Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$10,000+Undisclosed50 - 249Serves United StatesServices provided
See all 68 projectsSalesRoads is a company offering Outbound Call Center and Telemarketing Services, specializing in lead generation and appointment setting. They receive overwhelmingly positive feedback, with 100% of reviewers highlighting their efficient and organized project management. Clients appreciate SalesRoads' responsiveness and strategic approach, as 75% mention their adeptness in generating targeted leads and meeting sales goals. However, a few reviewers suggest improvement in onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
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$1,000+< $25 / hr10 - 49Nashua, NH
Services provided
Launched in 1992, Alternative Logistics is a phone answering service. The firm focuses on Call Center Services, and is small.
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$1,000+< $25 / hr50 - 249Santa Fe Springs, CA
Services provided
Westset Logistics is a midsize call center service. Founded in 1996, the team offers Call Center Services.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
See all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
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$1,000+< $25 / hr1,000 - 9,999Needham, MA
Services provided
Established in 2003, Vcall Global is a call center service and Back Office Outsourcing company. The company provides Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Webster, NY
Services provided
Datrose is a call center company in Webster, New York. Founded in 1976, the team focuses on Call Center Services and Accounting.
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$1,000+< $25 / hr2 - 9Boston, MA
Services provided
Launched in 1973, MASCO Services Call Center is a small call center located in Boston, Massachusetts. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9San Jose, CA
Services provided
Small call center company San Jose Answering Service, is based in San Jose, California. The team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Humble, TX
Services provided
Extension 19 Answering Service is a call center company. Founded in 1974, the team provides Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
1960 Answering Service is an answering service. They are in Houston, Texas and have small team of experts. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Baltimore, MD
Services provided
TASCO Message Centers, a call center, is located in Baltimore, Maryland. Established in 1938, the team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Coral Gables, FL
Services provided
Established in 2012, Responsive Call Center is a call center. The small team offers Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Irving, TX
Services provided
Apartment Lines, a small phone answering service, is in Irving, Texas. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Westminster, CO
Services provided
Answer-All is an answering service. Located in Westminster, Colorado, the firm was founded in 1964. Their team offers Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Lakewood, CO
Services provided
Contact One Call Center is a telephone answering service founded in 1956. The firm focuses on Call Center Services.
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UndisclosedUndisclosed10 - 49Minneapolis, MN
Services provided
South Suburban Answering, a phone answering service, was founded in 1972. They provides Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr250 - 999Apple Valley, MN
Services provided
Admin Solutions is an answering service company. They are in Apple Valley, Minnesota and have midsize team. Their services include Call Center Services and Accounting.
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$1,000+$25 - $49 / hr10 - 49Maple Shade, NJ
Services provided
Established in 1964, Ansercomm is a small answering service company. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Lake Elmo, MN
Services provided
Greetings, Neighbor! is an answering service company. They are based in Lake Elmo, Minnesota and have midsize team. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Blue Bell, PA
Services provided
See all 1 projectsLighthouse provides a full suite of hotline services at affordable prices and a dedicated, experienced staff that blends personal services with streamlined results.
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$1,000+$25 - $49 / hr10 - 49Portland, OR
Services provided
Gateway Communications Inc. Is an answering service. Their small team is located in Portland, Oregon. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Washington, DC
Services provided
Statcall is a small Washington, District of Columbia-based telephone answering service. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Bakersfield, CA
Services provided
Ability Messaging is a midsize call center service located in Bakersfield, California. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Lake Park, FL
Services provided
Answer all is a call center. They were established in 1984, and their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Marquette, MI
Services provided
RANGE TELECOMMUNICATIONS is a phone answering service. Founded in 1974, the company is headquartered in Marquette, Michigan. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Homestead, FL
Services provided
Founded in 2005, Virtual Enterprise Group is a phone answering service. The company focuses on Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249New York, NY
Services provided
Belles Receptionists is a phone answering service in New York, New York. They provide Call Center Services and Audio Production.
