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    Ahmedabad, India
    7187151551

IT Outsourcing & Custom Software Development

4.7
18 reviews 

Shaping emerging technologies to embed intelligence in software solutions since last 16+ years, Radixweb holds an ability to apply leading technologies, great domain acumen and process to build software products that help stay ahead in today's highly competitive and hyper-fast environment. 

 

With global footprints marked, Radixweb helped to create a benchmark success to 2500+ Clientele from SMBs to Fortune 500 Companies. The exceptional tech-tactical minds are helping clients strengthening innovation and lower risks through intelligent software product which is Build With Confidence.
 

Specialties: 

  • Custom Software Development
  • Software Product Development
  • Web & Desktop Application Development
  • Cloud Consulting & Computing
  • Application Modernization
  • Enterprise Mobility
  • Embedded Software Development
READ MORE...
 
$10,000+
 
< $25 / hr
 
250 - 999
 Founded
2000
Show all +
Ahmedabad, India
headquaters
  • Radixweb
    401 Anand Mangal II
    Ahmedabad, GJ 380052
    India
    7187151551

Portfolio

Key clients: 

XEROX, Cnet, Ricoh, Shutterfly, New York  Times, DITTO, Tesco, FastTrack, eCAT, RRCollection, Visiun, Compliance Group

Audit & Compliance Tools

The Irish client - ECAT is a leading training and consultation provider to fortune 500 companies, simplifying Audit & Compliance processes of the commercial and corporate premises. The requirement was to develop a fully automated software that facilitates audit conductors to conduct on-field audits using mobile apps.

Radix developed a next generation SaaS/Cloud based software having multi-tenant architecture. The software product developed for both web and mobile platform with intuitive UI and customized features and functionalities. The application has a unique development that is two-way data synchronization between web and mobile in offline mode.

The delivered solution played a vital role in molding an advanced vision of the ECAT' Audit and Compliance process. Client was highly satisfied with an easy understanding of their requirements, timely release and high-end scalable solution by our software development Radixweb’s experts.

Laboratory Data Analytics Tool

Visiun Inc. is a leading provider of performance analytics to the laboratory industry. They approached Radixweb to develop a comprehensive suite of tools to improve laboratory performance & efficiency. Prior requirements were to develop customized dashboard and migration of existing Excel plugin based reports generation process to HTML5.

Radixweb has delivered highly customized dashboards that gives the whole overview of all the tests of Lab as per user desired settings and migrated existing reports generated by Excel Plugin to HTML5 reports with charts. Dynamic dashboard allowing client as well as users to modify settings as per their changing requirements to automate the process. The tool contains a background service that permits client to create a summary and send emails of his desired reports.

Due to satisfactory and reliable work experience with Radix, client planned to extend this project for further development of other modules and integrations.

Bespoke Print Solution

Personalized Paper Manufacturing Group (PrintPPS) is a well-known manufacturer of customized stationery products, based in North America and serves in USA and Canada. The client wanted to develop a solution to allow their end customers to design stationery products online and also facilitate to upload offline created designs.

PrintPPS partnered with Radixweb to implement their requirements into an easy-to-use customized print solution. Radix team worked relentlessly to create tailored product page layout with step-wise assistance to place order with minimum efforts. Personalized online calculator and real-time shipping price calculation for customers to view price combinations were created.

DAVE GAULDEN, CEO, Print PPS commented, "For over 4 years, I have worked closely with Radixweb team of professionals. They have a unique way of taking my conceptual ideas and turn them into software functionality."

The client witnessed a significant surge in orders and...

Web-based Order Processing System

Based in USA, 55Printing is a highly acclaimed brand providing fast, reliable and high-quality customized design and print products. They were in search of a solution to meet the challenges of traditional proofing system and reduce human efforts.

The client partnered with Radix to create a fully customizable design solution to automate order processing and streamline workflow minimizing mistakes made by their users. Our team evaluated the requirements meticulously and delivered multiple personalization solutions for end-users to create and add their personalized touch to their artwork. With complete web-based proofing and auto-generate print ready file features, the preparation time reduced by 70%.

Due to Multiple Personalization Options, Complete Web-Based Proofing, Auto-Generate Press-Ready File the client has achieved greater cut on operation cost and achieved agility in workflow.

“Radixweb is providing the best responsive support for their solutions, and...

Supplier Management Portal

Supplier management is a mammoth task; if the right methodology and tools are not in place. To imbibe smooth supplier management, South Africa based print service provider was looking to build advanced automated portal to add more value to their vendors and customers.

Some of the specific needs articulated by the client was to get rid of manual administration to increase organizational growth, smooth lining internal business operations and less disruption to existing users of the system.

Radixweb delivered a fully customized responsive web application to enable the suppliers and buyers with real-time visibility, greater flexibility and higher efficiency with improvised functionality like:  Supplier profiling, finance and configuration module, and reports.

With this solution, the client yields an improved business ROI, web-based 24*7 availability, and drives competitive advantage in the market.

Recruitment Software Solution

An Australian client- FastTrack was having a Windows based recruitment software.They were keenly willing to migrate their legacy recruitment product at latest technology platform. Apart from migration, they were searching for a reliable IT vendor that can offer robust development with the latest user interface and incorporate new functionalities. 

There was a smooth migration from windows to web-based system without disturbing the on-going operations. Radixweb handover a state-of-the-art custom software with exclusive functionalities such as Job Order Management, Diary Module, Attendance Management, Customized Forms Development etc. There is also Two-Way Outlook Synchronization facility to manage contacts, calendars, and to-do lists.

Today, FastTrack is offering a streamlined and fully automated Recruitment Software to its end clientele with an intuitive front office. Its end users are enjoying an automated software having enhanced functionalities.

Mobile-based Order Management Solution

With over fifteen years of experience, a leading design service provider of Canada was looking for a tech partner to expand their customer base by making their legacy order management system mobile rich. The main challenge they faced was to find a solution that suits the cost involved in operation and order processing and get real time support to understand back end technology.

When Radixweb partnered with the client, the primary goal was to help create an extensive customer-base for the client modernizing existing system using latest tech and make it mobile. Working towards it, the team designed an online designer studio with advanced features like personalized templates and online proofing. A customer portal to cater needs of B2B clients was created.

With mobile enablement and wide-ranging features, the client gained better advantage over competitors. Streamlined order management resulted in reduction of customer service expenses.

Recruitment Software Migration

SolidVision- A client from Switzerland had Windows-based legacy HR management software developed using VB.Net specifically for recruitment purpose. The client wanted to migrate whole application with the latest technology available in the market to meet the competition.

Radixweb smoothly migrated whole application at.NET Framework, the latest technology available in the market, using MVC4 architecture. Our team provided a hassle free upgrade from windows platform to web platform without interrupting existing operations. Our migration enables the software to run on web as well as on hand-held devices reaching more target audience. Agency, Time Sheet Report, Mission, Client and Employee are the essential modules that improve an efficiency of software.

Client is experiencing higher productivity with easy to use advanced HR system which is allowing him to reach more target audience and 60% reduced cost as latest system carries easy maintenance.

Health Insurance Software

Our insurance client from France specialized in Healthcare domain was looking for an intuitive software to manage his health insurance operations. Their client base is those families who migrated to France from other places. They were facing lead duplication issue that creates negative effect on sales volume. Clients wanted to streamline and integrate its documentation and policy application procedures to reduce their administrative and operational overhead cost.

