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Compare Top Business Processing Outsourcing (BPO) Companies & Services
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Efficient
Hugo Inc. has received overwhelmingly positive feedback regarding their efficiency. Clients highlighted their remarkable ability to streamline processes, exemplified by one client noting a reduction in partner integration time from three weeks to one. Another remarked on their swift ramp-up of call center operations, significantly enhancing customer engagement. Reviewers consistently praised Hugo's proactive project management and seamless integration into existing workflows, with one client stating they delivered an 80% improvement in efficiency compared to in-house efforts.-
Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm
5.0 Apr 25, 2025Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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Call Center Services for Automotive Company
5.0 Jun 27, 2024What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationSee all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
Reviews mention Patient
Clients have expressed a highly positive sentiment regarding Connext's patient approach to project management. One reviewer noted their 'entrepreneurial, patient, people-focused' nature, highlighting their ability to maintain steady communication and adapt to client needs. This patience contributed to effective collaboration, as one client remarked that Connext was 'more on the ball' than their own team. Overall, the feedback underscores Connext's commitment to a thoughtful and measured engagement style.-
IT Staff Augmentation for Payment Services Company
5.0 Nov 15, 2022ConnextGlobal was more on the ball then we were. We had excellent back and forth communication. Again, we followed the lead the showed us. Entrepreneurial, patient, people-focused, steady, with great values.
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Industry Experience
Connext has demonstrated expertise across multiple industries, including Arts & Entertainment, Financial Services, Business Services, Real Estate, and IT. Clients commend their effective call center services, streamlined accounting processes, and dependable recruitment strategies, leading to improved operational efficiency and customer satisfaction. Overall sentiment is positive, highlighting their proactive communication and commitment to long-term partnerships, making them a strong candidate for businesses seeking reliable outsourcing solutions in these sectors.
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Arts, entertainment & music Financial services Software Business services Other Industry Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently noted that Connext offers strong value for money, with one reviewer highlighting their 'pricing fit our budget' and another emphasizing the 'cost, expertise, and long-term partnership' they provide. Many clients reported significant improvements in operational efficiency and reduced workloads, indicating that the services received justified their investment. Overall, the sentiment is positive, with clients appreciating the balance of cost and quality in Connext's offerings.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
Reviews mention Experienced
Overall, clients express a positive sentiment regarding Select VoiceCom's experience and capabilities. A president of an advertising company noted their 'flexible and agile' project management style, which effectively optimized campaign efficiencies. Additionally, the company's detail-oriented approach and valuable input from prior experiences were highlighted as impressive. However, a suggestion for improvement included more frequent check-ins on goals and financial viability to enhance project outcomes.-
Call Center Services for MarTech Company
5.0 Jan 19, 2025They're detail-oriented and provide a lot of inputs based on their previous experience to make the campaign successful.
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Industry Experience
Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
More responsive than most other service providers
Get in TouchSelect VoiceCom is very responsive
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UndisclosedUndisclosed2 - 9
Services provided
5% Account-Based Marketing5% Back Office Outsourcing5% Business Consulting +17 services5% Business Continuity Management5% CRM Consulting and SI5% Call Center Services5% Conversion Optimization5% Custom Software Development5% Customer Service Outsourcing5% Digital Strategy5% IT Managed Services5% IT Strategy Consulting5% Mobile App Development5% Other IT Consulting and SI5% Pay Per Click5% Performance Marketing5% Sales Outsourcing5% Search Engine Optimization5% Social Media Marketing5% Web DevelopmentLaunched in 2024, Praxxii Global is a Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
50% Business Consulting30% Corporate Training & Coaching20% Customer Service OutsourcingQRate, a Business Consulting company, was established in 2025. They offers Business Consulting and Corporate Training & Coaching.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
30% Back Office Outsourcing25% Call Center Services25% Content Moderation Services +1 service20% Customer Service OutsourcingSee all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
Reviews mention Transparent
TechSpeed Inc. has received positive feedback regarding their transparency throughout the project. One client noted, 'Their extremely transparent whether it be good or bad, they were able to communicate immediately.' This sentiment highlights their effective communication and ability to handle changes gracefully. Overall, clients appreciate the open dialogue and prompt responses, indicating a strong level of trust and reliability in their partnership.-
Market Research & Outreach for Equipment Retailer
5.0 Nov 30, 2022The company was extremely transparent whether it be good or bad, they were able to communicate immediately. Any change I threw at them, they handled with grace.
