IT Managed Services Provider/IT System Integrator
Outsource IT Support Managed Services Company in Singapore & Malaysia .We are a leading Outsource IT Support & IT Solutions Company with over 29 years experience of delivering the highest standards of IT Services to organization across 3 Major Cities (Singapore, Johor Bahru and Kuala Lumpur).
Win-Pro is a IT Consulting Company in Singapore that can translates business strategy into viable technology solutions. We can deploy, manage and support the IT Infrastructure.
We provide IT Support Helpdesk Services, Enterprise System Integration (SI) Solution like UTM Firewall, Cloud Server Hosting and DNS, Web, Mail, FTP Hosting Services.
Win-Pro is a fast growing IT Managed Services Provider (MSP) that can proactively manage, monitor and maintain IT infrastructure.
Our specialization also includes as a IT Hardware/Software Vendor in delivering, deploying and maintaining IT Products & Services like Microsoft Office 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, Teamviewer, Logitech, Jabra, Plantronics, Polycom
We are excited to be working with Top Leading Brands.
- Kaspersky Gold Partner
- Logitech Authorized Reseller Video Conferencing
- Microsoft Silver Partner in Small and MidMarket Cloud Solutions
- Qnap Authorized System Integrator/Reseller
- Teamviewer Certified Partner
- Intel Gold Technology Provider
This year 2020, we celebrate our 27th year of IT Business.
Over the recent years, we developed well documented Standard Operating Procedures, IT Best Practices, Training Programs, Process Checklist and Strict Controls.
Therefore, we are able to scale and crafted our Digital Transformation plans from Reactive IT System Integrator to Proactive IT Managed Services Provider.
headquarters
other locations
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Portfolio
Longchamp, Rimowa, Starhub, NUS, NTU, SIT, Mapei, KSB, Ardex, Lazada, Splash Productions, Euraco Finefoods, Adampak, Beach House Pictures, TigerBrokers, Cell ID, Doxon, Premium Care, Corten Interior Solutions, Lantro, Fitson, Hegen, Sandpiper Communications, Acez Instruments, Family Movers, Classic Moving, ST Engineering
Inforgraphics - Company Profile
Tech Partners 1/2
Tech Partner 2/2
Engineer Training 2018
Euraco Fine Food Pte Ltd
In 1987, Sebastian Tan founded Euraco Finefood Pte Ltd (Euraco) to meet the growing demand for European delicacies in Singapore. A pioneer in the fine food industry, Sebastian recognised the potential of distributing premium food and beverage from overseas retailers. Today, Euraco has grown into a reputable company representing leading international brands such as Valrhona, illy, Ernest Soulard and Joselito Iberico Ham.
The fine food industry has evolved greatly over the last 20 over years, calling for a more vibrant melting pot of products and services. Even as they diversify their product offerings in Singapore, Euraco have also expanded into Malaysia so more people can enjoy the finer things in life. To this end, a sister company New Cuisine Finefood, based in Petaling Jaya, was established in 2006.
Throughout the years, their business has been built on three unchanging basic principles: conviction, commitment and passion. Sebastian Tan, founder and Managing Director of Euraco says, “Passion alone is not enough if one lacks the conviction to excel and the commitment to achieve.
We worked closely with their IT Department to provide our Managed IT Support Services.
First Page Digital Pte Ltd
Since 2011, First Page Digital is the proven market leader in SEO. They have consistently created targeted search engine optimization strategies that maximizes your website’s potential – resulting in increased online exposure.
Their expert marketing techniques work to drive qualified traffic and customers to your site, and our top talents in Singapore have helped hundreds of brands reach the first page of Google’s search results and stand out from their competitors.
We attend and provide to their IT infrastructure.
Nala Employment Pte Ltd
Nala Employment is the award -winning professional recruitment and career mentoring firm. They have steadily transformed into one of Singapore’s leading manpower recruitment agencies under effective management since our humble beginnings in 2016. They offer recruitment solutions that meet, if not exceed, our clients’ expectations within the time frame deemed most appropriate, backed by dedicated and well-organized teams.
We helped to transform their business digitally using Microsoft 365.
@ASK Training Pte Ltd
ASK Training is the market leader in providing the best-in-class training programmes for individual learners and corporate clients. They are recognized by SkillsFuture Singapore (SSG) as an Approved Training Organization (ATO) since 2014 to provide WSQ Training and Assessment.
They specialize in providing training for Microsoft Office tools and are a partner of ICDL (International Computer Driving License) in the provision of IT skills courses. They provide Soft Skills Training in the areas of communication, interpersonal relationship building, management, motivational skills and other areas of personal effectiveness for government agencies and corporate clients in Singapore.
As a committed training provider, they strive to deliver effective training programmes for participants to enjoy personal growth in learning and achieve higher business productivity in their organizations.
