Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed10 - 49Longwood, FL
Services provided
Multicom is a Longwood, Florida-based answering service. They specialize in Call Center Services and were established in 1982.
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UndisclosedUndisclosed50 - 249Westerville, OH
Services provided
Founded in 1998, Perceptionist is a midsize call center company and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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UndisclosedUndisclosed250 - 999Erie, PA
Services provided
Expivia Interaction Marketing Group Inc., a phone answering service, focus on Call Center Services and Sales Outsourcing. They were established in 2011.
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UndisclosedUndisclosed50 - 249Marietta, GA
Services provided
Answering service company Northwest Telephone Answering Service is headquartered in Marietta, Georgia. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Gainesville, FL
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Sum Total Systems Inc is a call center company. The team focuses on Call Center Services and Corporate Training & Coaching, and the company is based in Gainesville, Florida.
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UndisclosedUndisclosed10,000+Gainesville, FL
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Founded in 1978, Three Rivers Legal Services Inc is an answering service company. Their services include Call Center Services and Corporate Training & Coaching.
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UndisclosedUndisclosed10 - 49Crystal Lake, IL
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Launched in 2010, ARKO CONSULTING LLC is a call center company. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Methuen, MA
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1st Leads is a Sales Outsourcing company. They are headquartered in Methuen, Massachusetts. Their team focuses on Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Duluth, GA
Services provided
Remote Call Center is a midsize Duluth, Georgia-based answering service. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Greensboro, NC
Services provided
AACS Call Center is an answering service. They are based in Greensboro, North Carolina and have small team. They specialize in Call Center Services.
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UndisclosedUndisclosed2 - 9Panama City Beach, FL
Services provided
Call center service explicatus was founded in 2019. The small team offers Call Center Services and HR Consulting.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
BLG Technologies is a call center service. They are headquartered in Chicago, Illinois and have small team. Their team focuses on Call Center Services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Framingham, MA
Services provided
First Financial Resources, Inc. Is a small call center company in Framingham, Massachusetts. The team focuses on Call Center Services and Business Consulting.
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UndisclosedUndisclosed2 - 9Huntington, WV
Services provided
Funeral Director's Answering Service is a small answering service headquartered in Huntington, West Virginia. The team offers Call Center Services.
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UndisclosedUndisclosed2 - 9Royersford, PA
Services provided
Professional Services is a small answering service company. Launched in 1967, the team offers Call Center Services.
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UndisclosedUndisclosed2 - 9Lancaster, PA
Services provided
Communications Center of Pennsylvania is a small answering service in Lancaster, Pennsylvania. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Seymour, TN
Services provided
Knoxville Computer Corporation is a call center based in Seymour, Tennessee. The team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Triad Office Solutions, a telephone answering service, was established in 2010. The company offers Call Center Services, and is small.
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UndisclosedUndisclosed2 - 9Hattiesburg, MS
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Small phone answering service aaa ansersphone and doctors exchange, is based in Hattiesburg, Mississippi. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Knoxville, TN
Services provided
ProximoCX, a small call center service, is headquartered in Knoxville, Tennessee. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Columbia, SC
Services provided
Answer Carolina, an answering service, is in Columbia, South Carolina. The team focuses on Call Center Services.
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UndisclosedUndisclosed2 - 9Pittsburgh, PA
Services provided
Sales Outsourcing company The Prospecting Center was established in 1992. The firm provides Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Dover, NH
Services provided
Chameleon Group, LLC, a telephone answering service and Sales Outsourcing company, was established in 2002. The firm specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Gurdon, AR
Services provided
Mogofoal Ltd is a call center established in 2020. The team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Portland, OR
Services provided
Founded in 2018, TDR way is a Sales Outsourcing company. The company focuses on Sales Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Portland, OR
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Lead Savvy, a Sales Outsourcing company, was launched in 2006. The small team specializes in Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Cherry Hill, NJ
Services provided
Rex Direct Net, Inc. Is an answering service company. Launched in 2001, the firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Middletown, DE
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AV IT Business Solution Pvt. Ltd. Is a Middletown, Delaware-based Sales Outsourcing company. They specialize in Sales Outsourcing and Market Research and were founded in 2019.
