Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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$1,000+< $25 / hr50 - 249Gainesville, FL
Services provided
Rccess Technologies is a Gainesville, Florida-based Accounting company. Established in 2012, the team offers Accounting and Custom Software Development.
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$1,000+$200 - $300 / hr2 - 9Conroe, TX
Services provided
Delta Lead is a Business Consulting company founded in 2022. The small team specializes in Business Consulting and Sales Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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$1,000+< $25 / hr10 - 49Dover, DE
Services provided
In Dover, Delaware and Lahore, Pakistan, Moldech is a Sales Outsourcing company. Their services include Sales Outsourcing and Back Office Outsourcing.
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$10,000+Undisclosed50 - 249San Jose, CA
Services provided
Ozonetel Communications is a San Jose, California-based phone answering service. Their services include Call Center Services and CRM consulting and SI.
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$1,000+$25 - $49 / hr10 - 49Decatur, GA
Services provided
Efficacious LLC is a small Business Consulting company launched in 2024. Their team provides Business Consulting and Call Center Services.
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$25,000+< $25 / hr10,000+Los Angeles, CA
Services provided
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr2 - 9Urbandale, IA
Services provided
Tala Agency is a small Urbandale, Iowa-based Email Marketing company. The team specializes in Email Marketing and Business Consulting.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
Houston Advanced Answering is a small Houston, Texas-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Lodi, CA
Services provided
JRivera Associates is a small Translation company based in Lodi, California. The team focuses on Translation and Call Center Services.
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UndisclosedUndisclosed2 - 9Denver, CO
Services provided
See all 2 projectsSureCall Experts provides comprehensive Contact Center Services, including Inbound and Outbound Call Center solutions and Customer Support Services. Reviews consistently highlight their exceptional professionalism, efficiency, and dedication to customer satisfaction, making them a reliable partner for enhancing customer service operations. Clients appreciate their top-rated BPO center solutions and 24/7 support, with most feedback being overwhelmingly positive.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Launched in 2009, Integrity Net Call Center is a midsize Houston, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Muskegon, MI
Services provided
LongerDays, a Back Office Outsourcing company, was launched in 2010. They focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Brooklyn, NY
Services provided
AnswerOne is a call center company. Located in Brooklyn, New York, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Small call center service AYS Dispatch, is in Chicago, Illinois. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Chelmsford, MA
Services provided
MetroMedical Answering Services is a phone answering service and Customer Service Outsourcing company. Their team provides Call Center Services.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Corema Group is an answering service founded in 2010. The team offers Call Center Services and Custom Software Development and is based in Austin, Texas.
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UndisclosedUndisclosed10 - 49Long Beach, CA
Services provided
Founded in 2010, Spot On Interpreting is a small call center service and Translation company in Long Beach, California. Their team specializes in Call Center Services and Translation.
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UndisclosedUndisclosed10 - 49Seymour, TN
Services provided
Answering Service One, an answering service, specializes in Call Center Services. The firm is headquartered in Seymour, Tennessee.
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UndisclosedUndisclosed10 - 49Orlando, FL
Services provided
Established in 2008, Tech Hero is a small Orlando, Florida-based telephone answering service. Their services include Call Center Services and IT managed services.
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UndisclosedUndisclosed10 - 49Ellicott City, MD
Services provided
Located in Ellicott City, Maryland, American Small Business Alliance, Inc. Is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and IT managed services.
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UndisclosedUndisclosed10 - 49Lansdale, PA
Services provided
Adept Consulting Services, Inc. Is a CRM consulting and SI company. The Lansdale, Pennsylvania-based agency was founded in 1995. Their team provides CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Mission Viejo, CA
Services provided
See all 1 projectsSupport Associates, Inc. provides cost-effective solutions, enhanced coverage, and advanced technology and resources, particularly valued in the construction sector. Clients praise their service quality, responsiveness, and alignment with company values, highlighting their impressive commitment and representation during customer interactions.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
Answering service company and API Development company ITC Telecom Technology, LLC is in Denver, Colorado. Their services include Call Center Services and API Development.
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UndisclosedUndisclosed10 - 49Fairlawn, OH
Services provided
CLEARLIGHT is a Sales Outsourcing company. Their team is located in Fairlawn, Ohio. The agency specializes in Sales Outsourcing and Content Writing Services.
