Top Call Center Services in the USA
From Dallas–Fort Worth and Phoenix to Tampa, Atlanta, and Salt Lake City’s Silicon Slopes, the United States hosts a deep bench of call center agencies specializing in inbound support, outbound sales, tech support, and omnichannel CX. On Clutch, you can evaluate U.S.-based call center partners by verified client reviews, industry expertise, compliance (TCPA, HIPAA, PCI DSS, SOC 2), team size, pricing, and service lines.
Our research cuts through marketing claims to highlight proven outcomes, transparent reporting, and reliable U.S. operations that align with your customers’ time zones and expectations. Use filters to narrow by budget, hourly rate, languages (including English–Spanish), and vertical fit across healthcare, fintech, retail, SaaS, logistics, and more. Explore curated options and shortlist providers that match your SLAs, integrations, and growth goals:
• Call Center Companies in New York
• Call Center Companies in Los Angeles
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Featured
What are Featured Providers?
$5,000+Undisclosed50 - 249Serves United StatesServices provided
See all 65 projectsSalesRoads is a call center service provider specializing in outbound call center and telemarketing services, emphasizing lead generation and sales growth. Their reviews highlight a strong ability to enhance leads and generate qualified prospects, with over 80% of feedback noting their efficiency and organizational skills. Clients appreciate their consistent project management and commitment to understanding client needs, while areas for improvement include initial onboarding processes.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 47 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
$5,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
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UndisclosedUndisclosed2 - 9Fort Myers, FL
Services provided
Launched in 2003, sonnecastle and company is a Business Consulting company. The small team focuses on Business Consulting and Finance & Accounting Outsourcing (FAO).
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$25,000+$300+ / hr2 - 9Broomfield, CO
Services provided
Located in Broomfield, Colorado, KB Growth Advisory is a Fractional CMO Services company. Their services include Fractional CMO Services and Marketing Strategy.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
$1,000+< $25 / hr50 - 249Serves United StatesServices provided
See all 64 projectsA-SALES AB is a specialized company providing Outbound Call Center and Telemarketing Services. Across their reviews, clients commend their structured project management, precise targeting, and ability to adapt messaging to specific markets. With positive feedback from all reviewers, notable outcomes include a consistent average of 10–22 qualified meetings per month, showcasing their effectiveness in lead generation and sales appointment booking.
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UndisclosedUndisclosed2 - 9Ridgefield, WA
Services provided
RevOps Global is a Marketing Strategy company established in 2010. The company offers Marketing Strategy and BI & big data consulting & SI.
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$1,000+< $25 / hr10 - 49San Francisco, CA
Services provided
HireAthena is an Accounting company. They are located in San Francisco, California and have small team. Their services include Accounting and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Troy, MI
Services provided
Headquartered in Troy, Michigan, Advanced Customer Services is a Customer Service Outsourcing company. Founded in 1982, the team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Lakewood, CO
Services provided
MOD Assistants, an answering service company, focus on Call Center Services and Back Office Outsourcing. They were launched in 2009.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Azimuth, LLC is a call center company. The team is headquartered in Chicago, Illinois, and their services include Call Center Services and Accounting.
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UndisclosedUndisclosed10 - 49Springfield, MO
Services provided
Gold Mountain Communications is a Springfield, Missouri-based PR firm. They specialize in Public Relations and Market Research.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
TelePro Group, a small telephone answering service, is in Chicago, Illinois. The team offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
Based in Houston, Texas and Norman, Oklahoma, The Heller Group, Inc. Is a small IT managed services company. The team provides IT managed services and Call Center Services.
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UndisclosedUndisclosed10 - 49Kansas City, MO
Services provided
Saile Inc is a Sales Outsourcing company. Launched in 1999, the team provides Sales Outsourcing and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Adfy AI is an AI company established in 2020. The small team provides Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed50 - 249Waltham, MA
Services provided
See all 1 projectsAberdeen is a lead generation company known for its name recognition in the industry. However, client feedback indicates significant dissatisfaction, as 100% of the reviews highlighted issues with lead quality and lack of collaboration, resulting in no successful conversions. Clients suggest improvements in quality assurance and flexibility with billing when performance metrics are unmet.
