Big Outsource

BACKGROUND

Please describe your company and position.

I am the Product Development & Consulting of Sensational AG

Describe what your company does in a single sentence.

Our company builds B2B eCommerce Platforms for buyers and sellers in the food industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• Offload client communication and scheduling so I could spend more time writing
• Get reliable proofreading and formatting assistance for blog drafts.

SOLUTION

How did you find Big Outsource?

Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource assigned me one assistant who managed incoming emails, coordinated client calls, proofread my drafts, and helped prepare content calendars. They also set reminders and deadlines, making sure nothing slipped through the cracks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My turnaround time on projects improved by almost 30%. With someone else handling logistics, I could take on two extra clients without compromising quality. My email backlog was gone, and clients commented on faster responses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and made sure I always had clear next steps. Weekly check-ins gave me confidence that everything was on track. I appreciated their proactive approach — they’d flag potential issues before they became real problems.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re the kind of partner that makes a solo business feel like a team effort. I was amazed at how quickly they learned my workflow. It felt like working with someone who had been in my business for years. The reliability they brought to my solo practice gave me a sense of stability that freelancers don’t usually get.

Are there any areas for improvement or something Big Outsource could have done differently?

Occasionally, I wished they suggested new content tools, but that’s more of a nice-to-have.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CPO of Locka Vision

Describe what your company does in a single sentence.

Locka Vision is a premier visualization studio in Sweden, renowned for over 20 years for delivering projects of the highest quality in 3D and VR through a personalized approach, tailored to each client's needs, with expertise in interior design, development, and project management for real estate property development and urban planning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• I needed someone to handle routine customer support inquiries that were eating up too much of my time.
• I wanted reliable help in organizing data from multiple clients into a consistent system.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided one dedicated assistant who took care of responding to customer emails, setting up an organized folder system for my clients, and logging all relevant data into spreadsheets. They also helped clean up old records that were scattered across different formats.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before Big Outsource, I had around 200 unanswered customer emails at any given time. Within the first two months, that backlog dropped to zero. I also saved roughly 15 hours per week because all my data was centralized and easy to find.

They made it possible for me to serve more clients without burning out, and that’s something I’d happily recommend to anyone running a small operation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach was straightforward but effective. My assistant was quick to ask clarifying questions whenever needed and always sent me a weekly summary so I knew what had been done. I never felt out of the loop.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

 For me, it was the consistency. I’ve worked with freelancers before, and the quality often goes up and down. With Big Outsource, it felt stable from day one until the very end. I never had to chase them or double-check their work, which honestly took a lot of stress off my shoulders.

Are there any areas for improvement or something Big Outsource could have done differently?

 I think having more proactive suggestions about customer engagement tools could have been nice, but not a major issue.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Fit Organix Inc.

Describe what your company does in a single sentence.

Fit Organix provides fully prepared, organic meals, delivered daily in eco friendly packaging. All of our meals are free of gluten, dairy, corn, soy, peanuts, shellfish and pork, and without any artificial additives or preservatives. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We wanted to delegate administrative tasks so we could focus on creative client work.
• Needed consistent email support for ongoing campaigns.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided a two-person team to manage our client correspondence, draft content for newsletters, and handle day-to-day admin. They were responsible for drafting email campaigns, tracking customer queries, and ensuring all communications followed our brand style guide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to reduce our in-house admin workload by 70%. Email response times improved from 48 hours down to under 12 hours, and our client satisfaction scores increased by 15%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly structured. Weekly check-ins kept us aligned, and they used shared project boards to make task tracking seamless. Deliverables were always on time, and any feedback we gave was quickly integrated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to adapt their tone and communication style to our brand instantly. Within the first month, it felt like they were an extension of our own studio. Their consistency and professionalism never wavered, which is rare in outsourcing. Their professionalism gave us peace of mind and allowed us to scale faster than we expected

Are there any areas for improvement or something Big Outsource could have done differently?

 Honestly, nothing significant—maybe just adding more proactive suggestions for workflow tools.

BACKGROUND

Please describe your company and position.

I am the VP of Overproof

Describe what your company does in a single sentence.

Overproof provides a data-driven platform that helps alcohol brands of all sizes plan, execute, and analyze successful commercial and brand strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To handle customer service queries about orders, returns, and product info
• To help track inventory and update product listings across Amazon and Shopify.

