What was the scope of their involvement?
Vintage IT was initially tasked with reviewing the architecture of our network so that we'd know where we stood. The former parent company threw us the keys to the door, but we didn't know anything about how switch architecture was setup, which places were connected through fiber, and which ones had coax. Vintage IT bottom-lined everything from the standpoint of our equipment, and detailed what we'd need to do and the investments we'd need to make. We pressed forward based on their information.
We have an annual $50,000 check-refresh for the 125+ computers in our network. I told Vintage IT what I was looking for, and they came back with some recommendations. I would pick one, tell them how many of each kind to buy, and Vintage IT would take care of everything else, including sourcing, delivery, and setup. They make sure that everything works, and that everyone is up and running. If we have a warranty problem or another issue, Vintage IT will take care of it.
They also manage our software licenses, updates, and patches. When it comes to the security aspect, we are dealing with a separate company that helps us with cyber and physical security.
We make backups on site, over different locations. We do it through a couple of 10TB Buffalo DriveStation units on three locations. Vintage IT also makes a copy of daily data and keeps it in their data foundry in case our stuff fails.
We have a separate company in charge of telecoms. Some of my locations are carried over the IT network, and Vintage IT has worked hand in hand with separate contractors when we needed to get some stuff done. There were a couple of remote locations where the local telephone company couldn't offer support, but Vintage IT was able to install VoIP units. This can be a challenge to fine-tune since data and voice are different beasts, but Vintage IT resolved the problem proactively, and let me know afterward.
How did you come to work with Vintage IT?
We put out a request for proposals and got responses from 14-16 companies. Five or six of them actually followed the format, while the rest deselected themselves by default. We went through some interviews, talked to a bunch of clients from those companies, and liked Vintage IT the best. They had some of their people come out and validate the information we provided in the RFP in order to get a feel for the place and see what was going on. Only one other company did that, and they were quite perfunctory. The people from Vintage IT wanted to have a better understanding of who we were, what we were doing and how. They didn't see us as only one more potential source of revenue.
How much have you invested with Vintage IT?
We have a managed-services contract for 155 computers, with $22 per machine, per month. We also run individual projects as needed. Our fare is for remote work, and if Vintage IT's team needs to come on site to work out an issue, the cost will depend on how many technicians are used, and for how long. Our monthly bill is around $9,000, so the overall budget is around $110,000 per year.
What is the status of this engagement?
We started working with Vintage IT seven or eight years ago.