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$1,000+$100 - $149 / hr2 - 9Winter Garden, FL
Services provided
Corporate Shields is an IT managed services company. Their small team is based in Winter Garden, Florida. Their services include IT managed services and Application Management & Support.
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UndisclosedUndisclosed2 - 9Medford, OR
Services provided
Launched in 2007, Action DataTel is an IT managed services company. The firm provides IT managed services and Cybersecurity, and is small.
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$10,000+Undisclosed2 - 9Atlanta, GA
Services provided
IQ4hire is a Cybersecurity company headquartered in Atlanta, Georgia. Established in 2000, the team provides Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Launched in 2014, tfleads is a small Austin, Texas-based Advertising company. Their services include Advertising and Market Research.
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UndisclosedUndisclosed10 - 49Dearborn, MI
Services provided
The greatest on the planet is a small Dearborn, Michigan-based Advertising company. Their services include Advertising and Branding.
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$1,000+$50 - $99 / hr10 - 49St. Petersburg, FL
Services provided
Alpha Bay Media, a Digital Strategy company, is based in St. Petersburg, Florida. They focus on Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Miami Lakes, FL
Services provided
Established in 2019, X80Graphics is a branding agency. The small team offers Branding and Social Media Marketing.
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$1,000+$25 - $49 / hr50 - 249Northglenn, CO
Services provided
Founded in 2020, Krivy LLC is a midsize Northglenn, Colorado-based Email Marketing company. Their services include Email Marketing and Marketing Strategy.
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Undisclosed< $25 / hr50 - 249Hewlett, NY
Services provided
CheaperTeam, a Back Office Outsourcing company, was established in 2020. Based in Hewlett, New York, the team focuses on Back Office Outsourcing and Recruiting.
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UndisclosedUndisclosed50 - 249Miami, FL
Services provided
SA Wood Specialties is a Contract Manufacturing company founded in 2005. The company provides Contract Manufacturing and Warehousing & Distribution, and is midsize.
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$5,000+Undisclosed50 - 249Louisville, KY
Services provided
Greentech United is a Contract Manufacturing company founded in 2022. The team offers Contract Manufacturing and Logistics & Supply Chain Consulting.
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$5,000+$100 - $149 / hr50 - 249Jersey City, NJ
Services provided
Valasys media fzc is an Account-Based Marketing company. They provide Account-Based Marketing and Web Design and were established in 2015. The firm is located in Jersey City, New Jersey.
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$1,000+$50 - $99 / hr10 - 49Wekiwa Springs, FL
Services provided
Source Your Staff is a Customer Service Outsourcing company. They were established in 2023, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Casper, WY
Services provided
See all 1 projectsGlobal Tech Billing LLC specializes in back-office outsourcing, including settlements, regulatory compliance, accounting, and IT services. Reviews highlight the company's ability to enhance productivity and efficiency, providing expert insights and a competitive edge. Their project management approach is inclusive and respectful, effectively meeting timelines and understanding client needs, which left clients highly satisfied with their services.
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$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Services provided
TenneX Legal is a pay per click company. Based in Princeton, New Jersey, their small team provides Pay Per Click and Demand Generation Marketing. The agency was established in 2021.
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$5,000+< $25 / hr10 - 49Fort Lauderdale, FL
Services provided
Norsou360 is a small call center and Back Office Outsourcing company established in 2019. Their team specializes in Call Center Services and Back Office Outsourcing.
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Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Services provided
See all 6 projectsPartnerHero is a leading provider of Contact Center Services, specializing in Customer Support Services and both Inbound and Outbound Call Centers. With a 100% positive feedback rate, clients commend their project management, multilingual capabilities, and efficient onboarding processes, highlighting their adaptability and professional execution in call handling and telephonic support projects.
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$1,000+$150 - $199 / hr2 - 9Denver, CO
Services provided
Clermont Digital, a Digital Strategy company, was established in 2018. The team provides Digital Strategy and Social Media Marketing and is based in Denver, Colorado.
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$1,000+$100 - $149 / hr2 - 9Greenville, SC
Services provided
IT managed services company Summit Tech Solutions is headquartered in Greenville, South Carolina. Their services include IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr2 - 9Fort Lauderdale, FL
Services provided
Founded in 2018, Digital Transformation Management is a social media marketing agency. The team specializes in Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Fort Bragg, CA
Services provided
Mendo Digital is a small SEO company headquartered in Fort Bragg, California. The team offers Search Engine Optimization and Content Marketing.
