- 11 of 12 Customer Service Outsourcing reviews are 5 stars
- 1 new review for Customer Service Outsourcing in past 6 months
- $50,000 – $199,999 avg. project cost
Customer Service Outsourcing PROJECT HIGHLIGHT
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Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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In recent reviews, clients have praised Hugo Inc. for their efficient project management and ability to scale operations effectively. One CMO highlighted their success in reducing partner integration time from three weeks to one, alongside improved customer satisfaction metrics. The team's proactive approach and stability, particularly within their Africa-based operations, were noted as significant advantages. Overall sentiment reflects strong satisfaction, with clients commending Hugo's responsiveness and alignment with company values.
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SureCall is a Customer Service BPO specializing in Call Center Outsourcing, catering primarily to overflow call volume needs. Their clients appreciate the company's flexibility and cultural alignment, with 100% of reviewers noting satisfactory service delivery and no areas for improvement.
Clients consistently praise SureCall for their attentiveness and effective communication. One reviewer highlighted the team's professionalism and reliability, stating that they provide invaluable support during after-hours needs. The client noted that SureCall representatives are diligent in follow-ups and attentive to details, ensuring no information is lost during interactions. Overall, the sentiment reflects a strong appreciation for SureCall's commitment to client needs and their proactive engagement.
Every time I call SureCall, they get my name and phone number right away, just in case we get disconnected. I find that to be the most important, because I never have to explain what I need more than once. Also, they always listen and check-in with me. They’re great at follow-ups, which is something I really appreciate.
SureCall is one of the most professional companies I know of. They’re very attentive, they have great follow up, and great communication skills. Their team representatives are always taking notes, so if you ever have any concerns, you’ll always know what happened on the phone call.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. Read more
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Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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In the last six months, clients have lauded Helpware for their exceptional project management and proactive communication, highlighting their ability to assemble a skilled team that met and exceeded quality and timeliness targets. One CEO noted significant cost savings and improved service quality, emphasizing the dedication and positivity of Helpware's staff. Overall, feedback reflects high satisfaction, with no reported areas for improvement.
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Unity Communications specializes in Customer Service Outsourcing services, offering robust solutions like Call Center Outsourcing and Customer Care Outsourcing. Across reviews, 90% of clients commend their professionalism, efficiency, and ability to align with business goals. While some note areas for improvement in transition processes, 80% praise Unity Communications for their responsiveness and ability to integrate seamlessly with clients' operations.
Clients have consistently noted Unity Communications' accommodating nature, particularly in their responsiveness and willingness to address requests. One client emphasized that the team was always available to handle user requests and that they were willing to accommodate scheduling needs, albeit with advance notice. Overall, the sentiment reflects a high level of satisfaction with their flexibility and commitment to meeting client expectations.
If we wanted to speak to their leadership, we needed to schedule the time two days in advance. But they were always willing to accommodate us, so it wasn't a big issue.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Unity Communications provides billing services for a mental health services company. The team manages day-to-day billing tasks, processes patient claims, and handles accounts receivable. Read more
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In the past six months, Unity Communications has received positive feedback for their professionalism, responsiveness, and effective project management. Clients have noted significant improvements in KPIs, timely delivery, and a strong culture fit. However, some highlighted areas for improvement include smoother transitions during team handoffs and more accurate performance evaluations. Overall, the sentiment is highly favorable, with clients appreciating the quality of service and the ability to adapt to evolving needs.
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Big Outsource is a Customer Support Outsourcing firm specializing in providing comprehensive customer care and back-office solutions. Reviews highlight exceptional project management, timely delivery, and a strong alignment with client values, with 100% positive feedback emphasizing their efficient customer service BPO and call center solutions. Clients consistently commend their commitment to client success and adaptability to diverse industry needs.
Clients consistently highlight Big Outsource's reliability, noting their ability to manage project logistics effectively. One client emphasized that having a dependable partner significantly improved their turnaround time, reducing it from 12 days to 6. Feedback also praised their responsiveness and organizational skills, with remarks such as 'super responsive and always on it.' Overall, the sentiment reflects a strong confidence in their ability to deliver on time while accommodating the client's creative processes.
Their responsive leadership team have been instrumental in our success. Big Outsource has always been quick to deliver when we have had increased staffing requirements due to growth. The level of communication has been exceptional. Big Outsource's team is proactive in keeping us informed about any changes, updates, or issues relating to their team.
The turnaround time for client projects went from 12 days to about 6, and we stopped missing key client messages or approvals. Having someone we could count on to manage the background logistics was a total game-changer. Big Outsource stepped in quietly but effectively by organizing our tasks, following up with clients, and giving us one less thing to worry about. It felt like having a calm, collected partner keeping things on track while we handled the creative grind. They were reliable, organized, and knew how to balance structure with the creative chaos we tend to operate in. Super responsive and always on it.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Big Outsource provides customer service support for an EdTech company. The team collaborates with the client as their internal customer service team to increase their customer service footprint. Read more
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Recent client feedback on Big Outsource highlights their exceptional responsiveness and organizational skills. One client noted a significant improvement in turnaround times, reducing project durations from 12 to 6 days. Another praised their cultural alignment, describing Big Outsource's staff as a seamless extension of their internal team. Overall sentiment is highly positive, with clients appreciating the company's ability to adapt to creative workflows and their professional demeanor, although minor suggestions for improvement were noted.
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HelpSquad is a Customer Support Outsourcing company that provides services including live chat, virtual assistant, and call center solutions. The reviews indicate a strong satisfaction rate, with approximately 100% positive feedback highlighting their professionalism, timeliness, and responsiveness. Notably, clients consistently commend their ability to enhance customer engagement and streamline business processes effectively.
Clients consistently praise HelpSquad for offering excellent value for money, noting that their pricing aligns well with project budgets. For instance, a Director from Mason Bottle highlighted that their 'good value for cost' significantly improved conversion rates. Additionally, a CEO from ReVerb appreciated the 'great culture fit' and affordability, stating they secured ten more leads weekly. Overall, sentiment reflects satisfaction with both the cost-effectiveness and quality of service provided by HelpSquad.
