Rare Crew

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Evert Tennis Academy

Describe what your company does in a single sentence.

We are a Tennis, High Performance Junior Academy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rare Crew to accomplish?

• Establish a new POS system to manage data and sales.

SOLUTION

How did you find Rare Crew?

Referral

Why did you select Rare Crew over others?

Understood the real needs of our business and applied them to their solutions

How many teammates from Rare Crew were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New POS system for all sales recorded at the academy, from the small Pro Shop items, all the way to yearly tuition and training camps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the most important two aspects in my opinion:

1. We stopped having the need for so much physical paperwork and now everything can be completed online
2. A lot quicker access to customers records and sales approaches with that information in hand

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time, and all minor adjustments/emergencies have been properly handled as soon as needed.

What was your primary form of communication with Rare Crew?

Virtual Meeting

What did you find most impressive or unique about this company?

To me, the most impressive part of Rarecrew's work was the fact that they understood all the little detail of our operation to provide the most accurate solution in their system.

Are there any areas for improvement or something Rare Crew could have done differently?

I would have loved to have a little more training before the launch of the system, but that does not rely on Rarecrew (I'm very new to Evert's team) so I was not part of the development.

BACKGROUND

Please describe your company and position.

I am the Director of Listening and Spoken Language Advancement of St. Joseph Hearing + Speech

Describe what your company does in a single sentence.

St. Joseph Hearing + Speech (St. Joseph) delivers exceptional listening and spoken language solutions for children with hearing loss ages birth - 18 years of age. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rare Crew to accomplish?

• Tracking student progress to ensure they are closing the gap between hearing age and chronological age, with the goal of accelerated growth.
• Identifying correlations between early and consistent use of hearing technology and the rate of progress to inform state-level discussions.
• Evaluating the effectiveness of our programs in achieving their mission.
• Sharing results with donors and partner organizations.
• Showcasing the probability of success with Listening and Spoken Language.

SOLUTION

How did you find Rare Crew?

Referral

Why did you select Rare Crew over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Rare Crew were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rare Crew developed a custom application for our organization to log student communication assessment standard scores twice a year. They also built Power BI reports to visualize student progress over time. Additionally, the application tracked monthly enrollment data, which was used to generate detailed Power BI enrollment reports each month.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have entered past and present data for preschool students into the system and can visually represent their progress over time. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were provided on time, and our project manager was highly responsive to all questions and requests. Rare Crew engaged multiple team members to support the application’s development and took the time to thoroughly understand our project and organizational needs. They were also very patient, understanding that this was a new process for our organization.

What was your primary form of communication with Rare Crew?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and commitment to regular meetings helped ensure a clear understanding of the project and adherence to timelines. Additionally, their expertise and quick problem-solving ensured a smooth development process.

Are there any areas for improvement or something Rare Crew could have done differently?

No, this was a very positive experience for our organization.

BACKGROUND

Please describe your company and position.

I am the Training and Products Head of Subhanu Technologies and Solution

Describe what your company does in a single sentence.

Subhanu is a 20 year old boutique company with niche services in software services, talent management and STEM education.

I am Sandeep Srinivas, the Training and Products Head, responsible for overseeing our education activity, and all technology tools for managing our education and talent acquisition processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rare Crew to accomplish?

• We engaged Rare Crew to develop a customized HR software solution to streamline our candidate processing and integrate it seamlessly with our website.
• Our primary objective was to create an efficient platform that would enhance our recruitment workflow, manage candidate data, and simplify the overall hiring process.
• Weave in AI suuport for every volume activity in the talent management process.

SOLUTION

How did you find Rare Crew?

Referral

Why did you select Rare Crew over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Rare Crew were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rare Crew designed and implemented a bespoke HR software solution to manage our candidate 
applications, tracking them throughout the hiring process. They integrated this system with our 
website, allowing us to capture applications directly and process them efficiently. The project 
covered all stages, from an initial analysis of our recruitment needs to the design, development, AI and automation, and final deployment of the solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The custom HR software has transformed our hiring process, enabling us to manage candidate 
applications more efficiently and improving the overall experience for both candidates and our 
team. The integration with our website and AI frameworks has allowed for a streamlined approach to candidate data collection and processing, saving time and reducing administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rare Crew managed the project with a strong focus on communication and efficiency. They used 
structured project management tools, provided regular updates and adhered to our agreed-upon 
timelines, ensuring a seamless process from start to finish.