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$1,000+< $25 / hr10 - 49West Miami, FL
Services provided
Abridge is a Sales Outsourcing company in Dhaka, Bangladesh and West Miami, Florida. They provide Sales Outsourcing and Web Design.
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UndisclosedUndisclosed10 - 49Portland, OR
Services provided
IT managed services company Northwest Technologies Group was launched in 2000. The company provides IT managed services and Cybersecurity.
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$5,000+$100 - $149 / hr10 - 49Miramar, FL
Services provided
Business Consulting company GLOWINT was founded in 2017. In Miramar, Florida, the team provides Business Consulting and Marketing Strategy.
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$5,000+$100 - $149 / hr10 - 49Deerfield Beach, FL
Services provided
Orbit Book Publishers, an e-commerce development company, is headquartered in Deerfield Beach, Florida. Their services include E-Commerce Development and Branding.
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$1,000+< $25 / hr2 - 9Newark, DE
Services provided
See all 1 projectsThe Vision We bridge the gap between visionary entrepreneurs and elite virtual talent. In a world that is no longer bound by office walls or international borders, we specialize in sourcing,
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$1,000+< $25 / hr2 - 9Dallas, TX
Services provided
Behemyth is an Other Marketing company. Their team is located in Dallas, Texas. The agency focuses on Other Marketing and Advertising.
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$5,000+$25 - $49 / hr2 - 9Brewster, NY
Services provided
ConvertB2B, a small Content Marketing company, is based in Brewster, New York. The team specializes in Content Marketing and Email Marketing.
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UndisclosedUndisclosed2 - 9Destin, FL
Services provided
Destin Web Studio is a web design company. They are in Destin, Florida and have small team of experts. Their services include Web Design and Search Engine Optimization.
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Undisclosed< $25 / hr2 - 9New-york City, NY
Services provided
Outsource Solutions, an Employer of Record (EOR) Services company, was launched in 2023. The small team specializes in Employer of Record (EOR) Services and Social Media Marketing.
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$5,000+Undisclosed10 - 49New York, NY
Services provided
See all 4 projectsFlowd is a lead generation and email marketing agency that excels in fostering client relationships and delivering high-quality leads. Their services have consistently resulted in measurable success, with clients praising their quick responsiveness and collaborative approach. Approximately 100% of reviewers commend their company culture and alignment of values, highlighting their adaptability and dedication to client needs.
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$5,000+$100 - $149 / hr250 - 999Houston, TX
Services provided
Based in Houston, Texas and Louisville, Kentucky, GSM is a midsize Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.
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$5,000+$100 - $149 / hr250 - 999Columbus, OH
Services provided
SBC Advertising is an Advertising company. They specialize in Advertising and Branding and were launched in 1969.
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$1,000+$25 - $49 / hr250 - 999Austin, TX
Services provided
Hawkins Personnel Group is a call center. The agency is based in Austin, Texas. Their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed250 - 999Montgomery, AL
Services provided
ASK is a Montgomery, Alabama-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing and were established in 1992.
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UndisclosedUndisclosed250 - 999Los Angeles, CA
Services provided
Market Research company Plaza Research was launched in 1982. The company offers Market Research and Call Center Services.
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UndisclosedUndisclosed250 - 999Portland, OR
Services provided
Certified Languages International is a Translation company. They are in Portland, Oregon, and their services include Translation and Language Interpretation.