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UndisclosedUndisclosed10 - 49Queens, New York City, NY
Services provided
Wendt Partners is a small Queens, New York City, New York-based CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49San Diego, CA
Services provided
Golden Lotus Agency is a Conversion Optimization company in San Diego, California. Founded in 2016, the team specializes in Conversion Optimization and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Seattle, WA
Services provided
SPARKVertical, LLC, a small SEO agency, is in Seattle, Washington. Their services include Search Engine Optimization and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Madison Heights, MI
Services provided
Hesel Media is a social media marketing company. Established in 2019, the firm focuses on Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Boca Raton, FL
Services provided
Prediq is a social media marketing company. They are based in Boca Raton, Florida. Their team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Lee's Summit, MO
Services provided
Interest Media, Inc is an Affiliate Marketing and Sales Outsourcing company. They are based in Lee's Summit, Missouri, and their services include Affiliate Marketing and Sales Outsourcing.
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$10,000+$200 - $300 / hr2 - 9Gorham, ME
Services provided
Optimum Conversion is a Market Research company. Established in 2022, the company is in Gorham, Maine. Their team offers Market Research and Sales Outsourcing.
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$5,000+$50 - $99 / hr2 - 9Casper, WY
Services provided
Piffy's Media is a Casper, Wyoming-based social media marketing firm. Launched in 2024, the team provides Social Media Marketing and Pay Per Click.
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$1,000+< $25 / hr10 - 49Sanger, CA
Services provided
Digi Media InfoTech is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are in Bengaluru, India and Udaipur, India.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Sprint Legal LLC, an IT managed services company, was launched in 2020. The small team specializes in IT managed services and Web Development.
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$1,000+$50 - $99 / hr2 - 9Bridgewater, MA
Services provided
Small Digital Strategy company Memento Marketing LLC, is in Bridgewater, Massachusetts. The team provides Digital Strategy and Search Engine Optimization.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
Seo Guru Houston, a SEO company, is in Houston, Texas. The team specializes in Search Engine Optimization and Call Center Services.
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UndisclosedUndisclosed50 - 249Athens, GA
Services provided
Concierge Contact Center is a call center service. Their team is located in Athens, Georgia and specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Newark, NJ
Services provided
Sabre88, LLC, a Business Consulting company, is located in Newark, New Jersey. They provide Business Consulting and Customer Service Outsourcing.
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$1,000+$25 - $49 / hr2 - 9Fort Worth, TX
Services provided
Answering service company Data One Solutions is in Fort Worth, Texas and Colombo, Sri Lanka. Their services include Call Center Services.
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$1,000+Undisclosed250 - 999Miami, FL
Services provided
See all 4 projectsSopro is a lead generation company that specializes in creating tailored outreach campaigns to enhance client visibility and sales pipelines. Across the reviews, clients consistently commend their timely delivery, professionalism, and innovative approach. Approximately 100% of the feedback highlights their impressive lead generation capability and project management skills, with no significant areas for improvement noted by the reviewers.
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$1,000+< $25 / hr50 - 249Brandon, FL
Services provided
Established in 2021, SALES MATIC is a social media marketing agency. Their team offers Social Media Marketing and Custom Software Development.
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Undisclosed$25 - $49 / hr10 - 49Bedford, MA
Services provided
Established in 2023, Shepard Enterprises is a small Bedford, Massachusetts-based Advertising company. Their team offers Advertising and Branding.
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$10,000+Undisclosed2 - 9New York, NY
Services provided
Noal Partners is a social media marketing agency. They are headquartered in New York, New York, and their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Albany, NY
Services provided
Established in 2018, Keenfunnel is an Email Marketing company. Their services include Email Marketing and Search Engine Optimization.
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$1,000+$100 - $149 / hr2 - 9Tampa, FL
Services provided
Ali Dahmash, a social media marketing agency, is based in Tampa, Florida. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Sheridan, WY
Services provided
Founded in 2019, The Bionic Marketer (NoXLimits LLC) is a Direct Marketing company. The team specializes in Direct Marketing and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
Services provided
Monomyth is a Sales Outsourcing company. Established in 2022, the team provides Sales Outsourcing and Email Marketing. The company is headquartered in Los Angeles, California.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
Call center company iProspex was established in 2004. The agency specializes in Call Center Services and Email Marketing.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
CenterField is a phone answering service. Their midsize team is in Los Angeles, California. Their services include Call Center Services and E-Commerce Development.
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$1,000+< $25 / hr2 - 9New York, NY
Services provided
Established in 2024, Algrosa is an Email Marketing company. The team offers Email Marketing and Search Engine Optimization.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.