IT Outsourcing & Custom Software Development

Radixweb delivers IT Outsourcing and Custom Software Development services from ideation to execution, enabling 2500+ global clients to drive greater business value. Innovation being a culture, We take integrated and agile approach to building customized solutions across the varied business domains.

Blending 16+ years of industry experience we manage to reduce budget and execution timeline of any software projects through a global delivery model. 

 

Specialties

  • Bespoke Software Development
  • Software Product Development
  • Web & Desktop Application Development
  • Cloud Computing
  • Application Modernization
  • Enterprise Mobility
  • Enterprise Content Management
  • Embedded Software Development
 
$10,000
 
< $25 / hr
 
50 - 249
 Founded
2000
Show all +
Ahmedabad, India
headquaters
  • Radixweb
    401 Anand Mangal II
    Ahmedabad, GJ 380052
    India
    7187151551

Portfolio

Key clients: 

XEROX, Cnet, Ricoh, Shutterfly, New York  Times, DITTO, Tesco, FastTrack, eCAT, RRCollection, Visiun, Compliance Group

Recruitment Software Solution

An Australian client- FastTrack was having a Windows based recruitment software.They were keenly willing to migrate their legacy recruitment product at latest technology platform. Apart from migration, they were searching for a reliable IT vendor that can offer robust development with the latest user interface and incorporate new functionalities. 

There was a smooth migration from windows to web-based system without disturbing the on-going operations. Radixweb handover a state-of-the-art custom software with exclusive functionalities such as Job Order Management, Diary Module, Attendance Management, Customized Forms Development etc. There is also Two-Way Outlook Synchronization facility to manage contacts, calendars, and to-do lists.

Today, FastTrack is offering a streamlined and fully automated Recruitment Software to its end clientele with an intuitive front office. Its end users are enjoying an automated software having enhanced functionalities.

Supplier Management Portal

Supplier management is a mammoth task; if the right methodology and tools are not in place. To imbibe smooth supplier management, South Africa based print service provider was looking to build advanced automated portal to add more value to their vendors and customers.

Some of the specific needs articulated by the client was to get rid of manual administration to increase organizational growth, smooth lining internal business operations and less disruption to existing users of the system.

Radixweb delivered a fully customized responsive web application to enable the suppliers and buyers with real-time visibility, greater flexibility and higher efficiency with improvised functionality like:  Supplier profiling, finance and configuration module, and reports.

With this solution, the client yields an improved business ROI, web-based 24*7 availability, and drives competitive advantage in the market.

Mobile-based Order Management Solution

With over fifteen years of experience, a leading design service provider of Canada was looking for a tech partner to expand their customer base by making their legacy order management system mobile rich. The main challenge they faced was to find a solution that suits the cost involved in operation and order processing and get real time support to understand back end technology.

When Radixweb partnered with the client, the primary goal was to help create an extensive customer-base for the client modernizing existing system using latest tech and make it mobile. Working towards it, the team designed an online designer studio with advanced features like personalized templates and online proofing. A customer portal to cater needs of B2B clients was created.

With mobile enablement and wide-ranging features, the client gained better advantage over competitors. Streamlined order management resulted in reduction of customer service expenses.

Audit & Compliance Tools

The Irish client - ECAT is a leading training and consultation provider to fortune 500 companies, simplifying Audit & Compliance processes of the commercial and corporate premises. The requirement was to develop a fully automated software that facilitates audit conductors to conduct on-field audits using mobile apps.

Radix developed a next generation SaaS/Cloud based software having multi-tenant architecture. The software product developed for both web and mobile platform with intuitive UI and customized features and functionalities. The application has a unique development that is two-way data synchronization between web and mobile in offline mode.

The delivered solution played a vital role in molding an advanced vision of the ECAT' Audit and Compliance process. Client was highly satisfied with an easy understanding of their requirements, timely release and high-end scalable solution by our software development Radixweb’s experts. 

Insurance Management Software

One of the leading Insurance services providers from Jamaica was seeking for a hi-tech software for complete automation of his complex insurance operations. Key requisite of system was to seize their paper based insurance quoting process. They asked for advanced functionalities that involve comparisons from multiple insurers, attending claim, endorsement requests, etc. Policy consumers can compare and purchase insurance policies online and manage own policy related information and renewals.

We offered a customized, feature-rich and responsive web interface for all users of system. Radixweb configured complex logic of Rule Engine for automated insurance quote generation. The insurance software contains several modules such as Insurance Quote Engine, Quote Comparison with multiple carriers, Payment Gateway Integration, Customer Relationship Management, Claims Management, Customer Portal, Task Scheduler & Management etc.

Dynamic Webforms Solution

ECAT, Ireland-based client, is an industry veteran in training large organizations on Audit & Compliance Management. ECAT had an ultimate idea to create a paperless audit system that permits to create custom web forms as per tailored requirements of diversified industry domains. Users should be able to perform entire process starts from creating form to submitting them through web and mobile platforms to inspect hygiene of commercial and corporate buildings. 

Radixweb delivered an exclusively interactive application for web and mobile to conduct and submit audit forms through online and offline. Enabled client to have fully automated paper driven survey process to manage complex operations of data collection, distribution and reporting using web and mobile platforms.

This solution helped ECAT to increase productivity with 100% automation of a highly paper-driven process. Better business decision with real-time analytical and graphical report generation.

Online Auction Portal

A client from Denmark, a sports club owner wanted to develop a responsive portal to auction sports related items online. The portal is for sellers to auction advertising space & bada effects and buyers to bid for auctioned items. Vendors to give quotes on production or marketing materials.

Radix deployed a Kentico CMS based robust solution to the client by implementing bespoke functionalities of CMS and eCommerce. The solution allows all different users to operate the system such as Buyers, Sellers, SR administrators and vendors at a single platform. Vendors associated with the portal can share quotes for productions of the marketing materials. There is an integration of advanced features such as signalR, Google address locator using maps, custom campaign management etc. 

The client is now easily managing advertising space and benefit with the commission from the sports club as well as the buyer.

Laboratory Data Analytics Tool

Visiun Inc. is a leading provider of performance analytics to the laboratory industry. They approached Radixweb to develop a comprehensive suite of tools to improve laboratory performance & efficiency. Prior requirements were to develop customized dashboard and migration of existing Excel plugin based reports generation process to HTML5.

Radixweb has delivered highly customized dashboards that gives the whole overview of all the tests of Lab as per user desired settings and migrated existing reports generated by Excel Plugin to HTML5 reports with charts. Dynamic dashboard allowing client as well as users to modify settings as per their changing requirements to automate the process. The tool contains a background service that permits client to create a summary and send emails of his desired reports.

Due to satisfactory and reliable work experience with Radix, client planned to extend this project for further development of other modules and integrations.

Recruitment Software Migration

SolidVision- A client from Switzerland had Windows-based legacy HR management software developed using VB.Net specifically for recruitment purpose. The client wanted to migrate whole application with the latest technology available in the market to meet the competition.

Radixweb smoothly migrated whole application at.NET Framework, the latest technology available in the market, using MVC4 architecture. Our team provided a hassle free upgrade from windows platform to web platform without interrupting existing operations. Our migration enables the software to run on web as well as on hand-held devices reaching more target audience. Agency, Time Sheet Report, Mission, Client and Employee are the essential modules that improve an efficiency of software.