SOLUTION

How did you find Big Outsource?

• Online Search
• Clutch Site

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided one full-time VA who became our go-to for handling incoming Amazon messages, return requests, and common product inquiries. She also helped us monitor low-stock alerts and update listing images and bullet points with the latest info. The VA coordinated closely with our supplier to update restock timelines and helped prepare sales reports each month using Amazon Seller Central.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer response time went from over 18 hours to under 4 hours. Return resolution time improved as well, which directly led to a higher seller rating. Inventory mishaps were minimized, and we were able to restock 20% faster thanks to streamlined coordination.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a shared task board, and the VA updated it daily. She was excellent at flagging issues proactively and never waited to be told twice.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The virtual assistant was a quick study when it came to understanding Amazon’s backend. She knew the terminology, how to navigate Seller Central, and kept her responses brand-appropriate. It’s hard to find support that actually knows ecommerce—and she did.

If you run a lean ecommerce operation and need someone reliable behind the curtain, Big Outsource gives you that peace of mind. It’s the best move we made in Q3.

Are there any areas for improvement or something Big Outsource could have done differently?

Would love to have access to weekend support, even just for a few hours.

BACKGROUND

Please describe your company and position.

I am the Manager of Office Operations and Human Resources of Provida Family Medicine

Describe what your company does in a single sentence.

comprehensive healthcare provider dedicated to offering personalized and compassionate care to families and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To get help documenting internal workflows and SOPs for my clients.
• To manage data entry and CRM updates across client systems.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource assigned me a highly organized VA who worked across multiple client portals to enter contact data, tag accounts, and build out simple automated workflows in CRMs like HubSpot and ClickUp. They also helped transcribe voice notes and create structured SOPs in Google Docs based on my recordings and notes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I increased project throughput by 25% thanks to less time on backend admin. Client satisfaction improved because SOPs were cleaner and delivered faster. CRM data integrity was also significantly better fewer missed fields and clearer notes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, totally dependable. They followed a task list template we used weekly, and they worked independently without needing constant direction.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The virtual assistant didn’t just complete tasks—she actually understood what I was trying to build. She offered formatting suggestions, flagged gaps in workflows, and made my SOPs more useful for my clients. That level of thoughtfulness was really impressive. If you're running a service-based solo business and drowning in admin, this is the kind of help that lets you stay focused on delivery without compromising quality or efficiency.

Are there any areas for improvement or something Big Outsource could have done differently?

Providing access to basic project templates would’ve saved some onboarding time.

BACKGROUND

Please describe your company and position.

I am the Software Developer of TIAC d.o.o.

Describe what your company does in a single sentence.

TIAC is a software company operating in the field of financial technologies focused on bringing efficiency, innovation, and the highest development standards.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• We needed help organizing our campaign timelines, assets, and client feedback.
• To delegate inbox and inquiry triage during launch weeks.
• To receive support in preparing weekly campaign performance summaries.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource deployed two VAs. One handled asset and campaign organization—setting up launch folders, prepping timelines, and making sure feedback was filed properly. The other monitored our shared inbox for client queries and tracked engagement metrics in Notion. They kept our pipeline clean and our focus sharp during product rollouts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client feedback response times improved by 40%. We launched two campaigns with zero missed assets or skipped QA steps—something we struggled with before. Internal staff had more time to focus on strategy instead of admin.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes highly reliable and fast. We had a master tracker in Notion that was always up to date. They even created their own process guide to reduce back-and-forth questions.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand branding visually and tonally was a pleasant surprise. Even though they weren’t creatives, they respected brand guidelines and helped enforce them in internal systems. That’s rare and very helpful.

Are there any areas for improvement or something Big Outsource could have done differently?

Occasionally, time zone differences made real-time sync harder, but we adjusted quickly.

BACKGROUND

Please describe your company and position.

I am the CEO of Tradelo Trading

Describe what your company does in a single sentence.

Tradelo is a fintech application for retail futures traders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To delegate drafting content captions and reports based on engagement analytics.
• I wanted help managing my growing inbox and client calendar.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource provided me with a VA who handled email triage, set up client meetings, and helped prep weekly analytics reports using Meta Business Suite and Sprout. She also drafted social media captions based on my content prompts and helped brainstorm post ideas for underperforming campaigns. We used shared Google Docs for content drafts and Asana for task tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I recovered roughly 10 hours a week that I used for client strategy sessions. My content engagement rose by 17% due to consistent publishing. Client feedback also improved as reports became more visual and timely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely well-managed. She submitted a weekly status email every Friday summarizing tasks completed and questions for the next week. I always felt updated.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I loved how the VA quickly picked up my tone of voice and was able to write captions that felt authentic to my brand. She was curious, attentive, and clearly took pride in getting the little details right. For a solo founder like me, that’s golden.