What was your primary form of communication with Rare Crew?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rare Crew’s ability to understand and address our specific recruitment needs was remarkable. 
They delivered a solution that went beyond our expectations, demonstrating exceptional attention 
to detail and commitment to quality.

Are there any areas for improvement or something Rare Crew could have done differently?

Rare Crew adapted their approach to fit our needs perfectly. We were fully satisfied with the 
outcome and their approach

BACKGROUND

Please describe your company and position.

I am the SVP Data Services of Endeavor

Describe what your company does in a single sentence.

Endeavor LLC is a global entertainment, sports, and content company, offering a range of services including talent representation, marketing, event management, and media production.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rare Crew to accomplish?

• Build end-to-end business intelliegnce solutions
• Build data apps to support business processes

SOLUTION

How did you find Rare Crew?

• Referral
• Other

Why did you select Rare Crew over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Rare Crew were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement with Rare Crew encompassed a comprehensive scope of work, involving over 40 projects that required a diverse set of technologies and tools. The primary objective was to design and implement data integration solutions using SSIS (SQL Server Integration Services) to seamlessly connect and transfer data between various systems. Key project steps included data source analysis, mapping, and transformation design. 
Rare Crew leveraged cutting-edge technologies such as Databricks, Azure, and Snowflake to optimize data storage, processing, and analytics. Their expertise in Power BI allowed us to visualize data effectively, providing valuable insights. Pyspark and Airflow were employed to automate data workflows, enhancing efficiency and reducing manual intervention. 
Throughout the project, Rare Crew delivered detailed documentation and met critical milestones, ensuring that key deliverables, including robust ETL (Extract, Transform, Load) pipelines, data warehousing solutions, and interactive Power BI reports, were completed on time and to our satisfaction. Their proficiency in these technologies proved invaluable in streamlining our data processes and enhancing our analytics capabilities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Rare Crew yielded highly measurable and favourable outcomes. Rare Crew consistently delivered high-quality work that significantly improved our data integration and analytics processes. This, in turn, led to a notable increase in our operational efficiency, with data-related tasks becoming more streamlined and less time-consuming. 
The deliverables produced by Rare Crew, such as ETL pipelines, data warehousing solutions, and Power BI reports, have proven to be invaluable assets in our daily operations. They've enabled us to make data-driven decisions more efficiently and with greater accuracy. As a result, we've seen a substantial improvement in our decision-making processes, ultimately leading to enhanced business outcomes. 
Rare Crew's commitment to excellence and their ability to meet project deadlines and milestones consistently received positive feedback from our team. Their contributions have been instrumental in achieving the project's goals, and their high-quality work is reflected in the tangible improvements we've experienced. We are extremely satisfied with the outcomes of our collaboration and look forward to continued success with Rare Crew in the future.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rare Crew demonstrated an exemplary project management style throughout our engagement. Their approach was characterized by clear and transparent communication, efficient use of communication tools, and a strong commitment to meeting timelines. Communication was consistently open and responsive, with regular updates and progress reports. 
We utilized a combination of tools, including email, video conferencing, and project management platforms, to maintain effective communication and track project progress. This approach ensured that we were always well-informed about the status of our projects.

What was your primary form of communication with Rare Crew?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out as most impressive about Rare Crew was their ability to adapt to our evolving project requirements. They were highly flexible, accommodating changes and adjustments with professionalism and a solutions-oriented mindset. Their technical expertise and willingness to go the extra mile to meet our unique needs were truly remarkable.

Are there any areas for improvement or something Rare Crew could have done differently?

In terms of areas for improvement, while Rare Crew consistently delivered high-quality work, there were instances where additional clarity in the project planning phase could have further aligned expectations. Clearer delineation of project scope and potential challenges upfront could potentially enhance project execution even further. However, this is a minor suggestion in light of their overall exceptional performance.

BACKGROUND

Please describe your company and position.

I am the Team Lead Product Support of an it services company 

Describe what your company does in a single sentence.

Provide industrial IoT for machine builders with integrated remote access for a secure, reliable and accessible way to stay connected to machines and customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rare Crew to accomplish?

• Create a custom application that can run tests to determine if a VPN connection to our platform is possible.

SOLUTION

How did you find Rare Crew?

Clutch Site

Why did you select Rare Crew over others?