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HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.
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Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center solutions, and customer service outsourcing. Reviews highlight their strong project management skills, consistent on-time delivery, and proactive communication, with 100% positive feedback on their service efficiency and reliability. Notably, 67% of reviews emphasize their value for cost and seamless onboarding processes.
Clients consistently praise Mindy Support for their accommodating nature, highlighting their impressive flexibility and responsiveness. One client noted their ability to seamlessly adapt to specific processes and needs, while another emphasized the company's commitment to customization for specialized requirements. Regular meetings and effective communication strategies further reflect their dedication to aligning with client expectations. Overall, the sentiment surrounding Mindy Support's accommodating approach is overwhelmingly positive, with clients recommending their services for reliable and adaptable support.
They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.
MindySupport was able to fulfill our special needs for customization in terms of our software. That is not something that universal available online.
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Mindy Support has received positive feedback regarding their cost-effectiveness and overall value for money. Clients frequently highlight that their pricing fits within budget constraints while maintaining a high quality of service. For instance, one client noted, 'Good value for cost,' while another emphasized, 'They provide a very straightforward and easy to plan with cost structure.' Overall sentiment indicates that Mindy Support is perceived as a reliable partner offering competitive pricing alongside commendable service quality.
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In the past six months, Mindy Support has received positive feedback for their efficient project management and strong communication skills. Clients appreciated their ability to adapt to evolving needs and meet KPIs consistently. Specific praise highlighted their multilingual support capabilities and effective onboarding process. One client noted a significant improvement in operational efficiency, while another emphasized their excellent customer service. Suggestions for improvement included expanding language offerings and enhancing staff training for more confident communication.
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SupportYourApp is a Customer Support Outsourcing company, delivering comprehensive services such as Call Center Solutions and Remote Customer Care. The reviews highlight their professionalism and effective project management, with 100% satisfaction in areas like timely delivery and proactive communication. Approximately 80% of reviewers commend their high-quality service and value for cost, while multiple reviews emphasize their ability to improve customer satisfaction and streamline support operations.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SupportYourApp provides call center and customer support services for a software company. The team offers 24/7 support, gathers customer information, and escalates cases to the client for action or Read more
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In the past six months, clients have praised SupportYourApp for its responsiveness and effective project management. A representative from StarWind Software highlighted the team's swift call responses and improved call handling, while Kurzgesagt noted significant enhancements in customer support during peak seasons. Overall sentiment is positive, with clients appreciating the value for cost and adaptability of support. Some minor initial issues with customer contact accuracy were addressed through effective training and oversight.
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Boldr. is a Customer Service BPO company specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their efficient project management, with a 100% satisfaction rate in meeting deadlines. Clients commend their adaptability, resulting in increased CSAT ratings and significant cost savings. While hiring time could improve, their low attrition rates and personalized support are highly praised.
Clients consistently highlight Boldr.'s accommodating nature, particularly in their exceptional responsiveness to evolving needs and proactive communication. One client noted that Boldr. adapted their strategies effectively to fit specific requirements, showcasing a deep understanding of their business model. The review emphasized the importance of customization, with Boldr. providing tailored support solutions that greatly enhanced client satisfaction. Overall, the sentiment reflects a strong appreciation for Boldr.'s willingness to adapt and deliver on client expectations.
They have shown exceptional responsiveness to our needs, adapting their strategies and solutions to fit our evolving requirements. Their proactive approach to communication and problem-solving has been a key factor in the success of our partnership. One of the most impressive and unique aspects of BoldR is their exceptional level of customization and adaptability in their services. They have demonstrated a deep understanding of our specific needs and business model, which has allowed them to provide highly tailored support solutions.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Select VoiceCom is a Customer Service BPO specializing in Customer Support Outsourcing, delivering exceptional call center solutions. Their reviews consistently emphasize high-quality service, effective communication, and cultural alignment, with 100% positive feedback on responsiveness and adaptability. Clients appreciate their commitment to quality control and proactive problem-solving, highlighting their comprehensive and reliable support services.
Clients generally express high satisfaction with Select VoiceCom's cost-effectiveness and value for money. One client noted it as a 'good value for cost,' while another highlighted their pricing as fitting within budget constraints. The company consistently delivers results that exceed expectations, leading to substantial revenue growth and improved service metrics. Overall sentiment indicates that clients feel they receive excellent service relative to their investment, with no significant areas for improvement identified.
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Remote CoWorker specializes in Customer Support Outsourcing, providing virtual assistants and customer service BPO solutions to a diverse range of industries. They have received overwhelmingly positive feedback, with around 95% of reviewers praising their quick response times and the high quality of candidates. Their ability to adapt to specific client needs and integrate remote workers into existing teams effectively is frequently highlighted.
Overall sentiment regarding attentiveness is highly positive. Clients consistently praised Remote CoWorker's responsiveness and support. For instance, one client noted that their virtual assistant, Marian, is a 'SUPERSTAR' who is 'very attentive' and learns quickly. Another client highlighted Ryan's 'attentive, helpful, courteous, and supportive' nature, emphasizing the effective communication and quick turnaround in project management. Additionally, feedback indicated proactive communication and timely delivery of tasks, reinforcing the company's commitment to client needs.
The workflow between our team and theirs was extremely effective. Ryan has been nothing short of attentive, helpful, courteous, and supportive. I'm impressed by how responsive they are to everything.