Client is experiencing higher productivity with easy to use advanced HR system which is allowing him to reach more target audience and 60% reduced cost as latest system carries easy maintenance.

Health Insurance Software

Our insurance client from France specialized in Healthcare domain was looking for an intuitive software to manage his health insurance operations. Their client base is those families who migrated to France from other places. They were facing lead duplication issue that creates negative effect on sales volume. Clients wanted to streamline and integrate its documentation and policy application procedures to reduce their administrative and operational overhead cost.

Having expertise in insurance domain, Radix delivered a web-based software that permits client to set a service oriented process for quote and a unified procedure for issuing insurance policy with enhanced accuracy. Integration of quote engine for seamless and user-friendly quote management with dynamic UI. Advanced features of the solution include Document Imaging, automation of entire health insurance life-cycle, MIS integration, automated insurance claiming process, etc.

Bespoke Print Solution

Personalized Paper Manufacturing Group (PrintPPS) is a well-known manufacturer of customized stationery products, based in North America and serves in USA and Canada. The client wanted to develop a solution to allow their end customers to design stationery products online and also facilitate to upload offline created designs.

PrintPPS partnered with Radixweb to implement their requirements into an easy-to-use customized print solution. Radix team worked relentlessly to create tailored product page layout with step-wise assistance to place order with minimum efforts. Personalized online calculator and real-time shipping price calculation for customers to view price combinations were created.

DAVE GAULDEN, CEO, Print PPS commented, "For over 4 years, I have worked closely with Radixweb team of professionals. They have a unique way of taking my conceptual ideas and turn them into software functionality."

The client witnessed a significant surge in orders and...

Web-based Order Processing System

Based in USA, 55Printing is a highly acclaimed brand providing fast, reliable and high-quality customized design and print products. They were in search of a solution to meet the challenges of traditional proofing system and reduce human efforts.

The client partnered with Radix to create a fully customizable design solution to automate order processing and streamline workflow minimizing mistakes made by their users. Our team evaluated the requirements meticulously and delivered multiple personalization solutions for end-users to create and add their personalized touch to their artwork. With complete web-based proofing and auto-generate print ready file features, the preparation time reduced by 70%.

Due to Multiple Personalization Options, Complete Web-Based Proofing, Auto-Generate Press-Ready File the client has achieved greater cut on operation cost and achieved agility in workflow.

“Radixweb is providing the best responsive support for their solutions, and...

Custom Ecommerce Development

The client is the veteran in manufacturing and distribution of quality stationery products. A poor experience with previous vendor convinced the client to look for a new IT partner to support the development of their custom e-commerce website and design the custom features as per their unique needs.

Radixweb’s customization team developed their e-commerce requirements into easy-to-use features allowing a client to get the most out of e-commerce solution. Team Radixweb proactively upgraded their customized solution with capabilities and process improvements in-line with the changes in the market, customer preferences & technology developments.

The Key Features:

Customized Product Page Layout for Ease of Ordering

Online Calculator for Unique Strategy

Real-Time Shipping Price Calculation

Radixweb consistently offers solution upgrades to the client so they can address changing market trends.

MS CRM Customization

GPrint owns a margin based printing business. They are an intermediary between the buyer and printers so a margin driven software was their basic needs. They wanted a real-time data synchronization across their varied centers. Integration between MS Dynamics and QuickBooks also required automating various business processes. 

Radix delivered highly customized MS CRM that allows different users (business center at US, operational center at China, and Partner Printers) of the client to set their margin on pre-defined and customize print product printing. We have also provided custom web interface  by integrating MS CRM with an Online Accounting Software (QuickBooks) using SOAP base web services to automate data entries & Orders Management along with an advanced development of custom features and functionalities.

The developed solution played a decisive role in shaping a new advance vision of the organization sales and collection activities.

Human Resource Management Sofware

Compliance Group, a client from the European region, provides HRM Software to the corporates across the UK. They wanted to develop a web application to manage various HR related activities. Some of the required functionality were streamlining HR phases, role and rights based system, centralize control, freedom of creating sub-domain, features for leave & payroll management etc.

Compliance Group offers a next generation HRM software developed by Radixweb to manage all HR operations and employee services from the single platform. They can create sub-domains of client companies in the application to manage their employees’ information. Exclusive management of employee data through advanced features such as Expense, Document, Payroll, Review Management, Booking Calendar, Single Signed On, Leave Record Management and more.

Radixweb HRMS permits Compliance Group to add required features as per his changing needs to manage a massive database of its end companies.

Debt Collection Software

AR&R Collection is 2015 Copper Cactus Award Winner for technology innovation and leading USA based financial services firm, specialized in commercial collections for debt recovery firms. Back in 2011 they approached Radix for legacy system migration, their key requirement was migration of existing data, integration of QuickBooks, generate customize reports.

Migration of existing data from Sybase database to SQL Server 2008 done smoothly by Radix experts. We prepared and implemented logical design structure on the basis of stored database, dependencies of data and relationship amongst data to simplify debt recovery process. Delivered several modules to manage versatile operations of client’s different departments such as accounting, sales etc. In addition, we replaced customized systems like PHP based site, Visual Basic & Access based system & custom reports and so on.

The implemented solution played an important role in shaping advance vision of the...

Reviews

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Custom Feature Dev for Electrical Manufacturer

"The documentation [they] put together for our project was very clear."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Jun. 2016 - Ongoing
Project summary: 

RadixWeb modernized an existing but rapidly aging site. This involved redesigning the user interface and the implementation of new end-user/administrative features. The engagement remains ongoing. 

The Reviewer
 
11-50 Employees
 
Bern, Switzerland
Software Engineer, Studer Innotec SA
 
Verified
Feedback summary: 

Strengths include exceptional documentation practices and a clear commitment to customer satisfaction. Minor miscommunications occurred during the early stages of the project, but they did not impact the overall quality of the delivered solution.

BACKGROUND

Introduce your business and what you do there.

We are a manufacturer of electronic inverters. I am the product communications manager. I was responsible for the proposals and project management related activities. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Radixweb?

Our new product range will integrate more web features, which is where Radixweb was involved. We want to offer remote control functionalities for clients' installations, as well as to implement data logs, notifications, and alarms for our products.

SOLUTION

What was the scope of their involvement?

We had an original version in place, but it had been built using an older version of ASP.NET. Radixweb was brought in to refresh our website. They created a new interface as a first step. We are now working on the backend. Radixweb is building a custom solution using Bootstrap, CSS3, and ASP.NET Web API [application programming interface].

Radixweb assigned one developer, a QA engineer, a project manager and a business analyst to our project. Other resources contributed to the work as the circumstances emerged. 

How did you come to work with Radixweb?

We found Radixweb on the web, after issuing a request for proposal. The first reason for winning the project was Radixweb's price. They're much more cost-effective, compared to Swiss developers, but Radixweb is also a Microsoft Gold Certified Partner. They're very responsive and flexible, and the documentation provided by Radixweb was well-formed. It was very pleasant working with them.

How much have you invested with Radixweb?