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Industry Experience
TECHSPEED INC has demonstrated expertise across multiple industries, including Politics, Home Services, Retail, Financial Services, and Advertising & Marketing. Clients commend their efficiency in data management, accuracy in data entry, and responsiveness to project needs. Overall sentiment is highly positive, highlighting strengths in communication and adaptability, making them a suitable partner for businesses seeking reliable data solutions and project support across these sectors.
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Advertising & marketing Software Other Industry Business services Consulting IT Services Nonprofit Financial services Retail Healthcare Home Services Politics Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently note that TECHSPEED INC offers excellent value for money, with many explicitly stating that their pricing fits within budget and provides good cost-effectiveness. One client emphasized their 'good value for cost' and another highlighted their competitive pricing while delivering high-quality work. Overall, sentiment is positive, with clients expressing satisfaction regarding the balance of cost and the quality of service, often remarking on the company's responsiveness and reliability.Was this helpful?
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$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.
Reviews mention Knowledgeable
Clients consistently express a high level of satisfaction regarding the knowledgeability of Top Customer Service. One client highlighted their understanding of the recruitment industry as particularly beneficial, stating, 'Top Customer Service has knowledge of the recruitment side of our business, which is something we’re looking for.' Overall, clients commend their technical support capabilities, noting the team's helpfulness and expertise across various support tiers.-
Tech Support & Customer Service for an AI-Based Hiring Co
5.0 Jun 27, 2025Top Customer Service has knowledge of the recruitment side of our business, which is something we’re looking for. It has been helpful to us. If you need technical support, Top Customer Service has a very good technical team. They have tier 1, tier 2, and tier 3 support, and they’re very helpful.
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16 of 16 reviews are 5 stars$50,000 – $199,999 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
In the last six months, clients have consistently praised Top Customer Service for their professionalism, responsiveness, and ability to enhance communication workflows. Specific feedback highlights improved response times and reduced missed inquiries, notably for businesses like Sea View Dental Center and Capilano Daycare. Clients appreciated the team's adaptation to brand voices, leading to a more organized customer experience. While some suggested more proactive strategies for content and customer engagement, overall sentiment remains highly positive.Was this helpful?
Industry Experience
Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
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$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
30% Call Center Services20% Customer Service Outsourcing20% IT Managed Services +2 services20% Sales Outsourcing10% Back Office OutsourcingSee all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
Reviews mention Professional
Clients consistently commend MarKam Solutions for their professionalism and structured project management. Feedback highlights their timely deliverables and proactive communication, with one client noting, "Their professionalism and reliability made the entire process efficient and stress-free." Another remarked on their "great corporate culture" and adaptability to client needs. Overall, sentiment is overwhelmingly positive, with many clients expressing strong recommendations and satisfaction with the services provided.-
Call Center Services for Furniture Manufacturer
5.0 Nov 1, 2024All project deliverables were met in professional and timely manner. Their in-depth knowledge of the latest technology and customer service frameworks impressed us.
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Sales & Customer Service Outsourcing for Transportation Co
5.0 Sep 9, 2024Every deliverable was met on a timely and professional manner. Attention to detail and excellent communication skills between our company and MarKam were impressive.
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Sales Outsourcing & Lead Gen for Advertising Account Co
5.0 Feb 13, 2025MarKam Solutions demonstrated exceptional project management throughout our collaboration. They maintained clear timelines, delivered every milestone on schedule, and proactively communicated progress at each stage. Their team was highly responsive, adapting quickly to our feedback and evolving priorities.
