Radixweb Client Reviews

Portfolio

Key clients:

XEROX, Cnet, Ricoh, Shutterfly, New York Times, DITTO, Tesco, FastTrack, eCAT, RRCollection, Visiun, Compliance Group

Audit & Compliance Tools

Laboratory Data Analytics Tool

Bespoke Print Solution

Web-based Order Processing System

Supplier Management Portal

Recruitment Software Solution

Mobile-based Order Management Solution

Recruitment Software Migration

Health Insurance Software

Debt Collection Software

Insurance Management Software

Dynamic Webforms Solution

Online Auction Portal

Custom Ecommerce Development

MS CRM Customization

Human Resource Management Sofware

Reviews

4.7

19 reviews

Submit Review

Custom Software Development

Jul 19, 2017

the project

Flourishing Agile Engagement for Printing Tech Firm

"They stick to the plan, do everything as expected, and document it well."

Custom Software Development

$50,000 to $199,999

Mar. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Mar. 2016 - Ongoing

Project summary:

The outset of this engagement was captured in the original review. RadixWeb is now mainly responsible for Agile implementation and finding ways to streamline project management.

1-10 Employees

Copenhagen, Denmark

CTO

Verified

the reviewer

CTO

Printing

1-10 Employees

Copenhagen, Denmark

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They stick to the plan, do everything as expected, and document it well."

Jul 19, 2017

Feedback summary:

Things have only improved since the partnership began. RadixWeb communicates reliably and remains dedicated to project success despite complex scopes and challenging circumstances.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a business that provides bespoke software to clients. About 80% of our solutions are out of the box, and 20% are highly customized according to client needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

Our main reason for working with RadixWeb is to get a higher throughput so we can execute multiple projects at the same time. They have helped us achieve that goal pretty well.

SOLUTION

What was the scope of their involvement?

RadixWeb helps us by implementing more agile project management and involvement. They took over on some of the communication with the end clients, which has helped a lot. They have also implemented new technologies that make them more efficient. Our business hasn’t changed a lot since we first provided a review of RadixWeb, since we’re still doing the same things as before. The goals for this year, in terms of collaborating with RadixWeb, was to have smoother transitions during the selling of sales and in execution of projects. We did this by implementing some new routines in terms of project management and their involvement. We began this transition in September 2016, and completed it within a couple of months. We’re now executing the projects in a more agile fashion, and on our side, we’re spending less on time management. I don't know how they do things on their side, but for me, it has become way easier to manage the projects. Also, the solutions we’re selling are becoming more and more mature.

How much have you invested with RadixWeb?

In the last year, I think we spent between $150,000 and $200,000.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don't have any hard numbers, just more of a feeling. When my golf handicap goes down, that means that the productivity is going up. RadixWeb is still easy to manage, and they continue to perform well. I don't have any idea how they perform with other clients, but it’s easy for me and over the last year, it has become easier to execute projects. I don't have to spend as much time to stay on top of everything, because I’m confident they are on top of everything we’re doing. I don't think there have been any drastic changes since the last time I reviewed RadixWeb, except for the speed and the ease of mind that I feel about executing projects with them.

I’ve tried outsourcing to other companies, and I try to be a local employer, but that can't be recommended unless you're from India. I chose RadixWeb in part because they’re located in Ahmedabad, which is a more conservative part of India. I was kind of fed up with the hype that was going on in Delhi and Bangalore at that time. For me, it was important to get to know the guys I was outsourcing to, so for two weeks, I spent time chatting with the managers, owners, and some of the developers. Our relationship keeps growing, and they are professional and friendly. If things are not turning out like they’re supposed to, we can talk about it without anybody having to be afraid that somebody’s trying to take away control.

How did RadixWeb perform from a project management standpoint?

We are in touch with their various teams at least once a week. Each project uses between 5 to 10 people, with a 50/50 split of juniors and seniors, but we don’t see a big split between the two. They’re all quite capable of closing that gap between knowledge and youth, if that makes sense. It depends on the nature of the project, and initially we were communicating with seniors, because they tend to be the project managers at RadixWeb. But when it comes down to implementing phases, it’s a mix of juniors and seniors where the divide is based on project management skills and execution. Sometimes our clients have certain IT systems that we need to integrate to which requires somebody to be present locally. Usually this would mean me, and I would find myself giving instructions to juniors and seniors at Radix. I only know if they’re a junior or senior because I know them, otherwise I wouldn't notice a difference. The leads have been pretty stable.

Are there any areas RadixWeb could improve?

There’s not much RadixWeb can improve on, though there should always be something. Maybe if we double our size then we’ll have other challenges. I’m not sure if that will be with their end or with our organization. They are up to the mark, and we have been executing small and large projects with them that have been equally efficient. They don't bail on difficult projects, and always sticks to them while standing up for both us and the client.

5.0

Overall Score They approach projects with the right questions, and they’re not afraid to say “no” to a project if they feel they cannot meet your expectations. They are helpful, insightful, trustworthy, and adaptable.

5.0 Scheduling

ON TIME / DEADLINES

A lot of the time we’re actually exceeding our expectations, and we’re finishing before our deadlines, which gives us more time to fine-tune the solution and hand it over to the client in a good fashion.

5.0 Cost

Value / within estimates

It’s better than if I tried to source anything in Denmark, and I wouldn’t expect the Danish product to be better. I could hope to have something that was equally good. On the value I get for the money both my clients and I pay, it’s a 5.

5.0 Quality

Service & deliverables

If you come from the developer world, you know that sometimes one way to complete a task can be easier but more insecure than the next. I don't see RadixWeb taking shortcuts anywhere. They stick to plans, do everything as expected, and document it well.

5.0 NPS

Willing to refer

I am recommending them to others, actually.

E-commerce Development

Jun 09, 2017

the project

Custom Ecommerce Development for Local Printing Business

"They always treated us with respect and were patient when we struggled to grasp technical things."

E-commerce Development

$10,000 to $49,999

2013 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2013 - Ongoing

Project summary:

RadixWeb is building an e-commerce site that lets users upload custom designs, access templates, and make purchases. The project team has already developed complex features for the shopping cart experience.

11-50 Employees

Fort Smith, Arkansas

Linus Williams

Vice President, Stigler Printing

Verified

the reviewer

Vice President, Stigler Printing

Linus Williams

Publishing

11-50 Employees

Fort Smith, Arkansas

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They always treated us with respect and were patient when we struggled to grasp technical things."

Jun 09, 2017

Feedback summary:

RadixWeb offers constant, reliable service without nickel-and-diming for their time. Respectful and patient, they answer questions quickly and provide valuable guidance on the best technologies and design principles.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

Stigler Printing is a publishing, printing, graphic design, and mail services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

About three years ago, we were looking for an e-commerce platform that also had a design studio component for our printing business. We needed a platform where our customers could send us files electronically and we needed new customers to be able to find us, locate our products, access templates, and make transactions online. There were very few providers out there that we felt were able to do that on a scalable level. Radix had a good solution that was a good fit for us.