• High ratings
• Custom software development

How many teammates from Rare Crew were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a custom application that can run tests to determine if a VPN connection to our platform is possible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The source code was delivered. We compiled and tested the application and confirmed that all options from the functional design were included without any bugs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The mockup was delivered after our first contact. The proof of concept that the application would work on Microsoft Windows, Apple MacOS and Linux was built before the contract was signed. We had two demo meetings. At the first meeting, the application was almost finished. We just had to focus on a few details.

What was your primary form of communication with Rare Crew?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was mostly impressed by their pragmatic approach to application development. The application is not very complicated. Instead of offering an extensive development process, they chose to create a mockup and a proof of concept in advance. As a result, the application was ready in no time.

Are there any areas for improvement or something Rare Crew could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

We are IT solutions and services provider. There are 3 core activity areas: software development; hiring support for IT companies; and STEM coaching for children. We are based in Bengaluru, India and work mainly with organizations and children in Bengaluru. Our organizational clients range from startups to large organizations whose development arms need talent sourcing support. I am an executive.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rare Crew?

We were looking for solutions to streamline and automate our internal processes. Our goals were: to eliminate the use of spreadsheets for routine processes and reporting to bring consistency in periodic reporting wrt repetitive activities to have on common platform for all three disparate business activities of the company

SOLUTION

How did you select this vendor and what were the deciding factors?

We have used several enterprise solutions in the past. This time, we were clear that we will not build/arrange for a custom-made solution, but look for a ready proven solution. We evaluated small-market to mid-market SaaS solutions, both Indian and foreign.

We wanted a platform that was configurable, scaleable, affordable and supported by a reliable vendor. We chose Vault-ERP from Rare Crew due to it scoring high on all the four dimensions. We were impressed with the customer retention track record of Rare Crew, and its attention to solid engineering and amazing UX.

Describe the project in detail and walk through the stages of the project.

The project scope was that the Rare Crew would understand our organization and processes, and then set up the Vault-ERP accordingly. They configured the system in line with our special needs, and coached us about how to do ongoing product administration & maintenance. The vendor team coached us adequately and gave us the required documentation. It was a delight to get access to the full real-time dump of all the data in the system.

We take frequent downloads of this in MS-Excel and perform a lot of pivot table analysis. As a Saas product, we use the product on an Internet browser and the reports are available in pdf or spreadsheet form. We do not use any other enterprise application. From leave management through timesheet reporting to monthly payroll creation, all the datasets are readily accessible for the individual employee or manager as relevant.

How many resources from the vendor's team worked with you, and what were their positions?

We had three people work with us, and they were Program Manager, Techno-functional Consultant, Trainer/Support Representative

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had four goals for a platform of this type. We have been satisfied on all these. What stands out is the responsiveness to our queries and support tickets. New features have been provided to use without unnecessarily increasing our monthly rentals.

How effective was the workflow between your team and theirs?

The Rare Crew team followed a simple agile method; we had a clear understanding of the work scope and delivery timelines; and Rare Crew used their own product in communicating with us. We need to add here that they were friendly and professional in all their dealings. The product is excellent for our needs, and the people we interact with us are equally excellent and a delight to work with!

What did you find most impressive or unique about this company?

The company runs like clockwork. However, there is great passion and enthusiasm that animates all that they do. They keep reminding us that it is great people that make great technology that works for people!

Are there any areas for improvement or something they could have done differently?

They can bring out the product in a few Indian and Asian languages too. We can promote the product to more companies in our partner network domestically and abroad.

BACKGROUND

Introduce your business and what you do there.

I’m a business analyst at a media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rare Crew?

We needed help with CRM development.

SOLUTION

What was the scope of their involvement?

Rare Crew fully developed and designed a web-based CRM event management system for our company's multiple divisions. Since our system was intended to accommodate many groups, their team integrated third-party systems like Adobe and SAP for design and finance purposes, respectively. We asked Rare Crew to implement features that enabled invoice issuance, commission payment, and other custom solutions that allowed our users to create their own event models.

Once they completed the prototypes based on our requirements, Rare Crew sent these over for our team's approval. They then proceeded with the development stage, and our team kicked off the go-live soon after. 

Our system is already up and running, but we continue to rely on Rare Crew's app maintenance services and ask them to develop new functionalities on an as-needed basis.

What is the team composition?

We work with one contact person and their CRM developers.

How did you come to work with Rare Crew?

They were already working for our company before I was onboarded.

What is the status of this engagement?

