Reboot, Inc.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a marketing company.

Describe what your company does in a single sentence.

Marketing company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• IT Support & Management
• Cybersecurity

SOLUTION

How did you find Reboot, Inc.?

Referral

Why did you select Reboot, Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Reboot, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Security Policies & Procedures:

Information Security Policy
Acceptable Use Policy
Data Classification & Handling Policy
Remote Access Policy
Bring Your Own Device (BYOD) Policy
Risk Assessment & Management:

Risk Assessment Report (includes threat identification and risk mitigation strategies)
Risk Treatment Plan
Network & System Documentation:

Network Architecture Diagrams
System Topology Documentation
Configuration Standards & Hardening Guidelines (firewalls, routers, servers, etc.)
Vulnerability Management Artifacts:

Vulnerability Scan Reports (internal, external, web application)
Patch Management Plan & Schedule
Penetration Testing Materials:

Penetration Testing Scope & Test Plan
Final Penetration Test Report & Findings
Remediation Action Plan
Incident Response & Business Continuity:

Incident Response Plan (IRP)
Disaster Recovery Plan (DRP)
Business Continuity Plan (BCP)
Security Incident Log & Reporting Templates
Security Awareness & Training:

Employee Security Training Modules (phishing, social engineering, etc.)
Compliance Training Records & Certificates
Audit & Compliance Documentation:

Internal Audit Reports
Compliance Checklists (PCI DSS, HIPAA, SOC 2, ISO 27001, etc.)
Evidence of Controls & Implementation
Access Control & Identity Management:

Access Control Policy
Role-Based Access Control (RBAC) Matrix
User Provisioning & De-Provisioning Procedures
SIEM & Monitoring Deliverables:
Security Information and Event Management (SIEM) Implementation Plan
Log Management & Analysis Reports
Monitoring Dashboards & Alerts Configuration
Encryption & Key Management:
Encryption Policy & Standards (data at rest, data in transit)
Key Management Procedures
Endpoint Security & Software Deployments:
Endpoint Protection/Antivirus Deployment Plan
Endpoint Compliance Reports (device patch levels, antivirus status, etc.)
Cloud Security Deliverables:
Cloud Security Architecture Diagram
Cloud Access Security Broker (CASB) Implementation Plan
Cloud Configuration Compliance Reports
Physical Security Artifacts:
Physical Security Assessment Report (badge access, cameras, onsite audits)
Security Layout & Controls Blueprint
Vendor & Third-Party Security:
Vendor Risk Assessments
Service Level Agreements (SLAs) & Security Requirements
Vendor Security Compliance Reports
Backup & Recovery Documentation:
Data Backup Strategy & Procedures
Backup Testing & Verification Report
Recovery Time Objectives (RTO) & Recovery Point Objectives (RPO)
Threat Intelligence & Security Roadmap:
Threat Intelligence Reports (emerging threats, trending vulnerabilities)
Cybersecurity Roadmap (short-term & long-term initiatives)
Project-Specific Deliverables:
Statement of Work (SOW) with Security Requirements
Proof of Concept (POC) Reports for new security tools
Implementation Plans & Post-Implementation Reviews

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced Incident Response Times

Example Metric: Incident response and containment times drop by 40% after implementing and practicing an Incident Response Plan (IRP).
Fewer Security Incidents

Example Metric: Annual number of security incidents decreases by 50% following regular vulnerability scans, patch management, and continuous monitoring.
Lower Compliance Audit Findings

Example Metric: Internal or external audit noncompliance issues are reduced from 15 findings per year to only 2 after implementing standardized policies and controls.
Increased Operational Efficiency

Example Metric: IT staff spend 30% less time manually tracking security issues due to automated SIEM alerts and improved dashboard reporting.
Example Metric: Security configuration reviews drop from 5 days to 2 days, thanks to centralized system topology documentation and standardized configurations.
Reduced Downtime & Faster Recovery

Example Metric: Average downtime for critical systems is cut in half (from 4 hours to 2 hours) by having a well-documented disaster recovery plan and regular testing.
Example Metric: Recovery time from ransomware infection improves from 3 days to 8 hours by implementing tested backup and restoration procedures.
Time Saved on Patch Management

Example Metric: Patch deployment cycle time is reduced from monthly to weekly with 90% endpoint patch compliance, thanks to an automated patch management plan.
Lower Cost of Security Operations

Example Metric: Overall security operations expenses decrease by 20% because of reduced incident remediation costs and better vendor security integrations.
Improved Employee Security Awareness

Example Metric: Phishing click-through rate among staff drops from 15% to 2% after rolling out mandatory security awareness training modules.
Higher ROI on Security Investments

Example Metric: Investments in new security tools (e.g., CASB, SIEM) yield a 25% return through avoided incident costs, faster detection, and less manual work.
Enhanced Customer & Stakeholder Trust
Example Metric: Customer satisfaction scores increase by 10% because of improved compliance posture and lower risk of data breaches.
Example Metric: Sales conversion rates increase by 5% when clients see verifiable security certifications or reports (e.g., SOC 2, ISO 27001).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly structured and transparent. They adhered closely to agreed-upon timelines, proactively updating us on each milestone’s status and promptly communicating any potential setbacks. Whenever new or urgent needs arose, they were responsive and flexible, adjusting resources as necessary to meet changing priorities. The regular progress check-ins and detailed reports helped ensure deliverables were consistently delivered on time, meeting or exceeding our expectations.

What was your primary form of communication with Reboot, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their combination of deep technical expertise and genuine partnership stood out the most. They not only brought a wealth of cybersecurity knowledge to the table but also made an effort to understand our specific challenges and tailor solutions accordingly. This blend of cutting-edge skills with a personalized approach is what truly set them apart.
o1

Are there any areas for improvement or something Reboot, Inc. could have done differently?

