Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
15 Leaders 15 Contenders
2,918 Companies
List of the Best US Call Center Agencies
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Featured
What are Featured Providers?
$50,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)10% Content Moderation Services10% Data Annotation Services5% HR OutsourcingSee all 4 projectsROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.
Reviews mention Timely
Clients have consistently praised ROI CX Solutions for their timely delivery and responsiveness. For instance, DocMJ highlighted that they always deliver on time and effectively manage any issues that arise. Similarly, the hospitality client noted that ROI CX Solutions delivered new hires punctually. Additionally, Techless reported a significant reduction in response times, showcasing their commitment to timely service. Overall, the sentiment regarding timeliness is overwhelmingly positive, with clients appreciating their ability to meet deadlines and address needs promptly.-
Staffing & Call Center Services for Event Company
5.0 Jan 16, 2026They delivered their new hires on time. Their flexibility and willingness to work on anything we need have been impressive.
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Call Center Services for Software Dev Company
4.5 Feb 25, 2026They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.
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Call Center Services for Medical Marijuana Co
4.5 Jan 16, 2026They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.
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1 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Medical Marijuana Co
4.5 — ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their Read moreWas this helpful?
Industry Experience
ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Hospitality & leisure Retail Consumer products & services MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.Was this helpful?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read moreWas this helpful?
Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
20% Call Center Services50% Customer Service Outsourcing10% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesSee all 47 projectsHelpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.
Industry Experience
Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.Was this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectssix eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.
1 of 1 Call Center Services reviews are 5 starsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
Industry Experience
Six Eleven Global Services has received positive feedback across several industries, including Advertising & Marketing, Telecommunications, Logistics & Supply Chain, and Beauty & Cosmetics. Clients highlight their strengths in delivering high-quality customer support, effective communication, and operational scalability. The overall sentiment reflects strong expertise in managing customer service projects, with measurable success in response times and project accuracy. Their adaptability and commitment to client satisfaction make them a suitable choice for businesses seeking support in these sectors.
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Advertising & marketing Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & CosmeticsWas this helpful?
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$1,000+$25 - $49 / hr10 - 49Hollywood, FL
Services provided
30% Accounting20% Sales Outsourcing15% Digital Strategy +3 services15% Finance & Accounting Outsourcing (FAO)10% Business Consulting10% Financial ConsultingSee all 1 projectsTriumph Solutions offers a broad range of services for business owners, executives, and independent professionals. We are professional and experienced SERVICES FOR INDIVIDUALS You get one-on-one
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$1,000+< $25 / hr10 - 49Severn, MD
Services provided
10% Call Center Services30% Social Media Marketing10% Branding +8 services10% Content Marketing10% Sales Outsourcing5% Back Office Outsourcing5% Customer Service Outsourcing5% Digital Strategy5% Marketing Strategy5% Pay Per Click5% Search Engine OptimizationResults impact llc is a small Severn, Maryland-based social media marketing company. The team provides Social Media Marketing and Branding.
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Featured
What are Featured Providers?
$1,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
20% Call Center Services55% Sales Outsourcing25% Back Office OutsourcingSee all 54 projectsAppointment Setter Online is a company specializing in outbound and inbound call center services, including appointment setting, prospect outreach, and lead qualification. Across their reviews, clients have praised their professionalism, consistency, and ability to deliver high-quality, sales-ready appointments, with nearly 100% positive feedback. Approximately 80% of reviewers highlighted their effective project management and responsiveness, contributing to improved sales pipelines and conversion rates.
Reviews mention Communicative
Overall, clients consistently praised Appointment Setter Online for their strong communication skills and responsiveness. Feedback highlighted their clarity in updates and timely follow-ups, which facilitated smooth project management. For instance, one client noted, "Communication was clear, and they maintained consistency in scheduling and follow-ups," while another stated, "They communicated effectively, provided regular updates, and consistently delivered appointments on time." This positive sentiment underscores their commitment to maintaining transparent and effective communication throughout the engagement.-
Appointment Setting Services for Garage Repair Services Co
5.0 Oct 30, 2025Appointment Setter Online has increased our sales by 40%. The team is always available and never misses a call. Appointment Setter Online meets deadlines and stays on budget. We communicate via email, Zoom, and Slack. Appointment Setter Online's team has great communication skills and knows our product carefully.