Our ongoing engagement with Rare Crew commenced in August 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Rare Crew has successfully implemented all our app's features — even the smallest functionalities have drastically improved our UX. They've easily built a sophisticated product despite our challenging requirements. The third-party systems are all reliable and lag-free, and each architecture solution has been executed in a sleek manner. 

While the product is already good as it is, Rare Crew unceasingly develops new solutions to improve our system and get rid of any bugs that can impede its performance. We can rely on their maintenance services to refine our offering for an even better customer experience.

How did Rare Crew perform from a project management standpoint?

We communicate via email and Microsoft teams and rely on Jira for project management. Rare Crew is a proactive team that constantly attends to our needs through their organized ticketing system. They've built a reliable project management system, which helps streamline everything for us despite our time zone differences.

What did you find most impressive about them?

Rare Crew's deep understanding of CRM architecture and foundations is apparent in each deliverable they produce — this is amplified by their commitment to considering risks and mitigations before finalizing any solution. We're pleased to be working with a team that has mastered the art of UI/UX design and software development.

Are there any areas they could improve?

There’s always room for improvement — Rare Crew can benefit from refined skills in resource management. There've been instances wherein we've dealt with staffing issues because they're handling multiple systems at the same time.

Do you have any advice for potential customers?

Define your requirements and communicate closely with Rare Crew's team.

BACKGROUND

Please describe your company and your position there.

I am the director of the Civic Association KOLESO ZÁCHRANY which was established in 2012. The aim of our organization is to help and support socially weaker families, individuals and groups that are in critical situations e.g.: mothers with children, men, the unemployed, children from children's homes, halfway houses, homeless people, etc. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rare Crew, and what were your goals?

Because we’re a non-profit organization, we rely on help from our partners. Rare Crew helped us with the implementation of our website.

They helped from a graphics and coding point of view and were committed to paying the monthly fees for the running of our website.

SOLUTION

How did you select Rare Crew and what were the deciding factors?

We got a referral on Rare Crew. From the very beginning they were open to helping our non-profit organization. We were pleasantly surprised when they offered to support us.

Not only did they help with the implementation of the website, but they were also willing to pay the monthly costs. They're still willing to help with any changes that need to be made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where I presented the project brief and a full list of requirements. Rare Crew then went away to assess what needed to be done and provided us with a solution and improvements.

After the design was agreed, Rare Crew went about developing the site. We had no issues with Rare Crew as they were easy to communicate with and were productive. There were no further problems with the website.

How many people from the vendor's team worked with you, and what were their positions?

The main contact I had with Rare Crew was with the Project Manager. The communication went very smoothly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has been working properly since the project was done, we’ve had no issues there.

I have to say that having a working website with all the necessary information is key for our organization. The website also helped spread awareness of the services we provide.

Describe their project management style, including communication tools and timelines.

Main form of communication was done via phone or email. Once the timeline was agreed, they ensured they met all the deadlines. As I previously described, we didn’t observe any issues, unprofessionalism, or delays.

What did you find most impressive or unique about this company?

They didn't hesitate and immediately agreed to cooperate with us even though it was a cost for them.

Our work continued and they were also part of some other nonprofit activities. The CEO of Rare Crew helped us a lot and also personally helped a few families in need.

Are there any areas for improvement or something they could have done differently?

I don’t have anything negative to say about Rare Crew. They’re very professional but also displayed their human side, which is natural for them.

BACKGROUND

Please describe your company and your position there.

I'm the Product Owner within the Data Services department of my company. I was responsible for the setting up of this project from our company's side.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rare Crew, and what were your goals?

Our team specializes in all things data, and there is a focus on collecting data and providing analysis and reporting for our external clients.

Displaying this data in a user friendly way was a challenge for us due to the software we use, so we required a new website or portal to be created in order to host these reports we'd previously created.

We required a site to host these reports via embedding them into the new site, and the administration and user management abilities that usually come with a website of this type.

SOLUTION

How did you select Rare Crew and what were the deciding factors?

We have an ongoing working relationship with Rare Crew for completely separate side of the business, unrelated to web development. Because of this relationship we knew they were reliable and trustworthy, and when we were presented with the quote it was reasonable and within our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where I presented the project brief, including scope, deliverables and full list of requirements. Rare Crew then went away to assess what needed to be done, and provide us with a quote for the work.

After the cost and timeline were agreed, Rare Crew went about implementing the project by developing the site. Communication was relatively ad-hoc, and we didn't request any different. When things were complete, we were notified, and were also given early access to test the site ourselves.

