WE DO IT WITH PASSION

ITGix is a company that operates on the IT market since 2015, providing quality managed services to its customers. Our experienced DevOps Team works together to deliver stability and efficiency so that our customers can focus on their core business. 

We believe that automation and DevOps are the future of IT Infrastructure and focus heavily on those aspects. The majority of our team has chosen to work together because we love problem solving and think that we can add a lot of value to our customers' IT infrastructure.

For us the three most important values that we rely on are:

our Employees, an unstoppable Innovation and Open Source.

 

 

 

 
Undisclosed
 
$25 - $49 / hr
 
10 - 49
 Founded
2015
Show all +
Sofia, Bulgaria
headquarters
  • Sofia 1408
    Bulgaria

Reviews

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Dev Ops Partner for Fintech Firm

"They’re helping us deliver projects on time, which we wouldn’t have otherwise been able to do." 

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2016 - Ongoing
Project summary: 

ITGix has been executing a migration from CFEngine to Ansible. Prior projects saw them doing many more migrations, including from HTTP servers. They also upgraded the most recent version of Apache.

The Reviewer
 
501-1,000 Employees
 
Germany
Head of Software Development, FinTech Company
 
Verified
The Review
Feedback summary: 

Thanks to ITGix’s work, products are delivered to customers on time, and the business can compete within the industry. ITGix’s consistent communication and ability to modify existing processes based on client needs help them stand out. Their personable team has become a trusted partner.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the software development team for a mobile payments company. We work with app stores worldwide. We’re also a merchant in the telecom area, acting as a technical enabler for customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITGix?

Our challenge was mainly in the area of DevOps. We have an internal team, but we needed help with tasks we couldn’t handle alone due to an overwhelming workload.

SOLUTION

What was the scope of their involvement?

Within the last month, ITGix has specifically been working on a migration initiative. We’d been working with CFEngine for many years, and ITGix was moving our stuff over to Ansible. This has been one of our major projects. Aside from that, we’ve worked on many migrations from existing systems, including HTTP servers. They’ve also made an upgrade to the most recent Apache version for us.

What is the team composition?

We have one main contact on their team, Mihail (CTO and Co-Founder, ITGix), along with one other person. Aside from them, we have at least two full-time equivalents on ITGix’s side, who are handled by Mihail. I’d refer to Mihail as our lead developer, and not so much a project manager.

How did you come to work with ITGix?

I wasn’t specifically involved in selecting them, but I know that, historically, we’d been working with another Bulgarian company that Mihail was a former member of. We still had good relations with that company, so it was natural to continue the collaboration in the DevOps and admin field with ITGix.

How much have you invested with them?

We’ve spent between $250,000–$500,000 so far.

What is the status of this engagement?

We’ve been working with ITGix since November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ITGix’s contribution has enabled us to actively compete with companies that were outsourcing, without having to add new internal employees. They’re helping us deliver projects on time, which we wouldn’t otherwise be able to do. We’re satisfied with their quality of work.

How did ITGix perform from a project management standpoint?

They’ve performed very well from a communication standpoint, and documentation has improved over the last year. It wasn’t top-notch from the beginning, but we’ve come to a point where we’re happy with that as well. We work in Confluence and communicate daily.

What did you find most impressive about them?

We’ve had a lot of reliable partners, but something that really sticks out to me is they feel like a real part of the team. They’ve been coming to our Christmas parties in Germany, and we consider them colleagues. There’s a certain camaraderie on a personal level, aside from the professionalism.

Are there any areas they could improve?

No. nothing sticks out to me.

Do you have any advice for future clients of theirs?

Clients shouldn’t think of ITGix as a foreign, anonymous entity being hired, but rather try to accept them as part of the team. They’ll get the most out of the partnership this way.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services for Shoe Company

“They’re a solid company that our employees enjoy interacting with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2015 - Ongoing
Project summary: 

ITGix manages the backend, including server maintenance, security diagnostics, and disaster recovery. They also run the monitoring systems and numerous virtual server environments.

The Reviewer
 
10,000+ Employees
 
Switzerland
Head of Development, Apparel Company
 
Verified
The Review
Feedback summary: 

ITGix is responsive and works quickly to solve problems. A cloud platform recently went down, but thanks to their disaster recover site, service resumed shortly afterward. The entire team is friendly and highly skilled, making them a trusted IT partner.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development for a shoe company. I manage various IT, HR, and development projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITGix?

We needed someone to manage our backend in terms of server maintenance and backups.

SOLUTION

What was the scope of their involvement?

ITGix maintains our servers and keeps them up to date. They also run security diagnostics and our disaster recovery sites. They use Oracle Database and WebLogic, with a multitude of different virtual server environments, as well. Our monitoring systems are also handled by their team.

What is the team composition?

There’s a generic help email we can message whenever we need assistance.

How did you come to work with ITGix?

They were recommended. We’d worked with a few other providers who weren’t good, but ITGix seemed clean and professional, so we hired them.

What is the status of this engagement?

We’ve worked together since October 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We recently had a disaster on one of our cloud platforms, and we were able to resume service using ITGix’s disaster recovery site. They’re a solid company that our employees enjoy interacting with.

How did ITGix perform from a project management standpoint?

They’re responsive and timely. Because of the nature of the work, we share a large amount of documentation, and they keep it organized and accessible. We communicate via email.

What did you find most impressive about them?

They work quickly and complete assignments properly.

Do you have any advice for future clients of theirs?

Have a conversation with them about what you want. They’re down to earth and highly skilled, so they’ll be able to help you out.

5.0
Overall Score They've been a great partner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always deliver on time.
  • 5.0 Cost
    Value / within estimates
    They’re a very good value.
  • 5.0 Quality
    Service & deliverables
    Compared to other companies we’ve worked with, they’re excellent.
  • 5.0 NPS
    Willing to refer