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Call Center Services for Nonprofit Organization
5.0 Nov 29, 2025Project management was excellent. Appointment Setter Online delivered the weekly reports and meeting schedules on time, consistently. Communication was prompt — any changes or updates were shared with us quickly, and follow-ups were managed efficiently.
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Appointment Setting for Appliance Repair Company
5.0 Dec 6, 2025Appointment Setter Online maintained clear communication, provided regular status updates, and adhered to agreed workflows. Deliveries in terms of scheduling, confirmation, and reporting were timely and consistent. They were responsive and adaptive: when we requested certain modifications, they implemented those changes promptly.
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Back Office Outsourcing for Auto Detailing Company
5.0 Dec 18, 2025Communication was straightforward and dependable. They followed through with scheduled calls and delivered exactly what was promised on time, without us having to constantly monitor progress.
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Back Office Outsourcing for Construction Company
5.0 Dec 19, 2025The team communicated regularly, stayed organized, and delivered results on schedule. They were quick to respond to our questions and adapt their approach based on our feedback. Their professionalism made the process smooth and stress-free.
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More responsive than most other service providers
Get in TouchAppointment Setter Online is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000 1 Full Time Appointment Setter $1,800 2 Full Time Appointment Setters $4,500 5 Full Time Appointment SettersView PackagesAward Winning Appointment Setting Team
Helps businesses consistently fill their sales calendar with qualified prospects. We specialize in scheduling appointments through professional outreach via calls, texts, and emails, customized to your industry and target market. Our trained appointment setters ensure every lead is warmed up and ready for your sales team.Was this helpful?
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$1,000+$50 - $99 / hr10 - 49Dover, DE
Services provided
30% Talent Representation20% Customer Service Outsourcing20% HR Outsourcing +2 services20% Sales Outsourcing10% Executive SearchFrontBurners is a Talent Representation company. They were established in 2021 and specialize in Talent Representation and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Boston, MA
Services provided
20% Call Center Services20% Back Office Outsourcing20% Graphic Design +2 services20% Search Engine Optimization20% Social Media MarketingCyber World Staff is a social media marketing firm located in Boston, Massachusetts. The team offers Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr10 - 49St. Petersburg, FL
Services provided
35% Direct Marketing20% Business Consulting20% Sales Outsourcing +2 services15% Email Marketing10% Product MarketingAllen & Co Business Solutions, LLC, a Direct Marketing company, is located in St. Petersburg, Florida. Established in 2024, the team focuses on Direct Marketing and Business Consulting.
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UndisclosedUndisclosed10 - 49Lawrenceville, GA
Services provided
20% Call Center Services20% Accounting20% Digital Strategy +2 services20% IT Strategy Consulting20% Search Engine OptimizationAventex Consulting, a small Digital Strategy company, is located in Lawrenceville, Georgia. The team provides Digital Strategy and Search Engine Optimization.
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$1,000+$50 - $99 / hr10 - 49Houston, TX
Services provided
20% Conversion Optimization20% Graphic Design20% Sales Outsourcing +2 services20% Search Engine Optimization20% UX/UI DesignPerfect Horizon Ltd is a Conversion Optimization company. They are in Houston, Texas, and their services include Conversion Optimization and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Billings, MT
Services provided
20% Call Center Services20% Content Marketing20% Customer Service Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingMSM Innovatives LLC is a social media marketing firm. Headquartered in Billings, Montana, the team offers Social Media Marketing and Content Marketing.
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$25,000+$200 - $300 / hr10 - 49Palm Harbor, FL
Services provided
45% Social Media Marketing25% Branding20% Sales Outsourcing +1 service10% E-Commerce DevelopmentLocated in Palm Harbor, Florida and Palm Harbor, Florida, AMZ Innovators is a social media marketing firm. They specialize in Social Media Marketing and Branding and were founded in 2024.
