Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed250 - 999Indianapolis, IN
Services provided
See all 3 projectsOnebridge is a technology solutions provider specializing in data integration, software development, and project management for diverse organizations. Overall feedback reflects a high level of customer satisfaction, with 100% of reviewers praising their effective communication and problem-solving skills. Clients commend Onebridge's dedication and ability to enhance existing systems and processes, noting their professionalism and commitment to delivering valuable results.
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$5,000+$150 - $199 / hr50 - 249Kirkland, WA
Services provided
FusionTek is an IT managed services company. Their midsize team is in Kirkland, Washington and Arlington, Virginia. Their services include IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Livingston , Scotland
Services provided
Capito Ltd is a midsize Livingston , Scotland-based IT strategy consulting company. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999
Services provided
Visionet Systems is a custom software development company. They were established in 1995 and specialize in Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Minato City, Japan
Services provided
Established in 1996, EIRE Systems is a cloud consulting & SI company. The midsize team specializes in cloud consulting & SI and IT managed services.
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$1,000+$25 - $49 / hr1,000 - 9,999Atlanta, GA
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Big data analytics company X-Byte Enterprise Crawling was launched in 2012. The company focuses on BI & big data consulting & SI and cloud consulting & SI, and is large.
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UndisclosedUndisclosed10 - 49Nashville, TN
Services provided
Founded in 1998, MouseCalls Technology Solutions, a small big data analytics company, is in Nashville, Tennessee. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed10 - 49Knoxville, TN
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Data analytics company Integracon Technologies, LLC focuses on BI & big data consulting & SI and cloud consulting & SI. They are located in Knoxville, Tennessee.
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UndisclosedUndisclosed50 - 249Trumbull, CT
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Corserva is an IT strategy consulting company founded in 1985. The midsize team provides IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49Sherwood Park, Canada
Services provided
Based in Sherwood Park, Canada, Alt-Tech Inc. Is a cloud consulting & SI company. They offer cloud consulting & SI and IT managed services.
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Undisclosed$50 - $99 / hr10 - 49Sandton, South Africa
Services provided
Cloud consulting & SI company Westech was founded in 1994. The small team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Noida, India
Services provided
CHL Softech, a big data company, was established in 1987. The company focuses on BI & big data consulting & SI and cloud consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249Bedford, TX
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Launched in 2005, Iconic IT is a midsize Bedford, Texas-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr10 - 49Chalandri, Greece
Services provided
BEWISE is a small IT strategy consulting company. They specialize in IT strategy consulting and CRM consulting and SI and were established in 2018.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Midsize IT strategy consulting company BeyondID, is located in San Francisco, California. The team provides IT strategy consulting and cloud consulting & SI.
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$25,000+< $25 / hr250 - 999Newark, CA
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KPI Partners is a Newark, California-based big data company. They provide BI & big data consulting & SI and IT strategy consulting.
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$5,000+Undisclosed50 - 249Schaumburg, IL
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Founded in 1955, Pulse Technology is a midsize Schaumburg, Illinois-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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Undisclosed$150 - $199 / hr10 - 49New York, NY
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Information Technology Management Group, Inc. Is a Cybersecurity company. The New York, New York-based agency was established in 1989. Their team focuses on Cybersecurity and IT managed services.
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$10,000+$100 - $149 / hr10 - 49Vaughan, Canada
Services provided
360 Visibility is an IT strategy consulting company. Founded in 2003, the team specializes in IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr10 - 49San Diego, CA
Services provided
Natural Networks is an IT strategy consulting company. The firm is headquartered in San Diego, California. Their team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Newark, CA
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IT strategy consulting company Renascence IT Consulting was launched in 2010. The team specializes in IT strategy consulting and cloud consulting & SI.
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$1,000+$300+ / hr1,000 - 9,999London, England
Services provided
Noventiq India is an IT strategy consulting company founded in 1993. The firm specializes in IT strategy consulting and cloud consulting & SI, and is large.
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$1,000+$100 - $149 / hr10 - 49Lake Charles, LA
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IT strategy consulting company National Networks, LLC is in Lake Charles, Louisiana and Nederland, Texas. The team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49New City, NY
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XSolutions, an IT strategy consulting company, offer IT strategy consulting and cloud consulting & SI. They were founded in 1999.
