Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
See all 1 projectsCOBAIT is a Houston-based Managed IT Service Provider with 22+ years of expertise. Our tailored MSP solutions ensure comprehensive IT services, solutions, management, consulting and support.
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$1,000+$25 - $49 / hr50 - 249Zirakpur, India
Services provided
Indianmesh Pvt. Ltd. Is a big data analytics company. Based in Zirakpur, India, their midsize team focuses on BI & big data consulting & SI and cloud consulting & SI. The agency was launched in
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$10,000+$100 - $149 / hr10 - 49West Canberra, Australia
Services provided
Netier is a cloud consulting & SI company. In West Canberra, Australia, their small team specializes in cloud consulting & SI and IT managed services. The firm was launched in 2009.
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$1,000+Undisclosed10 - 49Los Angeles, CA
Services provided
M-Theory Group is a cloud consulting & SI company located in Los Angeles, California. Founded in 1998, the team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
Established in 2004, Applications on Networks Inc. Is an IT strategy consulting company. The small team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
Services provided
Big data company Cepra was launched in 1989. The agency provides BI & big data consulting & SI and cloud consulting & SI.
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$5,000+$300+ / hr50 - 249Dubai, United Arab Emirates
Services provided
Syscom Distributions LLC is a midsize unified communications consulting & SI company launched in 2007. Their team offers unified communications consulting & SI and IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$150 - $199 / hr10 - 49Stockton, CA
Services provided
IT strategy consulting company Verve IT was launched in 2006. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Secaucus, NJ
Services provided
Continuous Networks, LLC is a data analytics company. They were launched in 2010, and their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+$100 - $149 / hr10 - 49Great Neck, NY
Services provided
Cloud consulting & SI company InterDataLink, inc. Was established in 2017. The team focuses on cloud consulting & SI and IT managed services and is based in Great Neck, New York.
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$50,000+$50 - $99 / hr50 - 249Warszawa, Poland
Services provided
Linux Polska Sp. Z o.o. Is an IT strategy consulting company. The Warszawa, Poland-based team provides IT strategy consulting and BI & big data consulting & SI.
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$5,000+$100 - $149 / hr10 - 49Markham, Canada
Services provided
Cloud consulting & SI company Intuition Consultancies Inc is based in Markham, Canada. Their services include cloud consulting & SI and CRM consulting and SI.
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$1,000+Undisclosed10 - 49Fyshwick, Australia
Services provided
Founded in 2019, Nxt IT, a small IT strategy consulting company, is located in Fyshwick, Australia and Fyshwick, Australia. Their team provides IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr10 - 49
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Affinity Technology, an IT strategy consulting company, was founded in 2005. They specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Cincinnati, OH
Services provided
Path Forward IT is a Cincinnati, Ohio-based IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI and were founded in 2002.
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UndisclosedUndisclosed250 - 999Toronto, Canada
Services provided
NowVertical Group, a midsize IT strategy consulting company, is based in Toronto, Canada. The team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
Citrus Consulting Services, a Cybersecurity company, is located in Dubai, United Arab Emirates. They provide Cybersecurity and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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Conneqtion Group is a midsize India-based IT strategy consulting company. The team focuses on IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr50 - 249
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Stickypages.ca is an IT strategy consulting company headquartered in Kelowna, Canada and Kelowna, Canada. They specialize in IT strategy consulting and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249Gurugram, India
Services provided
Technivorus is an IT strategy consulting company based in Gurugram, India. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Walton-on-Thames, England
Services provided
ET Works is an IT strategy consulting company based in Walton-on-Thames, England and Hokksund, Norway. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49San Francisco, CA
Services provided
Sentant is an IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and are in San Francisco, California.
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Undisclosed$150 - $199 / hr10 - 49Laguna Hills, CA
Services provided
Zephyr Networks, Inc. Is an IT strategy consulting company. The team offers IT strategy consulting and BI & big data consulting & SI, and the company is located in Laguna Hills, California.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
Services provided
Total Technology Resources, LLC, an IT strategy consulting company, specializes in IT strategy consulting and BI & big data consulting & SI. The firm is in Philadelphia, Pennsylvania.
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UndisclosedUndisclosed10 - 49Jacksonville, FL
Services provided
4QuartersIT is an IT strategy consulting company. The team is in Jacksonville, Florida, and their services include IT strategy consulting and cloud consulting & SI.
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$10,000+$300+ / hr250 - 999
Services provided
Telephony is an IT strategy consulting company. The midsize Dubai, United Arab Emirates-based team specializes in IT strategy consulting and cloud consulting & SI. The agency was established in
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UndisclosedUndisclosed10 - 49Wichita, KS
Services provided
IT strategy consulting company RBS IT is headquartered in Wichita, Kansas. Established in 2004, the team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
Services provided
AxioITM is an IT strategy consulting company. Founded in 2021, the team focuses on IT strategy consulting and cloud consulting & SI.
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$1,000+$150 - $199 / hr10 - 49Castle Hill, Australia
Services provided
Nortec IT Cyber, an IT strategy consulting company, was founded in 1992. The team specializes in IT strategy consulting and cloud consulting & SI and is headquartered in Castle Hill, Australia.
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$1,000+$150 - $199 / hr10 - 49Burnsville, MN
Services provided
Total Networx is an IT strategy consulting company in Burnsville, Minnesota. The team provides IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr10 - 49Midland, TX
Services provided
FlexNet Networks, an IT strategy consulting company, is headquartered in Midland, Texas and Tampa, Florida. They offer IT strategy consulting and cloud consulting & SI and were launched in 2010.
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UndisclosedUndisclosed10 - 49Cypress, CA
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L3 Networks Inc. Is an IT strategy consulting company. The small Cypress, California-based team provides IT strategy consulting and cloud consulting & SI. The company was established in 2000.
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UndisclosedUndisclosed50 - 249Virginia Beach, VA
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Tci, an IT strategy consulting company, provides IT strategy consulting and cloud consulting & SI. The firm is based in Virginia Beach, Virginia.
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UndisclosedUndisclosed10 - 49Nashville, TN
Services provided
Bacheler Technologies is an IT strategy consulting company. Founded in 2008, their team focuses on IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr10 - 49Vaughan, Canada
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IT strategy consulting company Adeptivity IT Solutions was launched in 2022. The company offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Faridabad, India
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IT strategy consulting company Microworld Infosol Private Limited is located in Faridabad, India. They focus on IT strategy consulting and Cybersecurity and were established in 2008.
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UndisclosedUndisclosed10 - 49Malakoff, France
Services provided
DTSinfo is a small IT strategy consulting company headquartered in Malakoff, France. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Karachi, Pakistan
Services provided
ITCS (IT Consulting and Services) is an IT strategy consulting company. Located in Karachi, Pakistan and لاہور, Pakistan, their team provides IT strategy consulting and cloud consulting & SI.
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Undisclosed$25 - $49 / hr50 - 249Centurion, South Africa
Services provided
IPT Holdings is an IT strategy consulting company established in 2003. The firm offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Tecnica Ltd is a cloud consulting & SI company. Their small team of employees is in Annfield Plain, Scotland and Edinburgh, Scotland. Their team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Bolingbrook, IL
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ITRegulators, an IT strategy consulting company, was founded in 2007. The team focuses on IT strategy consulting and cloud consulting & SI.
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Undisclosed$100 - $149 / hr10 - 49Peoria, AZ
Services provided
GingerSec, LLC is an IT strategy consulting company. The team specializes in IT strategy consulting and BI & big data consulting & SI and is headquartered in Peoria, Arizona and Ranson, West
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$1,000+$150 - $199 / hr10 - 49
Services provided
Towner Communications is an IT strategy consulting company. In Kansas City, Missouri, the firm was founded in 1946. Their services include IT strategy consulting and cloud consulting & SI.
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$1,000+Undisclosed1,000 - 9,999
Services provided
IT strategy consulting company STL Digital is based in Bebgalore, India. Founded in 2011, the team specializes in IT strategy consulting and cloud consulting & SI.
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$1,000+$100 - $149 / hr10 - 49
Services provided
Orange Crew Inc is an IT strategy consulting company founded in 2002. The team offers IT strategy consulting and cloud consulting & SI.
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$1,000+Undisclosed10 - 49
Services provided
IP Consulting Inc is an IT strategy consulting company. They are located in Woodbridge, Virginia and Kentwood, Michigan, and their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49
Services provided
Intelligent IT is an IT strategy consulting company. They were launched in 2014 and provide IT strategy consulting and cloud consulting & SI.
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Undisclosed$100 - $149 / hr10 - 49
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Wired for the Future, an IT strategy consulting company, is located in Vaughan, Canada and Ottawa, Canada. Their services include IT strategy consulting and cloud consulting & SI.
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Undisclosed$200 - $300 / hr10 - 49
Services provided
EMBER IT, an IT strategy consulting company, was founded in 2006. The team focuses on IT strategy consulting and cloud consulting & SI.
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$10,000+< $25 / hr50 - 249
Services provided
IT strategy consulting company Comhard Technologies Pvt. Ltd. Is based in Delhi, India and Noida, India. They focus on IT strategy consulting and cloud consulting & SI and were launched in 1999.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.6/40.017/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.