The cost of Radixweb's services has been around $25,000 for our first phase. We estimate to pay $40,000 overall.

What is the status of this engagement?

We started working with Radixweb in June 2016. The project has suffered some changes and delays, but Radixweb was flexible in this regard. This was our first project with Radixweb, but we plan to go further in the next phase.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our specifications were imprecise in certain areas, so Radixweb needed to interpret them. As a result, some features didn't turn out as we wanted. The overall results are good, though.

How did Radixweb perform from a project management standpoint?

In the first phase, the scheduling was okay. We discovered that some specifications weren't very clear and needed to make a few unexpected changes in the next phase. Aside from this drawback, the communication with Radixweb was clear.

What did you find most impressive about Radixweb?

The documentation put together by Radixweb for our project was very clear.

Are there any areas Radixweb could improve?

Clients need to make sure that they're very clear about what they want when requesting something from Radixweb. Otherwise, they can do the job.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Radixweb is very responsive.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Health Insurance Policy Sales & Management System

"Throughout our working relationship with Radixweb, we have been allocated several project managers, all of whom have been extremely conscientious and provided us with a good service."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is a healthcare company located in France. Limited technical capabilities and a need to create an online marketplace convinced the client to find a partner capable of supporting its development. Radixweb was considered carefully and then contracted to supply a dedicated team consisting of a project manager, several developers, and quality assurance specialists.

The Reviewer
 
201-500 Employees
 
France
Project Coordinator
 
Verified
Feedback summary: 

The client remains very pleased with Radixweb and their overall performance. According to the client, they have received overwhelmingly positive feedback from end users of their online insurance marketplace. Radixweb was praised for their responsiveness and flexibility. The client maintains an ongoing relationship with Radixweb and recommends them to others.

BACKGROUND

Exclusive Healthcare is an SA [limited liability company] in France. The administrative center is in St. Raphael [in France] with accredited agents in France and the United Kingdom. Exclusive Healthcare is an insurance agency based in St. Raphael that specializes in healthcare policies for English-speaking people who have either moved to France, are planning to move to France, or who vacation in France. I have worked for the company since 2005. I am involved in the administration of the policies and have taken on the role of project coordinator with Radixweb.

OPPORTUNITY / CHALLENGE

When the relationship between Exclusive Healthcare and Radixweb began, the aim was to be more visible and to reach out to our target market by providing up-to-date information on health issues relative to expatriates living in or moving to France. Importantly, EHC wanted to create an online facility to allow the purchase of complementary healthcare plans with immediate coverage. At the time, this was revolutionary in France. In addition, EHC wanted their agents to be able to issue policies and to access their client's information.

Radixweb was involved from the start, providing the means to achieve greater visibility and the online purchase of complementary healthcare policies in France. They created a client-based system accessible to our agents.

SOLUTION

Radixweb were engaged to provide the solution because they were highly recommended by an important player in the insurance world. We were a small company at the time, just setting out, and so cost was an important factor. This has been an ongoing project with Radixweb, which provides constant backup service and help to develop our database according to our changing needs. We are currently developing a new website that will be launched soon.

RESULTS & FEEDBACK

The client base increased greatly during the first few years and this was due, in part, to the fact that we were more visible and able to give a good service to our clients and agents. With Radixweb, we are about to embark on a major update of the database, which shows that we are happy with them as our outsourced development team.

Through the years, we have modified and adapted our work strategy in accordance with our changing needs and staff. In hindsight, if embarking on a new project, we would spend more time determining our needs and certainly pay more attention to potential needs.

Throughout our working relationship with Radixweb, we have been allocated several project managers, all of whom have been extremely conscientious and provided us with a good service. It is not unknown for them to work late in order to help in an emergency or to meet a deadline. Quality assurance is dealt with both at our end and at Radixweb's end. The COO of Radixweb, Dharmesh Acharya, has been involved with the project from the beginning and has played an active role in the development of our database. We do not have anyone within our own company with IT [information technology] database development experience, and so we do rely on Radixweb to provide that for us.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dedicated Dev Team for Printing Technology Firm

"Most of the other providers I've used have asked 'How high' when I said 'Jump!', which is not the ideal response. I need someone who will challenge my ideas, and Radixweb has been such a company."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

The client is a technology firm developing a unique software solution that enables our customers to buy, sell, and plan their print productions. Limited technical capabilities required that the client find a partner capable of supporting the ongoing development of their custom printing solution. Radixweb was carefully vetted and then contracted to supply variable teams consisting of a business analyst, project manager, several Microsoft Stack developers, and quality assurance [QA] specialists.

The Reviewer
 
1-10 Employees
 
Copenhagen Area, Capital Region, Denmark
Chief Technology Officer
 
Verified
Feedback summary: 

The client conveyed great satisfaction with Radixweb and their overall performance. According to the client, Radixweb proved instrumental to the ongoing improvement and optimization of their custom printing solution. The client indicated that Radixweb is uniquely capable of rapidly scaling their teams in accordance with project demand. The client maintains an ongoing relationship with Radixweb and recommends them highly.

BACKGROUND

Please describe your organization.

We are a small IT services provider in Denmark with a background in advertising. We provide custom web development, marketing software, and implementation of back-office systems.

What is your position?

I am the chief technical officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

We have used their team's assistance in developing our software.

SOLUTION

Please describe the scope of their involvement.

We've worked on around ten different projects with them so far, spanning from a couple of weeks to two or more years in duration. They participate in both project management and the actual programming.

We work primarily with .NET and our work is mostly custom-built from the ground up. We build desktop web applications and focus less on mobile development.

Their team has ranged from 3 developers to 20, at peak capacity and including their testing and quality assurance people.

How did you come to work with Radixweb?

We have multiple divisions within our company. One of those is a print broker which handles outsourcing our print work to other partners within Europe. We were looking for web printing software and came across a Radixweb solution called Web to Print.

I happened to be in Mumbai and was told about their company. Their headquarters were relatively close and, coincidentally, one of their sales reps was also in Mumbai. We set up a meeting and talked about their print shop solution. I returned to my office in Bengal, and we didn't talk about any other development opportunities. During this time, in 2007, Oracle, Google, and Microsoft were entering Bengal, which led to a shortage of skilled developers. Everyone was migrating to those gigantic IT companies. I concluded that it would no longer be feasible for us continue our operations there, but I also came to find that Radixweb was a very sound developer themselves. We started our first project in 2007 for our PHP-based print shop solution and gradually grew together.

Normally, when meeting with a new vendor, you'll be shown a bunch of PowerPoint presentations which are unlikely to leave out any buzzwords from the industry. Radixweb was quite different. They were down-to-earth and had all the standard certifications that come with their field, but what stood out was their project management ability. They were significantly ahead of other Indian companies. It felt natural to choose them.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been around $250,000.

What is the status of this engagement?

Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Most of the software we develop will end up being used by 10-20 people at most. Our aim isn't to create the next Facebook, so we have no significant metrics.

How did Radixweb perform from a project management standpoint?

As an example for their ability performance-wise: we've worked on a project that was 80% complete when the client decided to move in a completely new direction while, at the same time, keeping the same deadline. Radixweb was able to scale up perfectly within a couple of days. The project was completed almost on time, with around 50% of the work being altered. It was a testament to their project management skills and to the architecture that was laid out at the beginning of the project. Scaling up on bad architecture is not achievable.

