Radixweb

Introduce your business and what you do there.

I’m the director of growth for a company that provides software solutions to real estate agents and brokers.

What challenge were you trying to address with Radixweb?

As a software company, we need to continually evolve. We needed a team to help us update, maintain, and create features for our solutions.

What was the scope of their involvement?

Radixweb essentially helps us maintain and update our platform. Their team handles the updates to our solutions. They provide basic maintenance as well as work on bigger projects such as developing new features and products for us to roll out. Before we roll out a software product, their team tests it too. They also work on platforms' UXs, which is how software looks and users engage with it.

What is the team composition?

We have a primary project manager but also engage their UX and QA teams.

How did you come to work with Radixweb?

We actually found them on Clutch by reading different companies' reviews. We talked to multiple companies but were impressed by Radixweb’s presentation.

How much have you invested with them?

We’ve spent around $30,000–$35,000 on their services so far.

What is the status of this engagement?

We started working with Radixweb in May 2019, and we’re still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb has a deep bench. We have a primary point of contact and if we need a different set of expertise, they accommodate our request for additional resources. We have a great working system with them, and they’re able to meet our needs. I constantly receive cold emails from agencies asking if they could help us with our software development. We haven’t had a need to look elsewhere.

How did Radixweb perform from a project management standpoint?

We’re pleased with them. Our account manager is also diligent, staying in touch with us about our needs and what their team could do for us.

What did you find most impressive about them?

We’ve thrown complicated projects at them, and Radixweb hasn’t disappointed us. They’re always able to figure out a solution to any of our challenges whether it requires developing new platforms or maintaining existing ones.

Are there any areas they could improve?

They’re halfway around the world, which presents challenges because we’re in different time zones. However, we’re getting good services for a great price.

Do you have any advice for potential customers?

When you’re working with a vendor, it’s important to provide them with clear instructions. Radixweb can accommodate whatever you need. Vendors want to make their clients happy, so they also have a tendency to appease clients. We found an effective way to ensure vendors actually understand our requirements by asking them to repeat back to us what we asked them to do.

Introduce your business and what you do there.

I’m VP of technologies for a commercial printing firm. We're a family-owned business with more than 100-120 employees.

What challenge were you trying to address with Radixweb?

We needed a developer and a partner to help us develop a B2B platform for our clients.

What was the scope of their involvement?

Radixweb developed a custom application for our clients as well as for internal use. Their team works with multiple technologies but mainly we developed in .NET and Angular technologies. They’re also helped with integrations to our backend applications.

What is the team composition?

We initially worked with Radixweb’s founders and employees of different levels. Over the course of our engagement, we’ve worked with more than 30 people from their team. Although the team changes depending on the project, we always work with a project manager.

How did you come to work with Radixweb?

Radixweb reached out to us. I liked that they had team members with different specializations because it made it easier for me to find the right resources.

How much have you invested with them?

I’ve spent roughly $100,000–$110,000 on their services annually.

What is the status of this engagement?

We began working together around December 2014, and it’s an ongoing partnership to date.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb draws from their multi-talented resources to help us accomplish our goals. Their team overcomes any roadblocks, so they do a fantastic job delivering results. Before they push any code into live production, they conduct multiple tests. As a result, we haven’t experienced any major problems. Their team fixes any minor problems within a reasonable amount of time with minimal interruptions. When we need them, they always come through for us. It speaks to the success of the engagement that we’ve worked with them for such a long time.

How did Radixweb perform from a project management standpoint?

They’re outstanding. We not only communicate via Skype and Zoom but their project manager also gave me her personal phone number. Their team uses Jira. They’re available and responsive. Despite the 12-hour time difference, their team accommodates my schedule. Radixweb meets every deadline, and if we encounter issues, they’re resolved by end of the day.

What did you find most impressive about them?

Radixweb does whatever is necessary to complete a task. For example, they’ll stretch resources to meet a deadline. Their team produces quality work in a timely manner and within the allocated budget. They set out a timeline and finish the project within the timeframe.

Are there any areas they could improve?

No, they've met our needs and satisfied our customers.

Do you have any advice for potential customers?

They’re extremely talented. Don’t let the language barrier become a hurdle.

Introduce your business and what you do there.

I’m the digital and e-commerce director for a luxury jewelry brand.