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$5,000+$150 - $199 / hr10 - 49Durham, NC
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In Durham, North Carolina, INFOTEC I, Inc., DBA ITSco is a small IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Dallas, TX
Services provided
GDT - General Datatech is a large IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were established in 1996.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Midsize IT strategy consulting company Walkerscott, is located in Sydney, Australia and Wellington, New Zealand. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Irvine, CA
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Interra Information Technologies is a cloud consulting & SI company. Founded in 1996, their team focuses on cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
Elevated Technologies is an IT strategy consulting company in Houston, Texas. Founded in 2006, the team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Kinver, England
Services provided
Serveline IT, an IT strategy consulting company, was launched in 2008. The team specializes in IT strategy consulting and cloud consulting & SI and is in Kinver, England.
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$250,000+$25 - $49 / hr1,000 - 9,999Luton, England
Services provided
Launched in 2005, Mouri Tech Limited is an IT strategy consulting company. The team offers IT strategy consulting and BI & big data consulting & SI and is in Luton, England.
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$50,000+$50 - $99 / hr1,000 - 9,999
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Emircom is a large IT strategy consulting company in Riyadh, Saudi Arabia and Abu Dhabi, United Arab Emirates. The team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49West Mifflin, PA
Services provided
Ideal Integrations is a small IT strategy consulting company. Established in 2009, the team offers IT strategy consulting and cloud consulting & SI.
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$25,000+Undisclosed50 - 249Hod Hasharon, Israel
Services provided
MedOne Ltd is an IT strategy consulting company. They focus on IT strategy consulting and BI & big data consulting & SI and were founded in 1997.
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Undisclosed$50 - $99 / hr50 - 249Essen, Germany
Services provided
Citadelle systems AG is a midsize Essen, Germany-based IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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$1,000+$150 - $199 / hr50 - 249Langley Township, Canada
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Founded in 1999, TLC Solutions Inc. Is a midsize Langley Township, Canada-based IT strategy consulting company. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Singapore, Singapore
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Headquartered in Singapore, Singapore and Makati, Philippines, Adventus is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Buckshaw Village, England
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IT strategy consulting company Netcentrix was established in 1995. The midsize team offers IT strategy consulting and cloud consulting & SI.
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$5,000+Undisclosed250 - 999Lakewood, NJ
Services provided
DigaCore Technology Consulting is an IT strategy consulting company founded in 2016. The firm focuses on IT strategy consulting and cloud consulting & SI, and is midsize.
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UndisclosedUndisclosed50 - 249Halifax, Canada
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IT strategy consulting company GBS Technologies focuses on IT strategy consulting and cloud consulting & SI. They were launched in 2001.
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UndisclosedUndisclosed10 - 49
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The Walker Group is an IT strategy consulting company headquartered in Farmington, Connecticut. Established in 2018, the team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
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Axxys Technologies is a small IT strategy consulting company established in 1987. Their team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$200 - $300 / hr50 - 249
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Northern Computer is an IT strategy consulting company in Kelowna, Canada and Penticton, Canada. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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WebSIA, an IT strategy consulting company, is located in São Paulo , Brazil. They offer IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr10 - 49Charlotte, NC
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Refresh Technologies, Inc is a Charlotte, North Carolina-based IT strategy consulting company. Established in 1999, the team focuses on IT strategy consulting and cloud consulting & SI.
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$5,000+$150 - $199 / hr50 - 249
Services provided
IT strategy consulting company PCS Beratungscontor AG was founded in 2004. The firm offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
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Trecom is an IT strategy consulting company. The Warszawa, Poland-based team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
IT strategy consulting company Enstep Technology Solutions offers IT strategy consulting and IT managed services. They are located in Houston, Texas.
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$10,000+$100 - $149 / hr250 - 999Montevideo, Uruguay
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Established in 1986, Urudata is a midsize Montevideo, Uruguay-based IT strategy consulting company. Their team provides IT strategy consulting and Cybersecurity.
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$25,000+Undisclosed250 - 999Rolling Meadows, IL
Services provided
Located in Rolling Meadows, Illinois, Vegazva Technologies is an IT managed services company. Established in 2007, the team focuses on IT managed services and IT staff augmentation.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.