Having expertise in insurance domain, Radix delivered a web-based software that permits client to set a service oriented process for quote and a unified procedure for issuing insurance policy with enhanced accuracy. Integration of quote engine for seamless and user-friendly quote management with dynamic UI. Advanced features of the solution include Document Imaging, automation of entire health insurance life-cycle, MIS integration, automated insurance claiming process, etc.

Debt Collection Software

AR&R Collection is 2015 Copper Cactus Award Winner for technology innovation and leading USA based financial services firm, specialized in commercial collections for debt recovery firms. Back in 2011 they approached Radix for legacy system migration, their key requirement was migration of existing data, integration of QuickBooks, generate customize reports.

Migration of existing data from Sybase database to SQL Server 2008 done smoothly by Radix experts. We prepared and implemented logical design structure on the basis of stored database, dependencies of data and relationship amongst data to simplify debt recovery process. Delivered several modules to manage versatile operations of client’s different departments such as accounting, sales etc. In addition, we replaced customized systems like PHP based site, Visual Basic & Access based system & custom reports and so on.

The implemented solution played an important role in shaping advance vision of the...

Insurance Management Software

One of the leading Insurance services providers from Jamaica was seeking for a hi-tech software for complete automation of his complex insurance operations. Key requisite of system was to seize their paper based insurance quoting process. They asked for advanced functionalities that involve comparisons from multiple insurers, attending claim, endorsement requests, etc. Policy consumers can compare and purchase insurance policies online and manage own policy related information and renewals.

We offered a customized, feature-rich and responsive web interface for all users of system. Radixweb configured complex logic of Rule Engine for automated insurance quote generation. The insurance software contains several modules such as Insurance Quote Engine, Quote Comparison with multiple carriers, Payment Gateway Integration, Customer Relationship Management, Claims Management, Customer Portal, Task Scheduler & Management etc.

Dynamic Webforms Solution

ECAT, Ireland-based client, is an industry veteran in training large organizations on Audit & Compliance Management. ECAT had an ultimate idea to create a paperless audit system that permits to create custom web forms as per tailored requirements of diversified industry domains. Users should be able to perform entire process starts from creating form to submitting them through web and mobile platforms to inspect hygiene of commercial and corporate buildings. 

Radixweb delivered an exclusively interactive application for web and mobile to conduct and submit audit forms through online and offline. Enabled client to have fully automated paper driven survey process to manage complex operations of data collection, distribution and reporting using web and mobile platforms.

This solution helped ECAT to increase productivity with 100% automation of a highly paper-driven process. Better business decision with real-time analytical and graphical report generation.

Online Auction Portal

A client from Denmark, a sports club owner wanted to develop a responsive portal to auction sports related items online. The portal is for sellers to auction advertising space & bada effects and buyers to bid for auctioned items. Vendors to give quotes on production or marketing materials.

Radix deployed a Kentico CMS based robust solution to the client by implementing bespoke functionalities of CMS and eCommerce. The solution allows all different users to operate the system such as Buyers, Sellers, SR administrators and vendors at a single platform. Vendors associated with the portal can share quotes for productions of the marketing materials. There is an integration of advanced features such as signalR, Google address locator using maps, custom campaign management etc. 

The client is now easily managing advertising space and benefit with the commission from the sports club as well as the buyer.

Custom Ecommerce Development

The client is the veteran in manufacturing and distribution of quality stationery products. A poor experience with previous vendor convinced the client to look for a new IT partner to support the development of their custom e-commerce website and design the custom features as per their unique needs.

Radixweb’s customization team developed their e-commerce requirements into easy-to-use features allowing a client to get the most out of e-commerce solution. Team Radixweb proactively upgraded their customized solution with capabilities and process improvements in-line with the changes in the market, customer preferences & technology developments.

The Key Features:

Customized Product Page Layout for Ease of Ordering

Online Calculator for Unique Strategy

Real-Time Shipping Price Calculation

Radixweb consistently offers solution upgrades to the client so they can address changing market trends.

MS CRM Customization

GPrint owns a margin based printing business. They are an intermediary between the buyer and printers so a margin driven software was their basic needs. They wanted a real-time data synchronization across their varied centers. Integration between MS Dynamics and QuickBooks also required automating various business processes. 

Radix delivered highly customized MS CRM that allows different users (business center at US, operational center at China, and Partner Printers) of the client to set their margin on pre-defined and customize print product printing. We have also provided custom web interface  by integrating MS CRM with an Online Accounting Software (QuickBooks) using SOAP base web services to automate data entries & Orders Management along with an advanced development of custom features and functionalities.

The developed solution played a decisive role in shaping a new advance vision of the organization sales and collection activities.

Human Resource Management Sofware

Compliance Group, a client from the European region, provides HRM Software to the corporates across the UK. They wanted to develop a web application to manage various HR related activities. Some of the required functionality were streamlining HR phases, role and rights based system, centralize control, freedom of creating sub-domain, features for leave & payroll management etc.

Compliance Group offers a next generation HRM software developed by Radixweb to manage all HR operations and employee services from the single platform. They can create sub-domains of client companies in the application to manage their employees’ information. Exclusive management of employee data through advanced features such as Expense, Document, Payroll, Review Management, Booking Calendar, Single Signed On, Leave Record Management and more.

Radixweb HRMS permits Compliance Group to add required features as per his changing needs to manage a massive database of its end companies.

Reviews

4.7
18 reviews 
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Custom Ecommerce Development for Local Printing Business

"They always treated us with respect and were patient when we struggled to grasp technical things."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

RadixWeb is building an e-commerce site that lets users upload custom designs, access templates, and make purchases. The project team has already developed complex features for the shopping cart experience.

The Reviewer
 
11-50 Employees
 
Fort Smith, Arkansas
Linus Williams
Vice President, Stigler Printing
 
Verified
The Review
Feedback summary: 

RadixWeb offers constant, reliable service without nickel-and-diming for their time. Respectful and patient, they answer questions quickly and provide valuable guidance on the best technologies and design principles. 

BACKGROUND

Introduce your business and what you do there.

Stigler Printing is a publishing, printing, graphic design, and mail services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

About three years ago, we were looking for an e-commerce platform that also had a design studio component for our printing business. We needed a platform where our customers could send us files electronically and we needed new customers to be able to find us, locate our products, access templates, and make transactions online. There were very few providers out there that we felt were able to do that on a scalable level. Radix had a good solution that was a good fit for us.

We have been very pleased with the partnership aspect of our relationship with them. There is no hesitation on their side if we ever have any questions or concerns. They are always continuing to innovate their technology. It is not uncommon that every couple of months there is some new feature, there is something they are pioneering or that they’re adopting to their current solution. As a vendor, that is important for us. Technology changes rapidly and we are able to ride that wave of new technology and introduce that on our site. I have not met anyone at Radix that wasn’t willing to do whatever it took to help us and they do take every question very seriously. They give you a real solid effort.

SOLUTION

What was the scope of their involvement?

This solution was built from scratch. This was a site to allow customers to order things to be printed.

Do you know what platform they used?

It’s a custom piece of software that they’ve created. What they have been willing to do, which I think is unusual, is to make an existing platform do what I want. Very rarely do they say, no, that can’t be done. Most of the time they will say let’s look at this and, nine times out of ten, I would say that they come back to me with the solution that I had in mind. I am talking about a modification to a particular module that didn’t previously exist.

They are willing to do customization to their own existing platform, and I think that is unusual too and is another reflection on how they approach their customers. In the past, working with different entities, they just say no we can’t do that. They box you in and you end up either settling for it or getting frustrated and feeling like it is time to end that partnership. That has not been the case with Radix. They always try to figure out and listen to what my needs were and gone to whatever lengths to create that customization that I needed.