What challenge were you trying to address with Radixweb?

We have a bespoke backend system that controls our global inventory system and various other business systems. We were working with another agency, but the project became stale. I was looking for a new partner to add more life and create better development processes.

What was the scope of their involvement?

Radixweb has taken over our existing system, and they're maintaining it as is. Additionally, a separate team on their side is building the entire system from scratch using .NET. They’re helping us rebuild the entire backend system with a new look and new technology.

What is the team composition?

I work with 10–15 teammates, and I have one main point of contact. 

How did you come to work with Radixweb?

I did a lot of research. I had a list of different companies and traveled throughout India to visit them. I also talked to their clients. Radixweb seemed to fit the bill in terms of what I was looking for.

What is the status of this engagement?

I began working with them in January 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb has helped in the sense of maintaining our current system. Any issues that we were having previously, Radixweb has managed to find a solution, which is great.

What I like about them is that they understand the situation and come up with solutions; they don’t just wait for me to come up with solutions. They’re more proactive than my previous vendor.

How did Radixweb perform from a project management standpoint?

As with any project, there have been ups and downs. There’ve been more ups than downs, which is great. Radixweb handles project management very well. They understand my frustrations and they deliver according to what I want. 

We use a tracking system for all of our tasks. If there are issues, bugs, tasks, or QA needs, we log them in the system and we can see who is working on them and for how long. Even though we have a time difference, the team still works late into the night. 

What did you find most impressive about them?

They’re maintaining the platform to the best of their capabilities despite the infrastructure that was set up previously. Radixweb is making the best of what they have. 

Are there any areas they could improve?

No, not that I can think of. The team is very transparent, so I have no issues. They’re also very helpful and they bend over backward to do the work.

Do you have any advice for potential customers?

Make sure you know what you want and be upfront with your expectations. That way they can help you the best way. If you work closely with them, you’ll get the most out of the engagement. 

Introduce your business and what you do there.

I own a couple of companies that are both in marketing. The first one I worked with Radixweb for was a marketing consultancy. Empresa Strategies, the company I have now, is more strategic. We cover company and market analysis and strategy. We have 10–20 employees and turn over $2 million–$10 million.

What challenge were you trying to address with Radixweb?

We initially hired them to do web development and anything to do with promoting a business for our marketing consultancy. 

What was the scope of their involvement?

The initial project we worked with Radixweb on was building a real estate site that would offer a complete solution to people selling properties. Users could enter their details into forms, such as their address and characteristics of the property. That information would feed into templates for creating house signs.

This was in 2010, when video streaming wasn’t as functional, and we couldn’t easily upload high-resolution photos. Radixweb developed a full e-commerce website for creating signs from start to finish. Those could be A4 brochures, signs that would go on the fronts of cars, and large for-sale signs for putting in the front of a house. They built a whole solution. The website had a CMS where users could change content and create new templates.

I’ve used Radixweb for other projects since then. They handle projects from initiation to testing and improvements. They developed a health and safety site, onto which they implemented a Microsoft platform to allow users to edit documents on the site. Most recently, they developed my own website.

What is the team composition?

I’ve had four different project managers from them across five projects. Over time, I’ve dealt with 9–10 people from their company. They communicate brilliantly. We normally work through Skype, email, and phone.

How did you come to work with Radixweb?

I met a couple of their members at a trade show in Sydney, including their CEO and sales lead.

How much have you invested with them?

The first project cost around $25,000. A US company I was considering would’ve charged $80,000–$100,000 for the solution. The overall cost so far is around $45,000.

What is the status of this engagement?

My first project with them started in August 2010 and ran for around three months, and then they offered ongoing support. The second project was in 2011 for the health and safety site. They developed my own website in September or October 2019. It was done in about three weeks.

What evidence can you share that demonstrates the impact of the engagement?

Radixweb has met my expectations. They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else. They’ve delivered my projects within reasonable timeframes. 

How did Radixweb perform from a project management standpoint?

They’re very good with project management. The project manager on my first project was brilliant. They figured out all the solutions needed to bring my project into reality.

Their project lead communicates with me and goes back to the project team to do the development. I only deal with one person at a time, and they have other people to assist them behind the scenes. I prefer not to have too many stakeholders involved, but I’ve had conference calls with 2–3 other team members about technical issues and things I wasn’t sure of.