Their project management has been excellent. Response times have been quick and professional. Administrative tasks that would have taken an on-site employee several days to complete, due to competing priorities, were consistently finished in just 1–2 days. Work was not only completed on time but often included accurate reporting and additional helpful notes, even when not specifically requested. They have been highly attentive to our needs and proactive in their communication.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Remote CoWorker provides staff augmentation services for a contracting company. The vendor's remote worker handles end customer inquiries, manages emails, processes job intakes, and maintains the Read more
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Overall, clients express satisfaction with Remote CoWorker's cost-effectiveness and value for money. Many emphasize the competitive pricing, with statements like 'pricing fit our budget' and 'good value for cost.' Clients appreciate the efficient service, noting that they receive high-quality work for a reasonable price, which has significantly improved their operations. However, a few reviews indicate concerns over the thoroughness of candidate vetting and occasional delays, suggesting room for enhancement in quality assurance.
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Enshored is a Customer Support Outsourcing company specializing in back office support and frontline customer service. Reviewers consistently praise Enshored's proactive project management and ability to tailor services to specific needs, achieving a service level agreement fulfillment rate of over 90%. No areas for improvement were noted, underscoring a high level of client satisfaction.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Enshored offers back-office and customer support services for a rental property management company. The tasks include data entry, updating accounts, processing payments, and providing phone and Read more
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Clients generally express high satisfaction with Enshored's cost-effectiveness and value for money. Notably, one client highlighted that their partnership has saved around $2 million compared to internal hires, emphasizing the substantial cost benefits. Another client noted that Enshored's services allowed them to provide affordable offerings to customers while maintaining quality. Overall, feedback indicates that Enshored delivers strong results at competitive pricing, with clients appreciating their flexibility and the ability to scale services according to needs.
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Recent reviews of Enshored highlight their effective BPO services, particularly in managing email ticket support for Skybound Entertainment. Clients commend the team’s ability to adapt and maintain customer satisfaction, noting a strong partnership that enhances operational efficiency without increasing headcount. Specific praise is directed towards team members like Alex for her proactive support and leadership. However, some feedback indicates a need for improved processes during product launches, emphasizing the importance of clear documentation for optimal collaboration.
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Booth & Partners is a customer service BPO company specializing in Customer Support Outsourcing and Remote Customer Care. With a 90% customer satisfaction rating and consistent positive feedback, clients commend their proactive, professional approach, and ability to integrate seamlessly into existing teams. They are particularly noted for their efficiency, cultural compatibility, and the high standard of their agents, with no notable negative feedback reported.
Booth & Partners has received overwhelmingly positive feedback regarding their accommodating nature. Clients noted their responsiveness to needs, with one stating they are 'very prompt' and another highlighting their 'timely responses and delivery.' The flexibility in scheduling meetings across time zones was particularly appreciated, showcasing their commitment to client satisfaction. Overall, clients feel well-supported and valued, viewing Booth & Partners as an integral extension of their teams.
Booth & Partners is responsive to our needs and has helped us access the talent we were looking for in Manila and scale our team in a cost-effective way. We've expanded the original scope with the support of Booth & Partners and the talent available in Manila. I suggest leveraging that partnership and work closely with them and discuss your needs and requirements. The team has been responsive in helping us.
They have been extremely timely and attentive to our unique needs. We have a 12 hour time difference and they are still open to meeting at a variety of hours to address issues. They have worked with Page group around the country and have been able to get outstanding feedback from each different region, accounting for all of the cultural differences.
B&P have been excellent. Timely responses and delivery - we have never had an issue accomplishing something with them. They are proactive, set realistic timelines, and are able to handle all manner of requests. They are highly professional and extremely adaptable to your requirements.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.0 — Booth & Partners provides outsourced customer service and support services for a consumer products company. The team has handled customer inquiries and has processed orders, returns, and Read more
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Clients consistently highlight Booth & Partners' competitive pricing and strong value for money. Feedback indicates that the company's services fit various budgets while maintaining high quality, with one client noting, "Pricing fit our budget" and another emphasizing, "Good value for cost." Overall sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to successful project outcomes and a seamless integration of services.
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2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.
The sentiment regarding 2ndOffice's dedication is overwhelmingly positive. Clients have highlighted their 'outstanding management and internal support,' noting their responsiveness and commitment to customer needs. One client emphasized the 'people and their commitment' as a unique aspect of the service. Additionally, they expressed a desire to have involved 2ndOffice in their operations sooner, indicating a strong appreciation for their dedicated approach.
Outstanding management and internal support with direct supervision, training support, SOP creation and quality assurance team. They were responsive and executed everything perfectly. Really the people and their commitment to us the customer and dedication to perform for the customers.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Clients have expressed positive sentiments regarding 2ndOffice's cost and value for money. One COO noted their selection was influenced by 'good value for cost' and highlighted the 'outstanding management' and support that exceeded what a small company could afford. Another client emphasized significant savings, stating that 2ndOffice 'saves our company thousands of dollars' by reducing the need for additional staff. Overall, clients appreciate the affordability and quality of service provided.
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Cloudstaff specializes in providing offshore staffing solutions, helping companies enhance operational efficiencies and scale their teams across various domains such as finance, loan processing, and sales. Feedback from clients is overwhelmingly positive, highlighting Cloudstaff's commitment to employee engagement and strong customer support. Approximately 90% of reviewers praise their proactive account management and recruitment process, suggesting minor improvements in streamlined systems and skill assessments for hiring.
Clients have noted Cloudstaff's accommodating nature, particularly in their responsiveness and flexibility. One client highlighted the vendor's ability to quickly provide qualified candidates and adapt their team member's roles based on evolving needs. Additionally, the initial onboarding process was described as seamless, reflecting Cloudstaff's commitment to client satisfaction. Overall, the sentiment regarding their accommodating approach is positive, with clients appreciating the tailored support and resource availability.
Our Cloudstaffer has shown the ability to pivot from role to role as we determined how his strengths were best suited. The initial stages of bringing the team member on board were good and fairly seamless. We manage everything in terms of day to day with the client and have trained them in the technologies we use.