Let me give you an example. I needed to have a module created that would allow me to email a proof of a design that a customer had uploaded or created to as many people as they wanted. They could send proofs, Separated by commas, in a shopping cart. There is no other printing site out there that allows you to send proofs from the shopping cart. But we needed it and, they did a great job of embracing that. That is really refreshing when you need something done. In the case of the email, we had a corporate account that needed it. And that was a deal breaker. If we couldn’t do it, they were probably going to choose another vendor. They were able to create that customization and we satisfied what was ending up being a long list of requirements in order to gain that account. They seemed to understand that if they couldn’t do it we would probably lose the account. That is another thing that you don’t see that often. No seems to really care about the bigger picture, which is the business of getting jobs out so that we can invoice and get paid.

What other functionalities did they put together for you?

From the standpoint of introducing video on our product pages, that was not a component. They made some adjustments to their platform that allowed us to have a video module on the product description page. They were able to modify the calculator so that it revealed itself. When you click on the calculator you will notice it reveals itself and shadows the back of the page. That was custom. The way the gallery images was something on their platform that they modified a little bit. There were probably 15 to 20 custom edits. Many of them were fairly minor, but they were different from their custom platform that they are trying to sell other companies like me. They were willing to make those changes no matter how small. From the standpoint of user experience, lots of the changes are tiny and they have to be made, because cumulatively they add up to a bad experience. They were willing to take care of tiny little edits that we felt like were important for our users.

How many resources have been assigned to your project?

There were at least four people working on our project. They have a great deal of structure when they tackle any project. We were dealing with a point person, who is the project manager, that would outline before the project begins. We recently went through a redesign and launched that in February. Before that project started, they clearly outlined the team. However, I was primarily dealing with one point person. On occasion, there was one more person, but they would reference other staff members that were working on it or that would be if a task was addressed or discussed. They would reference those other team members as being the ones that would be working on that.

Another thing they do a good job of is they give you very realistic timetables of when things are going to be done. I think that is really another important component for us in terms of the things that I feel like I need in a technology partner. I don’t care if it takes another two weeks as long as it takes two weeks. Don’t tell me it will be tomorrow and then it’s going to be two weeks. They are very fair and very realistic and honest in their approach. That is really refreshing.

How did you come to work with RadixWeb?

I found them through my online research. I looked at other firms as well. I felt like the sum of all the different ingredients included in Radix’s platform made sense for us. I was a little anxious about working with a company out of India. I had no experience in doing that. For anybody that hasn’t worked with anyone in India, it is a bit of a scared thought. If you are going to be successful in technology, you have to embrace every continent and find expertise where you can get it.

How much have you invested with RadixWeb?

Originally, the platform was around $10,000 or $12,000. Their service agreements are $1,000 - $1,200 a year. You get a lot for that. You can Skype a representative there anytime, and you’re going to be getting immediate responses from them. There is ongoing training that they are providing. They don’t tell us that we’ve exceeded our agreement with them and they are going to charge us more. They don’t nickel and dime. I worked with agencies in Manhattan and the West Coast who want to eat up your retainer and they don’t care if they give you anything. When you do ask them for something, they are going to quickly burn through that and they are going to say you need to pay more money. That is not the case with Radix. I Skype with them three times a week, spending up to 20 minutes with them. That is a significant commitment. It’s a good value from that standpoint.

What is the status of this engagement?

We started working with them in 2013. Our entrance into what we are doing now is very different from where we started. The learning curve with the admin panel requires a strong discipline. It took me a long time to really understand it, and I am the owner of the company! And there are lots of things that I am still learning as I go.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are in a rural area. It is a family owned business. We are old-school manufacturers trying to step out and become more of a modern printer and a modern publishing company. It’s the printing that drives most of our business. Those of us in printing that is going to be successful have to have platforms like the one we are getting from Radix. If they don’t, they are going to die off, and they are.

Our entire industry is collapsing. We are part of the industry that is aligning ourselves with native American tribes around the country who are growing and thriving. We are having some success and growing every year. Without Radix’s platform, there isn’t anything that I am aware of that is out there that is affordable to be able to continue to move forward in a modern way. We are fortunate to have them as a partner. If you have the courage to embrace their technology and embrace their culture and whatever comes with that, you have a chance. If you are in our industry and you don’t, you are going to die along with everybody else. We accept that challenge. Thank goodness we have Radix there with us, and they’re willing to grow with us and guide us and at a very affordable price when you think of what you can spend. In six months, you can burn through $100,000 on a custom website. In case of Radix, I’ve never felt like anything I’ve ever paid wasn’t really worth it. I don’t hesitate anytime I’ve ever gotten an invoice from them.

You just don’t get that in the States. Everybody’s so far behind in terms of technology and those that think they know what they are doing, don’t know what they are doing and charge ten times more than they should. I have become pretty bitter about having to wake up guys in LA to work on my stuff and ten minutes after our conversation, I get a $3,000 invoice and they haven’t done anything. That kind of thing is rampant. I was talking to a friend of mine that has got a team in Bulgaria and a team in the Philippines and he is doing some pretty interesting stuff. He told me he’s done with teams from the States. My brother-in-law is one of the lawyers at TI and I asked where they do their development. He was telling me countries; none of it’s done in the States. I didn’t know that in 2013 and if you’ve got the compacity to expand your mind and think outside this country, and if you can partner up with someone like Radix, and really take it seriously, you may have a chance.

How did RadixWeb perform from a project management standpoint?

They always treated us with respect and were patient when we struggled to grasp technical things. Their key top-level people have strong language skills, which helps. We could carry on a conversation with the main sales people, and you are not really struggling to communicate. They have some other staff members that really do everything they can to communicate as effectively as possible. They do write very well, so a lot of communication is through Skype. They do lean on their other team members if there is a language barrier. They are not as strong in that.

What did you find most impressive about RadixWeb?

The main thing I really appreciate about working with Radix is they have a great deal of respect. Working in technology, working with vendors, different parts of our country, or even overseas, it’s a big thing for us to make sure we have a partner that we are working with that we can always work on common ground. Our business is manufacturing. Technology is something that we are constantly trying to embrace and adopt and there is a learning curve always associated with things that are new and they have a great deal of patience and respect for us as we try to adapt. That is really important for us. We really have to have technology vendors that are able to be patient and work with us and Radix has done a great job of that.

We are still figuring it out, but it’s starting to get a little easier. Naimish [Patel, Senior Manager] was the first person I worked with. I want to help them any way I can. It does pay back because those guys don’t forget when you help them. That is also rare too. They really do appreciate everything you do. Something like this review means a lot to them. If this helps them and strengthens my relationship with them, it is time well spent.

Are there any areas RadixWeb could improve?

I am not aware of anything that they are not doing for us. Anything I ask for, they’ve given me their best effort in trying to help answer that question. You just get a really good feeling when you are working with them that they are trying to help you. I don’t have any billing issues with them. I’m have never had any issues with not being able to communicate with them. I have never had any issues with not getting a high level of respect. They have never not done what they said they were going to do. And they are innovative. People say that you have to tell people in India what to do. I don’t think that is the case in my experience with them. I think they are innovative and they do try to be creative in their approach to try to solve things. If you provide a little creativity and little guidance, they meet you in the middle and they accomplish what you need.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Subcontracted Dev Teams for Digital Agency

"They studied our specs carefully, pointed out any mistakes, and asked the right questions."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

RadixWeb provides a variety of web-related services on a per-project basis. Previous tasks include a Bluetooth application, security upgrades on a training platform, and moving that platform to a new server.