What did you find most impressive about them?

Their innovation in terms of design, look and feel, and backend implementation sets them apart. They’ve gone past my expectations with product presentation. They’ve tended to come back with better functionalities than what I’d asked for.

Are there any areas they could improve?

Not really. They do a good job.

Do you have any advice for future clients of theirs?

Clients should have a reasonable idea of what they need. Every project is going to be different. My projects have been more open-ended in terms of timelines, but I think they could complete a project within a set timeline.

If you go into a project without reasonably clear objectives, it can be a bit harder to reach a solution. Radixweb communicates brilliantly, and they have a good grasp of what they do. They’re good engineers when it comes to technology, but my advice for anyone looking to engage them is to make a reasonable brief. That will help them flesh out something beyond expectations.

Introduce your business and what you do there.

I’m the head of marketing at Assarain Group, a trading and investment organization.

What challenge were you trying to address with Radixweb?

We needed a partner to develop our website.

What was the scope of their involvement?

They developed our web portals and did some social media marketing. Soon, they'll be doing some SEO work for one of our sites.

Radixweb also developed an application for customers to order services. On the app, users can choose the cleaning services they need, such as marble cleaning, chandelier cleaning, etc. It’s built for iOS and Android.

For each website they developed, we have an annual maintenance contract with them.

What is the team composition?

I interface directly with the business development manager.

How did you come to work with Radixweb?

They sent an email to our managing director, looking for customers and partners in our region. I had a meeting with them and saw their quality websites. We also spoke with other possible partners, but many of them were too expensive. I recommended Radixweb because of the price and quality of their work.

How much have you invested with them?

We spent approximately $100,000.

What is the status of this engagement?

We started working together in 2016, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In our conversations with customers, they often tell us they found us through our website. I don’t have any numerical metrics, though.

How did Radixweb perform from a project management standpoint?

They were faster than us. We would say we wanted something done in a month and they’d finish in a week. Their delivery time was shocking. We keep each other updated via phone, WhatsApp, and Zoom.

What did you find most impressive about them?

Besides the quality and price, their communication is amazing.

Are there any areas they could improve?

No, they do whatever we tell them. They contribute ideas, but they’ll follow through on your ideas and goals.

Do you have any advice for potential customers?

If you don’t have internet, you can always use a mobile phone to speak to them. You can connect with them through any communication tool.

Introduce your business and what you do there.

I am the vice president of a data marketing company. We sell consumer and residential information data.

What challenge were you trying to address with Radixweb?

We work with vast databases of hundreds of millions of records and have several websites to sell them. Each of those sites is coded a little differently—they have their own backends and are essentially their own entities. Our goal with Radixweb was to combine all of those sites to have a single endpoint, a single API, that we could use to access all of our databases from a common platform.

What was the scope of their involvement?

To facilitate this kind of endeavor, Radixweb had to start by developing a generic API that could access all of our different databases—each one with different fields, different requirements, and different types of data in it. Radixweb provided backend development services using .NET Core and .NET Standard. That same new API needed to be extensible so that we could add additional databases to it in the future without having to rebuild the API.

The new database also had to handle the sizable datasets we work with, meaning it needed to be capable of building and executing database queries against our hundreds of millions of records. And the product needed to operate quickly without any timeouts on a web interface.

What is the team composition?

I’m unsure of the entire team size for the project, but I worked personally with 3–4 people.

How did you come to work with Radixweb?

We have a small development team in-house, but we couldn’t handle a project of this size by ourselves. We found Radixweb and several other firms through a Google search, and we met with their teams. In addition to having experience working with the mailing industry, which is essentially what we’re in, Radixweb was familiar working with some of our customers and working with with the different APIs that serve this kind of data. Ultimately, they had the best background to take on this kind of project.

How much have you invested with them?

We spent about $35,000.

What is the status of this engagement?

Our engagement began in November 2018 and remains ongoing. They’ve completed their initial development, and we are currently in a user acceptance testing phase.

What evidence can you share that demonstrates the impact of the engagement?

Judging by our first tests, the database works as quickly and as well as we expected it to. Radixweb has accomplished exactly what we asked of them, and we fully anticipate that the product will work very well.

How did Radixweb perform from a project management standpoint?