Additional changes to scope were accommodated for quickly, with a fast turnaround. Any bugs that I raised were also addressed quickly, sometimes within 1-2 days.

How many people from the vendor's team worked with you, and what were their positions?

I was happy to keep a hands-off approach on the day-to-day running of the project, therefore am unsure on how many developers/testers were used on the project. The main contacts I had with the vendor was with the Graphic Designer (when we were agreeing on the scope of what the screens would look like), the vendor's Project Manager and the vendor's Technical Architect/Lead Dev.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has only just been completed at time of writing this review, so I can't give feedback on how our clients are enjoying the site at the moment.

What I can say is that through my own testing of the site, and from uploading reports to this in preparation of sharing to our clients, the user journey we now have thanks to this website is night and day compared to our previous user journey using the tools we had.

This will make a stark difference to our company, and is just the start of where we can go with the application. Having this website will allow us to hit our objectives for next year, with outreach to external clients and building on those existing relationships.

Describe their project management style, including communication tools and timelines.

From the Project Management perspective, Marian was in charge of communication between his team and me. The timeline was agreed at time of quotation, and this timeline was met by Rare Crew, including some additional changes we asked for during the project. Main communication was done via email, and conference calls when required.

What did you find most impressive or unique about this company?

Having worked with other vendors in the past for various services, the thing that impressed me most about Rare Crew was the quick turnaround, and communication throughout.

There were times when I raised a bug or an issue, and it was resolved the next day. I know from previous experience with other vendors this is not always the case , but this quick turnaround and communication throughout made me feel that my project was a priority to Rare Crew.

Are there any areas for improvement or something they could have done differently?

I can genuinely say that there is nothing at this time I can put as an answer for this question. We look forward to continuing to work with Rare Crew if and when we need additional scope added to our site.

BACKGROUND

Introduce your business and what you do there.

Learfield IMG College is a multimedia and visual media company working predominately in the college athletic space. That includes ticketing, signage, food vendors, and more. 

As a marketing manager, I focus on our internal operations to develop best practices around campaigns and ideas for our various sponsorship clients. I also work to upkeep our internal database system for our sellers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rare Crew?

We were looking to create a new presentation platform that could accommodate roughly 600 sellers across the country.

SOLUTION

What was the scope of their involvement? 

Rare Crew developed a presentation platform that could streamline the design process. With the solution, our sellers could access pre-built assets that allowed them to design professional-looking products at their own pace. 

This turnkey approach would prevent our sellers from spending a lot of time creating something from scratch. The solution would also reduce the need to hire graphic designers who might not know exactly what our sellers wanted to build.

The platform rolled out about six months ago, and we’re now working on backend analytics features to get feedback on our sellers’ presentations. That would include who’s viewing the content, how much time they’re spending on it, and where they’re spending time within the presentation — just to get more information about our sponsors and their audience.

What is the team composition? 

I work with a team of four, including a main point of contact and three lead developers. There’s also a much larger team behind them working on our products.

How did you come to work with Rare Crew?

They’d done some work for a sister company of ours, so they came recommended. After talking to them about what we were looking to build, we figured that had the most resources to handle our project without costing an arm and a leg.

What is the status of this engagement?

We started working with them in July 2019, and the engagement is ongoing. We have more projects going on with them, now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re only within the first six months of roll-out, but the platform has definitely changed the way our business works. Our sellers are using it on a daily basis. As we get more user feedback and better understand how people actually behave on the platform, we’ll work to improve the product.

How did Rare Crew perform from a project management standpoint?

We predominately talk through email, weekly phone calls, and Microsoft Teams — basically whatever channel will work at that moment. We also have a shared document where we put in notes about bugs or future features. It keeps us more accountable than an email change and helps aggregate comments into one place.

What did you find most impressive about them?

Their ability to deliver on our baseline product has been great, and they do it in a relatively quick timeframe. 

For the most part, it’s been easy for us to tell them what we’re looking for and have them come back with a solution. That’s especially impressive considering that we’re building something that doesn’t really exist anywhere else. It’s not like they can go borrow pieces of things; it’s all fresh code.

Are there any areas they could improve?

The hardest part for us is dealing with the time zone difference. When they’re leaving for the day, the majority of our sales force is coming in. So, if we have any issues throughout the day, we don’t really have a help desk to go to for support. That’s been tough during the product launches.