The Reviewer
 
51-200 Employees
 
Frankfurt, Germany
Technical Director
 
Verified
The Review
Feedback summary: 

RadixWeb engaged intellectually with the project, especially when it meant challenging assumptions. Updates are regular, deadlines are rarely missed, and budgets are always respected. 

BACKGROUND

Introduce your business and what you do there.

We are a digital agency focusing on online business advertising. We handle everything web-related, from small websites to bigger ones, and web-based applications that serve as online databases for customers. I am the technical director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

Our latest project with them was for building an application that forwarded Bluetooth data to an online database.

SOLUTION

What was the scope of their involvement?

Our first project with RadixWeb started five or six years ago. We were making security updates on an online training platform for a consumer-goods customer. They took legacy code and fixed issues with it. The following project was for migrating that platform to a new server infrastructure.

Our requirements have differed from one project to another. RadixWeb gave us recommendations on how to set up the teams, in terms of developer types and how many project management resources we needed. We followed those recommendations.

Our Bluetooth app was built using three people at peak capacity. The other project was bigger, but I wasn’t involved with the team directly.

How did you come to work with RadixWeb?

They responded quickly when we had a need for developers for our Bluetooth app. We looked through our inboxes for emails from development companies and wrote to RadixWeb. They also had very smart questions during the initial conversation, confirming that they were actually thinking about the project. Thirdly, RadixWeb’s pricing was very competitive. We considered two other companies, one from Ukraine and another from Kosovo. We also looked at using our own development team, but we are not experienced with this type of application.

How much have you invested with RadixWeb?

The cost of our Android Bluetooth project was around $5,000. The other project had about the same cost.

What is the status of this engagement?

Our first contact was in December 2016. The start of our latest project was in January 2017.

We have two other projects on which we’ll collaborate with RadixWeb, after getting the go-ahead from our customers.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The application was made for a Bluetooth device manufacturer. They’re only using it internally for testing certain data needs related to the cloud-based server. We sent an APK file which allowed the client to install the app on their device, and it’s not publicly available. The customer is happy with the app, and they want to further improve it by adding more features.

How did RadixWeb perform from a project management standpoint?

The work was done within our agreed-upon time and budget. I couldn’t speak about what happened behind the curtains on RadixWeb’s side, but I’ve been happy with their performance. I chatted with their project manager via Google Hangouts daily or even more often, and was given updates whenever a new feature was completed. I could install the latest version and check it on my own device, which was good. RadixWeb has been very responsive whenever I sent them a message, and the overall communication was very good.

What did you find most impressive about RadixWeb?

I want to emphasize that RadixWeb has been very thorough with my requirements. They studied our specs carefully, pointed out any mistakes, and asked the right questions. This happens rarely since most outsourcing companies simply promise that they can deliver a project, without asking any questions.

Are there any areas RadixWeb could improve?

We have many different contact people for RadixWeb. For me, it can be complicated at times to distinguish between their business development manager, the account person, the project manager and so on. As soon as the project started, I was assigned a single contact person, which worked very well, but, before that, I had email exchanges with many different people.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I was given some discounts, so I’m very happy with the cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redevelopment for Writing Business

"They were very easy to work with and in tune with what I had in mind."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Dec. 2016
Project summary: 

RadixWeb redeveloped and designed a site, focusing on UX, professionalism, and flow of the several selling-point features. They improved security and collaborated directly with the founder.

The Reviewer
 
1-10 Employees
 
Brandon, Florida
Kim Ruiz
Founder, Expressly Written, LLC
 
Verified
The Review
Feedback summary: 

RadixWeb is a polite and professional team. The team readily overcomes common offshore barriers through meticulous attention to detail and an uncompromising work ethic. 

BACKGROUND

Introduce your business and what you do there.

We provide writing content and partner with someone who can also create websites and help us with other publishing materials. I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

I had a website that needed to be updated. I hired a local company initially, and I wasn’t in love with the results. I couldn't find somebody initially who had the same vision, and the features didn’t flow as well.

SOLUTION

What was the scope of their involvement?

They built a completely new website for me. The old one couldn’t be salvaged. It had some issues and had been hacked. I just wanted to go in a whole new direction. The new website added brand new things that made it ten times better than the one I had. Even though I thought I liked the other one, this one was night-and-day better.

The portfolio feature was really big to me. Previously, I only had a link that would take you to it. They were able to capture an image of certain things that I had done like websites and newsletters. We kept some of the basic ideas, but the functionality and the flow, the way it would jump and move, it improved the look of the website from a nice, intermediate website to a truly professional looking, finished product.

How did you come to work with RadixWeb?

I heard about RadixWeb from another person. They steered me in that direction and were able to help me with what I had in mind.

How much have you invested with RadixWeb?

I do want to be upfront and say this was the one area they asked me not to give any information. They would prefer that I not quote the price.

What is the status of this engagement?

We started working sometime around last summer. The website is concluded. That was in the last six months. As far as I know, I pay GoDaddy for hosting. They set it up so that updates and things run on it, so that I don't have to go in and manually do them as I did previously.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

My impression is I was just really blown away. Like I said, I liked the initial website I had, but it was a little bit older and had a hacking issue. It was like sour grapes or something—you're ready to go in a new direction. I am very proud of the look that I have now.

For the previous website I had, I had to go in and do manual updates on it. It required me to be a little more vigilant and hands-on in maintaining the website, which was a little bit of a drag because that wasn't entirely what I had in mind. It wasn't hard; it just was a little bit of a timeline. I have not had to spend any time worrying about or doing maintenance on the new one. It has made my life easier in that respect and given me some more free time as a result.

I will be honest with you: a lot of the work I do is word of mouth. I don't really rely on my website for getting business. But I did have one out-of-the-area client ask me for a resume or CV, and I said, "Please go look at my website. It has links to all my work. You can see a lot of what I've done and use that as a reference." That was the one time that I used it in that respect.

How did RadixWeb perform from a project management standpoint?

There was a lot of back and forth. I provided them with some initial ideas, and then they sent me some template ideas, which I would respond, "I really like this, or I want to change that." They were very easy to work with and in tune with what I had in mind. At the very beginning of the process, there was a Skype call about the overall project and the contract. Otherwise, we communicated by email.

What did you find most impressive about RadixWeb?

I'm not sure my other options are a great comparison. The old website was a little more static: very basic backgrounds, black bars on the side, limited pages. For the new website, I love the feature of setting the page names at the top. Then if you click on it, rather than it taking you away to another page, it scrolls you down the page, which was not a feature that I had before. I thought that was interesting. There's movement on the page where things scroll. Again, a newer feature on newer websites, and not something I had before. When you get to the actual section, once you've scrolled down, if you want to see more, there's an option to go and then click to that specific page. Those were all changes and things that I liked compared to the website that I previously had.

Are there any areas RadixWeb could improve?

I would say for the English-speaking audience or clients, there’s an accent and there are some phrases that sometimes take a little back and forth. Sometimes they'll have a phrase that they use and it doesn't immediately click as how you understand it in English. It doesn't make it difficult; it just requires a little more explanation. But I found them to be beyond polite and enjoyable to speak with via email, which you don't always get with American clients.

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

I think the one thing that I wasn’t aware of initially was the substantial fee associated with wiring money overseas to pay them. I've never done that; maybe other American businesses are used to doing it. It was a little bit of a time-consuming process at the bank to do it. It was a very small thing, but it's a helpful thing to know that it’s going to cost you $50 or $60 and you are going to have to go spend 20–30 minutes at the bank getting a wire transfer done to a foreign country. But beyond that, there were just little, different things that I hadn’t experienced with a previous website designer.