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Call Center Services & Customer Service for Cybersecurity Co
5.0 Nov 6, 2025The management was highly professional, with great corporate culture, able to understand our needs and adapt themselves to tailor the solutions that works best for us.
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Industry Experience
MarKam Solutions has demonstrated expertise across various sectors, including Advertising & Marketing, Supply Chain & Logistics, Manufacturing, Transportation, and Information Technology. Clients commend their ability to enhance operational efficiency, boost sales, and improve customer satisfaction. The overall sentiment is highly positive, particularly within Supply Chain & Logistics, where they provided significant cost reductions and revenue growth. Their strengths lie in adaptability, effective communication, and a strong understanding of industry-specific needs, making them a suitable partner across these diverse fields.
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Advertising & marketing Information technology Supply Chain, Logistics, and Transport Manufacturing TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.Was this helpful?
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UndisclosedUndisclosed2 - 9
Services provided
40% Financial Advising & Planning25% Business Consulting20% Back Office Outsourcing +1 service15% Finance & Accounting Outsourcing (FAO)Vela is a small New Delhi, India-based Financial Advising & Planning company. The team focuses on Financial Advising & Planning and Business Consulting.
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$1,000+< $25 / hr2 - 9
Services provided
45% Financial Advising & Planning35% Accounting20% Back Office OutsourcingGKCO Advisors Pvt Ltd is a Financial Advising & Planning company founded in 2021. The firm offers Financial Advising & Planning and Accounting.
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$1,000+$25 - $49 / hr2 - 9
Services provided
40% Business Consulting20% CRM Consulting and SI20% Document Digitization & Management +1 service20% ERP Consulting and SIBlackwing is a Business Consulting company. They focus on Business Consulting and Document Digitization & Management and were established in 2025. The firm is located in Sheridan, Wyoming.
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$1,000+Undisclosed2 - 9
Services provided
50% AI Agents20% Customer Service Outsourcing15% AI Consulting +2 services10% AI Development5% IT Strategy ConsultingEpic Voice | AI Voice Agency is an AI Agents company. In Athens, Greece, the firm was established in 2026. Their services include AI Agents and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
20% AI Agents20% AI Development20% Call Center Services +2 services20% Social Media Marketing20% Web DevelopmentCollabGenerate is a social media marketing company. The Lahore, Pakistan-based agency was founded in 2024. Their team focuses on Social Media Marketing and Artificial Intelligence.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention High-quality work
Clients consistently commend TDCX for delivering high-quality work, demonstrating exceptional efficiency and actionable insights. One client highlighted their team's 'extremely high performing' capabilities in risk assessments, while another noted a 'rapid reduction in cost per case' alongside 'industry-leading CSAT.' TDCX's ability to scale operations without compromising service quality was frequently mentioned, with clients appreciating their commitment to customer experience and proactive support, which has led to improved satisfaction ratings.-
Customer Service, Security & Risk Assessment for Fintech Co
5.0 Apr 28, 2022Our teams with TDCX, specifically under my direction, are extremely high performing in terms of efficiency and quality for human based risk assessments. The TDCX team provide deeply insightful and actionable analysis on a regular basis to aid us in achieving our operational targets and business goals.
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BPO Services for Social Media Platform
4.0 Apr 14, 2022We are impressed with their ability to scale their services and at the same time maintain their quality of service. Great support functions like training, QA & WFM.