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$1,000+$25 - $49 / hr10 - 49Bellevue, WA
Services provided
20% E-Commerce Development20% Graphic Design20% Sales Outsourcing +2 services20% Social Media Marketing20% Web DevelopmentSee all 2 projectsDevilize is an employee-success-oriented company that initiates programs that help both parties grow. We believe in modern systems that support practices like Agile and Lean, with a strong focus on
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Undisclosed< $25 / hr10 - 49Norfolk, VA
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% Web Design20% Web DevelopmentAJ&COMPANY is a web design agency founded in 1997. The team offers Web Design and Web Development and is in Norfolk, Virginia and lahore, Pakistan.
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$1,000+$50 - $99 / hr10 - 49Newark, DE
Services provided
20% Account-Based Marketing20% Digital Strategy20% Email Marketing +2 services20% Sales Outsourcing20% Search Engine OptimizationHeadquartered in Newark, Delaware, Lead Growh is a Digital Strategy company. They provide Digital Strategy and Email Marketing and were established in 2020.
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$5,000+$25 - $49 / hr10 - 49Chicago, IL
Services provided
20% Business Continuity Management20% Corporate Training & Coaching20% Document Digitization & Management +2 services20% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingIn Chicago, Illinois, NestPOS is a Finance & Accounting Outsourcing (FAO) company. Their services include Finance & Accounting Outsourcing (FAO) and Corporate Training & Coaching.
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$1,000+$100 - $149 / hr10 - 49Phoenix, AZ
Services provided
30% AI Consulting30% AI Development20% Demand Generation Marketing +1 service20% Sales OutsourcingIn Phoenix, Arizona, Dmarius AI is an artificial intelligence firm. The team provides Artificial Intelligence and AI Consulting.
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$1,000+< $25 / hr10 - 49Sheridan, WY
Services provided
20% Back Office Outsourcing20% Customer Service Outsourcing20% HR Outsourcing +2 services20% Recruitment Process Outsourcing20% Sales OutsourcingHeadquartered in Sheridan, Wyoming, TASQ is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
20% Pay Per Click20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DesignSeal and Scale is a social media marketing firm. Launched in 2025, the agency provides Social Media Marketing and Search Engine Optimization.
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$1,000+$150 - $199 / hr10 - 49Denver, CO
Services provided
20% Branding20% Content Marketing20% Performance Marketing +2 services20% Recruiting20% Sales OutsourcingCrafted Consulting, a branding agency, was founded in 2019. Based in Denver, Colorado, the team provides Branding and Content Marketing.
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$5,000+$100 - $149 / hr10 - 49Brooklyn, NY
Services provided
30% AI Development30% Other Digital Marketing20% Sales Outsourcing +1 service20% Search Engine OptimizationJP Urban Digital is an artificial intelligence firm. Established in 2020, the team focuses on Artificial Intelligence and Other Digital Marketing.
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$1,000+$25 - $49 / hr10 - 49Lithia Springs, GA
Services provided
20% Call Center Services20% Customer Service Outsourcing20% Language Interpretation +2 services20% Transcription20% TranslationEstablished in 2020, Oversea Staffing Solutions is a small Lithia Springs, Georgia-based telephone answering service. Their team specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+$25 - $49 / hr10 - 49Austin, TX
Services provided
20% Call Center Services30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO) +1 service20% Back Office OutsourcingBilling Vista LLC is a small Customer Service Outsourcing company headquartered in Austin, Texas. Their services include Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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$250,000+$150 - $199 / hr10 - 49Quincy, MA
Services provided
12% Call Center Services25% Cloud Consulting & SI25% Search Engine Optimization +2 services25% Web Design13% Customer Service OutsourcingEstablished in 2003, APC Integrated is a cloud consulting & SI company. The firm provides cloud consulting & SI and Search Engine Optimization, and is small.
