What evidence can you share that demonstrates the impact of the engagement?
We recently started launching the product, and people seem to be very impressed with it. It’s much easier to use than other leading forms tools, and that was one of our goals.
We learned a lot from thoughbot during the engagement, mainly because of their agile expertise. They also built an amazing product; something that few people have seen before. Overall, the experience was extremely positive.
How did thoughtbot perform from a project management standpoint?
The project management was excellent. thoughbot was very good at understanding our needs and goals, and they planned each week of work to meet those requirements. We were also embedded in their offices; they were very gracious to let our team members sit in with them. We were able to talk through processes, as well as our clients and users, which made for a very collaborative environment.
We had a Slack channel that we used and a Trello board to track tasks. We also communicated through a DevOps platform. They guided us throughout the project, and they were always receptive to adjustments. Sometimes we would go to them with things that we learned during the week, and they would respond with ideas for how to make our new vision happen. It was a warm partnership.
What did you find most impressive about them?
Aside from their technical proficiency, they were able to listen well and understand our perspective. They were very customer-focused. I always felt comfortable talking with them because they held our needs in the highest regard.
They didn’t push things on us, but they did offer suggestions based on their past experiences. I was impressed with how they were able to adhere to our needs and deliver an awesome product.
Are there any areas they could improve?
Maybe the handoff of the work at the end could have been smoother. Even so, I felt like that transition was pretty fluid. It was honestly more on us to be more receptive.
It’s hard for me to come up with things that could’ve been improved. We gave them a two-month timeline, so we didn’t expect them to help us set long term goals or anything like that. There’s some room for improvement with the UI/UX of the tool, but we knew that would be the case with a quickly-launched web app. Overall, they did a great job.
Do you have any advice for potential customers?
Research what you want to build. thoughtbot can spend plenty of time problem solving, but if you don’t know what you want, you may not get the right product. We did tons of user research and planning, and I think that allowed us to maximize the time that we spent with them.