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UndisclosedUndisclosed50 - 249Independence, OH
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EverConnect, a Marketing Strategy and Sales Outsourcing company, was founded in 2011. In Independence, Ohio, the team offers Marketing Strategy and Sales Outsourcing.
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UndisclosedUndisclosed50 - 249Dover, DE
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ValueLinked, Corp. Is a social media marketing agency. They were established in 2012, and their services include Social Media Marketing and Business Consulting.
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UndisclosedUndisclosed2 - 9Charlotte, NC
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Leadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
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UndisclosedUndisclosed50 - 249North Miami, FL
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Content Marketing company Web Marketing For Dentists was established in 2003. The midsize team specializes in Content Marketing and Conversion Optimization.
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UndisclosedUndisclosed50 - 249Newark, NJ
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First Connect Digital, a Sales Outsourcing and Account-Based Marketing company, specialize in Sales Outsourcing and Account-Based Marketing. They were founded in 2017.
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UndisclosedUndisclosed10 - 49San Antonio, TX
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Revvix LLC. Is a small San Antonio, Texas-based call center and Sales Outsourcing company. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Cheyenne, WY
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Sales Outsourcing company ScaleUpSales was founded in 2010. The team specializes in Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Bay Shore, NY
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AGTVA360 is a Dhaka, Bangladesh-based answering service company. Launched in 2021, the team offers Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Canton, OH
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SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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$10,000+Undisclosed250 - 999Waltham, MA
Services provided
MarketOne International is an Email Marketing company founded in 1998. Their services include Email Marketing and Call Center Services.
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$1,000+< $25 / hr2 - 9Orlando, FL
Services provided
Customer Service Outsourcing company Connectual Assistant was founded in 2024. Headquartered in Orlando, Florida, the team offers Customer Service Outsourcing and Call Center Services.
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$1,000+$100 - $149 / hr2 - 9Orlando, FL
Services provided
Email Marketing company Office Optim Lead Generation was established in 2021. The agency provides Email Marketing and Sales Outsourcing, and is small.
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$1,000+< $25 / hr10 - 49Houston, TX
Services provided
Remotlex is a Sales Outsourcing company. They are in Houston, Texas, and their services include Sales Outsourcing and Customer Service Outsourcing.
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$5,000+$100 - $149 / hr2 - 9Richfield, MN
Services provided
FRONT ROW DIGITAL is a Sales Outsourcing company. Located in Richfield, Minnesota, their team offers Sales Outsourcing and Web Design.
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$5,000+$100 - $149 / hr2 - 9Sheffield, OH
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The Eisen Agency is an Advertising company. Launched in 2001, their team provides Advertising and Branding.
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$1,000+$25 - $49 / hr2 - 9New York, NY
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Phone answering service Compete Digital is based in Budapest, Hungary and New York, New York. Founded in 2015, the team focuses on Call Center Services and Content Marketing.
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UndisclosedUndisclosed2 - 9Katy, TX
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LISTO Translating Services & More LLC is a small Translation company based in Katy, Texas. Their services include Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
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Translation company Interpretations, LLC is in Minneapolis, Minnesota. Founded in 2003, the team offers Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
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Launched in 1999, Lazar Translating & Interpreting is a small Translation company. Their team provides Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Lippman Media, a small branding agency, is based in Las Vegas, Nevada. Their services include Branding and Call Center Services.
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UndisclosedUndisclosed2 - 9San Francisco, CA
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Resource Fast is a Back Office Outsourcing company located in San Francisco, California. Founded in 2018, the team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Fresno, CA
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Biz Fuzion is a Business Consulting company. Based in Fresno, California, the team focuses on Business Consulting and Call Center Services.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.