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UndisclosedUndisclosed50 - 249Bingham Farms, MI
Services provided
10% Call Center Services70% IT Managed Services10% Affiliate Marketing +1 service10% Other IT Consulting and SIFounded in 2023, National Technology Management is a midsize Bingham Farms, Michigan-based IT managed services company. Their team offers IT managed services and Affiliate Marketing.
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$1,000+$100 - $149 / hr10 - 49Union City, CA
Services provided
15% AI Consulting15% Content Marketing15% Email Marketing +5 services15% Social Media Marketing10% AI Development10% Pay Per Click10% Sales Outsourcing10% Search Engine OptimizationSocial media marketing company AI Source Hub was launched in 2022. The small team focuses on Social Media Marketing and Content Marketing.
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$1,000+$100 - $149 / hr2 - 9Tigard, OR
Services provided
15% Call Center Services60% IT Managed Services15% Cybersecurity +1 service10% Other IT Consulting and SIEstablished in 2011, Portland Computerworks is a small IT managed services company. Their services include IT managed services and Call Center Services.
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$1,000+$150 - $199 / hr10 - 49Hackettstown, NJ
Services provided
10% Call Center Services40% Cloud Consulting & SI40% Cybersecurity +1 service10% IT Managed ServicesNetFire is a small cloud consulting & SI company launched in 2012. Their services include cloud consulting & SI and Cybersecurity.
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Undisclosed$150 - $199 / hr10 - 49Lancaster, PA
Services provided
20% Content Marketing20% Public Relations20% Social Media Marketing +4 services10% Advertising10% Pay Per Click10% Sales Outsourcing10% Video ProductionStoner Bunting Advertising is a small public relations firm launched in 1984. Their services include Public Relations and Social Media Marketing.
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$1,000+$25 - $49 / hr10 - 49McLean, VA
Services provided
10% Call Center Services35% AI Consulting35% AI Development +2 services10% Customer Service Outsourcing10% TranscriptionSee all 1 projectsGoVivace Inc specializes in Speech Analytics and Auto QA solutions for contact centers and BPOs. Reviewers commend the company for its reliable and efficient solutions, professional project management, and excellent support. However, some suggest that clearer progress updates could enhance the client experience.
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$1,000+< $25 / hr50 - 249New York, NY
Services provided
16% Call Center Services50% Back Office Outsourcing24% Customer Service Outsourcing +1 service10% AI DevelopmentLaunched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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$5,000+< $25 / hr50 - 249New York, NY
Services provided
10% Call Center Services20% Pay Per Click20% Search Engine Optimization +6 services10% E-Commerce Development10% Graphic Design10% Web Design10% Web Development5% HR Outsourcing5% StaffingPay per click agency Virtual Staffing Agency was founded in 2017. The midsize team offers Pay Per Click and Search Engine Optimization.
Read moreSee All Locations (2)New York, NY
82, Nassau Street
New York, NY 1003816 - 20
3156364766
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$1,000+< $25 / hr50 - 249Melville, NY
Services provided
10% Call Center Services50% BI & Big Data Consulting & SI10% Digital Strategy +3 services10% HR Consulting10% Other Digital Marketing10% TranscriptionDataservices2globe is a data analytics company. They focus on BI & big data consulting & SI and Digital Strategy and were launched in 2014. The company is in Melville, New York.
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UndisclosedUndisclosed50 - 249Columbia, MD
Services provided
10% Call Center Services35% IT Staff Augmentation15% Back Office Outsourcing +7 services10% Customer Service Outsourcing10% HR Consulting10% Recruiting5% IT Managed Services3% Staffing1% HR Outsourcing1% PEO/Employee LeasingNTech Workforce is an IT staff augmentation company established in 2005. The agency offers IT staff augmentation and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Davenport, IA
Services provided
10% Call Center Services45% IT Managed Services45% IT Strategy ConsultingIT strategy consulting company Solutions Management Group is in Davenport, Iowa and Cedar Rapids, Iowa. Their services include IT strategy consulting and IT managed services.