Normally, our projects don't go out of hand. This was an out-of-the-ordinary example. Radixweb does everything possible to keep deadlines once we agree on them. They keep track of all communication, and their project managers are good not only in giving a status of what they're doing exactly but are also great in communicating what they want from you as a client. There are companies that don't practice this communication, and it can be a huge surprise to learn that everything got delayed because you didn't answer certain questions.

Radixweb is focused on bringing deliverables and they acknowledge that finished work equates to the client receiving what they asked for. They ask the right questions at the right time and keep the client aligned. This has helped me when trying to get my clients up to speed on the current progress. Radixweb typically alerts me within one week of any event, and lets me know that we have to receive certain details from the client, which gives me the time to obtain them.

We use Redmine for project tracking, which is the main tool used by Radixweb internally. Coming from the advertising industry, it can be overwhelming to see such an extent of information flowing around. I use Jira with my clients and also use Jira Sprint Board when communicating with project managers. I've learned that it's always best not to interfere with whatever is happening behind their doors. Whatever tools help them organize should be allowed.

What distinguishes Radixweb from other providers?

Most of the other providers I've used have asked "How high?" when I said "Jump!”, which is not the ideal response. I need someone who will challenge my ideas, and Radixweb has been such a company.

Radixweb is one of the only companies I've worked with that has their own framework. They have 5-6 developers who do nothing else except for implementing a solid framework of tasks that are common to every IT project, like authentication, sending emails, and so on. When sending emails, a lot of processes come into play if the message cannot be sent out, which includes ways in which to handle SMTP servers that are not responding, or which are quarantining the email, and so on. Having all of this functionality built into one framework makes it tremendously fast to reach 80% of a prototype, when moving down the line. The system has been tested extensively, and the first build deliverables that we see from Radixweb are very good. Nothing is perfect in the IT world, but they are the closest we see to perfect.

We're also working with a different team. Any task that we give to them should ideally be described in minute details, down to the code level. They can deliver fine work, but don't have any backlogs of functions, whereas Radixweb has a very good framework that they keep developing. When we first used it, it was not as mature as it is right now. They've constantly worked on improving it within the last four years.

Is there anything Radixweb could have improved or done differently?

When executing projects that span thousands of hours, there will always be hiccups, and there will always be someone who falls out of line on the team. In Europe, we have a tendency of seeing Indians as simply Indians, ignoring the diversity that exists within their society. For example, we encountered a developer who said yes to everything we asked of him. In his culture, though, "yes" didn't always mean "yes". It took a while to realize that he was doing more harm to the project than moving it forward. It was eventually assessed internally, and he was replaced with someone else.

4.0
Overall Score They don't always show up on Skype when we call, and there's always room for improvement.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    In India, 9:0 can be any given time between 9: and 0:, which makes scheduling meetings problematic. They do reach their deadlines in the end, though.
  • 4.0 Cost
    Value / within estimates
    I've always had the feeling that, the more I become involved with a company, the less I see of the full extent of a bill. Also, the other team we work with delivers work at half the price of Radixweb, but executing the projects costs us more time.
  • 4.5 Quality
    Service & deliverables
    Working with a team that is close-by is much easier than working with an offshore. Radixweb isn't to blame for this, but the distance is a barrier.
  • 5.0 NPS
    Willing to refer
    I would recommend them any time and I have done so to friends and colleagues, without getting paid.

Dedicated Dev Team for Boutique IT Firm

"They [Radixweb] specialize in certain technologies but don't limit themselves to any single area, in particular, thus giving me access to varied resources and capabilities."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
Project summary: 

The client is a boutique IT firm that helps commercial businesses and other organizations maximize the value of their technology investments. Limited available resources and several demanding projects required that the client find a partner to support the development of multiple websites. Radixweb was carefully vetted and then contracted to supply a dedicated team composed of a project manager, multiple web and mobile developers, UI/UX [user interface/user experience] designers, and QA [quality assurance] specialists.

The Reviewer
 
11-50 Employees
 
Copenhagen Area, Capital Region, Denmark
General Manager at Accelerate ApS
 
Verified
Feedback summary: 

The client conveyed sincere appreciation for the work completed by Radixweb. According to the client, Radixweb is now instrumental the successful completion of their most challenging projects. It was noted that Radixweb performed exceptionally during their trial period and is able to consistently exceed the client's expectations in terms of responsiveness and reliability. Radixweb continues to support the client and comes highly recommended.

BACKGROUND

Please describe your organization.

We develop websites based on open-source technology.

What is your position?

I am the general manager of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

I was looking for a partner knowledgeable in an open source CMS [content management system]. We wanted to be able to leverage their resources to complete project work.

SOLUTION

Please describe the scope of their involvement.

They have been involved in the visual design, UX implementation, and have done custom development. Radixweb also offers ongoing support and maintenance for the product.

Their team varies in size depending on the projects we work on. Typically, they assign us two to three developers, one QA [quality assurance] specialist, one designer, and one CSS/HTML developer. There were also periods when I only had one developer dedicated to my project.

How did you come to work with Radixweb?

I found four potential suppliers by searching online. I sent requests for information related to the project I was looking to work on. I interviewed the four candidates, and Radixweb performed the best out of all candidates. They had the most developers for the specific technology I was interested in.

Could you provide a sense of the size of this initiative in financial terms?

The total cost for all projects so far has been in the area of $100,000.

What is the status of this engagement?

We started working together two and a half years ago.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

There are no metrics for us to share because we aren’t tracking anything. They deliver their assigned work and we review it. I’d say that, overall, we’ve been impressed with their performance.

How did Radixweb perform from a project management standpoint?

They have performed well. They're below expectations with some tasks, and above expectations with some others. I use a time registration system through which I keep track of Radixweb's work. Whenever they approach 80% of the total agreed-upon time, I receive alerts. Other than this, we don't use any specific tools. We share files through box.com.

What distinguishes Radixweb from other providers?

They have a broad range of services. They specialize in certain technologies but don't limit themselves to any single area, in particular, thus giving me access to varied resources and capabilities.

My company is in the process of merging with another entity. They use different CMS technologies like Joomla, to which we will have to adapt. Radixweb's diverse knowledge will prove especially useful in this situation.

Is there anything Radixweb could have improved or done differently?

They could focus their attention more on what other departments are doing. The knowledge and communication of the products they can offer in other departments could be a point of focus.

Radixweb also has a lot of internal security implementations, which can make day-to-day work with programs and files difficult. On the other hand, it's good to know that they do have strict measures in place and that the documents I share with them don't reach unwanted places.

4.5
Overall Score The experience has been good, including their management. They came to meet us in Denmark, which we appreciated.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They're fantastic in terms of flexibility. I can scale resources up and down on a modular basis, and they've always respected deadlines.
  • 4.5 Cost
    Value / within estimates
    They are competitively priced in the outsourcing market. Also, they provide incentives for employing a large development team. If a team is scaled to four people, the fifth resource is free. Their flexibility is also fantastic. We can scale them up and
  • 4.5 Quality
    Service & deliverables
    They performed very well, but there's always room for improvement.
  • 4.5 NPS
    Willing to refer
    I've recently recommended them to a friend.

