find most impressive or unique about this company?
Svitla Systems has access to a large number of developers with a wide range of skills. Over the years we developed number of software solutions and Svitla was always helpful finding the right people for our needs. Developers were helpful not just with code but redesigning projects to make it work better.
Are there any areas for improvement or something they could have done differently?
I can't think of anything. It's a great company that we've been working with for over a decade.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cloud Consulting Services for LED Sign Design Company
Cloud Consulting & SI
Confidential
May 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They were very easy to work with and open to taking inputs and suggestions as directed."
Feb 3, 2023
VP of R&D, Watchfire Signs
Pattabi Doraiswamy
Manufacturing
Danville, Illinois
201-500 Employees
Online Review
Verified
Svitla Systems has been hired by an outdoor LED sign design company to revamp their cloud infrastructure. They analyze the current state of the cloud. They also review the cloud's security and scalability.
Thanks to Svitla Systems' work, the client has successfully upgraded their cloud infrastructure and garnered new end customers. Their timely responsiveness, talented staff, and easygoing attitude have been hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Vice President of R&D at Watchfire Signs. Watchfire designs and engineers the best-looking, most durable outdoor LED signs, indoor displays, digital billboards, and video scoreboards, which help businesses and organizations communicate effectively, increase visibility and drive growth.
Headquartered in Danville, IL, Watchfire has manufactured electric signs for 90 years and LED displays since 1998 using meticulously sourced components from around the world. Watchfire has more than 65,000 LED displays in operation worldwide and has more digital billboard customers in the U.S. than any other brand. For information, please refer to the Company’s website at https://www.watchfiresigns.com.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems?
Our flagship Content Management Solution offering is a web application deployed in the cloud. Svitla was hired to help us with our ongoing efforts to revamp our cloud infrastructure for scalability and security.
SOLUTION
How did you select this vendor and what were the deciding factors?
Svital contacted us through LinkedIn, describing their expertise and service offering. The talent pool they had available for us to consider and their willingness to initially engage SMEs to kick off the project influenced our decision.
Describe the project in detail and walk through the stages of the project.
The project required an analysis of the current state of our cloud infrastructure and then reviewing our security and scalability needs. Once this was completed, we engaged a DevOps consultant from Svitla to work along side our engineers to revamp our infrastructure.
How many resources from the vendor's team worked with you, and what were their positions?
One Engineer - DevOps; One Cloud SME for initial consultation and review.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
With Svitla's help, we have upgraded our cloud infrastructure to support our growing customer base and improved our security posturing.
How effective was the workflow between your team and theirs?
Very effective - we stopped thinking we were working with a consultant.
What did you find most impressive or unique about this company?
Svitla's responsiveness and talent pool stand out. They were very easy to work with and open to taking inputs and suggestions as directed.
Are there any areas for improvement or something they could have done differently?
None.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
API for Software Development Company
Custom Software Development
$1,000,000 to $9,999,999
Jan. 2018 - Dec. 2023
4.5
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They come up to speed fast. They get things done."
Feb 2, 2023
CTO, Global Citizen
Mark Lehmann
Nonprofit
New York City, New York
51-200 Employees
Online Review
Verified
Svitla Systems provides staff augmentation services for a software development company. The team is responsible for the client's React, Django, Python, AWS hosting.
The team is self-organizing and is able to pivot as direction comes their way. The client appreciates that they can push, ask questions, get real answers, and take ownership of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the CTO and have worked with Svitla Systems over a number of years to build out our development and devops practice
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems, and what were your goals?
We hired Svitla Systems to augment the work we're doing over the years with multiple service providers around the world. Our goals have been to get closer to best practice across the SDLC industry, reduce single point of failure dependencies and move closer to a workable agile CI/CD chain model
SOLUTION
How did you select this vendor and what were the deciding factors?
We have worked with multiple vendors over many years. All have a mix of desirable attributes. For us, the Svitla team has been consistent, responsible and willing to accept accountability with diversified distributed vendor teams across the globe.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
All React, Django, Python and AWS hosting across the globe
How many people from the vendor's team worked with you, and what were their positions?