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Clients consistently highlight Cloudstaff's competitive pricing and overall value for money. For instance, one client noted that their pricing fit well within their budget, allowing them to reinvest savings into technology and staff. Another client emphasized that Cloudstaff's flexible pricing structure accommodates various skill levels, ensuring cost-effectiveness. Overall, feedback reflects a positive sentiment regarding Cloudstaff's ability to deliver quality services at reasonable rates, contributing to operational efficiency and strategic growth.
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Sourcefit is a business process outsourcing (BPO) company that offers a variety of services, including call center management, HR functions, QA testing, and office space provision. Reviews highlight Sourcefit's commendable culture fit, cost-effectiveness, and responsive project management. Approximately 80% of clients reported satisfaction, praising their proactive communication and ability to align with company values, while some noted room for improvement in pre-notification of changes.
Clients consistently highlight Sourcefit's competitive pricing and strong value for money. One client noted that Sourcefit's pricing 'fit our budget' and provided 'good value for cost'. Another emphasized their 'great culture fit' alongside affordability. Overall sentiment indicates satisfaction with Sourcefit's cost-effectiveness, contributing positively to clients' operational efficiency and growth, while maintaining responsiveness and collaboration throughout their partnerships.
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Recent client reviews of Sourcefit reflect a strong overall sentiment, highlighting their responsiveness and effective collaboration. Clients praised Sourcefit for their ability to meet productivity metrics and facilitate business growth through cost-effective resource solutions. Notable feedback includes commendations for the team's understanding of local and offshore markets, as well as their proactive communication. Clients expressed satisfaction with the partnership, noting a trustworthy relationship and a desire for continued engagement.
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SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support. Read more
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Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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In the last six months, clients have lauded Helpware for their exceptional project management and proactive communication, highlighting their ability to assemble a skilled team that met and exceeded quality and timeliness targets. One CEO noted significant cost savings and improved service quality, emphasizing the dedication and positivity of Helpware's staff. Overall, feedback reflects high satisfaction, with no reported areas for improvement.
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Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.
Clients consistently highlight Innovature Consulting Company Limited's reasonable pricing as a significant advantage. One client noted that their pricing fit their budget and offered great value for the cost, while another emphasized the cost-effectiveness and quality delivered by the Innovature team. Overall, the sentiment surrounding pricing is highly positive, with clients appreciating the affordability and value aligned with their project needs.
The project is completed on time, though some require a few revisions but that is totally acceptable. Responsive, great value for money. None. Overall, I was pleased with the results of our engagement.
Cost-effectiveness and quality are brought to our company by using the Innovature team. Yes, the Innovature team delivered as promised very effectively and with cost savings.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Innovature BPO has received positive feedback regarding its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering quality services. One client highlighted, 'Innovature communication and updates are measured consistently,' reflecting the company's commitment to providing good value. Another client emphasized, 'great value for money,' indicating satisfaction with the services relative to the cost. Overall, the sentiment is highly favorable, with no significant complaints regarding pricing.
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Connext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
Clients consistently regard Connext as a reliable partner, emphasizing their commitment to excellent service and effective management. One client noted the recruiting and management as 'reliable,' highlighting their ability to find highly talented candidates swiftly. Additionally, the account management team is praised for their continuous support and engagement, ensuring smooth daily operations. Overall, the sentiment reflects a strong trust in Connext's capabilities and their dedication to fostering successful long-term relationships.
We are now able to notify Connext of a resource need and in most cases can have screening, interviews, and placement completed in under 14 days. With their support, we continue to grow our business, and improve client satisfaction. The relationship has been very successful. The recruiting and management is reliable. Connext finds highly talented candidates, quickly and works very hard to match candidates with our preferred profile.
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Clients consistently highlight Connext's competitive pricing and exceptional value for money, noting their ability to provide high-quality talent quickly and efficiently. One client emphasized that Connext was chosen over other firms primarily due to cost and expertise, while another remarked on the significant reduction in operational costs and enhanced processes achieved through their partnership. Overall, the sentiment reflects satisfaction with the investment, underscoring Connext's commitment to fostering long-term relationships and delivering substantial returns on engagement.
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Hit Rate Solutions is a customer service BPO company specializing in outsourced customer support and call center solutions. Reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their responsive project management and cost-effectiveness. Clients commend their tailored support and efficient communication, though some suggest expanding CRM capabilities to enhance services further.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Hit Rate Solutions provides sales outreach services for a food safety consulting company. Their goal is to attract more leads, B2B sales, and repeat customers to the client's website. Read more
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Clients consistently highlight Hit Rate Solutions as offering excellent value for cost, with many noting that their pricing fits within budget constraints. For instance, one client stated it provided 'good value for cost' and another emphasized the 'quality of work done for the price.' Overall, sentiment regarding the company's cost-effectiveness is highly positive, with multiple reviews praising their competitive rates and the professionalism of their services.
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SupportZebra is a Customer Support Outsourcing company excelling in Call Center Solutions and Customer Service BPO. They consistently receive high customer satisfaction scores and have significantly reduced response times to a quarter of previous levels. With a supportive culture and seamless integration into client organizations, 100% of feedback praises their responsive, high-standard service.
Clients consistently praise SupportZebra for their exceptional team dynamics and service quality. One reviewer highlighted their 'incredibly high level of service' and noted a significant reduction in response times, attributing this success to the team's dedication. Another emphasized the positive company culture, stating that they consider SupportZebra's agents as integral members of their own team. Overall, the sentiment reflects a strong appreciation for SupportZebra's commitment to fostering a collaborative and effective support environment.
They also consistently receive high customer satisfaction scores; they’re a great team. Moreover, I’ve learned about them and become friends with many people from the company. They’ve seamlessly adopted our support organization. We look at the team as our coworkers and full members of Center’s support.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — SupportZebra provides ongoing customer service outsourcing services for an expense management and corporate card company. The team handles phone, chat, and email support for the card side of the Read more
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Clients have praised SupportZebra for their competitive pricing and overall value for money. One client noted they chose SupportZebra as a more affordable option while ensuring employee welfare, stating, "They were one of the more affordable options and treated their employees better." Another client highlighted significant improvements in service efficiency and customer satisfaction, indicating a strong return on investment. Overall, feedback reflects a positive sentiment regarding the cost-effectiveness of their services.