Dedicated Dev Team for Marketing and Advertising Firm

"Their [Radixweb] flexibility and willingness to adapt to our changing needs really stood out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is a boutique marketing and advertising firm. Limited resource availability and several demanding projects required that the client find a partner to support the design and development of multiple custom sites. Radixweb was considered carefully and then contracted to supply a dedicated team composed of a project manager, full-stack developers, and user interface/user experience designers.

The Reviewer
 
1-10 Employees
 
Montreal, Canada Area
Director at Solutions D'affaires Technologiques Exatech Inc.
 
Verified
Feedback summary: 

The client remains very satisfied with the work completed by Radixweb thus far. According to the client, they have received overwhelmingly positive feedback from external end users and internal stakeholders alike. It was noted that Radixweb has never missed a deadline or delivered unsatisfactory work. The client maintains an ongoing and expanding relationship with Radixweb and recommends them highly.

BACKGROUND

Please describe your organization.

We are a web marketing company working for local businesses in Montreal. We also develop websites. We've been in business for three years. 

What is your position?

I'm the director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

When starting out, we needed a partner upon which we could rely for website development. We took care of the administration, but didn't have enough money for employing full-time web designers.

SOLUTION

Please describe the scope of their involvement.

They typically develop sites for us using WordPress, but we've also worked with DotNetNuke. They also handle image editing for banners and other elements for social media.

Radixweb has design and development departments, which are run by a project coordinator. We will typically interact directly with that person instead of the actual developers. They handle the requirements and design aspects.

How did you come to work with Radixweb?

I'd worked on PrintShop projects with them in the past. Ricoh had approved them to be an authorized supplier for the solution. We called Ricoh, and they highly recommended Radixweb. The credibility was there to begin with.

I found that they also did web development work, and decided to give them a try. Our first experience was great. Radixweb designed the business card letterhead, logo, and website for the customer. The speed and quality of their delivery were very surprising to us. We decided to continue our collaboration on other development projects.

What is the status of this engagement?

We've worked on at least a dozen projects together, and the work remains ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I've never received a complaint from one of our customers. Everyone was satisfied.

I handle the local maintenance with customers. I then communicate the requirements to Radixweb, who work on making any changes. We never had any significant issues with them. Whenever something came up, they would take care of it very quickly.

How did Radixweb perform from a project management standpoint?

Their delivery time is very fast, and they're very efficient. This is the reason we continue using them, and I've heard that's not always the case when working with overseas developers.

We have a very good relationship with their product and business development managers.

We mostly communicate using Skype and through the phone. They've also created an email account for me that tracks all the projects we're working on. Whenever we need to transfer large files, I will use my own cloud service. Other than that, we use Word and Excel.

What distinguishes Radixweb from other providers?

Their flexibility and willingness to adapt to our changing needs really stood out.

Is there anything Radixweb could have improved or done differently?

The time difference is the main issue when collaborating with them. They typically start their workday when our local time is midnight. This is not their fault, of course, and has more to do with people in North America wanting to deal with offshore companies.

I've adapted by sending them necessary information at midnight. They start their work the same day, which means it will be complete in the morning, when I come to work. In the end, this is actually efficient. My recommendation to them would be to extend their hours by having some technicians available during United States and Canadian working time. Even so, Radixweb are available even until 10 a.m. local time.

5.0
Overall Score We work very well both with their project manager and individual developers. I don't give five-star ratings easily, but Radixweb have earned them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Right now, economic conditions are not in favor of Canadian companies, but I would still say they offer good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I do recommend them on occasion when asked about offshore developers.

Developing Staffing Solution for IT Firm

"We had our fair share of release deadline pressure on few occasions, and I must admit the [Radixweb] team worked extremely hard to get us through."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is an information technology firm offering a staffing solution that enables both recruitment and labor management businesses to manage their talent pool efficiently and drive profitability. Limited technical expertise in-house required that the client find a partner to support the ongoing redevelopment and optimization of their custom staffing solution. Radixweb was vetted carefully and then contracted to supply a dedicated team of engineers, designers, and quality assurance specialists.

The Reviewer
 
11-50 Employees
 
Melbourne, Australia
Product Lead, IT Firm
 
Verified
Feedback summary: 

The client remains very satisfied with the work completed by Radixweb. According to the client, Radixweb is now instrumental to the ongoing development, customization, and optimization of their staffing solution. The client maintains an ongoing relationship with Radixweb and recommends them highly.

BACKGROUND

Please describe your organization.

We are a software development company, and we only cater to the recruitment industry: human resources and payroll. We have our own software product, and we offer consulting services to recruitment and HR industries. In terms of size, we are about 60 people. Our head office is in Melbourne, Australia, and we have a sales office in Sydney, but most of our operations are located in Melbourne. There aren't many end-to-end products out there and, when I say end to end, I mean something that caters for full end-to-end recruitment business process right from hiring candidates to pay and bills. FastTrack is unique as FastTrack360 is a completely integrated recruitment, payment, and billing solution.

What is your position?

I work with FastTrack as the product lead. I am responsible for building and maintaining our systems. I work extensively with our clients and our CTO [chief technology officer] to build the roadmap of the product. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Radixweb?

We were trying to rebuild a previously existing application, which was a client-server based desktop application hosted on in the cloud. Our existing application required a lot of maintenance and upkeep, and required a lot of expensive hardware to host and these costs were prohibitive for some clients to come on board. Besides, most of our clients wanted to move their services, data, and properties to the cloud. We were looking to rebuild our entire suite of applications using latest technologies and host everything in the cloud.

Are there any metrics or numbers that can quantify the challenge or opportunity?

I don't know if I can put any numbers as such, but it was quite evident that we were losing market share because we didn't have a cloud offering. We had competitors that had cloud offerings and most of our clients wanted a simple system where they can simply go to a URL, log in entering user name and password, and then are set to start using the system. Our old system was quite heavy in terms of installation and maintenance. We were losing market share, and our aim was to recapture our market share again.

SOLUTION

Please describe the scope of their involvement.

We had a large application in operation for the last 14 years. We had more than 600 clients using our current application. There were many functionalities that were added during that period. When we decided to go for a cloud offering, we decided to start from scratch and rebuild all our applications using one technology. Having a consolidated platform was going to be key. We decided to build our application in separate stages. We have clients of all sizes, some ranging from one to five users and others with nearly 2,000. It's a huge system catering to quite a bit of market, and our strategy was to rebuild it in phases.

Our first goal was to build something quick with which we could go to market. Our first target audience was a small user base with between one to 20 users. We were trying to build a system that could handle the end-to-end business of a small- to medium-sized recruitment company and then slowly, in future phases, grow into an enterprise system and bring in the rest of the functionalities for more demanding clients.