The team is elastic with need - lower and upper bounds of 10 to 20 persons. Lead backend, Lead devops and senior developers across, backend, devops, frontend mobile iOS and Android
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our projects are typically on-time and our uptime stays around five nines
Describe their project management style, including communication tools and timeliness.
Team security and happiness are my first goal. Projects typically finish on time and agile / scrum processes drive everything. The team is self-organizing and their mandate is to drive to best practice and although not living on the cutting edge, be close enough so that they can pivot as direction comes their way
What did you find most impressive or unique about this company?
Svitla Systems has typically placed first class engineers on the project. They come up to speed fast. They get things done. They are not averse to pushing back and taking ownership and control
Are there any areas for improvement or something they could have done differently?
Software is an ever changing dynamic and I appreciate that I can push, question and get real answers and a sense of ownership. No organization and no person is perfect. In a no-blame and dynamic environment that is the best any organization can want or expect.
RATINGS
4.5
"We are not perfect and they are not perfect. Nothing is perfect. But we work well together and get things done."
Quality
4.0
Service & Deliverables
"This is an agile environment and they learn as we learn. Quality will always fluctuate with demand and available time."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
ETL & Data Warehouse Web Design for Global Retail Brand
Custom Software Development
$200,000 to $999,999
Jan. 2020 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
4.5
"Their service and talent are the most impressive things about them."
Jun 2, 2021
VP of Software Development, UA Brands
Ivan Parra
Manufacturing
Fort Lauderdale, Florida
1,001-5,000 Employees
Online Review
Verified
Svitla Systems provides IT services for a global uniform manufacturing brand. The team has been tasked with providing support and growth for backlog tickets.
Svitla Systems' in-depth knowledge of Agile Scrum project management methods and use of Jira ticket management has made the engagement successful so far. Internal stakeholders praised the team for their excellent service, talent, and cost management.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
VP of Software Developmnent Responsible for the management of software development, systems design and deployment for this global uniform manufacturing with 29 boutique retail locations in 9 states, multiple e-commerce websites and catalogs. Centrally located distribution center serving our international customer base and global operations for supply chain sourcing, production, and business support.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems, and what were your goals?
BI / ETL services and Data Warehouse
SOLUTION
How did you select this vendor and what were the deciding factors?
Service, talent, and cost
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
To support our growth and backlog of tickets.
How many people from the vendor's team worked with you, and what were their positions?
ETL Developers and Data Warehouse artilect
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Excellent talent
Describe their project management style, including communication tools and timeliness.
Agile Scrum and Jira ticket management
What did you find most impressive or unique about this company?
Their service and talent are the most impressive things about them.
Are there any areas for improvement or something they could have done differently?
no
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Development Team Augmentation for Fintech Company
Custom Software Development
Confidential
Feb. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team is self-driven and motivated."
Aug 23, 2019
VP of Engineering, Novantas
Sankar Nair
Financial services
New York City, New York
201-500 Employees
Phone Interview
Verified
Svitla Systems sourced developers and engineers to assist with a variety of development tasks. The team has worked with Java and Angular projects. They’ve also helped with the database side.
Svitla Systems delivers skilled and efficient workers that specialize in various technologies. Their motivation complements their professional management style. Customers can expect a team that balances technical expertise with high-level performance.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the VP of engineering at Novantas, a fintech company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Svitla Systems?
We were having trouble finding people with the specific skillsets we were looking for. We decided to look for a company that would help with development, allowing us to scale up and down as needed.
SOLUTION
What was the scope of their involvement?
Svitla Systems provided developers who worked alongside us. They've worked on multiple of our key products. On the big data side, their team used Scala. While implementing projects in Java and Angular, their team was able to assist with the UI, creating APIs, building a modern tier, and even helping on the database side.
What is the team composition?
We were able to get a team of full-stack of engineers. There are 4–5 developers.
How did you come to work with Svitla Systems?
We evaluated multiple vendors. We liked that their team overlapped time zones and fave us a better overlap with our engineering team. Our team was impressed with Svitla Systems’ technical resources and capabilities.
What is the status of this engagement?
