EmpireSoft

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Washington Property Group, a company established in 2008 that manages both residential and commercial properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EmpireSoft?

We needed a website for our company.

SOLUTION

What was the scope of their involvement?

They completed a website for us from scratch. We gave them some design requirements, but they built it from the ground up. They constructed a backend that lets us add and list rental properties. It allows users to schedule tours online. We also now have a blog, so we’re able to upload articles, pictures, and videos.

What is the team composition?

I had a project manager who served as my primary point of contact, so I’m not sure how big the team was.

How did you come to work with EmpireSoft?

They were recommended to me by a friend of mine who was familiar with their work.

How much have you invested with them?

We spent less than $5,000.

What is the status of this engagement?

We began working together in January 2020 and the website was launched in February of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They did everything we wanted; the internal team was satisfied with their work. We were monitoring their progress, and they were receptive to feedback and updates. The site’s up and running now, and it’s functioning the way we want it to.

How did EmpireSoft perform from a project management standpoint?

They were excellent on this front, which was a huge relief given the time-sensitivity of the project. They excelled at staying on top of their schedule. They’d always get back to me in a few hours, so they were exceptionally responsive despite there being a time difference.

What did you find most impressive about them?

I’d highlight their professionalism and customer service. They went the extra mile for us, adopting changes that we requested on the fly. I appreciated their flexibility and their willingness to go beyond the strict project scope. They showed us that they appreciated our business. We’re now working on establishing a long-term relationship.

Are there any areas they could improve?

No. I’m happy and satisfied with our website. Our website is our business card, and it now represents us correctly.

BACKGROUND

Please describe your company and your position there.

Founded in 2000, we deliver comprehensive business application solutions to our clients. From day one, our team of passionate, seasoned consultants has been focused on one thing: helping our clients focus on their mission by designing and implementing great technology solutions. With the background rooted in science, we build on our legacy knowledge and grow it in the areas of CRM systems, ERP systems, IT Managements Services. As part of this journey, we partnered with Microsoft, Qlik, K3, Scalable, Incadea, LS Retail and more tech leaders to ensure that our clients will benefit from steady reliability and originality across solutions. Our philosophy is simple: technology is about successfully connecting people, process and progress. We take the time to understand your business, your team and your supply chain and then use our industry experience and knowledge to respond with ERP/Operations, CRM and BI solutions that are tailored to your specific industry needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EmpireSoft?

Company Corporate Website Development Content curration Project Management

What were your goals for this project?

On-time and on-budget development

SOLUTION

How did you select this vendor?

We knew founders from past experience and market references were very good.

Describe the project and the services they provided in detail.

EmpireSoft currated all the content, prepared mock-up designs, developed and implemented the entire Company Corporate WebSite

What was the team composition?

n/a

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was performed on-time and on-budget with very good feedback from the entire team on business communication and overall project management

How was project management arranged and how effective was it?

Project Management and communication was very effective and efficient

What did you find most impressive about this company?

I was impressed by their customer focus and professional communication.

Are there any areas for improvement?

n/a