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List of the Best US Call Center Agencies
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$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
37.1/40.018.2/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
50% Call Center Services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Call Center Services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.3/40.016.6/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
34.1/40.018.2/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
30% Call Center Services70% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
10% Call Center Services60% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34/40.016.6/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
35% Call Center Services25% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
33.8/40.017/20 Reviews8.4/10 Clients & Experience8.3/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.6/40.017.6/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
33.4/40.018/20 Reviews7.1/10 Clients & Experience8.3/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$1,000+$50 - $99 / hr50 - 249Farmington, CT
Ability to deliver
33.2/40.015.2/20 Reviews8.3/10 Clients & Experience9.7/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+Undisclosed250 - 999Nashville, TN
Ability to deliver
33.1/40.015/20 Reviews8.4/10 Clients & Experience9.7/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.016.6/20 Reviews9.4/10 Clients & Experience8.7/10 Market PresenceService focus
10% Call Center Services40% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
33.8/40.017/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$5,000+$100 - $149 / hr50 - 249Denver, CO
Ability to deliver
32.8/40.016.4/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$5,000+$25 - $49 / hr10 - 49Dover, DE
Ability to deliver
32.8/40.018.2/20 Reviews10/10 Clients & Experience4.6/10 Market PresenceService focus
60% Sales Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$100 - $149 / hr10 - 49Plano, TX
Ability to deliver
32.6/40.017.4/20 Reviews9.5/10 Clients & Experience5.8/10 Market PresenceService focus
60% Sales Outsourcing40% Other
Latest Call Centers Articles
See all articles![How to Build a Budget for Call Center Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/ba3fb126c373d45b88403b0272fa9201.jpg)
How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
U.S. Call Center FAQs
U.S. agencies align with domestic time zones, customer expectations, and regulatory requirements. If you operate in regulated sectors, U.S. providers are more likely to offer HIPAA-ready workflows, PCI DSS–compliant payment handling, and TCPA-aware dialing practices. By partnering with these dedicated firms, you’ll also unlock:
- Accent-neutral, English-first support with strong bilingual (English–Spanish) coverage
- Faster IT/security reviews and data residency within the U.S.
- Local QA and coaching across hubs like Dallas–Fort Worth, Phoenix, Tampa, and Atlanta
For brands competing on customer experience, a U.S.-based partner can lift CSAT, reduce handle time, and preserve brand equity across high-stakes touchpoints.
Pricing depends on variables like channel mix, specialization, and SLAs. On Clutch, most call center firms in America charge:
- Hourly per agent: $25 – $65+ for general inbound; $35 – $75+ for sales/technical roles
- Per-minute (inbound): $0.75 – $1.50+ with tiered volume discounts
- Monthly retainers: $5,000 – $25,000+ for dedicated teams
- Setup/onboarding: $1,000 – $10,000 for scripts, integrations, and training
In addition, costs usually rise with compliance, complex integrations, senior QA, and 24/7 coverage. Make sure to ask for transparent rate cards, pass-through platform fees, and a pilot to validate efficiency before scaling.
- Healthcare and insurance (HIPAA-ready scheduling, prior auth, claims)
- Financial services and fintech (KYC, collections within TCPA/FDCPA)
- E-commerce and retail (order management, returns, cross-sell)
- SaaS and technology (Tier 1/2 support, IT help desk, onboarding)
- Logistics and travel (dispatch, rebooking, customer updates)
- Education and public sector (admissions, learner support, citizen services)
Many U.S.-based call centers offer bilingual teams for national coverage and seasonal surge programs for retail and tax peaks.
Start by outlining your project’s specific goals and constraints. Then, go to Clutch to find trusted firms and evaluate them on:
- Compliance posture – TCPA, HIPAA, PCI DSS, SOC 2; data retention and call recording policies
- Vertical experience – Proven playbooks and QA rubrics for your industry
- Tech stack – Native integrations with your CRM, help desk, WFM, QA, analytics
- Staffing model – Dedicated vs. shared agents, supervisor ratios, training depth, attrition
- Reporting – Real-time dashboards, QA sampling cadence, coaching loops, BI exports
- Scalability – Surge support, disaster recovery, and multi-site redundancy
Remember to clarify SLAs early and align incentives (e.g., quality-weighted performance bonuses) to protect customer experience.
- Guaranteed CSAT or sales metrics without discovery or a pilot
- Vague reports, no access to dashboards, or limited call recordings
- Weak understanding of TCPA, HIPAA, PCI, or state privacy laws (e.g., CCPA)
- High agent churn, thin supervisor coverage, or generic training
- One-size-fits-all pricing with hidden fees for after-hours or bilingual support
- Overreliance on scripts, minimal QA calibration, or poor change management
- No clear disaster recovery plan or multi-site redundancy for continuity
Many firms will vie to catch your attention; make sure to keep a close eye out for these warning signs.