5.0
Overall Score They’re professional, creative, and responsive. It was delightful to work with them. It was fun to watch the process because that side of it was new and different for me. I'm the writing person, not the tech/development person, so I enjoyed it.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    You're working with a very big time difference, so you have to take that into account. They work six days a week and late to accommodate their American clients. It's a little different than talking to someone here in the States. Regardless, I was happy.
  • 5.0 Cost
    Value / within estimates
    I only have feedback based on a little bit of research I did. While it was a little bit more than the website I was looking to have done, it was less than what my original website designer would charge me. For the cost and what I got, I’m 100% satisfied.
  • 5.0 Quality
    Service & deliverables
    The website is phenomenal. I think it matches anything probably in even a higher price range. I don't 100% know, as I've only gotten feedback from my other tech partner on what these can run. But for what I paid and what I got, it's an excellent product.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them. In fact, if I have a client who needs a website, I’m looking to partner with them to help that client.

Dual Site Development for Pharma Equipment Distributor

"They kept us very well informed on project milestones and progress."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2015 - Ongoing
Project summary: 

RadixWeb developed dual platforms for the product line and solution testing business units. 

The Reviewer
 
1-10 Employees
 
Valencia, California
Founder, Pharma Alliance Group
 
Verified
The Review
Feedback summary: 

Both e-commerce sites achieved strong rankings in Google Analytics, boosting organic web hits through enhanced SEO. RadixWeb’s deadline-focused workflow, transparent costs, and attractive designs continue to drive the engagement’s success. 

BACKGROUND

Introduce your business and what you do there.

Pharma Alliance Group distributes pharmaceutical test equipment worldwide. We also have a division of accessories and supplies for the same type of industry—in this particular case, for the solution testing that we run it under, LabECX.com. I’m the owner and founder of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

RadixWeb did both our Pharma Alliance Group and LabECX.com websites in order for us to promote our line of products, primarily the e-commerce site for LabECX. 

SOLUTION

What was the scope of their involvement?

The first website built was for corporate. Pharma Alliance Group’s website is for the division that only handles the pharmaceutical testing equipment. LabECX.com is the other website that serves the industry for OEM [original equipment manufacturer] consumable sites.

RadixWeb had several departments based on the work that was done. For example, for the first website, there was a team of graphic designers that created the banners and manipulated the visuals. There was another team that put the database in place for it to work properly on the website. I’d imagine they had several teams of engineers and expertise in order to accommodate the project needs.

The banners are the visuals on the front page of the website, which in most cases are really what attracts customers. The banners were very well made and specific to what I was looking for. As a matter of fact, we are contemplating going to a second phase for that particular website to enhance it even more. That’s something that I am going to be doing in the next month or so, and we are probably going to be doing a third project.

For the second project, I was only working with one or two people. One of the biggest highlights I was very happy with was the e-commerce capabilities and how the product shows on the website. It has a lot of different ways of bringing it to the eye of the customer. RadixWeb added more flexibility to how people pay. In our case, people can go with Visa and American Express, but we added PayPal, which has been very convenient for some customers, especially for international people who don't like to put credit cards all over the place.

As a matter of fact, I'm actually more excited about the second website than the first one primarily because of the functionality and the skins of the website itself. I like it way better. There are so many themes that you can choose; if you happen to choose the wrong one, for whatever reason, that's really no reflection on them. It's actually the person who chooses it, which in this case was myself. That's one of the reasons why we are trying to go into another phase: to enhance the first website with a better theme.

From time to time, I had more interaction; but, I primarily had one person who was in charge of the whole project. Everything was fed to that individual, and that person would put my questions or requests into the right place.

How did you come to work with RadixWeb?

I found them by searching online. They were the only company I contacted. I rolled my dice and happened to be one of those lucky customers that landed on a reputable company. At the beginning, I was skeptical because these types of companies won't touch your project until you send money. Once you send the money out, many companies disappear, and you never get the product. In my case, for example, they’re actually holding over $1,500 in my account that is ready for me to spend. But, I feel very comfortable with them.

How much have you invested with RadixWeb?

I've spent at least $15,000.

What is the status of this engagement?

We began working together late 2015. It is ongoing. Our stuff never ends. Once we get through one task, we'll probably come up with another. It's constant work. That's one of the reasons why they have extra funds in place; whenever something comes up, they can jump on it and not have to wait for any money. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

One of the things that are quite enhanced, which is really interesting, is our SEO. Google Analytics is one of the hardest things to accomplish as far as getting organic hits. The SEO portion of the software that we chose is very good. Compared to some other experiences we've had with SEO, this one happens to be very nice. I can punch in any of our product part numbers, and we come out with flying colors. The SEO and the enhancements that RadixWeb has done have worked extremely well for us because we get a little bit more traffic.

How did RadixWeb perform from a project management standpoint?

We always hit deadlines. The times where we've been delayed were because of me. They have a project summary system in place with weekly reports every Friday that gives the status of the project itself. They kept us very well informed of the project milestones and progress. They let us know the percentage of what has been done, what's in progress, what's been concluded, and what’s pending.

What did you find most impressive about RadixWeb?

It’s their honesty. When you're working with an overseas company, you just have no idea who they are. For $1,000, even if it's a small amount, you could never see it again. But, this was never the case with RadixWeb.

Are there any areas RadixWeb could improve?

I'm not a developer, so all I can do is share my thoughts and ideas of what I think would be good. They will say, "This is a good idea," so that they don't hurt the customer's feelings. I tell them, “I want you to give me font #2 here," but no one can read it. They should come back and say, "This font can’t be read. I think you should make it font #6." At times, they didn’t review the outcome product in the views of an expert who developed the software, which would have allowed them to give us better feedback. That's one of the things that happened with the Pharma Alliance Group website.

A lot of it is really no reflection on them. I should have come back and said, "This is blank, or this has a line that is not supposed to be there." In other words, they let the customer take a look at it and tell them what's wrong. In that aspect, they should spend more time reviewing the website themselves before they give it to the customer for them to take a look at it. I wish they would try to identify what's wrong beforehand, and then go to the client and say, "Here are the things we identified. What do you think?"

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

Be a little bit more in contact with them. Stay on top of their weekly reports and ask more questions. In my scenario, we run a very small operation. As the owner, I'm the one who handles everything. This is not a reflection on them; it’s more of a reflection on myself. I can see the difference in performance, looks, and navigation capabilities from one website to the other. I was actually more on top of the second website because I neglected to ask them to look at it as well. All of the faults that are on the first website happened because I didn't get a chance to get to them, compared to the second website. 

5.0
Overall Score As you can see, I'm a very satisfied customer.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was right on time.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

Multiple Dev Projects for Technology Firm

"Their response time is excellent as well as the availability to resolve issues on the spot."

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
Project summary: 

RadixWeb helped build several apps using supplied specs. Notable features developed include a point of sale tool, asset-tracking, a custom dashboard, and a savings calculator.

The Reviewer
 
11-50 Employees
 
Cape Town, South Africa
Technical Manager
 
Verified
The Review
Feedback summary: 

Stakeholder and end-user feedback remains overwhelmingly positive, especially concerning the UI/UX. RadixWeb took the time to understand the business goals behind each app before development began, which isn't always the case with offshoring. 

BACKGROUND

Introduce your business and what you do there.

I’m the technology and development manager at an IT company. I’m responsible for the implementations, stability, and development of ongoing enhancements or additional features of our applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

What we’ve done is we built customer apps or software with RadixWeb’s help on software development and support. Based on requirements that I needed or on specific client needs, I’ll get a scope from RadixWeb based on a brief that I provide and they would try to give me a solution based on the need at hand. That’s the relationship in a nutshell.