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$1,000+$50 - $99 / hr50 - 249Carrollton, TX
Services provided
10% Call Center Services20% AI Development20% Data Annotation Services +3 services20% Other IT Consulting and SI20% Transcription10% BI & Big Data Consulting & SIMaxRemind Inc., an other IT consulting and SI company, is based in Carrollton, Texas and Rawalpindi, Pakistan. The team specializes in other IT consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Edison, NJ
Services provided
50% Call Center Services50% Customer Service OutsourcingCall center and Customer Service Outsourcing company Unitel Performance Marketing Group was established in 1999. The firm provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Palatine, IL
Services provided
50% Call Center Services25% Direct Marketing25% Social Media MarketingFounded in 1975, Larson & Associates is a small phone answering service based in Palatine, Illinois. Their team focuses on Call Center Services and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Roswell, GA
Services provided
50% Call Center Services25% Customer Service Outsourcing25% TranscriptionFounded in 2004, Contact Automation is a small answering service. Their team focuses on Call Center Services and Transcription.
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UndisclosedUndisclosed2 - 9Greenbelt, MD
Services provided
50% Call Center Services25% Business Consulting25% Finance & Accounting Outsourcing (FAO)Civility Management Solutions, an answering service company, is in Greenbelt, Maryland. Founded in 2012, the team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed2 - 9Norcross, GA
Services provided
50% Back Office Outsourcing50% Sales OutsourcingTeleSales, Inc., a Back Office Outsourcing and Sales Outsourcing company, was launched in 1998. The team specializes in Back Office Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Nashville, TN
Services provided
50% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +1 service10% IT Managed ServicesAutomated Business Solutions International is an answering service company. The team provides Call Center Services and Back Office Outsourcing and is headquartered in Nashville, Tennessee.
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UndisclosedUndisclosed2 - 9Broadview, IL
Services provided
50% Call Center Services20% Advertising15% Direct Marketing +1 service15% FulfillmentAll USA Partners, LLC, a phone answering service, is in Broadview, Illinois. The team focuses on Call Center Services and Advertising.
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UndisclosedUndisclosed2 - 9Fort Smith, AR
Services provided
50% Call Center Services50% Back Office OutsourcingShared Services Center - Fort Smith is a small answering service company and Back Office Outsourcing company in Fort Smith, Arkansas. The team offers Call Center Services and Back Office
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UndisclosedUndisclosed2 - 9Tequesta, FL
Services provided
50% Customer Service Outsourcing50% Sales OutsourcingSmall Customer Service Outsourcing and Sales Outsourcing company LeadSales, is in Tequesta, Florida. Their services include Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Milwaukee, WI
Services provided
50% Business Consulting50% Sales OutsourcingLaunched in 2004, Intelligent Conversations is a Business Consulting and Sales Outsourcing company. The firm offers Business Consulting and Sales Outsourcing, and is small.
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$5,000+$100 - $149 / hr10 - 49Chicago, IL
Services provided
10% Call Center Services40% IT Managed Services20% Cybersecurity +2 services20% IT Staff Augmentation10% Cloud Consulting & SINet Works Consulting Resources is a Chicago, Illinois-based IT managed services company. They offer IT managed services and Cybersecurity and were established in 1997.
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$1,000+$100 - $149 / hr10 - 49Fairfax, VA
Services provided
10% CRM Consulting and SI10% Content Marketing10% E-Commerce Development +7 services10% Email Marketing10% Mobile & App Marketing10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentEstablished in 2023, Digitally Prime is a small social media marketing company. Their services include Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed10 - 49Pittsburgh, PA
Services provided
10% Call Center Services15% Cybersecurity10% Cloud Consulting & SI +8 services10% IT Staff Augmentation10% IT Strategy Consulting10% IoT Development10% Other IT Consulting and SI10% Unified Communications Consulting & SI5% BI & Big Data Consulting & SI5% Compliance Consulting5% Procurement SupportEstablished in 2000, solutions4networks is a Cybersecurity company. The firm specializes in Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Sacramento, CA
Services provided
10% Call Center Services25% IT Managed Services15% BI & Big Data Consulting & SI +4 services15% Cybersecurity15% IT Strategy Consulting10% Cloud Consulting & SI10% Other IT Consulting and SIIT managed services company TLC Tech, Inc. Was launched in 2004. The agency provides IT managed services and IT strategy consulting, and is small.