Our engagement with Svitla Systems began in February 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Working with Svitla Systems is easy. Their developers are smart and help us integrate efficiently.
How did Svitla Systems perform from a project management standpoint?
Since they worked directly with our engineering team, we work in an agile methodology to capture daily progress. They have access to our network, and we use GitLab. Communication has never been an issue. Their team is self-driven and motivated. We had one person that wasn’t performing well, and they were more than happy to manage that.
What did you find most impressive about them?
The most impressive thing to me is their technical knowledge.
Are there any areas they could improve?
We gave them feedback when we wanted their top few candidates to perform the streamlining. They were able to incorporate those changes quickly. There’s nothing we need to be changed.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Development Resources for Hospitality Software
Custom Software Development
$50,000 to $199,999
June 2014 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"I am impressed with the consistent level of skilled software developers."
Aug 23, 2019
VP of Engineering, Cendyn
Rob Landon
IT Services
Alpharetta, Georgia
201-500 Employees
Online Review
Verified
Svitla Systems supports the development team of a hospitality software company. Woven into internal scrum teams, the team has worked on the frontend and middle layer of the product—utilizing C# and ASP.NET.
Throughout the long-term engagement, Svitla's developers have showcased consistent skill and stability. Their team has been naturally integrated with the internal team and has required very little supervision. Their work has positively impacted the business's product offerings.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Rainmaker, a Cendyn company, specializes in Revenue Management software in the Hospitality industry. I am the VP of Engineering.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems?
We engaged Svitla in 2014 for a variety of projects as development resources to augment our onsite teams..
What were your goals for this project?
Rainmaker was looking to expand our development teams with cost-efficient, skilled talent.
SOLUTION
How did you select this vendor?
Our former CTO established the relationship.
Describe the project and the services they provided in detail.
The Svitla developers have been working mostly on front-end and middle-layer development of using C#, ASP.NET, and various web technologies.
What was the team composition?
The Svitla developers have been woven into our Agile Scrum teams, working side-by-side with our North America-based employees. The engagement has been long-term and successful.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
All of the developers have been skilled, good communicators, and very positive contributors to our products. They require minimal supervision, commensurate with their skill level.
How was project management arranged and how effective was it?
The Svitla developers typically worked similar hours to our US-based team members. We utilized Skype, Teams, Jira, and e-mail for communication. The team integration has been very solid.
What did you find most impressive about this company?
I am impressed with the consistent level of skilled software developers, as well as the stability of the engagement with each developer.
Are there any areas for improvement?
I have been very happy with our involvement with Svitla. If I were to make one suggestion, it would be to have better coordination of vacation between our management and theirs.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"As good as our US-based team members"
Schedule
5.0
On time / deadlines
"Everything has run smoothly"
Cost
4.5
Value / within estimates
"Rates seem a bit high, but the quality is high"
Willing to Refer
5.0
NPS
"Very positive experience
Online Quoting Tool Development for Investment Firm
Custom Software Development
$50,000 to $199,999
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have a team of smart people that want to do the right thing for their clients."
Aug 15, 2019
VP of IT, CleanFund
Wendy Sadeh
Financial services
Sausalito, California
11-50 Employees
Phone Interview
Verified
Svitla Systems developed an online quoting tool based on Ruby on Rails for a financial services firm. They worked in coordination with a third-party UX designer to implement user stories.
The quoting tool remains in use today, the result of Svitla Systems’ dedication to delivering a reliable product. The team is communicative and organized, creating a healthy working relationship. They are confident in their abilities and willing to suggest thoughtful ideas.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the vice president of IT at an organization that provides financing for commercial buildings to upgrade their infrastructure and clean energy, which means investing in solar, HVAC, and various energy-efficient projects.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Svitla Systems?
We wanted to provide an online quoting tool that would help our clients understand the financing rate to give them a little bit more information about our programs.
SOLUTION
What was the scope of their involvement?
I worked with them for about two years, starting with 1–2 developers and then adding more resources as our needs expanded. I acted as a project and product manager and worked with the developers on the Ruby on Rails stack to build an online quoting tool.