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six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.
Clients consistently highlight the hard-working nature of six eleven global services, noting their dedication to meeting project needs. One client emphasized their impressive work ethic, stating, 'What six eleven does best is working very hard and listening to our directions very well.' This sentiment reflects a strong overall appreciation for their commitment to delivering quality service, as evidenced by high customer satisfaction scores achieved through their efforts.
What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs.
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Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — six eleven global services provides customer support for an enterprise SaaS company. After learning the client's goals, they manage tickets raised by customers. Read more
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Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.
Clients have praised Satellite Office for their transparency regarding costs and the overall value they provide. One client noted a significant reduction in overheads, allowing for better resource allocation and efficiency, stating they have spent approximately $500,000 annually since 2018. The partnership has been characterized by effective communication and a commitment to client needs, with one client emphasizing that Satellite Office has become a true partner rather than just a service provider.
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Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Catalyst BPX is a business process outsourcing (BPO) company specializing in finance, operations, and marketing services. The overall feedback from their reviews is overwhelmingly positive, with clients praising their agility, proactive approach, and expertise. However, as a young company, there is room for growth in scaling and infrastructure development. Approximately 90% of reviewers highlight their strong customer-centric approach and value for cost.
Catalyst BPX is regarded as providing good value for cost, with clients noting that their pricing aligns well with budgets while delivering quality service. For instance, a director at Reddit highlighted that Catalyst's pricing fit their budget and offered great value. Similarly, the CEO of Flora's appreciated that while Catalyst is not the cheapest option, they deliver significant value, emphasizing their proactive approach and expertise. Overall, clients express satisfaction with the balance between cost and the quality of service received.
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Staffwiz LLC specializes in Customer Service Outsourcing, providing remote customer care and call center solutions. With 100% positive feedback, clients commend their efficient onboarding process and impressive hiring approach. Notably, their services led to a 63.91% reduction in first reply time and a 71.99% reduction in first resolution time, significantly enhancing customer support operations.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Staffwiz LLC provided outsourced customer service agents for an e-commerce platform. The goal is to help with an email support channel. Read more
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Recent client feedback for Staffwiz LLC highlights exceptional communication and a strong cultural fit, with clients praising their ability to efficiently hire top talent and enhance team performance. One director noted significant improvements in team velocity and project management after Staffwiz's involvement, emphasizing their value for cost and flexibility. Overall, the sentiment is overwhelmingly positive, with no identified areas for improvement, indicating a high level of client satisfaction.
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PartnerHero is a Customer Support Outsourcing company providing services such as internal field operations support, client support, and asset management administration. Clients commend the company for its strong alignment with their values and its ability to adapt to changing client needs, with 100% positive feedback on their commitment to customer satisfaction.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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In the past six months, feedback for PartnerHero has been overwhelmingly positive. Clients highlighted their exceptional customer service and impressive customer satisfaction scores, averaging 4.65 out of 5. Notably, one client emphasized PartnerHero's timely delivery and attentiveness, describing them as a 'true partner.' The alignment of values and budget considerations were also praised, with no areas for improvement identified, reflecting a strong overall sentiment toward the company's performance.
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Smiles On Demand is a large Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Back Office Outsourcing and were established in 2013.
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TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.
Clients consistently highlight TDCX's accommodating nature, emphasizing their willingness to adapt to evolving business needs. One client noted the team's dedication to meeting requests based on learnings and their openness to changes, which is crucial for startups. Another mentioned TDCX's agility in managing workforce adjustments as business forecasts change, demonstrating a proactive partnership approach. Overall, the sentiment reflects a strong appreciation for TDCX's flexibility and commitment to collaborative growth.
The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The managers are very easy to work with, there is alignment and also trust between us. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
Strong operational cadence: Weekly/Monthly and Quarterly reviews. Constant communication and ability to circle back on complex problem statements given by our teams to TDCX. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.
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IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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IdeasUnlimited is a Customer Service Outsourcing company specializing in call center solutions and customer support services. Across multiple reviews, they received high praise for improving customer satisfaction and response times, with increases reported up to 30%. Over 80% of clients highlighted their professionalism, value for cost, and effective project management, demonstrating excellence in customer service BPO and remote customer care.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — IdeasUnlimited provides BPO services to a software company. Their technical support agents process mobile assets and service transactions, document all the transactions, and procure mobile devices. Read more
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Clients consistently highlight IdeasUnlimited's exceptional value for money, citing their pricing as fitting within budgets while delivering high-quality services. A CEO noted their "good value for cost" and another client praised their "commitment to excellence" despite budget constraints. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, with multiple clients expressing that they have received more than expected for their investment.
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In the past six months, IdeasUnlimited has received consistently positive feedback from clients, highlighting their professionalism, responsiveness, and strong project management. Notably, Cairns Health praised their transition support to Hubspot, resulting in improved customer satisfaction. Hypotenuse AI reported a remarkable 500% growth in revenue attributed to IdeasUnlimited's outbound marketing efforts. Flipdish commended their prompt handling of after-hours calls, which secured new business. Overall, clients express high satisfaction and see no areas for improvement.
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Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.
Recent reviews of Outsourced indicate a strong overall sentiment of satisfaction among clients. Key feedback highlights include their impressive adaptability and timely delivery of projects, as noted by a Product Owner who praised their commitment and flexibility. A telecommunications recruiter lauded their efficiency in filling a data analyst position in under two weeks. Clients also appreciated the company's effective communication and alignment with their values, leading to ongoing partnerships without identified areas for improvement.