SOLUTION

What was the scope of their involvement?

We’ve worked on multiple projects, ranging from online web apps to mobile app development. The first app was along the lines of point of sale tracking. We built a technology to track the entire chain of assets in trade in terms of design distribution production and execution. We built an app to track the entire process using a mobile and web app, so we provide access into that.

The second app was a financial system where clients have the ability to calculate savings and a benefit tracker. They’re responsible for high-end calculations that sit at the backend of this app, where you can plug in figures on live items. It would automatically calculate savings so that clients could essentially see what benefit our company offers based on the savings or results that we offer.

The last app was a supplier platform. Our suppliers can log into the system and view the overall order activity based on the stuff that we’ve placed for them. RadixWeb has managed all the apps that support our suppliers, as well as our clients, and in addition gave us access from an admin point to view exactly what’s going on both ends.

How did you come to work with RadixWeb?

I did have quite a few other companies that have approached us. But Milan [Shrimali, Business Development Executive] from RadixWeb gave me a call two years ago mentioning what they currently do, and we were indeed looking for a solution. To be honest, we gave RadixWeb a try with a smaller project to see if they’re capable of handling software development. It was a project that was due between some ridiculous timelines. That app needed to hit the market in three months, and we had no sight of what their current client base or their reputation in the industry. We gave them a chance with that one app, and they actually delivered within the three-month timeline as we required. Based on their ability to deliver on the project, giving us a holistic overview with the project timelines and meeting our expectations, we started building a long-term relationship with them.

How much have you invested with RadixWeb?

We have spent about 3,000,000 rupees [~$47,000] with them over these past two years.

What is the status of this engagement?

We have had a working relationship with them for the past two years [since 2015].

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We get a lot of feedback directly from the clients we support. There is not much feedback from two of the apps because we developed the apps and passed it to our operations team. But in terms of the one app that I’m actively dealing with at the moment, the feedback coming from our clients is that it’s a pretty slick app, looks good, and delivers what it’s meant to. We haven’t launched it in a live workspace yet with those clients, but we are checking all the right boxes in terms of RadixWeb managing the app development on our side. It’s been quite a successful relationship—we’ve actually taken to market three of the apps that they developed and they have been successful apps.

How did RadixWeb perform from a project management standpoint?

I think it was actually quite good. There weren't any misunderstandings in terms of the briefing sent to them, so they handled that quite well. There have been some follow-ups if they needed more clarity, which is quite fair. With any software development firm, understanding the client’s needs over a call is not an easy task, but they seemed to make that process quite efficient and smooth in meeting our needs.

So in terms of the team involved, we would deal with a business analyst and a developer. We communicated over Skype, so we used conference calls quite a bit with RadixWeb. They would then delegate what we discussed to their team. We’ve only ever had one channel of communication with a project manager. I’m assuming that they manage their resources quite effectively on their side. Everything is remote. It’s not face-to-face, as I haven’t met the team at RadixWeb yet.

What did you find most impressive about RadixWeb?

RadixWeb is the first and only company we outsourced development to, so it would be quite difficult to compare them with someone else based on the same line of projects. What I could say is my working relationship with them compared to local suppliers is that they’re quite responsive. Their response time is excellent as well as the availability to resolve issues on the spot. There’s no waiting period. I manage a quite large team that heads up these projects and I look at it from a very high-level perspective. But if I were to request at any given time for them to give me a detailed overview of the activities on a specific project that has taken place—a collective view of all the issues that an app is currently undergoing or has undergone, or the overall status of what my team is doing versus what’s RadixWeb doing on their end and putting both pieces together—I find they’re relatively quick to pass on that information. In addition, there’s the finance overview. If I were to request a full update from the time I initiated a project until today, including the SLA feedback, I found that they were exceptionally good on passing that information without having to wait for feedback or encounter delays in terms of misunderstandings. They’re quite transparent on that regard.

Are there any areas RadixWeb could improve?

It’s difficult to try and highlight areas of improvement. To be honest with you, I can’t think of anything at this stage because we basically checked the boxes at both ends in terms of deliverables, etc.

What tips or recommendations could you share that might increase the likelihood of success with RadixWeb?

One of the crucial pieces of software development and technology is project management. If there was anything I didn’t pick up from RadixWeb, it was the ability to almost scope out a project to meet client expectations. If a client were to expect a brief on a particular project, they’ll expect for the timeline and deliverables to be almost immediate. What I found with RadixWeb is they would give you a realistic timeline but in addition account for all the scenarios or projects that might go wrong. I think that was one of the key benefits on their side—they would press in areas or ask questions that most clients wouldn’t have thought of. That has been absolutely crucial in terms of us going to them with a concept and scoping up what our requirements are. They ask the right questions to get us to think through different scenarios help us think of things that we have might not have. By asking those questions, they helped us add functionalities or address pressing issues early on in the project so that we could actually meet or streamline our development timelines.

5.0
Overall Score The relationship has been absolutely brilliant and exceptional. I cannot see any faults working with RadixWeb.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They have met all of the timelines for the deliverables.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    At this stage, I couldn’t pass on their information to friends or colleagues because I have restraints in place as well with the company that I work with. But if given the opportunity, I definitely would pass on their information.

Developed Windows 10 App for Tech Firm

"I felt confident in their skills, and the price was also good."

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4.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jan. - Dec. 2016
Project summary: 

Radixweb produced a Windows 10 app that generates automatic renditions of nuclear fuel rods, incorporating over 50 detailed feature requests to create a powerful solution.

The Reviewer
 
501-1000 Employees
 
Madrid, Spain
Pablo Pineiro
Main Engineer, Tecnatom
 
Verified
The Review
Feedback summary: 

The functional product now supports an internal workflow, attracting great technical and practical feedback. Radixweb’s developers designed the final app from scratch, meeting all requirements and specifications to 100% satisfaction. 

BACKGROUND

Introduce your business and what you do there.

We are a technical development company working on data acquisition and training projects in the nuclear world. I am a manager within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RadixWeb?

We typically work with outsourced providers and are constantly looking for highly skilled ones. We needed to deliver an application that generated automatic drawings of nuclear fuel rods.

SOLUTION

What was the scope of their involvement?

RadixWeb developed our Windows 10 application. I don't know exactly how many people were assigned, but I can assume that RadixWeb had two technical and two management resources working on our application.

We made a very detailed specification document with about 50 different features. That was what we delivered to them and had them work on.

How did you come to work with RadixWeb?

From the beginning, I received very good feedback from RadixWeb's team about my technical questions and requirements. I felt confident in their skills, and the price was also good.

What is the status of this engagement?

We started working with RadixWeb in January 2016. The project was completed in December of that year, but we plan to continue working with RadixWeb. We are waiting for an order from our end customers.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We didn’t have a solution in place for this purpose. It was delivered from scratch, based on our requirements. The final application functioned properly. We are using it internally and are not deploying it to end users. RadixWeb has fulfilled our specifications 100%.

How did RadixWeb perform from a project management standpoint?

The collaboration was easy to manage. We communicated mainly through email and Skype and had interactions once per week.

What did you find most impressive about RadixWeb?

It would be difficult for me to say since RadixWeb is the only Indian company I've used. Their competitors are located in Spain.

Are there any areas RadixWeb could improve?

We didn't identify anything surprising about RadixWeb.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Custom Feature Dev for Electrical Manufacturer

"The documentation [they] put together for our project was very clear."

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4.0

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jun. 2016 - Ongoing
Project summary: 

RadixWeb modernized an existing but rapidly aging site. This involved redesigning the user interface and the implementation of new end-user/administrative features. The engagement remains ongoing. 

