Cool to work for, Cool to work with!

Symphony Solutions is an international operating IT services company with its Headquarters based in Amsterdam, the Netherlands and delivery centers in three countries: Ukraine, Macedonia and Poland. We provide Western European and US clients with high quality IT, BPO and Consultancy services. Having the delivery centers based in Eastern Europe, clients automatically leverage all the significant benefits that Global Sourcing could provide.

 

At Symphony Solutions, we adopt Agility as a part of our corporate culture. We understand that it is impossible to DO Agile within projects. We build the Agile organization to BE Agile at every stage of our life. Organizational structure, processes, culture, attitude to clients, and teams flavored with Agile mindset make us resilient and responsive. 

We are not different in what we do but we are different in how we do IT.

 
$25,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2009
Show all +
Amsterdam, Netherlands
headquarters
other locations
  • Naukova Street 2b
    Lviv 79053
    Ukraine
  • Skupi 3a
    Skopje 1000
    Macedonia
  • Siemienskiego 20
    Rzeszow 35-234
    Poland

Portfolio

Key clients: 

One of the largest gaming and gambling companies in the UK; Vivino - the largest wine app/platform in the world (Danmark/USA); One of the largest systems integrators globally (The Netherlands)

Reviews

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Software Dev Support for Digital Supply Chain Platform

“They would do almost anything to ensure that they deliver high-quality output.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2015 - Ongoing
Project summary: 

Symphony Solutions provide Python software development support and resource augmentation for a development team. The scope has grown significantly over time and they are represented in all areas of the team.

The Reviewer
 
11-50 Employees
 
Berkshire, United Kingdom
Andrew Mills
CEO, Virtualstock
 
Verified
The Review
Feedback summary: 

The support Symphony provides has been excellent, proven by the extent to which the resources have grown to now comprise half the development team. They provide high-quality services for a reasonable price, offering expert guidance for working in an Agile environment and communicating very well.  

BACKGROUND

Introduce your business and what you do there.

Virtualstock is a digital supply chain and marketplace platform. We work in the retail and the healthcare sector, primarily in the U.K. but we currently have some clients in Europe. We help them join up their supply chains so that they can operate more efficiently and have a wider range of products available. I’m the chairman and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symphony Solutions?

We were looking into options for resource augmentation for our development team. Our platform is written in Python and those skills are quite difficult to find in the U.K. We wanted to find a new pool of talent that could supplement our development team.

Our product, the Edge, is an Agile data connector. It’s a data translation platform for suppliers: they load products and inventory into our system and it’s translated into a format that retailer’s systems require, in real time. The platform is built in Python, Bootstrap, Django, and the base platform is PostgreSQL.

SOLUTION

What was the scope of their involvement?

They support our journey through the implementation of Agile methodologies. They’re skilled in Agile and have worked with a number of companies to help them implement Agile approaches and integrate an end-to-end Agile methodology. They’ve been insightful and of value to us in helping us structure and execute that project. Without them, we wouldn’t have made near the progress we have with Agile.

We split into 4 scrum teams that work on different areas of the Edge product. They have people working in each and every scrum, so they’re an integral part of our core development team now. They cover development, testing, and service desk. They are the majority of our QA [quality assurance] testing resource and do almost all of our QA testing, about a third of our development resource, and all level one support on the service desk.

What is the team dynamic? 

We started with one developer and a couple of testing people. Now, there are 25 people from Symphony working on our projects. The total development team is about 50, so they are about half our team. They’ve become part of our team. We have a project manager and he’s the person that we go to for any resourcing requirements and coordination requirements.

How did you come to work with Symphony Solutions?

They were working with another colleague and friend of mine who recommended them to me. The principal is also a long-time colleague and friend that I trust.

How much have you invested with them?

We’ve spent between $200,000 and $1,000,000.

What is the status of this engagement?

We started in September 2015 and have an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest measure is that we’ve carried on expanding the team. Our head of development thinks they are delivering high-quality people who integrate well into our team and become productive very quickly.

How did Symphony Solutions perform from a project management standpoint?

They’re first class. I would never grow from 2 people to 25 people if they hadn’t been delivering great service, high-quality, and great value. We work remotely. Most of the team lives in Macedonia or Ukraine, but logically they are very integrated within our development team. We have Symphony represented in each and every one of our development teams.

We haven’t any issues with communication. They’re used to working in an environment where their team is remote from the customers that they work with. They all collaborate very well. They’re all using the same common tool sets. We have daily calls and they use Slack channels. In some ways, the project has helped us develop a model of working which is less dependent on a physical presence and is more productive.

What did you find most impressive about them?

Their resource around customer care and customer satisfaction is the best. They would do almost anything to ensure that they deliver high-quality output that more than satisfies and more than meets our expectations.

Are there any areas they could improve?

No, I’ve been happy with them and everything they’ve done.

Do you have any advice for potential customers?

Listen to Symphony when you start working with them because they’re very experienced in working both in an Agile development environment and a highly distributed environment. It’s easy sometimes to dismiss external advice when it could be helpful in making sure that the new working methods and approaches are as productive as they can be. They have a lot of experience in making these sorts of projects really successful.

5.0
Overall Score They're incredibly focused on our success and have a collaborative culture.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can’t think of a single deadline they’ve missed that isn’t actually partly or fully our fault.
  • 5.0 Cost
    Value / within estimates
    They’ve delivered us amazing value and gone above and beyond in many situations.
  • 4.5 Quality
    Service & deliverables
    I’m taking off a half point because we had one member that didn’t gel with our team.
  • 5.0 NPS
    Willing to refer
    I’ve recommended them 4 or 5 times already.

Multiple Dev Projects for Sportsbook Gambling Company

“We have better engagement within our business because of the quality of product they’re delivering.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2015 - Ongoing
Project summary: 

Symphony employs Java in ongoing front and backend development of native iOS and Android apps. They also used Node.js, Java, and Mongo to build a CMS, and have developed microservices data aggregation.

The Reviewer
 
10,001+ Employees
 
London, United Kingdom
Head of Sportsbook Architecture, Gambling Company
 
Verified
The Review
Feedback summary: 

Working with Symphony has resulted in reduced yearly costs, and Twitter reviews are far superior than those from pre-migration. They’re able to adapt to deliver high-quality work despite challenging conditions, and always remain reactive and communicative. Overall, they’re an indispensable partner.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sportsbook architecture at a U.K. and Ireland based sportsbook gambling company. We deal with horse racing, football, betting, online casino games, etc., and have about 3,000 retail shops in the U.K. and Ireland. We’re a FTSE 250 company in the U.K., so we’re also in the stock market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symphony?

We were mainly a vendor-driven organization, but we weren’t getting the service we required in terms of support and product requirements from some of those vendors. The overall architecture was unstable, so we we wanted to own the IP and drive our own future. We looked at doing it onshore with our business, but at the time, we didn’t have the wider in-house skills. We decided to look offshore.

SOLUTION

What was the scope of their involvement?

We range from doing software development, QA automation, and backend development. We’re doing a lot of native web developments with Java, and there are a lot of integrations with providers as well. We cover the whole stack and lifestyle.

They do frontend web development, mainly single-page applications. They build native applications for iOS and Android, and the platform allows user registration, login, account history, and placing bets. There are a lot of microservices around KYC [know your customer], and they’ve also developed a lot of microservices data aggregation.

We built a single page application for our website. From there, we built a CMS system using NodeJS, Java, and Mongo, which defines the specifications of the app on the fly. We’ve been working with them on the CMS for our apps and how we can roll that out to the wider business. We’ve been advising on this as they expand their business into customer managements and account managements.

They’re integrating with a number of sports feed providers for live video streaming. They’ve also integrated with Playtech and OpenBet, and have interacted with a lot of other development companies within our company’s project sphere as well.

They also do a lot regarding WebSocket technologies. We’re on the Amazon cloud, so it’s an AWS [Amazon Web Services] based solution. They do a lot of performance testing for us, as well as job site performance. Since we work in a regulated industry, they also do a lot around compliances with us to ensure and validate that the software agrees with industry standards.

What is the team dynamic?

We participate in their recruitment process and initial screenings of candidates, so there’s full transparency. It’s a very collaborative rather than a client-supplier approach.

We have 11 Agile development teams totaling 85–90 people with Symphony who are responsible for building features. They’re all very self-sufficient. Each team is comprised of a scrum master, QA, automated QA, front and backend full-stack engineers, dev ops, native engineers, and automation engineers. We also have about 20 people total involved with QA.

In the last 2 ½–3 years, we’ve built our whole product engineering team with Symphony, so we are a large part of their customer base. They’re actively part of our Scrum or standups. Our product engineers and engineers work closely together on the product. I don’t just hand them requirements and expect them to deliver. We work with them on a day-to-day, hour-to-hour basis. They’re a very integral part of what we do.

How did you come to work with Symphony?

We looked at development companies in Ukraine, Belarus, Russia, and Poland. We did a review based upon our ability to recruit the relevant resources and scale to the level we wanted to be at. Within a year, we wanted to have 80–90 resources working within the organization, as well as a close collaborative process between engineering and product. Many companies we went to see were only going to write code, but we needed a team that would be an active part of what we deliver, have ownership, and have a buy-in to our product.

One of my colleagues had previously worked with Symphony for 3–4 years. I met Symphony in 2014 when I was head of software development and architecture prior to our merge. We liked how they approached the business and their ability to actually influence the way the processes were driven. We liked their attitude, recruitment policy, and availability of resources. Their rates were comparable with the rest of eastern Europe, but when it came down to their recruitment process, their quality of engineers compared to other companies was much more attractive.

What is the status of this engagement?

We started working together in September 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One year after we started working with Symphony, we had to be off our existing platform. They delivered an entire sportsbook app with 35 people at that point. We were able to save the company, and also saved a lot of money in engineering costs and revenue share. In our first year, we reduced our yearly costs by working with them. Our Twitter reviews are far superior than what we had 2 ½ years ago with our previous product.

Their quality of work is excellent. We have better engagement within our business because of the quality of product they’re delivering. They have a good understanding of our business and requirements, and their engineers also have excellent communication skills.

How did Symphony perform from a project management standpoint?

We drove our Agile approach within the Symphony arena. We also introduced SAFe [Scaled Agile Framework], and with their help, we’ve taken that into our teams which allows them to conduct training. It’s nice to see them take what we’ve brought into them and extend is as part of their business proposition.

They’ve come to London for planning sessions, and my product colleagues and I spend a large part of our time in Ukraine with the team as well.

They’re very responsive and have excellent communication skills. We get a turnaround time of 20 minutes regarding support. They’re meeting their SLAs [service level agreements] 97% of the time. Their engineers work in U.K. time and are always available to us, even outside of work hours. They run our 24/7 support desk, so we operate 365 days per year with them. We have real-time monitoring via New Relic, which they implemented.

What did you find most impressive about them?

They’re highly competent. They have passion around engineering and their management team. They’ve delivered work for us under extremely difficult circumstances. To actually build a sportsbook within a year, when they knew nothing about it, was phenomenal. Anyone in the industry would say that’s impossible to achieve with an outsourced company.

The quality of work and passion of the owners, senior management team, and engineers for delivering a quality product is impressive. I’ve worked with a lot of engineering teams, and even built one in-house, but Symphony consists of some really amazing people.

Are there any areas they could improve?

They could strengthen their management team, but there are only a couple minor-level points. Their ability to support our business after hours and on weekends during busy times is phenomenal. If they replicate that with their other clients’ projects, they would see it as very beneficial and successful.

4.5
Overall Score We’ve had challenges with the merge that have caused a lot of uncertainty within the business. Symphony dealt with that, and continues to deliver consistently.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    A lot of the scheduling and planning is collaborative. They always delivered things within their control according to their schedule.
  • 5.0 Cost
    Value / within estimates
    What we receive from them, the value it adds to the business, and how much it costs is first class.
  • 4.5 Quality
    Service & deliverables
    We’ve had some issues around deployments, but that was more on our side. The way they dealt with it and actually approached the solution was good.
  • 5.0 NPS
    Willing to refer
    I have recommended them. One of my ex-colleagues is going to use them for another big project.