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Call Center Services for Tech Company
5.0 Jun 16, 2021TDCX delivers what they promise and exceeds results, even with difficult constraints. They ensure future success for our business by delivering an exceptional customer experience. This is completely in line with our values, including being customer-focused, even though we’re sales support and not post-sales support.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
30% Staffing10% Back Office Outsourcing10% Call Center Services +5 services10% Customer Service Outsourcing10% Employer of Record (EOR) Services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Recruitment Process OutsourcingSee all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
Reviews mention Innovative
The sentiment regarding Remote Team Solutions' innovative approach is overwhelmingly positive. Clients highlight their 'innovative approach to remote recruiting' and commend their ability to streamline a traditionally cumbersome process. One client noted, 'Remote Team Solutions made it feel like a breeze' to find suitable candidates, emphasizing their dedication to quality and personalized service. Their commitment to understanding unique client needs and adapting to them showcases their forward-thinking methodology, making them a valuable partner in the modern workforce.-
Remote Employee Recruitment for Digital Mktg & Web Dev Co
5.0 Aug 10, 2023Thanks to Remote Team Solutions, we've not only found exceptional talent that has transformed our remote teams but also saved a significant amount of time and resources in the process. Their unwavering dedication to quality, their innovative approach to remote recruiting, and their passion for connecting the right professionals with the right opportunities make them an invaluable partner in the modern world of work. In essence, Remote Team Solutions has redefined what it means to find, hire, and retain remote talent.
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1 of 2 reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 Recent ReviewsReviewed 2 times in the past 6 months
Recent reviews of Remote Team Solutions reflect a positive sentiment, highlighting their effective talent acquisition and project management. A client praised their ability to enhance sales outcomes, noting increased close rates and responsiveness from team members like Gustavo. Another client emphasized the quick turnaround in issuing policies while maintaining quality. Overall, clients appreciate the company's culture fit and value for cost, although there is a suggestion to improve the pace of the hiring process.Was this helpful?
Industry Experience
Remote Team Solutions has received positive feedback across various industries, including Home Services, Insurance, Legal, Advertising & Marketing, and Software. Clients commend their exceptional talent acquisition, project management, and ability to enhance customer experiences. Notably, in Home Services and Insurance, they improved sales and policy issuance timelines, respectively. Legal clients appreciated the quality of executive assistants, while in Advertising & Marketing, they effectively supported recruitment. The overall sentiment reflects a strong cultural fit and responsiveness, making them a suitable partner for diverse projects.
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Insurance Software Legal Other Industry Construction Human Resources Media Advertising & marketing Retail Business services Real estate Food & Beverages IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients have expressed high satisfaction with Remote Team Solutions regarding their cost-effectiveness and value for money. One client noted the 'good value for cost' and another highlighted their 'amazing staff' and the ability to provide high-quality talent at lower costs. Additionally, clients appreciated the comprehensive services provided for a single monthly fee, which they deemed a 'gamechanger.' The sentiment across reviews indicates that clients feel they receive excellent service and results relative to their investment.Was this helpful?
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$1,000+Undisclosed2 - 9Kolkata, India
Services provided
60% Business Consulting20% Market Research20% Sales OutsourcingLaunched in 2026, Rayvanta is a small Business Consulting company. Their team provides Business Consulting and Market Research.
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Undisclosed< $25 / hr2 - 9Ahmedabad, India
Services provided
35% Finance & Accounting Outsourcing (FAO)30% Accounting20% Back Office Outsourcing +2 services10% Fractional CFO Services5% Financial ConsultingNimblechapps Finance is a small Ahmedabad, India-based Finance & Accounting Outsourcing (FAO) company. Their services include Finance & Accounting Outsourcing (FAO) and Accounting.
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$5,000+Undisclosed2 - 9Gélannes, France
Services provided
80% IT Managed Services20% Call Center ServicesRazkotech is an IT managed services company. Established in 2025, the team offers IT managed services and Call Center Services. The firm is headquartered in Gélannes, France.
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$5,000+$100 - $149 / hr2 - 9
Services provided
20% Business Consulting20% HR Consulting20% Recruiting +2 services20% Sales Outsourcing20% StaffingS%K Partners, a Business Consulting company, is in Batumi, Georgia. Their services include Business Consulting and Sales Outsourcing.