Nothing that comes to mind at this point. Everything has been delivered to the highest standard, and there were no gaps or overlooked areas that I noticed.

BACKGROUND

Please describe your company and position.

I am the IT Director of Rollie Williams Paint Spot

Describe what your company does in a single sentence.

Rollie Williams was founded in 1927 and has grown to serve customers throughout the Midwest. We offer technologically advanced products and personalized service for all coatings applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• Migrate to Azure Server Hosting
• Migrate to Azure Virtaul Desktops
• Migrate server/workstation tool stack to Reboot

SOLUTION

How did you find Reboot, Inc.?

Marketing Email

Why did you select Reboot, Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Reboot, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work included building servers in Azure and migating services to them. Migrate servers that could not be built new and update all associated networking including VPN tunnels, DNS, etc.

Deliveriables:

1. Final Testing & Validation

o Conduct end-to-end testing with key users.

o Ensure all applications are fully functional.

o Address any post-migration issues.

2. Decommission Old Infrastructure

o Coordinate with old MSP to decommission datacenter infrastructure.

o Confirm that all old VPN tunnels are removed.

3. Documentation & Handover

o Update documentation with new IP addresses, configurations, and

changes.

o Provide access details and updates to relevant stakeholders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The migration was a success with little to no issues post migration. With the anout of data and servies tha we moved there could have been a multitule of problems but Reboot made sure that we had none. The Azure Virtaul Desktops far outperformed our expectations!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was fantasic. We had meetings 3 times a week and maintained an open line of communicuation via emailduring the entire porject. We were never left wondering what was happening during the stages of the poejct. Reboot did a great job communicating with us about every aspect of the migration project.

What was your primary form of communication with Reboot, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed with the project cutover going so smoothly. Reboot really put the work in to ensure that post migration was just like any other day in the office.

Are there any areas for improvement or something Reboot, Inc. could have done differently?

No,  they excedded our expectations!

BACKGROUND

Please describe your company and position.

 I am the Secretary / Treasurer of a financial services company 

Describe what your company does in a single sentence.

Faternal Benefits Society that sells life insurance to our members.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• Better utilization of limited resouces

SOLUTION

How did you find Reboot, Inc.?

• Referral
• Met Chris at a user group meeting.

Why did you select Reboot, Inc. over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• met Chris in person.

How many teammates from Reboot, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop and deploy MFA for our agent portal.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MFA will be deployed on our agent portal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a team, we work well together, and we have good communication with the team.

What was your primary form of communication with Reboot, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Reboot has quickly understood our requirements and provided a great solution.

Are there any areas for improvement or something Reboot, Inc. could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Acct. Dept of a manufacturing company 

Describe what your company does in a single sentence.

Design and build custom exhibits for trade shows and provide all services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• Computers
• Server
• security

SOLUTION

How did you find Reboot, Inc.?

Micheal

Why did you select Reboot, Inc. over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Reboot is our main IT company and has been for many year and is still ongoing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still using Reboot for our IT

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything worked fine

What was your primary form of communication with Reboot, Inc.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They try to accomodate

Are there any areas for improvement or something Reboot, Inc. could have done differently?

There are always areas for improvement

UPDATED REVIEW

This review was published on 4/1/2025.


Julie McKernin
Princess, Stevens ExhibitsAdvertising & marketing

Chicago, Illinois

11-50

Jan 2008 - Ongoing

$200,000 to $999,999

Project summary
Reboot, Inc. has provided IT-managed services for an exhibit company. The team has implemented security, designed and installed IT systems, and provided maintenance.

Feedback summary
Reboot, Inc. has met the client's expectations and delivered the project on time. The team has been responsive and quick to address the client's needs and has communicated via email, messaging apps, and virtual and in-person meetings. Overall, the team's service has stood out.

Quote
"Their service impressed us."

BACKGROUND

Please describe your company and position.

I am the Princess of Stevens Exhibits

Describe what your company does in a single sentence.

Design and build custom and portable exhibits

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• Implement security
• Design and install new IT systems

SOLUTION

How did you find Reboot, Inc.?

Other

Why did you select Reboot, Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Source and install all computer equipment and software.  Maintain security, general maintenance and upgrades 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Goals met ontime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick response and all goals met

What was your primary form of communication with Reboot, Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their service impressed us.

Are there any areas for improvement or something Reboot, Inc. could have done differently?

No

STAR RATINGS
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5   

Willing to refer: 5   

BACKGROUND

Please describe your company and position.

I am the CFO of Foxtronics EMS

Describe what your company does in a single sentence.

We provide quality electronics manufacturing solutions that are used in multiple industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reboot, Inc. to accomplish?

• Mitigate cyber risks
• Manage IT across 3 locations
• Move 1 location from GSuite to Microsoft

SOLUTION

How did you find Reboot, Inc.?

• Online Search
• Referral

Why did you select Reboot, Inc. over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We started by having IT / Cyber risk assessments done at each location. We then consolidated IT spend from multiple MSPs under Reboot and began the transition of having them manage IT for the enterprise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They addressed previously identified risks from our insurance provider allowing for an easy renewal of the policy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time. No issues.

What was your primary form of communication with Reboot, Inc.?

In-Person Meeting

What did you find most impressive or unique about this company?

They seek to be a true business partner and understand the unique aspects of this business. They developed solutions within our target spending levels.

Are there any areas for improvement or something Reboot, Inc. could have done differently?

Nothing significant comes to mind.