Mageplaza

BACKGROUND

Please describe your company and position.

I am the Marketing Executive of Social Frontier

Describe what your company does in a single sentence.

Social Frontier has developed an advanced algorithm that is able to track the campaigns running across digital platforms. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mageplaza to accomplish?

• Digital Commerce Service

SOLUTION

How did you find Mageplaza?

Online Search

Why did you select Mageplaza over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Mageplaza assisted us with custom Magento extensions to update our e-commerce website to function more smoothly and enhance our users' experience. Their support staff managed everything professionally and in a timely manner, from integration to support, which ensured perfect compatibility with our installation. Their key features include their SEO features, one-step checkout, and robust navigation, all of which provided an improved shopping experience. Their professionalism and timely responses made them an outstanding partner in our effort to assist companies like mine to thrive online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Collaborating with Mageplaza, a top digital commerce solutions provider, yielded definite and positive outcomes for our online business. Their solid expertise in delivering full e-commerce solutions enabled us to get our site to function more efficiently, enhance the user experience, and streamline key processes on the backend.

Since the project launch, we have experienced great improvement in customer interaction, more seamless checkout processes, and a more stable and efficient store. Mageplaza's commitment to our success was clearly achieved throughout the project, and continued support has made a dramatic impact on our digital success. They've been an invaluable partner in assisting us in being successful online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mageplaza is one of the top digital commerce service providers for me. Their project management was excellent, with effective communication, excellent coordination, and punctuality in follow-ups. They completed everything on schedule and maintained high standards of quality throughout.

What truly impressed us was how accommodating and friendly the team was. They made the effort to learn what we needed and were quick to change their approach when there were any changes or new requests we made. Their capacity for delivering complete ecommerce solutions was apparent in every interaction.

Mageplaza is more than a service provider. They are a devoted partner who cares about businesses growing online. Their professionalism and commitment made sure that the whole process was an easy and successful one.

What was your primary form of communication with Mageplaza?

Email or Messaging App

What did you find most impressive or unique about this company?

Mageplaza knows a great deal about e-commerce and is able to provide full and customized solutions, and this helped us a great deal. What amazed me the most was their sheer dedication to our success and the way they organized everything from beginning to end so efficiently. They are a partner of choice for any business that wants to grow online.

Are there any areas for improvement or something Mageplaza could have done differently?

Some custom development tasks took longer due to complexity but Mageplaza kept us updated regularly and made sure everything stayed on track for us. Just faster delivery would be great, but their communication made a big difference.

BACKGROUND

Please describe your company and position.

I am the Website Owner of Bongiovanni Srl zecchino d'oro

Describe what your company does in a single sentence.

Tibiona is an Italian company specializing in the sale of artisanal flours and natural products, linked to the tradition of the Bongiovanni mill, active since 1880 in Pogliola, Cuneo. Most of the flours come from Bongiovanni - Farine e Bontà naturali, produced using a volcanic stone mill, powered by photovoltaic and hydroelectric energy.

Production takes place in two separate facilities: one for gluten-free flours, suitable for people with intolerances, and one for traditional flours like spelt, wheat, and rye. The production of professional flours, such as type 00 and type 0, takes place in Carrù, using modern technologies.

Tibiona is owned by Aldo Bongiovanni, the third generation of millers, author of books on nutrition, and blogger at www.fysis.it. Tibiona and Bongiovanni are recognized for their artisanal excellence, as evidenced by the Artigiano Radioso Club Papillon and Piemonte Eccellenza Artigiana awards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mageplaza to accomplish?

• Improve website
• Fix issues

SOLUTION

How did you find Mageplaza?

Online Search

Why did you select Mageplaza over others?