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$1,000+$50 - $99 / hr2 - 9
Services provided
40% Business Consulting20% Back Office Outsourcing20% Finance & Accounting Outsourcing (FAO) +1 service20% Supply Chain ManagementBusiness Consulting company OpsRight Virtual Solutions is based in Birmingham, England. Established in 2026, the team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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Undisclosed< $25 / hr2 - 9Newark, DE
Services provided
5% AI Agents5% AI Consulting5% Accounting +17 services5% Back Office Outsourcing5% Business Consulting5% Call Center Services5% Content Moderation Services5% Content Writing Services5% Customer Service Outsourcing5% Finance & Accounting Outsourcing (FAO)5% Generative AI5% HR Consulting5% HR Outsourcing5% Recruiting5% Recruitment Process Outsourcing5% Sales Outsourcing5% Social Media Marketing5% Staffing5% Transcription5% TranslationSageStone Inc is a Newark, Delaware-based social media marketing agency. The team specializes in Social Media Marketing and AI Consulting.
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$1,000+< $25 / hr2 - 9
Services provided
30% Recruiting30% Staffing5% Back Office Outsourcing +7 services5% Business Consulting5% Business Continuity Management5% Call Center Services5% Customer Service Outsourcing5% HR Consulting5% Sales Outsourcing5% Social Media MarketingDesert VA is a small Staffing company in Dubai, United Arab Emirates. The team focuses on Staffing and Recruiting.
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$1,000+Undisclosed2 - 9Reston, VA
Services provided
20% Business Consulting20% Funding & Investment20% Sales Outsourcing +7 services10% Corporate Training & Coaching5% Content Marketing5% Demand Generation Marketing5% Digital Strategy5% Market Research5% Marketing Strategy5% Search Engine OptimizationRanch Advisors, a Business Consulting company, was launched in 2024. The team offers Business Consulting and Funding & Investment and is located in Reston, Virginia.
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$1,000+$150 - $199 / hr2 - 9
Services provided
30% AI Consulting25% Business Consulting20% Call Center Services +3 services10% AI Agents10% Corporate Training & Coaching5% IT Strategy ConsultingAI Consulting company Rudolph CX LLC offers AI Consulting and Business Consulting. They are based in Durham, North Carolina.
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$1,000+$25 - $49 / hr2 - 9Panvel, India
Services provided
50% AI Development20% Document Digitization & Management20% Generative AI +1 service10% EngineeringBioinfox is an artificial intelligence firm founded in 2026. Their team focuses on Artificial Intelligence and Generative AI.
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$1,000+< $25 / hr2 - 9New Delhi, India
Services provided
50% Finance & Accounting Outsourcing (FAO)30% Accounting20% Back Office OutsourcingFairview Services LLP is a Finance & Accounting Outsourcing (FAO) company launched in 2026. The firm specializes in Finance & Accounting Outsourcing (FAO) and Accounting.
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$1,000+< $25 / hr2 - 9
Services provided
40% Product Design30% Intellectual Property Law10% Back Office Outsourcing +2 services10% Document Digitization & Management10% Other DesignVectorShift Lab is a Product Design company founded in 2025. Their services include Product Design and Intellectual Property Law.
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$5,000+$25 - $49 / hr2 - 9
Services provided
30% IT Strategy Consulting20% Back Office Outsourcing10% AI Consulting +4 services10% Data Annotation Services10% Digital Strategy10% Graphic Design10% IoT DevelopmentEclectt Technologies is an IT strategy consulting company established in 2024. The firm focuses on IT strategy consulting and Back Office Outsourcing.
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$1,000+$25 - $49 / hr2 - 9
Services provided
50% AI Development30% Marketing Strategy20% Customer Service OutsourcingFirst Word Read is an artificial intelligence company in New Delhi, India. They offer Artificial Intelligence and Marketing Strategy.
