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Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
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Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
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Unity Communications specializes in Customer Service Outsourcing services, offering robust solutions like Call Center Outsourcing and Customer Care Outsourcing. Across reviews, 90% of clients commend their professionalism, efficiency, and ability to align with business goals. While some note areas for improvement in transition processes, 80% praise Unity Communications for their responsiveness and ability to integrate seamlessly with clients' operations.
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Big Outsource is a Customer Support Outsourcing firm specializing in providing comprehensive customer care and back-office solutions. Reviews highlight exceptional project management, timely delivery, and a strong alignment with client values, with 100% positive feedback emphasizing their efficient customer service BPO and call center solutions. Clients consistently commend their commitment to client success and adaptability to diverse industry needs.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
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SupportYourApp is a Customer Support Outsourcing company, delivering comprehensive services such as Call Center Solutions and Remote Customer Care. The reviews highlight their professionalism and effective project management, with 100% satisfaction in areas like timely delivery and proactive communication. Approximately 80% of reviewers commend their high-quality service and value for cost, while multiple reviews emphasize their ability to improve customer satisfaction and streamline support operations.
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Boldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.
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Select VoiceCom is a Customer Service BPO specializing in Customer Support Outsourcing, delivering exceptional call center solutions. Their reviews consistently emphasize high-quality service, effective communication, and cultural alignment, with 100% positive feedback on responsiveness and adaptability. Clients appreciate their commitment to quality control and proactive problem-solving, highlighting their comprehensive and reliable support services.
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Remote CoWorker specializes in Customer Support Outsourcing, providing virtual assistants and customer service BPO solutions to a diverse range of industries. They have received overwhelmingly positive feedback, with around 95% of reviewers praising their quick response times and the high quality of candidates. Their ability to adapt to specific client needs and integrate remote workers into existing teams effectively is frequently highlighted.
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Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.
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Booth & Partners is a customer service BPO company specializing in Customer Support Outsourcing and Remote Customer Care. With a 90% customer satisfaction rating and consistent positive feedback, clients commend their proactive, professional approach, and ability to integrate seamlessly into existing teams. They are particularly noted for their efficiency, cultural compatibility, and the high standard of their agents, with no notable negative feedback reported.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
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Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.
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Sourcefit is a business process outsourcing (BPO) company that offers a variety of services, including call center management, HR functions, QA testing, and office space provision. Reviews highlight Sourcefit's commendable culture fit, cost-effectiveness, and responsive project management. Approximately 80% of clients reported satisfaction, praising their proactive communication and ability to align with company values, while some noted room for improvement in pre-notification of changes.
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SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.
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Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
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Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.
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Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
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Hit Rate Solutions is a customer service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their responsive project management and cost-effectiveness. Clients commend their tailored support and efficient communication, though some suggest expanding CRM capabilities to enhance services further.
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SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.
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six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.
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Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.
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Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.
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Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.
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Staffwiz LLC specializes in Customer Service Outsourcing, providing remote customer care and call center solutions. With 100% positive feedback, clients commend their efficient onboarding process and impressive hiring approach. Notably, their services led to a 63.91% reduction in first reply time and a 71.99% reduction in first resolution time, significantly enhancing customer support operations.
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PartnerHero is a Customer Support Outsourcing company providing services such as internal field operations support, client support, and asset management administration. Clients commend the company for its strong alignment with their values and its ability to adapt to changing client needs, with 100% positive feedback on their commitment to customer satisfaction.
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Smiles On Demand is a large Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Back Office Outsourcing and were established in 2013.
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TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
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IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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IdeasUnlimited is a Customer Service Outsourcing company specializing in call center solutions and customer support services. Across multiple reviews, they received high praise for improving customer satisfaction and response times, with increases reported up to 30%. Over 80% of clients highlighted their professionalism, value for cost, and effective project management, demonstrating excellence in customer service BPO and remote customer care.
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Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.
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TRU29 Solutions Inc. is a Customer Service BPO specializing in managing outsourced customer support and call center solutions for businesses. The company has received consistently positive feedback, with a 100% success rate reported by clients. Reviewers praised their effective management, skilled staff, and adaptability to changing needs, highlighting their suitability for customer support outsourcing.
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Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.
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vlbpo cx is a Customer Service Outsourcing company that excels in building and scaling customer support operations. Reviews highlight their ability to enhance customer satisfaction and loyalty through prompt, empathetic service and strategic insights. Impressively, 100% of feedback praises their flexibility, commitment to quality, and alignment with client culture.
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Open Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.
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BBC Global Services is a Customer Support Outsourcing company specializing in virtual assistant services, helping clients manage front and back office operations. The company is highly praised for its responsive project management and impressive workplace culture, with 100% of reviewers noting their excellent service delivery. Clients appreciate the ease of communication and lack of suggestions for improvement.
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Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.
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Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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Staff Outsourcing Solutions is a Customer Service BPO specializing in outsourced customer support services, including email, live chat, and call center solutions. Feedback indicates a 100% satisfaction rate, highlighting their responsiveness, cultural fit, and ease of collaboration. Approximately 50% of reviewers emphasize their impressive management and timely delivery of services.
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ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Outsourced Customer Support and Call Center Solutions. Their clients highly praise their professionalism, timely delivery, and commitment to exceeding expectations. With 100% positive feedback, reviewers specifically highlight their impressive communication and problem-solving skills, anticipating a long-term partnership with ND-KNOW SOLUTIONS.
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Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.
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Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.
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MCVO Talent Outsourcing Services is a versatile outsourcing company providing services such as talent recruitment, photo and video editing, bookkeeping, and customer service support. Reviews highlight their efficiency, reliability, and competitive pricing, with over 90% of feedback emphasizing their dedication and adaptability. Clients also appreciate their excellent communication and project management capabilities, making MCVO a highly recommended partner for diverse business needs.
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Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.
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STAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.
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Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.
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Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.
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Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.
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Konnektors is a lead generation and sales process outsourcing company praised for its exceptional commitment to aligning project goals with client standards. Approximately 83% of reviews highlight their strong team management and seamless communication. They are recognized for their data-driven lead generation strategies and effective customer follow-ups, with 66% of reviewers noting their impressive professionalism and work ethics. However, some feedback suggests room for improvement in meeting initial setup timelines and ensuring the effectiveness of appointments.
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OptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.
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TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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