Are there any areas for improvement or something Big Outsource could have done differently?

It would be helpful if they offered Canva Pro licenses for design tasks.

BACKGROUND

Please describe your company and position.

I am the Vice President of Sales and Marketing of Innovative Research

Describe what your company does in a single sentence.

We are a company that supplies researchers with raw materials for their basic research. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To offload client coordination, deadline tracking, and invoice generation.
• To maintain a clean, organized workflow between manuscript drafts and feedback.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Big Outsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I worked with one VA from Big Outsource who helped manage my editing calendar, tracked manuscript revisions, and followed up with clients for outstanding feedback or payments. She also prepared clean delivery folders, made sure files were named properly, and even helped standardize my feedback templates. Her help allowed me to stay focused on the actual editing work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client satisfaction increased, reflected in more repeat bookings and referrals. My average turnaround time improved by 3 days per project. I also had zero late invoices during the period we worked together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, very communicative. She managed her tasks like clockwork and proactively alerted me to pending client actions.

What was your primary form of communication with Big Outsource?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was the low-maintenance nature of the relationship. I didn’t have to explain things twice, and I didn’t have to manage her managing things. She just got it, which as a solo freelancer is rare and deeply appreciated.

Are there any areas for improvement or something Big Outsource could have done differently?

Maybe more flexibility in shift hours would help in coordinating across time zones.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Nestasia

Describe what your company does in a single sentence.

Nestasia is an e-commerce platform offering a curated selection of home decor, accessories, dining, and kitchen essentials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To get help managing student session scheduling and feedback collection.
• To support report creation and curriculum updates based on session performance.

SOLUTION

How did you find Big Outsource?

Referral

Why did you select Big Outsource over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource supplied two part-time assistants: one focused on calendar and session logistics, the other on pulling session summaries and formatting progress reports. They tracked attendance, scheduled reschedules, handled communication in both English and Spanish, and even helped QA new modules. We shared everything through Google Drive and coordinated via Slack.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our reschedule rate went down by 40%. Parents received reports on time, and we saw a bump in customer satisfaction survey scores—especially in the area of communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained a shared tracker and never missed a report deadline. All communication with students and parents was handled with professionalism and cultural awareness.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to work fluently in both English and Spanish was a huge asset. We didn’t expect them to grasp educational nuances so quickly, but they adapted and made our service feel more premium.

They’re dependable and easy to work with

Are there any areas for improvement or something Big Outsource could have done differently?

Adding a built-in translator feature to the dashboard would be useful for document prep.

BACKGROUND

Please describe your company and position.

I am the Arlene & Harold Schnitzer Curator of Portland Art Museum

Describe what your company does in a single sentence.

We are a cultural institution that manages several museums and historical sites, aiming to preserve history and make it accessible through engaging digital experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Big Outsource to accomplish?

• To delegate the editing and formatting of slide decks and training materials.
• To ensure that session recordings were transcribed and timestamped for internal documentation.

SOLUTION

How did you find Big Outsource?

Online Search

Why did you select Big Outsource over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Big Outsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Big Outsource worked with us on reformatting PowerPoint decks, turning raw notes into trainer-facing guides, and processing Zoom recordings into clear, timestamped transcripts. One assistant focused on visuals and layout, while the other took charge of documentation and version control. They also set up a shared archive for better file management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced our prep time for onboarding sessions by nearly 50%, and all materials were consistently branded and error-free. We also received positive feedback from clients about the clarity and accessibility of our content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes task lists were maintained in a Google Sheet, and all items were updated daily. They proactively asked clarifying questions and turned around documents quickly, often ahead of schedule.

What was your primary form of communication with Big Outsource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail was impressive. They didn’t just transcribe they organized. They didn’t just clean up slides they elevated them. Our sessions looked and felt more premium because of their work.

Are there any areas for improvement or something Big Outsource could have done differently?

One request: offer editable design templates so we could make last-minute tweaks ourselves.