We have been very pleased with the partnership aspect of our relationship with them. There is no hesitation on their side if we ever have any questions or concerns. They are always continuing to innovate their technology. It is not uncommon that every couple of months there is some new feature, there is something they are pioneering or that they’re adopting to their current solution. As a vendor, that is important for us. Technology changes rapidly and we are able to ride that wave of new technology and introduce that on our site. I have not met anyone at Radix that wasn’t willing to do whatever it took to help us and they do take every question very seriously. They give you a real solid effort.

SOLUTION

What was the scope of their involvement?

This solution was built from scratch. This was a site to allow customers to order things to be printed.

Do you know what platform they used?

It’s a custom piece of software that they’ve created. What they have been willing to do, which I think is unusual, is to make an existing platform do what I want. Very rarely do they say, no, that can’t be done. Most of the time they will say let’s look at this and, nine times out of ten, I would say that they come back to me with the solution that I had in mind. I am talking about a modification to a particular module that didn’t previously exist.

They are willing to do customization to their own existing platform, and I think that is unusual too and is another reflection on how they approach their customers. In the past, working with different entities, they just say no we can’t do that. They box you in and you end up either settling for it or getting frustrated and feeling like it is time to end that partnership. That has not been the case with Radix. They always try to figure out and listen to what my needs were and gone to whatever lengths to create that customization that I needed.

Let me give you an example. I needed to have a module created that would allow me to email a proof of a design that a customer had uploaded or created to as many people as they wanted. They could send proofs, Separated by commas, in a shopping cart. There is no other printing site out there that allows you to send proofs from the shopping cart. But we needed it and, they did a great job of embracing that. That is really refreshing when you need something done. In the case of the email, we had a corporate account that needed it. And that was a deal breaker. If we couldn’t do it, they were probably going to choose another vendor. They were able to create that customization and we satisfied what was ending up being a long list of requirements in order to gain that account. They seemed to understand that if they couldn’t do it we would probably lose the account. That is another thing that you don’t see that often. No seems to really care about the bigger picture, which is the business of getting jobs out so that we can invoice and get paid.

What other functionalities did they put together for you?

From the standpoint of introducing video on our product pages, that was not a component. They made some adjustments to their platform that allowed us to have a video module on the product description page. They were able to modify the calculator so that it revealed itself. When you click on the calculator you will notice it reveals itself and shadows the back of the page. That was custom. The way the gallery images was something on their platform that they modified a little bit. There were probably 15 to 20 custom edits. Many of them were fairly minor, but they were different from their custom platform that they are trying to sell other companies like me. They were willing to make those changes no matter how small. From the standpoint of user experience, lots of the changes are tiny and they have to be made, because cumulatively they add up to a bad experience. They were willing to take care of tiny little edits that we felt like were important for our users.

How many resources have been assigned to your project?

There were at least four people working on our project. They have a great deal of structure when they tackle any project. We were dealing with a point person, who is the project manager, that would outline before the project begins. We recently went through a redesign and launched that in February. Before that project started, they clearly outlined the team. However, I was primarily dealing with one point person. On occasion, there was one more person, but they would reference other staff members that were working on it or that would be if a task was addressed or discussed. They would reference those other team members as being the ones that would be working on that.

Another thing they do a good job of is they give you very realistic timetables of when things are going to be done. I think that is really another important component for us in terms of the things that I feel like I need in a technology partner. I don’t care if it takes another two weeks as long as it takes two weeks. Don’t tell me it will be tomorrow and then it’s going to be two weeks. They are very fair and very realistic and honest in their approach. That is really refreshing.

How did you come to work with RadixWeb?

I found them through my online research. I looked at other firms as well. I felt like the sum of all the different ingredients included in Radix’s platform made sense for us. I was a little anxious about working with a company out of India. I had no experience in doing that. For anybody that hasn’t worked with anyone in India, it is a bit of a scared thought. If you are going to be successful in technology, you have to embrace every continent and find expertise where you can get it.

How much have you invested with RadixWeb?

Originally, the platform was around $10,000 or $12,000. Their service agreements are $1,000 - $1,200 a year. You get a lot for that. You can Skype a representative there anytime, and you’re going to be getting immediate responses from them. There is ongoing training that they are providing. They don’t tell us that we’ve exceeded our agreement with them and they are going to charge us more. They don’t nickel and dime. I worked with agencies in Manhattan and the West Coast who want to eat up your retainer and they don’t care if they give you anything. When you do ask them for something, they are going to quickly burn through that and they are going to say you need to pay more money. That is not the case with Radix. I Skype with them three times a week, spending up to 20 minutes with them. That is a significant commitment. It’s a good value from that standpoint.

What is the status of this engagement?

We started working with them in 2013. Our entrance into what we are doing now is very different from where we started. The learning curve with the admin panel requires a strong discipline. It took me a long time to really understand it, and I am the owner of the company! And there are lots of things that I am still learning as I go.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are in a rural area. It is a family owned business. We are old-school manufacturers trying to step out and become more of a modern printer and a modern publishing company. It’s the printing that drives most of our business. Those of us in printing that is going to be successful have to have platforms like the one we are getting from Radix. If they don’t, they are going to die off, and they are.

Our entire industry is collapsing. We are part of the industry that is aligning ourselves with native American tribes around the country who are growing and thriving. We are having some success and growing every year. Without Radix’s platform, there isn’t anything that I am aware of that is out there that is affordable to be able to continue to move forward in a modern way. We are fortunate to have them as a partner. If you have the courage to embrace their technology and embrace their culture and whatever comes with that, you have a chance. If you are in our industry and you don’t, you are going to die along with everybody else. We accept that challenge. Thank goodness we have Radix there with us, and they’re willing to grow with us and guide us and at a very affordable price when you think of what you can spend. In six months, you can burn through $100,000 on a custom website. In case of Radix, I’ve never felt like anything I’ve ever paid wasn’t really worth it. I don’t hesitate anytime I’ve ever gotten an invoice from them.

You just don’t get that in the States. Everybody’s so far behind in terms of technology and those that think they know what they are doing, don’t know what they are doing and charge ten times more than they should. I have become pretty bitter about having to wake up guys in LA to work on my stuff and ten minutes after our conversation, I get a $3,000 invoice and they haven’t done anything. That kind of thing is rampant. I was talking to a friend of mine that has got a team in Bulgaria and a team in the Philippines and he is doing some pretty interesting stuff. He told me he’s done with teams from the States. My brother-in-law is one of the lawyers at TI and I asked where they do their development. He was telling me countries; none of it’s done in the States. I didn’t know that in 2013 and if you’ve got the compacity to expand your mind and think outside this country, and if you can partner up with someone like Radix, and really take it seriously, you may have a chance.

How did RadixWeb perform from a project management standpoint?

They always treated us with respect and were patient when we struggled to grasp technical things. Their key top-level people have strong language skills, which helps. We could carry on a conversation with the main sales people, and you are not really struggling to communicate. They have some other staff members that really do everything they can to communicate as effectively as possible. They do write very well, so a lot of communication is through Skype. They do lean on their other team members if there is a language barrier. They are not as strong in that.

What did you find most impressive about RadixWeb?

The main thing I really appreciate about working with Radix is they have a great deal of respect. Working in technology, working with vendors, different parts of our country, or even overseas, it’s a big thing for us to make sure we have a partner that we are working with that we can always work on common ground. Our business is manufacturing. Technology is something that we are constantly trying to embrace and adopt and there is a learning curve always associated with things that are new and they have a great deal of patience and respect for us as we try to adapt. That is really important for us. We really have to have technology vendors that are able to be patient and work with us and Radix has done a great job of that.

We are still figuring it out, but it’s starting to get a little easier. Naimish [Patel, Senior Manager] was the first person I worked with. I want to help them any way I can. It does pay back because those guys don’t forget when you help them. That is also rare too. They really do appreciate everything you do. Something like this review means a lot to them. If this helps them and strengthens my relationship with them, it is time well spent.

Are there any areas RadixWeb could improve?

I am not aware of anything that they are not doing for us. Anything I ask for, they’ve given me their best effort in trying to help answer that question. You just get a really good feeling when you are working with them that they are trying to help you. I don’t have any billing issues with them. I’m have never had any issues with not being able to communicate with them. I have never had any issues with not getting a high level of respect. They have never not done what they said they were going to do. And they are innovative. People say that you have to tell people in India what to do. I don’t think that is the case in my experience with them. I think they are innovative and they do try to be creative in their approach to try to solve things. If you provide a little creativity and little guidance, they meet you in the middle and they accomplish what you need.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

May 09, 2017

the project

Subcontracted Dev Teams for Digital Agency

"They studied our specs carefully, pointed out any mistakes, and asked the right questions."

Development

$10,000 to $49,999

Dec. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Dec. 2016 - Ongoing

Project summary:

RadixWeb provides a variety of web-related services on a per-project basis. Previous tasks include a Bluetooth application, security upgrades on a training platform, and moving that platform to a new server.

51-200 Employees

Frankfurt, Germany

Technical Director

Verified

the reviewer

Technical Director

Marketing & Advertising

51-200 Employees

Frankfurt, Germany

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They studied our specs carefully, pointed out any mistakes, and asked the right questions."

May 09, 2017

Feedback summary:

RadixWeb engaged intellectually with the project, especially when it meant challenging assumptions. Updates are regular, deadlines are rarely missed, and budgets are always respected.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

We are a digital agency focusing on online business advertising. We handle everything web-related, from small websites to bigger ones, and web-based applications that serve as online databases for customers. I am the technical director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

Our latest project with them was for building an application that forwarded Bluetooth data to an online database.

SOLUTION

What was the scope of their involvement?

Our first project with RadixWeb started five or six years ago. We were making security updates on an online training platform for a consumer-goods customer. They took legacy code and fixed issues with it. The following project was for migrating that platform to a new server infrastructure.

Our requirements have differed from one project to another. RadixWeb gave us recommendations on how to set up the teams, in terms of developer types and how many project management resources we needed. We followed those recommendations.

Our Bluetooth app was built using three people at peak capacity. The other project was bigger, but I wasn’t involved with the team directly.

How did you come to work with RadixWeb?

They responded quickly when we had a need for developers for our Bluetooth app. We looked through our inboxes for emails from development companies and wrote to RadixWeb. They also had very smart questions during the initial conversation, confirming that they were actually thinking about the project. Thirdly, RadixWeb’s pricing was very competitive. We considered two other companies, one from Ukraine and another from Kosovo. We also looked at using our own development team, but we are not experienced with this type of application.

How much have you invested with RadixWeb?

The cost of our Android Bluetooth project was around $5,000. The other project had about the same cost.

What is the status of this engagement?

Our first contact was in December 2016. The start of our latest project was in January 2017.

We have two other projects on which we’ll collaborate with RadixWeb, after getting the go-ahead from our customers.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The application was made for a Bluetooth device manufacturer. They’re only using it internally for testing certain data needs related to the cloud-based server. We sent an APK file which allowed the client to install the app on their device, and it’s not publicly available. The customer is happy with the app, and they want to further improve it by adding more features.

How did RadixWeb perform from a project management standpoint?

The work was done within our agreed-upon time and budget. I couldn’t speak about what happened behind the curtains on RadixWeb’s side, but I’ve been happy with their performance. I chatted with their project manager via Google Hangouts daily or even more often, and was given updates whenever a new feature was completed. I could install the latest version and check it on my own device, which was good. RadixWeb has been very responsive whenever I sent them a message, and the overall communication was very good.

What did you find most impressive about RadixWeb?

I want to emphasize that RadixWeb has been very thorough with my requirements. They studied our specs carefully, pointed out any mistakes, and asked the right questions. This happens rarely since most outsourcing companies simply promise that they can deliver a project, without asking any questions.

Are there any areas RadixWeb could improve?

We have many different contact people for RadixWeb. For me, it can be complicated at times to distinguish between their business development manager, the account person, the project manager and so on. As soon as the project started, I was assigned a single contact person, which worked very well, but, before that, I had email exchanges with many different people.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

I was given some discounts, so I’m very happy with the cost.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

May 05, 2017

the project

Website Redevelopment for Writing Business

"They were very easy to work with and in tune with what I had in mind."

Web Development

Confidential

June 2016 - Dec. 2016

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

Confidential

June 2016 - Dec. 2016

Project summary:

RadixWeb redeveloped and designed a site, focusing on UX, professionalism, and flow of the several selling-point features. They improved security and collaborated directly with the founder.

1-10 Employees

Brandon, Florida

Kim Ruiz

Founder, Expressly Written, LLC

Verified

the reviewer

Founder, Expressly Written, LLC

Kim Ruiz

Business Services

1-10 Employees

Brandon, Florida

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"They were very easy to work with and in tune with what I had in mind."

May 05, 2017

Feedback summary:

RadixWeb is a polite and professional team. The team readily overcomes common offshore barriers through meticulous attention to detail and an uncompromising work ethic.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

We provide writing content and partner with someone who can also create websites and help us with other publishing materials. I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

I had a website that needed to be updated. I hired a local company initially, and I wasn’t in love with the results. I couldn't find somebody initially who had the same vision, and the features didn’t flow as well.

SOLUTION

What was the scope of their involvement?

They built a completely new website for me. The old one couldn’t be salvaged. It had some issues and had been hacked. I just wanted to go in a whole new direction. The new website added brand new things that made it ten times better than the one I had. Even though I thought I liked the other one, this one was night-and-day better.

The portfolio feature was really big to me. Previously, I only had a link that would take you to it. They were able to capture an image of certain things that I had done like websites and newsletters. We kept some of the basic ideas, but the functionality and the flow, the way it would jump and move, it improved the look of the website from a nice, intermediate website to a truly professional looking, finished product.

How did you come to work with RadixWeb?

I heard about RadixWeb from another person. They steered me in that direction and were able to help me with what I had in mind.

How much have you invested with RadixWeb?

I do want to be upfront and say this was the one area they asked me not to give any information. They would prefer that I not quote the price.

What is the status of this engagement?

We started working sometime around last summer. The website is concluded. That was in the last six months. As far as I know, I pay GoDaddy for hosting. They set it up so that updates and things run on it, so that I don't have to go in and manually do them as I did previously.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

My impression is I was just really blown away. Like I said, I liked the initial website I had, but it was a little bit older and had a hacking issue. It was like sour grapes or something—you're ready to go in a new direction. I am very proud of the look that I have now.

For the previous website I had, I had to go in and do manual updates on it. It required me to be a little more vigilant and hands-on in maintaining the website, which was a little bit of a drag because that wasn't entirely what I had in mind. It wasn't hard; it just was a little bit of a timeline. I have not had to spend any time worrying about or doing maintenance on the new one. It has made my life easier in that respect and given me some more free time as a result.

I will be honest with you: a lot of the work I do is word of mouth. I don't really rely on my website for getting business. But I did have one out-of-the-area client ask me for a resume or CV, and I said, "Please go look at my website. It has links to all my work. You can see a lot of what I've done and use that as a reference." That was the one time that I used it in that respect.

How did RadixWeb perform from a project management standpoint?

There was a lot of back and forth. I provided them with some initial ideas, and then they sent me some template ideas, which I would respond, "I really like this, or I want to change that." They were very easy to work with and in tune with what I had in mind. At the very beginning of the process, there was a Skype call about the overall project and the contract. Otherwise, we communicated by email.

What did you find most impressive about RadixWeb?

I'm not sure my other options are a great comparison. The old website was a little more static: very basic backgrounds, black bars on the side, limited pages. For the new website, I love the feature of setting the page names at the top. Then if you click on it, rather than it taking you away to another page, it scrolls you down the page, which was not a feature that I had before. I thought that was interesting. There's movement on the page where things scroll. Again, a newer feature on newer websites, and not something I had before. When you get to the actual section, once you've scrolled down, if you want to see more, there's an option to go and then click to that specific page. Those were all changes and things that I liked compared to the website that I previously had.

Are there any areas RadixWeb could improve?

I would say for the English-speaking audience or clients, there’s an accent and there are some phrases that sometimes take a little back and forth. Sometimes they'll have a phrase that they use and it doesn't immediately click as how you understand it in English. It doesn't make it difficult; it just requires a little more explanation. But I found them to be beyond polite and enjoyable to speak with via email, which you don't always get with American clients.

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

I think the one thing that I wasn’t aware of initially was the substantial fee associated with wiring money overseas to pay them. I've never done that; maybe other American businesses are used to doing it. It was a little bit of a time-consuming process at the bank to do it. It was a very small thing, but it's a helpful thing to know that it’s going to cost you $50 or $60 and you are going to have to go spend 20–30 minutes at the bank getting a wire transfer done to a foreign country. But beyond that, there were just little, different things that I hadn’t experienced with a previous website designer.

5.0

Overall Score They’re professional, creative, and responsive. It was delightful to work with them. It was fun to watch the process because that side of it was new and different for me. I'm the writing person, not the tech/development person, so I enjoyed it.

4.5 Scheduling

ON TIME / DEADLINES

You're working with a very big time difference, so you have to take that into account. They work six days a week and late to accommodate their American clients. It's a little different than talking to someone here in the States. Regardless, I was happy.

5.0 Cost

Value / within estimates

I only have feedback based on a little bit of research I did. While it was a little bit more than the website I was looking to have done, it was less than what my original website designer would charge me. For the cost and what I got, I’m 100% satisfied.

5.0 Quality

Service & deliverables

The website is phenomenal. I think it matches anything probably in even a higher price range. I don't 100% know, as I've only gotten feedback from my other tech partner on what these can run. But for what I paid and what I got, it's an excellent product.

5.0 NPS

Willing to refer

I would definitely recommend them. In fact, if I have a client who needs a website, I’m looking to partner with them to help that client.

E-commerce Development

Apr 18, 2017

the project

Dual Site Development for Pharma Equipment Distributor

"They kept us very well informed on project milestones and progress."

E-commerce Development

$10,000 to $49,999

Dec. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Dec. 2015 - Ongoing

Project summary:

RadixWeb developed dual platforms for the product line and solution testing business units.

1-10 Employees

Valencia, California

Founder, Pharma Alliance Group

Verified

the reviewer

Founder, Pharma Alliance Group

Healthcare & Medicine

1-10 Employees

Valencia, California

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They kept us very well informed on project milestones and progress."

Apr 18, 2017

Feedback summary:

Both e-commerce sites achieved strong rankings in Google Analytics, boosting organic web hits through enhanced SEO. RadixWeb’s deadline-focused workflow, transparent costs, and attractive designs continue to drive the engagement’s success.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

Pharma Alliance Group distributes pharmaceutical test equipment worldwide. We also have a division of accessories and supplies for the same type of industry—in this particular case, for the solution testing that we run it under, LabECX.com. I’m the owner and founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

RadixWeb did both our Pharma Alliance Group and LabECX.com websites in order for us to promote our line of products, primarily the e-commerce site for LabECX.

SOLUTION

What was the scope of their involvement?

The first website built was for corporate. Pharma Alliance Group’s website is for the division that only handles the pharmaceutical testing equipment. LabECX.com is the other website that serves the industry for OEM [original equipment manufacturer] consumable sites.

RadixWeb had several departments based on the work that was done. For example, for the first website, there was a team of graphic designers that created the banners and manipulated the visuals. There was another team that put the database in place for it to work properly on the website. I’d imagine they had several teams of engineers and expertise in order to accommodate the project needs.

The banners are the visuals on the front page of the website, which in most cases are really what attracts customers. The banners were very well made and specific to what I was looking for. As a matter of fact, we are contemplating going to a second phase for that particular website to enhance it even more. That’s something that I am going to be doing in the next month or so, and we are probably going to be doing a third project.

For the second project, I was only working with one or two people. One of the biggest highlights I was very happy with was the e-commerce capabilities and how the product shows on the website. It has a lot of different ways of bringing it to the eye of the customer. RadixWeb added more flexibility to how people pay. In our case, people can go with Visa and American Express, but we added PayPal, which has been very convenient for some customers, especially for international people who don't like to put credit cards all over the place.

As a matter of fact, I'm actually more excited about the second website than the first one primarily because of the functionality and the skins of the website itself. I like it way better. There are so many themes that you can choose; if you happen to choose the wrong one, for whatever reason, that's really no reflection on them. It's actually the person who chooses it, which in this case was myself. That's one of the reasons why we are trying to go into another phase: to enhance the first website with a better theme.

From time to time, I had more interaction; but, I primarily had one person who was in charge of the whole project. Everything was fed to that individual, and that person would put my questions or requests into the right place.

How did you come to work with RadixWeb?

I found them by searching online. They were the only company I contacted. I rolled my dice and happened to be one of those lucky customers that landed on a reputable company. At the beginning, I was skeptical because these types of companies won't touch your project until you send money. Once you send the money out, many companies disappear, and you never get the product. In my case, for example, they’re actually holding over $1,500 in my account that is ready for me to spend. But, I feel very comfortable with them.

How much have you invested with RadixWeb?

I've spent at least $15,000.

What is the status of this engagement?

We began working together late 2015. It is ongoing. Our stuff never ends. Once we get through one task, we'll probably come up with another. It's constant work. That's one of the reasons why they have extra funds in place; whenever something comes up, they can jump on it and not have to wait for any money.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

One of the things that are quite enhanced, which is really interesting, is our SEO. Google Analytics is one of the hardest things to accomplish as far as getting organic hits. The SEO portion of the software that we chose is very good. Compared to some other experiences we've had with SEO, this one happens to be very nice. I can punch in any of our product part numbers, and we come out with flying colors. The SEO and the enhancements that RadixWeb has done have worked extremely well for us because we get a little bit more traffic.

How did RadixWeb perform from a project management standpoint?

We always hit deadlines. The times where we've been delayed were because of me. They have a project summary system in place with weekly reports every Friday that gives the status of the project itself. They kept us very well informed of the project milestones and progress. They let us know the percentage of what has been done, what's in progress, what's been concluded, and what’s pending.

What did you find most impressive about RadixWeb?

It’s their honesty. When you're working with an overseas company, you just have no idea who they are. For $1,000, even if it's a small amount, you could never see it again. But, this was never the case with RadixWeb.

Are there any areas RadixWeb could improve?

I'm not a developer, so all I can do is share my thoughts and ideas of what I think would be good. They will say, "This is a good idea," so that they don't hurt the customer's feelings. I tell them, “I want you to give me font #2 here," but no one can read it. They should come back and say, "This font can’t be read. I think you should make it font #6." At times, they didn’t review the outcome product in the views of an expert who developed the software, which would have allowed them to give us better feedback. That's one of the things that happened with the Pharma Alliance Group website.

A lot of it is really no reflection on them. I should have come back and said, "This is blank, or this has a line that is not supposed to be there." In other words, they let the customer take a look at it and tell them what's wrong. In that aspect, they should spend more time reviewing the website themselves before they give it to the customer for them to take a look at it. I wish they would try to identify what's wrong beforehand, and then go to the client and say, "Here are the things we identified. What do you think?"

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

Be a little bit more in contact with them. Stay on top of their weekly reports and ask more questions. In my scenario, we run a very small operation. As the owner, I'm the one who handles everything. This is not a reflection on them; it’s more of a reflection on myself. I can see the difference in performance, looks, and navigation capabilities from one website to the other. I was actually more on top of the second website because I neglected to ask them to look at it as well. All of the faults that are on the first website happened because I didn't get a chance to get to them, compared to the second website.

5.0

Overall Score As you can see, I'm a very satisfied customer.

5.0 Scheduling

ON TIME / DEADLINES

Everything was right on time.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I already have recommended them.

Development

Apr 07, 2017

the project

Multiple Dev Projects for Technology Firm

"Their response time is excellent as well as the availability to resolve issues on the spot."

Development

$50,000 to $199,999

2015 - Ongoing

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

2015 - Ongoing

Project summary:

RadixWeb helped build several apps using supplied specs. Notable features developed include a point of sale tool, asset-tracking, a custom dashboard, and a savings calculator.

11-50 Employees

Cape Town, South Africa

Technical Manager

Verified

the reviewer

Technical Manager

Information Technology

11-50 Employees

Cape Town, South Africa

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"Their response time is excellent as well as the availability to resolve issues on the spot."

Apr 07, 2017

Feedback summary:

Stakeholder and end-user feedback remains overwhelmingly positive, especially concerning the UI/UX. RadixWeb took the time to understand the business goals behind each app before development began, which isn't always the case with offshoring.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

I’m the technology and development manager at an IT company. I’m responsible for the implementations, stability, and development of ongoing enhancements or additional features of our applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

What we’ve done is we built customer apps or software with RadixWeb’s help on software development and support. Based on requirements that I needed or on specific client needs, I’ll get a scope from RadixWeb based on a brief that I provide and they would try to give me a solution based on the need at hand. That’s the relationship in a nutshell.

SOLUTION

What was the scope of their involvement?

We’ve worked on multiple projects, ranging from online web apps to mobile app development. The first app was along the lines of point of sale tracking. We built a technology to track the entire chain of assets in trade in terms of design distribution production and execution. We built an app to track the entire process using a mobile and web app, so we provide access into that.

The second app was a financial system where clients have the ability to calculate savings and a benefit tracker. They’re responsible for high-end calculations that sit at the backend of this app, where you can plug in figures on live items. It would automatically calculate savings so that clients could essentially see what benefit our company offers based on the savings or results that we offer.

The last app was a supplier platform. Our suppliers can log into the system and view the overall order activity based on the stuff that we’ve placed for them. RadixWeb has managed all the apps that support our suppliers, as well as our clients, and in addition gave us access from an admin point to view exactly what’s going on both ends.

How did you come to work with RadixWeb?

I did have quite a few other companies that have approached us. But Milan [Shrimali, Business Development Executive] from RadixWeb gave me a call two years ago mentioning what they currently do, and we were indeed looking for a solution. To be honest, we gave RadixWeb a try with a smaller project to see if they’re capable of handling software development. It was a project that was due between some ridiculous timelines. That app needed to hit the market in three months, and we had no sight of what their current client base or their reputation in the industry. We gave them a chance with that one app, and they actually delivered within the three-month timeline as we required. Based on their ability to deliver on the project, giving us a holistic overview with the project timelines and meeting our expectations, we started building a long-term relationship with them.

How much have you invested with RadixWeb?

We have spent about 3,000,000 rupees [~$47,000] with them over these past two years.

What is the status of this engagement?

We have had a working relationship with them for the past two years [since 2015].

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We get a lot of feedback directly from the clients we support. There is not much feedback from two of the apps because we developed the apps and passed it to our operations team. But in terms of the one app that I’m actively dealing with at the moment, the feedback coming from our clients is that it’s a pretty slick app, looks good, and delivers what it’s meant to. We haven’t launched it in a live workspace yet with those clients, but we are checking all the right boxes in terms of RadixWeb managing the app development on our side. It’s been quite a successful relationship—we’ve actually taken to market three of the apps that they developed and they have been successful apps.

How did RadixWeb perform from a project management standpoint?

I think it was actually quite good. There weren't any misunderstandings in terms of the briefing sent to them, so they handled that quite well. There have been some follow-ups if they needed more clarity, which is quite fair. With any software development firm, understanding the client’s needs over a call is not an easy task, but they seemed to make that process quite efficient and smooth in meeting our needs.

So in terms of the team involved, we would deal with a business analyst and a developer. We communicated over Skype, so we used conference calls quite a bit with RadixWeb. They would then delegate what we discussed to their team. We’ve only ever had one channel of communication with a project manager. I’m assuming that they manage their resources quite effectively on their side. Everything is remote. It’s not face-to-face, as I haven’t met the team at RadixWeb yet.

What did you find most impressive about RadixWeb?

RadixWeb is the first and only company we outsourced development to, so it would be quite difficult to compare them with someone else based on the same line of projects. What I could say is my working relationship with them compared to local suppliers is that they’re quite responsive. Their response time is excellent as well as the availability to resolve issues on the spot. There’s no waiting period. I manage a quite large team that heads up these projects and I look at it from a very high-level perspective. But if I were to request at any given time for them to give me a detailed overview of the activities on a specific project that has taken place—a collective view of all the issues that an app is currently undergoing or has undergone, or the overall status of what my team is doing versus what’s RadixWeb doing on their end and putting both pieces together—I find they’re relatively quick to pass on that information. In addition, there’s the finance overview. If I were to request a full update from the time I initiated a project until today, including the SLA feedback, I found that they were exceptionally good on passing that information without having to wait for feedback or encounter delays in terms of misunderstandings. They’re quite transparent on that regard.

Are there any areas RadixWeb could improve?

It’s difficult to try and highlight areas of improvement. To be honest with you, I can’t think of anything at this stage because we basically checked the boxes at both ends in terms of deliverables, etc.

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

One of the crucial pieces of software development and technology is project management. If there was anything I didn’t pick up from RadixWeb, it was the ability to almost scope out a project to meet client expectations. If a client were to expect a brief on a particular project, they’ll expect for the timeline and deliverables to be almost immediate. What I found with RadixWeb is they would give you a realistic timeline but in addition account for all the scenarios or projects that might go wrong. I think that was one of the key benefits on their side—they would press in areas or ask questions that most clients wouldn’t have thought of. That has been absolutely crucial in terms of us going to them with a concept and scoping up what our requirements are. They ask the right questions to get us to think through different scenarios help us think of things that we have might not have. By asking those questions, they helped us add functionalities or address pressing issues early on in the project so that we could actually meet or streamline our development timelines.

5.0

Overall Score The relationship has been absolutely brilliant and exceptional. I cannot see any faults working with RadixWeb.

4.0 Scheduling

ON TIME / DEADLINES

They have met all of the timelines for the deliverables.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

At this stage, I couldn’t pass on their information to friends or colleagues because I have restraints in place as well with the company that I work with. But if given the opportunity, I definitely would pass on their information.

Custom Software Development

Apr 06, 2017

the project

Developed Windows 10 App for Tech Firm

"I felt confident in their skills, and the price was also good."

Custom Software Development

Confidential

Jan. - Dec. 2016

4.0

Quality:

5.0

Schedule:

5.0

Cost:

3.0

Willing to refer:

4.0

Confidential

Jan. - Dec. 2016

Project summary:

Radixweb produced a Windows 10 app that generates automatic renditions of nuclear fuel rods, incorporating over 50 detailed feature requests to create a powerful solution.

501-1000 Employees

Madrid, Spain

Pablo Pineiro

Main Engineer, Tecnatom

Verified

the reviewer

Main Engineer, Tecnatom

Pablo Pineiro

Information Technology

501-1000 Employees

Madrid, Spain

Verified

4.0

Quality:

5.0

Schedule:

5.0

Cost:

3.0

Willing to refer:

4.0

the review

"I felt confident in their skills, and the price was also good."

Apr 06, 2017

Feedback summary:

The functional product now supports an internal workflow, attracting great technical and practical feedback. Radixweb’s developers designed the final app from scratch, meeting all requirements and specifications to 100% satisfaction.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

We are a technical development company working on data acquisition and training projects in the nuclear world. I am a manager within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

We typically work with outsourced providers and are constantly looking for highly skilled ones. We needed to deliver an application that generated automatic drawings of nuclear fuel rods.

SOLUTION

What was the scope of their involvement?

RadixWeb developed our Windows 10 application. I don't know exactly how many people were assigned, but I can assume that RadixWeb had two technical and two management resources working on our application.

We made a very detailed specification document with about 50 different features. That was what we delivered to them and had them work on.

How did you come to work with RadixWeb?

From the beginning, I received very good feedback from RadixWeb's team about my technical questions and requirements. I felt confident in their skills, and the price was also good.

What is the status of this engagement?

We started working with RadixWeb in January 2016. The project was completed in December of that year, but we plan to continue working with RadixWeb. We are waiting for an order from our end customers.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We didn’t have a solution in place for this purpose. It was delivered from scratch, based on our requirements. The final application functioned properly. We are using it internally and are not deploying it to end users. RadixWeb has fulfilled our specifications 100%.

How did RadixWeb perform from a project management standpoint?

The collaboration was easy to manage. We communicated mainly through email and Skype and had interactions once per week.

What did you find most impressive about RadixWeb?

It would be difficult for me to say since RadixWeb is the only Indian company I've used. Their competitors are located in Spain.

Are there any areas RadixWeb could improve?

We didn't identify anything surprising about RadixWeb.

4.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

3.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

4.0 NPS

Willing to refer

Web Development

Nov 21, 2016

the project

Custom Feature Dev for Electrical Manufacturer

"The documentation [they] put together for our project was very clear."

Web Development

$10,000 to $49,999

Jun. 2016 - Ongoing

4.0

Quality:

4.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

4.0

$10,000 to $49,999

Jun. 2016 - Ongoing

Project summary:

RadixWeb modernized an existing but rapidly aging site. This involved redesigning the user interface and the implementation of new end-user/administrative features. The engagement remains ongoing.

11-50 Employees

Bern, Switzerland

Patrick Ambord

Software Engineer, Studer Innotec SA

Verified

the reviewer

Software Engineer, Studer Innotec SA

Patrick Ambord

Electronic Manufacturing

11-50 Employees

Bern, Switzerland

Verified

4.0

Quality:

4.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

4.0

the review

"The documentation [they] put together for our project was very clear."

Nov 21, 2016

Feedback summary:

Strengths include exceptional documentation practices and a clear commitment to customer satisfaction. Minor miscommunications occurred during the early stages of the project, but they did not impact the overall quality of the delivered solution.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Introduce your business and what you do there.

We are a manufacturer of electronic inverters. I am the product communications manager. I was responsible for the proposals and project management related activities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Radixweb?

Our new product range will integrate more web features, which is where Radixweb was involved. We want to offer remote control functionalities for clients' installations, as well as to implement data logs, notifications, and alarms for our products.

SOLUTION

What was the scope of their involvement?

We had an original version in place, but it had been built using an older version of ASP.NET. Radixweb was brought in to refresh our website. They created a new interface as a first step. We are now working on the backend. Radixweb is building a custom solution using Bootstrap, CSS3, and ASP.NET Web API [application programming interface].

Radixweb assigned one developer, a QA engineer, a project manager and a business analyst to our project. Other resources contributed to the work as the circumstances emerged.

How did you come to work with Radixweb?

We found Radixweb on the web, after issuing a request for proposal. The first reason for winning the project was Radixweb's price. They're much more cost-effective, compared to Swiss developers, but Radixweb is also a Microsoft Gold Certified Partner. They're very responsive and flexible, and the documentation provided by Radixweb was well-formed. It was very pleasant working with them.

How much have you invested with Radixweb?

The cost of Radixweb's services has been around $25,000 for our first phase. We estimate to pay $40,000 overall.

What is the status of this engagement?

We started working with Radixweb in June 2016. The project has suffered some changes and delays, but Radixweb was flexible in this regard. This was our first project with Radixweb, but we plan to go further in the next phase.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our specifications were imprecise in certain areas, so Radixweb needed to interpret them. As a result, some features didn't turn out as we wanted. The overall results are good, though.

How did Radixweb perform from a project management standpoint?

In the first phase, the scheduling was okay. We discovered that some specifications weren't very clear and needed to make a few unexpected changes in the next phase. Aside from this drawback, the communication with Radixweb was clear.

What did you find most impressive about Radixweb?

The documentation put together by Radixweb for our project was very clear.

Are there any areas Radixweb could improve?

Clients need to make sure that they're very clear about what they want when requesting something from Radixweb. Otherwise, they can do the job.

4.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

Radixweb is very responsive.

4.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

4.0 NPS

Willing to refer

Web Development

Mar 08, 2016

the project

Health Insurance Policy Sales & Management System

"It is not unknown for them to work late in order to help in an emergency."

Web Development

Confidential

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Project summary:

Radixweb developed a client-based system that allows users to purchase complementary healthcare plans and supports agent access. The team provides ongoing backup service and database development.

201-500 Employees

France

Project Coordinator, Insurance Agency

Verified

the reviewer

Project Coordinator, Insurance Agency

Healthcare & Medicine

201-500 Employees

France

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"It is not unknown for them to work late in order to help in an emergency."

Mar 08, 2016

Feedback summary:

The online system greatly increased the client base, improved visibility, and provides a valuable service to clients and agents. Radixweb delivers conscientious, dedicated project management and is responsive to deadlines and emergency requests. The team is preparing for a major database update.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Exclusive Healthcare is an SA [limited liability company] in France. The administrative center is in St. Raphael [in France] with accredited agents in France and the United Kingdom. Exclusive Healthcare is an insurance agency based in St. Raphael that specializes in healthcare policies for English-speaking people who have either moved to France, are planning to move to France, or who vacation in France. I have worked for the company since 2005. I am involved in the administration of the policies and have taken on the role of project coordinator with Radixweb.

OPPORTUNITY / CHALLENGE

When the relationship between Exclusive Healthcare and Radixweb began, the aim was to be more visible and to reach out to our target market by providing up-to-date information on health issues relative to expatriates living in or moving to France. Importantly, EHC wanted to create an online facility to allow the purchase of complementary healthcare plans with immediate coverage. At the time, this was revolutionary in France. In addition, EHC wanted their agents to be able to issue policies and to access their client's information.

Radixweb was involved from the start, providing the means to achieve greater visibility and the online purchase of complementary healthcare policies in France. They created a client-based system accessible to our agents.

SOLUTION

Radixweb were engaged to provide the solution because they were highly recommended by an important player in the insurance world. We were a small company at the time, just setting out, and so cost was an important factor. This has been an ongoing project with Radixweb, which provides constant backup service and help to develop our database according to our changing needs. We are currently developing a new website that will be launched soon.

RESULTS & FEEDBACK

The client base increased greatly during the first few years and this was due, in part, to the fact that we were more visible and able to give a good service to our clients and agents. With Radixweb, we are about to embark on a major update of the database, which shows that we are happy with them as our outsourced development team.

Through the years, we have modified and adapted our work strategy in accordance with our changing needs and staff. In hindsight, if embarking on a new project, we would spend more time determining our needs and certainly pay more attention to potential needs.

Throughout our working relationship with Radixweb, we have been allocated several project managers, all of whom have been extremely conscientious and provided us with a good service. It is not unknown for them to work late in order to help in an emergency or to meet a deadline. Quality assurance is dealt with both at our end and at Radixweb's end. The COO of Radixweb, Dharmesh Acharya, has been involved with the project from the beginning and has played an active role in the development of our database. We do not have anyone within our own company with IT [information technology] database development experience, and so we do rely on Radixweb to provide that for us.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Mar 01, 2016

the project

Dedicated Dev Team for Printing Technology Firm

"I need someone who will challenge my ideas, and Radixweb has been such a company."

Custom Software Development

$200,000 to $999,999

2007 - Ongoing

4.0

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

$200,000 to $999,999

2007 - Ongoing

Project summary:

Radixweb has collaborated on ten custom development projects that vary in duration, from a few weeks to two or more years, with more ongoing. They contribute both project management and programming services.

1-10 Employees

Copenhagen, Denmark

Chief Technology Officer, IT Services Provider

Verified

the reviewer

Chief Technology Officer, IT Services Provider

Printing

1-10 Employees

Copenhagen, Denmark

Verified

4.0

Quality:

4.5

Schedule:

4.5

Cost:

4.0

Willing to refer:

5.0

the review

"I need someone who will challenge my ideas, and Radixweb has been such a company."