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$1,000+$50 - $99 / hr2 - 9Lido di Ostia, Italy
Services provided
30% Business Consulting30% Video Production20% Media Planning & Buying +1 service20% Sales OutsourcingEstablished in 2025, ASPIRE ZONE SRL is a Business Consulting company. The team specializes in Business Consulting and Video Production.
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$1,000+Undisclosed2 - 9Torino, Italy
Services provided
50% Email Marketing30% CRM Consulting and SI20% Sales OutsourcingHeadquartered in Torino, Italy, Amantia Digital is a small Email Marketing company. Their services include Email Marketing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9T'bilisi, Georgia
Services provided
45% Business Consulting20% Document Digitization & Management20% Financial Consulting +1 service15% Corporate Training & CoachingATIS Agricultural Asset Management & Advisory is a Business Consulting company founded in 2021. Their services include Business Consulting and Document Digitization & Management.
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$10,000+< $25 / hr2 - 9
Services provided
80% Insurance Services & Brokers15% Back Office Outsourcing5% Customer Service OutsourcingKervigo Private Limited is an Insurance Services & Brokers company. Their team is based in Kota, India and offers Insurance Services & Brokers and Back Office Outsourcing.
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$5,000+$100 - $149 / hr2 - 9Jefferson Hills, PA
Services provided
60% AI Development20% Business Consulting20% Sales OutsourcingAi Integrated Solutions, an artificial intelligence firm, is located in Jefferson Hills, Pennsylvania. They provide Artificial Intelligence and Business Consulting and were established in 2026.
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Undisclosed< $25 / hr2 - 9
Services provided
35% Search Engine Optimization20% Call Center Services20% Content Writing Services +2 services15% Finance & Accounting Outsourcing (FAO)10% Web DesignEasy Business Growth is a Layton, Utah-based SEO company. Their services include Search Engine Optimization and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
30% Logistics & Supply Chain Consulting30% Supply Chain Management20% Back Office Outsourcing +1 service20% Procurement SupportMassifyX Global is a Colombo, Sri Lanka-based Logistics & Supply Chain Consulting company. They focus on Logistics & Supply Chain Consulting and Supply Chain Management and were established in 2026.
Read more -
$1,000+< $25 / hr2 - 9
Services provided
20% Call Center Services20% Mobile App Development20% Web Development +4 services10% Custom Software Development10% Digital Strategy10% Graphic Design10% Social Media MarketingWefeTech is a call center service in Indore, India. Founded in 2026, the team focuses on Call Center Services and Mobile App Development.
Read more -
$1,000+$25 - $49 / hr2 - 9
Services provided
40% Recruiting20% Back Office Outsourcing20% HR Outsourcing +2 services10% Benefits Administration10% HR ConsultingOptera is a Recruiting company. Founded in 2025, the agency is located in Islamabad, Pakistan. Their team provides Recruiting and Back Office Outsourcing.
Read more -
$10,000+$200 - $300 / hr2 - 9Rosemount, MN
Services provided
60% Business Consulting20% Corporate Training & Coaching20% Sales OutsourcingMargerin Associates is a Business Consulting company founded in 2020. The team offers Business Consulting and Corporate Training & Coaching and is located in Rosemount, Minnesota.
Read more -
$1,000+< $25 / hr10 - 49Thành phố Uông Bí, Vietnam
Services provided
60% IT Strategy Consulting10% Architectural Design10% Call Center Services +3 services10% Translation6% Web Development4% Mobile App DevelopmentBCVV co., ltd is an IT strategy consulting company. The Thành phố Uông Bí, Vietnam-based company was established in 2016. Their services include IT strategy consulting and Architectural Design.
Read more -
$1,000+$25 - $49 / hr10 - 49Irvine, CA
Services provided
35% Accounting25% Finance & Accounting Outsourcing (FAO)15% Fractional CFO Services +4 services10% Back Office Outsourcing5% Business Valuation Services5% Financial Advising & Planning5% Financial ConsultingSagelight Accounting LLC is an Accounting company. They specialize in Accounting and Finance & Accounting Outsourcing (FAO) and were launched in 2024.