We worked very closely with Radixweb in terms of our design and architectural approach. Radixweb provided their framework and suggested an alternative architecture for our applications. Radixweb had good framework already built, so it made sense to use existing framework to build our products on. We had very aggressive timelines for phase 1 and wanted to go out to the market in six months with the whole product built from scratch, which was achieved with Radixweb. I won't go into the details about cost except we were happy with the cost and Radixweb ensured that they kept my project within budget. In phase 1, we had 15 developers at Radixweb for about seven months. We had a similar team for phase 2. We are now into phase 3 and into an ongoing development lifecycle. At this stage, we have various projects running with an average of between 12 to 15 Radixweb developers.

What software or technology did you select and why?

Before executing this project, we had a good idea that we wanted to build a browser-based system, and we were already beaten up by the whole bandwagon from Microsoft Silverlight. We had invested quite heavily into Silverlight in last three years building software within our own organization. Microsoft decided that they are not going to support Silverlight anymore. We discussed our issues with Radixweb as well as many other consultants in Australia in deciding the best technology to rebuild our application. After a lot of consultation from number of various stakeholders with Radixweb and in Australia, we decided to rebuild using HTML5 with an AngularJS Framework for the front end, and web APIs [application programming interfaces], and Microsoft SQL Server Database for the back-end as our technology stack. 

How did you come to work with Radixweb?

We had an extensive approach when it came to finding the right service provider. I had personally visited offices of about six different providers in India, Australia, and Sri Lanka and had spoken to a number of them. We did some pilot projects with a couple of them, and that was our strategy to find the right partner. We were looking for a service provider that could work with us as our partner and not simply as a vendor. There were a number of things that set Radixweb apart from others, but if I have to say one thing, I would say their ability to understand our business requirements clearly. I was surprised with how most of the vendors that I was speaking with were not able to understand what we wanted to achieve. Radixweb provided a plain, simple, and obvious solution and said, "OK, let's put a team together. Let's start building it." 

With what parts of the project was the service provider involved?

Radixweb was involved with the initial architectural discussion. Then, they were involved in the design, development, quality assurance, integration, and configuration. 

When was the project completed?

The project is ongoing, and it will be ongoing for a while. We still haven't finished it. As I mentioned earlier, we are doing in phases and phase 1 and phase 2 are now finished. We are into the third phase, and we have quite a lot left to complete. 

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this engagement?

The project was delivered on time within budget, which is quite unheard of in the IT [information technology] space, but the guys at Radixweb did a fantastic job to make sure that it is done in the right way. Our main goal was to gain the market share back. We haven't quite reached that level yet, but we can definitely see that we are going in that direction. We now have a fantastic product that we are putting in the market. There is a lot of interest coming out from the market for this. We have a number of sales in our pipeline, quite a few clients have already gone live on this particular system and lot more are in a queue to go live. I won't share the number or the process, but in terms of efficiency, we have certainly been able to gain that market confidence and are well on track to regain market share.

Do you remain confident in the technologies used to build your solution?

Yes, of course. There is no doubt. Absolutely – no doubt in our mind. We have selected the right software, right technology and right partner. One thing I would say to anyone who likes to work with Radixweb, there are absolutely no doubts that they are fantastic guys. But, just like any outsourcing project, you will need someone to work very closely with Radixweb. This is true of any service provider, and it's fairly important that the goals are outlined very clear.

How did Radixweb perform from a project management standpoint?

They have delivered everything that we had scoped within the agreed schedule and the specified budget. They were very flexible, and the team at Radixweb is fantastic. We had our fair share of release deadline pressure on few occasions, and I must admit the team worked extremely hard to get us through. When there is time to go above the regular commitments, they have always done so. I have no complaints.

What distinguishes Radixweb from other providers?

I haven't worked with many other service providers. I don't think I can compare my experience with Radixweb to my experience with another provider. I will reiterate the fact that they were very good at understanding the business logic and requirements we described. Having a clear grasp of our business definitely resulted in a better project experience and, ultimately, a more suitable solution for us. 

In hindsight, were there areas in which they could have improved?

I believe there are always areas for improvement. I think what they could improve is with better estimates. Having said that, they were not too far away, but there were some instances when their timing or pricing was a little unrealistic. 

How would you summarize your experience with the service provider and would you recommend them to others?

I'll recommend to others – yes, of course, I would say this without any sort of hesitation. It has been a great experience, a journey that I had never done before personally or as a company. All our development was always from Melbourne at our head office with our own team, and we went ahead with it by taking a step with outsourcing. It has been a fantastic experience. For the first few months when things were settling, there was some level of back and forth, but once it all settled and as soon as we started talking the same language after building some rapport with the project manager, things started working as expected. My experience with Radixweb has been very good.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Development for Digital Signage Firm

"Performance has been great. Compared to our previous methodology – onshore development with in-house developers – our costs are down by around 30 percent while our output has doubled."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
Project summary: 

The client is a startup digital signage firm specializing in helping retailers develop and implement custom digital marketing solutions. Limited in-house resource availability required that the client find a partner to support the completion of their custom development work. RadixWeb was vetted carefully and then contracted to support the client with a dedicated team of designers, developers, and project lead.

The Reviewer
 
1-10 Employees
 
Victoria, Australia
Chief Technology Officer, Digital Signage Firm
 
Verified
Feedback summary: 

The client remains satisfied with the work completed by RadixWeb thus far. According to the client, RadixWeb performed well given the time frame and scope of work assigned to them. The client indicated that they have received mostly positive feedback from end users regarding the speed and reliability of their developed solutions. The client recommends RadixWeb to others.

BACKGROUND

We are a digital signage and place-based digital communication company focusing on the retail sector. We provide a full-service solution, such as design, hardware supply, installation, cloud-based digital signage management platform, ongoing support, and specialize in providing customized digital signage solutions for large retail networks. We are based in Australia, but support clients worldwide.

I am the chief technology officer, responsible for product strategy and development as well as overseeing technical operations.

OPPORTUNITY / CHALLENGE

When we selected Radixweb, we were seeking a partner to maintain and develop our core digital signage product. This product is critical to our business as it underpins our primary service. We were seeking cost-effective and reliable maintenance capability, enhancement capability as well as capability to expand teams rapidly in order to respond to client-specific needs or undertake client specific developments. Key measures for improvement were in relation to cost effectiveness, responsiveness to customer needs, and platform reliability.

SOLUTION

Radixweb was identified by referral. They were selected on the basis of technical fit – range of technical capabilities to support our needs and range of technical services – quality of communication and reporting, quality management processes, flexibility, customer service, and cost.

The scope of the service is development and technical research. Strategy, design, and architecture is done in-house as is task prioritization. We continue to complement Radixweb resources with some in-house technical capability for R&D [research and development] and quality management. They have been engaged for 12 months and the project work remains ongoing.

RESULTS & FEEDBACK

Performance has been great. Compared to previous methodology – onshore development with in-house developers – our costs are down by around 30 percent while our output has doubled. Quality has improved. Costs are predictable while we have improved access to certain skill sets. They are highly flexible and responsive and have provided a continuity of resources. They have delivered everything that was expected on them.

As with any development team, quality varies between individuals, and this is something we need to be aware of in assigning projects and tasks and assessing time frames. Management of developer QA [quality assurance] prior to handing code for final QA, which we undertake in-house, could be improved. 