They are clear and accurate in their timelines. Radixweb has been responsive and precise with specifications and implementing our requirements. They’ve kept us updated on schedules and sent status updates and code as needed. They’ve been very consistent in their performance during the entire project.

What did you find most impressive about them?

They had a clear understanding of our needs and the ability to reduce them down into specific requirements. Despite sometimes working with limited information or ambiguous information based on our existing documentation or our existing APIs and websites, their capacity to understand and build something like this without having done it before was very impressive.

Are there any areas they could improve?

No, they’ve been an excellent partner during this entire project.

Do you have any advice for potential customers?

It’s best to have a well-defined scope before engaging with them.

Introduce your business and what you do there.

I am the principal at Exatech Technologies. We offer internet marketing, IT development, web design, and web development services.

What challenge were you trying to address with Radixweb?

I’ve engaged Radixweb over the years to serve as a design and development partner on various software projects for my customers.  

What was the scope of their involvement?

I’ve relied on Radixweb for several web design and web development projects using WordPress, HTML, and DotNetNuke (DNN). Typically, I provide hand drawings or computer printouts of wireframes to give Radixweb an idea of the structure I’m looking for.

For the website designs, my clients will usually make their preferences known, or we will examine what competitors in that space choose to do for their websites. To facilitate the design processes, I provide basic diagrams to spark inspiration. Radixweb has also completed some logo design work for my clients.

What is the team composition?

I’ve had one project manager the entire time we’ve worked together. I haven’t met with the developers or designers, choosing instead to maintain a single point of contact. The design team consists of about 10 people, but I’m unsure of how many developers have worked on these projects.

How did you come to work with Radixweb?

I was confident in Radixweb’s work after interacting with them while I was at a different company. Once I moved on to my own business, I hoped they could replicate their past successes with my new clients.

How much have you invested in them?

We have spent over $25,000.

What is the status of this engagement?

We began working together in 2012, and it is an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement?

It has been helpful to work with Radixweb on an as-needed basis. I don’t have a full-time developer on my staff, so by using their services, I’m able to reduce costs. But whenever I have a project for them, I conveniently pay them for that work only.

How did Radixweb perform from a project management standpoint?

Our project manager is always available to us. We communicate well through email and Skype, which allows us to share screens. If necessary, I can also call them.

What did you find most impressive about them?

We’ve maintained a healthy relationship over the years. I’ve heard stories of people with unsatisfactory experiences working with offshore firms, but I’ve experienced nothing of the sort. Working with Radixweb has been a completely positive and collaborative experience.

Are there any areas they could improve?

No, nothing immediately comes to mind as needing improvement.

Do you have any advice for potential customers?

Try to put as much detail as possible on paper and give some relevant examples of competitors to give their team a clearer picture of the project.

Please describe your company and your position there.

A background screening company Which utilizes a heavy IT backbone. Additionally we own our own platform which has enabled us to close the gap and surpass our competitors I am COO/CTO

For what projects/services did your company hire Radixweb?

Platform creation and integration for Background Screening Application, Web Application for Background Screening, drug screening, and occupational health. Customized integrations to vendor and client platforms.

During the pandemic this partnership assisted us to excel and help large healthcare systems (our clients) be more efficient. They are a amazing firm and very innovative with creating new solutions

What were your goals for this project?

The company always have ongoing projects. We plan to have Radix servicing and advising our projects as long as we both are in business.

How did you select Radixweb?

Careful research and colleagues recommendations

Describe the project in detail.

Confidential

What was the team composition?

At times we can have up to 6 or more contractors Depending on the scope of our project. The skill set will vary from web design to software engineers. We currently keep one Sr developer and sometimes add another again depending on the scope of our project.

Can you share any outcomes from the project that demonstrate progress or success?

We are happy to say the outcomes of our projects have always pretty much Exceeded our expectations. Our platform project took over 11 months which is what we expected.

Moreover we are 100% satisfied with the outcome and so are our clients. The company is comfortable with placing Radix's team members in front of its clients speaks volumes. This was not the case with our previous times we had worked with.

How effective was the workflow between your team and theirs?

We both You both have experience which was a positive for both of us. Both able to set our expectations for project goals which were realistic.

Additionally we realized this is a relationship and we both have to learn how to work with each other to receive the most high outcome. Workflows effective because our communication is great.