Read moreMore responsive than most other service providers
Get in TouchSagelight Accounting LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+$50 - $99 / hrFreelancerKarachi, Pakistan
Services provided
15% AI Agents15% Ecommerce Marketing15% Search Engine Optimization +7 services15% Social Media Marketing10% Call Center Services10% Web Design5% Content Marketing5% Content Writing Services5% Digital Strategy5% UX/UI DesignCreative Flare is a social media marketing company. They offer Social Media Marketing and Search Engine Optimization and were established in 2025. The company is headquartered in Karachi, Pakistan.
Read more -
$50,000+$300+ / hr10 - 49
Services provided
15% Application Testing15% Cloud Consulting & SI15% Cybersecurity +4 services15% IT Managed Services15% IT Strategy Consulting15% Other IT Consulting and SI10% Document Digitization & ManagementSecurelytics Sdn Bhd is a Petaling Jaya, Malaysia-based IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI.
Read more -
$5,000+$50 - $99 / hr10 - 49New York, NY
Services provided
15% Accounting15% Finance & Accounting Outsourcing (FAO)10% BI & Big Data Consulting & SI +6 services10% Back Office Outsourcing10% Business Consulting10% Compliance Consulting10% ERP Consulting and SI10% Financial Advising & Planning10% Fractional CFO ServicesSee all 1 projectsFinalert LLC specializes in IT services, IT consulting, compliance and outsourcing, technology and ERP solutions, and bookkeeping and accounting. The overall feedback is highly positive, highlighting their professionalism, expertise, responsiveness, and innovative problem-solving approach. Clients commend their ability to deliver results on time and within budget, making Finalert LLC a reliable and talented partner.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
50% BI & Big Data Consulting & SI20% IT Managed Services20% IT Strategy Consulting +1 service10% Back Office OutsourcingSee all 1 projectsDataZeneral specializes in data extraction, enrichment, and lead generation, employing proprietary tools to handle complex data projects. Reviews highlight their precise project management, efficient data handling, and effective communication. Clients appreciate their adaptability and compliance with data standards, contributing to improved data accuracy, forecasting, and cost efficiency.
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$5,000+$100 - $149 / hr10 - 49Portland, OR
Services provided
25% Advertising15% Pay Per Click15% Search Engine Optimization +4 services15% Social Media Marketing10% Back Office Outsourcing10% Branding10% Content MarketingXPND Interactive is an Advertising company. They are headquartered in Portland, Oregon, and their services include Advertising and Pay Per Click.
Read more -
$10,000+$150 - $199 / hr10 - 49Glasgow, Scotland
Services provided
20% Marketing Strategy15% Branding15% Email Marketing +4 services15% Search Engine Optimization15% Social Media Marketing10% Back Office Outsourcing10% Print DesignMarketing Strategy company Whitewall Marketing is based in Glasgow, Scotland. Established in 2005, the team specializes in Marketing Strategy and Branding.
Read more -
$5,000+$25 - $49 / hr10 - 49Lisboa, Portugal
Services provided
10% Back Office Outsourcing10% Blockchain10% Branding +7 services10% Business Consulting10% Cloud Consulting & SI10% Mobile App Development10% Social Media Marketing10% UX/UI Design10% Video Production10% Web DesignBemyself is a branding company. Launched in 2009, the company is in Lisboa, Portugal. Their services include Branding and Social Media Marketing.
Read more -
$1,000+$150 - $199 / hr10 - 49Noida, India
Services provided
10% Advertising10% Branding10% Call Center Services +7 services10% Custom Software Development10% Direct Marketing10% Mobile App Development10% Product Design10% UX/UI Design10% Web Design10% Web DevelopmentZehra Global Services is an Advertising company. Their small team is located in Noida, India. Their services include Advertising and Custom Software Development.
