Mageplaza

BACKGROUND

Please describe your company and your position there.

E-Commerce Specialist for a retail motorcycle trader.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mageplaza, and what were your goals?

To provide ongoing support and development for our Magento 2 Cloud instance. After two unsuccessful relationships we needed someone efficient, reliable and within budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed the team remotely and struck up an excellent relationship during the review and selection process. The team at Mageplaza was outstanding and placed well above other local and overseas options in our competitive review.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento 2 SLA Support Magento 2 Custom Development Project management via Jira Communications via Slack, Email and Google meet

How many people from the vendor's team worked with you, and what were their positions?

6 People currently working with us from CTO, CTO and Technical delivery.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Performance of Mageplaza has been exemplary. I've worked with many M2 support partners in the past. This team is a breath of fresh air. Work is performed at higher quality levels, with a shorter timeline and lower cost.

Describe their project management style, including communication tools and timeliness.

Mageplaza have an open an inclusive management style. Always open to call and discuss objectives and changes where needed. The team has an open communication channel via Slack where I can chat to any of my support team during local business hours. Communication prompt and concise. There is no ambiguity.

What did you find most impressive or unique about this company?

I felt an immediate bond and trust with this team. Rare in this industry.

Are there any areas for improvement or something they could have done differently?

I could move to their time zone

BACKGROUND

Please describe your company and your position there.

I'm The Technical Lead of the company. We developed online stuffs for online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mageplaza, and what were your goals?

we hired Mageplaza to updated our default magento checkout page into 3-steps checkout.

SOLUTION

How did you select this vendor and what were the deciding factors?

We experienced team. Technically sound. Easily understand our requirements and development goals. Mock-ups design.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Excellent.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, a technical manager and a full stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They just developed and deployed it in our live application. So the out comes not yet visible. But, this task was top priority from my management. I hope it will work for us.

Describe their project management style, including communication tools and timeliness.

They use Slack. We also love Slack. So it was very align to us. So far everything was good.

What did you find most impressive or unique about this company?

They are very experienced and they released so many free extensions in the market, which is very useful.

Are there any areas for improvement or something they could have done differently?

We need the project development guide from the corresponding team so that we can share the ideas with our internal team.