They helped me to fix a problem and got trust in them

How many teammates from Mageplaza were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mageplaza significantly contributed to enhancing my website by providing highly skilled developers who demonstrated exceptional dedication and expertise. These developers not only took care of the project meticulously but also tackled and resolved historical issues that had been affecting the site's performance for a long time. In addition to problem-solving, they proactively implemented several improvements that made the website more efficient, user-friendly, and robust. Their commitment and professional approach have been instrumental in elevating the overall quality and functionality of the site, leading to a much better user experience and long-term stability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project clearly demonstrate its success through several key indicators. Firstly, there was a noticeable increase in sales, reflecting both an enhanced user experience and improved conversion rates. Additionally, the website's navigation was significantly streamlined, making it easier for users to find what they were looking for, which directly contributed to longer session durations and reduced bounce rates. Another important improvement was the enhanced site speed, which led to quicker loading times and a more seamless browsing experience. Furthermore, these technical and user experience upgrades collectively resulted in a substantial reduction in the number of customer complaints, highlighting higher customer satisfaction and a more reliable, efficient website overall.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, their project management was highly effective. They consistently delivered all project milestones and deliverables on time, often even ahead of schedule, demonstrating a strong commitment to deadlines. Their team was very responsive to my needs, readily accommodating any requests for adjustments or new features. Communication was seamless, with regular updates provided throughout the project to keep me informed of progress. They also held periodic check-ins to gather feedback and ensure that everything was moving in the right direction. Whenever I had specific requirements or concerns, they were quick to respond and adapt, showcasing flexibility and a customer-centric approach that made the entire process smooth and efficient.

What was your primary form of communication with Mageplaza?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their clarity in delivering their services. They were very transparent about every step of the process, making it easy to understand what was being done and why. Additionally, they assigned developers who were not only highly skilled and competent but also incredibly kind and approachable. Their technical expertise and genuine customer care made the entire experience unique and highly satisfying.

Are there any areas for improvement or something Mageplaza could have done differently?

One area for improvement would be to add a system administrator to their team to better handle infrastructure-related tasks and ensure smoother operations. Additionally, it would be beneficial if they provided extra discounts to long-term partners, as a gesture of appreciation for their loyalty and ongoing collaboration. These additions could further enhance the overall service experience and build even stronger client relationships.

BACKGROUND

Please describe your company and position.

I am an Executive of Bean Bags R Us

Describe what your company does in a single sentence.

Our company manufactures a unique range of bean bags that are distributed via our online store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mageplaza to accomplish?

• Develop Magento 2 Commerce Website
• Ongoing Maintenance of Magento 2 Commerce Website
• Development of new theme for Magento 2 Commerce Website

SOLUTION

How did you find Mageplaza?

Online Search

Why did you select Mageplaza over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mageplaza were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The developers perform a range of tasks including updates, modifications, bug-fixes and implementation of new extensions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mage Plaza use project management software that displays the amount of time spent on each task. It allows us to set different levels of priority. Mage Plaza have assisted outside business hours when there has been urgent requirements. We are in constant communication with our team and monitor their performance regularly!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MagePlaza are always responsive to our needs. Their communication is excellent. They regularly deliver items on time.

What was your primary form of communication with Mageplaza?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Due to the size and scale of the project, we travelled to Vietnam to meet the team and the business owner in person. We were impressed with the size of their operation. Mage Plaza were the perfect fit to work with our team. It was apparent that they had our interest at heart, and ahead of their own. We were able to achieve a high level of mutual trust and respect which continues to this day.

Are there any areas for improvement or something Mageplaza could have done differently?

Mage Plaza are a business that seeks to improve themselves on an ongoing basis. They welcome feedback, both positive and negative and respond accordingly. If they make a mistake they rectify it at their cost, which is something unique in this industry. Fortunately they don't make many mistakes!

BACKGROUND

Please describe your company and your position there.

E-Commerce Specialist for a retail motorcycle trader.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mageplaza, and what were your goals?

To provide ongoing support and development for our Magento 2 Cloud instance. After two unsuccessful relationships we needed someone efficient, reliable and within budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed the team remotely and struck up an excellent relationship during the review and selection process. The team at Mageplaza was outstanding and placed well above other local and overseas options in our competitive review.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento 2 SLA Support Magento 2 Custom Development Project management via Jira Communications via Slack, Email and Google meet

How many people from the vendor's team worked with you, and what were their positions?

6 People currently working with us from CTO, CTO and Technical delivery.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Performance of Mageplaza has been exemplary. I've worked with many M2 support partners in the past. This team is a breath of fresh air. Work is performed at higher quality levels, with a shorter timeline and lower cost.

Describe their project management style, including communication tools and timeliness.