To deliver the best learning outcomes, their curriculum team conducts training needs analysis on our learners and work closely with our trainers to provide in-house customized training that are aligned to the business goals and objectives of our corporate clients to maximize positive takeaway from our sessions.
ASK Training is also a keen observer of changing industry trends. They constantly strive to develop new courses offerings to meet the evolving training needs of our learners to prepare them for the workplace of tomorrow.
Yamari SIngapore Pte Ltd
Founded in 1955, YAMARI specializes in manufacturing temperature sensors that detect precise temperature readings for our clients in extreme situations like intense pressure, heavy vibrations or high-flow velocities. Our expertise also allows us to achieve accurate temperature readings in the presence of very corrosive gases or liquids. With more than 5 decades of experience in designing and manufacturing temperature sensors and Thermowells, our products are able to consistently measure exact temperature data for highly demanding sectors such as power station, petrochemicals, oil& gas, semi-conductors, iron and steel, cement, rubber, food & pharma etc. As on today YAMARI has expanded into the reaches of the globe, with factories and offices in Singapore, Korea and India, representative offices in China, Taiwan and many other countries. Our company is also certified under ISO 9001, ISO 14001 & ISO 18001 and has been pursuing green procurement standards for preventing pollution in our global environment.
Acez Engineering Pte Ltd
Acez is a one-stop instrumentation house carrying wide arrays of products ranging from Temperature, Humidity, Pressure, Flow, Calibration, Explosion-Proof and Climate Change Awareness.
Maintenance and servicing programs are handled by Service Engineers trained and qualified by our Principal. AceCare guarantees only usage of genuine parts on all replacements.
Acez provides calibration from our ISO 17025 Accredtied Calibration Laboratory – Isolab upon customer’s request
Reviews
the project
Managed IT Services for Food Production Company
"Their solution to getting the root of a problem, offering alternatives, and bypassing time-critical problems is great."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Our company is a pioneer in the fine food industry and we have been in the industry for more than 30 years. We supply premium food and beverage from leading international retailers to five-star hotels, airlines, fine dining restaurants, high-end coffee and bakery chains and luxury resorts.
We have a staff strength of around 100 and I am the IT Manager. Essentially my job is to manage the infrastructure, systems & related services to support our business.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
We needed a vendor who has the capability and capacity to support our ever growing IT needs as we face the challenges of maintaining our continuous high growth. In the recent years, the business landscape has been evolving and we had to strive harder to support our valued customers.
Win-Pro provided the essential networking, security, hardware and consultancy services.
How did you select Win-Pro Consultancy Pte Ltd and what were the deciding factors?
We selected Win-Pro as our support partner based on the following factors: Reliability - Our systems run 24/7 and we depended on them in times of system & service failures. Feedback - They have a good track record with positive feedback from other clients. This was important to us as we needed a level of assurance before engaging their services. Commitment .
Over the years where we faced technically challenging problems on numerous occasions, Win-Pro was committed to run the extra mile to establish root causes and overcome them. Cost - Of course, this was an important factor. The $$$ was reasonably balanced as we strive for a win-win relationship for sustainability.
Describe the project in detail and walk through their service package.
Basically, our IT infrastructure & security were handled by Win-Pro while application systems are handled by respective specialist vendors. Their managed IT services cover networking, security & hardware support for servers, workstations & mobile devices.
How many resources from the Win-Pro Consultancy Pte Ltd team worked with you, and what were their positions?
IT director, System manager & System engineers.
Can you share any outcomes from the project that demonstrate progress or success?
Our IT infrastructure is stable and stability does not happen accidentally. Recently, Win-Pro implemented virtualization technology to reduce maintenance as our servers were ageing. This also helped to improve performance & increase capacity.
How effective was the workflow between your team and theirs?
Workflow was fine. Overall, we communicated regularly to identify and tackle emerging or recurring problems.
What did you find most impressive or unique about this company?
Their solution to getting the root of a problem, offering alternatives, and bypassing time-critical problems is great.
Are there any areas for improvement or something they could have done differently?
More elaborate explanations of technical solutions.
the project
IT Solutions for Coaching & Training Firm
"They were patient, and they were very competent in helping us resolve the issues that we faced."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a small SME providing consultancy, coaching and training services for clients in around Asia Pacific region.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
The challenge is to have a platform where we have unify communication so that we can be more efficient and effective in servicing our clients.
How did you select this vendor and what were the deciding factors?
Through recommendations from friends, we get to know Win-Pro and we started the discussion. What makes us feel comfortable is that Win-Pro never pushes any solutions to us. No hard sell. I feel that they understand our needs and provide us with some options.
Describe the project in detail and walk through their service package.
We implemented the Microsoft 365 solutions with some email security in place.
How many resources from the vendor's team worked with you, and what were their positions?
We have interacted with at least 3 of their team members. And they are all very approachable, patient, and competent in their work.
Can you share any outcomes from the project that demonstrate progress or success?
The outcome is peace of mind when comes to my IT needs. There was one when I hit some error messages when using the system. I just texted Win-Pro and the next moment I know we are talking on like with their support and working to resolve the issues. The professionalism that Win-Pro's team displayed is very much valued in this fast-paced environment. They set us at ease. They were patient, and they were very competent in helping us resolve the issues that we faced.
How effective was the workflow between your team and theirs?
Working with their team is easy and quick. I would say that it was a great experience.
What did you find most impressive or unique about this company?
Personalized support by contacting you directly to understand how they can help.
Are there any areas for improvement or something they could have done differently?
Not that I know of at the moment.
the project
Remote Class Setup for Training School
"No IT issue is an issue to Win-Pro."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Managing Director of an Adult Training School, @ASK Training.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
During the COVID CB Phase-2 of recovery when participants were allowed back classrooms for training, my training school faced a dilemma when we were planning for course runs. There was a mixed demand for physical and virtual training. To make it viable for my school to organize course runs, we had to search for a solution to ensure a minimum number of participants.
What were your goals for this project?
We managed to devise a hybrid solution where Ronald from WinPro played an important role.
How did you select Win-Pro Consultancy Pte Ltd?
Ronald introduced us to the Logitech™️ MEETUP 4K ConferenceCam, which allowed us to engage virtual participants from a physical class onsite.
Describe the project in detail.
Ronald introduced us to the Logitech™️ MEETUP 4K ConferenceCam, which allowed us to engage virtual participants from a physical class onsite.
What was the team composition?
Ronald handles our request independently.
Can you share any outcomes from the project that demonstrate progress or success?
Participants were impressed and pleased with the amount of engagement and interaction they could have with each other even though they were not physically on the same site. With the conference cameras provided by Ronald, we are confident that we can continue providing our learners with this dual learning classroom delivery model to suit their needs.
How effective was the workflow between your team and theirs?
Highly responsive from Win-Pro.
What did you find most impressive about this company?
No IT issue is an issue to Win-Pro. Kudos!!!
Are there any areas for improvement?
Nil
the project
Managed IT Services for Staffing & Recruiting Company
"Win-Pro Consultancy has a great price and is highly responsive to our needs."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of Nala Employment Pte Ltd, and we are an employment agency.
What challenge were you trying to address with Win-Pro Consultancy Pte Ltd?
We needed help with managing our IT services for our staffing and recruiting company.
What was the scope of their involvement?
Win-Pro Consultancy gave us advice and helped us upgrade our computer systems and software to make sure that everything is legal and protected from viruses. They also advised us to move to Office 360, which they set up for us.
Win-Pro Consultancy comes into our office to do the work, and if there are any issues while they’re not here, they’re able to take care of them remotely.
What is the team composition?
We’ve worked with three people from their team.
How did you come to work with Win-Pro Consultancy Pte Ltd?
We found Win-Pro Consultancy through a referral and they had good reviews.
How much have you invested in them?
We’ve spent around $20,000 on their services so far.
What is the status of this engagement?
We began the engagement in March 2019, and the collaboration is still ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Their implementation of Office 360 has enabled us to improve our efficiency, lessen paper usage, and have everything well recorded in our system. Having Win-Pro Consultancy on board has really helped us a lot. We’re dealing with an issue of manpower and this has allowed us to cut down on things for at least five years for auditing purposes.
We aren’t very computer savvy and with Win-Pro Consultancy, we haven’t had to wait a long time to get feedback from their team. Previously, it would take us a week to solve any struggles that we had.
How did Win-Pro Consultancy Pte Ltd perform from a project management standpoint?
We haven’t had many issues with Win-Pro Consultancy and the whole process has been very straightforward and quick. Their responsive team has given us very good service.
What did you find most impressive about them?
Win-Pro Consultancy has a great price and is highly responsive to our needs.
Are there any areas they could improve?
No. Everything is good at the moment.
Do you have any advice for potential customers?
I would recommend people to work with Win-Pro Consultancy because they’ve really helped us out a lot.
the project
IT Services for Medical Devices Company
"Their people are all well-trained and very responsive."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am one of the owner of a medical devices company. Our Mission is to be the leading supplier of good quality and affordable Portable / Home Medical Devices and Emergency Life Saving products for lay people.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
We hire Win-Pro to review our IT setup and implement the suitable software program for the team.
How did you select this vendor and what were the deciding factors?
The reason I selected this company is mainly because of Ronald in the beginning. He is a very sincere and knowledgeable guy. Just a short conversation with him helps to clarify many doubts that I have. After working with his team, I am equally impressed with their efficiency and knowledge.
Describe the project in detail and walk through their service package.
Win-Pro installed M365, Microsoft Defender, Datto SaaS Protection and Kaspersky Endpoint Security Cloud Plus for our company. Besides, also help us to implement File Sharing on Microsoft Team.
How many resources from the vendor's team worked with you, and what were their positions?
Besides Ronald, we also worked with 2 other engineers - Danial and Jason.
Can you share any outcomes from the project that demonstrate progress or success?
They finished the job in a timely manner and is able to resolve issues quickly.
How effective was the workflow between your team and theirs?
During the implementation, we had almost daily conversation via WhatsApp or phone call.
What did you find most impressive or unique about this company?
Their people are all well-trained and very responsive.
Are there any areas for improvement or something they could have done differently?
No
the project
Live Streaming Station Setup for Educational Company
"They're a strong, professional team with good experience."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We provide education and training service and do live streaming to audience in zoom
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
Setting up live streaming station with camera system and display.
How did you select this vendor and what were the deciding factors?
They're a strong, professional team with good experience.
Describe the project in detail and walk through their service package.
We set up a live streaming station and we need of multiple screens, camera to speakers, audio systems and stable internet speed. Win pro done all in time.
How many resources from the vendor's team worked with you, and what were their positions?
The CEO and the project manager.
Can you share any outcomes from the project that demonstrate progress or success?
On time, perfect set up and close follow up
How effective was the workflow between your team and theirs?
Works well via WhatsApp and call
What did you find most impressive or unique about this company?
Project management and schedule.
Are there any areas for improvement or something they could have done differently?
NIL
the project
IT Consulting & SI for Optometry Retail Shop
"My team was extremely happy with the performance of the system."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are in optometry retail. I’m a partner in KJ optom
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
Upgrade our IT hardware
How did you select this vendor and what were the deciding factors?
Referred by friend
Describe the project in detail and walk through the stages of the project.
Win pro was very professional. They hear our storage needs and recommended what’s best for our retail.
How many resources from the vendor's team worked with you, and what were their positions?
Two from the vendor’s team. Mr Ronald the boss and his son the manager.
Can you share any outcomes from the project that demonstrate progress or success?
My team was extremely happy with the performance of the system. We were able to perform our task efficiently due to the fast and effective system.
How effective was the workflow between your team and theirs?
It was all completed with the time they promised. The communication was smooth flowing and was conducted through email, phone call and WhatsApp.
What did you find most impressive or unique about this company?
They are fast in replying and efficient in their work.
Are there any areas for improvement or something they could have done differently?
Nope.
the project
Web Dev for Chemical Construction Material Manufacturer
"Their team responded fast, and they were friendly."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Wewe are the leading solution and service provider of innovative building systems.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd, and what were your goals?
We hired this team to design and develop a WordPress website for ARDEX Singapore to increase traffic and mobile optimisation.
How did you select this vendor and what were the deciding factors?
We chose this vendor based on their design and technical skills.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We had kicked off the meeting to discuss our goals /objectives and lead time. From there, the design team has worked on the designs and developed an informational WordPress site. Subsequently, they have updated and created a brand new corporate website with our company services and products.
How many people from the vendor's team worked with you, and what were their positions?
We have close contact with the teams in this project. They are technically sound and responsive to our queries.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We are satisfied, and customers love the design.
Describe their project management style, including communication tools and timeliness.
They are responsive and helpful.
What did you find most impressive or unique about this company?
They gave us a professional site that is easy to update.
Are there any areas for improvement or something they could have done differently?
No. Their team responded fast, and they were friendly.
the project
IT Services for Referral Networking Organization
"Their team was really good at what they do."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the Head of Operations for BNI Singapore supporting over 1200+ business owners. BNI is the world's largest referral organisation supporting 286,000 business owners in their business locally and overseas.
For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?
We hired Win Pro to assist in our IT service and program.
How did you select this vendor and what were the deciding factors?
We choose Win Pro because of the testimonials by our business associates
Describe the project in detail and walk through the stages of the project.
The team were very hands on and provided a hotline to rectify any issues
How many resources from the vendor's team worked with you, and what were their positions?
There were 2 other consultants working with us
Can you share any outcomes from the project that demonstrate progress or success?
Increase my IT work efficiency
How effective was the workflow between your team and theirs?
Most commutation is via phone and WhatsApp. The schedule was being met.
What did you find most impressive or unique about this company?
Their focus on customer service is their core value
Are there any areas for improvement or something they could have done differently?
No. Their team was really good at what they do.
Thanks to Win-Pro Consultancy Pte Ltd's efforts, they've implemented virtual technology to reduce maintenance of the client's servers struggling and IT infrastructure is stable. The team has communicated well to identify and address reoccurring issues. Their problem-solving skills are impressive.