I was providing wireframes and writing the user stories, but we quickly realized that we needed higher-fidelity UX designs. I found a local UX person to help form the user stories, and the development team implemented them into the product.
What is the team composition?
At the peak of the project, I worked with four developers and one QA resource from Svitla Systems.
How did you come to work with Svitla Systems?
One of their local reps stopped by our building, and it happened to be great timing because I was looking to hire a team. We’re north of San Francisco, so it’s sometimes tough to attract talent to here. With that in mind, I was looking at various outsourced options, and I decided to go with what Svitla Systems proposed. I worked with one developer at first, which was a great experience, and we continued to add more people to the project.
How much have you invested with them?
I'd estimate that we spent between $150,000–$200,000.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They built us an online tool that is still used today. The tool notwithstanding, we do not see as much success from a sales perspective as we’d like, so I had to discontinue the team. But the software they’ve put in place is still being used.
How did Svitla Systems perform from a project management standpoint?
We used an agile methodology, which required daily stand-ups and weekly retrospectives using Zoom. I acted as the project manager. We’d hold our meetings at the end of their day and the beginning of my day. Communication throughout the day was on Slack.
What did you find most impressive about them?
Everybody I worked with from Svitla Systems was great. They have a team of smart people who want to do the right thing for their clients. We had an open dialogue to the point that they were comfortable challenging our ideas and presenting new ones.
Are there any areas they could improve?
No, it was a great experience. I was sad when I had to disband the team because we worked really well together.
Do you have any advice for potential customers?
I’d recommend that the client takes on the project management role. It’s hard to delegate that piece of it. Having a strong state-side project manager will go a long way.
RATINGS
5.0
"We formed a high-functioning team in a short amount of time."
Quality
5.0
Service & Deliverables
"They planned well, and they met our goals."
Schedule
5.0
On time / deadlines
"We regularly met our weekly and monthly goals despite working with an agile method."
Cost
5.0
Value / within estimates
"We probably paid half what we would have had to with a Bay Area programmer."
Willing to Refer
5.0
NPS
"I've already recommended them to a few colleagues looking for that development talent.
Application Maintenance & Support for Tax Management Company
Application Management & Support
$50,000 to $199,999
Aug. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have learned our systems quickly and have taken pride and ownership of them."
Aug 7, 2019
Director of Product Management, Tax Management Company
Anonymous
Business services
Charlotte, North Carolina
51-200 Employees
Online Review
Verified
Svitla Systems provided maintenance and support for existing applications for a tax management company. This included ongoing updates as well as minor enhancements.
The help provided by Svitla Systems has kept support costs under budget. The Svitla Systems team has a breadth of knowledge and expertise. Teamwork and communication are hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the director of product development for a tax management company. Our company assists state and local governments in the processing of ad valorem taxes. Part of our services includes custom software solutions.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Svitla Systems?
We hired Svitla systems as an extension of our team whose primary duty was the maintenance and support of existing applications.
What were your goals for this project?
The goals of the project were cost reduction on maintenance and support as well as freeing up internal resources for new initiatives.
SOLUTION
How did you select this vendor?
After reviewing several options, Svitla best met our needs both from a professional as well as a cultural fit.
Describe the project in detail.
The project is on-going production support for established systems. This includes regular maintenance, minor changes as well as any enhancements.
What was the team composition?
The team has varied in size according to our needs. They have been able to be very responsive to changes in demand and have provided excellent full-stack developers in all cases.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Svitla has been instrumental in keeping our support costs within budget and works independently enough that our resources have been successful with new initiatives.
How effective was the workflow between your team and theirs?
We use an agile method with daily stand-ups and a ticketing system with a development board. Teamwork and communication have been excellent.
What did you find most impressive about this company?
We have been very impressed with the skill sets of the resources Svitla provides. They have learned our systems quickly and have taken pride and ownership of them.
Are there any areas for improvement?
The entire experience has been seamless.
RATINGS
5.0
"Excellent customer service, communication and skills all around."
Quality
5.0
Service & Deliverables
"Always on par with expectations"
Schedule
5.0
On time / deadlines
"Have not missed a deadline and gone above and beyond to ensure success."