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$1,000+< $25 / hr250 - 999Clarksville, TN
Services provided
14% Call Center Services30% Back Office Outsourcing16% Customer Service Outsourcing +3 services15% Finance & Accounting Outsourcing (FAO)15% PEO/Employee Leasing10% Sales OutsourcingSee all 4 projectsPremier BPO specializes in offering Contact Center Services and Customer Support Services. Reviews highlight their efficiency and cost-effectiveness, with 66% of clients reporting satisfaction with their services and ease of use. Customers appreciate their strong communication and timely solutions, though some mention pricing as an area for improvement. Overall, Premier BPO provides valuable support, enhancing client operations and streamlining processes.
Reviews mention Easy to work with
Clients consistently express that Premier BPO is easy to work with, highlighting their effective communication and quick response times. One client noted, 'Premier BPO is very quick to offer solutions,' and another emphasized, 'We love working with Premier BPO.' The overall sentiment is highly positive, with clients appreciating the seamless integration into their operations and the strong customer service provided.-
Virtual Assistant for IT Company
5.0 Aug 12, 2017We love working with Premier BPO. They are great at working with customers. It has been 10 years.
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Industry Experience
Premier BPO has demonstrated expertise across several industries including Manufacturing, IT Services, and various other sectors. Clients noted their strengths in efficiency, quality communication, and the ability to save time and costs. Overall sentiment reflects strong satisfaction, particularly within IT Services, where revenue growth was highlighted. Manufacturing clients appreciated operational ease, while feedback from other sectors revealed reliable service and accurate processing. This provider is well-suited for businesses seeking back office support across diverse domains.
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Manufacturing IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Premier BPO as offering good value for money, with one review stating they are 'very much worth the cost.' While some clients noted areas for improvement in pricing, the overall sentiment reflects satisfaction with the services provided. Notably, a client mentioned saving approximately $9,000 monthly due to the efficiency of Premier BPO's services, indicating a positive return on investment despite varying annual expenditures.Was this helpful?
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UndisclosedUndisclosed50 - 249Old Bridge, NJ
Services provided
11% Call Center Services25% Custom Software Development25% IoT Development +3 services19% Customer Service Outsourcing10% HR Outsourcing10% IT Staff AugmentationFront Desk Helpers Co is a software development company. Their midsize team is located in Old Bridge, New Jersey. Their services include Custom Software Development and IoT development.
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UndisclosedUndisclosed10 - 49Spring, TX
Services provided
35% Direct Marketing25% Public Relations15% Market Research +2 services15% Sales Outsourcing10% Other MarketingTree Trimmers of Texas is a Direct Marketing company. They were established in 2024 and offer Direct Marketing and Public Relations.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
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39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
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$1,000+$25 - $49 / hr250 - 999San Francisco, CA
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39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
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38.2/40.018.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
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37.5/40.017.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
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37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
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35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
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$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
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35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Portland, OR
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39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
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35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$5,000+Undisclosed250 - 999Austin, TX
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34.7/40.018.4/20 Reviews8.4/10 Clients & Experience7.9/10 Market PresenceService focus
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$5,000+< $25 / hr1,000 - 9,999Lexington, KY
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36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
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35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
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33.3/40.016/20 Reviews8.5/10 Clients & Experience8.8/10 Market PresenceService focus
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$1,000+Undisclosed250 - 999Nashville, TN
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Latest Call Centers Articles
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Answering Services: Professionalism in Customer Service
Professionalism in customer service is essential to retaining customers, building your brand image, and increasing sales.
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.
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