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

E-commerce Development for Stationery Products Manufacturer

"The numbers really speak for themselves, and we have typically grown in the 30% range per year since we started using RadixWeb."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client is a manufacturer and online retailer of stationery products. A poor experience with a previous vendor convinced the client to find a new partner able to support the development of their custom e-commerce site. RadixWeb was carefully vetted and then contracted to supply a dedicated team of backend engineers capable of developing their custom site from scratch and implementing the client's front-end design. 

The Reviewer
 
1-10 Employees
 
Albuquerque, New Mexico Area
CEO, Stationary Manufacturer
 
Verified
Feedback summary: 

The client remains very satisfied with the site developed by RadixWeb. According to the client, RadixWeb was instrumental to the successful implementation of their new e-commerce site. The client praised RadixWeb for their exceptional project management approach and their uncompromising responsiveness. RadixWeb exceeded all client expectations and comes highly recommended.

BACKGROUND

Please describe your organization.

We are a manufacturer of custom stationary products.

What is your position?

I'm the chief executive officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with RadixWeb?

We were looking for a website developer that could provide us with an online customization and personalization website for customers, so they could design their products online.

We had hired a domestic company to do that, spent $35,000 with them, and they could not give us a basic, functioning product. That's when we started searching for other companies and found Radix about five years ago. We delegated our project work to them. 

SOLUTION

Please describe the scope of their involvement.

We started the development work again from scratch, basically rebuilding what we had built before with our other provider. They used an e-commerce space platform, and ours was a totally custom solution. We uploaded all the images and text, and they did the coding. We guided them along the way, but RadixWeb completed all the technical work.

How did you come to work with RadixWeb?

We found them online.

Could you provide a sense of the size of this initiative in financial terms?

We have spent about $40,000 with them so far.

What is the status of this engagement?

The initial project lasted for four months, and we usually get an upgrade from them twice a year.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The numbers really speak for themselves, and we have typically grown in the 30% range per year since we started using RadixWeb. Our bounce rate has dropped significantly and the average time spent on page has increased on average. On the other end of the spectrum, with regards to usability, it’s been great. We don’t receive bug reports very often and even when we do, Radix is able to correct them quickly for us.

How did RadixWeb perform from a project management standpoint?

They're always within the budget. A lot of the time, we'll make a lot of changes on a project. They adapt to those changes and give us what we want.

They're always pretty much on the cutting edge of web development, and whenever they come up with an upgrade, we typically upgrade our website to reflect the new enhancements they've come up with. We were very instrumental in helping them conceive their design studio, to make it simpler for the customer. Each time there's been an upgrade, we've been involved in giving them the feedback from our own customers, and they have adjusted accordingly, and ended up passing that to their other customers, too. I don't know how many developers they use.

We've had the same project leader since the day we started. He is a terrific individual that has made our life a lot simpler. He may be in India, but we consider him part of our core team because we are very reliant on him, and he's been so helpful to us. As we find things in the process of the upgrade, we will send screenshots to them, which illustrate what we're looking for and what we want to change. We've shown them other people's websites and they've stepped up to the plate, and designed, essentially, what we're seeing at our competitors’ websites.

What distinguishes RadixWeb from other providers?

The key ingredient with them is that they know how to talk to you on a more personal level. We're not programmers, we have no earthly idea how to program. We will give them a concept in an elementary perspective. They take that idea and run with it. They don't overwhelm us with technical details; they simply get the job done and explain it in simple terminology. 

They have a strong program built into their structure. If you want to summarize it into a couple of words, from Radix' perspective, nothing is impossible. If you can dream it, they can pretty much put it together.

Is there anything RadixWeb could have improved or done differently?

At first, we received a lot of work that had bugs, which made us delay the project, and things of that nature. But once we brought it up and they put in a quality assurance team that started going through the website thoroughly before it was presented to us, all that went away. We did not run into any bugs at all after that. If we did find anything, it was very minor. That's been a gigantic improvement. Outside of that, I can't think of anything that they could do to improve. What they have done three years ago has made them the ideal company for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Redevelopment for Commercial Collections Agency

"I cannot stress enough how thorough RadixWeb's approach to requirement gathering was. The application is huge, and we got it done and deployed in two years with just five people."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

The client is a commercial collection agency that specializes in settling business-to-business-related debts. Limited time and resources coupled with an obsolete collections platform required that the client find a partner to support the overhaul of their custom solution. RadixWeb was screened carefully and then contracted to redevelop the client's collections platform using .NET/SQL technologies.

The Reviewer
 
51-200 Employees
 
Tuscan, Arizona
MIS Director at Andersen, Randall & Richards
 
Verified
Feedback summary: 

The client considers their collaboration with RadixWeb a major success. According to the client, RadixWeb proved themselves indispensable when it came to the successful redevelopment and launch of their collections platform, which has received overwhelmingly positive feedback from all stakeholders involved. It was noted that RadixWeb has an exceptional project management approach and maintains constant communication throughout the development process. The client highly recommends RadixWeb. 

BACKGROUND

Please describe your organization.

We are a commercial collections agency specializing in collecting on business-to-business debt, not individuals, unless they are personally liable for a debt.

What is your position?

I'm the MIS [management information systems] director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with RadixWeb?

We were using a collection agency software that wasn't really meeting our needs, and we needed to replace it. Licensing was getting out of control. It was going up on an average of 67 percent a year, which is insane. The support from that company was just horrible, and it didn't meet our needs. We were busy creating workarounds to keep the system going, rather than just having something that met our needs. Every update they did went further away from what we were looking for, so we decided to build our own.

Our first requirement was that it needed to be browser based, with a SQL [structured query language] back-end. We did not want to have to maintain tons of computers with software updates and craziness that way. We needed better document management, contact management, and an overhaul of the things it provided for us.

SOLUTION

Please describe the scope of their involvement.

They did both front-end and back-end development. We collaborated on the design; my role in this whole process was as the architect. I gave final approval on all design efforts. They presented us with several possible visual options. They asked what color scheme we were looking for, and then they presented me with three or four different layouts that we could choose from, which made it a lot easier. That was based on what colors we wanted to use and knowing overall what I needed it to accomplish.

I started out with a requirement gathering person. He and I had multiple phone calls using GoToMeeting in which I shared my screen and demonstrated our current systems, the challenges I felt we needed to overcome, the features I liked, and the features I wanted drastically changed. That was probably a good month of conversations back and forth, and recorded conversations with screen shots and the whole nine yards.

From there, we also had the senior business head at Radix come out for a week, sat with employees in all of the divisions, and then sat with me for quite a bit. We went over what the employees thought were problems that they would like to see addressed. At that time, we were also building a dictionary because in our industry, there is a lots of specialized language. He went back with a solid dictionary for them of what we mean when we say certain terms, kind of a reference guide. Then, we had a project lead and three developers, all at full-time. They worked directly with me as we fleshed out what we needed and what we wanted to do.

I'm pretty sure they were using Visual Studio. We did .NET for the front-end and Microsoft SQL enterprise for the back-end. We obtained the licenses for the SQL and everything for them. We also integrated it with QuickBooks, which we use for our company financials. We used the web connector process that QuickBooks has for exchanging information between our application and QuickBooks, which was all in C#.

We built the servers that they would use, and then basically gave them remote desktop access to those systems. We built the staging, test, and production environments for them as far as configuring Windows and all that kind of stuff. They built everything after that point and deployed to those systems.