Additionally they have excellent documentation with our projects. This makes it easy to reference and immediately detect any issues which may arise.

What did you find most impressive about this company?

Preparation for projects and knowledge. Not only are the developers well prepared but also the project managers are very dynamic and impressive.

Are there any areas for improvement?

At this time our partnership has worked out all of the kinks. In the beginning we addressed were improvement could be made and Radix made the adjustments for the company

Please describe your company and your position there.

I'm the managing partner of Notable Evoluion. We are a solution marketing and sales enablement consulting firm that helps B2B tech companies grow revenue, deliver customer-centric value propositions, and strengthen their go-to-market strategies.

For what projects/services did your company hire Radixweb?

Through our primary market research, we found a huge gap in how organizations enable their sales teams. Many sales enablement tools focus on engagement (sending emails, social selling), but we've heard sales teams need help with core messaging. This brought us to design a Digital Sales Playbook, and our journey with Radix began. They are and continue to be our agile development team, paired up with our product management experts.

What were your goals for this project?

We required a Sales Playbook to work on any device, anywhere. Giving users access to on-demand content and Sales and Marketing collateral at their fingertips.

How did you select this vendor?

We met with three development firms during our selection period. Radix was able to demonstrate they could develop the product we needed to design. Their customer support model is very responsive and continuous to be in sync with our Agile development sprints.

Describe the project and the services they provided in detail.

Custom Development, Project Management, Technology Consulting. Outlook integration allowed Sales Users to open pre-built email templates (from marketing) directly from the Playbook into Outlook, making it easy to send out prospecting messages. We're currently looking at adding Analytics to our Sales Playbook platform.

What was the team composition?

Account Manager for requirements gathering, Scrum Project Manager for agile development sprints, Technology consultant to advise on the best application approach, Developers to build the solution. 

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients are very happy with the UI/UX. They continue to say how unique our solution is in the market. We have a defined product roadmap that will continue to add value back to our customers.

How was project management arranged and how effective was it?

Daily check-ins using Skype and Zoom. Any major releases, the development team and our team spoke over a Zoom meeting to understand the Users requirements and UX.

What did you find most impressive about this company?

Agile development skills, Technology skillset, A clear understanding of User requirements & UX design. 

Are there any areas for improvement?

They have been a flawless team to work with. At this current time, nothing to improve on, just keep doing everything you do today. It's awesome!

Please describe your company and your position there.

I am the COO of RemedyConnect, a digital services and marketing company in the United States. We provide healthcare-specific websites, marketing, after-hours answering services, and SEO solutions.

For what projects/services did your company hire Radixweb?

We were looking for resources with the development capability to augment our mobile app-based projects and extend our support services. Our main project was to rebuild an app called “Your Practice” with updated platforms. We also needed development support for our CMS.

What were your goals for this project?

We wanted to redevelop and simplify an existing mobile app so that it was faster and user-friendly. We also wanted to provide secure messaging within the application for providers.

How did you select this vendor?

Through smaller trial projects, we built a good understanding of their capabilities and approaches.

Describe the project in detail.

Radixweb reengineered our legacy app “Your Practice” using the latest iOS and Android frameworks. They simplified the UI with easy navigation and improved the performance of the apps drastically to provide a superior user experience.

The app allows parents and guardians to reach their doctors after hours to get certain medication-related answers. It has a secure encrypted messaging communication mechanism with a defined workflow for collaboration between physicians, patients, and our after-hours services app RemedyOnCall. 

What was the team composition?

We had a dedicated project manager for the CMS and mobile app projects. We also had multiple front- and backend developers.

Can you share any outcomes from the project that demonstrate progress or success?

All projects were delivered on time and on budget. Their approach, communications, and technical knowledge were all of a high standard. 

How effective was the workflow between your team and theirs? 

The project managers we were assigned were very accessible and easy to communicate with. They provided us with weekly status reports that were detailed and clear. 

What did you find most impressive about this company? 

The project management communications, reporting, and team management were all very positive. Their knowledge of Microsoft-based CMS and mobile apps was very high and provided great insight. 

Are there any areas for improvement? 

As with most projects, well-defined functional and non-functional requirements will always minimize iterations and scope variance. That said, Radixweb always reacted well to the uncertainties of the projects.