The Reviewer
 
11-50 Employees
 
Bern, Switzerland
Patrick Ambord
Software Engineer, Studer Innotec SA
 
Verified
The Review
Feedback summary: 

Strengths include exceptional documentation practices and a clear commitment to customer satisfaction. Minor miscommunications occurred during the early stages of the project, but they did not impact the overall quality of the delivered solution.

BACKGROUND

Introduce your business and what you do there.

We are a manufacturer of electronic inverters. I am the product communications manager. I was responsible for the proposals and project management related activities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Radixweb?

Our new product range will integrate more web features, which is where Radixweb was involved. We want to offer remote control functionalities for clients' installations, as well as to implement data logs, notifications, and alarms for our products.

SOLUTION

What was the scope of their involvement?

We had an original version in place, but it had been built using an older version of ASP.NET. Radixweb was brought in to refresh our website. They created a new interface as a first step. We are now working on the backend. Radixweb is building a custom solution using Bootstrap, CSS3, and ASP.NET Web API [application programming interface].

Radixweb assigned one developer, a QA engineer, a project manager and a business analyst to our project. Other resources contributed to the work as the circumstances emerged. 

How did you come to work with Radixweb?

We found Radixweb on the web, after issuing a request for proposal. The first reason for winning the project was Radixweb's price. They're much more cost-effective, compared to Swiss developers, but Radixweb is also a Microsoft Gold Certified Partner. They're very responsive and flexible, and the documentation provided by Radixweb was well-formed. It was very pleasant working with them.

How much have you invested with Radixweb?

The cost of Radixweb's services has been around $25,000 for our first phase. We estimate to pay $40,000 overall.

What is the status of this engagement?

We started working with Radixweb in June 2016. The project has suffered some changes and delays, but Radixweb was flexible in this regard. This was our first project with Radixweb, but we plan to go further in the next phase.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our specifications were imprecise in certain areas, so Radixweb needed to interpret them. As a result, some features didn't turn out as we wanted. The overall results are good, though.

How did Radixweb perform from a project management standpoint?

In the first phase, the scheduling was okay. We discovered that some specifications weren't very clear and needed to make a few unexpected changes in the next phase. Aside from this drawback, the communication with Radixweb was clear.

What did you find most impressive about Radixweb?

The documentation put together by Radixweb for our project was very clear.

Are there any areas Radixweb could improve?

Clients need to make sure that they're very clear about what they want when requesting something from Radixweb. Otherwise, they can do the job.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Radixweb is very responsive.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Health Insurance Policy Sales & Management System

"It is not unknown for them to work late in order to help in an emergency."

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Radixweb developed a client-based system that allows users to purchase complementary healthcare plans and supports agent access. The team provides ongoing backup service and database development.

The Reviewer
 
201-500 Employees
 
France
Project Coordinator, Insurance Agency
 
Verified
The Review
Feedback summary: 

The online system greatly increased the client base, improved visibility, and provides a valuable service to clients and agents. Radixweb delivers conscientious, dedicated project management and is responsive to deadlines and emergency requests. The team is preparing for a major database update.

BACKGROUND

Exclusive Healthcare is an SA [limited liability company] in France. The administrative center is in St. Raphael [in France] with accredited agents in France and the United Kingdom. Exclusive Healthcare is an insurance agency based in St. Raphael that specializes in healthcare policies for English-speaking people who have either moved to France, are planning to move to France, or who vacation in France. I have worked for the company since 2005. I am involved in the administration of the policies and have taken on the role of project coordinator with Radixweb.

OPPORTUNITY / CHALLENGE

When the relationship between Exclusive Healthcare and Radixweb began, the aim was to be more visible and to reach out to our target market by providing up-to-date information on health issues relative to expatriates living in or moving to France. Importantly, EHC wanted to create an online facility to allow the purchase of complementary healthcare plans with immediate coverage. At the time, this was revolutionary in France. In addition, EHC wanted their agents to be able to issue policies and to access their client's information.

Radixweb was involved from the start, providing the means to achieve greater visibility and the online purchase of complementary healthcare policies in France. They created a client-based system accessible to our agents.

SOLUTION

Radixweb were engaged to provide the solution because they were highly recommended by an important player in the insurance world. We were a small company at the time, just setting out, and so cost was an important factor. This has been an ongoing project with Radixweb, which provides constant backup service and help to develop our database according to our changing needs. We are currently developing a new website that will be launched soon.

RESULTS & FEEDBACK

The client base increased greatly during the first few years and this was due, in part, to the fact that we were more visible and able to give a good service to our clients and agents. With Radixweb, we are about to embark on a major update of the database, which shows that we are happy with them as our outsourced development team.

Through the years, we have modified and adapted our work strategy in accordance with our changing needs and staff. In hindsight, if embarking on a new project, we would spend more time determining our needs and certainly pay more attention to potential needs.

Throughout our working relationship with Radixweb, we have been allocated several project managers, all of whom have been extremely conscientious and provided us with a good service. It is not unknown for them to work late in order to help in an emergency or to meet a deadline. Quality assurance is dealt with both at our end and at Radixweb's end. The COO of Radixweb, Dharmesh Acharya, has been involved with the project from the beginning and has played an active role in the development of our database. We do not have anyone within our own company with IT [information technology] database development experience, and so we do rely on Radixweb to provide that for us.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Dev Team for Printing Technology Firm

"I need someone who will challenge my ideas, and Radixweb has been such a company."

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4.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2007 - Ongoing
Project summary: 

Radixweb has collaborated on ten custom development projects that vary in duration, from a few weeks to two or more years, with more ongoing. They contribute both project management and programming services.

The Reviewer
 
1-10 Employees
 
Copenhagen, Denmark
Chief Technology Officer, IT Services Provider
 
Verified
The Review
Feedback summary: 

Radixweb is exceptionally flexible and accommodating. The team is able to quickly scale within a few days and meet deadlines even if the project scope changes. They implement a standard, multi-functional framework for each project that allows them to rapidly and efficiently build 80% of a prototype.

BACKGROUND

Please describe your organization.

We are a small IT services provider in Denmark with a background in advertising. We provide custom web development, marketing software, and implementation of back-office systems.

What is your position?

I am the chief technical officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

We have used their team's assistance in developing our software.

SOLUTION

Please describe the scope of their involvement.

We've worked on around ten different projects with them so far, spanning from a couple of weeks to two or more years in duration. They participate in both project management and the actual programming.

We work primarily with .NET and our work is mostly custom-built from the ground up. We build desktop web applications and focus less on mobile development.

Their team has ranged from 3 developers to 20, at peak capacity and including their testing and quality assurance people.

How did you come to work with Radixweb?

We have multiple divisions within our company. One of those is a print broker which handles outsourcing our print work to other partners within Europe. We were looking for web printing software and came across a Radixweb solution called Web to Print.

I happened to be in Mumbai and was told about their company. Their headquarters were relatively close and, coincidentally, one of their sales reps was also in Mumbai. We set up a meeting and talked about their print shop solution. I returned to my office in Bengal, and we didn't talk about any other development opportunities. During this time, in 2007, Oracle, Google, and Microsoft were entering Bengal, which led to a shortage of skilled developers. Everyone was migrating to those gigantic IT companies. I concluded that it would no longer be feasible for us continue our operations there, but I also came to find that Radixweb was a very sound developer themselves. We started our first project in 2007 for our PHP-based print shop solution and gradually grew together.