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UndisclosedUndisclosed10 - 49Uniondale, NY
Services provided
People Connect is a call center company. Their small team is headquartered in Uniondale, New York. Their team focuses on Call Center Services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Staten Island, NY
Services provided
AAA Answering Service is a call center service. Their small team is in Staten Island, New York. Their team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Buffalo, NY
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Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
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UndisclosedUndisclosed10 - 49Utica, NY
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Answering service Accutel Answering Service is based in Utica, New York. Founded in 2001, the team specializes in Call Center Services.
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UndisclosedUndisclosed10 - 49Horseheads, NY
Services provided
Call center service Total Recall Message Center was established in 1991. The small team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Fairfax, VA
Services provided
FL Technologies is a call center company. The Fairfax, Virginia-based firm provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249New Hyde Park, NY
Services provided
Mukesh BPO is a call center service headquartered in New Hyde Park, New York. They specialize in Call Center Services.
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UndisclosedUndisclosed2 - 9Poughkeepsie, NY
Services provided
BYRNES MESSAGE BUREAU is a call center service. The Poughkeepsie, New York-based team focuses on Call Center Services.
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UndisclosedUndisclosed10 - 49Saratoga Springs, NY
Services provided
PtSource, a call center company, is headquartered in Saratoga Springs, New York. Founded in 1996, the team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Glen Cove, NY
Services provided
Professionally Speaking is a small call center company. They specialize in Call Center Services and were founded in 1987.
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UndisclosedUndisclosed10 - 49Elmont, NY
Services provided
Prompt Anserfone is an answering service. They focus on Call Center Services and were founded in 1956.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Small call center Excel Answering Services, is located in Chicago, Illinois. Their services include Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Niles, IL
Services provided
Midsize call center service Around The Clock Answering Service, is located in Niles, Illinois. The team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Oak Park, IL
Services provided
NuFone is a phone answering service. The Oak Park, Illinois-based company was established in 1935. Their team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Joliet, IL
Services provided
MedPro Answering Service is a call center. Their small team of employees is headquartered in Joliet, Illinois. Their team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Beverly Hills, CA
Services provided
Headquartered in Beverly Hills, California, A1 GILBERT ANSWERING SERVICE is a small call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Santa Ana, CA
Services provided
TAB Answer Network, a small call center service, is headquartered in Santa Ana, California. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Calabasas, CA
Services provided
Small call center Community Answering Service, is based in Calabasas, California. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Beverly Hills, CA
Services provided
Launched in 2005, ABC Virtual Offices is a telephone answering service. The agency provides Call Center Services and Commercial Brokerage Services.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
TCC ANSWERING SERVICE is a telephone answering service. They are based in Los Angeles, California and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Lancaster, CA
Services provided
Antelope Valley Call Center is a Lancaster, California-based telephone answering service. They offer Call Center Services.
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UndisclosedUndisclosed50 - 249Berkeley, CA
Services provided
New Connections is a midsize Berkeley, California-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
Services provided
Global Messaging Network, a small call center company, is headquartered in Los Angeles, California. Their services include Call Center Services.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
20% Call Center Services70% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.3/40.019.4/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$10,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
38.2/40.018.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
37.5/40.017.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
34.7/40.018.4/20 Reviews8.4/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
34/40.017.2/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
33.8/40.016/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.7/40.015.6/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
$5,000+$100 - $149 / hr10 - 49Dover, DE
Ability to deliver
33.6/40.019/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.6/40.016.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.2/40.017.4/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
33.3/40.016/20 Reviews8.5/10 Clients & Experience8.8/10 Market PresenceService focus
70% Call Center Services30% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$10,000+Undisclosed50 - 249Tampa, FL
Ability to deliver
32.8/40.017.4/20 Reviews9.7/10 Clients & Experience5.8/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
25% Call Center Services75% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other
Latest Call Centers Articles
See all articles
Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.