Read more -
$1,000+Undisclosed10 - 49Mount Eliza, Australia
Services provided
10% Branding10% Conversion Optimization10% Digital Strategy +7 services10% Ecommerce Marketing10% Pay Per Click10% Product Marketing10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentLocated in Mount Eliza, Australia, oacdigital is a branding firm. Founded in 2015, the team specializes in Branding and Digital Strategy.
Read more -
$1,000+$150 - $199 / hr10 - 49Mississauga, Canada
Services provided
25% Content Marketing25% Pay Per Click25% Search Engine Optimization +3 services10% Back Office Outsourcing10% Branding5% Marketing StrategyHeadquartered in Mississauga, Canada, SEO Virtual Assistants is a Content Marketing company. They provide Content Marketing and Pay Per Click.
Read more -
$5,000+$150 - $199 / hr10 - 49Hanover Park, IL
Services provided
40% IT Managed Services30% Cybersecurity20% IT Strategy Consulting +1 service10% Call Center ServicesAcanthus Technology is an IT managed services company in Hanover Park, Illinois. Their services include IT managed services and Cybersecurity.
Read more -
UndisclosedUndisclosed10 - 49الرياض, Saudi Arabia
Services provided
40% Blockchain10% Logistics & Supply Chain Consulting5% Business Consulting +9 services5% Custom Software Development5% Document Digitization & Management5% E-Commerce Development5% Enterprise App Modernization5% Finance & Accounting Outsourcing (FAO)5% Fulfillment5% IT Managed Services5% Sales Outsourcing5% Warehousing & DistributionBlockchain company e-Procure was established in 2020. The small team provides Blockchain and Logistics & Supply Chain Consulting.
Read more -
$50,000+$50 - $99 / hr10 - 49Nuneaton, England
Services provided
30% Pay Per Click20% Content Marketing20% Conversion Optimization +4 services10% Customer Service Outsourcing10% Translation5% Business Consulting5% Graphic DesignProfitcrew Ltd is a PPC company. The Nuneaton, England-based team specializes in Pay Per Click and Content Marketing.
Read more -
$1,000+$25 - $49 / hr10 - 49
Services provided
10% Email Marketing10% Graphic Design10% IT Managed Services +7 services10% Pay Per Click10% Print Design10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Video Production10% Web DevelopmentGlobal Presence Marketing is a Pembroke Pines, Florida-based social media marketing company. Launched in 2006, the team offers Social Media Marketing and Email Marketing.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
25% Web Development15% UX/UI Design10% Advertising +7 services10% Back Office Outsourcing10% Graphic Design10% Logo10% Web Design5% E-Commerce Development3% Application Management & Support2% Application TestingBludelego is a website development firm founded in 2008. The company specializes in Web Development and UX/UI Design.
Read more -
$1,000+< $25 / hr10 - 49
Services provided
5% Accounting5% Content Writing Services5% Customer Service Outsourcing +17 services5% Data Annotation Services5% Document Digitization & Management5% E-Commerce Development5% Executive Search5% Finance & Accounting Outsourcing (FAO)5% Graphic Design5% HR Outsourcing5% Mobile App Development5% PEO/Employee Leasing5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Staffing5% Transcription5% Translation5% Web Design5% Web DevelopmentCuringBusy is a small social media marketing company. Established in 2020, the team offers Social Media Marketing and Search Engine Optimization.
Read more -
$1,000+< $25 / hr10 - 49Austin, TX
Services provided
50% Staffing30% Recruiting10% Back Office Outsourcing +1 service10% HR OutsourcingBased in Austin, Texas, WithPort is a Staffing company. They specialize in Staffing and Recruiting and were founded in 2023.
Read more
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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- Market presence and reputation in the industry
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.2/40.019.4/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
37.5/40.018.8/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
37.8/40.018.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.5/40.018.2/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
33.8/40.017.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
-
Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
-
Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.
Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.