Normally, when meeting with a new vendor, you'll be shown a bunch of PowerPoint presentations which are unlikely to leave out any buzzwords from the industry. Radixweb was quite different. They were down-to-earth and had all the standard certifications that come with their field, but what stood out was their project management ability. They were significantly ahead of other Indian companies. It felt natural to choose them.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been around $250,000.

What is the status of this engagement?

Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Most of the software we develop will end up being used by 10-20 people at most. Our aim isn't to create the next Facebook, so we have no significant metrics.

How did Radixweb perform from a project management standpoint?

As an example for their ability performance-wise: we've worked on a project that was 80% complete when the client decided to move in a completely new direction while, at the same time, keeping the same deadline. Radixweb was able to scale up perfectly within a couple of days. The project was completed almost on time, with around 50% of the work being altered. It was a testament to their project management skills and to the architecture that was laid out at the beginning of the project. Scaling up on bad architecture is not achievable.

Normally, our projects don't go out of hand. This was an out-of-the-ordinary example. Radixweb does everything possible to keep deadlines once we agree on them. They keep track of all communication, and their project managers are good not only in giving a status of what they're doing exactly but are also great in communicating what they want from you as a client. There are companies that don't practice this communication, and it can be a huge surprise to learn that everything got delayed because you didn't answer certain questions.

Radixweb is focused on bringing deliverables and they acknowledge that finished work equates to the client receiving what they asked for. They ask the right questions at the right time and keep the client aligned. This has helped me when trying to get my clients up to speed on the current progress. Radixweb typically alerts me within one week of any event, and lets me know that we have to receive certain details from the client, which gives me the time to obtain them.

We use Redmine for project tracking, which is the main tool used by Radixweb internally. Coming from the advertising industry, it can be overwhelming to see such an extent of information flowing around. I use Jira with my clients and also use Jira Sprint Board when communicating with project managers. I've learned that it's always best not to interfere with whatever is happening behind their doors. Whatever tools help them organize should be allowed.

What distinguishes Radixweb from other providers?

Most of the other providers I've used have asked "How high?" when I said "Jump!”, which is not the ideal response. I need someone who will challenge my ideas, and Radixweb has been such a company.

Radixweb is one of the only companies I've worked with that has their own framework. They have 5-6 developers who do nothing else except for implementing a solid framework of tasks that are common to every IT project, like authentication, sending emails, and so on. When sending emails, a lot of processes come into play if the message cannot be sent out, which includes ways in which to handle SMTP servers that are not responding, or which are quarantining the email, and so on. Having all of this functionality built into one framework makes it tremendously fast to reach 80% of a prototype, when moving down the line. The system has been tested extensively, and the first build deliverables that we see from Radixweb are very good. Nothing is perfect in the IT world, but they are the closest we see to perfect.

We're also working with a different team. Any task that we give to them should ideally be described in minute details, down to the code level. They can deliver fine work, but don't have any backlogs of functions, whereas Radixweb has a very good framework that they keep developing. When we first used it, it was not as mature as it is right now. They've constantly worked on improving it within the last four years.

Is there anything Radixweb could have improved or done differently?

When executing projects that span thousands of hours, there will always be hiccups, and there will always be someone who falls out of line on the team. In Europe, we have a tendency of seeing Indians as simply Indians, ignoring the diversity that exists within their society. For example, we encountered a developer who said yes to everything we asked of him. In his culture, though, "yes" didn't always mean "yes". It took a while to realize that he was doing more harm to the project than moving it forward. It was eventually assessed internally, and he was replaced with someone else.

4.0
Overall Score They don't always show up on Skype when we call, and there's always room for improvement.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    In India, 9:0 can be any given time between 9: and 0:, which makes scheduling meetings problematic. They do reach their deadlines in the end, though.
  • 4.0 Cost
    Value / within estimates
    I've always had the feeling that, the more I become involved with a company, the less I see of the full extent of a bill. Also, the other team we work with delivers work at half the price of Radixweb, but executing the projects costs us more time.
  • 4.5 Quality
    Service & deliverables
    Working with a team that is close-by is much easier than working with an offshore. Radixweb isn't to blame for this, but the distance is a barrier.
  • 5.0 NPS
    Willing to refer
    I would recommend them any time and I have done so to friends and colleagues, without getting paid.

Dedicated Dev Team for Boutique IT Firm

"They specialize in certain technologies but don't limit themselves to any single area."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
June 2014 - Ongoing
Project summary: 

Radixweb provides visual design, UX, custom development, and ongoing support and maintenance services. The dedicated team includes developers, designers, and QA specialists, depending on project needs.

The Reviewer
 
11-50 Employees
 
Copenhagen, Denmark
General Manager, Accelerate ApS
 
Verified
The Review
Feedback summary: 

Radixweb has extensive and diverse knowledge of open source CMS technologies and offers a broad range of services, resources, and capabilities. Although the team can expand their focus to other departments and simplify security measures, they perform well overall and deliver quality results.

BACKGROUND

Please describe your organization.

We develop websites based on open-source technology.

What is your position?

I am the general manager of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

I was looking for a partner knowledgeable in an open source CMS [content management system]. We wanted to be able to leverage their resources to complete project work.

SOLUTION

Please describe the scope of their involvement.

They have been involved in the visual design, UX implementation, and have done custom development. Radixweb also offers ongoing support and maintenance for the product.

Their team varies in size depending on the projects we work on. Typically, they assign us two to three developers, one QA [quality assurance] specialist, one designer, and one CSS/HTML developer. There were also periods when I only had one developer dedicated to my project.

How did you come to work with Radixweb?

I found four potential suppliers by searching online. I sent requests for information related to the project I was looking to work on. I interviewed the four candidates, and Radixweb performed the best out of all candidates. They had the most developers for the specific technology I was interested in.

Could you provide a sense of the size of this initiative in financial terms?

The total cost for all projects so far has been in the area of $100,000.

What is the status of this engagement?

We started working together two and a half years ago.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are no metrics for us to share because we aren’t tracking anything. They deliver their assigned work and we review it. I’d say that, overall, we’ve been impressed with their performance.

How did Radixweb perform from a project management standpoint?

They have performed well. They're below expectations with some tasks, and above expectations with some others. I use a time registration system through which I keep track of Radixweb's work. Whenever they approach 80% of the total agreed-upon time, I receive alerts. Other than this, we don't use any specific tools. We share files through box.com.

What distinguishes Radixweb from other providers?

They have a broad range of services. They specialize in certain technologies but don't limit themselves to any single area, in particular, thus giving me access to varied resources and capabilities.

My company is in the process of merging with another entity. They use different CMS technologies like Joomla, to which we will have to adapt. Radixweb's diverse knowledge will prove especially useful in this situation.

Is there anything Radixweb could have improved or done differently?

They could focus their attention more on what other departments are doing. The knowledge and communication of the products they can offer in other departments could be a point of focus.

Radixweb also has a lot of internal security implementations, which can make day-to-day work with programs and files difficult. On the other hand, it's good to know that they do have strict measures in place and that the documents I share with them don't reach unwanted places.

4.5
Overall Score The experience has been good, including their management. They came to meet us in Denmark, which we appreciated.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They're fantastic in terms of flexibility. I can scale resources up and down on a modular basis, and they've always respected deadlines.
  • 4.5 Cost
    Value / within estimates
    They are competitively priced in the outsourcing market. Also, they provide incentives for employing a large development team. If a team is scaled to four people, the fifth resource is free. Their flexibility is also fantastic. We can scale them up and
  • 4.5 Quality
    Service & deliverables
    They performed very well, but there's always room for improvement.
  • 4.5 NPS
    Willing to refer
    I've recently recommended them to a friend.