Global Tech Billing LLC

BACKGROUND

Please describe your company and position.

I am the Vice President Oracle Practice of HiQuest Group of IT Companies

Describe what your company does in a single sentence.

We  focuses on solving business problems. Having served 250+ customers over the last 15 years, we have learned that business objectives, human capital and technology solutions - in that order - is the right approach to work. We have consistently delivered on time, on budget and exceeding expectations. With Silicone Valley roots, US wide personnel and 24x7 operations in India, we serve customers from the proverbial two guys in a garage to Fortune 500 companies. Our three divisions cover Cyber Security, IT Infrastructure Management, APDM and Data Analytics. We also offer ready-to-deply solutions that can accelerate your initiatives at a lower TCO and faster speed to market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Global Tech Billing LLC to accomplish?

• Back Office Outsourcing

SOLUTION

How did you find Global Tech Billing LLC?

• Online Search
• Referral

Why did you select Global Tech Billing LLC over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Global Tech Billing LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired them for the purpose of of delegating back-office functions to a third-party service provider.

They handled everything starting with settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increasing productivity and efficiency.
Expert input.
Immediate understanding of our costs.
Competitive edge.
Reduction in staff issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had weekly meetings in the beginning and during the start up phase with our project manager. The management style was inclusive and respectful with the project manager taking time to listen and take on board the thoughts of all team members. Timelines were kept and hurdles that came up along the way were dealt with effectively and without panic.

What was your primary form of communication with Global Tech Billing LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

They really impressed me with their intent to understand our company and challenges completely. An absolute pleasure to work with.

They also came up with inventive ideals

Are there any areas for improvement or something Global Tech Billing LLC could have done differently?

They did it perfectly, I am really satisfied