Mageplaza have an open an inclusive management style. Always open to call and discuss objectives and changes where needed. The team has an open communication channel via Slack where I can chat to any of my support team during local business hours. Communication prompt and concise. There is no ambiguity.

What did you find most impressive or unique about this company?

I felt an immediate bond and trust with this team. Rare in this industry.

Are there any areas for improvement or something they could have done differently?

I could move to their time zone

BACKGROUND

Please describe your company and position.

I am the Creative Director

Describe what your company does in a single sentence.

A global manufacturer of industrial power, control, signal, and networking connector solutions, with facilities in the U.S. and Europe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mageplaza to accomplish?

• Troubleshoot compatibility

SOLUTION

How did you find Mageplaza?

Their website

Why did you select Mageplaza over others?

It's their product

How many teammates from Mageplaza were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I updated to the latest version of Magento 2, and it seems there's a slight incompatibility between the new version and their reCaptcha extension.

RESULTS & FEEDBACK

How did your relationship with your partner evolve?

I initially had a poor experience with their service due to a lack of communication and support. However, after I posted a review on Clutch, the management got involved and resolved the issue within a couple of days. I am now highly satisfied with their service

In what ways can they improve?

While I am now highly satisfied with their service, I believe Mageplaza should proactively interact with their customers before issues escalate. Conducting surveys after a case is closed is helpful, but sometimes it can be too late.

What advice do you have for clients with similar needs to yours?

 If you encounter issues such as project delays or unresponsive developers, I recommend reaching out to their management directly. They were very professional and willing to help resolve our problems.

What was your primary form of communication with Mageplaza?

Email or Messaging App

UPDATED REVIEW

This review was published on June 7, 2024.

Eddie Choi
Creative Director, Manufacturing FirmManufacturing

Oakwood, Georgia

51-200 Employees

Apr 2024 - May 2024

Less than $10,000

Verified

Project summary
Mageplaza was hired by a global manufacturing company to address a compatibility issue within their Magento website. 

Feedback summary
Mageplaza failed to meet the client's needs — the issue was not fixed. The team was difficult to work with — they took too long to turn in outputs and respond to emails due to the different in time zones. Overall, they were an unreliable partner.

BACKGROUND

Please describe your company and position.

I am the Creative Director

Describe what your company does in a single sentence.

A global manufacturer of industrial power, control, signal, and networking connector solutions, with facilities in the U.S. and Europe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mageplaza to accomplish?

• Troubleshoot compatibility

SOLUTION

How did you find Mageplaza?

Their website

Why did you select Mageplaza over others?

It's their product

How many teammates from Mageplaza were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I updated to the latest version of Magento 2, and it seems there's a slight incompatibility between the new version and their reCaptcha extension.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The compatibility issue should have been resolved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I contacted support and have been in conversation with them for three weeks, but 90% of the communication has been unproductive. Due to the time difference between the US and their country, they can only respond once a day, which might have contributed to the delay. 

What was your primary form of communication with Mageplaza?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing impressed me about them.

Are there any areas for improvement or something Mageplaza could have done differently?

The response time to my emails is too long.

STAR RATINGS
Overall rating: 0

Quality: 0

Cost: 0

Schedule: 0

Willing to refer: 0 - Their support is not as reliable as others in the market.

BACKGROUND

Please describe your company and your position there.

I'm The Technical Lead of the company. We developed online stuffs for online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mageplaza, and what were your goals?

we hired Mageplaza to updated our default magento checkout page into 3-steps checkout.

SOLUTION

How did you select this vendor and what were the deciding factors?

We experienced team. Technically sound. Easily understand our requirements and development goals. Mock-ups design.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Excellent.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, a technical manager and a full stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They just developed and deployed it in our live application. So the out comes not yet visible. But, this task was top priority from my management. I hope it will work for us.

Describe their project management style, including communication tools and timeliness.

They use Slack. We also love Slack. So it was very align to us. So far everything was good.

What did you find most impressive or unique about this company?

They are very experienced and they released so many free extensions in the market, which is very useful.

Are there any areas for improvement or something they could have done differently?

We need the project development guide from the corresponding team so that we can share the ideas with our internal team.