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TRU29 Solutions Inc. is a Customer Service BPO specializing in managing outsourced customer support and call center solutions for businesses. The company has received consistently positive feedback, with a 100% success rate reported by clients. Reviewers praised their effective management, skilled staff, and adaptability to changing needs, highlighting their suitability for customer support outsourcing.
Clients consistently highlight TRU29 Solutions Inc.'s adaptability as a key strength. One client noted their 'ability to adapt and change to new areas,' reflecting a flexible approach to project management. Feedback emphasizes their responsiveness to client needs, with one review stating that changes were implemented 'without any issues.' Overall, the sentiment surrounding adaptability is highly positive, showcasing the company's capability to effectively manage evolving project requirements.
Anytime I needed things changed it was done without any issues. The team at TRU29 Solutions Inc. demonstrated an ability to adapt and change to new areas. This flexibility was evident in how they managed the project and addressed our evolving needs promptly.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — TRU29 Solutions Inc. provided call center services for a telecommunications company. TRU29 Solutions Inc. was responsible for managing phone agents that performed an outbound sales campaign. Read more
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TRU29 Solutions Inc. has received positive feedback regarding their overall cost and value for money. Clients noted that TRU29 offered 'good value for cost' and provided services at a price lower than expected, which was a significant advantage over competitors. One client highlighted their pricing as a 'big plus' in choosing TRU29. Overall, clients feel they receive a high-quality service that justifies the costs, contributing to a strong sentiment of satisfaction with the company's value proposition.
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Acquire BPO is a business process outsourcing company specializing in inbound and outbound call services, offering fast and efficient telemarketing and customer support solutions. Reviewers frequently highlight their strengths in quick response times and meeting deadlines, with 100% of feedback indicating satisfaction with service quality. Opportunities for improvement include reducing wait times and increasing staff availability.
Clients express a positive sentiment regarding Acquire BPO's autonomy in handling outbound services. One client noted that the team is competent and requires minimal supervision, effectively saving operational costs and allowing focus on market expansion. The efficiency in processing calls and managing data was highlighted as a significant benefit, enabling better response times and reduced internal workload. Overall, clients appreciate the independence and effectiveness of Acquire BPO in managing their outbound operations.
They are saving operating costs from internal employees. They allow us to reduce our staff and also reduce the burden on internal employees. They are competent and don’t require a lot of supervision.
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Clients generally perceive Acquire BPO as offering good value for money, with various pricing structures reported, including package deals and monthly billing. One client noted savings of approximately $1,000 monthly due to efficient call handling, while another highlighted a monthly saving of $1,500. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, although some clients suggested that lower pricing could enhance competitiveness.
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vlbpo cx is a Customer Service Outsourcing company that excels in building and scaling customer support operations. Reviews highlight their ability to enhance customer satisfaction and loyalty through prompt, empathetic service and strategic insights. Impressively, 100% of feedback praises their flexibility, commitment to quality, and alignment with client culture.
Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — vlbpo cx has built and managed a customer service department for a wireless communications and train control solutions company. They've set up a team, created training programs, and implemented QA Read more
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Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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In the past six months, client feedback for vlbpo cx has been overwhelmingly positive, highlighting their exceptional project management and commitment to quality service. A notable client praised their ability to scale support efficiently, growing from 7 to 183 agents while maintaining high customer satisfaction. Communication was described as transparent, with proactive solutions to challenges. Clients particularly valued vlbpo cx's immersion in their brand and culture, with no significant areas for improvement noted.
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Open Access BPO is a back-office service provider offering data entry and client report compilation services. Their clients overwhelmingly praise their ability to deliver quality work quickly and efficiently, with 100% of reviewers highlighting their excellent client service and communication. However, they are noted to have room for improvement in proactive customer service beyond the sales phase.
Clients generally perceive Open Access BPO as offering good value for money, particularly due to their effective data entry and reporting services. One client noted significant savings in time and costs, stating they save 'thousands of dollars' each month compared to previous providers. The pricing structure, which includes a monthly fee with options for additional projects, is viewed as reasonable, albeit with room for improvement in proactive customer service.
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BBC Global Services is a Customer Support Outsourcing company specializing in virtual assistant services, helping clients manage front and back office operations. The company is highly praised for its responsive project management and impressive workplace culture, with 100% of reviewers noting their excellent service delivery. Clients appreciate the ease of communication and lack of suggestions for improvement.
Clients commend BBC Global Services for their accommodating nature, notably highlighting their flexibility and agility in adapting to specific project needs. One client, a CEO in healthcare, expressed appreciation for the team's ability to provide tailored call center services and insurance verification, emphasizing an outstanding workflow and no areas for improvement. This sentiment reflects a strong capability to meet client expectations effectively.
We're impressed with their flexibility and agility to adapt to our needs.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — BBC Global Services provides virtual assistant support for an oculoplastic surgery clinic. The vendor handles front- and back-office support, including appointment setting, surgery scheduling, and Read more
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Clients have generally expressed satisfaction with BBC Global Services' cost-effectiveness and value for money. One client noted the pricing was favorable compared to competitors and internal hires, highlighting significant cost savings. Another emphasized that BBC Global Services provided excellent service quality at a lower price point during the ramp-up phase. Overall, clients appreciated the balance of affordability and quality, with many stating that the services exceeded their expectations.
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Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.
Clients have praised Pac Biz for their collaborative approach and effective integration with in-house teams. One client noted that Pac Biz agents seamlessly fit in with local employees and maintained open communication through various channels. The constant contact between account managers and the client ensures a smooth workflow. Overall, the sentiment reflects a strong appreciation for Pac Biz as a team player, contributing positively to client objectives and fostering a cohesive working relationship.
Agents through Pac Biz fit in well with local employees, covering shifts and asking questions when necessary. Account managers are in constant contact to ensure a smooth, understood workflow. Agents attend company meetings and act as normal part of team.
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Clients generally view Pac Biz Contact Center Outsourcing as a cost-effective solution that provides excellent value for money. One client highlighted that their services saved $2,000 monthly and significantly improved efficiency. Another noted the company's competitive pricing and quality assurance processes, which ensured consistent performance. Overall, the sentiment reflects satisfaction with the pricing structure and the tangible benefits received, reinforcing Pac Biz's reputation for delivering high-quality services at reasonable rates.
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Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.
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Staff Outsourcing Solutions is a Customer Service BPO specializing in outsourced customer support services, including email, live chat, and call center solutions. Feedback indicates a 100% satisfaction rate, highlighting their responsiveness, cultural fit, and ease of collaboration. Approximately 50% of reviewers emphasize their impressive management and timely delivery of services.
Customer Service Outsourcing PROJECT HIGHLIGHT
4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read more
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Recent feedback highlights exceptional client satisfaction with Staff Outsourcing Solutions, particularly in hiring customer service personnel. One client noted they found their best employee in 13 years, significantly improving their business operations. The company received praise for its immediate responsiveness and seamless communication throughout the process. Clients appreciated the alignment of company values and competitive pricing, with no reported areas for improvement, indicating a strong overall sentiment towards their services.
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ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Outsourced Customer Support and Call Center Solutions. Their clients highly praise their professionalism, timely delivery, and commitment to exceeding expectations. With 100% positive feedback, reviewers specifically highlight their impressive communication and problem-solving skills, anticipating a long-term partnership with ND-KNOW SOLUTIONS.
Clients consistently commend ND-KNOW SOLUTIONS for their reliability and professionalism. One client noted that the team always delivers on schedule or ahead of time, highlighting their commitment to timely execution. Additionally, feedback emphasized the company's respectful approach and dedication to client satisfaction, with one client expressing excitement and satisfaction with the positive outcomes achieved since their collaboration. Overall, the sentiment regarding reliability is overwhelmingly positive.
They always deliver on schedule. Or ahead of schedule. ND-KNOW SOLUTIONS is very professional, kind, and respectful. And very reliable!
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
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Recent client feedback on ND-KNOW SOLUTIONS highlights a strong alignment in company values and budget-friendly pricing. Clients appreciate the 90%+ on-time delivery rate and responsiveness to feedback, which facilitated ongoing podcast and video production. However, some concerns were noted regarding communication challenges that occasionally resulted in misaligned expectations. Overall, sentiment remains positive, with clients valuing the company's ability to consolidate expertise and resources effectively.
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Conectys specializes in Customer Support Outsourcing, including Call Center Outsourcing and Customer Care Outsourcing. The overall feedback highlights their professionalism, intelligence, and strong alignment with company values, contributing to successful and effective partnerships.
Clients generally perceive Conectys as providing good value for money, often highlighting their competitive pricing in relation to the quality of service. One client noted that they were selected for the best overall proposed solution after multiple RFQs, indicating a favorable cost evaluation. Additionally, the company’s proactive communication and consistent performance have been commended, further reinforcing the sentiment that their pricing aligns well with the value delivered.
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Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.
Reliasourcing Inc has received exceptional feedback from clients, notably for achieving impressive outcomes such as over 5,000 bookings and generating more than $2 million in revenue. Clients praised their dedication to high levels of customer service and effective project management, consistently meeting deadlines and maintaining clear communication. One client described them as an 'amazing vendor' with a strong culture fit, recommending them for businesses seeking substantial growth.
On Pace for 5K+ bookings this year for all of our IB + OB Campaigns with 2+ million in revenue generated. Near 80% CSAT score. Churn improvements of 50%+ from Q2 VS Q4, etc.
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Customer Service Outsourcing PROJECT HIGHLIGHT
5.0 — Reliasourcing Inc handles a healthcare company's sales and customer service efforts. They handle outbound and inbound campaigns to increase conversion rates and meet sales targets. Read more
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Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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MCVO Talent Outsourcing Services is a versatile outsourcing company providing services such as talent recruitment, photo and video editing, bookkeeping, and customer service support. Reviews highlight their efficiency, reliability, and competitive pricing, with over 90% of feedback emphasizing their dedication and adaptability. Clients also appreciate their excellent communication and project management capabilities, making MCVO a highly recommended partner for diverse business needs.
The sentiment regarding MCVO Talent Outsourcing Services' accommodating nature is overwhelmingly positive. Clients highlight the company's adaptability and quick response to urgent needs, with one client noting they secured assistance within a week. Feedback emphasizes the effective communication through various channels, and the team's willingness to take on diverse tasks. A client remarked on the impressive adaptability of their main contact, who has excelled in handling challenges independently. Overall, clients express satisfaction with the accommodating support provided.
The adaptability is most impressive. She has really gone above and beyond just taking on any task we’ve given her, even when she doesn’t have anyone next to her to help her out. Everything is online, which can be tough for someone who’s starting out in a company and is new. She has adapted really well to our company and our policies. She also responds well to customer service.
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MCVO Talent Outsourcing Services is frequently praised for its cost-effectiveness, with clients noting significant savings compared to local hiring. One client highlighted hiring talent for a third of the US price, making it a 'no-brainer.' Another reported spending $7,500 for efficient bookkeeping services, emphasizing the value received. Overall, feedback reflects a strong sentiment that MCVO offers excellent value for money, delivering high-quality work at competitive prices.
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Concert 8 Solutions Inc. is a Business Process Outsourcing (BPO) company that provides helpdesk and live chat support services. The firm received mixed reviews, with 67% positive feedback praising its professionalism, responsiveness, and effective communication. However, 33% of reviews raised serious concerns about unethical conduct and financial dishonesty.
Concert 8 Solutions Inc. is noted for their high level of professionalism and responsiveness. A client from Razor Labs emphasized their team's effective communication and thorough understanding of complex products. The client highlighted the seamless collaboration, stating that Concert 8's representatives were always ready to engage as needed. Overall, the sentiment reflects strong satisfaction with the company's services, with no identified areas for improvement.
The professionalism and understanding of our complex product, as well as their responsiveness, were most impressive. Everyone in Concert8 was extremely pleasant to communicate with. We were truly very impressed with them and they delivered perfectly.
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Concert 8 Solutions Inc. has received mixed feedback regarding their cost and value for money. While one client highlighted their 'good value for cost' and praised their professionalism and responsiveness, another expressed dissatisfaction over a retained deposit and ethical concerns. The overall sentiment indicates that while some clients find their services satisfactory and worth the investment, issues related to financial transactions and transparency have negatively impacted their perceived value.
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STAFFVIRTUAL is a Customer Support Outsourcing company specializing in 24/7 customer service solutions. Their services have led to a 25% increase in customer satisfaction for both Gymshark and Milk Makeup, with reviews highlighting their exceptional project management and adaptability. However, further proactive process enhancements could be beneficial.
Clients commend STAFFVIRTUAL for their accommodating nature, particularly highlighting their responsiveness to dynamic needs and commitment to 24/7 support. One review noted, 'Their responsiveness to our dynamic needs was commendable,' emphasizing their adaptability. Overall, the sentiment reflects a strong appreciation for STAFFVIRTUAL's ability to meet client requirements effectively, contributing to a seamless customer experience.
Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable. What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements.
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5.0 — STAFFVIRTUAL provided 24/7 customer support for global order handling and feedback management to a UK-based online fitness apparel and accessories brand that caters to the young and active Read more
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Clients consistently highlight STAFFVIRTUAL's cost-effectiveness as a significant advantage, with one noting, 'Pricing fit our budget,' reflecting overall satisfaction with value for money. The service led to impressive outcomes, including a 25% increase in customer satisfaction and a 15% boost in sales for both Gymshark and Milk Makeup. While feedback indicates room for improvement in proactive suggestions for process enhancements, the company's dedication to efficient management and adaptability further enhances their perceived value.
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Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.
Clients have expressed positive sentiments regarding Magellan Solutions Outsourcing Inc's accommodating nature, particularly their ability to adapt quickly to changing business needs. One client noted, 'Being able to quickly adapt to changing business needs is a strength.' However, there is a suggestion for improvement in providing a more personalized approach to enhance customer service. Overall, feedback indicates a strong willingness from Magellan to meet client requirements effectively.
Being able to quickly adapt to changing business needs is a strength.
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Clients express a positive sentiment regarding the cost and value for money of Magellan Solutions Outsourcing Inc. Many reviews highlight substantial savings, with one client estimating a monthly saving of $2,500 and another reporting an annual saving of $5,000. The pricing structure is generally described as reasonable and transparent, with long-term agreements fostering a dependable partnership. Overall, clients appreciate the efficiency and professionalism of the services provided, which they believe justify the investment.
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Premier BPO is a back office service provider known for delivering efficient and quality solutions that enhance business operations. Reviewers praise their ability to improve speed and ease of operations, with positive feedback on their customer service and solution-oriented approach. Approximately 67% of the reviews highlight their strengths in client service and communication, while some note an opportunity for price improvement.
Clients generally perceive Premier BPO's pricing as reasonable and competitive, with one review noting that their pricing structure is 'not expensive' and billed monthly. Another client highlighted the value, stating the services are 'very much worth the cost.' While a third review suggested that pricing could improve, overall sentiment reflects satisfaction with the cost-effectiveness of the services, as clients reported significant savings in both time and money.
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Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.
Dynamic Business Outsourcing Solutions (DBOS) is recognized for providing cost-effective administrative support, particularly valued by clients seeking efficient back-office solutions. One client noted the firm's ability to streamline operations and enhance team productivity, emphasizing the overall satisfaction with their service. However, there is a suggestion for improvement in aligning reporting metrics to better manage client expectations. Overall, DBOS is perceived as offering good value for money.
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Konnektors is a lead generation and sales process outsourcing company praised for its exceptional commitment to aligning project goals with client standards. Approximately 83% of reviews highlight their strong team management and seamless communication. They are recognized for their data-driven lead generation strategies and effective customer follow-ups, with 66% of reviewers noting their impressive professionalism and work ethics. However, some feedback suggests room for improvement in meeting initial setup timelines and ensuring the effectiveness of appointments.
Clients express a strong sentiment of honesty regarding Konnektor's services, highlighting their 'honest expectations' and 'quality workers'. One client noted the smooth workflow and the absence of issues during the project, emphasizing Konnektor's responsiveness to mid-process changes without complaint. This transparency and reliability have led to recommendations and ongoing collaboration, reinforcing the positive perception of the company's integrity and professionalism.
Personal connection ( no pun intended ) Honest expectation Quality workers Fair market price
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Clients generally perceive Konnektors as offering good value for money, with several reviews highlighting competitive pricing that fits within budgets. For instance, one client noted that Konnektors was 'clearly the best value for our money' and another mentioned 'good value for cost.' However, there was a contrasting experience where a client felt the service did not meet expectations, indicating variability in perceived value across different projects.
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OptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.
OptimumSource has consistently received positive feedback regarding their reliability from clients. A notable review emphasized their ability to deliver quality work and maintain strong communication, with the client stating, 'They are trusted and reliable. They have proven it over the time we have worked with them.' Another client highlighted their ease of collaboration, reinforcing the sentiment of dependability and satisfaction with the services provided.
They are trusted and reliable. They have proven it over the time we have worked with them. They are reliable and easy to work with.
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Clients generally perceive OptimumSource as offering excellent value for money, with significant cost savings reported. One client noted a monthly savings of $2,000 by outsourcing back office services, while another indicated savings exceeding $10,000 monthly. The pricing structure is seen as transparent and effective, with billing based on service levels. Overall, clients express high satisfaction with the company's reliability and expertise, emphasizing the financial benefits of their services.
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VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Fair Trade Outsourcing is a Customer Service Outsourcing company launched in 2016. Their services include Customer Service Outsourcing and Sales Outsourcing.
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TSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
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In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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