How did you come to work with RadixWeb?

A previous employee here obtained a list of about 150 Microsoft Gold Certified partners, and I'm not sure where he got that from. We sent out RFPs [request for proposals] to all of those companies. About two-thirds of that list were domestic companies, and the other third were international. Alarmingly enough, I got one reply from a United States-based company, and it was, "Good luck with your project." RadixWeb's proposal was head and shoulders above all of the other replies that I received.

Could you provide a sense of the size of this initiative in financial terms?

The total was around $250,000.

What is the status of this engagement?

After we selected Radix, we started conversations with them in July 2011. Once the requirements gathering phase was done, they started coding and doing mockups in September of that year, and the application launched in September 2013. The work with them is still ongoing for features and bug resolution – that kind of stuff.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have actual metrics. Our employees are happy with the software, and productivity is much higher. We went with a basic mantra as we were going through the entire design process, and that was, "The things that an employee does every day, multiple times a day, should never be more than three clicks away." That's been tremendously helpful. My colleagues all tell me that they're just blown away with how much information is available at their fingertips and so quickly.

Also, our fees are up. Employees can manage more files now than they were able to at one time. All of which means that we can have lower staffing, but still keep customer service way up there. Our collectors have all worked at other agencies before and seen a variety of systems. Their feeling is that it's super user-friendly and that access to information is a breeze. It's not convoluted like other systems are. That's from the collectors' standpoint.

One of the other things that we developed after we went live was a client portal, using responsive web tech, which allows our clients to log in and get updates on their accounts, download information so that they can build custom reports, and view their remittance statements, payments – that kind of stuff. Our clients love it. They can be on any device at any time and take a look at their data.

As far as sales go, they just love that they can give clients that access right away. They also love the closeness of the information they need to do their job every day, when they're talking to their clients and giving them verbal updates. It's a click or two away, and they have all of the information. They're the ones contacting companies trying to get them to place accounts for collections with us. The admin team loves the reduced data entry that they have to do. Putting in new placements, and clients – all of that stuff is easy, and it's all optimized for keying work.

How did RadixWeb perform from a project management standpoint?

We use JIRA for keeping track of sprints, tracking work, and communicating back and forth. With the time difference between here and there, having a central area where all of us can communicate, from my tester to my DBA [database administrator] to me. We can assign stuff to each other quickly, make comments, and everybody can be on the same page. We'd previously tried to use SharePoint for that, and it just didn't work as well.

What distinguishes RadixWeb from other providers?

I cannot stress enough how thorough RadixWeb's approach to requirements gathering was. We took two months on that phase and, at the time, I felt that we were going too slow, but I can't stress enough how much that made our project a success. The application is huge, and we got it done and deployed live in two years with five people. My project lead is a very good communicator without many issues. My team was stable throughout the process.

Is there anything RadixWeb could have improved or done differently?

I've never had an issue with customer service. At the beginning of the project, I was given a full escalation chain of command, where if I was having an issue I could escalate to someone outside of the team that oversees everything. To be honest, I've never had to use it. I was able to deal directly with my project lead or the developers to get corrections done as needed.

At times, when interacting with some of the junior developers, I would see some messages that highlighted the fact that English isn't their first language. I would say for things like that when you know the system is going to interface directly with the user and provide confirmation messages and such, I don't think it's good to leave the phrasing to them. Now, when I know I'm going to have a pop that comes up, I give them the specific wording and configuration for it.

5.0
Overall Score I never had to use my escalation process. My team was stable throughout, and I think that's a big part of what kept us successful. I didn't have a lot of turnover.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have never missed deadlines.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Cloud-based Data Analytics Solution

"RadixWeb has been excellent – showing expertise in all of the key technologies we needed: C#, .Net, SQL Server, Azure, Telerik controls, and ABCpdf."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is Visiun, a data analytic software and services firm. The client wanted to convert its flagship product from a client-based application into a cloud-based solution. RadixWeb was brought on board in July 2014 to work in a Microsoft Azure environment, using SQL Server, .Net, and C# among other languages. The work continues, and the client has sent additional projects to RadixWeb as well.

The Reviewer
 
11-50 employees
Chief Technology Officer at Visiun
 
Verified
Feedback summary: 

The client is very satisfied with the work provided by RadixWeb. The client stated that RadixWeb had relevant expertise in key technologies for this project, and that they excelled at meeting the challenges imposed by fluid requirements. RadixWeb had no obvious area for improvement, and did a good job of adjusting on the fly to optimize resource allocation. RadixWeb is highly recommended.

BACKGROUND

Please describe your organization.

Visiun provides data analytic software and services to its clients.

What is your role at the company?

I am the chief technology officer at Visiun.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address with RadixWeb?

Visiun wanted to take its industry-leading analytics solution and move it from a client-based application to a pure cloud-based solution.

What were your company's business goals for the project?

We wanted to have a solution, which our clients would recognize for the same deep analytics, yet looked like it was made for the cloud and was not simply a quick port of a client solution.

SOLUTION

Please describe the scope of their involvement in detail.

This was a project hosted in Microsoft Azure environment. It involved a lot of SQL Server, C#, .Net, Telerik Controls, web services, and Redis Cache.

How did you come to work with RadixWeb?

We wanted a partner who was big enough to be able to pull in specialized resources when needed, but not so big that we would have trouble getting their attention. Radix has turned out to meet both of these points very well.

Could you provide a sense of the size of this initiative in financial terms?

We expect the project to take more than five years.

What is the status of this engagement?

Radix's work for us began in July 2014 and still continues. We have engaged them for additional phases of work during the last year. They have delivered on their commitments, and we have felt increasingly comfortable continuing to send Radix additional work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I do not have any obvious metrics to share, but Radix did deliver our cloud-based solution, which is now working excellently. We continue to enhance the solution with Radix.

How did RadixWeb perform?

RadixWeb has been excellent – showing expertise in all of the key technologies we needed: C#/.Net, SQL Server, Azure, Telerik controls, and ABCPDF. Our own fluid requirements have made it challenging at times, but RadixWeb has excelled.

What distinguishes RadixWeb from other providers?

When we felt things were not going perfectly, Radix was quick to agree with our assessment and was proactive in offering solutions, which we felt went beyond what was required. For example, early on, we felt that the four-person team was not delivering updates at a quick enough pace, Radix agreed and had come to the same conclusion. They removed one team member and replaced him with two others for six months – so 25 percent additional resources on the team at no additional charge. With some smaller items, Radix self-identified and offered solutions, which we felt were very fair.

In hindsight, are there areas in which they could improve, or things you might do differently?

I can think of no obvious things they should have changed. The resources allocated to the project were not always optimal, but the root cause was that we had changing requirements and priorities. Radix definitely did adjust as needed.

What advice would you give to a future client of theirs?

Give Radix good insight into your product plans. That will allow them to stay ahead of the curve in terms of lining up the best resources and offering suggestions on how to best staff and deliver.

This is not exactly specific to Radix, but still applicable: the more specific your requirements, the less likely you are to be disappointed. In most cases, when we did not get what we wanted, it was because we left our requirements at too high a level.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer