Gravity Infosolutions Inc.

Introduce your business and what you do there.

I run a consulting organization focused on sales-process engineering. We help global clients with anything customer-related, including acquisitions, terminations, necessary processes for service, delivery, fulfillment, billing, collection, upsell, termination of contracts, and customer relationship management [CRM]. I am the founder of the company and the de-facto CEO. 

What challenge were you trying to address with Gravity Infosolutions?

We were doing a lot of Excel work in terms of leads and customer communication. This created a lot of leakages, causing us to lose opportunities. We were looking for support on this front and engaged Gravity Infosolutions. 

What was the scope of their involvement?

Gravity Infosolutions proposed using Salesforce for our team. We started the extensive work of figuring out how to capture lead generation and support the entire sales process. Now, we can send proposals right from the CRM solution and maintain entire conversations with the customer, from the initial point to post-sale.

I worked directly with Nagendra, their founder and CEO, who managed a team of people. They took what we wanted to do and converted that information into an actual implementation.

How did you come to work with Gravity Infosolutions?

I initially found them online and did a reference check. When I’d worked with them before, I found them to be a small, eager company that was nimble and open to suggestions. They came up with better ideas than what we had in mind. I evaluated many other options for this project, but we chose Gravity Infosolutions.  

What is the status of this engagement?

We started working with Gravity Infosolutions in January or February 2017. The project is ongoing. We’ve completed 1 set of sales modules and are now working on the post-sale modules. 

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Our first metric was the timeline. We had a long evaluation period, which meant that the development needed to go faster. Gravity Infosolutions was able to do this. Secondly, we looked at how fast the system could be on-boarded and how quickly our team could be trained to use it.

Lead generation was not an issue, so we didn’t focus on changes in that area. We needed a single dashboard on which we could see our status and customer plans.

How did Gravity Infosolutions perform from a project management standpoint?

They set clear deadlines and milestones. Everything depended on milestones being achieved before starting the next module, and Gravity Infosolutions was 95% accurate in this regard. There were issues on our end as well, in terms of the availability of people and data. The project was delivered on time, and we had no delays relative to our initial plan.

What did you find most impressive about Gravity Infosolutions?

They have an Agile team that’s open to suggestions but also provides counseling and advice. Each person is competent and understands what has to be done. Since it’s a small team, they need to have good credentials and delivery in order to expand.

Are there any areas Gravity Infosolutions could improve?

I can’t think of any at the moment. 

Please describe your company and your position there.

Le Passage to India ( Part of TUI Group) specialized in Destination Management and B2B services. I handle the commercial , CRM and Business Development for the Region.

For what projects/services did your company hire Gravity Infosolutions Inc.?

We use different Salesforce Instances and Gravity Info-solution has provided us the best and timely service from small workflow to bigger development.

Since they are not a big support provider that makes them stand out and there is limited or no scope of errors from them. We are now getting timely help in getting all the dashboards and automation of all the data.

What were your goals for this project?

To have clean and accurate data. Control over our users and monitor their performance.

How did you select this vendor?

While researching online i raised a query and within the agreed TAT i got a call and i was asked in the first place about my choices and that left a big impression to give them a chance and they did proved.

Can you share any outcomes from the project that demonstrate progress or success?

Its an ongoing Support

How effective was the workflow between your team and theirs?

Thier robust, effective communication bridges most of the gaps.

What did you find most impressive about this company?

They put the client in the heart of everything they do.

Are there any areas for improvement?

Well for every company there is always ongoing learning and i am sure the teams are grooming themselves on a regular basis.