Mar 01, 2016

Feedback summary:

Radixweb is exceptionally flexible and accommodating. The team is able to quickly scale within a few days and meet deadlines even if the project scope changes. They implement a standard, multi-functional framework for each project that allows them to rapidly and efficiently build 80% of a prototype.

the review

Background
Challenge
Solution
Results
Ratings

BACKGROUND

Please describe your organization.

We are a small IT services provider in Denmark with a background in advertising. We provide custom web development, marketing software, and implementation of back-office systems.

What is your position?

I am the chief technical officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

We have used their team's assistance in developing our software.

SOLUTION

Please describe the scope of their involvement.

We've worked on around ten different projects with them so far, spanning from a couple of weeks to two or more years in duration. They participate in both project management and the actual programming.

We work primarily with .NET and our work is mostly custom-built from the ground up. We build desktop web applications and focus less on mobile development.

Their team has ranged from 3 developers to 20, at peak capacity and including their testing and quality assurance people.

How did you come to work with Radixweb?

We have multiple divisions within our company. One of those is a print broker which handles outsourcing our print work to other partners within Europe. We were looking for web printing software and came across a Radixweb solution called Web to Print.

I happened to be in Mumbai and was told about their company. Their headquarters were relatively close and, coincidentally, one of their sales reps was also in Mumbai. We set up a meeting and talked about their print shop solution. I returned to my office in Bengal, and we didn't talk about any other development opportunities. During this time, in 2007, Oracle, Google, and Microsoft were entering Bengal, which led to a shortage of skilled developers. Everyone was migrating to those gigantic IT companies. I concluded that it would no longer be feasible for us continue our operations there, but I also came to find that Radixweb was a very sound developer themselves. We started our first project in 2007 for our PHP-based print shop solution and gradually grew together.

Normally, when meeting with a new vendor, you'll be shown a bunch of PowerPoint presentations which are unlikely to leave out any buzzwords from the industry. Radixweb was quite different. They were down-to-earth and had all the standard certifications that come with their field, but what stood out was their project management ability. They were significantly ahead of other Indian companies. It felt natural to choose them.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been around $250,000.

What is the status of this engagement?

Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Most of the software we develop will end up being used by 10-20 people at most. Our aim isn't to create the next Facebook, so we have no significant metrics.

How did Radixweb perform from a project management standpoint?

As an example for their ability performance-wise: we've worked on a project that was 80% complete when the client decided to move in a completely new direction while, at the same time, keeping the same deadline. Radixweb was able to scale up perfectly within a couple of days. The project was completed almost on time, with around 50% of the work being altered. It was a testament to their project management skills and to the architecture that was laid out at the beginning of the project. Scaling up on bad architecture is not achievable.

Normally, our projects don't go out of hand. This was an out-of-the-ordinary example. Radixweb does everything possible to keep deadlines once we agree on them. They keep track of all communication, and their project managers are good not only in giving a status of what they're doing exactly but are also great in communicating what they want from you as a client. There are companies that don't practice this communication, and it can be a huge surprise to learn that everything got delayed because you didn't answer certain questions.

Radixweb is focused on bringing deliverables and they acknowledge that finished work equates to the client receiving what they asked for. They ask the right questions at the right time and keep the client aligned. This has helped me when trying to get my clients up to speed on the current progress. Radixweb typically alerts me within one week of any event, and lets me know that we have to receive certain details from the client, which gives me the time to obtain them.

We use Redmine for project tracking, which is the main tool used by Radixweb internally. Coming from the advertising industry, it can be overwhelming to see such an extent of information flowing around. I use Jira with my clients and also use Jira Sprint Board when communicating with project managers. I've learned that it's always best not to interfere with whatever is happening behind their doors. Whatever tools help them organize should be allowed.

What distinguishes Radixweb from other providers?

Most of the other providers I've used have asked "How high?" when I said "Jump!”, which is not the ideal response. I need someone who will challenge my ideas, and Radixweb has been such a company.

Radixweb is one of the only companies I've worked with that has their own framework. They have 5-6 developers who do nothing else except for implementing a solid framework of tasks that are common to every IT project, like authentication, sending emails, and so on. When sending emails, a lot of processes come into play if the message cannot be sent out, which includes ways in which to handle SMTP servers that are not responding, or which are quarantining the email, and so on. Having all of this functionality built into one framework makes it tremendously fast to reach 80% of a prototype, when moving down the line. The system has been tested extensively, and the first build deliverables that we see from Radixweb are very good. Nothing is perfect in the IT world, but they are the closest we see to perfect.

We're also working with a different team. Any task that we give to them should ideally be described in minute details, down to the code level. They can deliver fine work, but don't have any backlogs of functions, whereas Radixweb has a very good framework that they keep developing. When we first used it, it was not as mature as it is right now. They've constantly worked on improving it within the last four years.

Is there anything Radixweb could have improved or done differently?

When executing projects that span thousands of hours, there will always be hiccups, and there will always be someone who falls out of line on the team. In Europe, we have a tendency of seeing Indians as simply Indians, ignoring the diversity that exists within their society. For example, we encountered a developer who said yes to everything we asked of him. In his culture, though, "yes" didn't always mean "yes". It took a while to realize that he was doing more harm to the project than moving it forward. It was eventually assessed internally, and he was replaced with someone else.

4.0

Overall Score They don't always show up on Skype when we call, and there's always room for improvement.

4.5 Scheduling

ON TIME / DEADLINES

In India, 9:0 can be any given time between 9: and 0:, which makes scheduling meetings problematic. They do reach their deadlines in the end, though.

4.0 Cost

Value / within estimates

I've always had the feeling that, the more I become involved with a company, the less I see of the full extent of a bill. Also, the other team we work with delivers work at half the price of Radixweb, but executing the projects costs us more time.

4.5 Quality

Service & deliverables

Working with a team that is close-by is much easier than working with an offshore. Radixweb isn't to blame for this, but the distance is a barrier.

5.0 NPS

Willing to refer

I would recommend them any time and I have done so to friends and colleagues, without getting paid.

Contact

IT Outsourcing & Custom Software Development

headquarters

Focus

Service lines

Client focus

Industry focus

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Application platform

CRM functions

CRM solutions

Portfolio

Audit & Compliance Tools

Laboratory Data Analytics Tool

Bespoke Print Solution

Web-based Order Processing System

Supplier Management Portal

Recruitment Software Solution

Mobile-based Order Management Solution

Recruitment Software Migration

Health Insurance Software

Debt Collection Software

Insurance Management Software

Dynamic Webforms Solution

Online Auction Portal

Custom Ecommerce Development

MS CRM Customization

Human Resource Management Sofware

Reviews

Reviews

the project

the reviewer

the review

Jul 19, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jun 09, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

May 09, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

May 05, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Apr 18, 2017

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer