Top Virtual Receptionist Services
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Featured
What are Featured Providers?
Undisclosed< $25 / hr250 - 999Duluth, GAServices provided
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication.
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$1,000+$50 - $99 / hr50 - 249Tallinn, Estonia
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Apifonica is an answering service company. Launched in 2015, the agency is based in Tallinn, Estonia and Warszawa, Poland. Their team provides Call Center Services and Other Digital Marketing.
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$1,000+< $25 / hr2 - 9New York, NY
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See all 1 projectsOkayRelax provides a range of services including Contact Center Services, Customer Support Services, and Inbound Call Center tasks. Overall feedback indicates varied experiences, with some clients appreciating the task management dashboard while others noted issues with communication and timely delivery. Despite high ratings and budget-friendly pricing, certain areas for improvement were identified.
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$1,000+< $25 / hr10 - 49Cape Town, South Africa
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Real Receptionist is a call center and HR Outsourcing company. Founded in 2019, the agency offers Call Center Services and HR Outsourcing.
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$5,000+$25 - $49 / hr1,000 - 9,999Mira Bhayandar, India
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Epicenter Technologies is a Mira Bhayandar, India-based answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2001.
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UndisclosedUndisclosed50 - 249Toronto, Canada
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Phone answering service VereQuest is based in Toronto, Canada. The team focuses on Call Center Services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Chester, England
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Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.
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$1,000+< $25 / hr10,000+Cairo, Egypt
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Majorel Egypt is a call center service. Their team is located in Cairo, Egypt. The agency focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Zventus is an answering service. The midsize Los Angeles, California-based team specializes in Call Center Services and Sales Outsourcing. The firm was established in 2016.
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$1,000+< $25 / hr10,000+Shinjuku City, Japan
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TMJ, Inc. Is a Business Consulting company. Founded in 1992, their team specializes in Business Consulting and Call Center Services.
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$5,000+$50 - $99 / hr250 - 999Bengaluru, India
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Cimmons Integrated Services Private Limited is a call center. The Bengaluru, India-based firm was established in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr1,000 - 9,999Lahore, Pakistan
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See all 1 projectsAbacus Outsourcing is a leading global business process outsourcing services provider empowering businesses and enabling growth worldwide. Harnessing our extensive global reach and local presence,
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UndisclosedUndisclosed1,000 - 9,999Dublin , Ireland
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Launched in 1973, Voxpro is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999
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Optimal Virtual Employee is a phone answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2007. The firm is based in India.
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$5,000+< $25 / hr1,000 - 9,999Karachi, Pakistan
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EPlanet communication Pvt. Ltd. Is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Call Center Services and were established in 2003.
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UndisclosedUndisclosed1,000 - 9,999
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PCCI GROUP is a call center in Tanzania. Founded in 2001, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Iloilo City, Philippines
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OBPO is a call center. The large Iloilo City, Philippines-based team specializes in Call Center Services and Back Office Outsourcing. The firm was founded in 2000.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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Administrative Resource Options is a call center service. They are headquartered in Chicago, Illinois. Their team focuses on Call Center Services and Customer Service Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Kakkanad, India
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Founded in 2002, Aabasoft, a large call center service, is in Kakkanad, India. Their team offers Call Center Services and cloud consulting & SI.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsOnCalla - Contact Center Services provides comprehensive Customer Support Services, including 24/7 phone answering, inbound and outbound call management, and lead pre-qualification. Clients have consistently praised the company's professionalism, reliability, and the significant improvement in client service quality, resulting in increased client acquisition. The service is highlighted for its cost-effectiveness and efficiency in handling communications promptly.
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$10,000+< $25 / hr1,000 - 9,999Santo Domingo, Dominican Republic
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See all 3 projectsWe help multispecialty healthcare centers reduce costs while maintaining top-notch patient scheduling quality with our healthcare-focused BPO and patient contact services, ensuring improved
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UndisclosedUndisclosed10 - 49Portland, OR
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WellReceived is a call center. They were established in 2020 and focus on Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
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Phone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.
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$10,000+Undisclosed1,000 - 9,999Boise, ID
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World Connection is a Boise, Idaho-based Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
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ServiceForge, a phone answering service and Customer Service Outsourcing company, was founded in 2023. They offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Makati, Philippines
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247 CSR is a phone answering service. The team specializes in Call Center Services and Back Office Outsourcing and is in Makati, Philippines and Batangas, Philippines.
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UndisclosedUndisclosed1,000 - 9,999
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ISSI Corp is a call center service. The Taguig, Philippines-based firm was established in 2010. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Pompano Beach, FL
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See all 12 projectsHyper Hired is a recruitment and staffing company. In the provided review, 100% of the feedback indicated dissatisfaction, citing issues with communication, candidate alignment, and execution. Despite initial high expectations based on prior experiences, the client ultimately canceled the engagement due to these concerns.
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UndisclosedUndisclosed250 - 999Balaclava, Australia
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Away Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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$5,000+< $25 / hr250 - 999Durrës, Albania
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See all 1 projectsClimbia BPO offers Contact Center Services, including Customer Support Services, with a focus on both Inbound and Outbound Call Center operations. Reviews highlight their proficiency in handling calls with excellent English skills and a dedicated support manager, ensuring high-quality service. The company's rigorous hiring process and experienced team are praised as distinguishing factors.
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UndisclosedUndisclosed250 - 999
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Phone answering service OfficeEarth is headquartered in. The team focuses on Call Center Services.
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UndisclosedUndisclosed250 - 999New Delhi, India
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Launched in 2011, AKOM Technologies, a midsize call center company, is based in New Delhi, India. Their services include Call Center Services.
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$250,000+$100 - $149 / hr1,000 - 9,999
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Cxperts is a large telephone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2021.
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UndisclosedUndisclosed10 - 49
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See all 2 projectsMy Salon Desk provides comprehensive Contact Center Services, including Customer Support Services, Inbound Call Center, and Outbound Call Center activities. Reviews highlight their effective handling of phone, text, and email inquiries, thereby increasing client acquisition and revenue for salon and spa businesses. Clients commend their industry-specific expertise and timely project management.
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$1,000+$25 - $49 / hr10 - 49San Ramon, CA
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Established in 2017, Naqvix is an app development company. The firm offers Mobile App Development and Web Development, and is small.
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$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
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Telephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
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Americas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Chatswood, Australia
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Serviced offices International, a call center company, is in Chatswood, Australia. Their services include Call Center Services.
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$10,000+< $25 / hr250 - 999Santiago de los Caballeros, Dominican Republic
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TN Outsourcing is a midsize answering service. Established in 2002, the team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Hong Kong Islands, Hong Kong
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CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999
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Telephone answering service Upsell Technologies is based in Toshima City, Japan and Cebu City, Philippines. The team offers Call Center Services and Sales Outsourcing.
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$10,000+< $25 / hr1,000 - 9,999Muntinlupa, Philippines
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Launched in 1998, ADEC Kenya is a large Back Office Outsourcing company in Muntinlupa, Philippines and Athi River, Kenya. Their team provides Back Office Outsourcing and Call Center Services.
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$5,000+< $25 / hr50 - 249Ohrid, North Macedonia
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Bright Campaigns, a call center, provides Call Center Services and Pay Per Click. The company is in Ohrid, North Macedonia.
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$5,000+$25 - $49 / hr250 - 999Caracas, Venezuela
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Inversiones DRC is a call center company founded in 2007. Headquartered in Caracas, Venezuela and Sunrise, Florida, the team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Roseville, CA
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See all 1 projectsLEVEL 9 Virtual is a company offering virtual assistant services. Reviews indicate that while they have high ratings, they faced challenges with communication and task management, resulting in a need for micromanagement. Feedback was generally negative, with 100% of reviewers highlighting issues and no recommendations given.
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$25,000+< $25 / hr1,000 - 9,999Karachi, Pakistan
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Ibex. Pakistan is a call center launched in 2002. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Ho Chi Minh City, Vietnam
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IT-Communications Vietnam Co., Ltd is a midsize call center company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2014.
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$1,000+< $25 / hr1,000 - 9,999New York, NY
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Launched in 2007, SunKnowledge Inc. Is a Back Office Outsourcing company. The firm offers Back Office Outsourcing and Call Center Services.
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$100,000+Undisclosed1,000 - 9,999Tulsa, OK
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Avantive Solutions is an answering service company. The Tulsa, Oklahoma-based company was established in 1998. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr1,000 - 9,999Renton, WA
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Bellmedex is a Customer Service Outsourcing company established in 2013. The large team provides Customer Service Outsourcing and Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999
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Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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List of the Top 15 Virtual Receptionist Companies
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UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services56% Virtual receptionist50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
10% Call Center Services34% Virtual receptionist90% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services50% Virtual receptionist90% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services40% Virtual receptionist70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services35% Virtual receptionist50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.6/40.016.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services45% Virtual receptionist65% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
25% Call Center Services100% Virtual receptionist75% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Virtual receptionist55% Other -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
32.2/40.017/20 Reviews8.2/10 Clients & Experience7/10 Market PresenceService focus
50% Call Center Services43% Virtual receptionist50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
31.6/40.016.2/20 Reviews8.3/10 Clients & Experience7.1/10 Market PresenceService focus
50% Call Center Services50% Virtual receptionist50% Other -
$1,000+< $25 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
31.4/40.016.2/20 Reviews6.8/10 Clients & Experience8.3/10 Market PresenceService focus
35% Call Center Services100% Virtual receptionist65% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
70% Call Center Services30% Virtual receptionist30% Other -
UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
Ability to deliver
31.2/40.014.6/20 Reviews8.3/10 Clients & Experience8.4/10 Market PresenceService focus
70% Call Center Services45% Virtual receptionist30% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
20% Call Center Services15% Virtual receptionist80% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36/40.019.8/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
15% Call Center Services20% Virtual receptionist85% Other -
UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
15% Call Center Services35% Virtual receptionist85% Other -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
30.8/40.013.6/20 Reviews9.4/10 Clients & Experience7.9/10 Market PresenceService focus
60% Call Center Services50% Virtual receptionist40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.7/40.018/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services20% Virtual receptionist80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services10% Virtual receptionist80% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services50% Virtual receptionist80% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services40% Virtual receptionist90% Other -
$1,000+< $25 / hr10 - 49Thatcham , England
Ability to deliver
32.5/40.015.6/20 Reviews8.5/10 Clients & Experience8.4/10 Market PresenceService focus
68% Call Center Services58% Virtual receptionist32% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34/40.017.2/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services33% Virtual receptionist -
$5,000+< $25 / hr250 - 999Kalyan, India
Ability to deliver
31.4/40.018.2/20 Reviews7.8/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services80% Virtual receptionist75% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
36.7/40.018.6/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
20% Call Center Services34% Virtual receptionist80% Other -
$1,000+< $25 / hr1,000 - 9,999Encinitas, CA
Ability to deliver
30/40.013/20 Reviews8.8/10 Clients & Experience8.2/10 Market PresenceService focus
25% Call Center Services35% Virtual receptionist75% Other -
UndisclosedUndisclosed250 - 999Torreón, Mexico
Ability to deliver
35.4/40.018.2/20 Reviews8.1/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services33% Virtual receptionist90% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
80% Call Center Services40% Virtual receptionist20% Other
Latest Virtual Receptionist Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
Virtual Receptionist Services FAQs
A virtual receptionist company answers incoming calls, routes inquiries, schedules appointments, and handles basic customer support remotely. By relying on trained agents and VoIP technology, they act as an extension of your team—providing professional, branded interactions without the overhead of hiring full-time staff.
Virtual receptionist provides professional remote administrative solutions, ensuring a seamless customer experience without the need for physical office presence. These agencies offer a myriad of services, including:
- 24/7 or after-hours call answering
- Appointment scheduling and calendar management
- Call forwarding and message taking
- Lead qualification and intake scripting
- Bilingual or multilingual support
- Live chat or SMS response add-ons
Some agencies also integrate with CRMs and practice-management tools to sync data in real time.
Pricing models vary based on several factors like call volume, language requirements, and industry complexity influence the final rate. Based on data gathered by our team at Clutch, here’s what you can expect:
- Pay-as-you-go minutes: $1 – $2.50 per minute
- Bundled packages: $150 – $600 per month for 100–300 minutes
- Dedicated agents: $1,500 – $4,000 per month for high-volume lines
Always make sure to request a detailed quote before signing any agreements with potential service providers.
Start by mapping your call volume and service hours. Then:
- Review Clutch ratings and detailed client feedback.
- Request sample call recordings to evaluate tone and professionalism.
- Confirm technical integrations (CRM, calendar, HIPAA compliance, etc.).
- Compare contract flexibility—month-to-month vs. annual.
A short paid trial can validate fit before long-term commitment. Leverage the data-driven resources and client reviews we’ve prepared on Clutch to streamline your search for the ideal partner for your business.
Red flags, if ignored, can lead to more harm than good for your investment. Be cautious if a firm checks any of these traits:
- Guarantees “zero missed calls” without explaining overflow processes
- Hides actual per-minute fees or surcharges
- Refuses to share sample scripts or call recordings
- Lacks data security certifications for sensitive industries
- Provides no clear escalation path for urgent messages
- How are your agents trained and evaluated?
- Do you specialize in my industry (legal, healthcare, SaaS, etc.)?
- What integrations are supported out of the box?
- Can I customize call scripts and hold messages?
- How do you handle spikes in call volume?
- What reporting do I receive—real-time dashboards, weekly summaries?
Call centers focus on high-volume, often transactional support, while virtual receptionist agencies aim to replicate the warmth and personalization of an in-house receptionist. Virtual receptionists typically offer lower call-to-agent ratios, customized greetings, and deeper integration with your scheduling tools.
Law firms, medical practices, e-commerce retailers, real-estate agencies, and professional services firms leverage virtual receptionists to handle appointment scheduling, intake, and client inquiries without hiring additional staff.